Sprout Social is a leading social media management platform founded in 2010. The company's innovative tools and solutions have revolutionized how businesses engage with their audience online, driving growth and enhancing brand presence across various social media channels. With a focus on empowering organizations to effectively manage and optimize their social media strategies, Sprout Social continues to set new standards in the digital marketing landscape.

Description Sprout Social is looking to hire a Sales Development Representative for the Sales &amp; Customer Experience team. Why join Sprout’s Sales &amp; Customer Experience team? The Sales and Customer Experience team shapes how Sprout powers the future of customer connection for today’s most innovative brands. We sell and support the leading social media management platform for businesses, helping organizations unlock the full value of social. Through powerful social intelligence and trusted partnership, we enable teams to build authentic relationships and drive meaningful business impact. You’ll join a high-performing, collaborative team made up of some of the brightest minds in the industry, working with iconic brands like Campbell's, Salesforce, Airbnb, and Equifax. Just as importantly, Sprout is a place where your growth matters. You’ll have the freedom to shape your career, explore new paths, and build toward what’s next, with a team that’s invested in helping you get there. What you’ll do Generate new business by qualifying and nurturing inbound leads as well as participating in outbound campaigns. Use inbound selling best practices to identify customer pain points while driving the value of our product Consistently learn and apply coaching related to sales strategy and processes What you’ll bring We’re looking for a customer-focused, highly motivated, and driven individual with a desire to grow and advance a career in sales. If you have a proactive customer first mentality with the passion to demonstrate Sprout’s commitment to being a joy to do business with, we’d love to talk to you! The minimum qualifications for this role include: Relevant work/internship experience in sales - client-facing, consulting or marketing Ability to work from Sprout’s Chicago office at least three days per week (Tuesday, Wednesday, and Thursday) with the possibility of additional in-office days depending on business needs Preferred qualifications for this role include: Exceptional organizational, presentation, and communication skills - phone, email, and webinar Technical expertise and ability to acquire knowledge of new products Driven to succeed and ability to work in a fast-paced environment How you’ll growWithin 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Partner with the Manager of Sales Development to define key success metrics for your role and how you will measure against them. Begin developing familiarity with our business, platform, and applications, as well as our company’s key metrics. Acclimate yourself with the day to day responsibilities of Sprout’s Sales Development team by shadowing team members, listening to recorded customer calls and working closely with our dedicated Enablement Manager. Begin receiving inbound leads and start your three month ramp to full quota (primary metric is sourced opportunities). Within 3 months, you’ll start hitting your stride by: Create a professional and engaging first impression with our prospects. Thoroughly qualify inbound leads and collaborate with Account Executives for a smooth prospect experience. Prioritize leads and position relevant product features to solve business needs. Run initial discovery calls to identify customer requirements and expectations in order to make tailored product recommendations. Manage follow-up with calls-to-action to consistently build a sales pipeline. Meet activity and pipeline goals on a monthly basis. Consistently contact new leads with a sense of urgency and master clearing out your queue. Within 6 months, you’ll be making a clear impact through: Consistently achieve your opportunity and revenue targets. Become an expert in all things social media, including advanced listening and employee advocacy. Have mastered the use cases of successful customers across different verticals and sophistication on social media. Consistently reflect on your own skill and development gaps along with your Manager to identify personal and professional coaching areas. Step up as a leader in the Sales Development organization by mentoring new hires. Within 12 months, you’ll make this role your own by: Have mastered the necessary skills needed to work a consistent inbound funnel, including time management, sense of urgency, and prioritization. Be a leader on the floor by sharing best practices and ways that you have been successful as an SDR. Ready yourself for an Account Executive role by taking part in numerous mentorship and coaching opportunities to level up your career. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Comprehensive Health &amp; Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest &amp; Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. Office Environment: Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop.&nbsp; *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. This role’s minimum On Target Earnings (“OTE”) is $72,500 USD annually. OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; &nbsp;Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Sales Development Representative

Marketing Marketing Head of Pricing and Packaging Remote US

Marketing Campaign Strategist - Expansion

Vice President, Deputy General Counsel, Product and Privacy

Recruitment Partner (6 month Fixed-term contract)

Vice President, Social, Content & Brand Marketing

Head of Pricing and Packaging

Strategic Services Consultant

Account Executive, Mid Market Agency

Senior Manager, Solutions Engineering

Description Sprout Social is looking for a highly driven, collaborative, and tech-savvy Corporate Account Executive with strong business acumen to join our Sales team.&nbsp; Why join Sprout’s Sales &amp; Success team? Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including Kroger, Reebok, Salesforce and Canva. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.&nbsp; What you’ll do Drive new business in our corporate segment by converting our largest prospective corporate clients into customers Collaborate with colleagues across our sales support team, including Business Development Representatives (BDRs), Solution Engineers, and more. What you’ll bring Sprout Social is looking for a highly driven, collaborative, and tech-savvy Account Executive with strong business acumen to join our Sales team. Ideally, you will be equally driven by a customer-centric mentality as well as a desire to close new business. These are the minimum qualifications that our hiring team is looking for in this role: 3+ years of closing experience in B2B sales&nbsp; Track record of overachieving against defined metrics Proven success generating pipeline and partnering with Sales Development counterparts&nbsp; Additionally, these are the preferred qualifications that would indicate a particularly strong candidate: SaaS experience preferred Social media and/or marketing automation experience a plus Exceptional organizational, presentation, and communication skills - phone, email and demonstrations/webinars Experience working with Salesforce.com or other CRM platform How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Partner with the Manager of Corporate Sales to define key success metrics for your role and how you will be measured against them. Acclimate yourself with the day to day responsibilities of the Corporate Account Executive team by shadowing team members and listening to recorded customer calls and demos. Learn Sprout’s go-to-market messaging, key differentiators, develop and personalize segment-specific value propositions. Learn Sprout’s existing customer sales process by shadowing your peers and working closely with our Sales Enablement Specialists. Complete a demo and written certification to ensure comprehension. Within 3 months, you’ll start hitting your stride by: Become fully ramped in your role as a Corporate Executive.&nbsp; Manage a strong pipeline of qualified leads and begin the process of self generating pipeline with key accounts and strategic stakeholders. Meet and exceed monthly activity, pipeline and new business metrics Conduct active research leveraging all available tools and data sources to understand your customers’ brand, culture, KPIs, partners, and success metrics so you can add value throughout your interactions and become a trusted advisor. Within 6 months, you’ll be making a clear impact through: Own your numbers - consistently meet and exceed your activity goals to build a fruitful pipeline that will provide consistent quota attainment. Become a Sprout Social and social media expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals. Within 12 months, you’ll make this role your own by: Consistently meeting and exceeding monthly activity, pipeline and new business metrics. Stepping up as a leader to share best practices across the organization and help others grow from your experiences. Obtaining and acting upon (solicited and unsolicited) peer and customer feedback. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. In the United States, we have two geographic pay zones. This role’s On Target Earnings (“OTE”) for new hires in each zone are: Zone 1 (New York, California, Washington): $162,800 (min), $203,500 (mid), $223,850 (max) USD annually Zone 2 (All other US states): $148,000 (min), $185,000 (mid), $203,500 (max) USD annually OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. The incentive plan is uncapped. The listed ranges represent the expected earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Account Executive, Corporate

DescriptionSprout Social is looking to hire a Senior Business Operations Manager, Global Enterprise for the Revenue Operations team. Why join Sprout’s Sales &amp; Success team? Joining the Sales &amp; Success team at Sprout Social is an opportunity to accelerate your career. We’re a dynamic team working to support and scale the leading social media management platform for businesses. You’ll work alongside some of the sharpest minds in the industry while engaging with major brands like &nbsp;Kroger, Reebok, Salesforce, and Canva. You’ll have the opportunity to design your own career path and shape the future of our business—we’re committed to helping you get where you want to go! What you’ll do Collaborate closely with the VP of Global Enterprise Sales and Senior leadership to define and drive strategic initiatives for the ENT organization.&nbsp; Lead the execution of sales operational strategies, managing cross-functional initiatives that improve sales performance, pipeline velocity, and forecasting accuracy. Develop and maintain dashboards and reporting infrastructure, providing data-driven insights to optimize sales performance and leadership decision-making. Own communication function to the Enterprise organization (ICs and Leadership)—this includes distilling and succinctly explaining important updates and process changes, delivering strategic direction and ghostwriting communication/presentations on behalf of Sales leadership.&nbsp; Partner with cross-functional teams (Sales, Marketing Product, Customer Success, Finance) to support sales growth and streamline operations and alignment across groups. Act as a trusted advisor to senior leadership, preparing executive presentations and reports that communicate progress, goals, and performance metrics. Lead strategic projects from ideation to execution, ensuring timely delivery and alignment with the company’s strategic vision. Ensure resource allocation is aligned with business priorities and growth targets. Provide mentorship and leadership to junior team members, fostering a culture of accountability, innovation, and continuous improvement. What you’ll bringWe’re seeking a candidate who combines strategic thinking with hands-on operational excellence in a high-growth environment. The ideal candidate has a proven track record of driving change and improvement through collaboration and influence. You will have deep experience in sales operations, process optimization, and cross-functional leadership. The minimum qualifications for this role include: 6 - 8+ years of experience in sales operations, business operations or a related leadership role in high-growth or enterprise environments. Proven expertise in managing sales processes, forecasting, pipeline management and driving revenue growth through operational improvements. Strong experience collaborating across Sales, Marketing, Customer Success and Finance teams to ensure alignment and drive execution. Ability to manage complex projects and initiatives with a track record of successfully leading cross-functional teams toward measurable outcomes. Preferred qualifications for this role include: Experience in SaaS or Enterprise Sales environments Expertise in Salesforce and data analytics tools to drive sales insights Prior experience working on large-scale operational projects and program management Exceptional written and verbal communication skills, with the ability to prepare executive presentations and reports that convey strategic insights. Strong leadership and team development skills, with a passion for mentoring and developing high-performing teams. How you’ll grow Within 1 month, you’ll plant your roots, including: Completing Sprout Social’s onboarding and getting acquainted with our products, processes, and strategic goals. Establishing relationships with key stakeholders in Rev Ops, Sales, Marketing and Success. Assessing current sales operations and identifying areas for immediate improvement. Within 3 months, you’ll start hitting your stride by: Leading projects and delivering actionable insights to optimize sales performance. Refining sales processes and developing key reporting infrastructure to measure success. Aligning operational initiatives with broader business goals in collaboration with leadership. Communicating updates and important campaign initiatives to the rest of the team. Within 6 months, you’ll be making a clear impact through: Delivering measurable improvements in sales productivity and operational efficiency. Implementing scalable systems and processes that support long-term revenue growth. Serving as a trusted advisor to senior leadership and driving cross-functional collaboration. Owning all strategic communications to / on behalf of Enterprise—org-wide emails, leadership decks, All Hands presentations, change management comms—ensuring a clear and consistent voice and action-oriented messaging.&nbsp; Within 12 months, you’ll make this role your own by: Leading the execution of large-scale, high-impact projects and initiatives that drive business growth. Acting as a strategic thought leader, influencing key decisions across Sales, Marketing, and Revenue Operations. Shaping the future of Sprout’s operations model and continuously improving operational efficiency. Surprise us! Use your unique ideas and abilities to change the Enterprise Team in beneficial ways that we haven’t even considered yet. Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. For this role, our current base pay ranges for new hires are: Zone 1 (New York, California, Washington): $141,057 (min), $176,300 (mid), $211,585 (max) USD annually Zone 2 (All other US states): $128,200 (min), $160,300 (mid), $176,330 (max) USD annually The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.&nbsp; Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Senior Business Operations Manager, Global Enterprise

Description Sprout Social is looking to hire an Engineering Manager to join our Engineering team. Why join Sprout’s Engineering team? With collaborative, cross-functional teams that span mobile, front-end, back-end, and site reliability engineering—the Sprout Engineering team is a place to sharpen your craft and solve hard problems with the smartest people in the industry. You’ll get to work on a “tech-giant” scale, steering our engineering team to make an impact on our company and our customers. As a leader of a dynamic team, you will not only influence the architecture, design, and roadmap of your team, but also inform how our products and services interconnect. Join other empathetic leaders on our Engineering Leadership team who help each other grow and learn while we support and guide our teams to deliver world-class products.&nbsp; What you’ll do Build a high functioning, well-motivated engineering team and lead them to iteratively deliver quality results Leverage your experience in building and maintaining highly scalable and reliable software systems to grow and tune our software services stack.&nbsp; Grow your team of engineers by example with effective feedback, coaching, and career development. Lead the team through product and technical road maps, and partner with cross functional and engineering leaders to align on strategy, planning and execution for your team&nbsp; Drive consistent, high-quality execution by setting clear expectations, regularly tracking progress on deliverables, and proactively addressing challenges.&nbsp; Uphold standards for development and product quality for your team and support team’s on-call rotations Leverage data and metrics to monitor team performance, ensure accountability, establish KPIs to meet OKR and roadmap goals. What you’ll bring We’re looking for a results oriented, collaborative, pragmatic, inspiring engineering leader to help our teams succeed. If you’re passionate about leading teams to solve hard problems that deliver meaningful customer value, while fostering a culture of learning and collaboration, we’d love to talk with you! The minimum qualifications for this role include: 5+ years of experience in building, scaling, and maintaining enterprise level software systems in a production environment, with expertise in back-end development and a focus on high availability solutions. 4+ years of experience managing and leading high performing engineering teams, with a strong emphasis on delivery, execution, and achieving measurable business outcomes. 4+ years of experience delivering engineering projects and initiatives, including ensuring the delivery of a team’s roadmap, prioritizing technical improvements with cross-functional teams, and communicating progress with business stakeholders Preferred qualifications for this role include: Proven ability to drive strategic change within engineering teams, balancing short term delivery goals with long term technical sustainability and product growth. Experience developing enterprise level distributed applications using distributed queuing systems, service-oriented architectures, etc. Experience with data systems operating at scale, Elasticsearch, MySQL, HBase, etc. Experience programming in an object oriented language such as Java, Python, C# or C++ How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Make a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn the team's current Mission, Goals, and Objectives along with future product roadmaps. Begin to understand the capabilities and limitations of our platform, web, and mobile technologies. Start to build relationships with the team. Start to learn the capabilities and limitations of the social network APIs we integrate with. Learn Sprout's management practices and tools. Deploy and make changes to our production systems. Provide regular technical guidance and feedback through code reviews. Establish a clear execution plan by identifying quick wins and aligning with the team on immediate priorities and goals. Develop an understanding of team workflows and identify any initial adjustments that could improve delivery efficiency. Within 3 months, you’ll start hitting your stride by: Implement early tracking and accountability measures to monitor team progress on key deliverables and address roadblocks as they arise. Set up regular execution reviews with your team to keep projects aligned with the roadmap and identify areas for process improvement. Participate in architectural discussions and decisions, asking the right questions to push your team to successful outcomes. Analyze trends with bugs and help the team identify where to best focus. Help the team shape the technical roadmap for long term success. Assume management of the engineers on your team, Identify career growth opportunities and work with them on goals.&nbsp; Start 1:1s with everyone on the team and continue building relationships. Help the team improve processes and team rituals. Build relationships with our infrastructure, product, and support teams and identify ways your team can be more proactive and effective. Successfully complete your first support week rotation. Within 6 months, you’ll be making a clear impact through: Ensure measurable progress on major deliverables, guiding your team to meet key milestones and adapt plans to address any execution challenges. Establish team-wide accountability by setting specific, actionable metrics for team performance, leveraging data to support continuous improvement. Guide your team through and contribute to the successful launch of a major feature. Understand the business goals and help the team balance technical debt, bugs, and product features. Start to grow your leaders and ensure they are focused on the right things. Lead performance review and career band calibration process for your team. Proactively focus your team on the right problems. Within 12 months, you’ll make this role your own by: Refine execution processes by standardizing successful workflows, ensuring consistent, high-quality delivery across projects. Champion a culture of continuous improvement, encouraging team members to proactively identify and resolve execution issues to maintain momentum on deliverables. Have development plans in place for your team and hold them accountable. Get acclimated to the hiring process and contribute to the recruitment and interviewing processes Surprise us! Use your unique ideas and abilities to change Sprout Engineering in beneficial ways that we haven’t even considered yet. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders Growing corporate social responsibility program that is driven by the involvement and passion of our team members The base pay range for this role is $161,500 (min), $201,900 (mid), $242,300 (max) CAD annually. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements.&nbsp; The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Candidates for this remote work opportunity must be based in either British Columbia or Ontario. If you are based in another location within Canada, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration. #LI-Remote When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Engineering Manager

Description Sprout Social is looking to hire an Engineering Manager to join our Engineering team. Why join Sprout’s Engineering team? With collaborative, cross-functional teams that span mobile, front-end, back-end, and site reliability engineering—the Sprout Engineering team is a place to sharpen your craft and solve hard problems with the smartest people in the industry. You’ll get to work on a “tech-giant” scale, steering our engineering team to make an impact on our company and our customers. As a leader of a dynamic team, you will not only influence the architecture, design, and roadmap of your team, but also inform how our products and services interconnect. Join other empathetic leaders on our Engineering Leadership team who help each other grow and learn while we support and guide our teams to deliver world-class products.&nbsp; What you’ll do Build a high functioning, well-motivated engineering team and lead them to iteratively deliver quality results Leverage your experience in building and maintaining highly scalable and reliable software systems to grow and tune our software services stack.&nbsp; Grow your team of engineers by example with effective feedback, coaching, and career development. Lead the team through product and technical road maps, and partner with cross functional and engineering leaders to align on strategy, planning and execution for your team&nbsp; Drive consistent, high-quality execution by setting clear expectations, regularly tracking progress on deliverables, and proactively addressing challenges.&nbsp; Uphold standards for development and product quality for your team and support team’s on-call rotations Leverage data and metrics to monitor team performance, ensure accountability, establish KPIs to meet OKR and roadmap goals. What you’ll bring We’re looking for a results oriented, collaborative, pragmatic, inspiring engineering leader to help our teams succeed. If you’re passionate about leading teams to solve hard problems that deliver meaningful customer value, while fostering a culture of learning and collaboration, we’d love to talk with you! The minimum qualifications for this role include: 5+ years of experience in building, scaling, and maintaining enterprise level software systems in a production environment, with expertise in back-end development and a focus on high availability solutions. 4+ years of experience managing and leading high performing engineering teams, with a strong emphasis on delivery, execution, and achieving measurable business outcomes. 4+ years of experience delivering engineering projects and initiatives, including ensuring the delivery of a team’s roadmap, prioritizing technical improvements with cross-functional teams, and communicating progress with business stakeholders Preferred qualifications for this role include: Proven ability to drive strategic change within engineering teams, balancing short term delivery goals with long term technical sustainability and product growth. Experience developing enterprise level distributed applications using distributed queuing systems, service-oriented architectures, etc. Experience with data systems operating at scale, Elasticsearch, MySQL, HBase, etc. Experience programming in an object oriented language such as Java, Python, C# or C++ How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Make a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn the team's current Mission, Goals, and Objectives along with future product roadmaps. Begin to understand the capabilities and limitations of our platform, web, and mobile technologies. Start to build relationships with the team. Start to learn the capabilities and limitations of the social network APIs we integrate with. Learn Sprout's management practices and tools. Deploy and make changes to our production systems. Provide regular technical guidance and feedback through code reviews. Establish a clear execution plan by identifying quick wins and aligning with the team on immediate priorities and goals. Develop an understanding of team workflows and identify any initial adjustments that could improve delivery efficiency. Within 3 months, you’ll start hitting your stride by: Implement early tracking and accountability measures to monitor team progress on key deliverables and address roadblocks as they arise. Set up regular execution reviews with your team to keep projects aligned with the roadmap and identify areas for process improvement. Participate in architectural discussions and decisions, asking the right questions to push your team to successful outcomes. Analyze trends with bugs and help the team identify where to best focus. Help the team shape the technical roadmap for long term success. Assume management of the engineers on your team, Identify career growth opportunities and work with them on goals.&nbsp; Start 1:1s with everyone on the team and continue building relationships. Help the team improve processes and team rituals. Build relationships with our infrastructure, product, and support teams and identify ways your team can be more proactive and effective. Successfully complete your first support week rotation. Within 6 months, you’ll be making a clear impact through: Ensure measurable progress on major deliverables, guiding your team to meet key milestones and adapt plans to address any execution challenges. Establish team-wide accountability by setting specific, actionable metrics for team performance, leveraging data to support continuous improvement. Guide your team through and contribute to the successful launch of a major feature. Understand the business goals and help the team balance technical debt, bugs, and product features. Start to grow your leaders and ensure they are focused on the right things. Lead performance review and career band calibration process for your team. Proactively focus your team on the right problems. Within 12 months, you’ll make this role your own by: Refine execution processes by standardizing successful workflows, ensuring consistent, high-quality delivery across projects. Champion a culture of continuous improvement, encouraging team members to proactively identify and resolve execution issues to maintain momentum on deliverables. Have development plans in place for your team and hold them accountable. Get acclimated to the hiring process and contribute to the recruitment and interviewing processes Surprise us! Use your unique ideas and abilities to change Sprout Engineering in beneficial ways that we haven’t even considered yet. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and&nbsp; employee-led diversity, equity and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. For this role, our current base pay ranges for new hires are: Zone 1 (New York, California, Washington): $203,632 (min), $254,500 (mid), $305,448 (max) USD annually Zone 2 (All other US states): $185,100 (min), $231,400 (mid), $277,700 (max) USD annually The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Sprout Social is looking for a Data Engineer to join our Data Foundations team. This team builds the internal data infrastructure, pipelines, and products that empower analytics, data science, and business stakeholders across Sprout. While our software engineers are focused on delivering customer-facing platform features, our data engineers specialize in ensuring data is reliable, well-modeled, and accessible to fuel smarter decisions and internal innovation. Why join Sprout Social’s Data Engineering team? Sprout Social empowers businesses worldwide to harness the immense potential of social media in today’s digital-first world. Processing over one billion social messages daily, our platform delivers insights and actionable intelligence to more than 30,000 brands. These insights guide strategic decisions, drive growth, and foster deeper connections with customers. Our Data Foundations team plays a critical role in this by enabling Sprout’s internal stakeholders—analytics, product, finance, sales, and beyond—to work with trustworthy, scalable, and reusable data. You’ll be helping build the pipelines, curated datasets, and data products that unlock value across the business and extend Sprout’s data-driven culture. What you’ll do Design and maintain ETL/ELT pipelines and data workflows that enable reliable, timely, and scalable data flows. Collaborate with analysts, scientists, and business stakeholders to deliver curated datasets and internal data products. Implement best practices in schema design, data modeling, and metadata management. Own and evolve internal data infrastructure for quality, monitoring, and discoverability. Partner with software engineering teams where application data intersects with internal pipelines—ensuring business-critical data is clean, structured, and usable. What you’ll bring We’re looking for a data engineer with a strong foundation in data infrastructure and a passion for enabling others to succeed through high-quality data. The minimum qualifications for this role include: 2+ years of professional experience in data engineering or at least 2 years of hands on experience building, deploying and maintaining production-grade data infrastructure and pipelines&nbsp; Demonstrated proficiency in SQL (e.g. MySQL, PostgreSQL) and data modeling; with experience in a variety of&nbsp; business domains. Proficiency in Python. Experience working in relational and non-relational databases Hands on experience with ELT + transformation frameworks (e.g., dbt) and with orchestrators (e.g., Airflow, dbt. dagster). Experience building internal data products (curated datasets, semantic layers, or reusable modeling frameworks). Proven experience applying standard software development practice to data engineering, including testing, version control, code reviews, incident management, incident CI/CD, documentation, and observability for data. Preferred qualifications for this role include: Experience building and maintaining data infrastructure using transformations with dbt or similar tools(and managing semantic layers for&nbsp; Business intelligence (BI) dashboards (e.g. Tableau, Hex, Looker). Experience implementing data quality frameworks, testing methodologies, and monitoring practices to ensure data integrity. Hands-on experience with event-driven or streaming frameworks (Kafka or NSQ, Kinesis, Pub/Sub). Proven ability to collaborate withcross-functional teams and effectively communicate complex technical concepts to non-technical stakeholders. Direct experience with cloud infrastructure (AWS, GCP, or Azure) and implementing cost optimization strategies for data platforms. How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout’s New Hire onboarding program and meet peers across Data Foundations, Data Science, Engineering. Learn the team’s existing data stack, pipelines, and modeling frameworks. Shadow teammates to understand how internal stakeholders use curated datasets today. Partner with your manager to scope your first pipeline or modeling task to own. Within 3 months, you’ll start hitting your stride by: Delivering your first production-ready pipeline, dataset, or internal data product. Collaborating with analysts and data scientists on requirements for reusable modeling layers. Gaining deeper familiarity with Sprout’s data warehouse(s) and orchestration environment—and starting to suggest improvements. Within 12 months, you’ll make this role your own by: Taking technical ownership of a set of pipelines or data products relied on by stakeholders across the business. Proposing and implementing improvements to our pipelines for scalability, reliability, or cost efficiency. Acting as a mentor to newer members of the Data Foundations team while continuing to grow your own expertise. Helping shape the team’s roadmap and long-term data foundations strategy. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and&nbsp; employee-led diversity, equity and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. You can confirm the pay zone for your specific location with your recruiter during your interview process. For this role, our current base pay ranges for new hires in each zone are: Zone 1 (New York, California, Washington): $133,056 (min), $166,320 (mid), $199,584 (max) USD annually Zone 2 (All other US states): $121,000 (min), $151,200 (mid), $181,400 (max) USD annually The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. &nbsp; Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster &nbsp;(2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Data Engineer

