Senior Product Manager

About Tekion: Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners.

Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever.

Tekion employs close to 3,000 people across North America, Asia and Europe. Job Description We are seeking a Senior Product Manager to join the Tekion Service Product Team inPleasanton. In this role, you will drive the application of AI/ML across the entire value chain ofthe Service Department – from Scheduling to Invoicing – for dealership users who repairvehicles.

You will own high-visibility, critical capabilities that reduce manual steps and reviewtime, empowering BDC Agents, Technicians, and Service Advisors to focus on their coreexpertise. You will work closely with ML/AI Engineers, Design, Data, GTM, and Customer Success teamsto define strategy, drive execution, and deliver measurable business impact.

This role is ideal foran AI-first product leader who thrives in complex technical domains, brings strong customerempathy, and can translate cutting-edge AI/ML capabilities into practical dealer workflows in afast-paced SaaS environment. Our team, known internally as the JiraHunters, values precision,attention to detail, and a relentless focus on solving complex problems.

You will also extend thebenefits of Service innovations to external vendor tools via Automotive Partner Cloud (APC).

Key Responsibilities

Own Product Strategy & Outcomes• Own the end-to-end product lifecycle for AI/ML-powered Service capabilities acrossScheduling, Repair Order Management, Parts Operations, Technician Workflows, and Invoicing• Define and evolve the product strategy and roadmap for Service workflows, aligned withcompany goals, dealer needs, and AI/ML innovationDrive AI/ML Product Innovation• Partner with ML/AI Engineers to identify, prioritize, and productize AI/ML use cases thatdeliver tangible value across the Service value chain• Translate technical AI/ML capabilities into intuitive, workflow-embedded features for BDCAgents, Service Advisors, Technicians, and Parts CounterpersonsDrive Business Impact• Drive adoption, efficiency gains, and customer satisfaction for Service AI/ML products, withclear accountability for usage, time savings, and workflow improvements• Partner with GTM and Customer Success teams to ensure features translate into measurabledealer value and operational excellenceExtend Value via APC Integration• Drive integration and value extension to external vendor tools through Automotive PartnerCloud (APC), enabling seamless ecosystem connectivity• Collaborate with Partner Engineering teams to ensure Service innovations benefit the broaderautomotive ecosystemCustomer-Centric Product Development• Act as the voice of the customer, deeply understanding dealership service workflows,technician pain points, scheduling challenges, and parts operations• Continuously gather and synthesize customer feedback, usage data, and field insights toinform product decisions and AI/ML model refinementData-Driven Decision Making• Define success metrics and KPIs for AI/ML product areas, including accuracy, adoption, timesavings, and workflow efficiency• Use data to prioritize investments, evaluate model performance, and guide post-launchiterationCross-Functional Leadership• Lead complex AI/ML initiatives across Engineering (ML/AI Engineers), Design, Data Science,Marketing, Customer Success, and Partner Engineering• Align stakeholders across product verticals to ensure roadmap coherence, platformconsistency, and responsible AI deploymentPlatform & Scale Thinking• Design AI/ML solutions that scale across dealership sizes, service volumes, and regionalrequirements• Balance innovation with reliability, ensuring solutions are explainable, configurable, andsustainableExecution with Velocity• Enable teams to move fast without breaking things – clarifying priorities, managingdependencies, and making informed trade-offs to hit both short-term goals and long-termAI/ML bets Requirements • 7+ years of Product Management experience owning customer-facing SaaS products• 2+ years of hands-on AI/ML product management experience (building ML-poweredfeatures, working with data scientists/ML engineers, understanding model lifecycle)• Strong system design and product architecture skills – ability to design scalable, extensibletechnical solutions• Experience leading distributed onshore and offshore teams• AI-first thought process and mindset – comfort with ambiguity, rapid learning, andtranslating technical AI/ML concepts into product value• Strong business acumen with ability to operate in complex, multi-stakeholder environments• Proven track record of driving product adoption and measurable business impact• Excellent written and verbal communication• Experience partnering closely with ML/AI Engineers, Design, Data Science, and GTM teams• Strong prioritization skills and ability to align stakeholders across functions• Hands-on product leader with strong judgment and bias for action• End-to-end ownership of the product lifecycle, including post-launch iteration and modelperformance monitoring Preferred Skills • Experience in the automotive service/aftermarket industry or with dealer/OEM serviceworkflows• Understanding of automotive repair operations, diagnostic workflows, scheduling systems, orparts catalog systems• Experience with LLMs, NLP, or recommendation systems• Familiarity with responsible AI principles and model explainability• Background in operations research, process optimization, or workflow automation• Experience with platform integrations and API-driven ecosystems (Open AI and/or MCPexperience a plus Sponsorship Please note that visa sponsorship is not available for this position.    Perks and Benefits Competitive compensation and generous stock options   100% employer-paid top-of-the-line medical, dental and vision coverage   Great benefits including unlimited PTO, parental leave and free snacks and beverages   The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies   Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper   Work on the latest and coolest technologies – everything is home-grown and built ground-up   A dynamic work environment with a strong sense of community and collaboration   The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy   Exciting opportunities for career growth and development   Current Tekion Employees – Please apply via Greenhouse Internal Job BoardThe salary range describes the minimum to maximum base salary range for this position across applicable US locations.

The actual compensation offered may vary from the posted hiring range based on geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.  In addition to the compensation listed, this position may be eligible for equity compensation, and/or a bonus or commission whereby total compensation may exceed base salary depending on individual or company performance.

Your recruiter can share more about the specific salary range during the hiring process. Base Salary Range$154,500—$209,000 USD  Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.  For more information on our privacy practices, please refer to our Applicant Privacy Notice here.

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At Tekion, we are on a mission to build the world's best applications. We aim to deliver solutions that are delightful to use, yet powerful enough to efficiently run global businesses. Starting with automotive retail, we are incorporating cutting-edge technologies to accelerate the transition of complex (and simple) businesses to the cloud and enable seamless consumer experiences.

Our journey to tackle the...