About Trevor:
The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. Trevor offers 24/7 crisis services, connecting highly trained counselors with LGBTQ+ young people whenever they need support. To drive prevention efforts, The Trevor Project also operates robust research, advocacy, education, and peer support programs. We’ve been saving lives every day for over 25 years.
Every day, and in every role, our staff contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people by embodying our values:
Heart–We care deeply and commit to do what matters
Integrity–We build trust through our words and actions
Community-Together, we are an unstoppable force for good
Belonging-We serve as allies to the mission, and to each other
Progress-We continually move onward and upward
Applicants and staff must be authorized to work for any employer in the United States. The Trevor Project will not sponsor an employment visa for this position.
Role: Senior Manager of Crisis Operations
Location: This role will be remote in the continental United States, Alaska, or Hawaii
Reports to: Director, Crisis Intervention
Classification: Exempt Full Time
Union Role? No
Salary Range: $90,000 - $120,000
Summary:
Senior Manager of Crisis Operations has direct oversight and responsibility for Classic program operations support TrevorText, TrevorChat, and TrevorLifeline (our life-affirming crisis services programs for LGBTQ+ youth). You will oversee Crisis Operations Managers as they lead operational teams to ensure our counselors are providing the highest quality life-affirming support to our text, chat and phone users. You will manage program performance across core service KPIs, and drive impact to those KPIs by providing coaching, feedback, and development to Operations Managers to drive impact in their teams. Our crisis services operate 24/7 and Operations Managers may be expected to flex toward a non-traditional schedule that could include late nights, early mornings, and/or weekends, as needed.