Sprout Social is looking for a Data Engineer to join our Data Foundations team. This team builds the internal data infrastructure, pipelines, and products that empower analytics, data science, and business stakeholders across Sprout. While our software engineers are focused on delivering customer-facing platform features, our data engineers specialize in ensuring data is reliable, well-modeled, and accessible to fuel smarter decisions and internal innovation. Why join Sprout Social’s Data Engineering team? Sprout Social empowers businesses worldwide to harness the immense potential of social media in today’s digital-first world. Processing over one billion social messages daily, our platform delivers insights and actionable intelligence to more than 30,000 brands. These insights guide strategic decisions, drive growth, and foster deeper connections with customers. Our Data Foundations team plays a critical role in this by enabling Sprout’s internal stakeholders—analytics, product, finance, sales, and beyond—to work with trustworthy, scalable, and reusable data. You’ll be helping build the pipelines, curated datasets, and data products that unlock value across the business and extend Sprout’s data-driven culture. What you’ll do Design and maintain ETL/ELT pipelines and data workflows that enable reliable, timely, and scalable data flows. Collaborate with analysts, scientists, and business stakeholders to deliver curated datasets and internal data products. Implement best practices in schema design, data modeling, and metadata management. Own and evolve internal data infrastructure for quality, monitoring, and discoverability. Partner with software engineering teams where application data intersects with internal pipelines—ensuring business-critical data is clean, structured, and usable. What you’ll bring We’re looking for a data engineer with a strong foundation in data infrastructure and a passion for enabling others to succeed through high-quality data. The minimum qualifications for this role include: 2+ years of professional experience in data engineering or at least 2 years of hands on experience building, deploying and maintaining production-grade data infrastructure and pipelines&nbsp; Demonstrated proficiency in SQL (e.g. MySQL, PostgreSQL) and data modeling; with experience in a variety of&nbsp; business domains. Proficiency in Python. Experience working in relational and non-relational databases Hands on experience with ELT + transformation frameworks (e.g., dbt) and with orchestrators (e.g., Airflow, dbt. dagster). Experience building internal data products (curated datasets, semantic layers, or reusable modeling frameworks). Proven experience applying standard software development practice to data engineering, including testing, version control, code reviews, incident management, incident CI/CD, documentation, and observability for data. Preferred qualifications for this role include: Experience building and maintaining data infrastructure using transformations with dbt or similar tools(and managing semantic layers for&nbsp; Business intelligence (BI) dashboards (e.g. Tableau, Hex, Looker). Experience implementing data quality frameworks, testing methodologies, and monitoring practices to ensure data integrity. Hands-on experience with event-driven or streaming frameworks (Kafka or NSQ, Kinesis, Pub/Sub). Proven ability to collaborate withcross-functional teams and effectively communicate complex technical concepts to non-technical stakeholders. Direct experience with cloud infrastructure (AWS, GCP, or Azure) and implementing cost optimization strategies for data platforms. How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout’s New Hire onboarding program and meet peers across Data Foundations, Data Science, Engineering. Learn the team’s existing data stack, pipelines, and modeling frameworks. Shadow teammates to understand how internal stakeholders use curated datasets today. Partner with your manager to scope your first pipeline or modeling task to own. Within 3 months, you’ll start hitting your stride by: Delivering your first production-ready pipeline, dataset, or internal data product. Collaborating with analysts and data scientists on requirements for reusable modeling layers. Gaining deeper familiarity with Sprout’s data warehouse(s) and orchestration environment—and starting to suggest improvements. Within 12 months, you’ll make this role your own by: Taking technical ownership of a set of pipelines or data products relied on by stakeholders across the business. Proposing and implementing improvements to our pipelines for scalability, reliability, or cost efficiency. Acting as a mentor to newer members of the Data Foundations team while continuing to grow your own expertise. Helping shape the team’s roadmap and long-term data foundations strategy. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders Growing corporate social responsibility program that is driven by the involvement and passion of our team members The base pay range for this role is $110,400 (min), $138,000 (mid), $165,600 (max) CAD annually. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements.&nbsp; The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. We have outlined the various components to an employee’s full compensation package&nbsp;here&nbsp;to help you to understand our total rewards package. Candidates for this remote work opportunity must be based in either British Columbia or Ontario. If you are based in another location within Canada, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration. #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Sprout Social is looking to hire an Account Executive, Indonesia Specialist to the APAC Sales &amp; Success team, based in Singapore. Why join Sprout’s Sales &amp; Success team? Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including Canva, Minor Hotels, Zalora, Jollibee and Converge ICT. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.&nbsp; What you’ll do Prospect, develop and close sales opportunities with both new logos and existing customers in the commercial &amp; enterprise segment in the Indonesian territory Own your numbers - consistently meet and exceed your activity goals (prospecting and meetings completed) to build a fruitful pipeline that will provide consistent quota retirement Establish deep relationships within your book of business through multi-threading, achieving both executive or VP level and end user engagement What you’ll bring Sprout Social is looking for a highly driven and tech-savvy Account Executive with strong business acumen to join our expanding international sales team. Ideally, you will be equally driven by a customer-centric mentality as well as a desire to find and close new business. These are the minimum qualifications that our hiring team is looking for in this role: 4+ years of closing experience in B2B sales Proven success selling/cross-selling to commercial and enterprise organizations (500-1000+ global employees) Ability to manage a large number of prospective accounts and identify problems, opportunities and consultatively provide solutions for each of them Experience selling to the Indonesian market and fluency in Bahasa Indonesian&nbsp; Track record in driving net new business Additionally, these are the preferred qualifications that would indicate a particularly strong candidate: Experience building relationships, presenting and selling to senior level decision makers across multiple functions SaaS experience preferred Experience working with internal partners and cross-functional stakeholders to increase deal momentum and exceed both prospects and customers expectations How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Partner with Enterprise Leadership to define key success metrics for your role and how you will measure against them. Meet with current members of the Enterprise Sales team individually to understand what’s working, what’s not, and gather learnings to implement into your role. Shadow Account Executives on calls live or through Gong to learn sales strategies and positioning. Dive right into our platform to learn about what makes our platform unique, how our solution impacts business objectives and why customers love our solutions. Learn Sprout’s go-to-market messaging, key differentiators, develop and personalize segment-specific value propositions. Learn the relevant customer stories and case studies to justify your value propositions with real ROI examples from the field. Complete a demo and written certification to ensure comprehension. Learn Sprout’s existing customer sales process by shadowing your peers. Within 3 months, you’ll start hitting your stride by: Meet with all your existing customers within the book of business and begin the process of building relationships with key strategic stakeholders. Identifying the top 20-25% of new logo opportunities within your book of business to create focus and execution in your weekly prospecting activities. Understand the language of all your customers and where we can expand our offerings by expansion into new business units or increasing utilization of our platform with existing customers. Own your numbers - consistently meet and exceed your activity&nbsp; goals to build a fruitful pipeline that will provide consistent quota attainment after ramp. Co-build account &amp; territory plans with your BDR &amp;, Solutions Engineers teammates. Regularly meet with your BDR to define a relationship that ensures seamless communication and coordination on all net new business generation and expansion opportunities. Conduct active research leveraging all available tools and data sources to understand your customers’ brand, culture, KPIs, partners, and success metrics so you can add value throughout your interactions and become a trusted advisor. Gain a solid understanding of your customer’s internal transitions and mitigate the risk of customer churn. Within 6 months, you’ll be making a clear impact through: Have built solid relationships at the C-Level with existing customers within your “book of business". Have built strong internal relationships with your peers, customer success, professional services, solutions engineering, our legal partners and others who will take part in your deal cycles. You will have a deep understanding of each team’s partnership expectations and service level agreement.. Have built 4X your monthly quota target of net new logo pipeline. Become a Sprout Social and social media expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals. Consistently achieve your monthly and quarterly revenue targets. Within 12 months, you’ll make this role your own by: Mentor and develop your BDR to become best in class at their respective functions and further advance their skill sets and career trajectory. Step up as a peer leader to share best practices across the organization and help others grow from your experiences. Consistently meet and exceed monthly activity, pipeline and new business metrics. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders Growing corporate social responsibility program that is driven by the involvement and passion of our team members Candidates for this remote work opportunity must be based in Singapore. If you are based in another location within APAC, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration. #LI-Remote #LI-JZ1Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Account Executive, Indonesia (Singapore-Based)

Description Sprout Social is looking to hire a Software Engineer, Backend to the Engineering team. Why join Sprout’s Engineering team? With collaborative cross-functional teams that span mobile, front-end, back-end and site reliability engineering - the Sprout Engineering team is a place to sharpen your craft and solve hard problems with the smartest people in the industry. On a daily basis, we process tens of billions of requests and tens of billions of asynchronous events. We also ingest billions of social messages every day, and ship more than 1,000 production deployments every month. You’ll get to work on a “tech-giant” scale with smaller, supportive teams where every engineer has the chance to make an impact on our company, and our customers. The best part? In our industry, you often have to switch jobs or even companies to learn a new part of a tech stack or business. But at Sprout, our product is a suite, so you just need to move teams. You’re able to diversify your skills, which not only benefits your team - but also your career.&nbsp; What you’ll do&nbsp; Write clean, well-tested and reviewable code, leveraging technologies such as Java, Python, MySQL, NSQ, Hbase, AWS, and Kubernetes Partner with product managers, designers, and other engineers to define requirements, complete feature work, and identify blockers Own the code you write and deploy to production, including identifying and communicating risks or issues Review pull requests and design documents from peers, while recognizing and applying established code patterns and best practices What you’ll bring We’re looking for a creative, collaborative, highly motivated, and inquisitive learner to help us deliver a great product to our customers. If you’re passionate about building and scaling reliable systems, we’d love to talk with you! These are the minimum qualifications that our hiring team is looking for in this role: 3 years experience developing and supporting software in a production environment 3 years experience programming in object oriented languages such as Java, C#, Python, or C++ Additionally, these are the preferred qualifications that would indicate a particularly strong candidate: 3 years experience using third party APIs and building resilient systems 3 years experience working with SQL and/or NoSQL databases How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Deploy and make changes to our production systems. Interact with SQL or NoSQL data stores and messaging queues. Collaborate regularly with product managers and other product teams to deliver value to our users. Get regular team feedback on your work through code reviews and pairing. Proactively monitor the health of our services in production to ensure our customers always have a world-class experience Within 3 months, you’ll start hitting your stride by: Work with your team to create and prioritize quarterly team goals. Contribute to our Agile culture of continuous improvement through retrospective meetings and experimentation-oriented thinking. Build connections with members from other teams through guild meetings and chapter outings. Participate in technical design meetings with your teammates to walk through new feature ideas and system improvements.&nbsp; Work with product managers, UX developers, and front-end engineers to come up with the MVPs of new features. Be the first line of defense against product outages and bugs while on support duty. Maintain, scale, and build upon systems that handle hundreds of thousands of messages a day. Within 6 months, you’ll be making clear impact through: Create, deploy, and manage&nbsp; resilient systems. Build your engineering skills by attending in-house presentations, workshops, and training sessions. Form a career growth plan with your manager and work towards it. Decompose work into small, similarly sized units so that estimation is unnecessary. Identify technical debt and performance bottlenecks within our systems, come up with a plan to improve the code, and get it pushed to production. Within 12 months, you’ll make this role your own by: Integrate and use monitoring and alerting tools to know about problems before our users. Participate in architecture discussions with senior team members. Be “point person” on a project, including writing design documents, coordinating dependencies, and acting as domain owner. Actively mitigate risk of failed delivery and missed deadlines through courageous, transparent communication with colleagues and stakeholders throughout a project life cycle. Demonstrate ownership over the codebase, from design to maintenance and everything in between. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits ProgramWe’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders Growing corporate social responsibility program that is driven by the involvement and passion of our team members The base pay range for this role is $102,200 (min), $127,800 (mid), $153,400 (max) CAD annually. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements.&nbsp; The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Candidates for this remote work opportunity must be based in either British Columbia or Ontario. If you are based in another location within Canada, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration. #LI-RemoteSprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Software Engineer - Backend

Description Sprout Social is looking to hire a Software Engineer, Backend to the Engineering team. Why join Sprout’s Engineering team? With collaborative cross-functional teams that span mobile, front-end, back-end and site reliability engineering - the Sprout Engineering team is a place to sharpen your craft and solve hard problems with the smartest people in the industry. On a daily basis, we process tens of billions of requests and tens of billions of asynchronous events. We also ingest billions of social messages every day, and ship more than 1,000 production deployments every month. You’ll get to work on a “tech-giant” scale with smaller, supportive teams where every engineer has the chance to make an impact on our company, and our customers. The best part? In our industry, you often have to switch jobs or even companies to learn a new part of a tech stack or business. But at Sprout, our product is a suite, so you just need to move teams. You’re able to diversify your skills, which not only benefits your team - but also your career.&nbsp; What you’ll do&nbsp; Write clean, well-tested and reviewable code, leveraging technologies such as Java, Python, MySQL, NSQ, Hbase, AWS, and Kubernetes Partner with product managers, designers, and other engineers to define requirements, complete feature work, and identify blockers Own the code you write and deploy to production, including identifying and communicating risks or issues Review pull requests and design documents from peers, while recognizing and applying established code patterns and best practices What you’ll bring We’re looking for a creative, collaborative, highly motivated, and inquisitive learner to help us deliver a great product to our customers. If you’re passionate about building and scaling reliable systems, we’d love to talk with you! These are the minimum qualifications that our hiring team is looking for in this role: 3 years experience developing and supporting software in a production environment 3 years experience programming in object oriented languages such as Java, C#, Python, or C++ Additionally, these are the preferred qualifications that would indicate a particularly strong candidate: 3 years experience using third party APIs and building resilient systems 3 years experience working with SQL and/or NoSQL databases How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Deploy and make changes to our production systems. Interact with SQL or NoSQL data stores and messaging queues. Collaborate regularly with product managers and other product teams to deliver value to our users. Get regular team feedback on your work through code reviews and pairing. Proactively monitor the health of our services in production to ensure our customers always have a world-class experience Within 3 months, you’ll start hitting your stride by: Work with your team to create and prioritize quarterly team goals. Contribute to our Agile culture of continuous improvement through retrospective meetings and experimentation-oriented thinking. Build connections with members from other teams through guild meetings and chapter outings. Participate in technical design meetings with your teammates to walk through new feature ideas and system improvements.&nbsp; Work with product managers, UX developers, and front-end engineers to come up with the MVPs of new features. Be the first line of defense against product outages and bugs while on support duty. Maintain, scale, and build upon systems that handle hundreds of thousands of messages a day. Within 6 months, you’ll be making clear impact through: Create, deploy, and manage&nbsp; resilient systems. Build your engineering skills by attending in-house presentations, workshops, and training sessions. Form a career growth plan with your manager and work towards it. Decompose work into small, similarly sized units so that estimation is unnecessary. Identify technical debt and performance bottlenecks within our systems, come up with a plan to improve the code, and get it pushed to production. Within 12 months, you’ll make this role your own by: Integrate and use monitoring and alerting tools to know about problems before our users. Participate in architecture discussions with senior team members. Be “point person” on a project, including writing design documents, coordinating dependencies, and acting as domain owner. Actively mitigate risk of failed delivery and missed deadlines through courageous, transparent communication with colleagues and stakeholders throughout a project life cycle. Demonstrate ownership over the codebase, from design to maintenance and everything in between. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. For this role, our current base pay ranges for new hires are: Zone 1 (New York, California, Washington): $130,064 (min), $162,600 (mid), $195,096 (max) USD annually Zone 2 (All other US states): $118,200 (min), $147,800 (mid), $177,400 (max) USD annually The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Description Sprout Social is looking to hire a Manager, Professional Services to oversee a team of Strategic Service consultants who provide guidance, training, set-up and strategy on social media and Sprout solutions for enterprise-level customers. Why join Sprout’s Sales &amp; Success team? Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including Kroger, Reebok, Salesforce, and Canva. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.&nbsp; What you’ll do Drive delivery excellence within an assigned team of strategic consultants with a focus on standardizing value-focused deliverables Partner with other leaders on the education strategy for strategic consultants to ensure the staff maintains a high level of acumen in our software, clients and social media strategy Partner with team and Service leaders to establish, implement and maintain the overarching consulting rituals that elevate conversations with our customers, defend revenue and drive predictable consulting outcomes Work with other Services leaders to manage team bandwidth and project assignment&nbsp; Provide ongoing feedback on performance to direct reports to ensure success in their role and support their career progression&nbsp; Proactively engage business leaders and other subject matter experts within the company on key issues and provide guidance that helps manage risks and opportunities Partner with other leaders to ensure predictable client journeys that change as our company evolves. Be the face of the Professional Services team in the sale cycle and play the role of executive sponsor for recurring customers What you’ll bring Sprout Social is looking for an experienced leader of Professional Services who understands the fundamentals of all facets of social media strategy and has experience leading teams and consulting with enterprise-level customers on social media trends and best practices. The ideal candidate enjoys working with customers and collaborating with their team and other leaders to achieve objectives. They understand the value a Services organization can bring to a company and look for ways to leverage that value for our customers and Sprout. They are an analytical thinker with an eye for improvement and a passion for coaching and leveling up a team.&nbsp; These are the minimum qualifications that our Professional Services team is looking for in this role: 5+ years of senior-level social media experience that demonstrates a comprehensive knowledge of social media networks, influencer campaign management, customer stakeholders, the social media landscape and how to elevate strategy within the social media ecosystem&nbsp; 3+ years of experience in a people management role with a demonstrated passion for coaching and mentoring employees Experience in an executive level customer-facing consulting/manager role&nbsp; Project management or program management experience with a proven ability to create and sustain unique value add programs/tactics that align to customer outcomes Experience leading the development of education that enhances the team and creates a bench of new talent Preferred qualifications for this role include: Excellent communication and presentation skills with the ability to present to a variety of external audiences and levels Understanding of Professional Services operations including processes and KPIs such as CSAT, utilization, project health, and gross retention. Understanding of all components of a software sales process and customer lifecycle How you’ll grow Within 1 month, you’ll plant your roots, including: Completing Sprout Social’s new hire training and onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Partnering with Professional Services Leadership to define key success metrics for your role and how you will measure against them Meeting your team and understanding each individual’s current areas of opportunity Understanding the structure of the Services org and current goals Within 3 months, you’ll start hitting your stride by: Coaching and mentoring your team with call shadowing and role plays Identifying process improvements and areas of opportunity across your team and org&nbsp; Participating in sales deals and assisting with the pitching, scoping, closing, and negotiation Within 6 months, you’ll be making a clear impact through: Partnering with Service leaders to set a strategy that aligns with department goals and needs Building strong cross-functional relationships with other teams Meeting agreed-upon team performance goals and targets, including those relating to CSAT and team productivity Within 12 months, you’ll make this role your own by: Consistently meeting or exceeding goals set for team and role Being recognized as a subject matter expert and leader in your area Developing a method for creating an internal bench of talent within Sprout&nbsp; Surprise us! Provide new ideas and insights that will help the Professional Services team continue to grow and scale Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. In the United States, we have two geographic pay zones. This role’s On Target Earnings (“OTE”) for new hires in each zone are: Zone 1 (New York, California, Washington): $128,480 (min), $160,600 (mid), $176,660 (max) USD annually Zone 2 (All other US states): $116,800 (min), $146,000 (mid), $160,600 (max) USD annually OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. The minimum amount earned is the fixed base salary.&nbsp; The listed ranges represent the expected earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Manager, Professional Services

Description Sprout Social is looking to hire an Account Executive, SMB to join the Sales &amp; Success team. Why join Sprout’s Sales &amp; Success team? Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including Kroger, Reebok, Salesforce and Canva. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.&nbsp; What you’ll do Execute our sales process and close new business within our small business segment Meet and exceed monthly activity, pipeline and new business metrics What you’ll bring Sprout Social is looking for a highly driven, collaborative, and tech-savvy Account Executive with strong business acumen to join our Sales team. Ideally, you will be equally driven by a customer-centric mentality as well as a desire to close new business. Qualifications These are the minimum qualifications that our hiring team is looking for in this role: 6+ months of outbound closing sales experience or relevant experience&nbsp; Experience working with Salesforce Consistent track record of success in recent roles&nbsp; Additionally, these are the preferred qualifications that would indicate a particularly strong candidate: Closing experience in B2B sales, social media experience is a plus&nbsp; Exceptional organizational, presentation, and communication skills - phone, email and webinar Technical expertise and ability to acquire knowledge of new products How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Partner with the Manager of SMB Sales to define key success metrics for your role and how you will measure against them. Acclimate yourself with the day to day responsibilities of the SMB Account Executive team by shadowing team members and listening to recorded customer calls and demos. Learn Sprout’s go-to-market messaging, key differentiators, develop and personalize segment-specific value propositions. Learn Sprout’s existing customer sales process by shadowing your peers and working closely with our Sales Enablement Specialists. Complete a demo and written certification to ensure comprehension. Within 3 months, you’ll start hitting your stride by: Become fully ramped in your role as an Account Executive&nbsp; Manage a strong pipeline of qualified leads and begin the process of building relationships with key strategic stakeholders. Meet and exceed monthly activity, pipeline and new business metrics. Conduct active research leveraging all available tools and data sources to understand your customers’ brand, culture, KPIs, partners, and success metrics so you can add value throughout your interactions and become a trusted advisor. Within 6 months, you’ll be making a clear impact through: Own your numbers - consistently meet and exceed your activity&nbsp; goals to build a fruitful pipeline that will provide consistent quota attainment. Become a Sprout Social and social media expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals. Within 12 months, you’ll make this role your own by: Consistently meet and exceed monthly activity, pipeline and new business metrics. Step up as a leader to share best practices across the organization and help others grow from your experiences. Obtain (solicited and unsolicited) and act upon peer and customer feedback. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. n the United States, we have two geographic pay zones. This role’s On Target Earnings (“OTE”) for new hires in each zone are: Zone 1 (New York, California, Washington): $101,200 (min), $126,500 (mid), $139,150 (max) USD annually Zone 2 (All other US states): $92,000 (min), $115,000 (mid), $126,500 (max) USD annually OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. The incentive plan is uncapped. The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Account Executive, SMB

Description Sprout Social is looking to hire a Customer Success Manager, Key Accounts for the Sales &amp; Success team. Why join Sprout’s Sales &amp; Success team? Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including Kroger, Reebok, Salesforce and Canva. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.&nbsp; What you’ll do The Customer Success Manager, Key Accounts play a critical role in driving customer satisfaction, retention, and growth within some of our largest and most strategic accounts. You will be responsible for building and maintaining strong relationships with key stakeholders, proactively identifying and addressing customer needs, and ensuring successful adoption and utilization of the Sprout Social platform. Customer Relationship Management: Build and maintain strong, long-term relationships with key stakeholders at Enterprise accounts, including C-level executives, marketing directors, social media managers, and agency partners. Proactively identify and understand customer needs and challenges through Mutual Success Plans Conduct Executive Business Reviews with customers to assess platform usage, identify areas for improvement, and discuss strategic goals. Customer Training: Partner with the Onboarding and Professional Services teams to ensure new customers are ramped up and fully understand how best to maximize Sprout based on their individual needs and preferences.&nbsp;&nbsp; Platform Adoption &amp; Utilization: Monitor customer platform usage and proactively identify areas for improvement in adoption and utilization. Provide guidance and best practices to help customers maximize the value of the Sprout Social platform. Work closely with Product and Engineering teams to provide customer feedback and influence product roadmap decisions. Customer Retention &amp; Growth: Identify and mitigate potential customer churn risks. Drive customer expansion opportunities by identifying and qualifying upsell and cross-sell opportunities. Ensure high customer satisfaction scores and proactively address any customer concerns or issues. Strategically partner with the Renewals team in defending and growing revenue through positive renewal outcomes. Data Analysis &amp; Reporting: Track key customer success metrics, such as customer satisfaction, platform usage, and ROI. Generate regular reports on customer health and performance. Leverage data to identify trends and make data-driven decisions to improve customer outcomes. What you’ll bring We’re looking for someone who is deeply passionate about building strong customer relationships and driving meaningful outcomes. You thrive on understanding what success looks like for your clients and take pride in your ability to stay organized, proactive, and detail-oriented. In this role, you’ll manage strategic relationships with high-value clients.. You bring experience in navigating complex customer environments and a knack for identifying challenges, surfacing insights, and recommending solutions that align with their goals. Your technical aptitude allows you to confidently guide customers through our platform, uncovering new opportunities to add value. If you’re excited about delivering exceptional customer experiences, collaborating with cross-functional teams, and helping enterprise clients maximize their success, we’d love to connect with you. The minimum qualifications for this role include: 4+ years of experience in Customer Success in B2B SaaS/Software, including 2+ years managing an Enterprise book of business&nbsp; Demonstrated success in retaining, renewing, and expanding Enterprise-level accounts through strategic relationship management and value-driven engagement Experience building relationships, presenting, and influencing senior-level decision makers across multiple functions Preferred qualifications for this role include: Experience with consulting and providing strategic guidance related to social media and social media tools is a plus Experience working with tools such as G-Suite, Salesforce &amp; Tableau How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Partner with your Customer Success leader to define key success metrics for your role and how you will measure against them. Begin developing familiarity with our business, platform, and applications, as well as our company’s key metrics. Acclimate yourself with the day-to-day responsibilities of Sprout’s Success Team by shadowing team members, listening to recorded customer calls, and working closely with our dedicated Enablement Manager.&nbsp; Within 3 months, you’ll start hitting your stride by: Receive your dedicated book of business and begin familiarizing yourself with your customer base. Establish relationships with customer-facing departments across the organization.&nbsp; Guide customers to relevant Sprout resources, such as product guides, webinars, and support channels, to drive engagement and encourage successful product adoption. Respond to high-impact customer issues in a fashion that inspires continued customer loyalty. Actively handle inbound requests and account-related questions. Within 6 months, you’ll be making a clear impact through: Develop and maintain deep product expertise to serve as a trusted advisor and strategic resource for your customers Partner with colleagues across departments to address customer feedback and communicate accordingly.&nbsp; Collaborate with your manager to review performance to date, identify growth opportunities, and create a clear plan for ongoing career development. Within 12 months, you’ll make this role your own by: Propose and execute independent initiatives that drive impact across the Customer Success team and the broader organization. Identify individual strengths and how to apply them effectively for continued success.&nbsp; Master the Strategic Business Review and begin visiting customers in person to provide additional value. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. In the United States, we have two geographic pay zones. This role’s On Target Earnings (“OTE”) for new hires in each zone are: Zone 1 (New York, California, Washington): $101,200 (min), $126,500 (mid), $139,150 (max) USD annually Zone 2 (All other US states): $92,000 (min), $115,000 (mid), $126,500 (max) USD annually OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance.&nbsp; The listed ranges represent the expected earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Customer Success Manager, Key Accounts

Sprout Social is looking to hire a Staff Software Engineer to join our Identity and Access Management teams. Why join Sprout’s Engineering team? With collaborative cross-functional teams that span mobile, front-end, back-end and site reliability engineering—the Sprout Engineering team is a place to sharpen your craft and solve hard problems with the smartest people in the industry. On a daily basis, we process tens of billions of requests and tens of billions of asynchronous events. We also ingest billions of social messages every day, and ship more than 1,000 production deployments every month. You’ll get to work on a “tech-giant” scale with smaller, supportive teams where every engineer has the chance to make an impact on our company, and our customers. The best part? In our industry, you often have to switch jobs or even companies to learn a new part of a tech stack or business. But at Sprout, our product is a suite, so you just need to move teams. You’re able to diversify your skills, which not only benefits your team—but also your career. What you’ll do Our Identity and Access Management (IAM) engineering teams design and build elegant platform capabilities that power multi-tenant experiences across our entire product suite. IAM is central to Sprout’s technical strategy. It enables major R&amp;D investments, including our integration ecosystem and AI agent actions via Sprout’s MCP servers. Beyond these strategic unlocks, IAM ensures Sprout’s customers can manage user access in fast-moving environments that evolve at the pace of social. Our work amplifies the impact of every Engineering team, and we’re looking for leaders who can elevate others while diving deep into complex technical challenges to deliver solutions that are simple, intuitive, and built to scale. Own the technical execution of our IAM vision. You will be the lead designer and builder for new, scalable access control solutions that will be used by all of Sprout's Product teams. Architect and build our next-generation, multi-tenant authorization control plane, designed to manage access across a variety of products, types of principals, and jobs-to-be-done. Scale our authorization data plane to scale to billions of requests daily while remaining intuitive and approachable to engineers across the organization. Be the engineer accountable for service-level outcomes. You will write the code and set the standards that ensure our core access services are highly available, low-latency, and secure.&nbsp; Design and ship the platform-level IAM patterns, libraries, and tools that will multiply the effectiveness of our entire R&amp;D organization. &nbsp; What you’ll bring We are looking for a Staff Engineer who leads through craft. Your primary motivation is delivering customer outcomes by solving hard technical problems with simple solutions, and you're not afraid to be hands-on to get it done. You're a pragmatic leader who mentors others through your code and design, and you're driven to build high-quality, high-scale platforms that make every engineer around you better. If you thrive on technical ownership and want to build the systems that secure a platform at our scale, we want to talk to you! The minimum qualifications for this role include: 10+ years experience developing and supporting software in a production environment 5+ years experience programming in an object oriented language such as Java, Python, C# or C++ 3+ years experience leading engineering projects and initiatives, including the design, development, and implementation of distributed systems, ensuring delivery of reliable services, prioritizing technical improvements with cross-functional teams, and/or driving technical vision. Preferred qualifications for this role include: 5+ years experience developing and supporting high throughput, scalable, distributed, and resilient authorization solutions Experience working with proven IAM standards, such as OAuth 2.0, OIDC, SAML, RBAC, and JWTs&nbsp; Experience with emerging standards and technologies, including code generation and the MCP standard Experience working with cloud computing technologies such as AWS or GCP&nbsp; &nbsp; How you’ll grow Within 1 month, you’ll plant your roots, including:: Complete Sprout’s New Hire training program alongside other new Sprout team members. Get acclimated to the team's current Objectives and Key Results, along with future product roadmap priorities. Learn about our current multi-product Identity and Access Management technical vision. Deploy and make changes to our production systems. Become familiar with the team’s current Service Level Objectives (SLOs) that ensure a world-class customer experience. Collaborate regularly with product managers, product designers, engineers, and other product teams to deliver value to our customers. Embrace regular team feedback on your work through code reviews and pairing. Within 3 months, you will: Begin operating as the access domain’s technical owner by leading initiatives, coordinating with stakeholders, and assuming responsibility for our quality of service. Work with product managers, UX developers, back-end and front-end engineers to lead your first feature delivery, with deliverables broken into milestones centered on customer outcomes. Proactively build relationships with members on other teams through active networking and community building. Become an active participant in code reviews, retrospectives, and team demos, continuously providing guidance and feedback to others. Foster a positive culture on your teams as an intrinsic side effect of the way you communicate and collaborate.&nbsp; Be the first line of defense against product outages and bugs while on support duty. Author your career growth plan with your manager’s support and work towards it. Within 6 months, you will: Design, create, and maintain access platform solutions that execute at internet scale in a cost effective manner. Boost the access team’s impact by identifying and delivering improvements to our libraries, tools, and approach to code generation. Apply your expertise to enhance our existing use of monitoring and alerting tools, thereby ensuring we know about problems before our customers or other product teams reliant on our platform. Own and evolve our access technical strategy, partnering closely with peers to shape and refine the broader IAM vision for the organization. Mentor engineers, helping them level up technically. Within 12 months, you will: Be the go-to expert of our access solutions at the company. Utilize the cross-organization connections you’ve built to identify IAM areas of need across our platform, and create plans that incorporate big-picture technical alignment with other leaders. Own cross-organizational IAM projects and architecture, demonstrating project management skills, consensus building, and strong leadership. Actively mitigate risk of failed delivery and missed deadlines through courageous, transparent communication with colleagues and stakeholders throughout a project life cycle. Contribute to in-house technical presentations and workshops that share your expertise with large groups of Sprout engineers. Surprise us! Use your unique ideas and abilities to change your team in beneficial ways that we haven’t even considered yet. Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits ProgramWe’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders Growing corporate social responsibility program that is driven by the involvement and passion of our team members The base pay range for this role is $150,000 (min), $187,500 (mid), $225,000 (max) CAD annually. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements.&nbsp; The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Candidates for this remote work opportunity must be based in either British Columbia or Ontario. If you are based in another location within Canada, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration. #LI-RemoteSprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Staff Software Engineer - Back End, Access

