We’re the customer layer for the internet, powering the most engaging interactions companies build for their customers. We provide simple tools that solve hard problems, delivered as a developer-first cloud platform with global reach and no shenanigans pricing.

Commercial Solutions Analyst

Technical Program Manager (InfoSec)

Product Owner, Quote to Cash (CPQ or CLM)

Full Stack Engineer - Twiio Engage Marketing Analytics

Manager, Supportability Engineering

Senior Data Engineer

Staff Product Manager (L4) - Development Operations & Infrastructure

Senior Analyst, Commissions Operations

Commercial Solutions Senior Analyst

Principal Engineer, Network Engineering, Design, & Security

Staff Enterprise Security Engineer

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Digital Sales Representative - Expansion. About the job This position is needed to lead relationships within our Self Service customer base and Communications platform customers who consume our messaging, voice and email services. As our new Digital Sales Representative, you will be responsible for net new customer activations, transactional and solution selling, and closing deals within our Self Service account base.&nbsp; Responsibilities In this role, you’ll: Manage and expand customer accounts within the Self Service segment. Own a book of business with the goal of protecting revenue and driving upsell and cross-sells Execute programmable sales plays to consistently deliver strong revenue, gross margin, and gross profit results.&nbsp; Work cross-functionally with representatives from product, finance, support, and services teams to execute renewals and drive DBNE Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce through proactive efforts and collaboration with your manager. Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn&nbsp; Work closely with marketing teams to align on messaging and campaigns As a Digital Sales Representative you will live the Twilio Magic values: BE AN OWNER: Responsible for net new customer acquisition and driving new revenue for a specific territory while maintaining the highest levels of customer satisfaction WEAR THE CUSTOMER’S SHOES: Work with customers across all verticals to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs EMPOWER OTHERS: Work diligently with cross-functional internal teams&nbsp; (Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform DON'T SETTLE: Passionate about what you do, able to think outside of the box, and have world-class interpersonal and communication skills to make complex technical and financial details sound simple RUTHLESSLY PRIORITIZE: Ability to balance competing priorities and manage multiple projects/deals at the same time Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 2 years closing experience or 1+ years closing experience at a SaaS or CPaas company, with a record of top performance Demonstrated track record of managing business forecasts and financial models.&nbsp; Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships. Analytical account development strategy based on using data to find opportunities and prove value. Entrepreneurial mindset with appetite to define processes and build programs. Record of delivering revenue and gross profit results Excellent verbal and written communication skills.&nbsp; Location This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Minnesota or Vermont : $35.34 - $44.14 Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $37.31 - $46.59 Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $39.24 - $49.04. This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. This role is eligible to earn commissions.&nbsp; The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.&nbsp; Applications for this role will be accepted on an ongoing basis.Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Digital Sales Representative - Expansion

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Associate Enablement Operations Manager for Global Operations Enablement. &nbsp; About the job The individual in this position will report directly to the Senior Manager, Global Operations Enablement and will work closely with Learning Experience Designers in the Global Operations Enablement organization, along with partners from various stakeholder teams. If you like adding value and seeing the direct impact of your work, this role is for you. If you thrive in highly dynamic environments and love rolling your sleeves up to get things done, again, this role is for you!&nbsp;&nbsp; As the Associate Enablement Operations Manager, you will be responsible for both overseeing the day-to-day operations of our enablement team, as well as contributing to improvements in longer term operational strategies. Activities include (but are not limited to) triaging and responding to ongoing training requests from stakeholders, uploading and maintaining new and updated courses in our LMS, managing course assignments and reporting for elearning courses, and contributing to ongoing improvements in our processes (and related tooling) for managing training requests and for advancing ongoing training projects.&nbsp; Responsibilities In this role, you’ll: Support operational activities for the Global Operations Enablement team, including:&nbsp; Monitoring weekly new hire report and providing onboarding support Assisting Operations teams in managing onboarding content and checklists Submitting and following up on tickets for tools access for new hires Collecting and publishing data/metrics from within our LMS and other sources Optimizing routine processes related to onboarding of new Operations staff and ongoing learning, including: Administering our LMS and managing our course catalog, including: Uploading of new courses, curricula, and learning paths Identifying relevant audiences for training assignments, assigning required training, and monitoring participation Creating regular reports for assigned training and sharing updates with Enablement leaders and stakeholders&nbsp; Managing and triaging training requests through our intake process Constructing and updating Airtable bases and automated Google sheets for projects and enablement initiatives to allow accurate tracking of project status and enablement participation Collaborate with wider enablement team for development and tracking of badging and certifications, where applicable&nbsp;&nbsp; Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Experience in LMS administration and training coordination Proficiency using collaboration and project management tools like Airtable or Smartsheet Communication and presentation skills Data-driven mindset with the ability to measure impact and improve continuously Analytical mindset with experience using data to measure success and identify improvement areas Experience with process creation and improvement Bias for action and experience working in dynamic and iterative environments Keen attention to detail with experience in monitoring quality assurance for learning programs Desired: Exposure to current and emerging adult learning theory Familiarity with content creation tools such as Articulate Storyline or Rise &nbsp; Location &nbsp;This role will be remote based in British Colombia, Alberta or Ontario Canada &nbsp; Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. The estimated pay ranges for this role are as follows: Based in British Columbia. : $32.07 - $40.10 per hour. &nbsp; The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.&nbsp;Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Associate Enablement Operations Manager

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next HR Compliance Program Lead(APAC/APJ). About the job This position is needed to support the company’s exponential growth. This role will be a critical member of our People (HR)&nbsp; team responsible for handling&nbsp; compliance matters relating to employment in the Asia Pacific Region (APAC). If you like identifying and anticipating requirements, building new things, and seeing the direct impact of your work, this role is for you. As a regional HR Compliance Program Lead at Twilio, you will be responsible for maintaining compliance of country, state, and local laws relating to employment, and HR&nbsp; policies and processes. This role will be a cross-functional partner working closely with different COEs within the People team and our Legal team to ensure the successful and consistent delivery of global People Compliance-related activities, oversight, audit and governance, including overall management, coordination, and controls. You will provide experienced consultation to People teams on compliance-related questions. Prioritization is a critical component for success in the position. Reporting into the Director, People Compliance, this is an individual contributor role. The role is located remotely in India. Responsibilities In this role, you’ll: Consult, influence, and perform as a trusted advisor to build cross-functional partnerships and collaboration at all levels across the People and Legal teams to address compliance requirements In partnership with the Legal team, maintain awareness of and track new legislation, benchmark/research legal and regulatory requirements, and engage the right COEs/partners to ensure timely implementation of processes that follow new legal requirements&nbsp; Keep current with government regulatory reports and programs, and complete and submit required reporting to the relevant authorities in a timely manner In partnership with the Legal team, work with project teams to translate legal obligations into policy, system, or process requirements, supervise the effectiveness of processes designed to meet obligations, and develop and/or advise on remediation plans to mitigate risk Develop and implement ongoing audit processes and internal controls, analyze results, and develop appropriate recommendations to ensure and enhance adherence to compliance standards and mitigate risk.&nbsp; Settle and lead mandatory HR compliance training requirements and solutions for delivery to Twilions in APAC Establish and operationalize reporting governance to accurately maintain data, meeting the needs of global reporting requirements. Maintain and update documentation tracking systems and ensure proper recording, approval, and filing/retention of all documents received in accordance with established guidelines Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 6+ years of HR or employment and labor law experience. Global experience and specialization in compliance is highly preferred. Subject matter expertise in regulatory areas and with the various laws that impact HR, including global hiring requirements, overtime/pay premiums, anti-harassment training, policy obligations, and time tracking, and demonstrated judgment and experience assessing risk. Working knowledge of APAC employment laws in India and familiarity with employment laws in other APAC countries, with knowledge of additional countries including EMEA or NAMER considered a bonus. Must have the curiosity and ability to learn about laws in different countries. This role is responsible for countries including Singapore, Australia, Japan, India, and Hong Kong and will work on global initiatives. Demonstrated policy and procedure development and enforcement to ensure compliance Demonstrated ability to navigate successfully within ambiguity, with multiple priorities in a dynamic, fast-paced, changing environment. Will take initiative even under unfamiliar or ambiguous circumstances. Detail-oriented with an execution attitude. Experience identifying and resolving issues. Ability to establish strong cross-functional partnerships and experience driving projects and programs with a diverse group of partners. Strong problem-solving and facilitation skills with a consistent record to persuade and influence change and partners. Possesses a “seek to understand” mentality and the ability to exercise discretion and independent judgment. Excellent written and verbal communication and social skills Ability to work independently and as part of a team Desired: Experience working at a high-growth technology organization Demonstrated project management experience&nbsp; Location This role will be&nbsp;remote, and based in India (Karnataka, Maharashtra, Delhi, Tamilnadu, Telangana) Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.&nbsp; What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. &nbsp;Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

HR Compliance Program Lead (APAC/APJ)

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Billing Operations Analyst. About the job Twilio is looking for a talented and results driven person who is passionate about work, savvy about billing and pricing from the business view and who lives the Twilio Magic. They also have: Outstanding communication skills, both written and verbal, and ability to advocate for a position while maintaining a collaborative, and open-minded approach. You should be someone who is a champion of streamlining processes and sees projects through to completion. We are looking for someone who enjoys and thrives in a fast-paced environment, with zealous attention to detail, good judgment, and is dedicated to providing excellent customer service.&nbsp;&nbsp; Responsibilities You’ll be: Maintaining Revenue Team external customer email, responding to customer and other external queries in a timely manner and onboard customers to Twilio’s internal billing system and Financial ERP system, Gather and format large raw data sets to assist with customer billing reporting and queries. Participating in month end close, including: Managing and tracking recurring billing and managing approvals, tracking and application of customer credits. Analysis of revenue related balance sheet accounts, Ad hoc customer financial reporting. Assisting and participating in the development and implementation of financial controls and process surrounding revenue and invoicing, Onboard customers to Twilio’s internal billing system and Financial ERP system. Participating in external and internal audits, as requested. Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 1-3 years experience in an Operations role. Strong experience in the area of Billings / Revenue / Order to Cash. Demonstrated problem-solving, strong interpersonal and communication skills. Solid experience working with large volume transactions with strong attention to detail. Advanced Excel user: able to handle very large raw data sets using pivots and other functions such as VLOOKUPS. Third level qualification in Accountancy, Finance or a Business related discipline or equivalent experience. E-invoicing experience for Mexico. Excellent written and verbal communication skills in English. Periodic weekend work will also be required for this role. Desired: Experience working with Oracle, and Salesforce is advantageous, although not essential. Proficient in Portuguese. Location This role will be remote, and based in Mexico City, Mexico.&nbsp; Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. &nbsp; What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Billing Operations Analyst

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Billing Operations Manager. About the job This position is needed to&nbsp; ensure our systems, processes, and teams operate efficiently, accurately, and in compliance with regulatory standards. The Billing Operations Manager is an individual contributor that will serve as a subject matter expert and trusted partner, bridging the gap between operational execution and technical solutions. They will drive process improvements, support SOX compliance activities, deliver end-user training, and document clear SOPs to promote consistency and scalability. We are a fast growing company and are focused on building systems that scale. We are looking for a team player who is excited about building streamlined processes and automation to support our growth. The ideal candidate is energized by team collaboration and continuously seeking new methods that promote efficiency or solve a problem.&nbsp; Responsibilities In this role, you’ll: Develop and deliver end-user training for billing systems, tools, and processes to ensure consistent and compliant execution Create, maintain, and update Standard Operating Procesures (SOP) and process documentation for the billing operations team Serve as a liaison between Billing operations and cross-functional project teams, ensuring operational requirements are understood and incorporated&nbsp; Identify, recommend, and help implement automation opportunities to streamline manual processes in the order to cash workflow Support some aspects of SOX-compliant month-end reconciliations over billing and provisioning, ensuring completeness and accuracy Coordinate across time zones with colleagues in India, Ireland, Mexico City, and the U.S. to ensure global coverage support Qualifications&nbsp; Twilio Values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 3-5+ years of experience in billing operations or order-to-cash functions Hands-on experience with Zuora and Salesforce, strong understanding of their integration points Experience delivering SOPs or process documentation Strong analytical skills and ability to interpret and manipulate large data sets Demonstrated ability to troubleshoot and resolve complex operational and system issues independently Excellent communication skills for working with both technical and non-technical stakeholders Strong organizational skills with the ability to to manage multiple priorities in a high-volume environment Desired: Experience working in the SaaS/technology industry&nbsp; Knowledge of SOX controls and compliance requirements Experience with automation tools, APIs, or integrations to improve financial processes Familiarity with revenue recognition systems such as Zuora Revenue, Oracle RMCS, or NetSuite Revenue Recognition Experience supporting large-scale system or process transitions Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. &nbsp; What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. &nbsp; Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. &nbsp; The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $86,100&nbsp; - $107,600. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $91,100 - $113,900. Based in the San Francisco Bay area, California: $101,200 - $126,500. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information&nbsp; Applications for this role are intended to be accepted until September 30, 2025, but may change based on business needs.&nbsp;Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Billing Operations Manager

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as our next Commercial Contracts Specialist. About the job We are looking for a Commercial Contracts Specialist to join our Legal Operations function, supporting the Go-To-Market (GTM) sales and partners organization and Telecom Carrier Relations organization. In this role, you will be a member of our Center of Excellence function, which currently consists of three Contracts professionals. The Center of Excellence serves as the first legal point of contact for all incoming GTM and Telecom Carrier Relations commercial legal support requests. You will also directly support Twilio’s Commercial Legal team by reviewing and vetting requests for legal support on all commercial contracts-related matters, negotiating NDAs, and drafting order forms. Responsibilities In this role, you’ll: Serve as a first point of contact to provide commercial contracts-related education and process guidance to your GTM and Telecom Carrier Relations colleagues Review, vet, and provide timely responses to a high volume of incoming requests for legal support on general inquiries, agreement negotiation requests, and miscellaneous legal documents (e.g., transition services letters, consent to assignments, compliance attestations), while ensuring adherence to contracting processes and policies Independently negotiate NDAs on Twilio’s template and counterparty’s template Draft non-standard contractual terms and language from scratch into order forms with minimal supervision Be an operational expert on Twilio’s GTM-facing and telecom carrier-facing contracting processes Contribute to your knowledge and learnings from novel situations to the Center of Excellence Playbook Support a range of ad-hoc operational projects and high volume tasks across multiple legal functions Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: A Bachelor’s degree 4+ years of experience as a Contracts Administrator, Contracts Manager, or Contracts Paralegal, which includes proficiency in independently drafting and negotiating NDAs and order forms Experience using commercial contracting tools, including Salesforce, Conga, Microsoft Office Suite, Google Suite, DocuSign, and Adobe Acrobat Pro Outstanding communication skills, both written and verbal, and strong attention to detail with a customer-first attitude Be a process-minded and oriented professional Ability to work in a fast-paced and ever-changing environment with minimal supervision Desired: Experience supporting a sales organization at a high growth technology company Experience creating and managing process documentation and policies Experience handling high volume, repeatable tasks across different legal functions (e.g., commercial, law enforcement response, litigation) Good sense of humor, disdain for drama, interest for learning new things, and desire to get things done Location This role will be remote, and based in Ireland Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Commercial Contracts Specialist

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Digital Sales Representative (Activate.) About the job This position is needed to play a key role in further growing the business. As our new Digital Sales Representative, you will be responsible for net new customer acquisition, solution selling, and closing deals within our Self Service accounts. Responsibilities In this role, you’ll: BE AN OWNER:&nbsp;Responsible for net new customer acquisition and driving new revenue for a specific territory while maintaining the highest levels of customer satisfaction WEAR THE CUSTOMER’S SHOES:&nbsp;Work with customers across all verticals to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs EMPOWER OTHERS:&nbsp;Work diligently with cross-functional internal teams (Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform DON'T SETTLE:&nbsp;Passionate about what you do, able to think outside of the box, and have world-class interpersonal and communication skills to make complex technical and financial details sound simple RUTHLESSLY PRIORITIZE:&nbsp;Ability to balance competing priorities and manage multiple projects/deals at the same time DRAW THE OWL: Passion and ability for thinking outside the box, building out new processes, and helping the team to build a playbook along the wa Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: At least 1 year of sales development/business development experience at a technology company or 1+ years of closing experience in another industry An understanding (or interest to understand) the cloud computing/communications business model and excitement for selling to a technical audience while utilizing a solution-oriented approach to selling Strong written and verbal communication skills, with the ability to effortlessly make complex technical and financial details sound simple Technical solutions selling experience and enjoys working with real customers-- listening to them and solving problems High adaptability, with comfort trying new things and building within a rapid-paced environmen Location &nbsp;This role will be remote and based in Ontario, British Columbia or Alberta, Canada. Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. The estimated pay ranges for this role are as follows: Based in British Columbia. : $62,700 - $78,300. This role is eligible to earn commissions. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.&nbsp;Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Digital Sales Representative - Activate

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Digital Sales Representative (Activate.) About the job This position is needed to play a key role in further growing the business. As our new Digital Sales Representative, you will be responsible for net new customer acquisition, solution selling, and closing deals within our Self Service accounts. Responsibilities In this role, you’ll: BE AN OWNER:&nbsp;Responsible for net new customer acquisition and driving new revenue for a specific territory while maintaining the highest levels of customer satisfaction WEAR THE CUSTOMER’S SHOES:&nbsp;Work with customers across all verticals to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs EMPOWER OTHERS:&nbsp;Work diligently with cross-functional internal teams (Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform DON'T SETTLE:&nbsp;Passionate about what you do, able to think outside of the box, and have world-class interpersonal and communication skills to make complex technical and financial details sound simple RUTHLESSLY PRIORITIZE:&nbsp;Ability to balance competing priorities and manage multiple projects/deals at the same time DRAW THE OWL:&nbsp;Passion and ability for thinking outside the box, building out new processes, and helping the team to build a playbook along the wa Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: At least 1 year of sales development/business development experience at a technology company or 1+ years of closing experience in another industry An understanding (or interest to understand) the cloud computing/communications business model and excitement for selling to a technical audience while utilizing a solution-oriented approach to selling Strong written and verbal communication skills, with the ability to effortlessly make complex technical and financial details sound simple Technical solutions selling experience and enjoys working with real customers-- listening to them and solving problems High adaptability, with comfort trying new things and building within a rapid-paced environment Location &nbsp;This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC. Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Minnesota or Vermont : $29.57/hr - $36.03/hr. Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $31.16/hr - $38.95/hr. Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $32.84/hr - $41.01. This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. This role is eligible to earn commissions. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.&nbsp; Applications for this role will be accepted on an ongoing basis.Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Director, Location Strategy &amp; Operations. About the job The Director of Location Strategy and Operations is a critical leadership role responsible for overseeing the strategic alignment and operational execution of location-based initiatives across the organization. This role will ensure that locations align with the company’s global workforce and business strategies, driving operational excellence, efficient execution, and continuous improvement in location planning, performance, and evaluation.&nbsp; This role is pivotal in aligning location strategy and operational practices across regions while collaborating closely with cross functional partners and senior leadership to execute. Responsibilities In this role, you’ll: Lead and drive decisions related to location strategy (expansions, new markets, M&amp;A, exits) by partnering and influencing senior leaders and cross-functional teams. Participate in workforce planning discussions with People Team members and leaders to understand, identify and influence location strategy decisions. Facilitate regular alignment sessions with regional leaders and stakeholders to ensure consistent communication and implementation of location strategies. Act as a liaison among various business units to coordinate cross-functional initiatives and resolve any location-related challenges Design location health scorecards and metrics to track the performance, effectiveness, and operational wellness of strategic growth locations; regularly analyze location performance data and provide actionable insights to leadership for continuous improvement. Oversee the end-to-end process for new location requests, including business case creation, due diligence and location feasibility research, resource/budget allocation and obtain stakeholder approvals. Direct and oversee the project planning and execution of location expansion or exit initiatives; working cross functionally to align deliverables within the specified timeline in order to meet business needs. Drive program improvements for the Regional Leadership Councils and partner with the councils on key initiatives and deliverables. Ability to work autonomously and proactively identify opportunities for collaboration and program improvements Own and maintain Twilio’s Global Hiring guidelines for all locations, ensuring compliance with regional and corporate policies, and alignment to our location strategy. Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: A minimum of 7 years experience in global project and/or program management with a proven track record of successfully delivering large scale, complex and cross-functional projects and initiatives. Ability to partner with leaders to define business objectives, understand strategies and collaborate on recommendations to meet these goals and objectives Ability to write a strong business case with cross functional inputs, including risks, resources and recommendations for executives to review and approve; influencing stakeholders at all levels Strong leadership, excellent communication skills, and collaboration skills Ability to influence stakeholders at all levels Demonstrable experience in managing complex projects and cross-functional teams (establishing project/program deliverables, timelines and ensure successful completion) Establish a comprehensive change management framework for each location initiative and create/drive enablement of key stakeholders as needed Global mindset with the ability to recommend approaches appropriate for a specific region/location Flexibility to work across timezones and accommodate meetings in North America or Asia-Pacific timezones, within reasonable hours, will be required. Desired: Experience with location strategy and operations a plus Solid understanding of the workforce planning process Location This role will be remote and based in Ireland or the UK.&nbsp;&nbsp; Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.&nbsp; While we only expect minimal travel, we do expect that this person has flexibility to work across timezones and accommodate meetings in North America or Asia-Pacific timezones, within reasonable hours, will be required. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Director, Global Location Strategy & Operations

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Director, Location Strategy &amp; Operations. About the job The Director of Location Strategy and Operations is a critical leadership role responsible for overseeing the strategic alignment and operational execution of location-based initiatives across the organization. This role will ensure that locations align with the company’s global workforce and business strategies, driving operational excellence, efficient execution, and continuous improvement in location planning, performance, and evaluation.&nbsp; This role is pivotal in aligning location strategy and operational practices across regions while collaborating closely with cross functional partners and senior leadership to execute. Responsibilities In this role, you’ll: Lead and drive decisions related to location strategy (expansions, new markets, M&amp;A, exits) by partnering and influencing senior leaders and cross-functional teams. Participate in workforce planning discussions with People Team members and leaders to understand, identify and influence location strategy decisions. Facilitate regular alignment sessions with regional leaders and stakeholders to ensure consistent communication and implementation of location strategies. Act as a liaison among various business units to coordinate cross-functional initiatives and resolve any location-related challenges Design location health scorecards and metrics to track the performance, effectiveness, and operational wellness of strategic growth locations; regularly analyze location performance data and provide actionable insights to leadership for continuous improvement. Oversee the end-to-end process for new location requests, including business case creation, due diligence and location feasibility research, resource/budget allocation and obtain stakeholder approvals. Direct and oversee the project planning and execution of location expansion or exit initiatives; working cross functionally to align deliverables within the specified timeline in order to meet business needs. Drive program improvements for the Regional Leadership Councils and partner with the councils on key initiatives and deliverables. Ability to work autonomously and proactively identify opportunities for collaboration and program improvements Own and maintain Twilio’s Global Hiring guidelines for all locations, ensuring compliance with regional and corporate policies, and alignment to our location strategy. Manage a project manager with providing day to day support, setting quarterly goals and objectives, and alignment of work and priorities Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: A minimum of 7 years experience in global project and/or program management with a proven track record of successfully delivering large scale, complex and cross-functional projects and initiatives. Ability to partner with leaders to define business objectives, understand strategies and collaborate on recommendations to meet these goals and objectives Ability to write a strong business case with cross functional inputs, including risks, resources and recommendations for executives to review and approve; influencing stakeholders at all levels Strong leadership, excellent communication skills, and collaboration skills Ability to influence stakeholders at all levels Demonstrable experience in managing complex projects and cross-functional teams (establishing project/program deliverables, timelines and ensure successful completion) Establish a comprehensive change management framework for each location initiative and create/drive enablement of key stakeholders as needed Global mindset with the ability to recommend approaches appropriate for a specific region/location Flexibility to work across timezones and accommodate meetings in North America or Asia-Pacific timezones, within reasonable hours, will be required. Desired: Experience with location strategy and operations a plus Experience being a people manager and leading a small team Solid understanding of the workforce planning process Location This role will be remote and based in Ireland or the UK.&nbsp;&nbsp; Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.&nbsp; While we only expect minimal travel, we do expect that this person has flexibility to work across timezones and accommodate meetings in North America or Asia-Pacific timezones, within reasonable hours, will be required. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s Distinguished Architect focused on building our Next Generation Set of Products and Capabilities across the Twilio Platform.&nbsp; About the job The successful candidate for this critical role will serve as a strategic leader, reporting directly to the Senior Vice President (SVP) of Engineering. This individual will play a vital part in expanding our product capabilities and platform primitives to support innovative customer use cases, harnessing data and contextual insights to bring these new features to life. Additionally, they will contribute to elevating the standards of excellence across the R&amp;D organization by driving improvements within the Engineering teams, while also helping shape future strategic areas for Twilio. Responsibilities In this role, you’ll: Define and drive the strategic vision with senior leadership to craft and refine the strategy for the Platform Experiences team and Twilio Platform. Establish standards, architect, and develop scalable, fault-tolerant, and efficient distributed systems to support platform operations, ensuring high availability and performance. Collaborate closely with different teams (both technical and non-technical), fostering a clear understanding of project objectives and expected outcomes. Debug and resolve the most complex issues in distributed systems, addressing challenges which are critical to our customer to resolve in a timely fashion. Stay abreast of cutting-edge developments in technology and explore how these can be leveraged within our current and future products or processes. Mentor senior and principal engineers, conduct code reviews, and foster a culture of collaboration and technical excellence. Set industry standards for innovation and best practices. Qualifications&nbsp; Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Demonstrated ability to set technical direction and lead organizations through complex architectural transformations. Skilled at balancing long-term strategies and execution with short-term business priorities, enabling pragmatic and sustainable solutions. Excellent problem-solving skills and the ability to effectively communicate complex technical concepts to a varied audience. Ability to handle and balance multiple competing priorities in a fast-paced environment. Demonstrated track record of being fully accountable for outcomes, with a demonstrated ability to think strategically and optimize for the greater company. High level of comfort engaging simultaneously with both the front line engineers and product managers, as well at the executive team to resolve disputes, dispense guidance, and negotiate the art of the possible Exceptional written and verbal communication skills, with the ability to effectively articulate security and identity concepts to technical and non-technical audiences. Strong collaborator, able to influence without authority and build productive relationships across engineering, security, product, and business teams. Proven ability to mentor and grow engineering talent while maintaining a high standard of excellence. Knowledge of large-scale, multi-product portfolio systems which are designed to support diverse business applications, and maintain high performance, scalability, and reliability. Desired: 15+ years of software development experience. BA/BS degree in computer science or similar degree.&nbsp; Location: This role will be remote and based in the US.&nbsp; Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.&nbsp; What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, Washington D.C., New York, New Jersey, Washington State, or California: $318,100 - $397,600. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until September 26th, but may change based on business needs.&nbsp; &nbsp;Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Distinguished Architect

