Senior Systems Support Engineer

"Due to the nature of our business, Thoughtworks Vietnam is currently shortlisting applicants who have an immediate right to work in Vietnam (i.e., Vietnam Citizen)" As a senior Systems Support Engineer you will play a critical role in ensuring the operational efficiency, stability and availability of complex application systems.

You will contribute significantly to operational success, refine your expertise in incident management and DevOps and leave a lasting impact on the delivery of inventive solutions to our clients. Job responsibilities You will use your skills in incident management processes and tools, application monitoring metrics and tooling to generate reports and take corrective actions.

You will understand complex application systems and find your way through them to debug a business impacting issue. You will follow standards and best practices to bring operational efficiencies, stability and availability of the system. You will use continuous delivery practices to evolve, support and deliver high-quality software, as well as value to end customers, as early as possible while working in a collaborative, value-driven teams to build innovative customer experiences for our clients.

You will leverage your knowledge regarding the different logging techniques (various levels) and use them for alerting, monitoring and identifying the root cause of incidents. You will efficiently use DevOps tools and practices to deploy and run software. You will act as a mentor for less experienced peers through both your technical knowledge and leadership skills.

You will apply the latest technology thinking from our Technology Radar to solve client problems. Job qualifications Technical Skills Modern Application Development: You are proficient in object-oriented programming, with strong experience in Java/Spring Boot or Kotlin and related Java ecosystem frameworks. Additionally, you are familiar with popular authentication protocols like Oauth2, OpenID Connect, or Azure SSO.

Database Management: You have experience working with relational databases such as PostgreSQL/MySQL. Cloud Platforms: You have an understanding of AWS services (including EC2, ECS, CloudWatch, RDS, and S3, etc) as multiple core systems are hosted on AWS. CI/CD & Scripting: Proven experience utilizing scripting languages like Shell script or Python to automate manual deployment and build processes.

Familiarity with Jenkins or comparable Continuous Integration (CI) tools is also required. Debugging & Architecture: You must possess strong debugging and triaging skills to troubleshoot code in both monolithic and N-tier desktop/service architectures. Observability Tools: You have familiarity with monitoring tools such as Newrelic/Sumologic or AWS CloudWatch (at least one of them) to manage logs and alerts.

Proficiency with AWS CloudFormation or Terraform. An AWS certification is highly desirable (Nice to have). Demonstrated ability to enhance productivity by utilizing AI-powered coding assistance tools (Nice to have). Professional Skills You enjoy influencing others and always advocate for technical excellence while being open to change, when needed.

You have good communication and articulation skills. You have a presence in the external tech community and willingly share your expertise with others via speaking engagements, contributions to open source, blogs and more. You are resilient in ambiguous situations and can approach challenges from multiple perspectives.

You advocate for and implement cloud best practices in the areas of resource optimization, monitoring and alerting. You advocate for security best practices and implementation of the same. You can guide and mentor junior-level consultants. You are willing to be part of a rotation- and need-based 24x7 available team. Other things to know Learning & Development There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you.

But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

Responsible Use of AI in Recruitment At Thoughtworks, we use AI tools to support our recruitment team with administrative tasks such as drafting communications, scheduling interviews and writing job descriptions. Crucially, our AI tools do not screen, assess, rank or make hiring decisions. Every application is reviewed by our team and all selection decisions are made exclusively by our interviewers and hiring managers.

We are committed to fairness and responsible AI. We actively manage our AI systems by testing, monitoring for biased outcomes and implementing mitigation measures. We hold our third-party vendors to these same high standards through a rigorous governance process. For additional information, please see our full Thoughtworks AI Policy for Recruitment.

About Thoughtworks Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator.

Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary. #LI-Onsite See here our AI policy.

Thoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. For 28+ years, our clients have trusted our autonomous teams to build solutions that look past the obvious.

Here, computer science grads come together with seasoned technologists, self-taught developers, midlife career changers and more to learn from and challenge each other. Career journeys flourish with the strength of our cultivation culture, which has won numerous...