Sprout Social is looking to hire a Staff Software Engineer to join our Identity and Access Management teams. Why join Sprout’s Engineering team? With collaborative cross-functional teams that span mobile, front-end, back-end and site reliability engineering—the Sprout Engineering team is a place to sharpen your craft and solve hard problems with the smartest people in the industry. On a daily basis, we process tens of billions of requests and tens of billions of asynchronous events. We also ingest billions of social messages every day, and ship more than 1,000 production deployments every month. You’ll get to work on a “tech-giant” scale with smaller, supportive teams where every engineer has the chance to make an impact on our company, and our customers. The best part? In our industry, you often have to switch jobs or even companies to learn a new part of a tech stack or business. But at Sprout, our product is a suite, so you just need to move teams. You’re able to diversify your skills, which not only benefits your team—but also your career. What you’ll do Our Identity and Access Management (IAM) engineering teams design and build elegant platform capabilities that power multi-tenant experiences across our entire product suite. IAM is central to Sprout’s technical strategy. It enables major R&amp;D investments, including our integration ecosystem and AI agent actions via Sprout’s MCP servers. Beyond these strategic unlocks, IAM ensures Sprout’s customers can manage user access in fast-moving environments that evolve at the pace of social. Our work amplifies the impact of every Engineering team, and we’re looking for leaders who can elevate others while diving deep into complex technical challenges to deliver solutions that are simple, intuitive, and built to scale. Own the technical execution of our IAM vision. You will be the lead designer and builder for new, scalable access control solutions that will be used by all of Sprout's Product teams. Architect and build our next-generation, multi-tenant authorization control plane, designed to manage access across a variety of products, types of principals, and jobs-to-be-done. Scale our authorization data plane to scale to billions of requests daily while remaining intuitive and approachable to engineers across the organization. Be the engineer accountable for service-level outcomes. You will write the code and set the standards that ensure our core access services are highly available, low-latency, and secure.&nbsp; Design and ship the platform-level IAM patterns, libraries, and tools that will multiply the effectiveness of our entire R&amp;D organization. &nbsp; What you’ll bring We are looking for a Staff Engineer who leads through craft. Your primary motivation is delivering customer outcomes by solving hard technical problems with simple solutions, and you're not afraid to be hands-on to get it done. You're a pragmatic leader who mentors others through your code and design, and you're driven to build high-quality, high-scale platforms that make every engineer around you better. If you thrive on technical ownership and want to build the systems that secure a platform at our scale, we want to talk to you! The minimum qualifications for this role include: 10+ years experience developing and supporting software in a production environment 5+ years experience programming in an object oriented language such as Java, Python, C# or C++ 3+ years experience leading engineering projects and initiatives, including the design, development, and implementation of distributed systems, ensuring delivery of reliable services, prioritizing technical improvements with cross-functional teams, and/or driving technical vision. Preferred qualifications for this role include: 5+ years experience developing and supporting high throughput, scalable, distributed, and resilient authorization solutions Experience working with proven IAM standards, such as OAuth 2.0, OIDC, SAML, RBAC, and JWTs&nbsp; Experience with emerging standards and technologies, including code generation and the MCP standard Experience working with cloud computing technologies such as AWS or GCP&nbsp; How you’ll grow Within 1 month, you’ll plant your roots, including:: Complete Sprout’s New Hire training program alongside other new Sprout team members. Get acclimated to the team's current Objectives and Key Results, along with future product roadmap priorities. Learn about our current multi-product Identity and Access Management technical vision. Deploy and make changes to our production systems. Become familiar with the team’s current Service Level Objectives (SLOs) that ensure a world-class customer experience. Collaborate regularly with product managers, product designers, engineers, and other product teams to deliver value to our customers. Embrace regular team feedback on your work through code reviews and pairing. Within 3 months, you will: Begin operating as the access domain’s technical owner by leading initiatives, coordinating with stakeholders, and assuming responsibility for our quality of service. Work with product managers, UX developers, back-end and front-end engineers to lead your first feature delivery, with deliverables broken into milestones centered on customer outcomes. Proactively build relationships with members on other teams through active networking and community building. Become an active participant in code reviews, retrospectives, and team demos, continuously providing guidance and feedback to others. Foster a positive culture on your teams as an intrinsic side effect of the way you communicate and collaborate.&nbsp; Be the first line of defense against product outages and bugs while on support duty. Author your career growth plan with your manager’s support and work towards it. Within 6 months, you will: Design, create, and maintain access platform solutions that execute at internet scale in a cost effective manner. Boost the access team’s impact by identifying and delivering improvements to our libraries, tools, and approach to code generation. Apply your expertise to enhance our existing use of monitoring and alerting tools, thereby ensuring we know about problems before our customers or other product teams reliant on our platform. Own and evolve our access technical strategy, partnering closely with peers to shape and refine the broader IAM vision for the organization. Mentor engineers, helping them level up technically. Within 12 months, you will: Be the go-to expert of our access solutions at the company. Utilize the cross-organization connections you’ve built to identify IAM areas of need across our platform, and create plans that incorporate big-picture technical alignment with other leaders. Own cross-organizational IAM projects and architecture, demonstrating project management skills, consensus building, and strong leadership. Actively mitigate risk of failed delivery and missed deadlines through courageous, transparent communication with colleagues and stakeholders throughout a project life cycle. Contribute to in-house technical presentations and workshops that share your expertise with large groups of Sprout engineers. Surprise us! Use your unique ideas and abilities to change your team in beneficial ways that we haven’t even considered yet. Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and&nbsp; employee-led diversity, equity and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. For this role, our current base pay ranges for new hires are: Zone 1 (New York, California, Washington): $184,008 (min), $230,000 (mid), $276,012 (max) USD annually Zone 2 (All other US states): $167,300 (min), $209,100 (mid), $250,900 (max) USD annually The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Description Sprout Social is looking to hire a Manager, Sales Development to the Revenue organization. Why join Sprout’s Sales &amp; Success team? Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world​​, including Kroger, Reebok, Salesforce, and Canva. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.&nbsp; What you’ll do Lead and manage a team of inbound Sales Development Representatives who conduct outreach to qualify interest in Sprout and provide strategic guidance to your team on how to qualify and sell Sprout Social as a must-have business tool to prospects Partner closely with our marketing, operations, enablement &amp; sales teams to collaborate on account strategies while consistently achieving monthly quotas at the team level Coach and mentor Sales Development Representatives and show a genuine motivation to help facilitate their sales career growth&nbsp; What you’ll bring Sprout Social is looking for a creative and motivated Manager of Sales Development with experience in building and leading teams that are responsible for qualifying inbound interest on behalf of our global sales teams. We’re looking for someone with proven success in past sales leadership roles such as achieving quota consistently, hiring and developing salespeople, experience with software sales, and seeing the value of strong customer relationships within a sales process. Leadership without title is also considered with examples of launching new initiatives on a sales team, operating in a Team Lead role, and coaching/mentoring early sales talent in a revenue organization. The minimum qualifications for this role include: 1+ years of experience in a sales management role or a comparable leadership development program Consistent track record of exceeding sales and/or retention quotas Experience developing and implementing strategic processes to increase team efficiencies Deep understanding of Sales Development - prospecting, cold calling, objection handling and qualifying Ability to work from Sprout’s Chicago office at least three days per week (Tuesday, Wednesday, and Thursday) with the possibility of additional in-office days depending on business needs Preferred qualifications for this role include: Software sales experience with a deep understanding of creating and fostering an exciting team culture&nbsp; Technical expertise and ability to acquire knowledge of new products to be able to articulate value in an outbound prospecting motion&nbsp; How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Partner with the Sr. Director of Sales Development to define key success metrics for your role and how you will measure against them. Meet your team in 1:1s to understand each individual’s current challenges and areas of opportunity. Educate yourself on the current team structure, goals and overall strengths/weaknesses. Within 3 months, you’ll start hitting your stride by: Understand the KPI’s that are driving the business and have a familiarity with how to manage each individual on your team to them Gained an understanding of our typical hiring profile and create a vision for how to raise the bar with all future hiring for your team Meet with leaders throughout the Sales &amp; Customer Success organization that share responsibility for obtaining similar targets and identify areas of opportunity. Establish a strong understanding of the sales enablement, create/analyze team reports, and identify coaching opportunities. Begin coaching and mentoring the team with call shadowing and role plays to help them improve, both professionally and personally. Create an early concept of the future plan for your team and begin prioritizing. Within 6 months, you’ll be making a clear impact through: Measure initial process improvements and make adjustments where appropriate. Have built strong cross-departmental relationships with Sales Development, Sales Leadership Stakeholders, Sales Operations, Marketing, and Product teams. Step up as a leader to share best practices across the Sales &amp; Customer Success organization and help others grow from your experiences. Meet agreed-upon goals and targets relating to revenue targets and team productivity. Continue to develop your team, both personally and professionally. Become a Sprout Social and social media expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals. Within 12 months, you’ll make this role your own by: Inspire the team to exceed targets by closely monitoring and managing to process consistency&nbsp; Obtain (solicited and unsolicited) and act upon peer, customer, and leadership feedback. Be recognized as a subject matter expert and leader at Sprout. Establish and begin executing against the long-term plan for your team. Promote members on your team and begin creating a bench of new talent. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.&nbsp; Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle In the United States, we have two geographic pay zones. This role’s On Target Earnings (“OTE”) for new hires in each zone are: Zone 2 (Chicago): $130,000.00 (min), $162,500.00 (mid), $178,750.00 (max) USD annually OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. The minimum amount earned is the fixed base salary. The incentive plan is uncapped. The listed ranges represent the expected earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp;Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Manager, Sales Development (SDR)

Description Sprout Social is looking to hire a Manager, Go to Market Analytics for the Revenue Operations team. Why join Sprout’s Sales &amp; Success team? Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including Kroger, Reebok, Salesforce, and Canva. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.&nbsp; What you’ll do We are looking for an experienced people manager to drive data-driven decision-making throughout the organization through rigorous planning, modeling, and analysis. In this role, you will play a key part in shaping our go-to-market strategies, forecasting and measuring revenue performance, and optimizing our revenue organization for accelerating growth. Team Leadership: Lead and develop a high-performing team of analysts, fostering a culture of data-driven decision-making and proactive insights. Mentor and coach team members to enhance their skills and capabilities to produce accurate, intuitive, and actionable work products. Modeling &amp; Analysis: Operate as a key driver in the annual planning process by developing, maintaining, and analyzing key internal models, including operating plan, pipeline plan, and headcount model. Own the revenue operations forecast and consistently provide insight to the business based on the outputs of that model Translate business strategy into an operational coverage model, using data to evaluate and optimize the effectiveness of the strategy. Drive the quota-setting process for all sales and success functions Measurement &amp; Reporting: Define the measurement of revenue performance and partner with business analytics to optimize reporting for accuracy, efficiency, and scalability. Define, in partnership with business analytics, a comprehensive reporting suite for executive use that captures key performance indicators and scalably communicates performance versus targets and goals Collaborate with business partners on optimizing the reporting suite for individual departments and functions Cross-Functional Collaboration: Simplify complex data findings and communicate them in clear, actionable business terms to present to peers and leaders. Partner with the business analytics team to build source-of-truth data and analytics assets to provide comprehensive and consistent views of business performance. Clearly define and communicate requirements for data structure and cleanliness to tools and systems teams Collaborate with IT teams to optimize data infrastructure and systems for seamless data flow and accessibility. What you’ll bring You have strong analytical and problem-solving skills alongside excellent communication and presentation skills. You are able to work independently as well as collaborate within a team. You have experience interacting with senior leadership to drive impact.&nbsp; These are the minimum qualifications that our hiring team is looking for in this role: 4+ years in Revenue or Sales Operations 1+ years of experience leading and managing teams Strong proficiency in SQL and advanced Excel skills Deep experience with data visualization and BI tools (e.g., Tableau) Significant exposure to CRM (e.g., Salesforce) or other enterprise-grade relational databases Knowledge of statistical modeling and machine learning techniques Preferred qualifications for this role include: Prior experience in SaaS Advanced degree in Statistics, Mathematics, Economics, Computer Science, or Engineering (e.g., MBA, MS) preferred Experience with advanced statistical modeling or machine learning algorithms Proven ability to manage complex projects and drive business insights How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization Work closely with the Senior Director of Sales Operations to define key success metrics for your role and establish how you will measure progress against them. Start gaining a deep understanding of our business, platform, applications, and key company metrics. Familiarize yourself with the current team structure, goals, and assess the team's strengths and areas for improvement. Within 3 months, you’ll start hitting your stride by: Collaborate with leaders across global Sales, Customer Success, Finance, Marketing, Product, and Operations to align on shared targets and identify areas of opportunity. Take ownership over assessing business performance versus operating and quota plan Form a point of view on the existing dashboarding suite and develop a roadmap to a more optimized future state Improve the forecasting model to increase predictive accuracy Develop a strategic plan to meet the expectations of this role and deliver on the key objectives of this function. Within 6 months, you’ll be making a clear impact through: Optimize the organization of your team, ensuring you are maximizing the talent on your team by aligning the right responsibilities and stretch assignments to each team member. Create a comprehensive strategy to assess the effectiveness of the sales coverage model and begin recommending enhancements and alterations to drive accelerated growth. Drive planning efforts, ensuring your team consistently meets its goals and expectations. Within 12 months, you’ll make this role your own by: Gather and act on both solicited and unsolicited feedback from peers and leadership. Develop and start implementing a long-term plan for your team’s growth and success. Bring your unique ideas and talents to the table—surprise us by making positive changes to your team that we haven’t even thought of yet. Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. For this role, our current base pay ranges for new hires are: Zone 1 (New York, California, Washington): $124,080 (min), $155,100 (mid), $170,610&nbsp;(max) USD annually Zone 2 (All other US states): $112,800 (min), $141,000 (mid), $155,100 (max) USD annually The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Manager, Go To Market Analytics

Description Sprout Social is looking to hire a Director, Customer Adoption for the Customer Experience team. Why join Sprout’s Customer Experience team? Sprout Social’s Customer Experience division is evolving to meet the future of customer engagement. With a high bar for excellence and innovation, the Support &amp; Adoption Operations team combines world-class support with proactive, data-driven engagement. Our mission is to revolutionize how we empower customers by leveraging automation, insights, and operational rigor to deliver adoption, retention, and growth at scale. The Director of Customer Adoption&nbsp;will not only design the strategy for scaled success, but also optimize the team and operating model to execute it. You will be responsible for setting and tracking performance metrics across the scaled book of business, ensuring the team is accountable to adoption, logo retention, and Net Dollar Retention (NDR) goals. This role will establish clear KPIs, introduce stretch goals, and create reporting frameworks that make progress visible at every level of the organization. As both a strategic leader and operational driver, you will build scalable systems and team structures that consistently deliver measurable impact for customers and for Sprout. The ideal candidate is both visionary and operational. You can architect scalable systems that marry proactive customer strategy with operational excellence, and you are energized by cross-functional collaboration across Support, Success, Sales, Product, and Data teams. What you’ll do Build &amp; Scale Adoption FrameworksDesign, operationalize, and continuously refine scalable adoption programs, blending automation, Gainsight playbooks, and digital-first engagement strategies. Operationalize Risk &amp; Opportunity SignalsPartner with Ops and Data teams to surface leading indicators of risk (low adoption, disengagement, churn behaviors) and opportunity (expansion, upsell readiness). Translate insights into actionable workflows for customer operations and success teams. Drive Proactive Customer EngagementCreate lifecycle-based engagement models spanning onboarding, utilization, expansion, and renewal readiness. Ensure customers receive timely and value-focused outreach that accelerates adoption and reduces churn. Own Systems &amp; Tools StrategyPartner with Success and Support Ops to optimize Gainsight, Zendesk, and other CX tools for scaled adoption. Ensure workflows, CTAs, and dashboards align to business priorities and enable efficient execution. Partner Cross-FunctionallyServe as the connective tissue between CX, Product, and Revenue teams, ensuring customer insights are shared, acted on, and tied back to measurable business outcomes. What you’ll bring The minimum qualifications for this role include: 10+ years of experience in Customer Success, Scaled Success, Support Operations, or related SaaS CX leadership roles 3+ years in people management, with demonstrated success leading high-performing, cross-functional teams Expertise in designing scaled engagement strategies, lifecycle playbooks, or digital adoption programs Strong operational acumen with experience in Gainsight (or similar), Salesforce, and CX engagement tools Data-driven decision maker with proven ability to define and track KPIs that drive adoption, retention, and growth Preferred qualifications for this role include: Proven experience leading Customer Success or Operations functions in high-growth SaaS environments, with a focus on scaling teams, processes, and systems from the ground up Demonstrated success driving automation, AI/ML-driven insights, or digital engagement strategies Strong executive presence and communication skills, with the ability to influence across senior stakeholders Passion for operational excellence and continuous improvement in the customer experience How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout’s onboarding, gaining a deep understanding of our products, values, and customer engagement model Build relationships with Support, Success, Product, and Revenue leaders Review current team workflows in Gainsight and Zendesk, CTAs, and adoption playbooks Within 3 months, you’ll start hitting your stride by: Define a clear vision for scaled adoption strategy across lifecycle stages (onboarding, utilization, renewals, expansion) Partner with Operations to establish reporting frameworks and dashboards that track customer health, adoption, retention, early signals of churn, and team performance Set KPIs and stretch goals for the team aligned to business priorities Within 6 months, you’ll be making a clear impact through: Launch at least two new scaled adoption initiatives, leveraging automation and data-driven insights Drive measurable improvement in adoption KPIs (logins, feature usage, active users) across the Foundations book of business Partner with Product and CX Ops to surface and act on the top 5 customer risk trends Within 12 months, you’ll make this role your own by: Deliver a measurable increase in adoption and retention within the scaled segment Optimize the team and operational structure to support global growth and future scale Establish Sprout’s Adoption Operations team as a model of innovation and operational excellence in the SaaS industry Surprise us—bring a new idea or approach that transforms the way we engage customers at scale Of course, what is outlined above is the ideal timeline, but things may shift based on business needs, and other projects and tasks could be added at the discretion of your manager. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. In the United States, we have two geographic pay zones. This role’s On Target Earnings (“OTE”) for new hires in each zone are: Zone 1 (New York, California, Washington): $142,560 (min), $178,200 (mid), $196,020 (max) USD annually Zone 2 (All other US states): $129,600 (min), $162,000 (mid), $178,200 (max) USD annually OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. The minimum amount earned is the fixed base salary.&nbsp; The listed ranges represent the expected earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Director, Customer Adoption

Sprout Social is looking to hire an Onboarding Consultant on the Professional Services team, to be based in Ireland&nbsp; Why join Sprout’s Sales &amp; Success team? Joining the Professional Services team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including Walmart, Under Armour, Salesforce and The Trevor Project. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.&nbsp; What you’ll do Manage English-speaking customers’ (and other customers in local language if relevant) tailored and value-driven onboarding experience that ensures customers are set up for success in achieving their business goals Proactively support and assist customers throughout their onboarding process, leveraging multiple communication methods like video calls and email, with an unwavering commitment to delivering an excellent customer experience Manage ongoing onboarding projects with deliverables that are shared with multiple stakeholders Consistently meet and exceed quantitative goals and exemplify qualitative behaviors that support team members and customers What you’ll bring Sprout Social is looking for a highly driven, enthusiastic and tech-savvy Onboarding Consultant&nbsp; to onboard and train new and existing customers. You will be the first point of contact with our new customers and pride yourself on being organized, detail-oriented, and empathetic while providing a stellar customer experience.&nbsp; The minimum qualifications for this role include: 2+ years experience in an onboarding / account management / client relationship role in the technology industry Experience delivering customized and engaging product education sessions via web conference software with a focus on adoption of the tool, helping customers to solve problems that aren’t always straightforward (or alternatively the equivalent professional experience in adult education) In-depth knowledge of social media platforms, and a general understanding of the social media industry Project management experience with ability to manage simultaneous software implementations for multiple clients Preferred qualifications for this role include: Fluency in additional languages - German preferable Able to identify and align a customer’s goals and objectives with Sprout’s value, capabilities, and solution&nbsp; Superior organizational and time management skills Excellent written and verbal communication skills with the ability to show empathy, patience, and critical thinking at every stage of the customer journey Experience in mentoring team members and collaborating with internal partners Salesforce.com or other CRM experience is a plus How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s 3-week new hire training &amp; onboarding program remotely through pre-recorded webinars. You’ll gain a broader understanding of our products and how your role fits into the organization. Pass your Sprout certification Pass your mock call certifications with your mentor and your manager Shadow Customer Success Manager and Onboarding Consultant’s’ calls to learn success strategies and positioning Within 3 months, you’ll start hitting your stride by: Complete the new hire mentor program, showing successful command of the Sprout product and how to drive customers towards success with the tools Work up to full funnel of about 50 customers Have a marked impact on product adoption levels for customers that you engage with Within 6 months, you’ll be making a clear impact through: Meet agreed-upon goals and targets relating to activity levels, product adoption Begin to expand customer type in terms of size, industry, location etc.&nbsp; Within 12 months, you’ll make this role your own by: Continue to meet and exceed goals and targets relating to daily activity and product adoption, in addition to positively influencing customer retention Obtain (solicited and unsolicited) peer and customer feedback Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient and state-of-the-art offices in Dublin’s city centre, for those who prefer an office setting Whenever possible, we want to provide team members the flexibility to work in the location that makes the most sense for them. If you prefer an office setting, this role may be based in our Dublin location. If you prefer to work remotely from another location within Ireland, we will accommodate you as best as possible.&nbsp; Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Onboarding Consultant

Sprout Social is looking to hire a Senior Technical Program Manager to our R&amp;D Operations team.&nbsp; Why join Sprout’s R&amp;D Operations team? Sprout empowers businesses around the globe to tap into the power and opportunity of social media. Our software brings together social content and messaging, data and workflows in a unified system of record, intelligence and action. Operating across major social media channels like Twitter, Facebook, Instagram, TikTok, Pinterest, LinkedIn, Google and YouTube, we provide organizations with a centralized platform to effectively manage social media efforts across stakeholders and business functions. We’re relentless about ensuring the success of our customers and building elegant software, and are regularly recognized by customers for our industry-leading products. What you’ll do:&nbsp; Reporting to the Chief of Staff &amp; Head of Ops for R&amp;D, and partnering closely with the Senior Manager of Data Science, you’ll embed directly with the Data Science team to establish and refine operational practices. You’ll be responsible for shaping how the team manages intake, stakeholder requests, and delivery workflows, while introducing frameworks and tools that make collaboration smoother and more transparent. In this role, you will:&nbsp; Partner with Data Science leadership to define, document, and evolve operational processes, including intake, prioritization, stakeholder management, and program tracking. Build and maintain Jira projects, dashboards, and workflows that provide clarity, accountability, and visibility into ongoing and upcoming work. Organize and facilitate program planning, reviews, and communication cadences to ensure the Data Science team and its stakeholders remain aligned and well-informed. Develop frameworks for stakeholder engagement and communication so the right inputs are captured and decisions can be made quickly. Surface risks, clarify dependencies, and proactively manage blockers across the team’s portfolio of work. Introduce and refine lightweight, scalable structures that help Data Science operate effectively within the broader R&amp;D organization. Support adoption and change management for new Data Science tools, processes, and platforms. Establish operational metrics to track the health and impact of Data Science initiatives. What you’ll bring&nbsp; You’re an experienced program manager who brings clarity to complexity and builds right-sized systems that keep cross-functional work organized and accountable. You know how to navigate the org to bring in the right people, surface risks early, and get to the root of problems. You stay connected to the “why” — understanding goals, strategy, and execution — and help teams stay aligned to it. If you’re a strategic thinker with a passion for keeping R&amp;D teams organized, and you’re excited to shape what great R&amp;D program management looks like, we’d love to talk to you! &nbsp; The minimum qualifications for this role include: 4+ years of experience working in software organizations in Engineering, Program Management, or Technical Program Management roles Proven track record of leading large-scale, high-impact, cross-functional technical programs Experience in high-growth SaaS environments Preferred qualifications: Strong strategic thinking with the ability to connect day-to-day execution to broader business objectives Skilled at navigating ambiguity and bringing clarity and focus to teams Excellent leadership, organizational, and communication skills Background in supporting data-focused teams with a solid grasp of foundational technology concepts Experience using Atlassian products (Jira, Confluence), Google Suite (Docs, Slides, Sheets), Mixpanel and Tableau Familiarity with analytics and reporting environments (e.g., Sheets, Mixpanel, Hex, Tableau) and experience leading teams or initiatives that leverage these tools. How you’ll grow Within 1 month, you’ll plant your roots, including: Completing Sprout Social’s new hire training and onboarding alongside fellow new team members to gain a broad understanding of our products and how your role fits into the organization. Partnering with your manager and the Senior Manager of Data Science to define success metrics for your role and how you’ll be measured. Exploring our products to understand what makes our software unique and why customers love it. Building relationships across data teams, product, engineering, design, and GTM teams. Within 3 months, you’ll start hitting your stride by: Establish a clear understanding of the Data Science team’s objectives, portfolio, and stakeholder landscape. Stand up initial operational processes and Jira structures to improve intake, prioritization, and visibility. Begin facilitating team ceremonies and stakeholder updates, driving clarity and momentum in ongoing work. Identifying opportunities to improve how we collaborate and operate across functions and within Data Science. Within 6 months, you’ll be making a clear impact through: Become the go-to partner for Data Science leadership on operational excellence, intake prioritization, and cross-team alignment. Roll out frameworks for stakeholder management that improve communication and reduce friction across the org. Ensure that the team’s work is consistently visible, tracked, and connected to R&amp;D-wide objectives Contribute to more predictable planning and delivery cycles for the Data Science team. Within 12 months, you’ll make this role your own by: Act as a thought partner to the Senior Manager of Data Science and R&amp;D Operations leadership, shaping how program management best supports technical research-oriented teams. Share and scale successful frameworks you’ve developed for Data Science so they can be adopted by other technical groups. Surprising us — bringing your unique skills, ideas, and energy to strengthen the team in ways we haven’t yet imagined. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. For this role, our current base pay ranges for new hires are: Zone 1 (New York, California, Washington): $147,488 (min), $184,400(mid), $221,232 (max) USD annually Zone 2 (All other US states): $134,100 (min), $167,600 (mid), $201,100 (max) USD annually The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our&nbsp;Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Senior Technical Program Manager, Data Science