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Endpoint Engineer L3. &nbsp; About the job This position is needed to: Focus primarily on supporting projects related to compliance, governance, and security workloads, constituting over 75% of their responsibilities. This role involves designing, developing, and implementing endpoint management solutions while ensuring compliance and security. The Endpoint Support Engineer L3 will work with technologies such as AWS Workspaces, Workspace ONE, and Kandji, focusing on automation and efficiency in endpoint and mobile device management. Additionally, scripting and development will be key aspects of this role to enhance the organization’s endpoint solutions. Responsibilities In this role, you’ll: Project Leadership – Compliance, Governance &amp; Security (75%) Lead projects focused on endpoint compliance, governance, and security initiatives. Design and implement strategies to ensure secure configurations and regulatory alignment across all endpoints. Develop and maintain governance frameworks and policies to support endpoint management objectives. Design, Development &amp; Automation Architect and deliver scalable solutions to enhance the end-user computing experience. Develop automation scripts and tools (e.g., PowerShell, Python) to streamline provisioning, deployment, and compliance processes. Contribute to the design and implementation of AWS Workspaces, VMware Workspace ONE, and Kandji environments. Build and support monitoring tools to improve visibility and proactive management of endpoint infrastructure. Operational Support &amp; Troubleshooting Serve as a senior escalation point for complex issues involving AWS Workspaces, Workspace ONE, and Kandji. Perform root cause analyses and identify opportunities to improve platform reliability and performance. Collaborate with cross-functional teams to align endpoint strategies with broader business and compliance goals. Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! &nbsp; *Required: 5+ years of experience in endpoint support, management, or engineering roles. Extensive hands-on experience with endpoint management technologies such as AWS Workspaces, Workspace ONE, and Kandji. Strong understanding of compliance standards and experience in designing governance and security solutions for endpoint devices. Proficiency in scripting languages such as PowerShell, Python, or Bash, with a focus on automation and process improvement. Ability to design and develop endpoint management solutions that align with business needs and enhance user experience. Experience with Mobile OS versions such as iOS, Android Proven skills in troubleshooting complex endpoint and mobile device management issues. Experience in supporting and leading projects, especially related to compliance and security initiatives. Apple ACSP Apple ACIT Proven experience in designing, developing, and implementing endpoint solutions with a focus on compliance, governance, and security. Desired: Understanding of DevOps methodologies to incorporate continuous integration and deployment (CI/CD) in endpoint management. Experience with automation tools and frameworks, and a strong focus on operational efficiency. Ability to work effectively with cross-functional teams in a dynamic environment. Microsoft Certified: Endpoint Administrator Associate or similar Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) or similar Location - This role will be Remote and based in India. (Karnataka, Delhi, Maharastra, Tamil Nadu &amp; Telangana)&nbsp; &nbsp;Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Endpoint Engineer L3

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join us as a Principal Product Manager on our Emerging Technology and Innovation (ETI) team. About the job We are seeking a visionary and entrepreneurial Product Manager passionate about building the future, not just improving the present. In this role, you will lead Horizon 3 innovation—imagining, shaping, and validating breakthrough product concepts that could fundamentally transform the enterprise landscape over the next 3-5+ years.&nbsp; As part of our team, your mandate is to look beyond current product lines and incremental enhancements. You will actively scout emerging technologies, societal and industry shifts, and nascent user problems with the potential to unlock new markets and create transformational value. Your goal is to help imagine the future that will exist based on technological advances across AI/ ML, AGI, quantum computing, blockchain and more. Working side-by-side with world-class researchers, engineers, and designers, you will take bold, unproven ideas from whiteboard to working prototype—navigating ambiguity, systematically de-risking concepts, and driving structured experimentation. You’ll drive the vision for ambitious initiatives, frame the strategic bets worth making, and build the business case for high-risk, high-reward ventures that position our company at the forefront of the industry. Your success will be measured by your ability to identify and validate opportunities that can shape the next era of growth for Twilio—and the broader technology ecosystem. Responsibilities In this role, you’ll: Define Horizon 3 strategy: Lead the exploration of various technological trends, their implications for business and thus areas of opportunity for Twilio Drive Product Vision: Lead discovery and definition of innovative product opportunities. Align user needs, technical feasibility, and business objectives. Rapid Experimentation: Design and manage the lifecycle of early prototypes, MVPs, and proofs-of-concept. Leverage lean and agile methodologies to iterate quickly. Cross-Functional Collaboration: Work directly with engineering, research, design, and go-to-market teams to transform breakthrough concepts into user-ready solutions. Market &amp; User Research: Conduct customer interviews, gather market intelligence, analyze usage patterns, and synthesize insights from early testing to inform ongoing project direction. Stakeholder Engagement: Communicate strategic vision, product rationale, and outcomes to executive leadership and cross-functional stakeholders. Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! &nbsp; Required: Proven experience (5+ years) as a Product Manager or Product Strategy Lead, ideally in a technology/enterprise SaaS, platform, or developer-centric environment. Track record of launching new products, features, or experimental projects—ideally with experience in 0→1 product development or R&amp;D environments. Familiarity with emerging technologies (AI/ML, developer tools, workflow automation, or similar). Strong analytical and user research skills; data-driven but comfortable with ambiguity and hypothesis-driven decision making Exceptional communication and storytelling ability to convey vision and inspire action Technical acumen; able to collaborate closely with engineering and research teams and ability to draw business implications from technological trends Entrepreneurial mindset; eager to take calculated risks, iterate rapidly, and learn from failure as well as success BS in Computer Science, Engineering, or equivalent practical experience &nbsp; Desired: Experience working with AI ML technology and customer engagement platforms Experience working in trust, security, or fraud prevention &nbsp; Location This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. &nbsp; What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. &nbsp; So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! &nbsp; If this role isn't what you're looking for, please consider other open positions. Compensation **Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. &nbsp; The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $167,800.00-$209,700.00. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area):$177,700-$221,00.00 Based in the San Francisco Bay area, California: $ 197,400.00-$246,700.00. &nbsp; This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Applications for this role are intended to be accepted until September 30, 2025 but may change based on business needs.Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Principal, Product Manager ( L5)

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio &nbsp; Join the team as our next New Business Enterprise Account Executive for our Communications Business &nbsp; About the job Twilio is growing rapidly and seeking a New Business Enterprise Account Executive to play a key role in further growing the business in the Enterprise space. As our new New Business Account Executive, you will be responsible for prospecting, solution selling, and acquiring G2K Enterprise accounts in BFSI, Airlines, Retail and Conglomerates in China that focuses on international businesses. The Enterprise Sales team is a strategic component of our go-to-market strategy. Our customers are often application owners, product managers, line of business executives, CXO’s, Head(s) of innovation, omni-channel and digital strategy partners at some of Asia's largest companies. Responsibilities In this role, you’ll: Be responsible for new customer acquisition, while being assigned a quota for net new bookings. Work with customers across assigned verticals to understand their business and technical requirements, and match them to the capabilities of Twilio’s Authentication &amp; Security, Marketing &amp; Promotions, Sales &amp; Customer Service solutions. Work with teams in Finance, Legal, Deal Desk, and Operations to design mutually beneficial contracts to address customer requirements, while balancing the needs of our business. Be passionate about what you do, think outside the box, and use world-class interpersonal and communication skills to present complex contractual, technical, and financial details to prospects in a way that builds confidence and comfort in the proposed solution. Balance competing priorities and manage multiple projects and deals at the same time. Drive synergy cross functionally with marketing, partners, product, and finance to develop long range territory strategies and sales plans. Act as the voice of the customer to Twilio’s product and carrier relations teams. Establish yourself as a subject matter expert in the Customer Engagement industry - staying up to date on key industry initiatives and new capabilities - sharing your knowledge with your customers and the wider Twilio go-to-market organization. Generate and maintain an accurate pipeline and forecast utilizing our CRM, Salesforce &nbsp; Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! &nbsp; Required: At least 5+ years experience in full-cycle Enterprise direct sales within the Enterprise space (G2K), managing or leading quantitative, highly analytical products or solutions for their customers. At least 5+ years of experience in full cycle sales directly selling technical Customer Engagement solutions Experience outbound prospecting in acquiring new Enterprise accounts in BFSI, Airlines, Retail, and executing strong quarterly planning strategy for territory penetration. Proven track record developing strategic relationships within the Enterprise account space, building executive relationships (C-level), driving innovation, growing new pipeline/business development, and developing strategic long-term account plans. Technical solutions selling experience working with real customers, listening to them, and solving problems Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships Analytical account development strategy based on using data to find opportunities and prove value The ability to provide thorough weekly forecasting metrics and communicate them in a succinct manner Strong interpersonal and communication skills, with the ability to easily make complex contractual, technical, and financial details sound simple Ability to influence and build effective working relationships with all levels of the organization Entrepreneurial mindset with appetite to define process and build programs Desired: Deep experience in solutioning Enterprise Contact Center use cases with business outcome&nbsp; Experience selling to Global 2000 China-to-Global Enterprises An understanding of the cloud computing/communications business model and excitement for selling to a technical audience while applying a solutions focused approach to selling. A Bachelor’s degree or equivalent experience &nbsp; Location This role will be remote, based in Singapore &nbsp; Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, More than 30% travel is anticipated to help you connect in-person in a meaningful way.&nbsp; &nbsp; What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Enterprise Account Executive

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Lead EPM Application Engineer, in the EPM (Enterprise Performance Management) space. About the job This position is a business critical role within Twilio where you will work closely with Finance, EPM users and IT team members to drive project based solutions day to day support, including period end close. The team is global with the EPM Team Lead and finance teams based in U.S. You will have strong analytical and problem-solving skills, along with expertise in EPM software, financial processes, and data management. Twilio also offers opportunities to enhance your skills and knowledge through training and certifications across multiple leading Oracle ERP/Sourcing/CLM/ business applications products, This will allow you to drive your own opportunities for professional development and add value to our business. Responsibilities In this role, you’ll: Design and deliver Oracle EPM cloud solutions for our Finance community. Provide input to help guide the development of project solutions, as well as address user questions and concerns regarding the functionality of their Oracle EPM suite - FCCS, EDMCS, TRCS&nbsp; Be comfortable with articulating solution proposals to all levels of management and end users. Develop credibility and relationships with client stakeholders. Cultivate strong business relationships with key stakeholders (mostly in the U.S.) You will be comfortable working with globally dispersed I.T. teams and senior business leadership being predominantly based in the U.S. Analyze functional and operational issues reported by our users with their Oracle EPM environment and provide the solution or workaround on time Perform root cause analyses and recommend meaningful updates to the following functional and operational items: dimensionality and hierarchies, business rules code, metadata properties, data forms and reports, data management processes and others as needed Provide input to help guide the development of project solutions, as well as address user questions and concerns regarding the functionality of their Oracle EPM suite - FCCS, EDMCS, TRCS&nbsp; Take a lead in system design and delivery, including release management, integration management Assist in testing, monthly patch validation, and environment refresh activities Be responsible for managing the quality and timely delivery of specified artefacts Lead daily, weekly and monthly interactions with senior stakeholders - both business and IT.&nbsp; Ideally, lead discussions, and articulate options and recommendations to complex issues.&nbsp; Confidently discuss technical and non-technical issues. Monitor and support junior EPM team members and accelerate their EPM knowledge development through coaching and mentoring. Qualifications&nbsp; Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Bachelor’s degree in Business, Information Technology, or related field. Certifications in Oracle Fusion, EPM applications are a plus. A minimum 8+ years of leading Enterprise Performance Management (EPM). Should have played Solution Architect role or a Work Stream Lead role in these projects for FCCS, EDMCS &amp; TRCS. Supporting and building solutions in these EPM modules.&nbsp; Must have extensive experience of EPM modules - FCCS, EDMCS &amp; TRCS. Plus advanced proficiency in SmartView reporting.&nbsp; Other Oracle Financials modules such as General Ledger &amp; EPM areas such as Narrative Reporting and EPM Automate are a plus.&nbsp; Strong analytical skills with the ability to lead the requirements elicitation, perform fit-gap analysis, write functional specifications, development, configuration, functional testing, and post-production support. Excellent communication - verbal / presentation and written plus interpersonal skills, English is a must. Must be able to lead discussions with senior stakeholders e.g. present solution options. Document the functional design, process flows, architecture diagram and solution approaches through analysis of business benefits/KPIs of recommended approaches Ability to troubleshoot technical issues and provide effective solutions.&nbsp; Strong adherence to SAFe delivery methodology / AGILE background Strong troubleshooting and incident resolution skills Design and collaborate with other IT technical team members to architect and drive projects - analyse business requirements, identify gaps, arrive at gap closure approaches, determine pros and cons of technical approaches and document design specifications Conduct meetings with business users and IT personnel and publish status and progress reports. During projects, clearly communicate project task status to key stakeholders. Comfortable in conducting large workshops and demos with business leaders and process owners and drive the design boards in a sprint tool with sufficient exposure to agile methodology Teamwork-oriented with a strong focus on customer satisfaction Comfortable to work across time zones – bulk of business community in US region&nbsp; Desired: Oracle EPM Fusion Certifications SAFe / AGILE certifications &nbsp; Location This role will be remote, and based in India (Karnataka, Tamil Nadu, Telangana State, Maharashtra and New Delhi). Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

EPM Analyst

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as our next Field Marketing Manager in Asia &nbsp; About the job Twilio is growing rapidly and seeking a Field Marketing Manager for our Asia GTM operation. As the Field Marketing manager for Asia you will report to Twilio’s VP of Marketing APJ and be responsible for driving marketing strategy across all areas of the funnel as well as partnering closely with sales to ensure pipeline creation and revenue goals are met.&nbsp; Twilio is growing rapidly and Asia represents one of our key markers within the APJ region and this role will be responsible for helping design, scale and execute our demand creation activities with Asia. You’ll be working closely with the regional demand creation marketing team so you can leverage our global and regional GTM programs and campaigns to drive pipeline creation, acceleration, and closing engagements to ensure we are able to meet our pipeline and revenue goals.&nbsp; &nbsp; The challenge This key role will see you help lead our marketing teams entire Brand-to-Revenue GTM efforts in Asia and act as a key interlock point into our regional and global marketing teams. You’ll directly impact Twilio business success by partnering closely with regional marketing and the Asia field sales leadership to ensure quality of ToFU &amp; MoFU leads flowing from our regional programs and campaigns is being achieved and maitained. You will also oversee the creation of MoFu and BoFu pipeline acceleration programs. As an emerging leader, you are a creative and critical thinker, an adept communicator, and have the organisational skills to manage a variety of concurrently running projects and programs that will drive the business through thought leadership, sales opportunity generation, and overall sales and marketing. You will help design, execute, manage, and track the success of a variety of Asia field marketing brand-to-revenue campaigns and programs including, but not limited to, PR and communication programs, digital marketing strategy, event marketing strategy,&nbsp; outbound prospecting campaigns and partner marketing programs. &nbsp; Responsibilities Twilio seeks a Field Marketing Manager who lives the Twilio Magic and has a track record of achievement in building and operating brand-to-revenue GTM programs. The desired individual will: Develop and manage field marketing programs to drive opportunity generation and pipeline acceleration including, but not limited to field marketing programs, joint field marketing events, digital events/activities, sales collateral, and outbound prospecting campaigns. Work cross-functionally with the APJ Demand Creation marketing HUB to ensure the Twilio go-to-market strategy and messaging aligns with field marketing programs. Prioritise market and segment needs leveraging data and identifying what is working and/or not working in current demand creation marketing plans. Understand product strategy and roadmap as well as sales needs for ensuring relevance and need when prioritising marketing campaigns, content, and activities. Lead the Asia Demand Creation Marketing plan as well as provide input into regional and global roadmaps for technical systems (such as a marketing tech stack) and Web Localisation always representing APJ customer and developer needs. Optimise Asia demand creation activities including, but not limited to: lead nurture programs, paid media, digital and physical events, account-based marketing, partner marketing programs, and outbound prospecting campaigns.&nbsp; Identify opportunities to improve marketing effectiveness through better targeting and improved processes.&nbsp; Work closely with regional PR, regional Demand Creation HUB, regional product marketing teams to ensure we’re delivering the right volume and quality of leads.&nbsp; Collaborate with the Marketing Operations team to manage our marketing automation and CRM tools.&nbsp; Work closely with internal stakeholders, content providers, and 3rd party vendors to execute and monitor marketing program performance.&nbsp; ​​Analyse campaign, program and tactic performance of field marketing activities and establish a regular reporting &amp; communications cadence with key stakeholders on Asia field marketing efforts. Serve as a marketing business partner to the sales organisation by gathering sentiments and feedback from the field to communicate back to corporate marketing. &nbsp; Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! &nbsp; Required: At least 4 - 8 years experience in B2B demand generation and/or marketing field marketing in Asia Proven success in designing, executing and optimising demand creation programs/campaigns/tactics that drive pipeline, deal acceleration, and bookings within the Asiaese market.&nbsp; Excellent relationship, partnering, and collaboration skills, and experience working cross-functionally with a sales organization. Experience with account-based marketing programs.&nbsp; Have worked closely with an SDR/BDR team and understand how to support and accelerate them.&nbsp; Ability to analyze &amp; interpret metrics around demand generation performance and adjust strategy accordingly.&nbsp; Ability to successfully implement new initiatives and projects.&nbsp; Proficient with marketing automation (Marketo) and CRM (Salesforce) tools.&nbsp; Familiarity with Twilio’s is a plus.&nbsp; Ability to work collaboratively across internal and external teams in a decentralized work environment.&nbsp; Willingness to travel up to 30%.&nbsp; Native or business fluency in Mandarin (speaking and writing) is desired to work with the Mandarin speaking customers. &nbsp; Location This role will be based in remote Singapore &nbsp; Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way.&nbsp; &nbsp; What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Field Marketing Manager, Asia

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Financial Systems Manager. About the job This position is needed to support and scale critical revenue and order-to-cash systems and related processes as a member of the Controllership organization. This position will provide functional and technical expertise in our drive towards efficiency, automation, and scale. In this role, you’ll work highly cross-functionally with Go-to-Market Business Applications (Salesforce), Product, Engineering, Analytics, Tech Services, and Accounting teams to define business requirements, lead test cycles, and drive delivery of scalable solutions. We are a fast growing company and are focused on building systems that scale. We are looking for a team player who is excited about building streamlined processes and automation to support our growth. The ideal candidate is energized by team collaboration and continuously seeking new methods that promote efficiency or solve a problem.&nbsp; Responsibilities In this role, you’ll: Document existing and future Order-to-Cash process and data flows, exhibiting strong attention to detail. Understand, define, and document business requirements to support enhancements to Order-to-Cash systems Manage full user test cycle of developed enhancements including, but not limited to, defining test scenarios, managing completion and accuracy of testing by stakeholders, and ensuring all findings are documented and remediated Continuously seek out opportunities to enhance our Order-to-Cash systems and processes, with a specific focus on our subscription billing platform (Zuora) and related systems Build relationships and establish trust with cross-functional partners Be an owner! Own the processes you build and maintain, acting as an ultimate escalation point and seeing issues through to resolution Ensure that requests from the Sales and Finance organizations related to Order to Cash processes and systems are optimally qualified, prioritized, and executed while also maintaining appropriate documentation Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Excellent communication skills for internal and external stakeholders Ability to work independently in a very fast-paced, high-growth team environment Knowledge of and experience with Quote to Cash and Revenue Recognition business processes Understanding of the integration points and data flows from/to Salesforce and Zuora (or similar systems) that impact a Quote to Cash flow 8+ years of experience in designing and configuring Subscription billing and payments systems like Zuora (or other similar systems like Recurly etc.),Stripe, Adyen etc. in a SaaS environment Experience in writing detailed business requirements, testing &amp; release plans required to develop and implement software solutions A passion and drive for improving systems &amp; processes in a collaborative team environment Desired: Experience working in the SaaS/technology industry&nbsp; Experience with any of the following applications: Salesforce CPQ, Oracle Fusion Working knowledge on Revenue Recognition and aligned processes and systems such as RevPro, Oracle RMCS, Netsuite Revenue Recognition , or Zuora Revenue M&amp;A integration experience Location This role will be remote, and based in India.(Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi) Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Financial Systems Manager

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Growth &amp; Events Marketing Manager, Social Impact. About the job This position is needed to play a key role in further growing Twilio’s social impact. As our new Growth &amp; Events Marketing Manager, you will be responsible for helping to drive demand through field marketing programs to meet/exceed our revenue goals. You will partner closely with Sales and cross-functional Marketing teams to define the right event mix to accomplish the business goals. You will concept and deliver strategic field marketing (both in-person and virtual) programs including Twilio Sponsored Live Events, 3rd Party Industry Events, Partner Events, Webinars, Roundtables, and Custom Twilio.org Experiences. This includes the promotion before, during, and after the events. Responsibilities In this role, you’ll: Define the right event mix to accomplish sales and marketing goals. Plan and execute strategic events (both in-person and virtual). Develop internal playbooks and best practices for all categories of events, both first party and third party. Build and manage an annual calendar and system for core information (e.g., event brief, dates, location, goals, speakers) for all events. Create content, landing pages, follow up nurtures and sales enablement for all webinars, roundtables, and custom experiences. Work closely with sales, growth, campaigns and demand gen to ensure stakeholder buy-in as well as visibility and timely follow ups. Work closely with operations for lead management. Maintain, report and forecast budget spend and efficacy of the spend against event results. Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: A minimum of 5+ years of experience in B2B software event &amp; field marketing Experience in growth marketing, demand generation, or integrated campaigns Strong in content creation such as outreach and nurture emails, event materials, sales plays. Experience leveraging AI to create content effectively Proven ability to work closely and successfully with a sales organization Highly organized with the ability to manage multiple concurrent programs and tactics at once Strong understanding of marketing funnel metrics - Inquiries, MQLs, SQLs Experience managing event driven leads through Salesforce for lead capture, ROI tracking and campaign attribution Experience partnering closely with internal creative teams and/or agency partners&nbsp; Strong project management skills and ability to use data to guide decision-making and resource allocation&nbsp; Ability to establish credibility upwards and cross functionally to drive collaboration, alignment and decision making&nbsp; Exceptional communicator, both verbal and written, with the ability to build rapport, set expectations and drive to success Working knowledge of Salesforce, Google Apps, Email Platforms (i.e. Marketo), ON24, Tableau, Slack Desired: Industry experience in CPaaS, CCaaS, Customer Data Platforms (CDP), or cloud communications strongly preferred. Global event coordination experience. Familiarity with the Key Verticals our Social Impact team serves - Healthcare, Public Sector/Government, Higher Education, Nonprofits Familiarity with Account-Based Marketing (ABM) and how events should be integrated into ABM plans. Experience with Airtable Program Management software. Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.&nbsp; What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $94,700 - $118,400. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $100,300 - $125,300. Based in the San Francisco Bay area, California: $111,400 - $139,200. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until September 30, 2025, but may change based on business needs.Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Growth & Events Marketing Manager, Social Impact

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next GTM Innovation, Principal Software Engineer! About the job This position is needed to support the GTM Innovation team. As a GTM Innovation, Software Engineer, you will have a direct impact in consolidating the demo platform across both Communications and Segment for the first time in Twilio’s history. You will be responsible for creation, maintenance, and designing of the entire full stack demo platform, including frontend as well as any required backend code base across presales/templatized demos (e.g., Coast) and configurable demo environments for new common use cases across Twilio’s entire platform and the best in class stack reference architecture for each of the use cases and new solutions. You will report into Senior Manager, Demo Platform Engineering and partner closely with Enterprise Architects and Solution Acceleration Architects to drive innovation in the way we productize and elevate our demo experience across the business, with the goal of driving cross-sell, multiproduct adoption across the business by helping customers and the broader GTM org more easily and effectively visualize the vision for One Twilio.&nbsp; Responsibilities In this role, you’ll: Build comprehensive web applications and product demos that solve business use cases for Solutions Engineers to leverage in customer facing calls.&nbsp; Demos may include Twilio communication APIs, customer websites and applications, Segment CDP, Flex, and other new pre-GA new solution and/or platform capabilities.&nbsp; Utilize your software engineering expertise to build and maintain Twilio’s demo platform, demo environments and demo tooling, including integrations with other partner technology. Develop visually appealing, interactive demo environments using a range of tools, empowering AEs and SEs to provide self-service demos that highlight delightful user experiences. Stay abreast of new products, product updates and enhancements to incorporate them into the demo environments as appropriate to showcase the latest features and improvements. Apply first principle thinking to reimagine how Twilio’s products can be built and demonstrated and bring these ideas to life.&nbsp; Gather feedback from end users and use insights to continuously enhance and refine demo content and delivery. Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 5+ years of experience in software development, with a strong understanding of RESTful APIs, web frameworks and integrating SaaS platforms. Experience learning, understanding and communicating complex technical concepts to crossfunctional stakeholders. Strong knowledge of Javascript/Typescript including experience using Node and React with the ability to quickly learn and adapt to new technologies as needed. Working knowledge of architecting and building agentic applications using latest technologies including MCP and frameworks such as Langchain.&nbsp; Experience developing and deploying full stack, web-based applications with a focus on creating intuitive user interfaces and seamless user experiences. Creative thinking and problem-solving skills, with a track record of delivering projects with tight deadlines and incomplete information. Ability to work independently and collaboratively with multiple cross-functional stakeholders in a fast-paced environment, with a strong attention to detail. Desired: Familiarity with cloud computing concepts and platforms such as Snowflake, Databricks, GCP, AWS is a plus. Familiarity with the CPaaS API space, working with Twilio’s APIs, and prior CPaaS coding experience a huge plus Experience with React, NextJS or similar frameworks.&nbsp; Strong knowledge of SQL, relational databases and database management. Passionate in building AI native applications using the latest frameworks, learning about data infrastructure and staying informed about new trends, technologies, and frameworks. Location This role will be remote and based in the USA.&nbsp; Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.&nbsp; What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $167,800.00 - $209,700.00. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $177,700.00 - $222,100.00. Based in the San Francisco Bay area, California: $197,400.00 - $246,700.00. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until September 26, 2025, but may change based on business needs.&nbsp;Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

