Senior Technical Program Manager II

What we’re looking for

SurveyMonkey is looking for a high-impact Senior Technical Program Manager II to drive our most critical, large-scale technical initiatives. You are a seasoned lead who thrives in fast-paced environments, bridging the gap between Product, Engineering, Design, and Customer Support. You possess the executive presence to report to leadership and the technical "boots-on-the-ground" experience to unblock engineering teams. We’re looking for a teammate who doesn't just follow a process but optimizes it to ensure we ship high-quality software predictably and at scale.

What you’ll be working on

• End-to-End Delivery: Lead the execution of highly complex, cross-functional programs from inception to launch, ensuring alignment across our global R&D teams.

• Data-Driven Insights: You are an expert in project health metrics; you build and maintain sophisticated dashboards (JQL, Google Sheets/Tableau) to provide real-time visibility into velocity, risks, and quality.

• Technical Problem Solving: Partner with Engineering Leads to identify technical dependencies and resource gaps, facilitating "trade-off" discussions that keep projects on track.

• Lifecycle Mastery: Utilize Jira and Confluence to manage intricate workstreams, ensuring documentation is clear and the source of truth is indisputable.

• Process Excellence: Continually refine the agile rituals and delivery frameworks for your specific workstreams to improve team predictable output.

We’d love to hear from people with

• Experience: 8–12 years of technical program management experience, specifically within SaaS environments. You have a proven track record of shipping 2–3 "v1" products or major platform migrations.

• Strategic Execution: You can take a vague product goal and decompose it into a concrete technical roadmap. You are a pro at "bringing structure to chaos."

• Influence: Exceptional communication skills with the ability to influence VPs and Directors while remaining a trusted peer to individual engineers.

• Agile Expertise: Deep understanding of PDLC / SDLC and various agile flavors (Scrum, Kanban, etc.), with the wisdom to know when to follow the "book" and when to be flexible.

• Tooling Pro: Advanced proficiency in Jira/Atlassian suite, specifically in using data to predict bottlenecks before they happen.

The base pay provided for this position ranges from CAD $123,250 / year - $145,000 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.

This opening is for an existing vacancy.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from a SurveyMonkey office up to 1 day per week.

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