Description Sprout Social is looking to hire a Manager, Professional Services to oversee a team of Strategic Service consultants who provide guidance, training, set-up and strategy on social media and Sprout solutions for enterprise-level customers. Why join Sprout’s Sales &amp; Success team? Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including Kroger, Reebok, Salesforce, and Canva. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.&nbsp; What you’ll do Drive delivery excellence within an assigned team of strategic consultants with a focus on standardizing value-focused deliverables Partner with other leaders on the education strategy for strategic consultants to ensure the staff maintains a high level of acumen in our software, clients and social media strategy Partner with team and Service leaders to establish, implement and maintain the overarching consulting rituals that elevate conversations with our customers, defend revenue and drive predictable consulting outcomes Work with other Services leaders to manage team bandwidth and project assignment&nbsp; Provide ongoing feedback on performance to direct reports to ensure success in their role and support their career progression&nbsp; Proactively engage business leaders and other subject matter experts within the company on key issues and provide guidance that helps manage risks and opportunities Partner with other leaders to ensure predictable client journeys that change as our company evolves. Be the face of the Professional Services team in the sale cycle and play the role of executive sponsor for recurring customers What you’ll bring Sprout Social is looking for an experienced leader of Professional Services who understands the fundamentals of all facets of social media strategy and has experience leading teams and consulting with enterprise-level customers on social media trends and best practices. The ideal candidate enjoys working with customers and collaborating with their team and other leaders to achieve objectives. They understand the value a Services organization can bring to a company and look for ways to leverage that value for our customers and Sprout. They are an analytical thinker with an eye for improvement and a passion for coaching and leveling up a team.&nbsp; These are the minimum qualifications that our Professional Services team is looking for in this role: 5+ years of senior-level social media experience that demonstrates a comprehensive knowledge of social media networks, influencer campaign management, customer stakeholders, the social media landscape and how to elevate strategy within the social media ecosystem&nbsp; 3+ years of experience in a people management role with a demonstrated passion for coaching and mentoring employees Experience in an executive level customer-facing consulting/manager role&nbsp; Project management or program management experience with a proven ability to create and sustain unique value add programs/tactics that align to customer outcomes Experience leading the development of education that enhances the team and creates a bench of new talent Preferred qualifications for this role include: Excellent communication and presentation skills with the ability to present to a variety of external audiences and levels Understanding of Professional Services operations including processes and KPIs such as CSAT, utilization, project health, and gross retention. Understanding of all components of a software sales process and customer lifecycle How you’ll grow Within 1 month, you’ll plant your roots, including: Completing Sprout Social’s new hire training and onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Partnering with Professional Services Leadership to define key success metrics for your role and how you will measure against them Meeting your team and understanding each individual’s current areas of opportunity Understanding the structure of the Services org and current goals Within 3 months, you’ll start hitting your stride by: Coaching and mentoring your team with call shadowing and role plays Identifying process improvements and areas of opportunity across your team and org&nbsp; Participating in sales deals and assisting with the pitching, scoping, closing, and negotiation Within 6 months, you’ll be making a clear impact through: Partnering with Service leaders to set a strategy that aligns with department goals and needs Building strong cross-functional relationships with other teams Meeting agreed-upon team performance goals and targets, including those relating to CSAT and team productivity Within 12 months, you’ll make this role your own by: Consistently meeting or exceeding goals set for team and role Being recognized as a subject matter expert and leader in your area Developing a method for creating an internal bench of talent within Sprout&nbsp; Surprise us! Provide new ideas and insights that will help the Professional Services team continue to grow and scale Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits ProgramWe’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders Growing corporate social responsibility program that is driven by the involvement and passion of our team members This role’s minimum On Target Earnings (“OTE”) is $120,200 (min), $150,300 (mid), $165,330 (max) CAD annually. OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. The minimum amount earned is the fixed base salary.&nbsp; The listed ranges represent the expected earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Candidates for this remote work opportunity must be based in either British Columbia or Ontario. If you are based in another location within Canada, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration. #LI-RemoteSprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Description Sprout Social is looking to hire a Strategic Services Consultant to the Sales &amp; Success team. Why join Sprout’s Sales &amp; Success team? Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including Kroger, Reebok, Salesforce, and Canva. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.&nbsp; What you’ll do Manage customers’ tailored and value-driven implementation experience that ensures customers are set up for success in achieving their business goals Manage ongoing strategic consulting projects with deliverables that are shared with multiple stakeholders, including senior executives Level up the social sophistication of our customers as well as our team to meet the ever-changing needs of social media What you’ll bring Sprout Social is looking for a Strategic Services Consultant who can help our customers recognize the most value from our Sprout Social suite of solutions. The ideal candidate is the perfect blend of product-savvy and customer-focused, understands the social industry and social KPIs, and loves working in a fast-paced and evolving environment.&nbsp; The minimum qualifications for this role include: 2+ years in social media strategy, professional services, or customer-facing roles in SaaS Experience in training and in navigating a software platform Project management experience Preferred qualifications for this role include: Understanding of social networks (in particular Twitter, Facebook, Instagram, and LinkedIn) and social media strategy for large organizations Understanding sophisticated use cases for social media strategy, such as influencer marketing and customer care Flexibility to work on multiple projects and simultaneously support the Sales and Success team Understanding of all components of a software sales process and customer lifecycle Excellent communication and presentation skills with the ability to present to a variety of external audiences How you’ll grow Within 1 month, you’ll plant your roots, including: Experiencing Sprout’s in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers Making a plan with your manager to set initial priorities, aligning on expectations for your role, planting goalposts for your career, and learning about Sprout’s approach to helping customers see social differently Meeting with your Professional Services peer mentor and gathering learnings to implement into your role Fully understanding our Services offerings, from delivery to project management to reporting Shadowing Strategic Services Consultants on calls to learn relevant customer stories and case studies from the field Within 3 months, you’ll start hitting your stride by: Building connections with members from other teams through active networking and community building Developing a clear understanding of the entire Sprout platform, its features and use cases, and be able to explain them to customers Getting to know and begin to build working relationships with stakeholders throughout our Sales, Customer Success, Product and Marketing teams Leading services projects independently and clearly communicate results and deliverables to customers Within 6 months, you’ll be making a clear impact through: Your first performance conversation with your manager, where you’ll discuss your accomplishments in your role and work together to build goals for your professional growth Becoming a Sprout Social product expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals Within 12 months, you’ll make this role your own by: Becoming a go-to resource for the Professional Services team and the larger Sales &amp; Customer Success organization. You will deliver at a high level each day and make an impact outside of just customer work Surprising us! Use your unique ideas and abilities to change your team in beneficial ways that we haven’t even considered yet Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits ProgramWe’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders Growing corporate social responsibility program that is driven by the involvement and passion of our team members The base pay range for this role is $80,000.00 (min), $100,000.00 (mid), $110,000.00 (max) CAD annually. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements.&nbsp; The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. We have outlined the various components to an employee’s full compensation package&nbsp;here to help you to understand our total rewards package. Candidates for this remote work opportunity must be based in either British Columbia or Ontario. If you are based in another location within Canada, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration. #LI-Remote When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our&nbsp;Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy. Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Description Sprout Social is looking to hire a Strategic Services Consultant to the Sales &amp; Success team. Why join Sprout’s Sales &amp; Success team? Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including Kroger, Reebok, Salesforce, and Canva. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.&nbsp; What you’ll do Manage customers’ tailored and value-driven implementation experience that ensures customers are set up for success in achieving their business goals Manage ongoing strategic consulting projects with deliverables that are shared with multiple stakeholders, including senior executives Level up the social sophistication of our customers as well as our team to meet the ever-changing needs of social media What you’ll bring Sprout Social is looking for a Strategic Services Consultant who can help our customers recognize the most value from our Sprout Social suite of solutions. The ideal candidate is the perfect blend of product-savvy and customer-focused, understands the social industry and social KPIs, and loves working in a fast-paced and evolving environment.&nbsp; The minimum qualifications for this role include: 2+ years in social media strategy, professional services, or customer-facing roles in SaaS Experience in training and in navigating a software platform Project management experience Preferred qualifications for this role include: Understanding of social networks (in particular Twitter, Facebook, Instagram, and LinkedIn) and social media strategy for large organizations Understanding sophisticated use cases for social media strategy, such as influencer marketing and customer care Flexibility to work on multiple projects and simultaneously support the Sales and Success team Understanding of all components of a software sales process and customer lifecycle Excellent communication and presentation skills with the ability to present to a variety of external audiences How you’ll grow Within 1 month, you’ll plant your roots, including: Experiencing Sprout’s in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers Making a plan with your manager to set initial priorities, aligning on expectations for your role, planting goalposts for your career, and learning about Sprout’s approach to helping customers see social differently Meeting with your Professional Services peer mentor and gathering learnings to implement into your role Fully understanding our Services offerings, from delivery to project management to reporting Shadowing Strategic Services Consultants on calls to learn relevant customer stories and case studies from the field Within 3 months, you’ll start hitting your stride by: Building connections with members from other teams through active networking and community building Developing a clear understanding of the entire Sprout platform, its features and use cases, and be able to explain them to customers Getting to know and begin to build working relationships with stakeholders throughout our Sales, Customer Success, Product and Marketing teams Leading services projects independently and clearly communicate results and deliverables to customers Within 6 months, you’ll be making a clear impact through: Your first performance conversation with your manager, where you’ll discuss your accomplishments in your role and work together to build goals for your professional growth Becoming a Sprout Social product expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals Within 12 months, you’ll make this role your own by: Becoming a go-to resource for the Professional Services team and the larger Sales &amp; Customer Success organization. You will deliver at a high level each day and make an impact outside of just customer work Surprising us! Use your unique ideas and abilities to change your team in beneficial ways that we haven’t even considered yet Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. For this role, our current base pay ranges for new hires are: Zone 1 (New York, California, Washington): $84,080 (min), $105,100 (mid), $115,610 (max) USD annually Zone 2 (All other US states): $76,400 (min), $95,500 (mid), $105,050 (max) USD annually The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Sprout Social is looking for a highly driven, collaborative, and tech-savvy SMB Account Executive with strong business acumen to join our Sales team, to be based in New South Wales or Victoria, Australia.&nbsp; Why join Sprout’s Sales &amp; Success team? Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including Canva, Minor Hotels, Jollibee, Converge ICT, BDO Unibank. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.&nbsp; What you’ll do Drive new business in our SMB segment by converting our prospective clients into customers Generate monthly and quarterly pipeline coverage of high-potential prospective users from inbound leads and outbound prospecting Use solution based value selling to understand customer needs through detailed discovery calls, and communicate the value proposition with product demonstrations and proposals&nbsp; Partner closely with your team, manager and Solutions Engineer to solve complex customer problems, position the best solution and move customers through the funnel Own your own numbers; take responsibility for your activity levels, conversion rates, RPS to ensure that you are a top performer What you’ll bring Sprout Social is looking for a highly driven, collaborative, and tech-savvy SMB Account Executive with strong business acumen to join our Sales team. Ideally, you will be equally driven by a customer-centric mentality as well as a desire to close new business. These are the minimum qualifications that our hiring team is looking for in this role: 6 months + experience in an outbound closing role in B2B sales or relevant experience Consistent track record of success Experience working with Salesforce.com or other CRM platform Preferred qualifications for this role include: 1+ years of closing experience in B2B sales Exceptional organizational, presentation, and communication skills - phone, email and webinar Technical expertise and ability to acquire knowledge of new products How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Partner with the Manager, Customer Commercialisation, Velocity, APAC to define key success metrics for your role and how you will measure against them. Begin developing familiarity with our business, platform, and applications, as well as our company’s key metrics. Acclimate yourself to the day-to-day responsibilities of Sprout’s SMB team by shadowing team members, listening to recorded customer calls and working closely with our Sales Enablement team. Within 3 months, you’ll start hitting your stride by: Manage a strong pipeline of qualified leads and begin the process of self generating pipeline with key accounts and strategic stakeholders. Own your numbers - Meet and exceed monthly activity, pipeline and new business metrics Conduct active research leveraging all available tools and data sources to understand your customer's brand, culture, KPIs, partners, and success metrics so you can add value throughout your interactions and become a trusted advisor. Within 6 months, you’ll be making a clear impact through: Have built solid relationships at the C-Level with your “book of business". Represent Sprout at conferences and engage potential leads in person at trade shows and events to continue to build our customer base. Become a Sprout Social and social media expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals. Own your numbers - consistently meet and exceed your activity goals to build a fruitful pipeline that will provide consistent quota attainment. Within 12 months, you’ll make this role your own by: Consistently meet and exceed monthly activity, pipeline and new business metrics. Step up as a leader to share best practices across the organization and help others grow from your experiences. Obtain (solicited and unsolicited) and act upon peer and customer feedback. Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders Growing corporate social responsibility program that is driven by the involvement and passion of our team members &nbsp; Candidates for this remote work opportunity must be based in either New South Wales or Victoria, Australia. If you are based in another location within Australia or APAC, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration. #LI-RemoteSprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Account Executive, SMB (ANZ)

Sprout Social is looking to hire an Account Executive, Enterprise to the International Sales &amp; Success team, based in Australia. Why join Sprout’s Sales &amp; Success team? Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including Atlassian, Canva, Minor Hotels, UNICEF. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.&nbsp; What you’ll do Prospect, develop and close sales opportunities with both new logos and existing customers in the enterprise segment. Own your numbers - consistently meet and exceed your activity goals (prospecting and meetings completed) to build a fruitful pipeline that will provide consistent quota retirement Establish deep relationships within your book of business through multi-threading, achieving both executive or VP level and end user engagement What you’ll bring Sprout Social is looking for a highly driven and tech-savvy Account Executive with strong business acumen to join our expanding international sales team. Ideally, you will be equally driven by a customer-centric mentality as well as a desire to find and close new business. These are the minimum qualifications that our hiring team is looking for in this role: 4+ years of closing experience in B2B sales Proven success selling/cross-selling to enterprise organizations (1,000+ global employees) Ability to manage a large number of prospective accounts and identify problems, opportunities and consultatively provide solutions for each of them Additionally, these are the preferred qualifications that would indicate a particularly strong candidate: Experience building relationships, presenting and selling to senior level decision makers across multiple functions SaaS experience preferred Experience working with internal partners and cross-functional stakeholders to increase deal momentum and exceed both prospects and customers expectations How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Partner with Enterprise Leadership to define key success metrics for your role and how you will measure against them. Meet with current members of the Enterprise Sales team individually to understand what’s working, what’s not, and gather learnings to implement into your role. Shadow Account Executives on calls live or through Gong to learn sales strategies and positioning. Dive right into our platform to learn about what makes our platform unique, how our solution impacts business objectives and why customers love our solutions. Learn Sprout’s go-to-market messaging, key differentiators, develop and personalize segment-specific value propositions. Learn the relevant customer stories and case studies to justify your value propositions with real ROI examples from the field. Complete a demo and written certification to ensure comprehension. Learn Sprout’s existing customer sales process by shadowing your peers. Within 3 months, you’ll start hitting your stride by: Meet with all your existing customers within the book of business and begin the process of building relationships with key strategic stakeholders. Identifying the top 20-25% of new logo opportunities within your book of business to create focus and execution in your weekly prospecting activities. Understand the language of all your customers and where we can expand our offerings by expansion into new business units or increasing utilization of our platform with existing customers. Own your numbers - consistently meet and exceed your activity&nbsp; goals to build a fruitful pipeline that will provide consistent quota attainment after ramp. Co-build account &amp; territory plans with your BDR &amp;, Solutions Engineers teammates. Regularly meet with your BDR to define a relationship that ensures seamless communication and coordination on all net new business generation and expansion opportunities. Conduct active research leveraging all available tools and data sources to understand your customers’ brand, culture, KPIs, partners, and success metrics so you can add value throughout your interactions and become a trusted advisor. Gain a solid understanding of your customer’s internal transitions and mitigate the risk of customer churn. Within 6 months, you’ll be making a clear impact through: Have built solid relationships at the C-Level with existing customers within your “book of business". Have built strong internal relationships with your peers, customer success, professional services, solutions engineering, our legal partners and others who will take part in your deal cycles. You will have a deep understanding of each team’s partnership expectations and service level agreement.. Have built 4X your monthly quota target of net new logo pipeline. Become a Sprout Social and social media expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals. Consistently achieve your monthly and quarterly revenue targets. Within 12 months, you’ll make this role your own by: Mentor and develop your BDR to become best in class at their respective functions and further advance their skill sets and career trajectory. Step up as a peer leader to share best practices across the organization and help others grow from your experiences. Consistently meet and exceed monthly activity, pipeline and new business metrics. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders Growing corporate social responsibility program that is driven by the involvement and passion of our team members Candidates for this remote work opportunity must be based in either New South Wales or Victoria, Australia. If you are based in another location within Australia or APAC,&nbsp;we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration. #LI-RemoteSprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Account Executive, Enterprise (ANZ)

Description Sprout Social is looking to hire an Account Executive, Enterprise (Public Sector) to the Sales &amp; Success team. Why join Sprout’s Sales &amp; Success team? Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including Kroger, Reebok, Salesforce, and Canva. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.&nbsp; What you’ll do Prospect, develop and close sales opportunities with both new logos and existing customers in the public sector segment. Own your numbers - consistently meet and exceed your activity goals (prospecting and meetings completed) to build a fruitful pipeline that will provide consistent quota retirement. Establish deep relationships within your book of business through multi-threading, achieving both executive or VP level and end user engagement. What you’ll bring Sprout Social is looking for a highly driven and tech-savvy Account Executive with strong business acumen to join our expanding Enterprise sales team. Ideally, you will be equally driven by a customer-centric mentality to close new business and grow customer accounts. These are the minimum qualifications that our hiring team is looking for in this role: 3.5+ years of closing experience in B2B sales Proven success selling/cross-selling to enterprise organizations Ability to manage a large number of prospective accounts and identify problems, opportunities and consultatively provide solutions for each of them Additionally, these are the preferred qualifications that would indicate a particularly strong candidate: Experience selling into the public sector&nbsp; Experience building relationships, presenting and selling to senior level decision makers across multiple functions Experience working with third-party resellers&nbsp; SaaS experience preferred Experience working with internal partners and cross-functional stakeholders to increase deal momentum and exceed both prospects and customers expectations How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Partner with the Director of Enterprise to define key success metrics for your role and how you will measure against them. Meet with current members of the Enterprise Sales team individually to understand what’s working, what’s not, and gather learnings to implement into your role. Shadow Account Executives on calls live or through Gong to learn sales strategies and positioning. Dive right into our platform to learn about what makes our platform unique, how our solution impacts business objectives and why customers love our solutions. Learn Sprout’s go-to-market messaging, key differentiators, develop and personalize segment-specific value propositions. Learn the relevant customer stories and case studies to justify your value propositions with real ROI examples from the field. Complete a demo and written certification to ensure comprehension. Learn Sprout’s existing customer sales process by shadowing your peers. Within 3 months, you’ll start hitting your stride by: Meet with all your existing customers within the book of business and begin the process of building relationships with key strategic stakeholders. Identifying the top 20-25% of new logo opportunities within your book of business to create focus and execution in your weekly prospecting activities. Understand the language of all your customers and where we can expand our offerings by expansion into new business units or increasing utilization of our platform with existing customers. Own your numbers - consistently meet and exceed your activity&nbsp; goals to build a fruitful pipeline that will provide consistent quota attainment after ramp. Co-build account &amp; territory plans with your BDR, Professional Services, Solutions Engineers &amp; Customer Success teammates. Regularly meet with your BDR to define a relationship that ensures seamless communication and coordination on expansion opportunities. Conduct active research leveraging all available tools and data sources to understand your customers’ brand, culture, KPIs, partners, and success metrics so you can add value throughout your interactions and become a trusted advisor. Gain a solid understanding of your customer’s internal transitions and mitigate the risk of customer churn. Within 6 months, you’ll be making a clear impact through: Have built solid relationships at the C-Level with existing customers within your “book of business". Have built strong internal relationships with your peers, customer success, professional services, solutions engineering, our legal partners and others who will take part in your deal cycles. You will have a deep understanding of each team’s partnership expectations and service level agreement. Travel locally or out of state to meet with critical customers on a quarterly basis to speed up your deal cycles and increase win rates. Become a Sprout Social and social media expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals. Consistently achieve your monthly and quarterly revenue targets. Within 12 months, you’ll make this role your own by: Mentor and develop your BDR to become best in class at their respective functions and further advance their skill sets and career trajectory. Step up as a peer leader to share best practices across the organization and help others grow from your experiences. Consistently meet and exceed monthly activity, pipeline and new business metrics. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and&nbsp; employee-led diversity, equity and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. In the United States, we have two geographic pay zones. This role’s On Target Earnings (“OTE”) for new hires in each zone are: Zone 1 (New York, California, Washington): $193,600 (min), $242,000 (mid), $266,200 (max) USD annually Zone 2 (All other US states): $176,000 (min), $220,000 (mid), $242,000 (max) USD annually OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. The incentive plan is uncapped. The listed ranges represent the expected earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Account Executive, Enterprise (Public Sector)

Description Sprout Social is looking to hire an Account Executive, Large Enterprise to the Sales &amp; Success team. Why join Sprout’s Sales &amp; Success team? Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including Kroger, Reebok, Salesforce, and Canva. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.&nbsp; What you’ll do Prospect, develop and close sales opportunities with both new logos and existing customers in the large enterprise segment. Own your numbers - consistently meet and exceed your activity goals (prospecting and meetings completed) to build a fruitful pipeline that will provide consistent quota retirement. Establish deep relationships within your book of business through multi-threading, achieving both executive or VP level and end user engagement. What you’ll bring Sprout Social is looking for a highly driven and tech-savvy Account Executive with strong business acumen to join our expanding Large Enterprise sales team. Ideally, you will be equally driven by a customer-centric mentality as well as a desire to find and close new business. These are the minimum qualifications that our hiring team is looking for in this role: 5+ years of closing experience in B2B sales Proven success selling/cross-selling to large enterprise organizations (5,000+ global employees) Ability to manage a large number of prospective accounts and identify problems, opportunities and consultatively provide solutions for each of them Additionally, these are the preferred qualifications that would indicate a particularly strong candidate: Experience building relationships, presenting and selling to senior level decision makers across multiple functions Experience working with internal partners and cross-functional stakeholders to increase deal momentum and exceed both prospects and customers expectations How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Partner with the Director of Enterprise to define key success metrics for your role and how you will measure against them. Meet with current members of the Enterprise Sales team individually to understand what’s working, what’s not, and gather learnings to implement into your role. Shadow Account Executives on calls live or through Gong to learn sales strategies and positioning. Dive right into our platform to learn about what makes our platform unique, how our solution impacts business objectives and why customers love our solutions. Learn Sprout’s go-to-market messaging, key differentiators, develop and personalize segment-specific value propositions. Learn the relevant customer stories and case studies to justify your value propositions with real ROI examples from the field. Complete a demo and written certification to ensure comprehension. Learn Sprout’s existing customer sales process by shadowing your peers. Within 3 months, you’ll start hitting your stride by: Meet with all your existing customers within the book of business and begin the process of building relationships with key strategic stakeholders. Identifying the top 20-25% of new logo opportunities within your book of business to create focus and execution in your weekly prospecting activities. Understand the language of all your customers and where we can expand our offerings by expansion into new business units or increasing utilization of our platform with existing customers. Own your numbers - consistently meet and exceed your activity&nbsp; goals to build a fruitful pipeline that will provide consistent quota attainment after ramp. Co-build account &amp; territory plans with your BDR, Professional Services, Solutions Engineers &amp; Customer Success teammates. Regularly meet with your BDR to define a relationship that ensures seamless communication and coordination on all net new business generation and expansion opportunities. Conduct active research leveraging all available tools and data sources to understand your customers’ brand, culture, KPIs, partners, and success metrics so you can add value throughout your interactions and become a trusted advisor. Gain a solid understanding of your customer’s internal transitions and mitigate the risk of customer churn. Within 6 months, you’ll be making a clear impact through: Have built solid relationships at the C-Level with existing customers within your “book of business". Have built strong internal relationships with your peers, customer success, professional services, solutions engineering, our legal partners and others who will take part in your deal cycles. You will have a deep understanding of each team’s partnership expectations and service level agreement. Have built 4X your monthly quota target of net new logo pipeline. Travel locally or out of state to meet with high potential prospects and critical customers on a quarterly basis to speed up your deal cycles and increase win rates. Become a Sprout Social and social media expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals. Consistently achieve your monthly and quarterly revenue targets. Within 12 months, you’ll make this role your own by: Mentor and develop your BDR to become best in class at their respective functions and further advance their skill sets and career trajectory. Step up as a peer leader to share best practices across the organization and help others grow from your experiences. Consistently meet and exceed monthly activity, pipeline and new business metrics. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and&nbsp; employee-led diversity, equity and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. In the United States, we have two geographic pay zones. This role’s On Target Earnings (“OTE”) for new hires in each zone are: Zone 1 (New York, California, Washington): $220,000 (min), $275,000 (mid), $302,500(max) USD annually Zone 2 (All other US states): $200,000 (min), $250,000 (mid), $275,000 (max) USD annually OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. The incentive plan is uncapped. The listed ranges represent the expected earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Account Executive, Large Enterprise

Sprout Social is looking to hire an Account Executive, Large Enterprise to the Sales &amp; Success team, based in Ireland. Why join Sprout’s Sales &amp; Success team? Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including Harrods, IHG, River Island, Stoneacre Motor Group, and University of Leeds. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.&nbsp; What you’ll do Prospect, develop and close sales opportunities with a focus on acquisition and new logos in the large enterprise segment. Own your numbers - consistently meet and exceed your activity goals (prospecting and meetings completed) to build a fruitful pipeline that will provide consistent quota retirement. Establish deep relationships within your book of business through multi-threading, achieving both executive or VP level and end user engagement. What you’ll bring Sprout Social is looking for a highly driven and tech-savvy Account Executive with strong business acumen to join our expanding Large Enterprise sales team. Ideally, you will be equally driven by a customer-centric mentality as well as a desire to find and close new business. These are the minimum qualifications that our hiring team is looking for in this role: 5+ years of closing experience in B2B sales Proven success selling/cross-selling to large enterprise organizations (5,000+ global employees) Ability to manage a large number of prospective accounts and identify problems, opportunities and consultatively provide solutions for each of them Additionally, these are the preferred qualifications that would indicate a particularly strong candidate: Experience building relationships, presenting and selling to senior level decision makers across multiple functions SaaS experience preferred Experience working with internal partners and cross-functional stakeholders to increase deal momentum and exceed both prospects and customers expectations How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Partner with Enterprise Leadership&nbsp; to define key success metrics for your role and how you will measure against them. Meet with current members of the Enterprise Sales team individually to understand what’s working, what’s not, and gather learnings to implement into your role. Shadow Account Executives on calls live or through Gong to learn sales strategies and positioning. Dive right into our platform to learn about what makes our platform unique, how our solution impacts business objectives and why customers love our solutions. Learn Sprout’s go-to-market messaging, key differentiators, develop and personalize segment-specific value propositions. Learn the relevant customer stories and case studies to justify your value propositions with real ROI examples from the field. Complete a demo and written certification to ensure comprehension. Learn Sprout’s existing customer sales process by shadowing your peers. Within 3 months, you’ll start hitting your stride by: Meet with all your existing customers within the book of business and begin the process of building relationships with key strategic stakeholders. Identifying the top 20-25% of new logo opportunities within your book of business to create focus and execution in your weekly prospecting activities. Understand the language of all your customers and where we can expand our offerings by expansion into new business units or increasing utilization of our platform with existing customers. Own your numbers - consistently meet and exceed your activity&nbsp; goals to build a fruitful pipeline that will provide consistent quota attainment after ramp. Co-build account &amp; territory plans with your BDR &amp;, Solutions Engineers teammates. Regularly meet with your BDR to define a relationship that ensures seamless communication and coordination on all net new business generation and expansion opportunities. Conduct active research leveraging all available tools and data sources to understand your customers’ brand, culture, KPIs, partners, and success metrics so you can add value throughout your interactions and become a trusted advisor. Gain a solid understanding of your customer’s internal transitions and mitigate the risk of customer churn. Within 6 months, you’ll be making a clear impact through: Have built solid relationships at the C-Level with existing customers within your “book of business". Have built strong internal relationships with your peers, customer success, professional services, solutions engineering, our legal partners and others who will take part in your deal cycles. You will have a deep understanding of each team’s partnership expectations and service level agreement.. Have built 4X your monthly quota target of net new logo pipeline. Become a Sprout Social and social media expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals. Consistently achieve your monthly and quarterly revenue targets. Within 12 months, you’ll make this role your own by: Mentor and develop your BDR to become best in class at their respective functions and further advance their skill sets and career trajectory. Step up as a peer leader to share best practices across the organization and help others grow from your experiences. Consistently meet and exceed monthly activity, pipeline and new business metrics. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient and state-of-the-art offices in Dublin’s city centre, for those who prefer an office setting Whenever possible, we want to provide team members the flexibility to work in the location that makes the most sense for them. If you prefer an office setting, this role may be based in our Dublin location. If you prefer to work remotely from another location within Ireland and/or the UK, we will accommodate you as best as possible.&nbsp; #LI-Remote If you are based in another location within EMEA, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration.&nbsp;Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Account Executive, Large Enterprise (EMEA)