GTM Innovation, Principal Software Engineer

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next IT Support Engineer L2&nbsp; About the job This position is needed to Join Twilio's End User Computing and Operations team as a Level 2 Technical Support Engineer, providing essential support to our global Twilions. As an escalated role from L1, you will be the go-to resource for technical support, ticket triaging, and troubleshooting Twilions' devices and software technologies across various service channels. Your responsibilities encompass onboarding, offboarding, documentation creation, and ensuring a high level of customer satisfaction. As a seasoned professional, you actively contribute to improving documentation, building scalable resources, and finding proactive ways to resolve user questions &nbsp; Responsibilities In this role, you’ll: Technical Expertise and Escalation: Act as an escalation point for the L1 support team, providing advanced problem-solving skills with diverse software and hardware systems. Work on higher urgency and high-priority escalations. Problem Management and Analysis: Shepherd Problem Management and Root Cause Analysis for the IT Services team, providing guidance to junior team members. Ticket Platform Enhancement: Actively participate in enhancing the ticket platform for improved efficiency. Change Management: Participate in change management and identify areas of risk for the IT Services team, actively mitigating risks. Proactive Issue Identification: Identify trends and repeated issues proactively, contributing to ongoing improvements. Onboarding and Offboarding: Conduct onboarding and offboarding while ensuring proper policy and procedure adherence by junior technicians. Mentorship and Knowledge Sharing: Provide mentorship to L1 Technical Support Engineers from both technical and operational standpoints. Take ownership of the ITS knowledge base, updating and creating articles for long-term improvement, policies, and operational workflow. Issue Resolution and Escalation Handling: Handle and resolve any escalations that come from the L1 Support team. Monitoring and Quality Control: Manage and monitor IT services tickets to maintain service levels and quality control. Steward shift left, knowledge identification, and creation. Daily Workload: Handle approximately 10-15 issues daily. This role is mostly remote but may require in office support based on need, potentially 1-3 days a week.&nbsp; Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Required Technical Skills and Experience: &nbsp; Demonstrate enhanced customer service and critical thinking skills, utilizing available resources effectively. Lead documentation efforts, contributing extensively to the knowledge base for self-service support. 3+ years of IT-related engineering experience or equivalent education in a relevant technology field. Advanced experience with working with Apple, Windows ecosystems. Advanced knowledge of Google Admin applications, Okta/SSO ecosystems and endpoint management such as Jamf or Kandji. Advanced understanding of automation tools and processes. Advanced exposure to native AI products, observability tooling and concepts. Demonstrate advanced problem-solving skills with a focus on finding efficient and automated solutions. Exhibit an analytical mindset to troubleshoot and resolve technical issues. Continued commitment to excellent documentation skills and meticulous attention to detail. Advanced knowledge of automation tools, scripts, and AI concepts. Desired: Advanced Experience with Networking and ZTNA technologies such as Zscaler or GlobalProtect. Advanced Familiarity with scripting languages (Python, PowerShell, etc.). Advanced Knowledge of SDLC. Any Advanced Foundation AWS, GCP, or Azure cloud certifications. Continue experience working in a SAFe or similar environment. Advanced Apple Certified Support Professional or Microsoft equivalent. Advanced AI, ML, or Automation-centric certifications across AWS, Google, or Microsoft. &nbsp; Location &nbsp;This role will be remote, and based in Canada. &nbsp; Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. &nbsp; The estimated pay ranges for this role are as follows: Based in British Columbia. : CAD $60,500 - CAD $75,600 The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.&nbsp; #LI-REMOTETwilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

IT Support Engineer L2

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as our next Manager, NOC for Twilio’s Network Operations Team. About the job Twilio is looking for a seasoned manager to join our NOC team. The NOC is responsible for monitoring the performance of our carrier partner network and troubleshooting carrier-related issues across Voice, SMS, and Identity services. The NOC works tirelessly to ensure that our carrier partner network provides the high quality and high performance that Twilio’s customers expect. Responsibilities In this role, you’ll: Lead and coordinate the day-to-day operations of a team of NOC Engineers, ensuring 24/7 availability and on-call coverage. Act as an escalation point for complex issues, engaging directly with carriers, providers, and suppliers to resolve incidents. Oversee real-time monitoring and alerting for Voice, SMS, and Identity service quality, continuously improving detection, automation, and incident response. Manage customer-facing reports and documentation for high-severity incidents while ensuring accurate internal process documentation. Collaborate cross-functionally with Incident Command, Operations, Support, Product, Engineering, and Business Development teams to enhance service monitoring and incident management. Identify and drive automation initiatives to streamline NOC operations, working closely with software engineers to develop necessary tools. Hire, mentor, and retain a high-performing, customer-focused team while driving continuous training and performance reviews. Foster a culture of transparency, collaboration, and respect across teams. Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Proven track record in SMS/MMS/Voice (or other VAS) incident ownership at a Tier 1 carrier or service provider. 8+ years of relevant experience and 3+ years of experience managing teams in operations, analytics, or routing within Networking, Messaging, or Voice domains. Strong ability to stay calm under pressure, prioritize effectively, and assess situational urgency. Excellent communication skills, with the ability to convey technical issues to both technical and non-technical audiences, including C-level stakeholders. Experience in process development, operational reporting, and staff onboarding/training. Proficiency in troubleshooting and reporting tools such as Kibana, Datadog, Looker, and ticketing systems like Zendesk, ServiceNow, and Jira. Strong analytical skills with experience using key operational metrics for evaluation and decision-making. Expertise in complex troubleshooting and resolving critical technical issues. Highly organized, process-driven, and capable of managing multiple projects simultaneously. Schedule: Monday to Friday, 10:00 to 19:00 Colombia Time Desired: Advanced understanding of SMS messaging from a carrier and aggregator (Core Network and VAS) perspective Advanced experience in SMS troubleshooting (e.g. pcap, traceroute, tcpdump) and understanding of basic AWS connectivity ITIL Foundation certification Fluency in additional spoken languages Location This role will be remote, and based in Colombia. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. &nbsp;Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Manager, NOC

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as our next Manager of Technical Partnerships on Twilio’s Emerging Technology and Innovation. About the job At Twilio, our team is dedicated to identifying, exploring, and developing disruptive new products and platforms that anticipate what the world will need three to five years ahead. We unite world-class product, engineering, design, and research talent to transform ambitious concepts into market-defining realities.&nbsp; We are looking for a passionate and strategic Manager of Technical Partnerships to drive the discovery, cultivation, and scaling of external technical partnership opportunities that will help Twilio shape the future of communications technology. Reporting to the VP of ETI, you will collaborate closely with product, engineering, research, and design teams, as well as external startups, technology leaders, and ecosystem partners. We are looking for someone who can help accelerate our path towards bold initiatives and forge relationships that can enable our technical experiments. Your success is measured not just by the products incubated, but by your ability to create a steady pipeline of validated future bets and elevate the organization’s long-term innovation capacity Responsibilities In this role, you’ll: Partnership Strategy: Develop and execute a strategy for technical partnerships aligned with Twilio’s Horizon 3 innovation priorities (Next-gen communications, privacy/identity tech, and more) Sourcing &amp; Evaluation: Proactively scout, evaluate, and engage with startups, research labs, emerging platforms, and established technology leaders to identify high-potential partnership opportunities Technical Diligence: Assess the technical value, feasibility, and integration potential of prospective partner solutions Relationship Building: Cultivate deep, trusted relationships with external technical partners (startups, open source projects, universities, etc.), acting as Twilio’s primary point of contact Innovation Enablement: Collaborate on joint proofs-of-concept, co-investment pilots, and complex integrations that accelerate learning and market entry Market Intelligence: Stay ahead of industry trends, emerging technologies, and competitor activities; provide synthesized recommendations for investment and partnership Ecosystem Representation: Represent Twilio at industry events, conferences, and innovation forums, evangelizing our vision and cultivating partnership opportunities Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Education &amp; Experience: Bachelor’s degree in a technical field (Computer Science, Engineering, etc.) or equivalent; MBA or advanced degree a plus. 5+ years in technology partnerships, business development, technical program management, or related fields Technical Acumen: Strong understanding of software, APIs, cloud platforms, and emerging technologies (AI, IoT, blockchain, etc.), with the ability to converse at a deep technical level Deal Experience: Demonstrated track record of sourcing, negotiating, and executing technical partnerships, pilots, or co-development initiatives Strategic Mindset: Passion for innovation, with the ability to balance blue-sky thinking with rigorous assessment of technical and commercial viability Influence &amp; Communication: Exceptional communication, relationship management, and stakeholder engagement skills; proven ability to influence technical and executive stakeholders Self-starter: Comfort in ambiguity and fast-paced environments; entrepreneurial spirit and bias for action Desired: Strong network among startups, VCs, and research communities in relevant domains. Experience in early-stage product/technology incubation or venture studio models. Prior experience in large-scale communications, CPaaS, or SaaS environments. Location This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $167,760.00-$209,700.00 Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $177,680.00-$222,100.00. Based in the San Francisco Bay area, California: $197,400.00-$246,700.00. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information&nbsp; Applications for this role are intended to be accepted until September 30, 2025 but may change based on business needs. &nbsp;Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Manager of Technical Partnerships

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join us as Twilio’s next Marketing Analyst, Marketing Strategy &amp; Analytics (Canada) About the job We’re seeking a data-driven, execution-focused Marketing Analyst to power the Go-To-Market (GTM) analytics engine behind Twilio’s product-led growth (PLG) initiatives. This is a highly cross-functional role at the intersection of Growth Marketing, Sales, Strategy, and Engineering. You’ll rapidly prototype, test growth hypotheses, and transform customer and product insights into scalable sales plays and GTM experiments. Your work will directly shape how we surface high-impact signals and operationalize them across Twilio’s go-to-market motion. As a key translator between commercial teams and GTM engineers, you’ll bridge business needs with technical solutions, helping build the connective tissue that drives measurable growth across our self-serve and sales-assisted motions. Responsibilities In this role, you will: Lead the development of PLG analytics across GTM pods, owning the end-to-end process of designing, prototyping, and iterating on high-impact sales programs and growth experiments. You will build relationships with revenue leaders to translate hypotheses into actionable experiments.&nbsp; Translate business needs into technical solutions using Python, SQL, and Twilio’s internal data infrastructure. Collaborate with Marketing Data Engineering to take tests from pilot to production.&nbsp; Act as the connective tissue between GTM engineers and business teams, ensuring seamless translation of commercial goals into scalable technical programs. Partner closely with Sales, Strategy, and Marketing to identify high-leverage use cases and surface actionable growth signals. Build tight feedback loops with sales teams to validate play effectiveness and drive continuous iteration. Own and evolve dashboards, cohort models, and experimentation frameworks that track product usage, activation, and monetization. Distill complex insights into clear, concise communication for both technical and non-technical stakeholders. Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 2+ years of experience in GTM analytics, growth operations, strategy, or product data roles, ideally within a high-scale B2B SaaS environment. Advanced proficiency in Python and SQL for data analysis, prototyping, and automation. Proven track record of translating business challenges into analytical models, sales tools, or programmatic solutions. Hands-on experience with machine learning and generative AI, particularly in applying these techniques to sales or growth use cases. Strong communication and stakeholder management skills, with experience collaborating across global, cross-functional teams. Demonstrated ability to launch minimum viable products (MVPs), iterate based on feedback, and drive initiatives from concept to execution. High ownership mindset with a bias for action, comfort with ambiguity, and a strong focus on experimentation and velocity. Desired: Background in technology companies, management consulting, strategy, or similar setups. Familiarity with product-led growth (PLG) motions and usage-based monetization strategies. Experience working within GTM or Revenue Operations teams, or in close collaboration with engineering counterparts. Proficiency in building dashboards and visualizations using tools like Looker, Tableau, or similar BI platforms. Location This role will be remote based in Canada Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. &nbsp;Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Marketing Analyst

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next New Business Account Executive. &nbsp; About the job As a New Business Account Executive, you will be responsible for driving new business opportunities and expanding Twilio's presence in the Latin America’s market. You will work closely with potential clients to understand their communication needs and demonstrate how Twilio's solutions can enhance their business operations. &nbsp; Responsibilities In this role, you’ll: Identify and prospect new business opportunities within the Latin America’s market. Develop and maintain a robust sales pipeline through strategic outreach and networking. Conduct thorough needs assessments to understand customer requirements and tailor Twilio solutions accordingly. Present and demonstrate Twilio's product suite, including Messaging, Voice, Flex, and more, to potential clients. Collaborate with internal teams to ensure seamless onboarding and implementation for new clients. Achieve and exceed sales targets and performance metrics. Stay informed about industry trends and competitive landscape to effectively position Twilio's offerings. Build and maintain strong relationships with key stakeholders and decision-makers. &nbsp; Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! &nbsp; *Required: Bachelor's degree in Business, Engineering, or a related field. 10+ years of proven track record of success in B2B sales, preferably within the technology or communications for retail and/or financial industry Strong understanding of Latin America’s market and business culture. Excellent communication and presentation skills in both Spanish and English. Ability to work independently and as part of a team in a fast-paced environment. Proficiency in CRM software and sales tools. Strong sales discovery skills, objection handling, business acumen, and closing skills. &nbsp; Desired: Demonstrated ability to manage complex sales cycles and negotiate effectively. Strong analytical skills with the ability to interpret sales data and market trends. Specify education, previous job experience, certifications, technical skills and soft skills required.&nbsp; &nbsp; Location This role will be remote, and based in Bogotá, Colombia. &nbsp; Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way.&nbsp; &nbsp; What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

New Business Account Executive

New Business Account Executive (China to Global)

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Onboarding Operations Specialist (L1) About the job Twilio is seeking an Onboarding Operations Specialist (L1) to join our global Onboarding and Compliance team. In this role, you will work directly with customers and internal teams to support Toll-Free Verification onboarding, ensuring adherence to carrier and regulatory requirements. This entry-level role focuses on guiding customers through verification, assessing business legitimacy, and identifying risks to ensure a secure and compliant onboarding process. You will also contribute to improving operational workflows and upholding industry standards. The Onboarding and Compliance team plays a vital role in maintaining trust and reliability in Twilio’s ecosystem by safeguarding against fraudulent activity and streamlining the onboarding experience. Your work will help businesses navigate the verification process efficiently while ensuring compliance. Responsibilities In this role, you will: Review verification submissions for compliance, conduct KYC checks, verify brand legitimacy, and analyze digital footprints to prevent fraud. Perform QA on AI-generated decisions and agent-resolved submissions to ensure accuracy, consistency, and compliance with verification standards. Analyze verification processes and appeals to detect patterns, optimize workflows, and mitigate risks. Handle escalations for complex verification cases, working with internal teams to resolve issues efficiently. Collaborate with internal teams to streamline onboarding, improve compliance enforcement, and align on best practices. Maintain process documentation, contribute to best practices, and support team efficiency. Support a positive, high-performing team culture by sharing insights and collaborating with colleagues. Wear the Customer’s Shoes – Provide prompt, high-quality support via email, Slack, and ServiceNow. Draw the Owl – Investigate verification issues, assess inefficiencies, and develop solutions to improve workflows. Ruthlessly Prioritize – Manage high-volume inquiries, meet SLAs, and effectively balance multiple priorities. Be Bold – Stay informed on compliance and industry changes, proactively refining workflows and compliance strategies. Be an Owner – Monitor onboarding progress, troubleshoot verification issues, and guide internal teams &amp; customers to ensure a seamless experience. Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate with rich experience in product handling, escalations, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table! Required: Ability to work effectively in a remote environment, demonstrating strong time management, self-discipline, and communication skills. Availability to work Monday-Friday, 8:00 AM – 5:00 PM CT or 9:00 AM – 6:00 PM CT 1-2 years of experience in a customer-facing or operations role, with exposure to cross-functional collaboration. Strong ability to prioritize tasks, manage workloads efficiently, and meet SLAs. Excellent verbal and written communication skills, with strong attention to detail in document review and risk assessment. A customer-centric mindset, with a commitment to delivering high-quality support and ensuring a seamless experience. Problem-solving mindset, with the ability to assess situations, think critically, and make sound decisions. Quick adaptability to new systems, workflows, and evolving business needs. A collaborative team mindset, with the ability to work both independently and cross-functionally. Self-motivated, receptive to feedback, and committed to continuous improvement. Willingness to take on new challenges and grow with evolving business needs Desired: Familiarity with Google Workspace and Microsoft 365 Experience with ServiceNow, Zendesk, Slack, or similar platforms used for workflow and team collaboration. Experience conducting KYC checks, verifying brand legitimacy, and analyzing digital footprints with strong attention to compliance details. Quality assurance expertise in process review, improvement, and compliance with best practices and code of conduct. Ability to prioritize tasks, multi-task effectively, and handle responsibilities within defined SLAs. Experience in project coordination, ensuring smooth task execution, and managing multiple priorities efficiently. Location This role will be based remotely in Colombia&nbsp; Travel&nbsp; This role will not require any Travel. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Onboarding Operations Specialist 1

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as our next Oracle Fusion Consultant, Financial About the job This position is needed to join our Enterprise Application Development and Operations team as Oracle Fusion Consultant. As a Oracle Fusion Consultant, this role&nbsp; is expected to architect, design, develop, configure, test and support the Oracle Fusion Cloud ERP applications involving&nbsp; Cloud AR, Collections, Cash Management and Revenue management Cloud Service systems that supports all the key business processes involving Finance, quote, Billing, AR, Revenue, Collections &amp; Accounting teams. The ideal candidate should be a self-starter, have a solid analytical mindset, excellent interpersonal communications, diligent time management skills, be team-oriented and have a strong work ethic.&nbsp; Lastly you work well under pressure to meet ongoing and overlapping deadlines within short time constraints.&nbsp; This role is expected to be an SME in Oracle Cloud Fusion Billing, AR, Revenue Cloud Service, product and pricing config, Cash application and collection processes integrated with multiple upstream usage systems and downstream systems. Able to understand and manage Twilio’s entire I2C landscape in partnership with the Global Accounting and billing teams to drive system integration, reporting, automations and innovation. You will gather requirements, plan, architect, design, configure, develop and test the I2C processes in Oracle Cloud Fusion ERP. You need to have an end- end understanding of Twilio’s multiple billings platforms and build scalable systems for Acquisitions, Work on enhancements and key compliance related projects. Responsibilities In this role, you’ll: Architect, Design and develop platform/product extensions, as per Oracle SAAS delivery methodology, that meets the additional functionality specified by the Business team. Conduct design workshops, build proof of concepts, prototype of a working model for the effective design sign-off from the business Learn the skills required to translate business problems into technical solutions as per Oracle fusion cloud AR and Revenue Cloud Service product roadmap. Partner with process owners to define and benchmark operational KPI and to develop/deliver KPI dashboards and reports by using Oracle Transactional Business Intelligence (OTBI), Oracle Business Intelligence&nbsp; Publisher (BIP), etc Plan, Design, develop, test and deploy Integrations involving systems like Oracle Fusion Cloud AR, Revenue Management Cloud Service, Highradius, Monkey, Salesforce, etc Develop and deliver cost effective workflows per business requirements - to create journals, invoke SaaS APIs, to upload monthly usage billing, create reports for critical month end processes Use developer tools and events for performing data loads and amendments Configure and develop payment integrations to invoke APIs and create payments with external banks, payment platforms. Manage KLO, upgrades, stories in sprint delivery Mentor and lead junior consultants in the team to enable them to make project deliverables. Provide support to the business team with the adoption approach around CPQ, QTC process Develops and executes system conversion and implementations.&nbsp; Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Strong experience in AR, with additional knowledge of cash management and purchasing processes. Strong experience with Oracle Fusion. Proven ability to configure systems and provide actionable suggestions to stakeholders. Strong analytical and problem-solving skills with attention to detail. Excellent communication and collaboration skills to engage effectively with diverse teams and stakeholders. Desired: Bachelors in Finance or Engineering Oracle Fusion AR certification Oracle Fusion RMCS certification Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C: $ $114,600.00- $143,300.00 The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application Deadline Applications for this role are intended to be accepted until 11/30/2025, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Oracle Fusion Consultant

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Senior Revenue Accountant About the job The Senior Revenue Accountant will support complex revenue accounting matters, ensuring ASC 606 compliance and scalable processes in a high-growth tech environment. You’ll assess and document revenue treatment for multi-element and non-standard arrangements, support month-end close, and collaborate cross-functionally with Sales, Legal, FP&amp;A, and Systems teams. The ideal candidate is technically strong, solutions-oriented, and thrives in a fast-paced environment with evolving operations and high volume. Your expertise will help drive operational efficiency and accurate revenue reporting. Responsibilities In this role, you’ll: Analyze and document the revenue accounting treatment for customer contracts, including elements like variable consideration, usage-based pricing, and customer incentives, in accordance with ASC 606 Support the implementation of new customer contracts and modifications within revenue systems, ensuring key assumptions are accurately reflected Contribute to the monthly revenue close by preparing and reviewing journal entries, performing reconciliations, and investigating discrepancies Support the maintenance and periodic refresh of Stand-Alone Selling Prices (SSPs) through data analysis and documentation Assist with SOX compliance and prepare audit support related to revenue recognition and related disclosures Help update and maintain revenue accounting policies and prepare technical memos as needed Provide accounting support for new product offerings or pricing changes, ensuring scalable revenue processes Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Bachelor’s degree or equivalent in a Finance/Accounting related function Strong working knowledge of GAAP and operational month-end close processes, with some exposure to ASC 606 Proven ability to prioritize work independently to meet deadlines in a fast-paced and dynamic environment Advanced Excel skills, including complex functions Strong analytical and problem-solving abilities with attention to detail Effective communicator with strong collaboration skills Highly organized, adaptable, and deadline-driven in a fast paced environment Strong verbal and written communication skills, to effectively present to peers and management Desired: Master’s Degree in Accounting or Finance and/or CPA certification 5+ years in public accounting or experience working at a fast growing company Experience with Oracle or other large ERP systems Experience with Zuora and/or Zuora Revenue Location&nbsp; This role will be Remote in the USA but is not eligible to be hired in CA, NY, WA, PA, CT. We prioritize connections and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $86,100 - $107,600. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $91,100 - $113,900. Based in the San Francisco Bay area, California: $101,200 - $126,500. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until November 30 but may change based on business needs.Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Senior Accountant,Technical Revenue Accounting

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Principal Field Enablement Business Partner. About the job This person in this position will report directly to the Senior Manager, GTM Field Enablement working closely with their peers in the GTM Enablement organization as we continue to transform the business and state of Enablement. If you like adding value and seeing the direct impact of your work, this role is for you. If you thrive in highly dynamic environments and love rolling your sleeves up to get things done, again, this role is for you.&nbsp;&nbsp; As the Principal Field Enablement Partner for NAMER, you will be responsible for driving the performance, productivity, and effectiveness of the regional sales team. You will design, localize, and implement sales enablement strategies, programs, and tools to support reps at every stage of the sales cycle. This role requires close collaboration with regional sales leaders, marketing, product, operations, and global enablement teams to ensure alignment with business priorities. You’ll partner closely with sales leaders to identify skill gaps, define key competencies, and deliver tailored enablement solutions across the entire sales lifecycle Responsibilities In this role, you’ll: Act as a consultant for sales leaders on enablement opportunities based on both qualitative and quantitative metrics and performance Deliver content tailored by audience&nbsp; Contribute to knowledge bases, training sessions, knowledge development, and weekly updates&nbsp; Proactively engage with the leadership team to plan, prioritize and execute on the enablement plan&nbsp; Provide feedback on the effectiveness of curriculums. Propose adjustments or new curriculum additions&nbsp;&nbsp; Partner with the Learning Design Experience team to develop learning objectives and measurable outcomes for all enablement programs in your area Follow through on the adoption of pre / post- evaluations and metrics of enablement programs&nbsp; Maintain knowledge of Twilio’s competitor’s products, company direction, financial stability, etc&nbsp;&nbsp; Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 5+ years in sales enablement, sales training, or a related sales function Deep understanding of the sales lifecycle and experience supporting quota-carrying teams; ideally having prior sales experience. Excellent communication, facilitation, and presentation skills. Proficiency with sales tools and platforms (e.g., Salesforce, Gong, Highspot, Seismic, LMS tools). Data-driven mindset with the ability to measure impact and improve continuously. Proven success in driving measurable impact through enablement programs. Strong understanding of the B2B sales cycle, particularly in SaaS or complex sales environments. Excellent stakeholder management skills. Analytical mindset with experience using data to measure success and identify improvement areas. Proficiency in designing training materials using tools like PowerPoint, Articulate, or similar platforms. Proven ability to lead projects with minimal supervision in a fast-paced, collaborative environment. Strong track record of coaching and developing sales professionals&nbsp; Deep understanding of sales methodologies (e.g., Challenger, or Sandler). Exceptional communication and interpersonal skills with the ability to motivate an Demonstrates different influence styles as appropriate to each situation while maintaining positive relationships. Knowledge of current and emerging adult learning theory, and how to put it into practice when designing learning initiatives.&nbsp; Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $138,700.00 - $173,400.00. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $146,800.00 - $183,600.00. Based in the San Francisco Bay area, California: $163,100.00 - $203,900.00. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until 10/31/25, but may change based on business needs.Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Principal Field Enablement Business Partner

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Principal, Leadership Development Manager. About the job This position is needed to design and deliver high-impact leadership development experiences for Twilio’s global leaders, driving skills development and enabling executive excellence. The role acts as a strategic thought partner and program lead for Twilio’s flagship leadership programs.&nbsp; Responsibilities In this role, you’ll: Design, lead, and evolve high-visibility leadership development programs, including executive offerings, aligned to Twilio’s Leadership Expectations and business strategy. Act as a strategic advisor to HRBPs and senior leaders to assess capability gaps and propose targeted development solutions. Champion leadership mobility and growth by integrating development with succession planning, performance, and career systems. Apply expert-level knowledge of learning science and leadership theory to develop solutions that resonate across global audiences. Own program success end-to-end: needs assessment, design, delivery, facilitation, measurement, and iteration. Influence the broader learning agenda by sharing insights and best practices across teams and with executive stakeholders. Manage relationships with external vendors, including selecting vendors, submitting SOWs, and ensuring the quality of learning solutions and content. Facilitate training, team interventions, and learning opportunities.&nbsp; Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Bachelor’s degree required; advanced degree or professional certifications in HR/OD preferred. 10+ years in digital learning/learning innovation, including 2+ years applying AI in L&amp;D Strong data fluency; experience with learning analytics, dashboards, and KPIs. Track record of leading cross-functional pilots from concept to scaled implementation. Experience managing vendor partnerships in the learning tech ecosystem. Comfort operating independently and making high-impact decisions in ambiguous environments. Executive presence with the ability to communicate project plans, roadmaps, and development outcomes to senior leadership. Desired: Advanced degree in Education, Learning Sciences, Educational Technology, or related field. Experience influencing adoption of new technologies in large, complex organizations. Recognized externally as a thought leader in learning innovation. Location This role will be remote AND based in the UK.&nbsp; Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Principal, Leadership Development Manager

