Operations Associate, New Grad

Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions.  We’re going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe’s growth.

Stripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of “growing the GDP of the Internet.”  Stripes leverage understanding of our products, the financial industry and money movement, and our processes to support both internal and external users.

Doing so requires us to invest significant resources into building this experience ourselves.  Stripe is launching Stripe Delivery Centers - a brand new global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, drive process improvement and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth.

If you like challenging, scaled problems and are an amazing teammate, we want to hear from you!  What You'll Do: Troubleshoot and solve external user issues  Analyze our processes and instigate changes to help scale our operations and improve user experience  Work closely with other Stripe teams to improve our product offerings and messaging around new products and features  Gain unique insights into how thousands of businesses on Stripe scale and operate  Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future on organization  Be a part of building a brand new team and operational culture for Stripe  Partner with global operations specialists or business process owners to run a critical workflow  Who You Are: You have a user first mindset and are energized by the challenge of solving difficult problems You have excellent communication skills, both written and verbally You excel in analytical thinking and problem solving You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions to our user’s challenges You have a process-oriented mindset and ability to get things done You enjoy working in an in-office environment with strong cross team collaboration and support You are able to prioritize and enjoy working in a quick-moving environment You are humble and work well across teams and with external partners You’re willing to work (no more than) one Saturday each month - you’ll receive a weekday off the following week  Nice to have: Prior experience in customer service or internal/external user facing operations Prior experience or knowledge in user support  Prior experience in risk operations  Prior experience working on projects or process improvement initiatives  You Should Include These In Your Application: Your background and accomplishments  Why you want to work in this role 

Founded in 2009 by brothers John and Patrick Collison, Stripe is a technology company dedicated to building the economic infrastructure of the Internet. As a leading platform for commercial finance, Stripe empowers millions of businesses—from global enterprises to ambitious startups—to process payments, drive revenue, and unlock new growth opportunities.

Today, Stripe is expanding its team, offering opportunities for software engineers, infrastructure engineers and payments engineers to shape...