Sprout Social is looking to hire an Account Executive, Large Enterprise to the Sales &amp; Success team, based in the UK.&nbsp; Why join Sprout’s Sales &amp; Success team? Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including Harrods, IHG, River Island, Stoneacre Motor Group, and University of Leeds. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.&nbsp; What you’ll do Prospect, develop and close sales opportunities with a focus on acquisition and new logos in the large enterprise segment. Own your numbers - consistently meet and exceed your activity goals (prospecting and meetings completed) to build a fruitful pipeline that will provide consistent quota retirement. Establish deep relationships within your book of business through multi-threading, achieving both executive or VP level and end user engagement. What you’ll bring Sprout Social is looking for a highly driven and tech-savvy Account Executive with strong business acumen to join our expanding Large Enterprise sales team. Ideally, you will be equally driven by a customer-centric mentality as well as a desire to find and close new business. These are the minimum qualifications that our hiring team is looking for in this role: 5+ years of closing experience in B2B sales Proven success selling/cross-selling to large enterprise organizations (5,000+ global employees) Ability to manage a large number of prospective accounts and identify problems, opportunities and consultatively provide solutions for each of them Additionally, these are the preferred qualifications that would indicate a particularly strong candidate: Experience building relationships, presenting and selling to senior level decision makers across multiple functions SaaS experience preferred Experience working with internal partners and cross-functional stakeholders to increase deal momentum and exceed both prospects and customers expectations How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Partner with Enterprise Leadership&nbsp; to define key success metrics for your role and how you will measure against them. Meet with current members of the Enterprise Sales team individually to understand what’s working, what’s not, and gather learnings to implement into your role. Shadow Account Executives on calls live or through Gong to learn sales strategies and positioning. Dive right into our platform to learn about what makes our platform unique, how our solution impacts business objectives and why customers love our solutions. Learn Sprout’s go-to-market messaging, key differentiators, develop and personalize segment-specific value propositions. Learn the relevant customer stories and case studies to justify your value propositions with real ROI examples from the field. Complete a demo and written certification to ensure comprehension. Learn Sprout’s existing customer sales process by shadowing your peers. Within 3 months, you’ll start hitting your stride by: Meet with all your existing customers within the book of business and begin the process of building relationships with key strategic stakeholders. Identifying the top 20-25% of new logo opportunities within your book of business to create focus and execution in your weekly prospecting activities. Understand the language of all your customers and where we can expand our offerings by expansion into new business units or increasing utilization of our platform with existing customers. Own your numbers - consistently meet and exceed your activity&nbsp; goals to build a fruitful pipeline that will provide consistent quota attainment after ramp. Co-build account &amp; territory plans with your BDR &amp;, Solutions Engineers teammates. Regularly meet with your BDR to define a relationship that ensures seamless communication and coordination on all net new business generation and expansion opportunities. Conduct active research leveraging all available tools and data sources to understand your customers’ brand, culture, KPIs, partners, and success metrics so you can add value throughout your interactions and become a trusted advisor. Gain a solid understanding of your customer’s internal transitions and mitigate the risk of customer churn. Within 6 months, you’ll be making a clear impact through: Have built solid relationships at the C-Level with existing customers within your “book of business". Have built strong internal relationships with your peers, customer success, professional services, solutions engineering, our legal partners and others who will take part in your deal cycles. You will have a deep understanding of each team’s partnership expectations and service level agreement.. Have built 4X your monthly quota target of net new logo pipeline. Become a Sprout Social and social media expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals. Consistently achieve your monthly and quarterly revenue targets. Within 12 months, you’ll make this role your own by: Mentor and develop your BDR to become best in class at their respective functions and further advance their skill sets and career trajectory. Step up as a peer leader to share best practices across the organization and help others grow from your experiences. Consistently meet and exceed monthly activity, pipeline and new business metrics. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient and state-of-the-art offices in Dublin’s city centre, for those who prefer an office setting Whenever possible, we want to provide team members the flexibility to work in the location that makes the most sense for them. If you prefer an office setting, this role may be based in our Dublin, Ireland location. If you prefer to work remotely from another location within Ireland and/or the UK, we will accommodate you as best as possible.&nbsp; #LI-Remote If you are based in another location within EMEA, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration.&nbsp;Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Description Sprout Social is looking to hire an Account Executive, Large Enterprise (Travel, Tourism &amp; Hospitality) to the Sales &amp; Success team. Why join Sprout’s Sales &amp; Success team? Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including Walmart, Under Armour, Salesforce and The Trevor Project. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.&nbsp; What you’ll do Prospect, develop and close sales opportunities with both new logos and existing customers in the enterprise TTH segment. Own your numbers - consistently meet and exceed your activity goals (prospecting and meetings completed) to build a fruitful pipeline that will provide consistent quota retirement. Establish deep relationships within your book of business through multi-threading, achieving both executive or VP level and end user engagement. What you’ll bring Sprout Social is looking for a highly driven and tech-savvy Account Executive with strong business acumen to join our Travel, Tourism &amp; Hospitality Enterprise sales team. Ideally, you will be equally driven by a customer-centric mentality as well as a desire to find and close new business. These are the minimum qualifications that our hiring team is looking for in this role: 5+ years of closing experience in B2B sales Proven success selling/cross-selling to large enterprise organizations (5,000+ global employees) Ability to manage a large number of prospective accounts and identify problems, opportunities and consultatively provide solutions for each of them Additionally, these are the preferred qualifications that would indicate a particularly strong candidate: Experience selling into the travel, tourism and hospitality industry Experience building relationships, presenting and selling to senior level decision makers across multiple functions SaaS experience preferred Experience working with internal partners and cross-functional stakeholders to increase deal momentum and exceed both prospects and customers expectations How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Partner with the Director of Enterprise to define key success metrics for your role and how you will measure against them. Meet with current members of the Enterprise Sales team individually to understand what’s working, what’s not, and gather learnings to implement into your role. Shadow Account Executives on calls live or through Gong to learn sales strategies and positioning. Dive right into our platform to learn about what makes our platform unique, how our solution impacts business objectives and why customers love our solutions. Learn Sprout’s go-to-market messaging, key differentiators, develop and personalize segment-specific value propositions. Learn the relevant customer stories and case studies to justify your value propositions with real ROI examples from the field. Complete a demo and written certification to ensure comprehension. Learn Sprout’s existing customer sales process by shadowing your peers. Within 3 months, you’ll start hitting your stride by: Meet with all your existing customers within the book of business and begin the process of building relationships with key strategic stakeholders. Identifying the top 20-25% of new logo opportunities within your book of business to create focus and execution in your weekly prospecting activities. Understand the language of all your customers and where we can expand our offerings by expansion into new business units or increasing utilization of our platform with existing customers. Own your numbers - consistently meet and exceed your activity&nbsp; goals to build a fruitful pipeline that will provide consistent quota attainment after ramp. Co-build account &amp; territory plans with your BDR, Professional Services, Solutions Engineers &amp; Customer Success teammates. Regularly meet with your BDR to define a relationship that ensures seamless communication and coordination on all net new business generation and expansion opportunities. Conduct active research leveraging all available tools and data sources to understand your customers’ brand, culture, KPIs, partners, and success metrics so you can add value throughout your interactions and become a trusted advisor. Gain a solid understanding of your customer’s internal transitions and mitigate the risk of customer churn. Within 6 months, you’ll be making a clear impact through: Have built solid relationships at the C-Level with existing customers within your “book of business". Have built strong internal relationships with your peers, customer success, professional services, solutions engineering, our legal partners and others who will take part in your deal cycles. You will have a deep understanding of each team’s partnership expectations and service level agreement. Have built 4X your monthly quota target of net new logo pipeline. Travel locally or out of state to meet with high potential prospects and critical customers on a quarterly basis to speed up your deal cycles and increase win rates. Become a Sprout Social and social media expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals. Consistently achieve your monthly and quarterly revenue targets. Within 12 months, you’ll make this role your own by: Mentor and develop your BDR to become best in class at their respective functions and further advance their skill sets and career trajectory. Step up as a peer leader to share best practices across the organization and help others grow from your experiences. Consistently meet and exceed monthly activity, pipeline and new business metrics. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. In the United States, we have two geographic pay zones. This role’s On Target Earnings (“OTE”) for new hires in each zone are: Zone 1 (New York, California, Washington): $220,000 (min), $275,000 (mid), $302,500(max) USD annually Zone 2 (All other US states): $200,000 (min), $250,000 (mid), $275,000 (max) USD annually OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. The incentive plan is uncapped. The listed ranges represent the expected earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Account Executive, Large Enterprise (Travel, Tourism & Hospitality)

Sprout Social is looking to hire an ANZ Sales Leader&nbsp;to the Sales &amp; Success team, to be based remotely in Australia. This person will work closely with and report to the Senior Director, APAC Sales.&nbsp; We are seeking a collaborative and thoughtful sales leader to oversee a blended team of Enterprise and Corporate Account Executives. Our Account Executives are focused on generating new business from some of the largest companies across the consumer goods, retail, hospitality, technology, non-profits, and financial services industries.&nbsp; Why join Sprout’s Sales &amp; Success team? Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.&nbsp; What you’ll do Meet (and exceed) revenue, operational, and strategic goals as well as foster the professional growth, development and success of your team members&nbsp; Spend time coaching, counseling and mentoring Account Executives in all aspects of sales and effectiveness&nbsp; Provide timely and practical feedback to senior leadership for new and interesting go-to-market strategies What you’ll bring We’re looking for a leader with a strong background in B2B SaaS Leadership and Sales Experience. This candidate must be consultative, highly motivated, data-driven, and willing to work in a fast-paced, dynamic, and growing environment. The minimum qualifications for this role include: 7 years of professional experience, with 4+ years of sales leadership experience A consistent and measurable track record of success that you can easily speak to and highlight – both as an individual salesperson and as a leader within a sales organization A deep understanding of complex Enterprise B2B SaaS sales solutions Demonstrated passion for hiring, developing and coaching top sales talent&nbsp; &nbsp; Preferred qualifications for this role include: Exceptional communication skills and analytical acumen&nbsp; Deep understanding of prospecting, opportunity management and closing in B2B SaaS&nbsp; Expertise with Salesforce, Tableau, Marketo, Gong and Outreach a plus! How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization Partner with your manager to define key success metrics for your role and how you will measure against them Meet your team in 1:1s to understand each person as an individual, what’s working, what’s not, and gather learnings to implement in your role Dive right into our platform to learn about what makes our platform unique and why customers love our solutions Learn Sprout’s go-to-market messaging, key differentiators, develop and personalize segment-specific value propositions Learn the relevant customer stories and case studies to justify your value propositions with real ROI examples from the field Within 3 months, you’ll start hitting your stride by: Meet with leaders throughout the Sales, Sales Development, Sales Engineering &amp; Customer Success organization that share responsibility for obtaining similar targets and identify areas of opportunity Meet with the recruitment team to consistently recruit and attract top Account Executives to further build your team and get ahead of talent needs Establish a strong understanding of sales enablement, create/analyze team reports, and identify coaching opportunities Begin coaching and mentoring your team with call listening through Gong, call shadowing and role plays to help them improve, both professionally and personally Assist in negotiations and deal strategy Create an early concept of a future plan for your team and begin prioritization for future quarters Participate in weekly Pipeline meetings with Business Development and Marketing to ensure we have transparency and accountability over all of our funnels. Within 6 months, you’ll be making a clear impact through: Measure initial process improvements and make adjustments where appropriate Have built strong cross departmental relationships with Marketing, Sales Operations, and Product teams Step up as a leader to share best practices across the Sales &amp; Customer Success organization and help others grow from your experiences Meet agreed-upon goals and targets relating to revenue targets and team productivity. Continue to develop your team, both personally and professionally Become a Sprout Social and social media expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals Within 12 months, you’ll make this role your own by: Consistently meet and exceed monthly pipeline and revenue targets Obtain (solicited and unsolicited) and act upon peer, customer, and leadership feedback Be recognized as a subject matter expert and leader at Sprout Establish and begin executing against the long term plan for your team Promote members on your team and create a bench of new talent Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders Growing corporate social responsibility program that is driven by the involvement and passion of our team members Candidates for this remote work opportunity must be based in NSW or Victoria in Australia. If you are based in another location within Australia or APAC, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration. #LI-RemoteSprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

ANZ Enterprise Sales Leader

Description Sprout Social is looking to hire an Associate Business Operations Analyst for our Commercial Business within the Sales &amp; Success team. Why join Sprout’s Sales &amp; Success team? Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including Kroger, Reebok, Salesforce, and Canva. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.&nbsp; What you’ll do GTM Planning &amp; Strategy Execution Support the development of detailed go-to-market (GTM) plans for assigned segments, aligning with the global GTM strategy. Develop and evolve insights based on analytical assets for sales leaders, managers, and associates to drive business performance. Assist in creating and tracking quarterly business priorities in collaboration with Revenue Leadership. Help coordinate the rollout of short-term programs tied to GTM objectives and priorities. Cross-Functional Collaboration Work closely with Sales Operations Business Partners, Systems, Enablement, and Compensation to support operational initiatives. Participate in translating business needs into documentation used by cross-functional teams to align systems, processes, and enablement resources. Help implement and maintain policies related to territory management, mobility, and credit. Performance Monitoring &amp; Analysis Contribute to the design and tracking of key business performance metrics and dashboards. Conduct recurring and ad hoc analyses to surface insights into sales trends, capacity, productivity, and GTM effectiveness. Support planning cycles by providing data inputs for annual and semi-annual headcount, territory, and performance planning. Execution Support &amp; Process Management Assist in the execution of role transitions to ensure all systems, permissions, and onboarding processes are in place for new hires or role changes.Help monitor sales capacity and support routines that ensure optimal coverage levels are maintained. Support ongoing projects aimed at improving business performance and operational efficiency. What you’ll bring As an Associate Business Operations Analyst, you will support business planning, performance management, and process optimization for our GTM functions. This role is ideal for someone early in their career who is analytical, highly collaborative, and eager to learn the ins and outs of sales operations, performance analytics, and cross-functional program management. The minimum qualifications for this role include: 1–2+ years of internship or entry-level experience in business operations, sales operations, strategy, or a similar analytical function. Strong analytical skills with the ability to work with large data sets and derive actionable insights. Familiarity with business intelligence tools (e.g., Looker, Tableau), Salesforce, Excel/Google Sheets. Preferred qualifications for this role include: Experience supporting sales teams or GTM organizations. Exposure to incentive programs, capacity modeling, or CRM systems. Strong communication and organizational skills with the ability to work cross-functionally. How you’ll grow Within 1 month, you’ll plant your roots, including: Experience Sprout’s in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders to deep training on our products and the value that Sprout delivers to our customers Make a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn about Sprout’s approach to Sales Operations. Learn the current state of our performance metrics, processes, reporting, and documentation. Create strong relationships with the leaders and managers in the business area you support, as well as cross-functional partners. Within 3 months, you’ll start hitting your stride by: Inform processes, policies, and procedures for the department you support, backing recommendations with data Deliver key insights and business recommendations based on new and interesting ways to analyze and visualize the data to help inform future decisions and strategies. Have your first performance conversation with your manager, where you’ll discuss your accomplishments in your role and work together to build goals for your professional growth Within 6 months, you’ll be making a clear impact through: Find ways to automate, simplify, and evolve performance measurement in ways that allow the business to grow and scale effectively. Lead special projects that span departments, ensuring all stakeholders are engaged and moving in the same direction.&nbsp; Prepare executive presentations and reports for leadership and executive meetings, providing transparency and ensuring clear messaging on key outcomes. Within 12 months, you’ll make this role your own by: Collaborate on developing the Global Commercial Go-To-Market strategy Lead territory carving for the Business Operations Organization Work cross-functionally with teams in Marketing, Business Development, Product, and Customer Success to align the Sales organization’s goals with broader business objectives. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. For this role, our current base pay ranges for new hires are: Zone 1 (New York, California, Washington): $66,000.00 (min), $82,500.00 (mid), $99,000.00 (max) USD annually Zone 2 (All other US states): $60,000.00 (min), $75,000.00 (mid), $90,000.00 (max) USD annually The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Associate Business Operations Analyst

Sprout Social is looking for a Data Engineer to join our Data Foundations team. This team builds the internal data infrastructure, pipelines, and products that empower analytics, data science, and business stakeholders across Sprout. While our software engineers are focused on delivering customer-facing platform features, our data engineers specialize in ensuring data is reliable, well-modeled, and accessible to fuel smarter decisions and internal innovation.Why join Sprout Social’s Data Engineering team? Sprout Social empowers businesses worldwide to harness the immense potential of social media in today’s digital-first world. Processing over one billion social messages daily, our platform delivers insights and actionable intelligence to more than 30,000 brands. These insights guide strategic decisions, drive growth, and foster deeper connections with customers. Our Data Foundations team plays a critical role in this by enabling Sprout’s internal stakeholders—analytics, product, finance, sales, and beyond—to work with trustworthy, scalable, and reusable data. You’ll be helping build the pipelines, curated datasets, and data products that unlock value across the business and extend Sprout’s data-driven culture. What you’ll do Implement ELT with managed connectors and/or open-source ingestion; codify transformations with frameworks that bring testing, CI/CD, and data contracts to analytics code. Create robust data ingest from both common and custom sources; design resilient models that serve analytics, experimentation, and operations. Partner with product and business stakeholders to define clear metrics and a semantic layer. Implement best practices in schema design, data modeling, and metadata management. Own and evolve internal data infrastructure for quality, monitoring, and discoverability. Provide pragmatic analyst and data science support (SQL debugging, orchestration bootstraps, troubleshooting) to unblock teams while the function scales. Mentor Sprout’s Data Eng team members and help in the hiring process. Partner with software engineering teams where application data intersects with internal pipelines—ensuring business-critical data is clean, structured, and usable. What you’ll bring We’re looking for a data engineer with a strong foundation in data infrastructure and a passion for enabling others to succeed through high-quality data. The minimum qualifications for this role include: 5+ years of professional experience in data engineering or at least 5 years of hands-on experience building, deploying, and maintaining production-grade data infrastructure and pipelines. Advanced/Expert level in SQL (e.g. MySQL, PostgreSQL) and data modeling; Proven experience modeling across a diversity of business domains. Proficiency in Python. Working familiarity with ELT + transformation frameworks (e.g., dbt) and with orchestrators (e.g., Airflow, dbt.). Experience building internal data products (curated datasets, semantic layers, or reusable modeling frameworks). Pragmatic engineering habits: testing, version control, PR reviews, incident management, incident CI/CD, documentation, and observability for data. Built transformations with dbt (or similar) and managed semantic layers/metrics for BI (Tableau, Hex, Looker). Demonstrated experience collaborating with stakeholders from functions such as Product, Analytics, or Finance to gather requirements, define project scope, and deliver data solutions. Preferred qualifications for this role include: Understanding of data quality frameworks, testing, and monitoring practices. Familiarity with event-driven or streaming frameworks (Kafka or NSQ, Kinesis, Pub/Sub). Exposure to cloud infrastructure (AWS, GCP, or Azure) and cost optimization for data platforms. &nbsp; How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout’s New Hire onboarding program and meet peers across Data Foundations, Data Science, Engineering. Learn the team’s existing data stack, pipelines, and modeling frameworks. Shadow teammates to understand how internal stakeholders use curated datasets today. Partner with your manager to scope your first pipeline or modeling task to own. Within 3-6 months, you’ll start hitting your stride by: Delivering your first production-ready pipeline, dataset, or internal data product. Collaborating with analysts and data scientists on requirements for reusable modeling layers. Gaining deeper familiarity with Sprout’s data warehouse(s) and orchestration environment—and starting to suggest improvements. Audit our existing deployment procedures. Add data sources to our production data warehouse. Within 12 months, you’ll make this role your own by: Taking technical ownership of a set of pipelines or data products relied on by stakeholders across the business. Identify technical debt and performance bottlenecks within our systems, come up with a plan to improve the code, and get it pushed to production. Acting as a mentor to newer members of the Data Foundations team while continuing to grow your own expertise. Helping shape the team’s roadmap and long-term data foundations strategy. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders Growing corporate social responsibility program that is driven by the involvement and passion of our team members The base pay range for this role is $128,000 (min), $160,000 (mid), $192,000 (max) CAD annually. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements.&nbsp; The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. We have outlined the various components to an employee’s full compensation package&nbsp;here&nbsp;to help you to understand our total rewards package. Candidates for this remote work opportunity must be based in either British Columbia or Ontario. If you are based in another location within Canada, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration. #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Senior Data Engineer

Sprout Social seeks a strategic and results-driven Senior Manager, Large Enterprise Sales to join our Sales &amp; Success team. This role, based in Ireland or the UK, will report to the Head of Enterprise, EMEA, and bridge tactical operations with strategic goals. The Senior Manager will oversee a team of Enterprise Account Executives, ensuring alignment with Sprout Social's long-term objectives. We are looking for a visionary sales leader to drive significant projects, improve sales processes, and lead large initiatives requiring advanced problem-solving and cross-departmental coordination. Our Enterprise Account Executives focus on generating new business from major companies across various industries, including consumer goods, retail, hospitality, technology, non-profits, and financial services. Why join Sprout’s Sales &amp; Success team? Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including Harrods, IHG, River Island, Stoneacre Motor Group, and University of Leeds. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.&nbsp; What you’ll do Sales Performance: Meet and exceed revenue, operational, and strategic goals, driving measurable results contributing to team and organizational growth. Team Leadership &amp; Development: Manage and coach a team of Enterprise Account Executives, focusing on all aspects of sales&nbsp; effectiveness and&nbsp; fostering their professional growth and development.&nbsp; Strategic Alignment: Connect tactical sales operations with strategic goals, ensuring team activities contribute to Sprout Social's long-term objectives. Strategic Feedback: Provide timely and practical feedback to senior leadership on market trends and go-to-market strategies, informing strategic decisions Process Improvement: Identify and implement improvements to sales processes to enhance efficiency and effectiveness. Cross-Functional Partnership: Lead initiatives that require advanced problem-solving and cross-departmental coordination, ensuring alignment across the organization. What you’ll bring We seek a leader with a robust background in Enterprise sales and a deep understanding of B2B SaaS solutions. The ideal candidate will be consultative, highly motivated, data-driven, and capable of thriving in a fast-paced, dynamic environment. Minimum Qualifications 7+ years of professional experience, with 2+ years in sales leadership roles. 3+ years of closing experience in Enterprise SaaS sales. Proven track record of success as both an individual salesperson and a sales leader. Deep understanding of complex Enterprise B2B SaaS sales solutions. Demonstrated passion for hiring, developing, and coaching top sales talent. Preferred Qualifications Exceptional communication skills and analytical acumen. How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization Partner with your manager to define key success metrics for your role and how you will measure against them Meet your team in 1:1s to understand each person as an individual, what’s working, what’s not, and gather learnings to implement in your role Dive right into our platform to learn about what makes our platform unique and why customers love our solutions Learn Sprout’s go-to-market messaging, key differentiators, develop and personalize segment-specific value propositions Learn the relevant customer stories and case studies to justify your value propositions with real ROI examples from the field Within 3 months, you’ll start hitting your stride by: Meet with leaders throughout the Sales, Sales Development, Sales Engineering &amp; Customer Success organization that share responsibility for obtaining similar targets and identify areas of opportunity Meet with the recruitment team to consistently recruit and attract top strategic Account Executives to further build your team and get ahead of talent needs Establish a strong understanding of sales enablement, create/analyze team reports, and identify coaching opportunities Begin coaching and mentoring your team with call listening through Gong, call shadowing and role plays to help them improve, both professionally and personally Assist in negotiations and deal strategy Create an early concept of a future plan for your team and begin prioritization for future quarters Within 6 months, you’ll be making a clear impact through: Measure initial process improvements and make adjustments where appropriate Have built strong cross departmental relationships with Marketing, Sales Operations, and Product teams Step up as a leader to share best practices across the Sales &amp; Customer Success organization and help others grow from your experiences Meet agreed-upon goals and targets relating to revenue targets and team productivity. Continue to develop your team, both personally and professionally Become a Sprout Social and social media expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals Within 12 months, you’ll make this role your own by: Consistently meet and exceed monthly pipeline and revenue targets Obtain (solicited and unsolicited) and act upon peer, customer, and leadership feedback Be recognized as a subject matter expert and leader at Sprout Establish and begin executing against the long term plan for your team Promote members on your team and create a bench of new talent Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient and state-of-the-art offices in Dublin’s city centre, for those who prefer an office setting Whenever possible, we want to provide team members the flexibility to work in the location that makes the most sense for them. If you prefer an office setting, this role may be based in our Dublin location. If you prefer to work remotely from another location within Ireland and/or the UK, we will accommodate you as best as possible.&nbsp; #LI-Remote If you are based in another location within EMEA, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration.&nbsp; &nbsp;Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Senior Manager, Enterprise Sales