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Principal, Leadership Development Manager. About the job This position is needed to design and deliver high-impact leadership development experiences for Twilio’s global leaders, driving skills development and enabling executive excellence. The role acts as a strategic thought partner and program lead for Twilio’s flagship leadership programs.&nbsp; Responsibilities In this role, you’ll: Design, lead, and evolve high-visibility leadership development programs, including executive offerings, aligned to Twilio’s Leadership Expectations and business strategy. Act as a strategic advisor to HRBPs and senior leaders to assess capability gaps and propose targeted development solutions. Champion leadership mobility and growth by integrating development with succession planning, performance, and career systems. Apply expert-level knowledge of learning science and leadership theory to develop solutions that resonate across global audiences. Own program success end-to-end: needs assessment, design, delivery, facilitation, measurement, and iteration. Influence the broader learning agenda by sharing insights and best practices across teams and with executive stakeholders. Manage relationships with external vendors, including selecting vendors, submitting SOWs, and ensuring the quality of learning solutions and content. Facilitate training, team interventions, and learning opportunities.&nbsp; Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Bachelor’s degree required; advanced degree or professional certifications in HR/OD preferred. 10+ years in digital learning/learning innovation, including 2+ years applying AI in L&amp;D Strong data fluency; experience with learning analytics, dashboards, and KPIs. Track record of leading cross-functional pilots from concept to scaled implementation. Experience managing vendor partnerships in the learning tech ecosystem. Comfort operating independently and making high-impact decisions in ambiguous environments. Executive presence with the ability to communicate project plans, roadmaps, and development outcomes to senior leadership. Desired: Advanced degree in Education, Learning Sciences, Educational Technology, or related field. Experience influencing adoption of new technologies in large, complex organizations. Recognized externally as a thought leader in learning innovation. Location This role will be remote and based in Ireland or&nbsp; the UK.&nbsp; Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next L5 Machine Learning &amp; Data Engineer to lead the design, build, and operation of the internal ML-and-data platform that powers every customer interaction. You will architect cloud-native pipelines, model-serving infrastructure, and developer tooling that allow Twilio’s product teams to iterate rapidly and safely at scale, advancing our mission to unlock the imagination of builders. &nbsp; About the job Twilio’s next L5 Machine Learning &amp; Data Engineer to lead the design, build, and operation of the internal ML-and-data platform that powers every customer interaction. You will architect cloud-native pipelines, model-serving infrastructure, and developer tooling that allow Twilio’s product teams to iterate rapidly and safely at scale, advancing our mission to unlock the imagination of builders. Responsibilities In this role, you’ll: Architect and evolve Twilio’s end-to-end ML and real-time data platforms for reliability, security, and cost efficiency. Design scalable feature stores, streaming and batch pipelines, and low-latency model-serving layers on AWS. Implement MLOps best practices—automated testing, CI/CD, monitoring, and rollback—for hundreds of daily deployments. Own system design reviews, threat modeling, and performance tuning for high-volume communications workloads. Lead cross-functional engineering efforts, breaking down complex initiatives into executable roadmaps. Mentor staff and senior engineers, raising the technical bar through code reviews and pair programming. Partner with Product, Security, and Compliance to meet stringent privacy and governance requirements (HIPAA, SOC 2, GDPR). Champion a culture of experimentation, data-driven decision-making, and continuous improvement. Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Bachelor’s or higher in Computer Science, Engineering, Mathematics, or equivalent practical experience. 7+ years building and operating production data or machine-learning systems at scale. Expert fluency in Python and one compiled language (Java, Scala, Go, or C++). Hands-on mastery of distributed data frameworks (Spark/Flink), SQL/NoSQL stores, and streaming platforms (Kafka/Kinesis). Demonstrated success designing cloud-native architectures on AWS, including Terraform-managed infrastructure. Deep knowledge of container orchestration (Kubernetes/EKS), service-mesh networking, and autoscaling strategies. Practical experience implementing MLOps tooling such as MLflow, Kubeflow, SageMaker, or Vertex AI. Strong grasp of model-lifecycle concerns—feature engineering, offline/online parity, A/B testing, drift detection, and retraining. Proven ability to lead technical projects end-to-end and influence without authority across multiple teams. Exceptional written and verbal communication skills, with a bias toward clarity and action. &nbsp; Desired: Graduate degree focused on machine learning, distributed systems, or applied statistics. Contributions to open-source ML or data infrastructure projects. Experience with privacy-enhancing technologies (differential privacy, homomorphic encryption) or on-device inference. Background in conversational AI, real-time communications, or large-language-model deployment at scale. Exposure to compliance-heavy environments (HIPAA, PCI-DSS) and secure multi-tenant design patterns. Published research, patents, or conference talks in ML systems or data engineering. &nbsp; Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. &nbsp; Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. &nbsp; What We OfferWorking at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. &nbsp; The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $184,500 - $230,700. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $195,300 - $244,200. Based in the San Francisco Bay area, California: $217,000 - $271,300. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. &nbsp; Applications for this role are intended to be accepted until 19th September, 2025, but may change based on business needs.&nbsp;Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Principal Machine Learning & Data Engineer

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next IT Product Manager! Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to&nbsp;remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.&nbsp; About the job This position is needed to drive value throughout Twilio’s business through high value, high ROI solutions.&nbsp; Twilio’s IT Product Managers are best in class partners with our business teams, owning value stream roadmaps that deliver solutions and significant return on investment for the highest priority business needs.&nbsp; Our PMs know their stakeholders' business and the problems they’re faced with and partner with stakeholders and IT teams to establish and curate prioritized roadmaps with a passion for and focus on value and bottom line impact.&nbsp; Our PMs are skilled in engaging with individuals at any level of the organization, are a strong voice in every room and are capable of challenging the business and IT teams to focus and deliver on the highest value business problems. Our IT Product Managers have to possess not only an incredible array of skills but also a passion to continuously hone their practice.&nbsp; In some ways the requirements of this role at Twilio make the right candidate hard to find but what we’re building requires amazing talent. Responsibilities In this role, you’ll: Partner with Enterprise Engagement and BSA/Product Owner teams to elicit and prioritize business problems and use cases with business stakeholders with a focus on productivity and collaboration tooling at Twilio Establish strategic vision for your value stream, creating and curating roadmaps that move the business forward and are aligned with organizational priorities Partner with leadership to inform OKR creation and drive delivery of key results Create and own roadmap artifacts (strategic themes, personas, epics) and partner closely with BSAs/Product Owners and Architecture to ensure the roadmap is understood and executable Partner with other value stream product managers to deliver cross-value stream initiatives Interface with business and leadership teams to share and evangelize roadmap Partner with IT Product Management team members to hone the product management practice for IT at Twilio Qualifications&nbsp; Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! &nbsp; Passion for building strong partnerships across the organization with demonstrated skill in engagement at any level of the organization Strength in balancing multiple stakeholders and their needs with a focus on owning and curating a roadmap for their value stream that centers around the highest return on investment for Twilio Demonstrated ability to own a portfolio of tools and partner with internal and vendor teams to deliver on the value stream roadmap Experience with data and analytics solutions design and implementation Success in delivering new product and value in an agile operating environment Experience with and application of user centric design principles Experience in business process mapping and process re-engineering Ability to understand and speak to complex solution ecosystems with an ability to simplify and focus discussions Passion for owning and evolving value stream strategic artifacts (vision, priorities, roadmap) with demonstrated excellence in evangelizing, gaining buy-in across an organization and delivering on the strategy Desired: Experience delivering product and value in a Scaled Agile methodology Prior role(s) in Business Systems Analysis Experience establishing and curating a portfolio of productivity and collaboration solutions &nbsp; Location This role will be remote in Colombia Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. &nbsp;Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Principal Product Manager- IT

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Principal Product Manager - Optimization Insights &amp; Performance About the job This position is needed to We are looking for an experienced Principal Product Manager to lead the insights and performance management products of Billing products. Your role is to define and build data products that deliver actionable billing performance insights for our customers.&nbsp; This role is an opportunity for someone who enjoys operating with a wide of cross-functional teams and stakeholders, from developing a deep understanding of billing performance towards simplifying the complexity to provide deep insights for our customers. Responsibilities In this role, you’ll: Own the roadmap for all billing insights—subscription lifecycle, transaction flows, pay as you go, and invoiced customers Partner with engineering to define product specifications, design features, and deliver new functionality to customers Measure and monitor key KPI performance for specific features. Develop improvement plans for key KPI degradation. Leverage internal KPIs to identify feature opportunities. Prioritize features and develop quarterly priorities and annual backlog. Partner with UX, Research, and Engineering on feature design. Work with engineering during feature development to ensure feature objectives are maintained. Develop A/B testing plan with analytics. Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 8+ years of product management or equivalent experience with technology, financial, or ecommerce company. Discovery, building, and delivery of actionable data products for our customers to identify and activate revenue and risk optimization opportunities Experience in one or more of the following: big data, machine learning, artificial intelligence, experimentation, data analytics Experience using and delivering data analytics and visualization solutions to drive business insights. Experience working in banking, retail finance, credit cards, payments, or consumer financial services. Familiarity with best practices in fraud prevention and detection, Data Privacy, and PCI standards. Basic technical background and understanding of software development principles. Ability to build relationships cross-functionally with multiple teams and strong communication skills. You will be an evangelist of our Insights products, and their impact to colleagues, customers, and partners You will set a high bar in performance measurement quality and build a strong data-driven culture for our teams Desired: You’re an excellent verbal and written communicator. You’re able to zoom in and out effortlessly based on the audience. You can rally and motivate a team behind a bold vision. Have an affinity for the fast-paced, changing environment of a start-up, a sense of humor and get-it-done personality Location This role will be remote, and based in British Columbia, Canada Range of Salary is CAD 172,800.00 - CAD 216,000.00 &nbsp; Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Principal Product Manger- Billing Insights

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Principal Solutions Engineer on the Twilio.org team! About the job This position will enable our healthcare, non-profit, public sector and NGO customers to build the future of communications. The Principal Solutions Engineer is a critical part of the sales team focused on our Twilio.org segment. Twilio’s Principal Solutions Engineers are responsible for delivering the Technical Win and best Product Fit to our customers. They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio’s solutions. Principal Solutions Engineers should be comfortable engaging with decision makers, demonstrating product capabilities, and creating solution designs based on customer needs and requirements.&nbsp; As a Principal Solutions Engineer you will be fully autonomous. You will be capable of driving the technical side of all but the most complex opportunities independently. Furthermore, you will provide leadership and deal support within the Solutions Engineer organization, driving the design and execution of medium to large projects with feedback from other engineers, participating in architectural decisions on the team, and coordinating with other Twilio teams such as product management.&nbsp; Responsibilities In this role, you’ll: Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions. Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs. Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges. Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success. Take the initiative to identify and solve problems - both for the customer and within the organization as we grow Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations Mentor less experienced Solutions Engineers Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 8+ years pre-sales experience selling complex, technical products or 10+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting Excellent communicator and presenter able to gain audience confidence An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience. Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution Previous software development experience or working knowledge in one or more of the following areas: Backend (Java, C#, Node.js, Python, PHP) Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular) Experience building with REST APIs Previous experience in Telecom, SIP, Contact Center, or Security . Experience with sales methodologies Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience Desired: Additional languages (German, French, Arabic) would be an asset.&nbsp; Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture. Experience in Social Impact, Healthcare, Public Sector verticals desired Demonstrated personal interest in the social impact sector Location This role will be remote, and based in United Kingdom. Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.&nbsp; What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Principal Solutions Engineer

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Product Manager Commerce Platform - User Experience. About the job This position is needed to At Twilio, we’re reshaping the way people experience online commerce. Our platform empowers users with seamless purchase journeys, personalized recommendations, and intuitive interfaces, and we’re just getting started. We’re looking for a&nbsp;Commerce Product Manager with a strong UX focus to join our fast-growing team and help us take digital commerce experiences to the next level. Responsibilities In this role, you’ll: Lead the product strategy and roadmap for end-to-end commerce experiences with a strong emphasis on UX and customer satisfaction. Collaborate closely with UX/UI designers, engineers, researchers, and marketing teams to design and deliver intuitive, user-friendly product experiences. Translate customer insights, behavior data, and industry trends into actionable product features. Define and prioritize product requirements, ensuring alignment with business goals and KPIs (conversion, retention, NPS, etc.). Drive A/B testing, user testing, and continuous optimization of user journeys (e.g., discovery, cart, checkout). Own the product lifecycle from ideation through launch and ongoing iteration. Partner with analytics teams to track performance and measure the impact of UX enhancements. Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 5+ years of experience as a product manager, preferably in e-commerce, retail tech, or SaaS. Proven experience designing or optimizing commerce experiences (e.g., product discovery, checkout flows, payment UX). Deep understanding of UX principles and a passion for solving customer pain points. Strong collaboration skills and experience working with cross-functional teams. Analytical mindset – comfortable with data, experimentation, and using metrics to drive decisions. Excellent communication and storytelling skills — able to advocate for users while aligning with business needs. Bonus: Experience with tools like Figma, GA4, Mixpanel, Optimizely, or similar..&nbsp; Location &nbsp;This role will be Remote based in Vancouver, British Columbia, CA. Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, travel is anticipated to help you connect in-person in a meaningful way.&nbsp; What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. The estimated pay ranges for this role are as follows: Based in British Columbia. :CAD 157,000.00 - CAD 196,200.00 &nbsp; The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.&nbsp;Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Product Manager

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Product Manager, Data Pipelines. About the job As the Product Manager for Data Pipelines, you will own core components of Segment’s data movement layer, including our Connections product and the pipelines that underpin our Customer Data Platform (CDP). This role will bridge product, engineering, and go-to-market teams to ensure our data pipelines are robust, scalable, and differentiated in the market. This role requires a deep platform thinker who is passionate about solving data problems at-scale (over 23 billion daily events), untangling complex domains, and navigating a vast partner ecosystem (500+ sources/destinations).&nbsp; Responsibilities In this role, you’ll: Define and maintain the platform vision, strategy, and roadmap for Data Pipelines Drive improvements in delivery performance and reliability, including addressing constraints of partner APIs, implementing system safeguards, and optimizing event processing. Enhance customer trust and platform transparency by introducing product-level features for data security, governance, and control. Identify and prioritize opportunities to improve efficiency through batching, delivery freshness, and quality assurance measures. Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 5+ years of product management experience in data infrastructure, integration platforms, or large-scale SaaS. Proven success managing products that bridge technical platform capabilities and customer-facing use cases. Strong technical understanding of data pipelines, event streaming, and API integrations. Excellent collaboration and communication skills, with experience working across engineering, partnerships, and customer-facing teams. Ability to translate complex technical concepts into clear business value for diverse audiences. Desired: Experience working directly with CDP or integrations products Experience in highly-scaled data volume products Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $184,500 - 230,700. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $195,300 - 244,200. Based in the San Francisco Bay area, California: $217,000 - $271,300 This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until October 30th 2025, but may change based on business needs.&nbsp;Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Product Manager, Data Pipelines

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as our next Technical Program Manager for Onboarding Operations.&nbsp; About the job Twilio is seeking a Technical Project Manager to join the team that runs Twilio’s Onboarding and Compliance team globally. This role will work directly with the Onboarding teams to create efficiencies and help them ensure processes run smoothly for customer onboardings for SMS (10-DLC, Toll Free, Short Code, RCS, Alpha Numerica SenderID) and Channels (WhatsApp &amp; Account Security) products that adhere to our Messaging Policies as well as Twilio’s Acceptable Use Policy. The Onboarding and Compliance Operations team is a key part of Twilio, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world's connectivity. At Twilio, our mission is to power the future of communications. We believe that communication should be at the heart of every product and customer experience. Unfortunately, communications can also be misused by bad actors who attempt to game the system for nefarious purposes. We are looking for someone that is passionate about helping our teams with processes that will prevent fraud and abuse. &nbsp;The ideal candidate has strong project management and people skills and enjoys challenging and complex work. Responsibilities In this role, you’ll: Wear the Customer Shoes: Provide support for the onboarding and compliance teams to ensure that all processes and projects provide an excellent experience when interfacing with Twilio. Draw the Owl: Develops solutions to improve the performance, reliability, and scale of systems Ruthlessly Prioritize: ability to lead collaborative sessions with program team members to clarify program goals, deliverables and phases / milestones Be Bold: Learn new processes across a variety of subject areas and ensure our operations are running smoothly. Be an Owner: takes initiative in identifying and resolving issues that can improve the overall efficiency and effectiveness of the team. Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 3+ years experience managing technical projects in operations and/or data analytics. Your analysis and insights have helped a department to grow. Experience working on provisioning numbers, i.e. A2P messaging, short code applications/porting/Sender ID applications is a plus. Demonstrated expertise prioritizing and executing multiple projects simultaneously while keeping stakeholders on track. You’re thorough and extremely organized. Exceptional project management skills leveraging tools such as Airtable. Must be able to effectively plan, organize and drive projects to completion, including cross-functional teams over whom you do not have direct authority. Technical aptitude to create compelling, relevant and actionable reports using tools such as Looker, Tableau, or a similar business intelligence tool. Extra points if you have experience with SQL. Appetite and proclivity to dive deep into complicated processes and systems. You regularly apply the principles of operational excellence to optimize processes while improving quality, customer satisfaction, and productivity Ability to build effective cross-functional working relationships and work through conflict Excellent written and verbal communications skills Desired: Basic understanding APIs and related technologies Location This role will be remote, and based in Colombia. Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way.&nbsp; What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Program Manager 3

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next EMEA Sales Business Partner at Twilio! About the job SBPs act as strategic advisors and hands-on business operation managers supporting sales leaders in running and planning their businesses. In this role, you will be instrumental in ensuring alignment between sales strategy and execution, fostering collaboration across teams, and driving operational excellence that accelerates growth and delivers measurable results.&nbsp; Responsibilities In this role, you’ll: Manage the performance of the EMEA sales region, including sub-regional support.&nbsp; Manage the GTM operating rhythms for EMEA, including preparing and running forecast calls with the regional leadership team, pipeline health and management, QBRs, sales performance, etc. Proactively monitor sales health and performance dashboards, separating signal from noise, and driving down into the real metrics that matter.&nbsp; Leverage data to develop insightful discussion documents for quarterly business reviews.&nbsp; Manage sales forecasting, pipeline hygiene, monitoring sales activity and resolving risks/key blockers.&nbsp; Plan cycles and focus specifically on territory carving, analyzing account-level targets, validating and aligning on region-level targets.&nbsp;&nbsp; Develop in-region GTM strategies to drive revenue growth.&nbsp; Pull ad-hoc reports to help address business needs and drive insights with your regional GTM partners.&nbsp; Establish clear roles and responsibilities with your GTM Strategy &amp; Operations peers to provide fast and efficient support to revenue generation teams.&nbsp; Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 6+ years experience in sales operations, business operations, and strategy consulting in SaaS.&nbsp; Experience developing and running sales operating rhythms such as forecasting, MBRs, and QBRs Completed at minimum 2-3 cycles in annual planning&nbsp; Experience in analytical processing, problem-solving, synthesizing ideas, and written and verbal communication. Excellent communication and presentation skills, including experience presenting data &amp; insights to a sophisticated audience with the ability to clearly define the problem.&nbsp; Strong collaboration and partner management skills - building deep, trust-based relationships with cross functional teams. Resilient and adaptive.&nbsp;&nbsp; Bachelor’s Degree.&nbsp; Desired: Experience in the CpaaS industry.&nbsp; Experience with Salesforce, spreadsheets and Tableau.&nbsp; Location This role will be remote AND based in the United Kingdom.&nbsp; Travel&nbsp; We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way.&nbsp; What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Sales Business Partner

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next &nbsp;Salesforce Tech Administrator About the job This position is needed to&nbsp;join the GTM Automation team. This role is ideal for someone with a solid understanding of the Salesforce.com platform looking to take the next step in their career and get more exposure into the operational processes that drive systems designs.&nbsp; You will get to know our unique business processes and how to build and maintain the systems that power them. In this role, you will be responsible for improving our Salesforce.com platform and ensuring data excellence across the organization. You will be challenged to think creatively about how to reshape existing processes to become more efficient and your work will be integral to supporting impactful programs managed by the team to contribute to the success of the sales team and support Twilio’s fast growth.&nbsp; Responsibilities In this role, you’ll: &nbsp;Assist project managers and product Owners&nbsp; in various work streams on Salesforce.com Data management in Salesforce.com and other business systems, including auditing and resolving data integrity at a large scale. Collaborate with CPQ and OLM PM/PO&nbsp; to uncover process gaps and develop elegant solutions Work with OLM/CPQ value streams to deliver the strategic projects Understand and fix existing system problems on a daily basis Recommend and implement process automation and best practices for CPQ and OLM efficiency. Continually evaluate and identify gaps in our existing codebase to develop solutions for increased extensibility. Build dashboards and reports to monitor KPIs across the revenue funnel and support strategic decision-making Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 2-4 years of experience with Salesforce.com implementation (design, configuration, deployment, lightning flows) Must have Conga CPQ or Salesforce CPQ administration experience like Product configuration, PLI creation , Attribute creation, CR creation, etc., Must have hands on experience building Flow, SOQL, and advanced declarative automation Solid understanding of Salesforce data model, sharing rules, and security architecture. Demonstrated ability to understand business needs and translate requirements into technical solutions Salesforce Administrator certification (ADM-201) required Strong presentation, communication, and facilitation skills Comprehensive experience on debugging and troubleshooting in Salesforce Strong organizational and business analysis skills; detail-oriented and able to work independently, manage and develop smaller scale projects. Knowledge on Salesforce.com configuration best practices Desired: 1+ year of experience designing or developing on Salesforce (Apex) Conga/ SFDC CPQ specialist Certification ​​Salesforce Certified Platform App Builder Familiarity with Apex coding Experienced developing Lightning Components in Salesforce Lightning Excellent communication skills for working with both technical and non-technical stakeholders. Location This role will be remote, and based in Colombia. Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Salesforce Tech Administrator 2

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Sales Specialist, Messaging Overlay About the job Twilio is looking for a Sales Specialist to join our newly created Messaging Overlay team! &nbsp;You will have a quota and will be responsible for a selected number of strategic accounts that are also some of Twilio’s largest customers. &nbsp;Your focus will be on driving commercial and operational success within these accounts by leading and partnering with other internal stakeholders to define the strategy and execution plan to help grow your account’s expenditure profitably. Responsibilities In this role, you’ll: Develop and drive strategy to achieve optimized profitability within account territory Ruthlessly prioritize by identifying opportunities to maximize profitability Own pricing strategy and execution, working closely with routing specialists to maximize volume aggregation and account health Provide regular performance reports to management on sales pipeline, account status, and team performance. Use data to inform decisions and optimize strategies. Cultivate relationships with internal partners and key stakeholders to drive cost efficiencies and quality improvements Work with cross-functional stakeholders and technical team to ensure that messaging solutions meet client needs and contribute to long-term customer satisfaction and retention Utilize deep understanding of the messaging ecosystem to support and drive success with high-value clients Represent Twilio and our values with customers at industry events Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 5+ years in sales role preferably in international telecom industry Highly analytical and strategic attitude with proven ability to analyze and compile large amounts of data to inform decision making Excellent written and verbal communication skills, with the ability to engage and influence senior stakeholders both internally and externally Demonstrated ability to lead meetings with customers and exceed critical metrics A bias for action with the ability to test and iterate on new ideas quickly with the appropriate controls and data in place to measure success and change or double down on tactics when needed. Comfortable working with highly technical, operational and other cross functional teams, while influencing their understanding, building supportive partnerships and driving expected outcome Strong individual self drive Strong negotiation skills&nbsp;&nbsp; Desired: Established relationship with key regional accounts Understanding of the SMS supplier ecosystem Software, SaaS, CPaas or PaaS experience Experience with creating and running financial pricing models Location This role will be remote, and based in Colombia. Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Sales Specialist, Messaging Overlay

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Sales Support Associate About the job Sales Support Associate (SSA) are responsible for helping the Twilio sales engine to conquer the market faster, by supporting different administrative activities, such as: quote admin support, Order forms admin support, billing support, support issues tracking, and some other administrative activities. SSA builds an organized environment for the sales team partnership with the AEs in order to have our customers in the best scenario possible and accelerate businesses providing focus to our region. As an SSA, you will be responsible for helping the LATAM SP&amp;Caribe Account Executives, developing a relationship as team partner in order to take ownership of operational and administrative activities that will lead the commercial team to focus on sales. The SSA needs to deeply understand our company processes in order to succeed as a team contributor.&nbsp; Responsibilities In this role, you’ll: Operational knowledge of Twilio processes.&nbsp; Administrative help with Quotes, Order Forms, Billing &amp; support tickets.&nbsp; Pricing and Deal workflows Prepare Pricing and Deal Structure, use and master internal pricing tools Order Form: Creation, amendments, and execution (signatures): Engage with client stakeholders to ensure Proposal Bill Of Materials (OFs) are correct Quote creation: CPQ workflows, including converting CPQ into a customer-facing quote/doc&nbsp; Oversee and maintain CRM records Account Data/Ownership queries: Account consolidation, SID movements&nbsp; Updating account, opportunity, contact, and lead level data Internal liaison For creating and submitting requests and following up through resolution on them, including but not limited to: Billing, DSO, Legal, Security Questionnaire, Collections/Credit Memos/Credit Check, Carrier Relations, Support Tix Work with internal stakeholders to ensure all aspects throughout the sales process are smooth (Deal Desk, Contracts, Legal, Pre-Sales, Security requests) and to ensure all paperwork are completed and represented accurately. You will deal with people, data sets and processes. Customer support: Willingness and ability to hop on customer calls along with an AE to: Explain and present on aspects related to above Preparation for sales meetings and conducting AE research (&lt;10% of time)&nbsp; Supporting Team Success: Creation and maintenance of team-level tracker for all cross-functional challenges and asks and actively working with Regional Leader and frontline leadership to followup and resolve them Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Advance excel knowledge&nbsp; Advance Salesforce knowledge&nbsp; Quotes analysis&nbsp; Billing knowledge&nbsp; Administrative background&nbsp; English required Desired: Previous Twilio admin process knowledge is desired&nbsp; Experience in SaaS companies is desired&nbsp; Location This role will be based in Colombia remote What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. &nbsp;Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Sales Support Specialist

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as our next Sales Support Specialist. &nbsp; About the job Twilio is looking for a Sales Support Specialist to join the Communications Strategic Sales team. We’re looking for a hungry and ambitious individual who has a passion for communications, desire to deliver positive customer outcomes, and wanting to be a part of a world-class sales organization. The Sales Support Specialist will primarily be focused on operational aspects in support of an AE. This individual is ‘the glue’ between many different functions within the organization, assisting Account Executives with numerous activities and processes along the entire sales cycle. &nbsp; Responsibilities In this role, you’ll: Assist with Pricing and Deal workflows Prepare Pricing and Deal Structure, use and master internal pricing tools Order Form: Creation, amendments, and execution (signatures): Engage with client stakeholders to ensure Proposal Bill Of Materials (OFs) are correct Quote creation: CPQ workflows, including converting CPQ into a customer-facing quote/doc&nbsp; Oversee and maintain CRM records Account Data/Ownership queries: Account consolidation, SID movements&nbsp; Updating account, opportunity, contact, and lead level data Be an Internal liaison: For creating and submitting requests and following up through resolution on them, including but not limited to: Billing, DSO, Legal, Security Questionnaire, Collections/Credit Memos/Credit Check, Carrier Relations, Support Tix Work with internal stakeholders to ensure all aspects throughout the sales process are smooth (Deal Desk, Contracts, Legal, Pre-Sales, Security requests) and to ensure all paperwork are completed and represented accurately. You will deal with people, data sets and processes. Provide Customer support: Willingness and ability to hop on customer calls along with an AE to: Explain and present on aspects related to above Preparation for sales meetings and conducting AE research (&lt;10% of time)&nbsp; Supporting Team Success:&nbsp; Creation and maintenance of team-level tracker for all cross-functional challenges and asks and actively working with Regional Leader and frontline leadership to follow up and resolve them. &nbsp; Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! &nbsp; *Required: 3+ years of sales, customer success, or account management experience Native and business fluency in Mandarin and English (speaking and writing) is desired to work with the Mandarin and English speaking customers. Results driven, detail oriented, and dedicated individual who is excited for the opportunity fuel an already successful organization and sales team.&nbsp; You have a collaborative approach, a “can do” attitude and are relentless in pursuing goals and solving problems. Basic understanding of how different functions within an enterprise organization operate (enterprise-level understanding of how a biz operates)&nbsp; Ability to advocate for customer internally with cross-functional stakeholders Extreme attention to detail on written and verbal communications Extremely organized and above average proficiency and operational excellence in spreadsheets, doc and presentation creation Ability to prioritize and multi-task Knowledge in CPaaS and telecom is a plus Bachelor's Degree or equivalent years of experience required. &nbsp; Location &nbsp;This role will be remote and based in Singapore. &nbsp; What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as our Senior Account Executive.&nbsp; About the job This position is needed to sell into high value Enterprise prospects and existing customers with ARR under $50k. You will play a key role in further growing Twilio’s Communication business across UK/I/Northern Europe. You will be responsible for sourcing new, high value customers as well as driving the sales process from internal leads to qualifying new prospects and handling deals to closure. Responsibilities In this role, you’ll: Be responsible for new customer acquisition and driving ACV for a specific set of accounts while maintaining the highest levels of customer satisfaction. Master creating pricing proposals, negotiating terms and managing the contract process. Ideally, you also have experience selling communications solutions to a technical and business audience, building trust and mutual respect with technical customers and peers. Are passionate about what you do and you are able to think outside of the box and have extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple. Able to balance challenging priorities and handle multiple projects/deals at the same time. Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 9+ years of Enterprise Sales experience and a track record of personally selling and closing complex solutions to enterprise and software companies.&nbsp; Strong experience identifying, mapping and prospecting enterprise accounts Proven success in selling complex, technical solutions such as cloud communications platforms, APIs, Conversational AI and/or enterprise software Experience in account management, developing large enterprise clients, and a history of meeting or exceeding sales targets Experience working with Fortune 500 or similarly large enterprises Background in working within a quota-driven environment with proven ability to close high-value deals (e.g., six to seven figures) Expertise in solution-based selling or consultative selling&nbsp; Strong negotiation and contract management skills, including handling complex deals with long sales cycles. Prospecting and lead generation skills—ability to develop a pipeline through multiple channels, including direct sales, partnerships, and networking. Ability to build and nurture relationships with C-level executives, decision-makers, cross-functional partners and key stakeholders in large enterprises Strong presentation and negotiation skills Comfortable working in a dynamic / environment.&nbsp; Experience selling both to a business and technical audience Familiar working with MEDDPICC sales qualification methodology and other Sales methodologies Understanding of the CPaaS &amp; Customer Engagement ecosystem and familiarity with: Cloud communications (voice, SMS, chat, video, etc.). Contact centre agent productivity and Conversational AI Desired: APIs and integrations for communication services. Telecommunications industry dynamics. Knowledge of enterprise technology architecture and the technical needs of large organizations, including how CPaaS solutions integrate with existing systems. Location&nbsp; This role will be remote AND based in the United Kingdom.&nbsp; Travel&nbsp; We prioritise connection and opportunities to build relationships with our customers and each other. For this role, a minimum of 25% travel is anticipated to help you connect in-person in a meaningful way.&nbsp; What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Senior Account Executive

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See Yourself at Twilio Join the team as Twilio’s next Senior Analyst, Workforce Strategy &amp; Insights About the JobWe are seeking a Senior Analyst, Workforce Strategy &amp; Insights (P4) to play a pivotal role in shaping our global workforce strategy. In this advanced, hands-on analytics position, you will apply expertise in advanced data analysis and research methodologies to deliver actionable people insights, drive workforce planning, and support AI &amp; skills transformation initiatives. As a critical thought partner to stakeholders across the People Team, G&amp;A, and direct to business leaders, you will help design cutting-edge strategies that directly shape the future of work and set the foundation for org effectiveness and agility in the age of AI and digital transformation. This role offers a unique opportunity to work at the forefront of workforce innovation and make a direct impact on our business and its people. Responsibilities This role sits at the intersection of data, strategy, and people. You will: Drive advanced, research-driven analytics and scenario modeling to generate actionable insights, inform workforce strategies, and guide decisions on talent allocation, skills investments, and future workforce targets. Design and implement robust assessments, measurement frameworks, and forecasting analyses to support AI &amp; skills-based workforce transformation agendas. Collaborate closely with partners across the People Team (Data Solutions &amp; AI, HRBP, Talent Acquisition, Talent Management, Total Rewards, etc), Finance, Operations, and Business leaders on strategic projects, serving as a thought partner to influence and advance workforce strategy initiatives. Conduct exploratory analytics and synthesize complex, ambiguous data sources into clear, compelling recommendations and data visualizations for both technical and non-technical audiences. Monitor and integrate external workforce trends, emerging research methodologies, and new technologies to continuously enhance workforce strategy approaches. Partner closely with the People Data Solutions &amp; AI team to develop and scale internal tools and solutions—including AI-powered assistants and data orchestration frameworks—to optimize workforce insights, streamline analytics processes, and enhance integration across multiple systems and platforms. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 7+ years of progressive experience in research analytics, workforce strategy, people analytics, talent intelligence or related roles. Demonstrated experience with complex data analysis, statistical modeling, and exploratory research methodologies. Proficient in advanced analytics tools (e.g., R, Python, SQL, Tableau, Power BI) Proven expertise in designing and leading advanced analytics projects in ambiguous, abstract, or rapidly evolving environments. Experience partnering with cross-functional teams across People, Finance, and the Business. Exceptional communication and storytelling skills, with a track record of delivering insights that drive meaningful strategy and organizational change. Desired: Advanced degree (Master’s or PhD preferred) in Industrial/Organizational Psychology, Statistics, Economics, Data Science, Research Psychology, or related quantitative field. Prior consulting or advisory experience with C-suite or executive leadership on workforce strategy. Deep knowledge of workforce planning, skills transformation, and the intersection with AI and emering technologiegs Experience in large-scale organizational transformation, future of work projects, or skills frameworks. Prior involvement in large-scale organizational or digital transformation initiatives, especially those related to AI or workforce automation. Expertise in integrating HR and non-HR data sources for comprehensive workforce insights. Experience in skills taxonomy development, skills inference, or AI-enabled skills mapping platforms (e.g., Eightfold, Gloat, Degreed). Location This role will be remote, and based in Ontario, BC, or Alberta Canada. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. The estimated pay ranges for this role are as follows: Based in British Columbia. : $142,800.00 - $178,500.00&nbsp; The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.&nbsp;Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Senior Analyst, Workforce Strategy & Insights

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next&nbsp;Senior Application Engineer, I2C and Revenue .About the job This position is needed to join our Enterprise Application Development and Operations team. This role will focus on the design, configuration, development, and testing of Oracle Fusion Cloud applications—specifically within the Invoice-to-Cash (I2C) and Revenue areas—to support key functions across Finance, Billing, Accounts Receivable (AR), Collections, Revenue Recognition and Accounting. The ideal candidate is a self-starter with a strong analytical mindset, exceptional communication skills, and a proven ability to manage multiple priorities in a fast-paced environment. You will partner closely with cross-functional teams including Global Accounting and Billing to drive automation, scalability, and innovation across Twilio’s I2C landscape. Responsibilities In this role, you’ll: Lead and contribute to the design, configuration, development, and testing of Oracle Fusion Cloud solutions focused on AR, Collections, Cash Application, and Revenue processes. Conduct business workshops to gather and analyze requirements and translate them into effective Oracle Fusion Cloud solutions. Partner with process owners to define and benchmark operational KPI and to develop/deliver KPI dashboards and reports by using Oracle Transactional Business Intelligence (OTBI), Oracle Business Intelligence&nbsp; Publisher (BIP), Zuora object queries and data queries etc Create system prototypes and demos to validate solutions with stakeholders before development begins. Collaborate with Finance, Billing, and Revenue teams to ensure accurate implementation of business processes. Integrate Oracle Fusion Cloud with multiple upstream usage systems and downstream accounting platforms like Zuora Billing, Highradius, Monkey, Salesforce, etc Lead cross-functional requirement sessions to elicit, document and analyze business requirements and functional specifications. Includes identifying unspoken or conflicting requirements and challenging the norm. Perform checks and monitoring the critical processes in production instances and proactively identify the issues and fix them Manage KLO operations and stakeholders support with daily activities, Financial close, reconciliations etc Mentor junior consultants and provide technical leadership and best practices guidance. Work under tight deadlines, managing overlapping projects and priorities with efficiency and professionalism. Act as a&nbsp;subject matter expert for Twilio’s end-to-end I2C ecosystem. Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Strong hands-on experience in Oracle Fusion Cloud modules related to AR, Collections, Cash Application, and Revenue Management. Demonstrated ability to lead the end-to-end implementation lifecycle—from requirements gathering through to testing and deployment. Solid understanding of I2C and revenue workflows, including integrations with usage-based billing systems and accounting/reporting tools. Experience working closely with finance and accounting stakeholders in global organizations. Excellent interpersonal, verbal, and written communication skills. Strong time management and organizational skills; able to manage multiple initiatives in parallel. Previous experience mentoring or supervising junior team members. Hands-on Oracle dashboards and report development is required. Solid understanding of the Oracle platform, objects, and Oracle APIs. Solid understanding of Customer aging, AR to GL reconciliation and month end processes Should have a good knowledge of change management, Agile methodologies. Desired: Oracle Financials Cloud: Receivables 2023 Certified Implementation Professional Certification Location This role will be remote and based out of India (Karnataka, Delhi, Maharastra, Tamil Nadu &amp; Telangana)&nbsp; Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. &nbsp; What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Senior Application Engineer, Billing & I2C

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as our next Principal Machine Learning Researcher on Twilio’s Emerging Technology &amp; Innovation organization. About the job This position is needed to lead horizon 3 research projects which are looking to understand and in some cases predict the future that will exist based on technological advances across AI/ ML, AGI, quantum computing, blockchain and more. You will lead and conduct original research in these domains, focusing on solving complex business challenges and discovering new opportunities. Twilio's ETI organization is focused on exploring the future of customer engagement through research and experimentation. We dream big, are customer obsessed, and iterative in our discovery approach.&nbsp; As a Principal Applied Researcher, you will be responsible for leading research projects, experimenting with proof of concepts, and staying on the cutting edge of “what if”. There are many exciting challenges ahead of us and we are looking for a researcher who is comfortable with ambiguity, has a proven track record for delivering results, and has experience with the emerging technologies of AI, LLMs, and a passion for keeping up with their latest developments. Responsibilities In this role, you’ll: Help define what the future looks like based on technological trends, draw implications for opportunities and challenges for Twilio based on that future Analyze the latest AI/ML trends, techniques, and literature; summarize and translate findings into actionable recommendations for stakeholders across engineering, product, and business teams Where relevant, evaluate, design, and prototype novel algorithms, models, and architectures for real-world applications (e.g., NLP, computer vision, recommender systems, generative models, etc.) Where relevant, deconstruct existing software/ tools, to better understand source of distinction from a technical standpoint Benchmark solutions against state-of-the-art approaches, leveraging appropriate datasets, metrics, and evaluation methodologies Author and present clear, comprehensive technical reports, publications, and presentations for both technical and business audiences. Mentor and guide junior researchers and data scientists; foster a culture of technical excellence, curiosity, and rapid learning Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Master’s or PhD in Computer Science, Electrical Engineering, Statistics, Mathematics, or a related technical field. 5+ years of hands-on experience in applied machine learning, deep learning, or artificial intelligence research Strong publication record or evidence of thought leadership in AI/ML (conferences, journals, patents, open-source contributions) Proven experience with major ML frameworks (e.g., TensorFlow, PyTorch, Scikit-learn) and programming languages such as Python, Java, or C++ Deep understanding of AI/ML theory, model evaluation, RAG, and best practices for scalable implementations Exceptional conceptual and analytical problem solving skills Exceptional written and verbal communication skills with the ability to synthesize complex findings for diverse stakeholders Desired: Expertise in one or more specialization areas: natural language processing, computer vision, reinforcement learning, generative AI, scalable distributed systems, or related fields. Experience deploying machine learning models into production at scale. Demonstrated leadership on cross-functional research projects across product, engineering, design Familiarity with cloud-based ML infrastructure (e.g., AWS SageMaker, Google Cloud AI, Azure ML). Strong business acumen; ability to align research initiatives with larger business goals and identify the business case behind technology investments Experience or expertise in communications platforms (CPaaS), real-time messaging, identity protocols, authentication, or security frameworks. Prior work on secure, scalable, or privacy-preserving AI systems is a strong plus Demonstrated ability to understand customer needs either e.g., successful product adoption Location This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C:$200,000-$250,000. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $215,000-$265,000. Based in the San Francisco Bay area, California: $230,000-$290,000. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.&nbsp; Applications for this role are intended to be accepted until September 30, 2025 but may change based on business needs. &nbsp; &nbsp;Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Senior Applied Research

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Senior Architect ( L7)&nbsp; About the job As a senior technical leader, you will have broad responsibility in the design, development, and operation of systems and products at Twilio.&nbsp; You will balance new product development with maintenance and modernization of existing software systems.&nbsp; The successful candidate will be a champion of best practices across the engineering organization, will bridge teams to efficiently build the right solutions for our customers, and will role model our core values and principles. Responsibilities In this role, you’ll: Be an expert in building, operating, and scaling complex software systems Design and develop core systems that support a wide range of products Partner with other engineering leaders to build world-class products Ensure world-class reliability, security, and cost-efficiency for all the products we build Actively mentor other engineers across the organization Apply strong business judgement when making technical decisions Raise the standard for engineering excellence through teaching, mentoring, and sharing best practices across the company Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Proven experience designing and building large-scale, cloud-based, highly available software systems Deep expertise in operating and scaling distributed software systems to support both synchronous and asynchronous workloads Skilled at balancing long-term architectural vision with short-term business priorities, enabling pragmatic and sustainable solutions Committed to implementing best practices in software design, development, and operations across the organization Strong cloud expertise with hands-on experience in cloud ecosystems (e.g., AWS, GCP, or Azure) and designing systems optimized for performance and cost-efficiency Exceptional written and verbal communication skills, with the ability to effectively articulate complex technical concepts to technical and non-technical audiences Strong collaborator, able to influence and build productive relationships across engineering, product, and business teams Location&nbsp; This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. &nbsp; Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $245,800.00-$307,200.00 Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $260,000.00-$325,300.00 Based in the San Francisco Bay area, California: $289,100.00-$361,400.00 This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until 9/25/25, but may change based on business needs. &nbsp; &nbsp;Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Senior Architect ( L7)

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Senior Billing Operations Analyst. About the job This position is needed to support the order management and billing function. In this role, you’ll work closely with Deal Operations, Revenue Accounting, and Sales to see orders through to invoicing.&nbsp;&nbsp; &nbsp; We are a fast growing company and are focused on building systems that scale. We are looking for a team player who is excited about building streamlined processes and energized by cross functional partnership Responsibilities In this role, you’ll: Support an international team of order management and billing specialists to ensure timely and accurate order processing and invoice generation&nbsp; Respond to and provide resolutions for internal and external escalations and customer inquiries&nbsp; Review validation of customer contracts across multiple systems to ensure accuracy of financial data in each system and to ensure accurate and timely provisioning of contracts prepared by analysts&nbsp; Execute and own SOX compliant month end reconciliations over billing and provisioning, ensuring completeness and accuracy&nbsp; Participate in new process implementations, operational improvements, system enhancements, and training new team members, contributing from a subject matter expertise perspective.&nbsp;&nbsp; Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 5+ years experience in a billing operations role&nbsp; Experience with Zuora, and Salesforce&nbsp; Excellent communication skills for internal and external stakeholders&nbsp; Proficiency in Excel&nbsp; Strong attention to detail&nbsp; Ability to prioritize and multitask throughout high volume order processing&nbsp;&nbsp; Ability to identify, analyze, and resolve issues independently&nbsp; Collaborative working style and experience working cross-functionally Ability to participate in flexible timezone meetings periodically&nbsp;&nbsp; Desired: Experience working in the SaaS/technology industry&nbsp; Experience working with an international team&nbsp; Knowledge of and experience with SOX controls&nbsp; &nbsp; Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. &nbsp; Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. &nbsp; What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. &nbsp; The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $71,000 - $88,000. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $75,200 - $94,000. Based in the San Francisco Bay area, California: $83,500&nbsp; - $104,400. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. &nbsp; Application deadline information Applications for this role are intended to be accepted until October 30th, but may change based on business needs.&nbsp; &nbsp;Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Senior Billing Operations Analyst

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at TwilioJoin the team as Twilio’s next Senior Cloud Security Engineer (L3).About the job The Cloud and Application Security team enables delivery of secure by default products to reduce our attack surface against an evolving threat landscape. This position is needed to enhance Twilio’s Cloud Security capabilities to improve visibility, reduce vulnerabilities and foster secure engineering practices. This role is going to help build key aspects of the program in partnership with different InfoSec and Engineering teams. This role will have a high impact Responsibilities In this role, you’ll: Lead and Contribute to&nbsp; Cloud Security initiatives across different teams to design, build and implement security best practices and solutions Implement and enhance security automation to enhance Cloud Security&nbsp; Maintain Cloud Security solutions, measure their effectiveness and continuously improve based on strategic priorities&nbsp; Develop and maintain Cloud Security guidelines and best practices to enable Engineers Investigate security vulnerabilities and support incident response as needed Research emerging threats, vulnerabilities, and attack techniques to proactively secure Twilio’s Cloud Environments&nbsp; Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!Required: 5+ years of experience in Cloud Security Engineering or related fields. Hands on experience with Cloud Security Solutions solutions Deep understanding of security for Containers, Web, APIs, and Cloud-native workloads (AWS, Azure, GCP). Strong knowledge of Cloud Threats and modern attack vectors&nbsp; Excellent communication and presentation skills, including an ability to communicate effectively with a diverse array of stakeholders at different levels Desired: Cloud Security Certifications (AWS, Azure, GCP, GIAC) Experience with Threat Modeling Location This role will be remote, and based in India (Karnataka, Maharashtra, New Delhi, Tamilnadu, Telangana) Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Senior Engineer, Cloud Security

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Field Enablement Business Partner. &nbsp; About the job This person in this position will report directly to the Senior Manager, GTM Field Enablement working closely with their peers in the GTM Enablement organization as we continue to transform the business and state of Enablement. If you like adding value and seeing the direct impact of your work, this role is for you. If you thrive in highly dynamic environments and love rolling your sleeves up to get things done, again,this role is for you.&nbsp;&nbsp; As the Senior Field Enablement Partner for our Global Customer Services (GCS) team you will be responsible for driving the performance, productivity, and effectiveness of the GCS team. You will design, localize, and implement enablement strategies, programs, and tools to support reps to ensure they are successful in their role. This role requires close collaboration with regional GCS leaders, product, operations, and global enablement teams to ensure alignment with business priorities. You’ll partner closely with GCS leaders to identify skill gaps, define key competencies, and deliver tailored enablement solutions. &nbsp; Responsibilities In this role, you’ll: Act as a consultant for sales leaders on enablement opportunities based on both qualitative and quantitative metrics and performance Deliver content tailored by audience&nbsp; Contribute to knowledge bases, training sessions, knowledge development, and weekly updates&nbsp; Proactively engage with the leadership team to plan, prioritize and execute on the enablement plan&nbsp; Provide feedback on the effectiveness of curriculums. Propose adjustments or new curriculum additions&nbsp;&nbsp; Partner with the Learning Design Experience team to develop learning objectives and measurable outcomes for all enablement programs in your area Follow through on the adoption of pre / post- evaluations and metrics of enablement programs&nbsp; Maintain knowledge of Twilio’s competitor’s products, company direction, financial stability, etc&nbsp; Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 5+ years in sales enablement, sales training, or a related sales function Deep understanding of the sales lifecycle and experience supporting quota-carrying teams; ideally having prior sales experience. Excellent communication, facilitation, and presentation skills. Proficiency with sales tools and platforms (e.g., Salesforce, Gong, Highspot, Seismic, LMS tools). Data-driven mindset with the ability to measure impact and improve continuously. Proven success in driving measurable impact through enablement programs. Strong understanding of the B2B sales cycle, particularly in SaaS or complex sales environments. Excellent stakeholder management skills. Analytical mindset with experience using data to measure success and identify improvement areas. Proficiency in designing training materials using tools like PowerPoint, Articulate, or similar platforms. Proven ability to lead projects with minimal supervision in a fast-paced, collaborative environment. Strong track record of coaching and developing sales professionals&nbsp;&nbsp; Deep understanding of sales methodologies (e.g., Challenger, or Sandler). Exceptional communication and interpersonal skills with the ability to motivate an Demonstrates different influence styles as appropriate to each situation while maintaining positive relationships.&nbsp; Knowledge of current and emerging adult learning theory, and how to put it into practice when designing learning initiatives. &nbsp; Location This role will be remote and based in Ontario, British Columbia or Alberta, Canada. Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. The estimated pay ranges for this role are as follows: Based in British Columbia. : $107,300.00 - $134,100.00 &nbsp; The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.&nbsp;Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Senior Field Enablement Business Partner

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Senior Financial Analyst, Corp FP&amp;A. About the job Twilio is seeking a Senior Financial Analyst to join our Corporate Finance team. This will be a highly visible role, owning the full company P&amp;L consolidation. This role will partner with Accounting, Tax, R&amp;D FP&amp;A, and Investor Relations to help drive strategic decision making across the company.&nbsp; Responsibilities In this role, you’ll: Lead weekly pacing process with internal FP&amp;A partners to drive real time decision making by senior finance leadership Consolidate monthly forecasts, annual budget, and long range plan for senior finance leadership&nbsp; Collaborate with accounting for month-end close Support creation of board and executive materials&nbsp; Provide ad hoc analysis to support business needs outside of the regular monthly and quarterly forecasts and rhythms Support the quarterly earnings process Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Bachelor’s Degree in Finance, Business, Economics or related field, or equivalent experience Minimum 5+ years of finance experience, ideally in a high growth Technology or Software/SaaS environment Experience owning financial reporting and P&amp;L consolidation Strong financial and analytical skills and the ability to translate numbers into a narrative that is calibrated to the level of the intended audience Project management and organizational skills, including the ability to partner with Accounting, FP&amp;A, and Investor Relations teams across the organization Ability to communicate clearly and succinctly in prose, presentations, and verbally to multiple levels within the organization. Demonstrated ability to design new processes from the ground up and to reimagine existing processes for greater efficiency and impact. Commitment to building scalable solutions, with a focus on utilizing an AI-first approach. Advanced Excel/Google Sheets skills Understanding of GAAP accounting principles and procedures Team- and company-first growth mindset &nbsp; Desired: Previous experience in Corporate FP&amp;A Experience with Anaplan, Oracle &nbsp; Location This role will be remote, and based in Canada. Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Senior Financial Analyst

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Senior Financial Systems Analyst About the job This position is needed to support and scale critical revenue and order-to-cash systems and related processes as a member of the Controllership organization. This position will assist with providing functional and technical expertise in our drive towards efficiency, automation, and scale. In this role, you’ll work with the Financial Systems Manager and assist cross-functionally with Go-to-Market Business Applications (Salesforce), Product, Engineering, Analytics, Tech Services, and Accounting teams to define business requirements, lead test cycles, and drive delivery of scalable solutions. We are a fast growing company and are focused on building systems that scale. We are looking for a team player who is excited about building streamlined processes and automation to support our growth. The ideal candidate is energized by team collaboration and continuously seeking new methods that promote efficiency or solve a problem.&nbsp; Responsibilities In this role, you’ll: Assist in the configuration, testing, and maintenance of Zuora related to the Order-to-Cash process Troubleshoot system and integration issues, escalating as needed to ensure timely resolution Identify opportunities for automation and efficiency with Zuora and related financial systems Build relationships and establish trust with cross-functional partners Partner with Finance, Sales, Revenue Operations, and EA to align system functionality with business needs Assit with small to medium sized projects aimed at streamlining billing, invoicing, product configuration in Zuora, and payment processes Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Excellent communication skills for internal and external stakeholders Ability to work independently in a very fast-paced, high-growth team environment Knowledge of and experience with Quote to Cash and Revenue Recognition business processes Understanding of the integration points and data flows from/to Salesforce and Zuora (or similar systems) that impact a Quote to Cash flow 5+ years of experience in designing and configuring Subscription billing and payments systems like Zuora (or other similar systems like Recurly etc.),Stripe, Adyen etc. in a SaaS environment A passion and drive for improving systems &amp; processes in a collaborative team environment Desired: Experience working in the SaaS/technology industry&nbsp; Experience with any of the following applications: Salesforce CPQ, Oracle Fusion Working knowledge on Revenue Recognition and aligned processes and systems such as RevPro, Oracle RMCS, Netsuite Revenue Recognition, or Zuora Revenue Location This role will be remote, and based in India.(Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi) Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. &nbsp;Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Senior Financial Systems Analyst 3

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Senior Graphic Designer About the job This position is needed to maintain brand consistency across Twilio’s high touch global brand, product, social, and other marketing campaigns. This role will align creative vision, consistently express brand nuance, and inspire campaign evolution across asset creation, digital, print, product, video, and experiential mediums. The Brand team creates meaningful moments for current and future customers, showing the importance of human connection in a noisy digital world. Our dispersed, global team builds our brand through elevated content with engaging, high quality design. We set a creative and aspirational global standard for all Twilions. Responsibilities In this role, you’ll: Conceptualize and build creative for brand awareness, product, and social media campaigns Create core content assets like reports, ebooks, etc., and build a robust kit of campaign assets to promote and inform audiences across channels Tell rich and engaging stories across channels to create immersive and delightful experiences Collaborate closely with creative peers including writers, lead designers, producers, and creative directors Cultivate cross-functional partnerships across teams and agencies Provide creative feedback on work from creative agencies, regional teams, and external partners Navigate concurrent campaign projects with aggressive timelines Innovate through a mindset of creative problem-solving as plans change and new requirements arise Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Expert in Figma, InDesign, Photoshop, Illustrator, and Canva, with strong file hygiene Brings a clear design point of view grounded in typography, layout, color, hierarchy, accessibility, and human‑centered outcomes Leads creative projects end-to-end by interpreting briefs, ideating and exploring creative solutions, aligning stakeholders, navigating tradeoffs, and delivering final creative assets Iterates quickly by prototyping multiple directions, testing assumptions, and integrating feedback without losing the core idea Communicates persuasively, translating abstract ideas into actionable plans, facilitating constructive critique, and presenting clear options and rationale to stakeholders Builds brands across channels with systems, guidelines, tone and voice, and toolkits, keeping work on brand while thoughtfully pushing it forward Collaborates smoothly with remote teammates and agencies by setting expectations, giving crisp feedback, and balancing async and live workstreams to maintain momentum and quality Delivers large‑scale campaigns across digital and print—paid social, web, landing pages, email, OOH, and collateral—and manages production details, QA, prepress, and delivery with vendors Works as a seasoned creative who crafts multi‑page documents and reports, scales social assets across sizes and formats, designs arresting visuals, and can mold content and copy for impact Desired: 8+ years of experience in the design field Experience working on content, brand awareness, and/or product campaigns An interest in AI-powered workflows Location This role will be remote and based in Colombia. Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Senior Graphic Designer