Description Sprout Social is seeking a highly motivated and experienced Senior Manager, HRIS to join our growing team. In this role, you will be the operational owner of our HRIS platforms, with a strong emphasis on Workday administration, configuration, and process optimization. You’ll partner closely with cross-functional teams to streamline workflows, enhance user experience, and ensure system alignment with organizational needs, maximizing Workday's potential to drive innovative solutions that support business goals. You will ensure that Workday is not just “running,” but is a strategic enabler of efficient HR operations, data-driven decision-making, compliance, and employee experience. Why join Sprout’s People Operations team? As members of the Sprout People Operations team, we are champions of Sprout’s unique culture. Doing our jobs effectively means every candidate has an incredible experience with Sprout Social, every team member is successful from day one, and every business unit has the talent and support needed to meet and exceed aggressive goals. What you’ll do Strategic HR Technology Leadership Guide the transition to a hybrid HRIS operating model that balances central expertise with distributed ownership. Advise leadership on emerging Workday functionality and HR technology trends. Align Workday strategy with broader People Team and business priorities. Drive innovation in HR technology to improve employee experience and business outcomes. Lead and mentor a team of HRIS analysts (if applicable), fostering a culture of continuous learning and development System Ownership &amp; Optimization Serve as the primary owner and administrator of Workday, ensuring the system is configured, maintained, and optimized for business needs. Own and drive the Workday strategy, roadmap, and execution across HR modules.&nbsp; Lead the design, testing, and deployment of new Workday modules, features, and enhancements. Continuously improve processes by leveraging Workday functionality and best practices based on metrics and user feedback Process Design &amp; Standardization Partner with People Operations, Finance, IT, and business leaders to streamline and optimize core HR processes (e.g., onboarding, performance, compensation, benefits, payroll). Lead the design, testing, and deployment of new Workday modules, features, and enhancements.&nbsp; Ensure workflows are scalable, efficient, and aligned to compliance requirements. Reporting, Data Governance &amp; Quality Establish and maintain data governance frameworks to ensure data accuracy, consistency, and security. Monitor data quality, resolve discrepancies, and implement controls to protect sensitive employee data. Partner with People Ops Analyst and leadership to deliver data-driven insights that connect people outcomes to business performance. Enable self-service dashboards and reporting that provide reliable insights for decision-making. Compliance &amp; Security Ensure Workday configuration and processes comply with local, state, federal, and international labor laws and regulations. Manage system security, role-based access, and audits. Support risk management and internal/external audit reviews. Change Management &amp; Enablement Act as a champion for HR technology adoption across the organization. Train HR teams, managers, and employees on Workday functionality, ensuring effective system use. Provide ongoing support and troubleshooting for end-users. Project &amp; Vendor Management Lead Workday-related projects (upgrades, releases, new modules, integrations with payroll, benefits, ATS, etc.) from conception to completion, including requirements gathering, vendor selection, testing, training, and change management. Collaborate with Business Systems on integrations and data flows between Workday and other enterprise wide business systems. What you’ll bring The minimum qualifications for this role include: 7+ years of hands-on experience administering and configuring Workday HCM. Strong functional knowledge of core HCM plus at least 2–3 additional modules (e.g.,, Performance, Absence, Benefits, Advanced Reporting preferred). Proven experience leading system optimization projects, upgrades, or new module implementations. Ability to translate business needs into system solutions and improve core HR processes. Strong reporting and Workday Prism/Advanced Reporting skills to deliver workforce insights. Experience working in a cross-functional environment (HR, Finance, IT, Legal, Payroll). Excellent stakeholder management and change management capabilities. Experience leading or mentoring HRIS analysts or serving as the go-to Workday subject matter expert. Preferred qualifications for this role include: Workday Pro or Workday certification in key modules. Familiarity with Workday integrations (e.g., payroll providers, ATS, benefits platforms, identity management). Experience leading HR technology projects&nbsp; Exposure to data visualization tools (Tableau, Power BI) in addition to Workday reporting. Demonstrated ability to evaluate emerging HR technologies and recommend adoption. Background in SaaS, tech, or high-growth companies where scaling HR operations was key. How you’ll grow Within 1 month, you’ll plant your roots, including: Gain a deep understanding of Sprout’s People Team structure, processes, and distributed HRIS operating model. Develop familiarity with current Workday configuration, integrations, security design, and reporting landscape. Establish relationships with key stakeholders in People Ops, Total Rewards, Payroll, Finance, Business Systems, and Legal. Identify quick wins to improve data accuracy, streamline reporting, or enhance user experience. Within 3 months, you’ll start hitting your stride by: Complete an HRIS maturity assessment: identify process gaps, data quality issues, and governance challenges. Deliver an initial Workday optimization roadmap aligned to business priorities (e.g., reporting, compliance, user adoption). Partner with stakeholders to define standardized HR data metrics and improve reporting consistency. Begin implementing process improvements in core HR transactions (e.g., job changes, comp adjustments, security requests). Launch a hybrid HRIS model, clarifying ownership between People Ops, HRBP, Payroll, and Business Systems. Within 6 months, you’ll be making a clear impact through: Implement improved data governance and security protocols, reducing compliance risks. Lead a successful system enhancement or new module rollout (e.g.,, Performance, or onboarding/offboarding optimization). Establish regular HRIS governance and prioritization forums with cross-functional stakeholders. Show measurable improvements in data quality, process efficiency, and system adoption. Within 12 months, you’ll make this role your own by: Position Workday as a trusted system of record with reliable, consistent data across the business. Drive automation and process innovation that reduce manual work and enhance employee/manager experience. Build out a scalable HRIS roadmap supporting Sprout’s growth and evolving People strategy. Partner with Analytics, Finance, and business leaders to connect people data with business outcomes. Mentor and develop internal team members, strengthening Sprout’s HR technology capability. Be recognized as a strategic advisor on how HR technology can drive efficiency, compliance, and better decision-making. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. For this role, our current base pay ranges for new hires are: Zone 1 (New York, California, Washington): $151,976.00 (min), $190,000.00 (mid), $227,964.00 (max) USD annually Zone 2 (All other US states): $138,200.00 (min), $172,700.00 (mid), $207,200.00 (max) USD annually The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Senior Manager, HRIS

Description Sprout Social is looking to hire a Channel Account Manager (LATAM) for the Alliances &amp; Channels team. Why join Sprout’s Alliances &amp; Channels team? Sprout’s Alliance and Channel partnerships are essential to running and scaling the business. Joining our Alliances &amp; Channels team means you’ll be at the intersection of many parts of the company, with high visibility and impact of your work. As part of this team, you’ll have the opportunity to build and support the company’s most critical partnerships and leverage those relationships to give Sprout a competitive advantage and drive revenue. And as a relatively small and new team, there is a ton of opportunity to create, design, and build a new source of material impact on the business. What you’ll do Act as the primary point of contact and relationship owner for a portfolio of international resellers, driving their growth and overall performance. Cultivate and maintain strong, trust-based relationships with key stakeholders within each reseller organization. Develop and execute joint business plans with resellers, establishing clear objectives, strategies, and measurable KPIs to achieve mutual success. Work with resellers to develop accurate sales forecasts and manage a healthy pipeline of opportunities within their territories. Monitor and analyze reseller performance metrics and KPIs, proactively identifying areas for improvement and implementing strategies to increase revenue and market share. Conduct regular business reviews with resellers and internal stakeholders to evaluate performance, uncover new opportunities, and ensure alignment on growth objectives. Provide timely and comprehensive updates to management on reseller performance, forecasts, key activities, and overall channel health through regular communication and reporting. Partner cross-functionally with internal teams (e.g. Enablement, Sales, Marketing, Product Management, Customer Support) to ensure seamless alignment and the successful execution of channel initiatives, and ensure resellers possess the necessary training, resources, and support to sell and support Sprout Social’s products. Maintain a deep understanding of Sprout Social’s product offerings and relevant industry trends to effectively communicate value propositions to resellers Assist with the development and delivery of a Reseller Partner Program Identify, recruit, and onboard new strategic reseller partners in target international markets in alignment with our channel strategy and growth objectives. Ensure reseller activities comply with relevant international regulations and company ethical standards. Willingness to travel internationally as required to build and maintain strong reseller relationships. What you’ll bring Sprout Social is seeking a highly motivated and results-oriented Channel Account Manager (LATAM) with strong business acumen to join our expanding Alliances &amp; Channels team. The ideal candidate will be passionate about driving growth through reseller relationships and possess a keen understanding of how to build mutually beneficial partnerships. The minimum qualifications for this role include: 3-5+ years of experience in channel sales, with a demonstrable track record of exceeding revenue targets through reseller partnerships. Experience working with international resellers, understanding the nuances of different business cultures, market dynamics, and partner business metrics Fluency in Brazilian Portuguese Solid business acumen with an understanding of reseller business models, financial metrics, and revenue drivers Willingness to travel internationally as required Strong understanding of SaaS solutions Preferred qualifications for this role include: Fluency in Spanish is a plus Proficiency in using CRM systems (e.g., Salesforce) and partner relationship management (PRM) platforms. How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Meet the rest of the Alliances &amp; Channels team and join team meetings Within 3 months, you’ll start hitting your stride by: Partner with the Manager to define key success metrics for your role and how you will measure against them. Review existing reseller documentation, historical performance, and refine the strategy for your assigned resellers Connect with your assigned resellers and begin to build relationships with their teams Meet with internal stakeholders and partners that you will work with to support the reseller efforts in this role Become experienced with the CRM and PRM environments Within 6 months, you’ll be making a clear impact through: Identify areas to improve the reseller experience and recommend solutions to management Generate pipeline through resellers and create process to deliver forecasts to the business Work cross-functionally to help create a comprehensive reseller enablement plan Conduct a business review with your assigned resellers Be seen as the go-to person for your partners and be their liaison to Sprout Social Create a target list of resellers in identified markets to pursue as a prospective partner Assist with formalizing Sprout Social’s Reseller Partner Program Within 12 months, you’ll make this role your own by: Surpass historical revenue performance by resellers and set the new benchmarks for the business Strategize with and support reseller partners in efforts to improve gross retention rates Onboard a new reseller into the Reseller Partner Program Be a resource and mentor to new team members joining the team Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. In the United States, we have two geographic pay zones. This role’s On Target Earnings (“OTE”) for new hires in each zone are: Zone 1 (New York, California, Washington): $176,000 (min), $220,000 (mid), $242,000 (max) USD annually Zone 2 (All other US states): $160,000 (min), $200,000 (mid), $220,000 (max) USD annually OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance.&nbsp; The listed ranges represent the expected earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Channel Account Manager (LATAM)

Description Sprout Social is looking to hire a Customer Platforms Marketing Manager to the Marketing team. Why join Sprout's Marketing team? At Sprout Social, we don’t just market products—we set the pace for how breakthrough brands connect with the world. We are social intelligence powering the future of customer connection, and our Marketing team is a driving force behind turning that vision into reality. We put our customers at the heart of our strategy to drive market leadership, generate demand and increase customer retention, all in close partnership with our Sales and CX teams. We lead with clarity, act with speed and measure success by the business results we create. Here, you’ll have the freedom to test bold ideas, learn fast and shape the future—not only for Sprout, but for the global brands we empower. If you’re ready to set the bar higher, own your impact and accelerate your career, this is where you belong. What you’ll do Customer Lifecycle Experience: Act as the primary Customer Marketing driver for the customer journey within our owned toolset—enabling and managing platforms to drive adoption, retention, expansion, and advocacy Platform Ownership:&nbsp; Design and optimize workflows that support program execution, customer journey experiences, and performance visibility across the customer lifecycle within tools and platforms specifically dedicated for use by that team Lead with AI: Research, experiment, and implement new technology and approaches from the rapidly evolving AI toolset not only to accelerate the work of the Customer Marketing team, but to transform the way the team works and what they deliver to the business Accelerate our work: Proactively identify and close operational and technical gaps that limit scale, automation, or insight across systems and processes Collaborate for success: Partner closely with Marketing Operations, Revenue Operations, Customer Success, Product, and Marketing Analytics to align strategies and scale impact Build best-in-class systems: Champion clean data, system integrations, automation and scalable program design across key platforms such as Insided/Gainsight Community, a TBD Advocacy platform, a TBD Learning Management system in concert with Salesforce, Marketo and other Martech tools outside our own toolset What you’ll bring We're looking for a strategic, systems-savvy operator with a deep understanding of successful cross-functional program management that scales with a rapidly changing business environment. You combine technical expertise with a marketer’s mindset, and you’re motivated by solving complex problems that sit at the intersection of data, tools, and people. You think in systems, thrive in cross-functional environments, and know how to turn insight into action. You're comfortable navigating ambiguity, aligning stakeholders, and making an impact through thoughtful infrastructure and seamless execution. The minimum qualifications for this role include: 8+ years of experience in Marketing Operations, Platform Management, Program Management or Customer Marketing Proven track record of building systems and establishing processes (e.g., data, routing, scoring, attribution) while leading complex cross-functional projects&nbsp; Comfortable navigating complex tech stacks to support scalable, data-driven programs Preferred qualifications for this role include: Demonstrated ability to quickly absorb technical concepts and effectively simplify and communicate them to a non-technical audience. Experience collaborating with customer-facing and non-technical teammates. Exposure to customer-focused Martech, such as Intercom, Gainsight, 6sense, Pendo, and advocacy platforms, learning management systems such as Skilljar, Workramp, Thought Industries and Intellum, and/or developing on top of community platforms, like Insided/Gainsight. Familiarity with customer data platforms (CDPs) and how to activate product usage and behavioral data across channels, particularly using Redshift, SQL, Tableau, and other similar analytics tools. Strong analytical mindset with the ability to turn data into actionable insights and influence strategy Comfortable working in fast-paced environments with competing priorities; ability to prioritize high-impact work and drive alignment across teams How you’ll grow Within 1 month, you’ll plant your roots, including: Completing onboarding and meeting key cross-functional partners across Marketing, Operations, and data engineering teams Getting oriented to Sprout’s customer lifecycle programs and supporting tools Understanding priorities of your role and begin identifying opportunities for operational improvement Within 3 months, you’ll start hitting your stride by: Taking ownership of key operational workflows and customer-focused platforms Documenting current state systems and data flows across the customer journey Partnering with Customer Marketing and Marketing Operations to create thorough implementation plans for onboarding new advocacy and LMS platforms Within 6 months, you’ll be making a clear impact through: Drive and deliver implementation of new advocacy and LMS platforms Support the development of analytical dashboards and implementation of infrastructural updates to report on the performance of customers via these platforms Actively track engagement and business impact metrics to develop recommendations for future strategies and improvements to systems and processes Serve as the point person for Customer Marketing systems and processes&nbsp; Within 12 months, you’ll make this role your own by: Influencing how Sprout approaches Customer Marketing Operations holistically—from data and systems to campaign execution and reporting Offering a roadmap to further evolve our advocacy, community and Academy platforms to meet our customers’ and our own business needs throughout the lifecycle Surprise us! Use your unique ideas and abilities to change your team in beneficial ways that we haven’t even considered yet Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program &nbsp; We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. For this role, our current base pay ranges for new hires are: Zone 1 (New York, California, Washington): Min $110,000, Mid $135,000 Max $160,000 USD annually Zone 2 (All other US states): Min $100,000 Mid $125,000 Max $150,000 USD annually The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package&nbsp;here&nbsp;to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity-&nbsp;race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest&nbsp;DEI Report. If you need a reasonable accommodation for any part of the employment process, please contact us by email at&nbsp;accommodations@sproutsocial.com&nbsp;and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. For more information about our commitment to equal employment opportunity, please click here (1)&nbsp;Equal Opportunity Employment Poster&nbsp;and (2)&nbsp;Sprout Social's Affirmative Action Statement. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. #LI-REMOTE Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Customer Platforms Marketing Manager

Description Sprout Social is looking to hire an Engineering Manager to join our Engineering team. Why join Sprout’s Engineering team? With collaborative, cross-functional teams that span mobile, front-end, back-end, and site reliability engineering—the Sprout Engineering team is a place to sharpen your craft and solve hard problems with the smartest people in the industry. You’ll get to work on a “tech-giant” scale, steering our engineering team to make an impact on our company and our customers. As a leader of a dynamic team, you will not only influence the architecture, design, and roadmap of your team, but also inform how our products and services interconnect. Join other empathetic leaders on our Engineering Leadership team who help each other grow and learn while we support and guide our teams to deliver world-class products.&nbsp; What you’ll do Build a high-functioning, well-motivated engineering team and lead them to iteratively deliver quality results Leverage your experience in building and maintaining highly scalable and reliable software systems to grow and tune our software services stack.&nbsp; Grow your team of engineers by example with effective feedback, coaching, and career development. Lead the team through product and technical road maps, and partner with cross functional and engineering leaders to align on strategy, planning and execution for your team&nbsp; Drive consistent, high-quality execution by setting clear expectations, regularly tracking progress on deliverables, and proactively addressing challenges.&nbsp; Uphold standards for development and product quality for your team and support team’s on-call rotations Leverage data and metrics to monitor team performance, ensure accountability, establish KPIs to meet OKR and roadmap goals. What you’ll bring We’re looking for a results oriented, collaborative, pragmatic, inspiring engineering leader to help our teams succeed. If you’re passionate about leading teams to solve hard problems that deliver meaningful customer value, while fostering a culture of learning and collaboration, we’d love to talk with you! The minimum qualifications for this role include: 5+ years of experience in building, scaling, and maintaining enterprise level software systems in a production environment, with expertise in back-end development and a focus on high availability solutions. 4+ years of experience managing and leading high performing engineering teams, with a strong emphasis on delivery, execution, and achieving measurable business outcomes. 4+ years of experience delivering engineering projects and initiatives, including ensuring the delivery of a team’s roadmap, prioritizing technical improvements with cross-functional teams, and communicating progress with business stakeholders Preferred qualifications for this role include: Proven ability to drive strategic change within engineering teams, balancing short term delivery goals with long term technical sustainability and product growth. Experience developing enterprise level distributed applications using distributed queuing systems, service-oriented architectures, etc. Experience with data systems operating at scale, Elasticsearch, MySQL, HBase, etc. Experience programming in an object oriented language such as Java, Python, C# or C++ How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Make a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn the team's current Mission, Goals, and Objectives along with future product roadmaps. Begin to understand the capabilities and limitations of our platform, web, and mobile technologies. Start to build relationships with the team. Start to learn the capabilities and limitations of the social network APIs we integrate with. Learn Sprout's management practices and tools. Deploy and make changes to our production systems. Provide regular technical guidance and feedback through code reviews. Establish a clear execution plan by identifying quick wins and aligning with the team on immediate priorities and goals. Develop an understanding of team workflows and identify any initial adjustments that could improve delivery efficiency. Within 3 months, you’ll start hitting your stride by: Implement early tracking and accountability measures to monitor team progress on key deliverables and address roadblocks as they arise. Set up regular execution reviews with your team to keep projects aligned with the roadmap and identify areas for process improvement. Participate in architectural discussions and decisions, asking the right questions to push your team to successful outcomes. Analyze trends with bugs and help the team identify where to best focus. Help the team shape the technical roadmap for long term success. Assume management of the engineers on your team, Identify career growth opportunities and work with them on goals.&nbsp; Start 1:1s with everyone on the team and continue building relationships. Help the team improve processes and team rituals. Build relationships with our infrastructure, product, and support teams and identify ways your team can be more proactive and effective. Successfully complete your first support week rotation. Within 6 months, you’ll be making a clear impact through: Ensure measurable progress on major deliverables, guiding your team to meet key milestones and adapt plans to address any execution challenges. Establish team-wide accountability by setting specific, actionable metrics for team performance, leveraging data to support continuous improvement. Guide your team through and contribute to the successful launch of a major feature. Understand the business goals and help the team balance technical debt, bugs, and product features. Start to grow your leaders and ensure they are focused on the right things. Lead performance review and career band calibration process for your team. Proactively focus your team on the right problems. Within 12 months, you’ll make this role your own by: Refine execution processes by standardizing successful workflows, ensuring consistent, high-quality delivery across projects. Champion a culture of continuous improvement, encouraging team members to proactively identify and resolve execution issues to maintain momentum on deliverables. Have development plans in place for your team and hold them accountable. Get acclimated to the hiring process and contribute to the recruitment and interviewing processes Surprise us! Use your unique ideas and abilities to change Sprout Engineering in beneficial ways that we haven’t even considered yet. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits ProgramWe’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: High-quality and well-maintained equipment—your computer will never prevent you from doing your best Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program, diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders $550 USD work from home stipend designed to enhance your remote setup and monthly internet stipend Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient and state-of-the-art offices near Kraków’s city centre&nbsp; The base pay range for this role is 29,460 (min), 36,830 (mid), 44,200 (max) net PLN monthly salary. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements.&nbsp; The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. #LI-HYBRIDSprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Engineering Manager (B2B)

Description Sprout Social is looking to hire a Software Engineer, Front End to the Engineering team. Why join Sprout’s Engineering team? With collaborative cross-functional teams that span mobile, front-end, back-end, and site reliability engineering—the Sprout Engineering team is a place to sharpen your craft and solve hard problems with the smartest people in the industry. You’ll get to work on a “tech-giant” scale with smaller, supportive teams where every engineer has the chance to make an impact on our company, and our customers. The best part? In our industry, you often have to switch jobs or even companies to learn a new part of a tech stack or business. But at Sprout, our product is a suite, so you just need to move teams. You’re able to diversify your skills, which not only benefits your team—but also your career.&nbsp; What you’ll do Write clean, performant, and maintainable code. Work closely with cross-functional teams, including backend developers, designers, and product managers, to deliver world class customer experiences. Participate in and conduct code reviews to maintain code quality, provide feedback, and ensure adherence to coding standards. Continuously improve the codebase by identifying areas for refactoring and optimization to enhance maintainability and scalability. What you’ll bring We’re looking for a creative, highly motivated, and inquisitive learner to build great software with us. If you confidently write web applications using JavaScript, HTML and CSS, we’d love to talk with you! The minimum qualifications for this role include: 3+ years of experience with planning, building, and releasing frontend applications with web technologies (Javascript, HTML, and CSS) Experience building web applications with React, Redux, and/or similar web technologies. Preferred qualifications for this role include: Experience working in a large codebase Communication and project management skills from collaborating with people across different teams and functional areas. How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout’s New Hire training program alongside other new Sprout team members. Deliver business value by shipping your first code change with active pairing/mentoring from your teammates. Learn how code is deployed to our end users through collaboration with front end developers on your team. Have a firm understanding of the team’s roadmap and the team’s Agile processes by having discussions with your team’s product manager. Within 3 months, you’ll start hitting your stride by: Independently own and deliver stories without peer consultation given user acceptance criteria and visual mockups. Adhere to the team’s engineering best practices, such as testing expectations, shared patterns, and documentation. Openly communicate with all disciplines of the team, including back-end engineers, product design and product managers, in order to move the team’s work forward. Contribute to team processes by participating in team activities, such as code review, estimation, technical specification planning, collaboration in requirements definition, and contribution of feedback during retrospectives. Fix production bugs by participating in your team’s support rotation. Within 6 months, you’ll be making a clear impact through: Author a technical specification plan for a roadmap project and collaborate with teammates to create an agreed upon delivery plan. Mentor junior teammates to provide guidance and coaching on code implementation, design review, and other software engineering and Agile practices. Understand how the team uses React and other JavaScript frameworks and be comfortable explaining relevant details to other engineers. Collaborate effectively with your team’s product manager to ensure that projects are delivered on time and with quality. Understand the web application’s JavaScript build system (e.g. Gulp, webpack). Optionally, you may have contributed enhancements to our local and production build tasks. Have knowledge of your team’s target customer base and their most common use cases within the application. Within 12 months, you’ll make this role your own by: Have an understanding of all aspects of Sprout’s web application, including server side web code, production hosting infrastructure, and ancillary services, such as the PDF generation and email delivery services. Demonstrate end-to-end responsibility for delivering roadmap projects on time, from technical planning to performing/guiding implementation to testing to final delivery. Balance the continuum of trade-offs during code design, knowing that solutions can favor faster delivery with less strict technical requirements or solutions can favor future technical maintainability with delayed delivery of customer value. Identify a technical initiative (e.g. technical debt, introduction of a new system, need for a new JavaScript dependency, performance improvement, etc) that is prioritized as a quarterly roadmap project for your team. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. For this role, our current base pay ranges for new hires are: Zone 1 (New York, California, Washington): $110,440 (min), $138,100 (mid), $165,660 (max) USD annually &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; Zone 2 (All other US states): &nbsp;$100,400 (min), $125,500 (mid), $150,600 (max) USD annually The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Front-End Engineer

Description Sprout Social is looking to hire a Software Engineer, Front End to the Engineering team. Why join Sprout’s Engineering team? With collaborative cross-functional teams that span mobile, front-end, back-end, and site reliability engineering—the Sprout Engineering team is a place to sharpen your craft and solve hard problems with the smartest people in the industry. You’ll get to work on a “tech-giant” scale with smaller, supportive teams where every engineer has the chance to make an impact on our company, and our customers. The best part? In our industry, you often have to switch jobs or even companies to learn a new part of a tech stack or business. But at Sprout, our product is a suite, so you just need to move teams. You’re able to diversify your skills, which not only benefits your team—but also your career.&nbsp; What you’ll do Write clean, performant, and maintainable code. Work closely with cross-functional teams, including backend developers, designers, and product managers, to deliver world class customer experiences. Participate in and conduct code reviews to maintain code quality, provide feedback, and ensure adherence to coding standards. Continuously improve the codebase by identifying areas for refactoring and optimization to enhance maintainability and scalability. What you’ll bring We’re looking for a creative, highly motivated, and inquisitive learner to build great software with us. If you confidently write web applications using JavaScript, HTML and CSS, we’d love to talk with you! The minimum qualifications for this role include: 3+ years of experience with planning, building, and releasing frontend applications with web technologies (Javascript, HTML, and CSS) Experience building web applications with React, Redux, and/or similar web technologies. Preferred qualifications for this role include: Experience working in a large codebase Communication and project management skills from collaborating with people across different teams and functional areas. How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout’s New Hire training program alongside other new Sprout team members. Deliver business value by shipping your first code change with active pairing/mentoring from your teammates. Learn how code is deployed to our end users through collaboration with front end developers on your team. Have a firm understanding of the team’s roadmap and the team’s Agile processes by having discussions with your team’s product manager. Within 3 months, you’ll start hitting your stride by: Independently own and deliver stories without peer consultation given user acceptance criteria and visual mockups. Adhere to the team’s engineering best practices, such as testing expectations, shared patterns, and documentation. Openly communicate with all disciplines of the team, including back-end engineers, product design and product managers, in order to move the team’s work forward. Contribute to team processes by participating in team activities, such as code review, estimation, technical specification planning, collaboration in requirements definition, and contribution of feedback during retrospectives. Fix production bugs by participating in your team’s support rotation. Within 6 months, you’ll be making a clear impact through: Author a technical specification plan for a roadmap project and collaborate with teammates to create an agreed upon delivery plan. Mentor junior teammates to provide guidance and coaching on code implementation, design review, and other software engineering and Agile practices. Understand how the team uses React and other JavaScript frameworks and be comfortable explaining relevant details to other engineers. Collaborate effectively with your team’s product manager to ensure that projects are delivered on time and with quality. Understand the web application’s JavaScript build system (e.g. Gulp, webpack). Optionally, you may have contributed enhancements to our local and production build tasks. Have knowledge of your team’s target customer base and their most common use cases within the application. Within 12 months, you’ll make this role your own by: Have an understanding of all aspects of Sprout’s web application, including server side web code, production hosting infrastructure, and ancillary services, such as the PDF generation and email delivery services. Demonstrate end-to-end responsibility for delivering roadmap projects on time, from technical planning to performing/guiding implementation to testing to final delivery. Balance the continuum of trade-offs during code design, knowing that solutions can favor faster delivery with less strict technical requirements or solutions can favor future technical maintainability with delayed delivery of customer value. Identify a technical initiative (e.g. technical debt, introduction of a new system, need for a new JavaScript dependency, performance improvement, etc) that is prioritized as a quarterly roadmap project for your team. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits ProgramWe’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders Growing corporate social responsibility program that is driven by the involvement and passion of our team members The base pay range for this role is $101,900 (min), $127,400 (mid), $152,900 (max) CAD annually. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements.&nbsp; The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Candidates for this remote work opportunity must be based in either British Columbia or Ontario. If you are based in another location within Canada, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration. #LI-RemoteSprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Sprout Social is looking to hire a Manager, Corporate Sales to the Sales &amp; Success team. We are seeking a collaborative and thoughtful sales leader to oversee a team of Account Executives on our expanding Corporate sales team. Our Corporate Account Executives are focused on generating new business from top companies in consumer goods, retail, hospitality, technology, non-profits, and financial services.&nbsp; Why join Sprout’s Sales &amp; Success team? Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including Logitech, PwC, Publicis Groupe, Bank of Ireland. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.&nbsp; What you’ll do: Meet (and exceed) revenue, operational, and strategic goals as well as foster the professional growth, development, and success of your team members Invest time into coaching and mentoring direct reports on a daily basis to achieve stated goals and quotas, Leverage data to uncover coaching and business opportunities, and enhance workflow processes and work with various cross-functional teams and tools. Measure and monitor prospecting, opportunity management and closing deals alongside your team. Drive the team’s pipeline generation efforts individually and in alignment with the Sales Development team to ensure proper pipeline coverage. Accomplish all of the above with cutting edge AI strategies What you’ll bring You are a leader with a strong background in B2B SaaS leadership and sales experience. You are&nbsp; consultative, highly motivated, data driven, and excited to work in a fast-paced, dynamic and growing environment.&nbsp; The minimum qualifications for this role include: 3+ years of sales leadership experience&nbsp; A consistent and measurable track record of success that you can easily speak to and highlight – both as an individual salesperson and as a leader within an outbound sales organization A deep understanding of Mid Market and/or Corporate B2B SaaS sales solutions A developed point of view on how Artificial Intelligence can level up our ability to deliver excellent outcomes Demonstrated passion for hiring, developing and coaching top sales talent&nbsp; Preferred qualifications for this role include: Experience in developing and implementing strategic account plans Exceptional communication skills and analytical acumen&nbsp; Documented success as either a peer coach or mentor to Sprout Social employees (if internal) How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization Partner with your manager to define key success metrics for your role and how you will measure against them Meet your team in 1:1s to understand each individual’s current challenges and areas of opportunity Educate yourself on the current team structure, goals, and overall strengths/weaknesses Dive right into our platform to learn about what makes our platform unique and why customers love our solutions Learn Sprout’s go-to-market messaging, and key differentiators, develop and personalize segment-specific value propositions Learn the relevant customer stories and case studies to justify your value propositions with real ROI examples from the field Within 3 months, you’ll start hitting your stride by: Meet with leaders throughout the Sales &amp; Customer Success organization that share responsibility for obtaining similar targets and identify areas of opportunity. Establish a strong understanding of sales enablement, create/analyze team reports, and identify coaching opportunities. Begin coaching and mentoring team with call shadowing and role-plays to help AEs improve professionally and personally. Create an early concept of the future plan for your team and begin prioritizing. Establish a strong understanding of sales enablement, create/analyze team reports, and identify coaching opportunities Begin coaching and mentoring your team with call listening through Gong, call shadowing and role plays to help them improve, both professionally and personally Assist in negotiations and deal strategy Create an early concept of a future plan for your team and begin prioritization for future quarters Within 6 months, you’ll be making a clear impact through: Measure initial process improvements and make adjustments where appropriate. Have built strong cross-departmental relationships with Sales/Business Development, Customer Success, Sales Operations, Marketing, and Product teams. Step up as a leader to share best practices across the Sales &amp; Customer Success organization and help others grow from your experiences. Meet agreed-upon goals and targets relating to revenue targets and team productivity. Continue to develop your team, both personally and professionally. Become a Sprout Social and social media expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals. Within 12 months, you’ll make this role your own by: Consistently meet and exceed monthly pipeline and revenue targets. Obtain (solicited and unsolicited) and act upon peer, customer, and leadership feedback. Be recognized as a subject matter expert and leader at Sprout. Establish and begin executing against the long-term plan for your team. Promote members on your team and begin creating a bench of new talent. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient and state-of-the-art offices in Dublin’s city centre Whenever possible, we want to provide team members the flexibility to work in the location that makes the most sense for them. If you prefer an office setting, this role may be based in our Dublin location. If you prefer to work remotely from another location within Ireland, we will accommodate you as best as possible.&nbsp; If you are based in another location within EMEA, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration.&nbsp; #LI-Remote &nbsp; &nbsp; &nbsp;Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Manager, Corporate Sales