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Senior Manager, Internal Audit About the job As a Senior Internal Audit Manager, you will play a key role in assessing and improving the effectiveness of Twilio’s risk management, control, and governance processes. You will lead SOX, Audit and Advisory engagements, collaborate with cross-functional teams, and provide insights to strengthen internal controls and support business objectives, with a particular focus on operations. Your work will help ensure compliance, identify areas for operational improvement, and support Twilio’s continued growth and integrity. In this role, you’ll: Lead and execute operational, financial, and compliance audits across Twilio’s business units Identify key risks and evaluate the effectiveness of internal controls through risk-based audit planning and execution. Develop and maintain a robust audit pipeline, prioritizing high-impact areas and aligning with enterprise risk priorities. Conduct detailed assessments and interviews to understand business processes and identify control gaps or improvement opportunities. Collaborate cross-functionally with finance, compliance, legal, and engineering teams to ensure audit recommendations are implemented effectively. Prepare clear, concise audit reports and present findings to senior leadership and key stakeholders. Monitor and report on the status of corrective action plans and drive accountability for timely remediation. Stay current with regulatory developments and internal audit best practices to enhance audit methodologies and maintain compliance. Qualifications&nbsp; Twilio values diverse professional backgrounds and encourages candidates from all industries to apply. Whether your experience is rooted in public accounting, internal audit, compliance, or an unconventional path, we believe great auditors come from all walks of life. If you meet the core qualifications and are excited about strengthening risk management and controls at Twilio, we want to hear from you. Bring your unique perspective—we're always looking for fresh ideas and new ways to drive impact. *Required: Bachelor’s degree in Accounting, Finance, Business Administration, or a related field. CPA, CIA, or other relevant professional certification strongly preferred. 10+ years of progressive experience in internal audit, external audit, or risk management, with at least 3 years in a leadership or managerial capacity. Demonstrated experience in planning, executing, and reporting on complex audit projects across multiple business functions or regions. Experience working within multinational organizations or highly regulated industries is a plus. Strong knowledge of internal auditing standards, risk assessment practices, and internal control frameworks (e.g., COSO). Familiarity with ERP systems (e.g., SAP, Oracle) and general IT and business controls. Excellent written and verbal communication skills and strong report writing, presentation, and stakeholder engagement skills. Desired: Ability to work independently and lead audit teams in a dynamic, fast-paced environment. Strong analytical thinking, attention to detail, and sound judgment in identifying and addressing risk areas. Proven ability to influence and drive process improvements and control enhancements at an enterprise level. Demonstrated success in developing and mentoring audit professionals. Location This role will be remote, and based in Mexico City. Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.&nbsp; What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Senior Manager, Internal Audit

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Senior Price Realization Strategy Manager Who we are &amp; why we’re hiring Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity &amp; inclusion wherever we do business. About the job This is a high-impact role, critical to driving Twilio's pricing strategy and developing key pricing operational processes. Your work will directly contribute to accelerating Twilio's business growth while simplifying the purchasing experience for our customers. As a Senior Price Realization Strategy Manager, you will leverage your expertise in pricing strategy, analytics, and operational execution to support platform-wide monetization initiatives. Reporting to the Director of Monetization &amp; Pricing Strategy, you will play a critical role in shaping pricing and discounting strategies, experience building executive-facing dashboards in Tableau/Looker, and driving pricing operations to optimize revenue performance across the product portfolio. Responsibilities In this role, you’ll: Shape Strategy: Design price optimization strategies that accelerate business performance, incorporating considerations like price elasticity, product strategy, competitive differentiation, and financial analysis. Application Design: Responsible for designing and optimizing pricing analytics dashboards and business processes to drive strategic pricing decisions, enhance efficiency, and improve profitability. Partner with Finance/Deal Desk: Collaborate with Product, Deal Desk, and Finance teams to align on monetization strategy, ensuring efficient pricing execution across the organization. Analyze Data: Dive into sales, customer, product, competitive, and financial data to uncover opportunities, test hypotheses, and scale successful strategies. Collaborate Cross-Functionally: Foster alignment and champion the implementation of strategies across GTM Strategy, Product, Sales, Marketing, and Finance teams. Qualifications&nbsp; Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required:&nbsp; Pricing Expertise: 8+ years of relevant experience, including at least 3 years in roles with significant responsibility for pricing in B2B SaaS, or adjacent industries. Project Management: Proven track record of delivering complex, cross-functional projects that generate measurable business impact. Financial Modeling: Hands-on experience developing pricing models and evaluating monetization frameworks to support strategic decisions. Communication Skills: Excellent oral and written communication skills, with the ability to influence peers and senior leadership effectively. Education: Bachelor’s degree or equivalent years of experience. Desired: SaaS/Industry Expertise: Experienced in a B2B environment with a strong understanding of consumption &amp; subscription-based business models. Data Visualization: Proven experience building clear, insightful dashboards using tools like Tableau or Looker. Ability to translate complex data into actionable visualizations that drive business decisions. Global Considerations: Familiarity with regional pricing challenges, including regulatory constraints and market-specific strategies. Education: preference for candidates with an MBA.&nbsp;&nbsp; Location This role will be remote, and based in Colombia.&nbsp; Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Senior Price Realization Strategy Manager

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next&nbsp; Senior Product Manager - Optimization Insights &amp; Performance About the job This position is needed to We are looking for an experienced Senior Product Manager to lead the insights and performance management products of Billing products. Your role is to define and build data products that deliver actionable billing performance insights for our customers.&nbsp; This role is an opportunity for someone who enjoys operating with a wide of cross-functional teams and stakeholders, from developing a deep understanding of billing performance towards simplifying the complexity to provide deep insights for our customers. Responsibilities In this role, you’ll: Own the roadmap for all billing insights—subscription lifecycle, transaction flows, pay as you go, and invoiced customers Partner with engineering to define product specifications, design features, and deliver new functionality to customers Measure and monitor key KPI performance for specific features. Develop improvement plans for key KPI degradation. Leverage internal KPIs to identify feature opportunities. Prioritize features and develop quarterly priorities and annual backlog. Partner with UX, Research, and Engineering on feature design. Work with engineering during feature development to ensure feature objectives are maintained. Develop A/B testing plan with analytics. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 8+ years of product management or equivalent experience with technology, financial, or ecommerce company. Discovery, building, and delivery of actionable data products for our customers to identify and activate revenue and risk optimization opportunities Experience in one or more of the following: big data, machine learning, artificial intelligence, experimentation, data analytics Experience using and delivering data analytics and visualization solutions to drive business insights. Experience working in banking, retail finance, credit cards, payments, or consumer financial services. Familiarity with best practices in fraud prevention and detection, Data Privacy, and PCI standards. Basic technical background and understanding of software development principles. Ability to build relationships cross-functionally with multiple teams and strong communication skills. You will be an evangelist of our Insights products, and their impact to colleagues, customers, and partners You will set a high bar in performance measurement quality and build a strong data-driven culture for our teams Desired: You’re an excellent verbal and written communicator. You’re able to zoom in and out effortlessly based on the audience. You can rally and motivate a team behind a bold vision. Have an affinity for the fast-paced, changing environment of a start-up, a sense of humor and get-it-done personality Location &nbsp;Remote based in British Columbia, Salary -CAD 142,800.00 - CAD 178,500.00 &nbsp; Travel: We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Senior  Product Manager Commerce Product Platform

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s Senior Software Engineer for Identity &amp; Security Products, where you'll shape the future of our authentication, verification, and identity solutions that protect millions of users globally. About the job As a senior engineer on the Twilio Identity and Security team, you will play a significant role in designing and building our Identity solution which is in its early stages of development.&nbsp; You will be responsible for the end-to-end development cycle, taking ideas from concept to delivery while ensuring our offerings are innovative, robust, and secure. We’re investing in exceptional technical talent like you to accelerate innovation and drive meaningful customer impact in an increasingly complex security landscape. &nbsp; We're seeking a senior engineer who will work closely with their team and collaborate with Product Managers, while also making a broader impact across the organization. We’re looking for someone who thrives both as a team player and when working independently, and who is eager to take on new challenges beyond their comfort zone. You will excel in this role if you enjoy solving complex technical challenges, have a strong interest in advancing solutions within the identity and security domain and are passionate about building high-performing, secure services.&nbsp;&nbsp; &nbsp; Responsibilities In this role, you’ll: Drive technical excellence by designing, implementing, and optimizing highly scalable distributed systems and full-stack features that power Twilio's Identity and Security products. Collaborate with cross-functional teams including product, design, and infrastructure to deliver customer-focused solutions. Improve the reliability, scalability, and efficiency of Twilio's Identity and Security’s systems. Drive best practices in software engineering, including code reviews, testing, and deployment processes. Contribute to architectural discussions and technical roadmaps. Communicate technical decisions clearly by articulating trade-offs, customer impact, and ensuring team alignment. Drive operational excellence by prioritizing observability, reliability, security and performance in all deliverables. Mentor junior engineers, fostering a culture of technical excellence, ownership, and continuous learning. Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 4+ years of experience writing production-grade backend code in a modern programming language (e.g., Java, Golang, Python, or similar) with a focus on security, reliability, and performance. Familiarity with front-end technologies like JavaScript, TypeScript, and React (or similar frameworks). Strong fundamentals in distributed systems, event-driven and cellular architectures, and database design. Deep understanding of software engineering best practices, including monitoring, observability, and building maintainable systems. Experience working with AWS cloud-based infrastructure, CI/CD pipelines, testing, and automation. Well-versed in designing and building high-scale, low-latency services/APIs. Strong debugging and troubleshooting skills for complex distributed applications. Effective communication skills and ability to collaborate in a fast-paced team environment. Experience working with stakeholders at all levels, with the ability to thoroughly understand the details and mechanics of how things work as needed. Degree in Computer Science or related field, or equivalent work experience. Desired: Experience with identity and access management, authentication protocols, and security architecture. Familiarity with modern verification techniques including SMS/voice verification, biometrics, and TOTP. Experience with fraud detection and prevention systems. Background in developing APIs with a focus on developer experience. Experience with on-call support for mission-critical customer systems. Experience working in a geographically distributed team. &nbsp; LocationThis role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We OfferWorking at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $138,700 - 173,400. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $146,800 - $183,600. Based in the San Francisco Bay area, California: $163,100 - $203,900. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information Applications for this role are intended to be accepted until September 22nd, 2025, but may change based on business needs.&nbsp;Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Senior Software Engineer - Identity & Security Products

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.About the job This position is needed to We are looking for a Senior Product Manager to lead the strategy and execution for Reporting, Insights, and Experimentation within our Commerce Platform. This role will define how we provide customers and internal stakeholders with actionable insights into usage, spend, billing, and purchase behaviours, and how we enable experimentation across pricing, packaging, and purchase flows to drive growth. You will partner closely with engineering, data science, finance, and GTM teams to build products that help customers make better decisions, improve revenue predictability, and unlock experimentation capabilities for our business. Responsibilities In this role, you’ll: Own the end-to-end product strategy and roadmap for Commerce Reporting, Insights, and Experimentation. Define and deliver customer-facing reporting APIs and dashboards (e.g., usage, spend, invoices, billing summaries, cost optimization). Partner with Finance, GTM, and Product teams to build internal insights &amp; analytics tools that support decision-making, forecasting, and product adoption. Develop and scale experimentation platforms for commerce (pricing, packaging, purchase flows) to enable rapid iteration and data-driven growth. Define key success metrics for reporting adoption, customer engagement, and experimentation velocity. Partner with cross-functional teams to integrate insights into customer journeys and drive upsell, cross-sell, and retention. Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 6+ years of product management experience, with at least 3 years in commerce, payments, reporting/analytics, or experimentation platforms. Strong track record of shipping data-heavy, customer-facing products at scale. Experience working with data science and analytics teams to turn raw data into actionable insights. Deep understanding of commerce systems (billing, payments, invoicing, purchase experiences). Strong analytical skills with the ability to define metrics and evaluate success. Excellent collaboration and communication skills; ability to work across engineering, finance, and GTM stakeholders. Experience with SaaS or large-scale transactional businesses strongly preferred.Desired: Familiarity with A/B testing platforms, experimentation frameworks, or BI/analytics tools. The estimated pay ranges for this role are as follows: Based in British Columbia. : $142, 800 CAD - $175,800 CAD The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.&nbsp;Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Security Engineer, Security Automation on Twilio’s Information Security Team. About the job This position is needed to assist Twilio’s Information Security Team operate more efficiently by improving and automating our critical security workflows. As a Security Engineer, Security Automation on this team, you will participate in all phases of the software development life cycle which includes requirements gathering with security teams, technical design, estimations, sprint planning, coding, testing, deployments and on-call support. You will own, operate and maintain automated workflows that support various security programs including but not limited to cloud security, product security, Governance, Risk &amp; Compliance (GRC)&nbsp; and enterprise security, employing Agile methodologies to continuously deliver value to our partners. Responsibilities In this role, you’ll: Develop and implement automated security solutions to protect Twilio's Cloud and Enterprise infrastructure Collaborate with cross-functional teams to identify security needs and deliver solutions that meet those needs Contribute significantly to defining our security automation roadmap and priorities, balancing both near-term and long-term business impact with technical considerations. Take ownership of maintaining the operational health of existing tools and processes, ensuring they continue to meet key SLOs and KPIs Support on-call operations for tools and technologies owned by the team Create and maintain detailed documentation of security processes, procedures, and systems Stay up-to-date on industry trends and best practices in security automation and integration and apply them to Twilio’s systems Qualifications&nbsp; Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Minimum of five (5) years total experience as a software engineer developing internal tools and automating workflows Proficiency in development and testing in Python or other scripting languages Solid understanding of software security principles and secure coding practices Strong problem solving skills, communication skills, teamwork, and iteration on feedback Experience with deployment and configuration management frameworks such as Terraform (IaC); with CI/CD systems such as BuildKite; and with containers and container management systems such as Kubernetes Desired: Experience with Security Orchestration, Automation, and Response (SOAR) technologies and practices Experience building a security automation framework to support rapid delivery of automated solutions Experience/passion for building or using AI/ML models to automate complex processes Location This role will be remote, and based in the UK. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Senior Security Automation Engineer

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Software Engineer within the Commerce Platform Team. About the job This position will be part of a team of talented engineers within our Commerce Platform Team, who build services and products that operate at a massive scale. This platform is central to Twilio's core business as it is responsible for managing the billing lifecycle and payment experience for our customers, while also acting as a gateway for discovering and selling our products. The team is working toward building a new fundamental architecture and system for how we enable our customers to discover new products, unlock value in the products they use, and ultimately, enable our customers to easily pay for our services. The successful candidate will design, build, and operate core billing platform services that help transition our platform and our customers to the next generation architecture. These services work for all Twilio customers, regardless of their scale and billing complexity. The ideal candidate will build high-quality, innovative and fully performing software that complies with high levels of coding standards and technical design. This is to build and integrate services that continuously improve our ability to provide products to customers while simultaneously delivering industry leading availability. We do this by leveraging technologies that include AWS cloud infrastructure and APIs, Apache Kafka, Rest APIs (OpenAPI compliance), while also building our own services. Responsibilities In this role, you’ll: Improve your knowledge of highly available and scalable distributed systems and use this knowledge to build new features into our platform. Design, implement, and operate both new features on our current services as well as new services that will be built from scratch. Leverage your excellent communication and written skills to articulate the "why" of the solution you are proposing, and have a good understanding of your team’s priorities and the customer impact. Troubleshoot and fix operational issues and have the opportunity to improve the troubleshooting procedures and tools. Execute full software development life cycle (SDLC). Develop flowcharts and documentation to identify solutions. Write well-designed, testable code. Document and maintain software functionality. Troubleshoot, debug and upgrade existing systems. Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: As a Commerce Platform engineer, you will design and build core platform services, REST APIs and take part in transitioning our platform to next generation architecture. We run on AWS cloud infrastructure and use AWS cloud data store, EKS, Glue, Kafka, Aurora RDS etc.&nbsp; 4+&nbsp; years of work experience building highly scalable products. 4+ years of programming experience in object-oriented language&nbsp; (Java or similar) with clean code practices. Expert knowledge in Object-Oriented Programming with a successful track record. Experience contributing to architecture and design (architecture, design patterns, reliability and scaling) of new and current systems. Experience working closely with our Product team to understand requirements and help to define technical work for the team. Experience working with stakeholders at all levels - be able to dive into the nuts-and-bolts of how things work as needed. Experience with relational and non-relational databases. Experience delivering high levels of observability and proficiency in improving early warning systems, for example: has worked with Grafana/DataDog/Prometheus. Collaborating with internal/external teams/engineers and fostering an inclusive environment, where all points of view are welcomed and encouraged. Own and lead multiple domains of the platform (microservices, REST APIs, infrastructure) from inception to deployment and maintenance, while making best in class technical decisions that impact the success of the company. Familiarity in Cloud Solutions, AWS, Kubernetes/EKS, CI/CD pipelines, Testing &amp; Automation.&nbsp; Self drive - you take complete ownership of your tasks and champion efforts to get your tasks to completion. Clear written and spoken communication skills. Degree in Computer Science or a related field, or equivalent work experience. Desired: Experience with on-call support for mission-critical customer systems. Experience optimizing and debugging complex SQL queries. Experience working on customer-facing applications. Good debugging skills on production systems. Proficient in Linux and containerization with Kubernetes. Nice to have skills: gRPC, Python, Typescript, React, Apache Kafka. Location This role will be remote, and based in Ireland. Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Senior Software Engineer, Commerce Platform

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Software Engineer within Commerce Platform Billing Engine. About the job This position will be part of a team of talented engineers within our Commerce Platform Billing Engine who build services and products that operate at a massive scale. This platform is central to Twilio’s core business and is responsible for services to process all billing events and provide financial services for the company. The team is working toward building a platform for the future that hides the complexity that comes from complex, distributed financial systems.&nbsp; The successful candidate will design, build, and operate core platform services that help transition our platform to the next generation architecture. These services work for all Twilio customers, regardless of their scale and billing complexity. This position is needed to build high-quality, innovative and fully performing software that complies with coding standards and technical design. This is to build and integrate services that continuously improve our ability to provide products to customers while simultaneously delivering industry leading availability. We do this by leveraging technologies that include AWS cloud infrastructure and APIs, Apache Kafka, Rest APIs(OpenAPI compliance), while also building our own services or contributing to open source projects.&nbsp; Responsibilities In this role, you’ll: Improve your knowledge of highly available and scalable distributed systems and use this knowledge to build new features into our platform. Design, implement, and operate both new features on our current services as well as new services that will be built from scratch. Leverage your excellent communication and written skills to articulate the "why" of the solution you are proposing, and have a good understanding of your team’s priorities and the customer impact. Troubleshoot and fix operational issues and have the opportunity to improve the troubleshooting procedures and tools. Execute full software development life cycle (SDLC). Develop flowcharts and documentation to identify solutions. Write well-designed, testable code. Document and maintain software functionality. Troubleshoot, debug and upgrade existing systems. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: As a Commerce Platform engineer, you will design and build core platform services, REST APIs and take part in transitioning our platform to next generation architecture. We run on AWS cloud infrastructure and use AWS cloud data store, messaging services SNS, SQS, Aurora RDS etc.&nbsp; 5+ years of work experience building highly scalable products. 2+ years of experience with Data Engineering solutions development and strong mindset/orientation of Data Engineering skills like building data pipelines, Kafka, DBT, Redshift, Snowflake, Athena/Trino/Presto, or Spark. 1+ years of programming experience in Java/Springbot-Microservices writing clean code. 1 + years of experience contributing to design ( one e2e module design, implementation alongside non functional reliability and scaling) for a new/current system. Expert level knowledge in Object Oriented programming with a successful track record. Experience working with stakeholders at all levels - be able to dive into nuts-and-bolts of how things work as needed.&nbsp; Collaborating with internal/external teams/engineers and fostering an inclusive environment, where all points of view are welcomed and encouraged. Experience building scalable software including distributed systems infrastructure, business logic for APIs or tooling to help debug business critical applications. Excellent experience debugging production infrastructure and services. Experience with Linux and Kubernetes. Own and lead multiple domains of the platform (microservices, REST APIs) from inception to deployment and maintenance while making best in class technical decisions that impact the success of the company. Good knowledge of relational and NoSQL databases (Aurora/MySQL, Postgres,DynamoDB etc), SQL queries, query optimizations and ETL tools. experience in Cloud Solutions AWS, RDS, Kubernetes/EKS, CI/CD pipelines, Testing &amp; Automation mindset is a big plus. Clear written and spoken communication skills. Self drive - you take complete ownership of your tasks and champion efforts to get your tasks to completion. Degree in Computer Science or a related field, or equivalent work experience. Desired: Data Engineering skill sets On-call experience debugging mission-critical systems. Good understanding of AWS infrastructure , Kubernetes, or other public cloud providers Experience managing Devops infrastructure, ideally with IaC tools like Terraform and ArgoCD. Good debugging skills on production systems. Nice to have skills - data analytics and visualization Location This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. Travel&nbsp; We may have opportunities to build relationships with our Commerce Platform and external product teams and you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $138,700 - $173,400. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $146,800 - $183,600. Based in the San Francisco Bay area, California: $163,100 - $203,900. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Applications for this role are intended to be accepted until 19th September, 2025, but may change based on business needs.Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Senior Software Engineer / Data Engineer

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Senior Software Engineer (L3)&nbsp; About the Role This position is needed to enable Segment customers to instrument high-quality, first-party data from their mobile apps, which drives their Analytics, Customer Engagement &amp; overall decision making.&nbsp; Segment is Twilio’s Customer Data Platform (CDP) which standardizes and streamlines data infrastructure for Twilio customers. From startups to the Fortune 100, businesses of all sizes rely on the Segment Platform to collect data once, and then deliver across Segment’s catalog of hundreds of business integrations and thousands of customer data warehouses.&nbsp; Instrumentation - of web, mobile and server apps - is the most common gateway to getting this data into Segment. The Data Collection team builds software that brings more than 700BN events/month at greater than 1 Million requests per second into Segment’s cloud infrastructure.&nbsp; As a Senior Software Engineer on the Data Collection team, you’ll primarily be responsible for our Analytics SDK on the React-Native mobile platform. You’ll focus on maintaining and improving our existing SDK,&nbsp;analytics-react-native (and its catalog of integrations), as well as building out new technologies for future Segment features.&nbsp; Responsibilities In this role, you’ll: Architect platform-specific approaches to software Instrumentation and Enrichment, with a focus on our customers’ Developer Experience Implement, review and release updates to high-performance Segment libraries, to support our existing customers as they look to aggregate and analyze data at scale Collaborate with product owners and engineers across Segment to create new experiences for our customers, while maintaining consistency across our service offerings Interact with and strengthen relationships with Segment’s open source community Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: React-Native Expertise: 5+ years of engineering experience writing, building and distributing mobile apps for React-Native Strong understanding of RN architecture, component lifecycle, performance optimization and testing for multiple target platforms Experience with React Native upgrade cycles and cross-platform development (iOS/Android) Experience with native module development and competency with underlying native languages (esp. Swift &amp; Kotlin) Understanding of NPM ecosystem and SDK release/management processes Software Engineering Excellence Cross-platform debugging skills across iOS/Android/JavaScript boundaries Detailed understanding of native mobile platforms, with a focus on performance, energy, and architecture paradigms SDK/library development experience - has shipped developer-facing tools used by external teams Systems integration experience with event-driven architectures and data pipelines Collaboration &amp; Problem-solving Consultative approach to feature development - a desire to understand business context and user needs before proposing solutions Adaptable to evolving requirements and comfortable with iterative development cycles Strong technical communication skills for both technical and business stakeholders Constructive approach to technical discussions and code reviews Experience with web, mobile &amp; server-side technologies. Willingness to learn and grow your skill set in new libraries &amp; languages.&nbsp; &nbsp; Desired: Experience building and distributing native apps across Android and iOS platforms. Maintaining and contributing to open source projects. Experience with server-side technologies, including awareness of scalability and security Customer Data Platform (CDP) or Segment-specific knowledge including use-cases as well as experience implementing Analytics Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation. The estimated pay ranges for this role are as follows: $138,700.00 - $173,400.00 &nbsp; The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information (required for ALL US jobs) Applications for this role will be accepted on an ongoing basis.Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Senior Software Engineer L3

Commissions Operations Analyst

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Senior Software Engineer within the Segment Audiences team. About the job Segment is a best-in-class customer data platform (CDP) designed with engineers, marketers, and product managers in mind. We’re excited to work at the cutting edge of data and artificial intelligence, such as with our AI-Assisted Suggest Mappings product. And, we move a lot of data - over 12 trillion API calls a year. This position will be part of the&nbsp;Twilio Engage Audiences team which builds, maintains, and continually improves the user interfaces and APIs that power Segment’s audience-building capabilities. Our team enables customers to create rich, real-time and warehouse-sourced audiences that drive personalized engagement across channels and tools. As a customer-obsessed company, we aim to delight users with intuitive workflows, fast performance, and reliable in-app experiences. We’re looking for a Senior Software Engineer to help evolve the next generation of our audience management platform. This role involves scaling a complex front-end architecture while delivering new, user-friendly features. The product surface is deep and rapidly evolving - requiring close collaboration with design and research to iterate quickly and thoughtfully. You will work closely with design, product management, and other engineers to identify areas for improvement, maintain a high bar for reliability and usability, and continuously refine the end-to-end experience of audience creation and activation. You’ll be expected to evaluate and communicate trade-offs between feature velocity, system stability, and technical debt, and help drive architectural decisions that ensure long-term sustainability and performance. Responsibilities In this role, you’ll: Design and build user-friendly, scalable full-stack features that power Segment’s audience-building and activation experiences. Collaborate cross-functionally with design, product, and other engineers to define solutions that balance usability, performance, and long-term architecture. Communicate technical decisions clearly - articulating trade-offs, customer impact, and team alignment. Mentor junior engineers and contribute to a culture of technical excellence and continuous learning. Troubleshoot and improve system reliability, debugging issues and refining operational tooling and processes. Support strategic initiatives that impact the broader Twilio Engage platform and engineering organization. Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 4+ years of work experience building enterprise-ready web applications. 3+ years of experience writing production-grade backend code in a modern programming language (e.g., NodeJS, Golang, Python, Java, Scala, or similar). Familiarity with front-end technologies like&nbsp; JavaScript, TypeScript, React (or similar frameworks), and GraphQL. Experience working with stakeholders at all levels - be able to dive into the nuts and bolts of how things work as needed. Experience working with cloud-based infrastructure (AWS preferred). Collaborating with internal/external teams/engineers and fostering an inclusive environment, where all points of view are welcomed and encouraged. Self drive - you take complete ownership of your tasks and champion efforts to get your tasks to completion. Excellent written and spoken communication skills. Degree in Computer Science or a related field, or equivalent work experience. Desired: Bias to action, ability to iterate and ship rapidly. Familiarity with Cloud Solutions, AWS, Kubernetes/EKS, CI/CD pipelines, Testing &amp; Automation. Experience contributing to architecture and design (architecture, design patterns, reliability and scaling) of new and current systems. Ability - and excitement to - learn and own multiple domains of the platform (microservices, REST APIs, back-end services) from inception to deployment and maintenance, while making best-in-class technical decisions that impact the success of the company. &nbsp; Location This role will be remote, but is not eligible to be hired in Oakland, San Francisco, San Jose, CA. Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. &nbsp; What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $138,700 - 173,400. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $146,800 - $183,600. Based in the San Francisco Bay area, California: $163,100 - $203,900. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information Applications for this role are intended to be accepted until September 22nd, 2025, but may change based on business needs.&nbsp; &nbsp;Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Senior Software Engineer - L3 Segment Audiences team

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join us as our next Senior Solutions Engineer - LATAM on Twilio’s Digital Sales Communications team! About the job This position is needed to enable our customers to build the future of communications. The Senior Solutions Engineer is a critical part of the sales team focused on our Digital Sales segment. Twilio’s Senior Solutions Engineers are responsible for delivering the Technical Win and best Product Fit to our customers.They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio’s solutions. Senior Solutions Engineers should be comfortable engaging with mid-level managers or sketching out an API flow on a whiteboard with customer software engineers. As a Senior Solutions Engineer you will be able to fully and independently run low to mid-complexity opportunities. You will have exposure to all aspects of a deal and will work towards comprehensive knowledge of both our technology and elements of the deal cycle. Additionally, you will take the initiative in identifying and resolving issues that can improve the overall efficiency and effectiveness of the team. In doing so, you may lead the design and execution of small to medium technical projects with limited oversight. Responsibilities In this role, you’ll: Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions. Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs. Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges. Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success. Take the initiative to identify and solve problems - both for the customer and within the organization as we grow Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 5+ years pre-sales experience selling complex, technical products or 6+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting Excellent communicator and presenter able to gain audience confidence An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience. Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution Previous software development experience or working knowledge in one or more of the following areas: Backend (Java, C#, Node.js, Python, PHP) Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular) Experience building with REST APIs Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience &nbsp;Fluent in Portuguese, English and Spanish (Desired). Desired: Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture. Previous experience in Telecom, SIP, Contact Center, or Security is a plus. Experience with sales methodologies. Location Remote, Brazil Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.&nbsp; What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Senior Solutions Engineer

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join us as our next Senior Solutions Engineer - LATAM on Twilio’s Digital Sales Communications team! About the job This position is needed to enable our customers to build the future of communications. The Senior Solutions Engineer is a critical part of the sales team focused on our Digital Sales segment. Twilio’s Senior Solutions Engineers are responsible for delivering the Technical Win and best Product Fit to our customers.They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio’s solutions. Senior Solutions Engineers should be comfortable engaging with mid-level managers or sketching out an API flow on a whiteboard with customer software engineers. As a Senior Solutions Engineer you will be able to fully and independently run low to mid-complexity opportunities. You will have exposure to all aspects of a deal and will work towards comprehensive knowledge of both our technology and elements of the deal cycle. Additionally, you will take the initiative in identifying and resolving issues that can improve the overall efficiency and effectiveness of the team. In doing so, you may lead the design and execution of small to medium technical projects with limited oversight. Responsibilities In this role, you’ll: Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions. Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs. Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges. Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success. Take the initiative to identify and solve problems - both for the customer and within the organization as we grow Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 5+ years pre-sales experience selling complex, technical products or 6+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting Excellent communicator and presenter able to gain audience confidence An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience. Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution Previous software development experience or working knowledge in one or more of the following areas: Backend (Java, C#, Node.js, Python, PHP) Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular) Experience building with REST APIs Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience &nbsp;Fluent in Portuguese, English and Spanish (Desired). Based in EST Desired: Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture. Previous experience in Telecom, SIP, Contact Center, or Security is a plus. Experience with sales methodologies. Location This role will be remote, and based in the East Coast, USA but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.&nbsp; What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Minnesota or Vermont : $112,000.00 - $140,000.00. Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $118,300.00 - $147,800.00. Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $124,500.00 - $155,600.00. This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. This role is eligible to earn commissions.&nbsp; The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until October 30, 2025 but may change based on business needs.Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Senior Solutions Engineer- (Portuguese Fluent)

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Senior Technology Partner - HR Technology Security, Risk &amp; Compliance. About the job We are seeking a strategic, technically skilled Senior Technology Partner - HR Technology Security, Risk &amp; Compliance to lead security and compliance efforts across our global HR technology stack. While specializing in Workday, this role also governs the extended ecosystem including solutions like Cornerstone, Greenhouse, Eightfold, Workboard, Snowflake, Beeline, Viser, Qualtrics, and ServiceNow. The ideal candidate combines deep security expertise with a practical understanding of Agile delivery, risk and compliance frameworks, and the realities of managing complex, interconnected SaaS platforms. Responsibilities In this role, you’ll: Design and govern security across Workday and integrated HR platforms Perform threat modeling, secure integration reviews, and security assessments Lead cross-functional compliance activities for SOX, SOC2, GDPR Guide platform teams in agile, secure delivery and governance Partner with HR, Legal, Audit, and IT to ensure policy alignment Respond to and manage incidents, support audits, and ensure business continuity Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 7+ years in HR Tech or IT with deep Workday experience Cross platform experience w/Integration and Data Governance Expertise: Cornerstone, Greenhouse, Eightfold, etc. Strong understanding of compliance frameworks (SOX, SOC 2, GDPR) Agile delivery alignment experience Desired: Workday Pro, Agile certification, experience with Kainos and ServiceNow&nbsp; Core Competencies Security first, Agile aligned mindset&nbsp; Cross-functional team leadership and mentoring Excellent communicator and risk translator Business-enabling and solutions-oriented Location This role will be remote and based in Ontario.&nbsp; Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. The estimated pay ranges for this role are as follows: Based in British Columbia. : CAD 107,300.00 - CAD 134,100.00 &nbsp; The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.&nbsp;Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Senior Technology Partner - HR Technology Security, Risk & Compliance

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Senior Solutions Engineer on the Twilio.org team! About the job This position will enable our healthcare, non-profit, public sector and NGO customers to build the future of communications. The Senior Solutions Engineer is a critical part of the sales team focused on our Twilio.org segment. Twilio’s Senior Solutions Engineers are responsible for delivering the Technical Win and best Product Fit to our customers.They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio’s solutions. Senior Solutions Engineers should be comfortable engaging with decision makers, demonstrating product capabilities, and creating solution designs based on customer needs and requirements. As a Senior Solutions Engineer you will be able to fully and independently run low to mid-complexity opportunities. You will have exposure to all aspects of a deal and will work towards comprehensive knowledge of both our technology and elements of the deal cycle. Additionally, you will take the initiative in identifying and resolving issues that can improve the overall efficiency and effectiveness of the team. In doing so, you may lead the design and execution of small to medium technical projects with limited oversight. Responsibilities In this role, you’ll: Partner with Account Executives and/or Digital Sales Representatives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions. Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs. Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges. Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success. Take the initiative to identify and solve problems - both for the customer and within the organization as we grow Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentation Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 5+ years pre-sales experience selling complex, technical products or 6+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting Excellent communicator and presenter able to gain audience confidence An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience. Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution Previous software development experience or working knowledge in one or more of the following areas: Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience&nbsp; Desired: Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture. Previous experience in Telecom, SIP, Contact Center, or Security is a plus. Experience with sales methodologies Experience in Social Impact, Healthcare, Public Sector verticals desired Demonstrated personal interest in the social impact sector Location This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC. Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.&nbsp; What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Minnesota or Vermont : $112,000&nbsp; - $140,000. Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $118,300 - $147,800. Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $124,500 - $155,600. This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. This role is eligible to earn commissions.&nbsp; The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.&nbsp; Applications for this role are intended to be accepted until September 25th, 2025 but may change based on business needs.&nbsp; &nbsp; &nbsp;Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Senior Solutions Engineer - Twilio.org

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Senior Strategic Asset Manager, Hardware About the job This position is needed to lead and optimize Twilio’s hardware asset management for U.S.-based employees. As a Senior Strategic Asset Manager, you’ll develop and implement lifecycle strategies that ensure efficient procurement, tracking, and governance of end-user devices. This role partners cross-functionally to drive cost efficiency, compliance, and operational excellence—equipping employees with the tools they need, when they need them. Responsibilities In this role, you’ll: Develop and drive enterprise-wide asset management strategies and processes to optimize IT hardware lifecycle, ensuring alignment with business objectives and compliance requirements. Maintain a comprehensive, real-time inventory of hardware assets and software licenses, ensuring data accuracy and integrity across all systems. Lead regular audits and compliance reviews to enforce policies, mitigate risks, and uphold licensing and regulatory standards. Collaborate cross-functionally with Procurement, Vendor Management, and Finance to negotiate contracts, monitor vendor performance, and align spend with budget and ROI targets. Analyze asset utilization, performance, and financial metrics to identify optimization opportunities, drive cost savings, and support strategic decision-making. Mentor and guide team members while championing scalable asset management best practices to enhance operational maturity and continuous improvement. Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Bachelor’s degree in Business Administration, Supply Chain Management, Information Technology, Finance, or a related discipline; advanced degrees or relevant certifications are a plus. 5–7 years of progressive experience in strategic IT asset management within complex, global organizations, demonstrating mastery of best-in-class ITAM frameworks. Deep expertise in IT asset lifecycle management including hardware procurement, deployment, tracking, maintenance, retirement, and software license compliance. Proficient with leading ITAM tools and platforms (e.g., ServiceNow, Kandji, WorkspaceOne), with strong data analytics skills to optimize lifecycle, cost, and risk. Strong understanding of ITIL best practices (incident, change, configuration management). Extensive experience managing vendor relationships, contract negotiations, and supply chain logistics to ensure timely, cost-effective asset delivery. Solid financial acumen including budgeting, forecasting, cost-benefit analysis, and ROI measurement for IT asset programs. Proven ability to design and implement scalable, sustainable asset management processes aligned with organizational goals and regulatory compliance. Exceptional communication and collaboration skills across IT, procurement, finance, and operations teams. Detail-oriented, highly organized, and capable of managing multiple priorities in a fast-paced, dynamic environment. Desired: Proven track record leading enterprise-wide IT hardware asset management initiatives at scale (5,000+ employees). Certifications such as Certified Asset Management Professional (CAMP), Certified Supply Chain Professional (CSCP), ITIL v4 Foundation (or higher), Lean Six Sigma, CompTIA Project+, or similar. Expertise in engaging cross-functional stakeholders and influencing senior leadership to align asset management with broader business objectives. Experience driving digital transformation within ITAM functions, including tool implementations and process automation. Familiarity with regulatory compliance impacting IT asset and supply chain management. Multilingual skills (Spanish and/or Portuguese) are highly valued for supporting LATAM operations. &nbsp; Location Remote in Canada- Ontario, Alberta, BC. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Senior Strategic Asset Manager, Hardware

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Senior Strategic Asset Manager, Hardware About the job This position is needed to lead and optimize Twilio’s hardware asset management for U.S.-based employees. As a Senior Strategic Asset Manager, you’ll develop and implement lifecycle strategies that ensure efficient procurement, tracking, and governance of end-user devices. This role partners cross-functionally to drive cost efficiency, compliance, and operational excellence—equipping employees with the tools they need, when they need them. Responsibilities In this role, you’ll: Develop and drive enterprise-wide asset management strategies and processes to optimize IT hardware lifecycle, ensuring alignment with business objectives and compliance requirements. Maintain a comprehensive, real-time inventory of hardware assets and software licenses, ensuring data accuracy and integrity across all systems. Lead regular audits and compliance reviews to enforce policies, mitigate risks, and uphold licensing and regulatory standards. Collaborate cross-functionally with Procurement, Vendor Management, and Finance to negotiate contracts, monitor vendor performance, and align spend with budget and ROI targets. Analyze asset utilization, performance, and financial metrics to identify optimization opportunities, drive cost savings, and support strategic decision-making. Mentor and guide team members while championing scalable asset management best practices to enhance operational maturity and continuous improvement. Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! &nbsp; *Required: Bachelor’s degree in Business Administration, Supply Chain Management, Information Technology, Finance, or a related discipline; advanced degrees or relevant certifications are a plus. 5–7 years of progressive experience in strategic IT asset management within complex, global organizations, demonstrating mastery of best-in-class ITAM frameworks. Deep expertise in IT asset lifecycle management including hardware procurement, deployment, tracking, maintenance, retirement, and software license compliance. Proficient with leading ITAM tools and platforms (e.g., ServiceNow, Kandji, WorkspaceOne), with strong data analytics skills to optimize lifecycle, cost, and risk. Strong understanding of ITIL best practices (incident, change, configuration management). Extensive experience managing vendor relationships, contract negotiations, and supply chain logistics to ensure timely, cost-effective asset delivery. Solid financial acumen including budgeting, forecasting, cost-benefit analysis, and ROI measurement for IT asset programs. Proven ability to design and implement scalable, sustainable asset management processes aligned with organizational goals and regulatory compliance. Exceptional communication and collaboration skills across IT, procurement, finance, and operations teams. Detail-oriented, highly organized, and capable of managing multiple priorities in a fast-paced, dynamic environment. Desired: Proven track record leading enterprise-wide IT hardware asset management initiatives at scale (5,000+ employees). Certifications such as Certified Asset Management Professional (CAMP), Certified Supply Chain Professional (CSCP), ITIL v4 Foundation (or higher), Lean Six Sigma, CompTIA Project+, or similar. Expertise in engaging cross-functional stakeholders and influencing senior leadership to align asset management with broader business objectives. Experience driving digital transformation within ITAM functions, including tool implementations and process automation. Familiarity with regulatory compliance impacting IT asset and supply chain management. Multilingual skills (Spanish and/or Portuguese) are highly valued for supporting LATAM operations. &nbsp; Location Remote in Canada- Ontario, Alberta, BC. Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way.&nbsp; &nbsp; What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information&nbsp; Applications for this role are intended to be accepted until October 8, 2025 but may change based on business needs. &nbsp; &nbsp;Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Senior Technology Partner - HR Technology Security, Risk &amp; Compliance. About the job We are seeking a strategic, technically skilled Senior Technology Partner - HR Technology Security, Risk &amp; Compliance to lead security and compliance efforts across our global HR technology stack. While specializing in Workday, this role also governs the extended ecosystem including solutions like Cornerstone, Greenhouse, Eightfold, Workboard, Snowflake, Beeline, Viser, Qualtrics, and ServiceNow. The ideal candidate combines deep security expertise with a practical understanding of Agile delivery, risk and compliance frameworks, and the realities of managing complex, interconnected SaaS platforms. Responsibilities In this role, you’ll: Design and govern security across Workday and integrated HR platforms Perform threat modeling, secure integration reviews, and security assessments Lead cross-functional compliance activities for SOX, SOC2, GDPR Guide platform teams in agile, secure delivery and governance Partner with HR, Legal, Audit, and IT to ensure policy alignment Respond to and manage incidents, support audits, and ensure business continuity Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 7+ years in HR Tech or IT with deep Workday experience Cross platform experience w/Integration and Data Governance Expertise: Cornerstone, Greenhouse, Eightfold, etc. Strong understanding of compliance frameworks (SOX, SOC 2, GDPR) Agile delivery alignment experience Desired: Workday Pro, Agile certification, experience with Kainos and ServiceNow&nbsp; Core Competencies Security first, Agile aligned mindset&nbsp; Cross-functional team leadership and mentoring Excellent communicator and risk translator Business-enabling and solutions-oriented Location This role will be remote and based in Ontario.&nbsp; Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Senior Technology Partner - HR Technology Security, Risk &amp; Compliance. About the job We are seeking a strategic, technically skilled Senior Technology Partner - HR Technology Security, Risk &amp; Compliance to lead security and compliance efforts across our global HR technology stack. While specializing in Workday, this role also governs the extended ecosystem including solutions like Cornerstone, Greenhouse, Eightfold, Workboard, Snowflake, Beeline, Viser, Qualtrics, and ServiceNow. The ideal candidate combines deep security expertise with a practical understanding of Agile delivery, risk and compliance frameworks, and the realities of managing complex, interconnected SaaS platforms. Responsibilities In this role, you’ll: Design and govern security across Workday and integrated HR platforms Perform threat modeling, secure integration reviews, and security assessments Lead cross-functional compliance activities for SOX, SOC2, GDPR Guide platform teams in agile, secure delivery and governance Partner with HR, Legal, Audit, and IT to ensure policy alignment Respond to and manage incidents, support audits, and ensure business continuity Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 7+ years in HR Tech or IT with deep Workday experience Cross platform experience w/Integration and Data Governance Expertise: Cornerstone, Greenhouse, Eightfold, etc. Strong understanding of compliance frameworks (SOX, SOC 2, GDPR) Agile delivery alignment experience Desired: Workday Pro, Agile certification, experience with Kainos and ServiceNow&nbsp; Core Competencies Security first, Agile aligned mindset&nbsp; Cross-functional team leadership and mentoring Excellent communicator and risk translator Business-enabling and solutions-oriented Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C: Salary: $114,600.00 - $143,300.00. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Site Reliability Engineer on our Data Infrastructure Platform. About the job We are looking for a talented and experienced Site Reliability Engineer to join our Data Platform team. In this role, you will play a crucial part in designing, building, and optimizing our platform to support a wide range of data-driven initiatives. You will work closely with cross-functional teams to understand business requirements, architect scalable solutions, and implement data solutions and infrastructure for our Data Platform. The ideal candidate will have a passion for leveraging data to drive business impact, strong technical skills, and experience with modern data technologies. Responsibilities In this role, you’ll: Design, build, and maintain infrastructure and scalable frameworks to support data ingestion, processing, and analysis. Collaborate with stakeholders, analysts, and product teams to understand business requirements and translate them into technical solutions. Architect and implement data streaming solutions using modern data technologies such as Kafka, AWS MSK, Terraform, Hive, Hudi, Presto, Airflow, and cloud-based services like AWS EKS, Lakeformation, Glue and Athena.&nbsp; Design and implement frameworks and solutions for performance, reliability, and cost-efficiency. Ensure data quality, integrity, and security throughout the data lifecycle. Stay current with emerging technologies and best practices in big data technologies Mentor early in career engineers and contribute to a culture of continuous learning and improvement Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Bachelor's or Master's degree in Computer Science, Engineering, or a related field. 8+ years of experience in Site Reliability Engineering, DevOps, or Software Engineering roles with a focus on infrastructure or backend systems. Strong production experience, including operational management, scaling, partitioning strategies, and tuning for performance and reliability. Hands-on experience with Kubernetes (preferably EKS), including deploying and managing stateful services and operators in Kubernetes environments. Deep understanding of AWS cloud services, particularly those relevant to data infrastructure (e.g., EC2, EBS, S3, IAM, MSK, CloudWatch, VPC, ALB/NLB). Proficiency in infrastructure-as-code tools, such as Terraform or CloudFormation, for managing and automating infrastructure. Expertise in observability tools (e.g., Prometheus, Grafana, OpenTelemetry, Datadog) to monitor distributed systems and set up alerting for reliability and latency. Proficient in at least one programming language (e.g., Go, Python, Java, or similar) for building automation, tooling, and contributing to platform services. Experience designing and implementing incident response processes, SLOs/SLIs, runbooks, and participating in on-call rotations. Strong understanding of distributed systems principles, including consensus, durability, throughput, and availability tradeoffs. Proven track record of driving reliability improvements in high-scale, data-intensive systems and collaborating with platform and data engineering teams. Excellent problem-solving and analytical skills. Strong verbal &amp; written communication skills, with the ability to work effectively in a cross-functional team environment. Desired: Data technologies like Apache Kafka, AWS MSK, Flink, Clickhouse etc.&nbsp; Bias to action, ability to iterate and ship rapidly&nbsp; Passion to build data products, prior projects in this area Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : 152,500 - 190,600. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $161,500 - 201,800. Based in the San Francisco Bay area, California: $179,400 - $224,200. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until Sep 30th, 2025, but may change based on business needs.&nbsp;Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Site Reliability Engineer

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as our next Software Engineer on Twilio’s platform engineering observability team. About the job Twilio is undergoing a large-scale observability transformation—and you can help shape the foundation. Observability is a strategic pillar and a key enabler for faster incident response, deeper customer-centric insights, and more cost-effective platform operations. As a Software Engineer on the Platform Observability team, you’ll play a critical role in re-architecting how telemetry flows and is utilized through Twilio—making it structured, accessible, affordable, and actionable. Over the next 3 years, Twilio is rebuilding nearly every component of our observability platform, from data collection to real-time analytics. You will drive core initiatives that shift Twilio from fragmented tooling and wasteful data sprawl to a unified, OpenTelemetry-first observability stack built for scale. You’ll lead technically and strategically—designing platform components, influencing org-wide architectural decisions, mentoring engineers, and engaging directly with teams across Platform Engineering and R&amp;D Responsibilities In this role, you’ll: Lead the end-to-end architecture and delivery of key observability platform components, with a focus on reliability, scalability, and usability. Drive consistency and quality across all observability signals—logs, metrics, traces, and continuous profiling—building intuitive workflows for engineers. Serve as a technical advisor and mentor across the platform org, guiding design decisions and aligning cross-team efforts with long-term architectural goals. Go deep in one or more problem areas (e.g., high-cardinality telemetry, distributed tracing correlation, compute cost insights), while ensuring the platform scales horizontally. Collaborate with product teams, SREs, and developer experience groups to deeply understand telemetry needs and integrate observability into core engineering workflows. Design and build developer-friendly tooling and APIs to support incident response, performance analysis, and platform debugging at scale. Leverage (and optionally contribute to) open-source standards like OpenTelemetry to ensure interoperability and extensibility. Champion a pragmatic approach to observability—balancing performance, cost, and user value across diverse engineering teams. Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Proven expertise in building and scaling observability systems (e.g., logging platforms, metrics pipelines, tracing infrastructure, or profiling tools). Lead technical execution for major components of Twilio’s observability overhaul, including our shift to centralized S3-based data lakes, OpenTelemetry instrumentation, and ClickHouse-backed query engines.&nbsp; Deep proficiency in at least one modern programming language (e.g., Go, Python, Java). Familiarity with high-cardinality data challenges and telemetry correlation techniques. Experience designing high-scale telemetry systems (e.g., Prometheus, ClickHouse, OpenTelemetry, Kafka, or equivalent). Solid understanding of distributed systems and the challenges of observability in complex, microservice-based environments. Experience with AWS, Kubernetes, and infrastructure-as-code tools. Provide architectural guidance and thought leadership across teams, helping to establish clear telemetry standards, efficient usage patterns, and scalable platform abstractions. Ability to make forward-looking technical decisions and lead others through ambiguity and chan Desired: Familiarity with ClickHouse, Grafana Loki, Athena, or equivalent systems for log and metrics querying. Contributions to open-source observability tools or communities. Experience building cost visibility or FinOps tooling for cloud compute and telemetry pipelines. Location This role will be based in our Dublin, Ireland office. Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Software Engineer

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Software Engineer. About the job This position is needed to help out the Edge Services team. The team that is responsible for the ingestion of Twilio’s Web Console and API traffic, and its supporting services. As part of the Edge Platform organization, we provide building blocks for all Twilio customers and engineers alike, with high-availability and low-latency requirements, in order to effectively enable over billions of inbound requests every day. We take great pride in wearing customer’s shoes and making decisions inclusively. It is extremely important for us to build services with exceptionally high uptime, availability, and success rates.&nbsp; Responsibilities In this role, you’ll: Design, implement, and maintain scalable, high-availability cloud infrastructure for Twilio’s microservices. Operate and maintain highly available services handling billions of weekly requests. Manage Infrastructure as Code (IaC) using tools like Terraform, ensuring operational best practices. Build and optimize CI/CD pipelines to support continuous integration and deployment. Monitor, troubleshoot, and ensure uptime of services through on-call rotations and incident response. Collaborate with cross-functional teams in agile ceremonies to drive technical excellence. Continuously improve cloud-based services, focusing on reliability, performance, and scalability. Research and improve the design and implementation of Twilio’s API infrastructure regularly. Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 3+ years of experience in cloud or DevOps engineering, with proficiency in one or more programming languages, preferably Java or python. Demonstrated interest in architecting cloud-based solutions, leveraging AWS services such as CloudFront, Lambda, S3, etc. Strong experience or willingness to manage infrastructure as code using tools like Terraform. Familiarity with building and managing CI/CD pipelines (e.g., Buildkite), optimizing deployments, and maintaining high reliability through SLOs. Exposure to SLO tracking tools such as Datadog, and log management solutions like AWS CloudWatch, Athena, Grafana. Previous exposure to service-oriented architectures, microservices, or REST APIs is highly preferred. Hands-on experience with making changes in production systems for cloud-native database solutions and data pipelines. Ability to collaborate effectively within an agile, fast-paced team, understanding the full software development lifecycle. Strong decision-making skills, balancing between the pros and cons of various cloud technologies, with a focus on making practical, scalable choices. Desired: Experience in Security such as WAF management, threat assessment. Experience building self service platform tools to improve developer experience and improve launch speed for internal teams. Proficient in Terraform&nbsp; Location &nbsp;This role will be based in Dublin or remote in Ireland. Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Software Engineer (L2) About the job This position is needed to help Twilio develop and deliver new capabilities in the Twilio Console platform. You will be a member of a SCRUM team which designs, implements, owns and operates the Twilio Console. Additionally, you will have the opportunity to influence roadmap priorities, propose innovative solutions that will enable Twilio to achieve its goal of being the world’s most trusted customer engagement platform. Responsibilities In this role, you’ll: Design, develop, test and deploy new features using technologies such as React, Typescript, Playwright, Jest and Buildkite. Own your own code, respond to incidents and participate in on-call rotation and participate in RCAs for incidents. Meet Definition of Done for the software you build. Refactor and reduce technical debt. Write automated unit and integration tests in a continuous integration and delivery environment. Manage your work through the use of Github, Jira, and Twilio’s build/deploy systems. Collaborate with other team members, including Product leadership, influence, own, and work to improve the platform. Actively participate in design and code review, backlog refinements and other agile ceremonies and work with team members to meet team’s sprint commitments. Work independently or with your team to troubleshoot/determine resolution for issues in your team's domain. Be responsible for documentation of projects you work on. Rapidly acquire new technical skills and knowledge in a fast-paced, highly disruptive industry environment. Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Bachelor’s degree in Computer Science or related industry experience. 2+ years of hands-on development experience developing Frontend applications using modern javascript technologies, preferably React and Typescript. Hands-on experience of developing and implementing testing strategies using robust automated testing frameworks such as Playwright and Cypress. Experience with REST APIs or GraphQL. Knowledge of modern automated testing and CI/CD pipelines using Buildkite or Jenkins. Champion of good engineering habits: development and test techniques, security, automation. Experience in triaging and solving production issues. Positive attitude and aptitude to learn and execute quickly as part of a SCRUM team. Iterative development and deployment, Scrum and Agile methodologies. Communicate clearly and concisely, orally and in writing. Good team player and ability to communicate well in a remote work environment. Desired: Experience with AWS or other public cloud infrastructure platforms. Ability to build effective working relationships with all levels of the organization across different locations and time zones. Location This role will be remote, and based in Ireland. Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Software Engineer (Frontend)