Description Sprout Social is looking to hire a Manager, Internal Integration and Automation to the IT team. Position Summary&nbsp; Sprout Social is seeking a Manager to lead the foundational integrations and automations (leveraging AI where applicable) between the internal services and tooling we provide to our employees.&nbsp; This role will work closely with the VP of IT, Security, and Compliance, as well as other executive leaders, to shape the long-term vision for intelligent automation that transforms how our teams work, collaborate, and deliver value.&nbsp; An ideal candidate must possess a blend of business acumen, technical expertise, and soft skills, including leadership, communication, and problem-solving abilities, to be successful.&nbsp; Why join Sprout’s IT team? Sprout’s Corporate IT team is a combination of adjacent squads working on projects under one umbrella. This unique structure presents an exciting opportunity to grow your career in technology, offering exposure to projects across our entire discipline—something you don’t often find in other organizations. It allows us to move quickly and collaborate with minimal friction or red tape. As a part of this team, you’re also given the space and encouraged to stretch beyond your core function to make a deeper impact on the broader organization. In short, the work you do here matters, and you’ll feel that day in and day out.&nbsp; What you’ll do Team Leadership &amp; Strategy Lead, mentor, and develop a small team of automation engineers as they hone their craft, fostering a culture of innovation, accountability, and continuous improvement. Define the team’s roadmap, aligning initiatives with organizational priorities and measurable business outcomes. Define feasible AI use cases that directly align with business KPIs, ensuring measurable outcomes (e.g., cost savings, productivity improvements). Automation &amp; RPA Oversight Oversee the design, development, and maintenance of RPA workflows using platforms like SnapLogic, Okta workflows, etc. Evaluate requests for and implement automation opportunities to reduce manual effort, improve accuracy, and increase operational efficiency across the organization. Ensure proper governance, documentation, and change management for all automation solutions. Systems Integration Manage the integration of core enterprise systems (e.g., CRM, ERP, HRIS) through APIs, middleware, and other automation tools. Partner with IT and engineering teams to ensure secure and scalable integration solutions. Identify and resolve system interdependencies and technical challenges. AI Implementation &amp; Innovation Participate in the evaluation and integration of AI technologies, features, and functionality into internal tools and processes. Collaborate with business and technical stakeholders to identify use cases for AI-driven features that enhance productivity and decision-making. Stay current with emerging AI/ML trends, tools, and frameworks to shape the company’s internal AI strategy. Collaboration &amp; Stakeholder Management Act as the primary liaison between automation, IT, and business teams to understand requirements and deliver tailored solutions. Communicate project status, risks, and outcomes to leadership and other stakeholders. Manage vendor relationships and evaluate third-party tools to optimize automation and AI initiatives. Compliance &amp; Security Ensure that automation and AI initiatives comply with company security policies, data privacy regulations, and best practices. Partner with InfoSec teams to evaluate risks and implement appropriate safeguards. What you’ll bring If you're a strategic thinker with a passion for technology, a knack for problem-solving, and an ability to lead teams in a fast-paced environment, we’d love to talk with you!&nbsp; The minimum qualifications for this role include: Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field (or equivalent practical experience). 5+ years of experience in automation engineering, RPA development, or systems integration. 3+ years of experience in a leadership or people management role, preferably in automation or IT engineering teams. Hands-on experience with RPA platforms (e.g., UiPath, Blue Prism, Automation Anywhere, Snaplogic, etc). Solid understanding of APIs, webhooks, and integration patterns between enterprise systems (e.g., CRM, ERP, HRIS). Basic knowledge of AI/ML concepts and how they can be applied in internal tools or process automation. Strong understanding of software development practices (SDLC, CI/CD) and scripting languages (e.g., Python, PowerShell). Preferred qualifications for this role include: Experience with AI/ML integration in business applications, such as leveraging LLMs or AI APIs (e.g. OpenAI). Familiarity with workflow orchestration tools (e.g., Snaplogic, Airflow, etc). Relevant RPA certifications (e.g., UiPath Advanced Developer, Blue Prism Professional). AI/ML certifications (e.g., Microsoft AI Fundamentals) or related cloud certifications. How you’ll grow: Within 1 month, you’ll plant your roots, including Meet with key stakeholders (IT, business units, and leadership) to understand current processes, priorities, and pain points. Review existing RPA workflows, integrations, and toolsets to assess their effectiveness and identify opportunities for quick wins. Conduct initial discovery sessions with internal teams to identify potential AI use cases that enhance productivity or improve systems. Conduct 1:1s with each automation engineer to understand skills, career goals, and current challenges. Assume ownership of team rituals, including standups, sprint planning, and reporting processes. Within 3 months, you’ll start hitting your stride by: Have a solid understanding of existing and begin to define new priorities, project milestones, and success metrics for automation and AI initiatives. Implement a formal process for reporting to leadership on the ROI of automation and AI projects and initiatives. Complete a quick-win automation project that demonstrates immediate value (e.g., reducing repetitive manual tasks). Begin improving the documentation of current integrations and identify areas for improved reliability, performance, and security. Evaluate existing automation platforms, integration tools, and internal AI solutions to ensure they meet current and future needs. Within 6 months, you’ll be making a clear impact through: Implement and evaluate the success of at least one AI-driven feature within internal tools. Develop standards, best practices, and a centralized repository for automation processes. Provide targeted training (RPA certifications, AI/ML fundamentals) to upskill the team. Complete enhancements to critical system integrations to improve data flow and reduce failure points. Implement metrics (e.g., hours saved, error reduction, ROI) to track the impact of automation initiatives. Within 12 months, you’ll make this role your own by: Scale automation initiatives across multiple departments, achieving a defined target (e.g., 20% reduction in repetitive manual tasks). Build relationships with AI and automation vendors to explore advanced capabilities and cost efficiencies. Steer an agreed long-term strategy for intelligent automation, combining RPA, AI, and workflow orchestration to position the company as a leader in internal automation. Surprise us! Use your unique ideas and abilities to change Sprout in beneficial ways that we haven’t even considered yet. Of course, what is outlined above is the ideal timeline, but things may shift based on business needs, and other projects and tasks could be added at the discretion of your manager. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. For this role, our current base pay ranges for new hires are: Zone 1 (New York, California, Washington): $135,872 (min), $169,800 (mid), $203,808 (max) USD annually Zone 2 (All other US states): $123,500 (min), $154,400 (mid), $185,300 (max) USD annually The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Manager, Internal Integration and Automation

Sprout Social is looking to hire a Senior Onboarding Consultant on the Professional Services team, to be based in Ireland. Why join Sprout’s Sales &amp; Success team? Joining the Professional Services team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including Logitech, PwC, Publicis Groupe, Bank of Ireland. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.&nbsp; What you’ll do Manage English-speaking and French-speaking customers’ tailored and value-driven onboarding experience that ensures customers are set up for success in achieving their business goals Proactively support and assist customers throughout their onboarding process, leveraging multiple communication methods like video calls and email, with an unwavering commitment to delivering an excellent customer experience Manage ongoing onboarding projects with deliverables that are shared with multiple stakeholders Consistently meet and exceed quantitative goals and exemplify qualitative behaviors that support team members and customers What you’ll bring Sprout Social is looking for a highly driven, enthusiastic and tech-savvy Senior Onboarding Consultant&nbsp; to onboard and train new and existing customers. You will be the first point of contact with our new customers and pride yourself on being organized, detail-oriented, and empathetic while providing a stellar customer experience.&nbsp; The minimum qualifications for this role include: 3+ years of experience in an onboarding/account management/client relationship role in the technology industry Experience delivering customized and engaging product education sessions via web conference software with a focus on adoption of the tool, helping customers to solve problems that aren’t always straightforward (or the equivalent professional experience in adult education) In-depth knowledge of social media platforms and a general understanding of the social media industry Project management experience Fluency in French Preferred qualifications for this role include: Fluency in additional languages - Arabic preferable Able to identify and align a customer’s goals and objectives with Sprout’s value, capabilities, and solution&nbsp; Understanding sophisticated use cases for social media strategy, such as influencer marketing and customer care Superior organizational skills Excellent and confident communication skills, both written and verbal Experience mentoring/training new team members How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s 3-week new hire training &amp; onboarding program remotely through pre-recorded webinars. You’ll gain a broader understanding of our products and how your role fits into the organization. Pass your Sprout certification Pass your mock call certifications with your mentor and your manager Shadow Customer Success Manager and Onboarding Customer Success Managers’ calls to learn success strategies and positioning Within 3 months, you’ll start hitting your stride by: Complete the new hire mentor program, showing successful command of the Sprout product and how to drive customers towards success with the tools Work up to full funnel of about 50 customers Have a marked impact on product adoption levels for customers that you engage with Within 6 months, you’ll be making a clear impact through: Meet agreed-upon goals and targets relating to activity levels, product adoption Begin to expand customer type in terms of size, industry, location etc.&nbsp; Within 12 months, you’ll make this role your own by: Continue to meet and exceed goals and targets relating to daily activity and product adoption, in addition to positively influencing customer retention Obtain (solicited and unsolicited) peer and customer feedback Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient and state-of-the-art offices in Dublin’s city centre, for those who prefer an office setting Whenever possible, we want to provide team members the flexibility to work in the location that makes the most sense for them. If you prefer an office setting, this role may be based in our Dublin location. If you prefer to work remotely from another location within Ireland and/or the UK, we will accommodate you as best as possible.&nbsp; If you are based in another location within EMEA, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration.&nbsp; #LI-Remote &nbsp; &nbsp;Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Onboarding Consultant (French)

&nbsp; APAC Partnerships Manager, Alliances &amp; Channels Sprout Social is looking to hire an APAC Partnerships Manager to join the Alliances and Channels team, based in Singapore. Why join Sprout’s Alliances and Channels team? Sprout’s partnerships are essential to running and scaling the business. Joining our Alliances and Channels team means you’ll be at the intersection of many parts of the company, with high visibility and impact of your work. As part of this team, you’ll have the opportunity to build and support the company’s most critical partnerships and leverage those relationships to give Sprout a competitive advantage, and drive revenue. And as a relatively small team, there is a ton of opportunity to work and grow together as we explore new areas of impact.&nbsp; What you’ll do: As the APAC Partnerships Manager, you will play a pivotal role in driving growth and expanding our footprint within the partner ecosystem. You will be responsible for building and maintaining strategic relationships with key technology partners, such as Salesforce and AWS, to drive revenue, deliver a best-in-class partner experience, and strengthen our partnership ecosystem. You will also be responsible for building new partnerships with the ecosystem of service providers such as Digital System Integrators, Hold Co Agencies, and more specialised martech / social agencies.&nbsp; You will serve as a liaison between Sprout Social and partners, mutual customers, and prospects, ensuring alignment on sales goals and joint initiatives.&nbsp; This role will have full ownership of the partnership strategy, execution, and results for the entire Asia Pacific (APAC) region. Develop and execute a regional strategy and business plan to strengthen Sprout Social’s relationship with Salesforce and AWS, and a build new GTM relationships with a selection of SI’s, agencies and service partners. Working closely with the Front Line Managers for ANZ and Asia, you will develop your strategy and plan to ensure the partner strategy is aligned to their sales strategy including the geo markets and industry segments they are prioritising in their GTM plans. APAC is a diverse marketplace, prioritizing which partners to focus on, and ensuring effective sales enablement &amp; technical support is provided to them is an important part of your assignment. Become a subject matter expert on the APAC partner ecosystem, from Salesforce and AWS to Digital SI’s and Agencies, understanding their specific functionalities, programs, and mechanisms to drive meaningful revenue impact to Sprout Social and sequencing which partnerships to pursue Act as the primary point of contact and relationship owner for key partner stakeholders as well as for Sprout Social’s field teams operating within the APAC region (Australia and Singapore). Drive incremental revenue across the APAC region by identifying and creating joint opportunities, running localized co-selling campaigns, and building a robust pipeline Achieve quarterly and annual sales targets by leveraging partners’ customer bases and market reach within the region Track key performance indicators to evaluate partnership success, such as joint pipeline creation, revenue growth, and partner engagement Work cross-functionally with other teams at Sprout Social, to build and strengthen the partnership, champion APAC partner needs and opportunities, and enhance awareness of our joint value propositions both externally and internally&nbsp; Partner with the marketing team to plan and execute virtual and in-person partner events and marketing campaigns. Track and report the results of each marketing initiative. What you’ll bring With this being a new role in the Alliances and Channels organization, an always-be-learning and growing mindset will help set you up for success.&nbsp; The ideal candidate will have experience navigating diverse cultures, business practices, and languages across the region and will be comfortable working across multiple time zones. The minimum qualifications for this role include: 5+ years of experience in sales or business development roles in the SaaS industry 3+ years working within SaaS partner ecosystems Proven ability to manage and grow relationships with external and internal stakeholders Excellent communication and presentation skills, with the ability to influence C-Level executives, front-line managers, and individual contributors Results-driven mindset with a collaborative approach to teamwork Superb project &amp; program management skills Humble hunger to improvise, adapt, and overcome Preferred qualifications for this role include: Can show experience or exhibit the capabilities to build meaningful partner relationships with complex and sophisticated organizations&nbsp; Highly independent and self-motivated with the ability to proactively seek out solutions and opportunities. How you’ll grow Within 1 month, you’ll plant your roots, including: Developing a strong understanding of Sprout’s Salesforce Service Cloud Integration and other API integrations into Salesforce, Salesforce’s go-to-market organization structure, and the AWS Marketplace and the AWSMP go-to-market organization structure Connect with leaders across the Alliances and Channels team and other departments at Sprout to build relationships and understand how this role can support the collective goals Audit existing APAC-specific Alliances and Channels internal enablement efforts and resources to identify opportunities Gain access and training on software and tooling key to this role Within 3 months, you’ll start hitting your stride by: Leading internal trainings on the Salesforce and AWS Marketplace opportunity and how to work with partners Meeting and building go-to-market strategies with external Partner contacts on regular cadences to build and drive the partnerships forward Engaging with Sprout Sales &amp; Success leaders and ICs on identified opportunities and accounts where partners can assist with winning the deal Selling the Salesforce Service Cloud Integration&nbsp; Sourcing deals from Salesforce and AWS Within 6 months, you’ll be making a clear impact through: Driving revenue through Salesforce Service Cloud integration sales and through sourcing deals from partners Accelerating deals through partner involvement Being a resource and engaged participant within deals Reporting to key stakeholders on the KPIs and goals Onboarding strategic new partners and establishing go-to-market strategies with them with joint benchmarks to measure success Creating on-demand trainings for existing team members and new-hires Within 12 months, you’ll make this role your own by: Tapping into the full potential of Alliance and Channel partners&nbsp; Creating strong relationships with sellers at our partners and build Sprout Social’s brand and reputation inside their walls Optimizing and managing additional Alliance and Channel partners to expand Sprout’s reach and drive more revenue and continually evaluate potential new partners Co-sell and account map to identify and drive sourced opportunities and pipeline from partners Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders Growing corporate social responsibility program that is driven by the involvement and passion of our team members Candidates for this remote work opportunity must be based in Singapore. If you are based in another location within APAC, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration. #LI-Remote Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Partnerships Manager, Alliances & Channels

Sprout Social is looking to hire a Product Support Engineer to the Tier 2 Customer Support team, to be based in Krakow, Poland.&nbsp; Why join Sprout’s Customer Support team? As a member of Sprout’s Customer Support team, your impact is multifaceted. Not only are you the face of Sprout to customers in need of solutions—you’re also an integral internal resource. As product experts, our team is incredibly skilled and knowledgeable about our entire platform, creating a ton of opportunities for us to partner with teams like Sales &amp; Success, Product and Engineering for training, coaching and feedback. One of the most unique and exciting aspects of our support team is that we don’t have customer assignments or individual workloads—it’s a group workload. We consider ourselves a community and function as such, supporting one another from day one to reach our goals and grow in our career. Speaking of growth, Customer Support is also a great way to enter into tech. We coach folks on a wide array of skills that set them up for success in all parts of our business. What you’ll do Act as a go-to escalation point and subject matter expert for Tier 1 Support and customers, especially for technical issues and features. Engage directly with customers to guide them through complex technical challenges. Collaborate directly with Product and Engineering by crafting accurate and complete escalations for technical issues or questions when needed Deliver consistent, high-quality results by taking full ownership of your performance against key metrics like quality control, escalation accuracy, and efficiency. Proactively leverage all available resources, including past issues and internal and external knowledge bases, to identify patterns and find solutions with an increasingly complex product. Manage escalated situations calmly and effectively, ensuring value is added to every interaction. Build strong, collaborative relationships across Support, Product, and Engineering through consistent, high-quality interactions. What you’ll bring Sprout Social is looking for candidates who are eager to take their technical experience, skills, and customer support career to the next level. We are looking for a top performer who combines excellent people skills with a proven ability to troubleshoot and reproduce complex technical issues. You'll be excited to not only help our customers but also build strong, collaborative relationships across our Support, Product, and Engineering teams. The minimum qualifications for this role include: 2+ years of technical support experience for software, with a focus on Tier 2 or escalation roles (SaaS experience a plus). Exceptional communication skills, able to translate complex technical issues into clear explanations for customers and write complete, accurate escalations including all relevant and key information. Proven creativity and resourcefulness in troubleshooting, investigation, and questioning techniques. Strong ability to recall and search for past escalated issues in order to efficiently find information and help resolve issues. Professional proficiency in English (both written and verbal) Ability to work out of our Krakow office up to three days per week Preferred qualifications for this role include: Experience supporting a SaaS platform with complex integrations, including familiarity with API troubleshooting (e.g., Postman), system log searching (e.g., Datadog), CRM integrations (e.g., Salesforce), and Single Sign-On (SSO) configurations. Experience collaborating with Product and Engineering teams to resolve escalations and provide valuable feedback. Familiarity with issue tracking software like Jira. How you’ll grow Within 1 month, you’ll plant your roots, including: Experience Sprout’s in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers Make a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn about Sprout’s approach to Customer Support Begin to troubleshoot tickets escalated by Tier 1 Customer Support and directly with customers along with starting to escalate tickets to Engineering using Jira Learn to use our internal and external troubleshooting tools like system logs, Datadog, Postman, Facebook’s Graph API Explorer, Chrome DevTools, etc. Within 3 months, you’ll start hitting your stride by: Build connections with members from other teams through active networking and community building Own escalated issues through ZenDesk and Jira from start to finish Isolate and help determine the root cause of an issue through creative troubleshooting, thinking outside of the box and striving to reproduce issues Effectively monitor, manage and assign severity for tickets escalated to Engineering along with ensuring information is properly communicated between involved parties Chronicle new and useful knowledge by creating and updating internal documentation to facilitate the resolution of issues going forward Within 6 months, you’ll be making a clear impact through: Have your first performance conversation with your manager, where you’ll discuss your accomplishments in your role and work together to build goals for your professional growth Strategically and confidently collaborate with Product and Engineering to help resolve or push along an escalated issue Identify similarities and patterns, drawing on past experiences and resolutions to reference possible solutions in new scenarios Demonstrate a strong mental index of escalated issues and resource search chops Within 12 months, you’ll make this role your own by: Continue to consistently exceed expectations in productivity and quality measures Approach Product and Engineering interactions and challenges with a solutions-oriented mindset, particularly with high severity and impact issues Challenge the status quo to continually iterate on internal processes and improve interactions with our team Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Progressive policies to support work/life balance, like our flexible paid time off and parental leave program High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program, diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders $550 USD work from home stipend designed to enhance your remote setup and monthly internet stipend Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient and state-of-the-art offices near Kraków’s city centre The base pay range for this role is 8,000 PLN (min), 10,000 PLN (mid), 12,100 PLN (max) monthly salary (B2B or Contract of Mandate). Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. Sprout’s compensation ranges are intentionally broad to allow for our team members' growth within their role. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Candidates for this hybrid work opportunity must be based in Krakow, Poland. If you are based in another location within EMEA, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration. #LI-HybridSprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Product Support Engineer (Hybrid - Krakow)

Sprout Social is looking to hire a Product Support Specialist to join the Customer Support team, based in Ireland. Why join Sprout’s Customer Support team? As a member of Sprout’s Customer Support team, your impact is multifaceted. Not only are you the face of Sprout to customers in need of solutions—you’re also an integral internal resource. As product experts, our team is incredibly skilled and knowledgeable about our entire platform, creating a ton of opportunities for us to partner with teams like Sales &amp; Success, Product and Engineering for training, coaching and feedback. One of the most unique and exciting aspects of our support team is that we don’t have customer assignments or individual workloads—it’s a group workload. We consider ourselves a community and function as such, supporting one another from day one to reach our goals and grow in our career. Speaking of growth, Customer Support is also a great way to enter into tech. We coach folks on a wide array of skills that set them up for success in all parts of our business.&nbsp; What you’ll do Guide our customers - you will help manage incoming customer requests through a combination of email and chat. You'll be responsible for proactively offering and handling screen share requests when more in-depth technical troubleshooting is necessary. Own your output - you will consistently meet both the quantitative and qualitative expectations of the role, including Customer Satisfaction ratings, Quality Control reviews, response and resolution times. Become a product expert - you will receive an in-depth onboarding in order to understand the ins and outs of Sprout Social and how to best support our customers What you’ll bring Sprout Social is looking for candidates who are eager to develop their professional and technical experiences, and are ready to take their skills, experience and customer support career to the next level. We're looking for a top performer with excellent people skills who's eager to explore new technologies and possesses a strong aptitude for critical thinking and innovative problem-solving. The minimum qualifications for this role include: 2+ years of customer-facing support experience in a fast-paced environment SaaS industry technical support experience Willing to work an 8.5 hour business day shift, including lunch and breaks Professional proficiency in English (both written and verbal) Experience with Ticketing Systems such as Zendesk, Freshdesk, or Jira/Confluence Preferred qualifications for this role include: Prior experience in social media or influencer marketing strategy Experience supporting a SaaS platform with complex integrations, demonstrating familiarity with API troubleshooting, CRM connectivity (e.g., Salesforce), Single Sign-On (SSO) configurations, and the native business tools of major social networks like Meta Business Suite. Natural problem solver with a high standard for quality and a track record of resourcefulness, demonstrating the ability to think critically and resolve complex customer inquiries effectively Demonstrates composure, patience and initiative in their learning and development; open and receptive to feedback and coaching as it relates to their growth How you’ll grow Within 1 month, you’ll plant your roots, including: Beginning Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout Social team members Further solidifying your training on Support-specific processes and tools along with how your role fits into our team and the organization Beginning to handle customer interactions via email and guided live chats Understanding department key success metrics and how to contribute towards those goals Within 3 months, you’ll start hitting your stride by: Independently solving customer requests through live chat and email channels Contributing to team goals by focusing on CSAT ratings, QC reviews, response and resolution times Building a strong understanding of team processes in order to support positive customer experiences Within 6 months, you’ll be making a clear impact through: Identifying opportunities for process improvements in your day-to-day work Improving internal documentation in order to streamline processes Having a solid understanding of the Sprout brand and our Support service voice Exhibiting growing knowledge of our product, processes and tools Within 12 months, you’ll make this role your own by: Continuing to consistently exceed expectations in productivity and quality measures Increasing your independence and troubleshooting capabilities Beginning to build areas of professional expertise Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient and state-of-the-art offices in Dublin’s city centre, for those who prefer an office setting Whenever possible, we want to provide team members the flexibility to work in the location that makes the most sense for them. If you prefer an office setting, this role may be based in our Dublin location. If you prefer to work remotely from another location within Ireland, we will accommodate you as best as possible.&nbsp; If you are based in another location within EMEA, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration.&nbsp; #LI-Remote &nbsp; &nbsp; &nbsp;Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Product Support Specialist (EMEA)

Description Sprout Social is looking to hire a Renewal Manager, Strategic Accounts, to support the Sales &amp; Success team. Why join Sprout’s Sales &amp; Success team? Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​ including, PwC, Publicis Groupe, and Bank of Ireland. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.&nbsp; What you’ll do Working with the Managers and CSMs of the Strategic/Key/Major Customer Success teams you will outreach to customers to manage the Renewal process, engaging a CSM for any value based discussions. Identify potential account growth opportunities. Continuously refine Renewal strategies to maximize Retention. Provide accurate forecasting to the Head of Customer Success. What you’ll bring Sprout Social is looking for an ambitious, and tech savvy Renewal Manager who is&nbsp; focused on cultivating strong relationships and loyalty with Sprouts Customers. The ideal candidate is passionate about customer success and executing on a renewal process designed to increase the client experience. The minimum qualifications for this role include: 4+ years of experience in sales, customer success or business services with strong&nbsp; emphasis on customer retention Documented success contributing to shared portfolio retention and growth goals Preferred qualifications for this role include: SaaS/Software/Technology experience Excellent communication, writing skills and a passion for customer experience Experience with Salesforce.com or similar CRM Excellent organizational skills (high importance) How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Partner with the Leader of Customer Success to define key success metrics for your role and how you will measure against them. Begin developing familiarity with our business, platform, and applications, as well as our company’s key metrics. Acclimate yourself with the day to day responsibilities of Sprout’s Success Team by shadowing team members, listening to recorded customer calls and working closely with our Revenue Enablement team.&nbsp; Within 3 months, you’ll start hitting your stride by: Receive your dedicated book of renewal business and begin familiarizing yourself with your customer base. Work with customer buyers and approvers from varying departments (Marketing, Operations) to secure necessary approvals Respond to high-impact customer issues in a fashion that inspires continued customer loyalty. Within 6 months, you’ll be making a clear impact through: Maintain product expertise across our platform and serve as the central contact for your customers for renewals. Contribute to achieving quarterly assigned team sales retention quotas, including identifying upsell, cross-sell and expansion opportunities where applicable Partner with Customer Success Manager and Customer Growth sales team to drive increased or flat renewals and to ensure alignment and awareness on renewal activity Review to-date performance with your manager, identify areas of improvement and establish a plan for career development.&nbsp; Document activities in Salesforce, prepare and maintain accurate reports and forecasts Become a Sprout Social and Social Media expert to confidently speak to ever-changing trends, new product features and platform enhancements to help assist in conversation around extending contract terms Within 12 months, you’ll make this role your own by: Propose and execute independent projects benefiting the whole of Customer Success or Sprout as an organization.&nbsp; Identify individual strengths and how to apply them effectively for continued success.&nbsp; Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient and state-of-the-art offices in Dublin’s city centre, for those who prefer an office setting Whenever possible, we want to provide team members the flexibility to work in the location that makes the most sense for them. If you prefer an office setting, this role may be based in our Dublin location. If you prefer to work remotely from another location within Ireland and/or the UK, we will accommodate you as best as possible.&nbsp; If you are based in another location within EMEA, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration.&nbsp; #LI-RemoteSprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Renewal Manager, Strategic Accounts  (EMEA)