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Software Engineer. About the job This position is needed to build, operate and maintain Twilio's internal Number Intelligence and Billing services that support Twilio's core offerings such as Messaging, Voice, Verify, and others. As a Software Engineer on the team, you will collaborate closely with product managers, architects, engineering managers, and fellow engineers to design and deliver new features for Messaging Routing products. Your work will focus on automating manual processes, developing operational tools, and implementing new capabilities that enhance both internal systems and customer-facing applications. Responsibilities In this role, you’ll: Design, develop, test and deploy features alongside a small, distributed collaborative team to build highly scalable and available services Collaborate other cross-functional teams, product managers, designers, and engineers to build compelling user experiences for developers and end users Ensure quality by writing unit, integration, and load tests, as well as conducting thorough code reviews. Work independently to troubleshoot/determine resolution for issues in your team's domain Build new features for both internal and customer-facing applications to ensure seamless integration and great customer experience Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! &nbsp; Required: 1+ years of professional software engineering experience (including internships) Solid Computer Science fundamentals, including data structures, algorithms, operating systems, and distributed systems Familiarity with software development lifecycle best practices, such as testing, code quality, and DevOps standards Proficiency in at least one programming language, web stack, and framework Strong communication skills in English, with the ability to clearly propose and discuss ideas, share implementation details, and collaborate effectively across teams and stakeholders — we work as one team, no one flies solo! Desired: Experience working with Java frameworks like Spring, Hibernate, Dropwizard. Experience working with or strong understanding of agile/scrum methodologies Experience with containerization and orchestration tools (e.g., Docker, Kubernetes) Experience documenting your solutions and proposals Location This role will be remote from Estonia or based in our Tallinn, Estonia office. Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Software Engineer (L1)

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Software Engineer (L2). About the job This position is needed to build the future of APIs and Developer Experiences on Twilio’s Edge. At Twilio’s Edge Proxy team, we manage a high-availability, low-latency proxy that processes Twilio’s inbound REST API traffic – over 12 billion API requests a week – with exceptionally high uptime, availability, and success rates.&nbsp; We are looking for a Software Engineer to help create a system that will enable teams to build developer friendly, scalable, and resilient APIs without friction. Responsibilities In this role, you’ll: Design, build, and maintain massively scalable, highly reliable and resilient Java services in a fast growing and engineering focused company Design and build scalable and segregated infrastructure deployment systems using Terraform, AWS, and Docker Contribute towards incident troubleshooting, remediation, and prevention efforts of high scale, mission critical software systems. Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 3-5 years experience in software engineering, working on distributed systems at scale Prior experience with RESTful API design and development Prior experience supporting production applications using observability metrics and tools (such as DataDog) Prior experience developing in a CI/CD environment using tools such as Build Kite, Jenkins, Travis CI, or others Strong understanding of network protocols such HTTP and WebSockets Experience with Cloud Technologies, especially AWS Strong verbal and written communication skills Desired: Experience building and troubleshooting Java based applications Knowledge of Terraform, or other infrastructure as code framework Experience using Docker containers in production environments with Kubernetes Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : 114,600 - 143,300. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $121,400 - $151,700. Based in the San Francisco Bay area, California: $134,800 - $168,500. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until September 30, 2025 but may change based on business needs.&nbsp; &nbsp;Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Software Engineer (L2)

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Software Engineer (L2). About the job This position is needed to build the future of APIs and Developer Experiences on Twilio’s Edge. At Twilio’s Edge Proxy team, we manage a high-availability, low-latency proxy that processes Twilio’s inbound REST API traffic – over 12 billion API requests a week – with exceptionally high uptime, availability, and success rates.&nbsp; We are looking for a Software Engineer to help create a system that will enable teams to build developer friendly, scalable, and resilient APIs without friction. Responsibilities In this role, you’ll: Design, build, and maintain massively scalable, highly reliable and resilient Java services in a fast growing and engineering focused company Design and build scalable and segregated infrastructure deployment systems using Terraform, AWS, and Docker Contribute towards incident troubleshooting, remediation, and prevention efforts of high scale, mission critical software systems. Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 3-5 years experience in software engineering, working on distributed systems at scale Prior experience with RESTful API design and development Prior experience supporting production applications using observability metrics and tools (such as DataDog) Prior experience developing in a CI/CD environment using tools such as Build Kite, Jenkins, Travis CI, or others Strong understanding of network protocols such HTTP and WebSockets Experience with Cloud Technologies, especially AWS Strong verbal and written communication skills Desired: Experience building and troubleshooting Java based applications Knowledge of Terraform, or other infrastructure as code framework Experience using Docker containers in production environments with Kubernetes Location This role will be remote in Canada. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation The estimated pay ranges for this role are as follows: Based in British Columbia, Alberta, or Ontario: $107,300 - $134,100&nbsp;&nbsp; This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until September 30, 2025 but may change based on business needs.&nbsp; &nbsp;Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Software Engineer (L2). About the job This position is needed to take Twilio's Identity and Access Management Platform to the next level. You will be part of an experienced team building and complex, high-scale, highly-available distributed systems that all Twilio products build on top of. Our team has end-to-end ownership of services that process billions of requests per day. Responsibilities In this role, you’ll: Build APIs, storage systems, cache layers and workflows to support complex business logic. Collaborate with other Engineers, Product Owners and Designers. Participate in agile development with rapid, iterative, frequently deployed applications. Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 2+ years of experience building resilient, high-throughput services and distributed systems. Comfortable with asynchronous communications and multi-threading concepts and languages. Experience with data storage technologies like MySQL, DynamoDB, Kafka, Redis, Memcached. Very strong understanding of REST APIs. Experience troubleshooting complex production issues. Bachelor's degree in a computer science related field is a minimum requirement. Strong experience with the Java platform. Desired: Experience with DevOps. Experience with IAM protocols such as OAuth 2.0, OpenID Connect, SCIM. Location This role will be remote, and based in Estonia. Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Software Engineer L2, Identity and Access Management

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Software Engineer within Commerce Platform - Tax Platform Team About the job This position is part of Twilio’s Commerce Platform - Tax Platform Team, responsible for building and operating core services that enable tax, billing, and product discovery at scale. The successful candidate will help design, develop, and maintain innovative software, ensuring high availability and compliance with coding standards. You will work with Java, AWS solutions, Kafka / SQS and REST APIs among other technologies to build future-proof, distributed financial systems, supporting all Twilio customers regardless of size or billing complexity, while continuously improving our platform and user experience. Responsibilities In this role, you’ll: Improve your knowledge of highly available and scalable distributed systems and use this knowledge to build new features into our platform. Design, implement, and operate both new features on our current services as well as new services that will be built from scratch. Leverage your excellent communication and written skills to articulate the "why" of the solution you are proposing, and have a good understanding of your team’s priorities and the customer impact. Troubleshoot and fix operational issues and have the opportunity to improve the troubleshooting procedures and tools. Execute full software development life cycle (SDLC). Develop flowcharts and documentation to identify solutions. Write well-designed, testable code. Document and maintain software functionality. Troubleshoot, debug and upgrade existing systems. Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: As a Commerce Platform engineer, you will design and build core platform services, REST APIs and take part in transitioning our platform to next generation architecture. We run on AWS cloud infrastructure and use AWS cloud data store, EKS, Glue, Kafka, Aurora RDS, etc.&nbsp; 2+&nbsp; years of work experience building highly scalable products. 2+ years of programming experience in Java/Spring Boot with clean code practices. Expert knowledge in Object-Oriented Programming with a successful track record. Experience contributing to architecture and design (architecture, design patterns, reliability and scaling) of new and current systems. Experience working with stakeholders at all levels - be able to dive into the nuts-and-bolts of how things work as needed.&nbsp; Experience in data modeling and database management, for example: RDS, Aurora, etc. Collaborating with internal/external teams/engineers and fostering an inclusive environment, where all points of view are welcomed and encouraged. Own and lead multiple domains of the platform (microservices, REST APIs, infrastructure) from inception to deployment and maintenance, while making best in class technical decisions that impact the success of the company. Familiarity in Cloud Solutions, AWS, Kubernetes/EKS, CI/CD pipelines, Testing &amp; Automation.&nbsp; Self drive - you take complete ownership of your tasks and champion efforts to get your tasks to completion. Clear written and spoken communication skills. Degree in Computer Science or a related field, or equivalent work experience. Desired: Experience with on-call support for mission-critical data systems. Familiarity with data warehousing concepts and tools. Good debugging skills on production systems. Proficient in Linux and containerization with Kubernetes. Nice to have skills: gRPC, Python, Typescript, React, Apache Kafka / SQS. Location This role will be based remote from Ireland.&nbsp; Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Software Engineer L2 (Java)

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Software Engineer (L3) About the job This position is needed to help Twilio develop and deliver new capabilities in the Twilio Console platform. You will be a member of a SCRUM team which designs, implements, owns and operates the Twilio Console Runtime which powers the Twilio Console Web application. Additionally, you will have the opportunity to influence roadmap priorities, propose innovative solutions that will enable Twilio to achieve its goal of being the world’s most trusted customer engagement platform. Responsibilities In this role, you’ll: Design, develop, test and deploy new features using technologies such as GraphQL, NodeJS, React, Typescript, Playwright, ViTest and Buildkite. Own your code, respond to incidents and participate in on-call rotation and participate in RCAs for incidents. Meet Definition of Done for the software you build. Refactor and reduce technical debt. Write automated unit and integration tests in a continuous integration and delivery environment. Manage your work through the use of Github, Jira, and Twilio’s build/deploy systems. Collaborate with other team members, including Product leadership, influence, own, and work to improve the platform. Actively participate in design and code review, backlog refinements and other agile ceremonies and work with team members to meet team’s sprint commitments. Work independently or with your team to troubleshoot/determine resolution for issues in your team's domain. Be responsible for documentation of projects you work on. Rapidly acquire new technical skills and knowledge in a fast-paced, highly disruptive industry environment. Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Bachelor’s degree in Computer Science or related industry experience. 4+ years of hands-on development experience developing and operating Web applications using modern JavaScript technologies, preferably React, TypeScript, and Node. 4+ years of hands-on experience with Java-based backend development, including scalable and high-performing backend systems or Backend-For-Frontends. Strong experience building and troubleshooting Java applications using frameworks like Spring or Spring Boot. Experience with REST APIs and GraphQL. Familiarity with version control systems such as Git. Knowledge of modern automated testing and CI/CD pipelines using Buildkite or Jenkins. Champion of good engineering habits: development and test techniques, security, automation. Experience in triaging and solving production issues. Positive attitude and aptitude to learn and execute quickly as part of a SCRUM team. Iterative development and deployment, Scrum and Agile methodologies. Communicate clearly and concisely, orally and in writing. Good team player and ability to communicate well in a remote work environment. Desired: Experience with AWS or other public cloud infrastructure platforms. Experience using Docker containers in production environments with Kubernetes Hands-on experience of developing and implementing testing strategies using robust automated testing frameworks such as Playwright and Cypress. Ability to build effective working relationships with all levels of the organization across different locations and time zones. Location This role will be remote, and based in Ontario, BC, or Alberta Canada. Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. The estimated pay ranges for this role are as follows: Based in British Columbia. : $129,800 - $162,300 The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.&nbsp;Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Software Engineer (L3)

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Solution Acceleration Architect! About the job This position is needed to support the GTM Solutions Sales team. As Solution Acceleration Architect at Twilio, you will be responsible for accelerating adoption of new solutions and platform capabilities in incubation with our Top Global customers. More specifically, you will be responsible for running build workshops with B2B customers across Twilio’s Global Sales base and building early adoption playbooks, supporting customers in accelerating the time to value from a custom demo, to POC, and eventually to initial deployment/MVP in production environment. Along the way, you will collaborate closely with Enterprise Architects, Demo Platform Engineering, Professional Services, and SI Partner teams to define the adoption blueprint ahead of launching and graduating the new solutions and platform capabilities.&nbsp; You will work alongside the rest of the GTM Solutions sales team, but lead the forward-deployed “build with” programs for Global Direct accounts (Global Strategic and New Business) in presales stages, including but not limited to activation events, build hackathons, and workshops that are specifically targeted at driving builder activation, adoption, and value realization of our new solutions and capabilities through the builders within the Direct accounts.&nbsp; Responsibilities In this role, you’ll: Drive B2B builder activation events and hackathons at flagship or target Direct accounts to accelerate adoption of new solutions (Strat, NB) Define and refine the adoption blueprint by partnering closely with Enterprise Architects, Demo Platform Engineering, Professional Services, and SI Partner on demos, repos, starter apps, sample code, and companion technical guides that capture the mindshare of the builders within target accounts and the broader B2B builder community specifically in target industries and regions&nbsp; Drive adoption of the next best solution and platform capabilities for the customers Evangelize Twilio within the B2B builder communities of the target accounts by driving building of net new POCs and demos that bring to life architectures discussed at the C-suite, line of business levels in the sales cycles Accelerate customer adoption in paid pilots for new platform capabilities and/or POCs for new solutions at launch&nbsp; Utilize your software engineering expertise to ensure customers’ builder teams develop full understanding of and familiarity with the whole platform capabilities of the solutions being pitched or sold Work closely with the Demo Platform Engineering and Enterprise Architect teams to ensure C-suite positioning and the higher level reference architectures are properly activated within the builder communities of the target accounts Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 3+ years of experience in software development, with a strong understanding of RESTful APIs, web frameworks&nbsp; Demonstrated experience running end-to-end technical program management, working closely with GTM Proven track record of building custom demos, workshops, and other content to launch new products or solutions&nbsp; Strong communication skills and executive presence, whether it’s in board rooms with c-level stakeholders, customer meetings, or internal meetings with cross-functional stakeholders Ability to have strong opinions loosely held, and willingness to lean into ambiguity and proof of thriving in such environment previously Strong understanding of Twilio’s products and services, as well as the broader market dynamics of SaaS, specifically in cloud computing, Gen AI, CRM, CDP, and/or CPaaS Ability to influence cross-functional stakeholders and work collaboratively Creative thinking and problem solving skills, with a track record of thinking outside the box and delivering on “wow”&nbsp; Prior technical presales and/or solution engineering experience strongly preferred Desired: Master's degree is a plus but not required Location This role will be remote and based in the USA.&nbsp; Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.&nbsp; What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Minnesota or Vermont : $138,700.00 - $173,400.00 Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $146,800.00 - $183,600.00 Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $163,100.00 - $203,900.00 This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.&nbsp; Applications for this role are intended to be accepted until September 26, 2025, but may change based on business needs.&nbsp;Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Solution Acceleration Architect

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Solutions Architect on our Twilio.org team! About the job This position will enable our healthcare, non-profit, public sector and NGO customers to build the future of communications. The Solution Architect is a critical part of the sales team focused on our Twilio.org segment. Twilio’s Solutions Architects are responsible for delivering the Technical Win and best Product Fit to our customers. They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio’s solutions. Solution Architects should be comfortable engaging with decision makers, demonstrating product capabilities, and creating solution designs based on customer needs and requirements.&nbsp; As a Solutions Architect you will be a recognized pre-sales expert and technical influencer by sales leaders. You will run even the most complex opportunities independently. &nbsp;Effectively communicating across departments and functions while owning the strategic vision for their organization across multiple calendar years. This is the go-to technical person for the sales team who mentors and uplifts their peers. You will work independently but actively prevent yourself from becoming a single point of failure within the team. &nbsp;You will have the opportunity to grow your peers and partners within other departments bringing customer insights to other Twilions. &nbsp;Responsibilities In this role, you’ll: Partner with Account Executives and Partner Account Managers to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions. Work closely with our partners to establish a recurring technical presence of Twilio within their ecosystem via office hours with key stakeholders, enablement sessions, providing technical documentation and thought leadership Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs. Establish yourself as a trusted advisor to our customers’ senior leadership teams, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges. Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders Proactively identity team or organizational needs, documenting them in depth and evaluating the criticality of the need and then proposes strategies to implement the solutions Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations Mentor less experienced Solutions Engineers and often act as a facilitator or team leader Able to be a presenter at Twilio-sponsored, industry and internal events Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 12+ years pre-sales experience selling complex, technical products or 12+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting Excellent communicator and presenter who is able to gain audience confidence and effectively communicate the ROI of products across various use cases to customers Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution Previous experience with customer engagement and supporting products and technologies along with communicating the ROI of products across various use cases to customers. Demonstrates exceptional technical proficiency and thought leadership, actively contributing to shaping the team's strategy. Superior written and verbal communication skills, with the ability to effectively communicate strategic vision, inspire and influence others internally and externally at all organizational levels. Customer focused problem solver, adept at striking the balance between crafting innovative technical solutions and prioritizing the customer's best interests. Previous software development experience or working knowledge in one or more of the following areas: Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture. Previous experience in Telecom, SIP, Contact Center, or Security Experience with sales methodologies Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience Previous experience working with partners (i.e. channel, System Integrator, ISV, etc.) 12+ years pre-sales experience selling complex, technical products or 12+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting Excellent communicator and presenter who is able to gain audience confidence and effectively communicate the ROI of products across various use cases to customers Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution Previous experience with customer engagement and supporting products and technologies along with communicating the ROI of products across various use cases to customers. Demonstrates exceptional technical proficiency and thought leadership, actively contributing to shaping the team's strategy. Superior written and verbal communication skills, with the ability to effectively communicate strategic vision, inspire and influence others internally and externally at all organizational levels. Customer focused problem solver, adept at striking the balance between crafting innovative technical solutions and prioritizing the customer's best interests. Previous software development experience or working knowledge in one or more of the following areas: Backend (Java, C#, Node.js, Python, PHP) Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular) Experience building with REST APIs Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture. Previous experience in Telecom, SIP, Contact Center, or Security Experience with sales methodologies Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience Previous experience working with partners (i.e. channel, System Integrator, ISV, etc.) Desired: Experience managing strategic accounts and evangelizing new use cases and technology in the public sector vertical and within partner organizations Experience in Social Impact, Healthcare, Public Sector verticals desired Demonstrated personal interest in the social impact sector Location This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.&nbsp; What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Minnesota or Vermont : $160,500 - $200,600. Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $169,400 - $211,700. Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $178,300 - $222,800. This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. This role is eligible to earn commissions.&nbsp; The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.&nbsp; Applications for this role are intended to be accepted until September 25th, 2025, but may change based on business needs.&nbsp; &nbsp;Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Solutions Architect

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as our next Senior Analyst - Deal Desk About the Job Twilio is looking for a curious, action-oriented Senior Analyst for the APJ Deal Desk Team who lives the Twilio Magic to support our APJ Go-To-Market motion. This is an exciting role for the individual to gain and expand their broad spectrum of cross functional interactions and lead non-standard commercial agreements or Order Forms (OF) from end-to-end. This role will work to enforce and define the process shaping the APJ selling motion, appropriately structuring deals to be a ‘Win-Win’ for both the customers and Twilio!&nbsp; You will be passionate, dedicated and have the ability to understand complex problems while providing explanations and solutions which are sound and clearly communicated.&nbsp;&nbsp; Responsibilities: Collaborate with and establish solid trusted working relationships with team members, Product Management, Commercial Legal, Billing Operations, Order Management, and Finance with the ability to identify policy, process and tooling automation requirements. Proficient in financial modelling &amp; spreadsheets for in-depth data analysis to support deal structuring &amp; pricing decisions for our most strategic customers. Act as a trusted advisor during the sales cycle by managing complex contracts and sharing subject matter expertise on our standard terms of service, pricing, and commercial terms in order to coach our sales teams towards offers with acceptable terms to both Twilio and our customer. Enforce the corporate approval framework and associated policies. Collaborate with sales and manage escalations for policy exceptions and/or bespoke terms for strategic customers. Provide end-to-end quote to signature support for AEs, including: CPQ quote building, pricing and order form approvals assistance, OF creation, Docusign execution and opportunity closure.&nbsp;&nbsp; Help drive automation and process improvements that drive team efficiencies and elevate the work load of the deal desk team. Qualifications&nbsp; Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: A Bachelor’s or Associate’s Degree plus minimum 3 years experience in Deal Management, Sales Operations, Sales, Finance, or Business Operations preferably in contracting, procurement, or billing operations. If no degree, a minimum of 5 years relevant experience is required. This role with deal with Singapore and Japan regions, therefore Japanese language skill is a must have.&nbsp; Demonstrated ability to manage a large number of custom contract requests using pre-approved language and/or drafting new language.&nbsp; A willingness to work closely with AEs throughout their sales cycle, provide exceptional customer service, and enable the best sale possible for Twilio. A diligent, detail oriented skill set, able to work in a fast-paced environment and juggle multiple responsibilities at one time, while remaining extremely organized. Excellent verbal and writing skills and the ability to comprehend complex written concepts High integrity character that aligns with the Twilio Magic Desired: Comprehensive experience in Salesforce, Docusign, CPQ, Conga CLM, MS-Office and / or G-Suite&nbsp; Location: This role will be a Remote position based in Singapore. &nbsp;[Approximately 5% travel is anticipated.] What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Sr Deal Desk Analyst

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Sr. Director of Marketing Strategy, Analytics, and Engineering. About the job This position is needed to lead and elevate Twilio’s global marketing strategy, turning data into actionable insight that drives growth and customer engagement. We’re looking for a strategic thinker and data storyteller to shape marketing decisions, inspire teams, and deliver real-world results. You’ll build and lead a team that transforms millions of data points into clear direction for campaigns, and drives revenue growth and retention. Responsibilities In this role, you’ll: Create a forward looking point of view on the future of marketing and how we’ll drive success.&nbsp; Define and drive global marketing strategies through actionable data and deep customer insight. Build, mentor, and scale the marketing strategy, analytics and data activation teams, fostering a culture of experimentation and measurable impact. Lead annual/quarterly planning, forecasting, and OKR setting to guide execution across all marketing functions. Partner across Marketing, Finance, and the GTM org to align go-to-market and growth strategies. Own and Drive Marketing spend efficiencies, ROI analysis, optimization initiatives, and development of executive-ready dashboards. Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Bachelor’s degree in Marketing, Business, Analytics, or a related field. 10+ years in marketing strategy, data analytics, or related functions, with 5+ years of people leadership. Expertise with analytics and BI tools (e.g., Tableau, Salesforce). Strong communication, leadership, and cross-functional collaboration skills. Desired: Advanced degree (MBA or similar) strongly preferred. Experience in SaaS, tech, or high-growth environments preferred. Certification in marketing analytics or data science is a plus. Passion for innovation, storytelling, and customer-centric thinking Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. &nbsp; Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $223,300 - $279,200. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $236,500 - $295,600. Based in the San Francisco Bay area, California: $262,700 - $328,400. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until September 30, 2025, but may change based on business needs.&nbsp;Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Sr. Director of Marketing Strategy, Analytics, and Engineering

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to&nbsp;hundreds of thousands of businesses&nbsp;and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Sr. Manager, Sales - Public Sector on the Twilio.org team! About the job As a Senior Manager, Public Sector, NAMER within our Twilio.org team, you will lead a sales team focused on growing our public sector business throughout North America. Our Public Sector customers&nbsp; utilize Twilio’s messaging, voice, contact center, AI and email services to improve citizen engagement, improve healthcare outcomes, and reduce time to access important services for those in need.&nbsp; You will play a vital role in expanding Twilio.org’s public sector customer base by utilizing your strategic thinking to lead overall customer acquisition and growth strategy through our public sector field team. Your coaching and mentoring skills will create an environment that helps your team thrive and achieve quotas and growth for both revenue and social impact goals. Your ability to lead teams, utilize partnerships to grow and deliver business, and collaborate across teams will be essential to achieving goals and contributing to the organization’s mission. This role is highly cross functional, and your success will depend on building deep partnerships across product management, marketing, partner alliances, finance, support, and operations. The Twilio.org sales team plays an integral role in Twilio's continued social impact mission and growth. We have built a large customer base of social impact customers globally. As our Senior Manager, Public Sector, NAMER, you will be responsible for leading a sales team focused, driving revenue, gross profit, retention, and also cross sell Twilio’s new products to existing customers. Your team’s goal is for Twilio to be a trusted advisor to help solve challenges our impact lead customers have through the use of innovative Twilio solutions. You must be passionate about customers and making a difference in the world through support of their needs. Responsibilities In this role, you’ll: Manage and expand our most important public sector customer accounts including federal, state and local and key agencies supporting the public.&nbsp; Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results. Partner closely with other Twilio teams and alliance partners to identify new revenue opportunities within your account portfolio. Grow pipeline in collaboration with Marketing and Demand Gen Teams as well as individual prospecting in the assigned territory/vertical.&nbsp;&nbsp; Serve on a cross-functional account team with representatives from partner alliances, product, operations, marketing, support, and social and environmental impact team members.&nbsp; Run a disciplined forecast, consistently achieve goals, and present guidance to executive management. Run highly consultative sales cycles with our customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization. Support both new business and strategic accounts resulting in revenue growth, new opportunity creation, and customer satisfaction. Provide support for Social Impact activities through engaging with regional Twilio teams in partnership with key Twilio.org customers and partners Qualifications&nbsp; Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 7-10+ years of combined experience in strategic solution selling, sales leadership, managing or leading quantitative, highly analytical products and solutions for customers and teams.&nbsp; 4+ years in public sector roles focused on engaging organizations to utilize technology to increase their scale and public engagement Ability to provide consultative engagement and influence decisions in complex, and high level, customer meetings Comfortable working with highly technical leaders, while influencing their understanding and building supportive partnerships. Analytical account development strategy based on using data to find opportunities and prove value. Demonstrated track record of managing team business forecasts and financial models.&nbsp; Entrepreneurial mindset with appetite to define processes and build programs. Record of delivering revenue and gross profit results, especially for nonprofits and social enterprise customers. Excellent verbal and written communication skills. Bachelor’s Degree or equivalent years of experience.&nbsp; Desired: Deep experience working with telecom companies, including SMS aggregators, carriers, or global communications platforms. Domain expertise within the public sector related to technology trends, contracting, and partnerships.&nbsp; Software, SaaS, CPaas or PaaS selling experience Location This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA. Travel&nbsp; We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.&nbsp; What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Minnesota or Vermont : $155,600 - $194,400. Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $164,200 - $205,200. Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $172,800 - $216,000. This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. This role is eligible to earn commissions.&nbsp; The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.&nbsp; Applications for this role are intended to be accepted until September 26th, 2025, but may change based on business needs.&nbsp; &nbsp;Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Software Engineer

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