Description Sprout Social is looking to hire a Revenue Enablement Strategist for the Sales &amp; Success team. Why join Sprout’s Revenue Enablement Team? As a member of Sprout’s Revenue Enablement department, you’re an integral part of empowering and inspiring our customers and driving the growth of our business. As a true partner to Sales and Success, we are accountable to—and responsible for—driving significant revenue across new business acquisition and customer growth. Together, we make up our revenue organization, where we lead our go-to-market strategy and establish our goals as one unified team. We put our customers at the center, we’re driven by results, and passionate about our impact on the overall strength and health of Sprout. As individuals, there’s no shortage of opportunities to learn and grow in your current role and beyond. Here, we want you to do your best work, be creative, and take risks.&nbsp; What you’ll do Drive impactful training and enablement for Customer Success teams by developing resources, programs, and learning paths that directly improve customer retention, adoption, and satisfaction. Partner with cross-functional teams (Product, Marketing, Partnerships, and Sales) to distill complex information into clear, actionable takeaways for Customer Success teams. Report to the Director of Revenue Enablement, collaborating closely to ensure enablement priorities are aligned across the entire Revenue organization. Serve as a bridge between Customer Success and other departments, ensuring timely communication, consistent messaging, and alignment on customer-facing initiatives. Own and evolve continuous education programs for CS teams. Partner with first, second, and third-line CS managers to identify skill gaps, measure progress, and implement targeted development opportunities for their teams. What you’ll bring Our ideal candidate understands the value Revenue Enablement plays in delivering scalable training that can lead to high-performing success teams. You have a strong grasp of the customer journey and lifecycle in a B2B SaaS environment and are experienced in building programs that improve onboarding, drive product adoption, and deepen customer relationships. In addition, you have experience and confidence in working with stakeholders at every level and driving strategic, high-impact opportunities for training and resource development. Ideally, you have previous experience in customer success roles where you saw firsthand what drives team performance and customer satisfaction. You’re a strategic thinker with a collaborative spirit, passionate about equipping customer success teams with the tools, training, and resources needed to deliver exceptional customer experiences. The minimum qualifications for this role include: 3 - 4+ years experience in customer success, enablement role, and/or a similar customer-facing function Experience in building and delivering training to customer-facing teams through live and e-Learning methods Experience driving org-wide projects with multiple stakeholders Preferred qualifications for this role include: Familiarity with building e-Learning in a Learning Management System Proficiency in a Content Management System, like Highspot, Showpad, or Seismic&nbsp; How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social onboarding to learn the ins and outs of the product and better understand the value that Sprout delivers to our customers Get to know your fellow teammates in the Revenue Enablement organization and meet with key stakeholders across Customer Success to understand current working relationships Familiarize yourself with our Customer Success operating model, team structure, and core processes Familiarize yourself with the Enablement operating model, team process, and core processes&nbsp; Begin listening to customer calls, reviewing CS data, and identifying initial areas of opportunity for enablement Within 3 months, you’ll start hitting your stride by: Partner closely with CS leadership to identify skill gaps and build a prioritized enablement roadmap Collaborate with the Enablement team to design, implement, and operationalize required enablement programs via e-learning modules and e-learning-based sessions Begin contributing to regular customer success communications such as newsletters, training sessions, and knowledge base updates Start developing training sessions based on the highest priorities and needs identified by Success, which include, but are not limited to: process training, messaging, and product updates Own our content management system, updating resources and adding new ones to ensure our customer-facing teams have the collateral necessary to complete their responsibilities Own Customer Success Week 4 onboarding program to onboard new hires&nbsp; Within 6 months, you’ll be making a clear impact through: Act as the Enablement subject matter expert on content and communications, while having a clear perspective on the most critical initiative-based needs of CSMs Advocate for and help create new resources to support customer journey stages such as onboarding, adoption, renewal, and advocacy Champion organizational change management to help global team members adopt and manage through change effectively Continue to build trusted relationships with cross-functional teams that you will be supporting Serve as the go-to expert for Customer Success enablement strategy, content, and communication Within 12 months, you’ll make this role your own by: Be a trusted partner to the Customer Success leadership team, helping define long-term enablement goals Have a clear perspective on the impact of your Enablement programs and resources have on the business Evolve global enablement programs to support continued growth, achievement, and capability among the team Consistently and reliably give and receive feedback with peers Become a model contributor in Sprout's Customer Success organization&nbsp; Be recognized as an innovator in Enablement Of course, what is outlined above is the ideal timeline, but things may shift based on business needs, and other projects and tasks could be added at the discretion of your manager. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. For this role, our current base pay ranges for new hires are: Zone 1 (New York, California, Washington): $76,560 (min), $95,700 (mid), $114,840 (max) USD annually Zone 2 (All other US states): $69,600 (min), $87,000 (mid), $104,400 (max) USD annually The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation biannually, identify any changes in the market, and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees can enroll in Sprout’s company’s 401 (k) plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components of an employee’s full compensation package here to help you understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Revenue Enablement Strategist (Customer Success)

Sprout Social is looking for a Data Engineer to join our Data Foundations team. This team builds the internal data infrastructure, pipelines, and products that empower analytics, data science, and business stakeholders across Sprout. While our software engineers are focused on delivering customer-facing platform features, our data engineers specialize in ensuring data is reliable, well-modeled, and accessible to fuel smarter decisions and internal innovation.Why join Sprout Social’s Data Engineering team? Sprout Social empowers businesses worldwide to harness the immense potential of social media in today’s digital-first world. Processing over one billion social messages daily, our platform delivers insights and actionable intelligence to more than 30,000 brands. These insights guide strategic decisions, drive growth, and foster deeper connections with customers. Our Data Foundations team plays a critical role in this by enabling Sprout’s internal stakeholders—analytics, product, finance, sales, and beyond—to work with trustworthy, scalable, and reusable data. You’ll be helping build the pipelines, curated datasets, and data products that unlock value across the business and extend Sprout’s data-driven culture. What you’ll do Implement ELT with managed connectors and/or open-source ingestion; codify transformations with frameworks that bring testing, CI/CD, and data contracts to analytics code. Create robust data ingest from both common and custom sources; design resilient models that serve analytics, experimentation, and operations. Partner with product and business stakeholders to define clear metrics and a semantic layer. Implement best practices in schema design, data modeling, and metadata management. Own and evolve internal data infrastructure for quality, monitoring, and discoverability. Provide pragmatic analyst and data science support (SQL debugging, orchestration bootstraps, troubleshooting) to unblock teams while the function scales. Mentor Sprout’s Data Eng team members and help in the hiring process. Partner with software engineering teams where application data intersects with internal pipelines—ensuring business-critical data is clean, structured, and usable. What you’ll bring We’re looking for a data engineer with a strong foundation in data infrastructure and a passion for enabling others to succeed through high-quality data. The minimum qualifications for this role include: 5+ years of professional experience in data engineering or at least 5 years of hands-on experience building, deploying, and maintaining production-grade data infrastructure and pipelines. Advanced/Expert level in SQL (e.g. MySQL, PostgreSQL) and data modeling; Proven experience modeling across a diversity of business domains. Proficiency in Python. Working familiarity with ELT + transformation frameworks (e.g., dbt) and with orchestrators (e.g., Airflow, dbt.). Experience building internal data products (curated datasets, semantic layers, or reusable modeling frameworks). Pragmatic engineering habits: testing, version control, PR reviews, incident management, incident CI/CD, documentation, and observability for data. Built transformations with dbt (or similar) and managed semantic layers/metrics for BI (Tableau, Hex, Looker). Demonstrated experience collaborating with stakeholders from functions such as Product, Analytics, or Finance to gather requirements, define project scope, and deliver data solutions. Preferred qualifications for this role include: Understanding of data quality frameworks, testing, and monitoring practices. Familiarity with event-driven or streaming frameworks (Kafka or NSQ, Kinesis, Pub/Sub). Exposure to cloud infrastructure (AWS, GCP, or Azure) and cost optimization for data platforms. How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout’s New Hire onboarding program and meet peers across Data Foundations, Data Science, Engineering. Learn the team’s existing data stack, pipelines, and modeling frameworks. Shadow teammates to understand how internal stakeholders use curated datasets today. Partner with your manager to scope your first pipeline or modeling task to own. Within 3-6 months, you’ll start hitting your stride by: Delivering your first production-ready pipeline, dataset, or internal data product. Collaborating with analysts and data scientists on requirements for reusable modeling layers. Gaining deeper familiarity with Sprout’s data warehouse(s) and orchestration environment—and starting to suggest improvements. Audit our existing deployment procedures. Add data sources to our production data warehouse. Within 12 months, you’ll make this role your own by: Taking technical ownership of a set of pipelines or data products relied on by stakeholders across the business. Identify technical debt and performance bottlenecks within our systems, come up with a plan to improve the code, and get it pushed to production. Acting as a mentor to newer members of the Data Foundations team while continuing to grow your own expertise. Helping shape the team’s roadmap and long-term data foundations strategy. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and&nbsp; employee-led diversity, equity and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. You can confirm the pay zone for your specific location with your recruiter during your interview process. For this role, our current base pay ranges for new hires in each zone are: Zone 1 (New York, California, Washington): $162,448 (min), $203,060 (mid), $243,672 (max) USD annually Zone 2 (All other US states): $147,700 (min), $184,600 (mid), $221,500 (max) USD annually The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster &nbsp;(2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Description Sprout Social is looking to hire a Senior Manager of Strategy and Business Operations to our Product team.&nbsp;As a foundational member of the Strategy and Business Operations team, reporting to our VP of Strategy &amp; Business Operations, you’ll partner closely with executive leadership across Product, GTM, and Finance. You’ll help define Sprout’s long-term strategy, drive execution on cross-functional initiatives, and uncover opportunities that accelerate growth. We’re looking for someone who’s endlessly curious, customer-centered, and thrives in navigating ambiguity — someone who can toggle between the 10,000-foot view and the details, and who gets energy from solving hard, high-impact problems.&nbsp;This is an ideal role for someone with a background in strategy, product, analytics, or business operations who’s looking to drive impact across the full business. Why join Sprout’s Product team? Sprout believes the best product experiences come from empowered product development teams that develop expertise in their domain and empathize with customer challenges. What’s unique about our product org is that it consists of cross-functional teams we call “squads,” inclusive of product managers, designers, data scientists, and engineers. There are no middle layers and you get to create, iterate and ship our product together as one, autonomous team. As a part of one of these teams, you’ll get to own your roadmap and help make an industry-leading product that delivers on your vision for our customers. If you value research, great UX design, fast execution, constant shipping and a true customer-centric approach, our Product org just might be the place to accelerate your career. What you’ll do Guide prioritization and tradeoff discussions across Product, GTM, and Finance to ensure focus on the highest-impact opportunities Lead and support Sprout’s most strategic, high-priority initiatives — from ambiguous problem space to structured, actionable plan Partner with cross-functional leaders across Product, GTM, Finance, and Exec to identify opportunities, solve business-critical challenges, and drive alignment Develop business cases, operating models, and long-range strategic frameworks that guide company decision-making and inform resource allocation and investment decisions Conduct deep analyses of market trends, customer segments, competitive positioning, and product performance to guide positioning and growth roadmap Define, track, and operationalize KPIs that align cross-functional stakeholders and ensure accountability Translate insights into clear recommendations and narratives for senior leadership and Board discussions Help establish the Strategy &amp; Business Operations function, including team norms, rituals, and future hiring practices Take a hands-on approach to problem-solving — conducting your own analyses and diving into details while we build out the broader team What you’ll bring We’re looking for a structured thinker and strategic operator who can thrive in a fast-paced, collaborative environment — someone who loves solving problems, connecting dots, and driving clarity from chaos. The minimum qualifications for this role include: 7+ years of experience in management consulting, business operations, product strategy, analytics, or related roles Strong analytical skills and comfort diving deep into data to drive insights and recommendations (advanced proficiency in Excel/Google Sheets is required) Proven ability to lead complex cross-functional initiatives from start to finish Experience working in or closely with product, engineering, GTM, or finance teams Experience in a high-growth SaaS environment or similarly fast-paced business Preferred qualifications for this role include: Excellent communication skills, both written and verbal — able to craft compelling narratives for senior leaders Comfort working through ambiguity and independently structuring solutions to complex problems Deep curiosity and a customer-first mindset when approaching problem-solving MBA or equivalent graduate degree preferred but not required How you’ll grow Within 1 month, you’ll plant your roots, including: Completing Sprout Social’s onboarding program and developing a foundational understanding of our products and customers Building strong cross-functional relationships across R&amp;D, GTM, Finance, and Leadership Partnering with the VP of Strategy &amp; Business Operations to define your role’s goals, onboarding plan, and initial focus areas Within 3 months, you’ll start hitting your stride by: Taking ownership of one or more high-priority strategic initiatives Delivering insights and recommendations through structured analysis, stakeholder interviews, and business modeling Helping shape the team’s operating cadence, rituals, and reporting frameworks Within 6 months, you’ll be making a clear impact through: Leading large-scale, cross-functional efforts that guide product direction or GTM strategy Driving alignment on key metrics and decision-making frameworks across teams Helping define the roadmap for future SBO hires Within 12 months, you’ll make this role your own by: Becoming a go-to strategic thought partner for leaders across Sprout Refining and scaling our operating models for decision-making, planning, and accountability Playing a key role in shaping the long-term strategy of our business and product portfolio Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. For this role, our current base pay ranges for new hires are: Zone 1 (New York, California, Washington): $167,200.00 (min), $209,000.00 (mid), $250,800 (max) USD annually Zone 2 (All other US states): $152,000.00 (min), $190,000.00 (mid), $228,000.00 (max) USD annually The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Senior Manager, Strategy and Business Operations

Description Sprout Social is looking to hire a Senior Software Engineer to join our Engineering team. Why join Sprout’s Engineering team? With collaborative cross-functional teams that span mobile, front-end, back-end and site reliability engineering—the Sprout Engineering team is a place to sharpen your craft and solve hard problems with the smartest people in the industry. You’ll get to work on a “tech-giant” scale with smaller, supportive teams where every engineer has the chance to make an impact on our company, and our customers. The best part? In our industry, you often have to switch jobs or even companies to learn a new part of a tech stack or business. But at Sprout, our product is a suite, so you just need to move teams. You’re able to diversify your skills, which not only benefits your team—but also your career.&nbsp; What you’ll do Ensure we build, scale, ship, and monitor our platform reliably, leveraging technologies such as Java, Python, MySQL, NSQ, Hbase, AWS, and Kubernetes. Partner with product managers, designers, and other engineers to define requirements and complete feature work. Work to improve the processes, systems, and tools we use to deliver quality products and champion technical initiatives and direction. Uphold project quality and planning through meeting deadlines, breaking down work, and ensuring proper testing and monitoring Lift the skills of other engineers through mentorship, knowledge sharing, and providing feedback on PRs and technical designs. What you’ll bring We’re looking for a creative, collaborative, highly motivated, and inquisitive learner to help us deliver a great product to our customers. If you’re passionate about building and scaling reliable systems, we’d love to talk with you! These are the minimum qualifications that our hiring team is looking for in this role: 4+ years experience developing and supporting software in a production environment 3+ years experience programming in object oriented languages such as Java, Python, or C++ Additionally, these are the preferred qualifications that would indicate a particularly strong candidate: 3+ years experience developing and supporting scalable, distributed backend services 3+ years experience working with SQL and/or NoSQL databases How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Deploy and make changes to our production systems. Interact with SQL or NoSQL data stores and messaging queues. Collaborate regularly with product managers and other product teams to deliver value to our users. Get regular team feedback on your work through code reviews and pairing. Proactively monitor the health of our services in production to ensure our customers always have a world-class experience Within 3 months, you’ll start hitting your stride by: Work with your team to create and prioritize quarterly team goals. Contribute to our Agile culture of continuous improvement through retrospective meetings and experimentation-oriented thinking. Build connections with members from other teams through guild meetings and chapter outings. Participate in technical design meetings with your teammates to walk through new feature ideas and system improvements.&nbsp; Work with product managers, UX developers, and front-end engineers to come up with the MVPs of new features. Be the first line of defense against product outages and bugs while on support duty. Maintain, scale, and build upon systems that handle hundreds of thousands of messages a day. Within 6 months, you’ll be making clear impact through: Create, deploy, and manage concurrent, distributed systems. Build your engineering skills by attending in-house presentations, workshops, and training sessions. Form a career growth plan with your manager and work towards it. Decompose work into small, similarly sized units so that estimation is unnecessary. Identify technical debt and performance bottlenecks within our systems, come up with a plan to improve the code, and get it pushed to production. Within 12 months, you’ll make this role your own by: Integrate and use monitoring and alerting tools to know about problems before our users. Participate in architecture discussions with senior team members. Be “point person” on a project, including writing design documents, coordinating dependencies, and acting as domain owner. Actively mitigate risk of failed delivery and missed deadlines through courageous, transparent communication with colleagues and stakeholders throughout a project life cycle. Demonstrate ownership over the codebase, from design to maintenance and everything in between. Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits ProgramWe’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders Growing corporate social responsibility program that is driven by the involvement and passion of our team members The base pay range for this role is $125,00 (min), $156,800 (mid), $188,200 (max) CAD annually. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements.&nbsp; The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Candidates for this remote work opportunity must be based in either British Columbia or Ontario. If you are based in another location within Canada, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration. #LI-Remote When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy. &nbsp;Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Senior Software Engineer - Backend

Description Sprout Social is looking to hire a Senior Software Engineer to join our Engineering team. Why join Sprout’s Engineering team? With collaborative cross-functional teams that span mobile, front-end, back-end and site reliability engineering—the Sprout Engineering team is a place to sharpen your craft and solve hard problems with the smartest people in the industry. You’ll get to work on a “tech-giant” scale with smaller, supportive teams where every engineer has the chance to make an impact on our company, and our customers. The best part? In our industry, you often have to switch jobs or even companies to learn a new part of a tech stack or business. But at Sprout, our product is a suite, so you just need to move teams. You’re able to diversify your skills, which not only benefits your team—but also your career.&nbsp; What you’ll do Ensure we build, scale, ship, and monitor our platform reliably, leveraging technologies such as Java, Python, MySQL, NSQ, Hbase, AWS, and Kubernetes. Partner with product managers, designers, and other engineers to define requirements and complete feature work. Work to improve the processes, systems, and tools we use to deliver quality products and champion technical initiatives and direction. Uphold project quality and planning through meeting deadlines, breaking down work, and ensuring proper testing and monitoring Lift the skills of other engineers through mentorship, knowledge sharing, and providing feedback on PRs and technical designs. What you’ll bring We’re looking for a creative, collaborative, highly motivated, and inquisitive learner to help us deliver a great product to our customers. If you’re passionate about building and scaling reliable systems, we’d love to talk with you! These are the minimum qualifications that our hiring team is looking for in this role: 4+ years experience developing and supporting software in a production environment 3+ years experience programming in object oriented languages such as Java, Python, or C++ Additionally, these are the preferred qualifications that would indicate a particularly strong candidate: 3+ years experience developing and supporting scalable, distributed backend services 3+ years experience working with SQL and/or NoSQL databases How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Deploy and make changes to our production systems. Interact with SQL or NoSQL data stores and messaging queues. Collaborate regularly with product managers and other product teams to deliver value to our users. Get regular team feedback on your work through code reviews and pairing. Proactively monitor the health of our services in production to ensure our customers always have a world-class experience Within 3 months, you’ll start hitting your stride by: Work with your team to create and prioritize quarterly team goals. Contribute to our Agile culture of continuous improvement through retrospective meetings and experimentation-oriented thinking. Build connections with members from other teams through guild meetings and chapter outings. Participate in technical design meetings with your teammates to walk through new feature ideas and system improvements.&nbsp; Work with product managers, UX developers, and front-end engineers to come up with the MVPs of new features. Be the first line of defense against product outages and bugs while on support duty. Maintain, scale, and build upon systems that handle hundreds of thousands of messages a day. Within 6 months, you’ll be making clear impact through: Create, deploy, and manage concurrent, distributed systems. Build your engineering skills by attending in-house presentations, workshops, and training sessions. Form a career growth plan with your manager and work towards it. Decompose work into small, similarly sized units so that estimation is unnecessary. Identify technical debt and performance bottlenecks within our systems, come up with a plan to improve the code, and get it pushed to production. Within 12 months, you’ll make this role your own by: Integrate and use monitoring and alerting tools to know about problems before our users. Participate in architecture discussions with senior team members. Be “point person” on a project, including writing design documents, coordinating dependencies, and acting as domain owner. Actively mitigate risk of failed delivery and missed deadlines through courageous, transparent communication with colleagues and stakeholders throughout a project life cycle. Demonstrate ownership over the codebase, from design to maintenance and everything in between. Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and&nbsp; employee-led diversity, equity and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. For this role, our current base pay ranges for new hires are: Zone 1 (New York, California, Washington): $164,120 (min), $205,200 (mid), $246,180 (max) USD annually Zone 2 (All other US states): $149,200 (min), $186,500 (mid), $223,800 (max) USD annually The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). &nbsp;Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Description Sprout Social is looking to hire a Senior Software Engineer, Backend to the Engineering team. Why join Sprout’s Engineering team? With collaborative cross-functional teams that span mobile, front-end, back-end and site reliability engineering—the Sprout Engineering team is a place to sharpen your craft and solve hard problems with the smartest people in the industry. You’ll get to work on a “tech-giant” scale with smaller, supportive teams where every engineer has the chance to make an impact on our company, and our customers. The best part? In our industry, you often have to switch jobs or even companies to learn a new part of a tech stack or business. But at Sprout, our product is a suite, so you just need to move teams. You’re able to diversify your skills, which not only benefits your team—but also your career.&nbsp; What you’ll do Ensure we build, scale, ship, and monitor our platform reliably, leveraging technologies such as Java, Python, MySQL, NSQ, Hbase, AWS, and Kubernetes. Partner with product managers, designers, and other engineers to define requirements and complete feature work. Work to improve the processes, systems, and tools we use to deliver quality products and champion technical initiatives and direction. Uphold project quality and planning through meeting deadlines, breaking down work, and ensuring proper testing and monitoring Lift the skills of other engineers through mentorship, knowledge sharing, and providing feedback on PRs and technical designs What you’ll bring We’re looking for a creative, collaborative, highly motivated, and inquisitive learner to help us deliver a great product to our customers. If you’re passionate about building and scaling reliable systems, we’d love to talk with you! These are the minimum qualifications that our hiring team is looking for in this role: 4 years experience developing and supporting software in a production environment 3 years experience programming in object oriented languages such as Java, Python, or C++ Professional English proficiency in verbal and written communication Additionally, these are the preferred qualifications that would indicate a particularly strong candidate: 3 years experience developing and supporting scalable, distributed backend services 3 years experience working with SQL and/or NoSQL databases Professional Polish proficiency in verbal and written communication How you’ll grow Within 1 month, you’ll plant your roots, including: Completing Sprout’s New Hire training program alongside other new Sprout team members. Deploying and making changes to our production systems. Interacting with SQL or NoSQL data stores and NSQ messaging queues. Collaborating regularly with product managers, and other product teams to deliver value to our users. Getting regular team feedback on your work through code reviews and pairing. Proactively monitoring the health of our services in production to ensure our customers always have a world-class experience Within 3 months, you’ll start hitting your stride by: Decomposing work into small, similarly sized units so that estimation is unnecessary. Working with your squad to create and prioritize quarterly team goals. Contributing to our Agile culture of continuous improvement through retrospective meetings and experimentation-oriented thinking. Building connections with members from other teams through guild meetings and chapter outings. Participating in technical design meetings with your teammates to walk through new feature ideas.&nbsp; Working with product managers, UX developers, and front-end engineers to come up with the MVPs of new features. Being the first line of defense against product outages and bugs while on support duty. Maintaining, scaling, and building upon systems that handle hundreds of thousands of messages a day.&nbsp; Within 6 months, you’ll be making a clear impact through: Integrating and using monitoring and alerting tools to know about problems before our users. Being “point person” on a project, including writing design documents, coordinating dependencies, and acting as domain owner. Creating and managing concurrent, distributed systems. Building your engineering skills by attending in-house presentations, workshops, and training sessions. Forming a career growth plan with your manager and work towards it. Partnering with the Infrastructure team to improve your team’s ability to deliver reliable, highly available services. Within 12 months, you’ll make this role your own by: Actively mitigating risk of failed delivery and missed deadlines through courageous, transparent communication with colleagues and stakeholders throughout a project life cycle. Leading technical architecture meetings.&nbsp; Identifying technical debt and performance bottlenecks within our systems, come up with a plan to improve the code, and get it pushed to production. Mentoring junior engineers, helping them level up technically. Building connections with members from other teams through active networking and community building. Having opportunities to contribute to in-house technical presentations and workshops that share your expertise with large groups of Sprout engineers. Surprise us! Use your unique ideas and abilities to change your team in beneficial ways that we haven’t even considered yet. Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program, diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders $550 USD work from home stipend designed to enhance your remote setup and monthly internet stipend Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient and state-of-the-art offices near Kraków’s city centre&nbsp; The base pay range for this role is 24,333 (min), 30,417 (mid), 36,500 (max) net PLN monthly salary. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements.&nbsp; The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Senior Software Engineer - Backend (B2B)

Description Sprout Social is looking to hire a Senior Software Engineer to the Engineering team. Why join Sprout’s Engineering team? With collaborative cross-functional teams that span mobile, front-end, back-end and site reliability engineering—the Sprout Engineering team is a place to sharpen your craft and solve hard problems with the smartest people in the industry. On a daily basis, we process tens of billions of requests and tens of billions of asynchronous events. We also ingest billions of social messages every day, and ship more than 1,000 production deployments every month. You’ll get to work on a “tech-giant” scale with smaller, supportive teams where every engineer has the chance to make an impact on our company, and our customers. The best part? In our industry, you often have to switch jobs or even companies to learn a new part of a tech stack or business. But at Sprout, our product is a suite, so you just need to move teams. You’re able to diversify your skills, which not only benefits your team—but also your career. What you’ll do Create “Paved Roads”: standard production-ready technology that all of our engineering teams can leverage to build our customer-facing products. Work to improve Sprout’s security posture through automation, auditability, and clear processes in order to build sustainable and secure solutions. Enforce security best practices through code to minimize chances of misconfiguration and increase confidence in service adoption in the cloud. Collaborate cross-functionally with product, site reliability engineering, data platform, and GRC teams to deliver scalable, secure-by-default infrastructure Act as a multiplier: leading with influence across teams and orgs, creating momentum for cross-functional initiatives, and driving alignment on security best practices. Lead by example—pairing deep technical expertise with pragmatic execution and mentorship. Own strategic initiatives such as pre-prod testing environments, more mature observability, advanced deployment methods, and service standardization. What you’ll bring We’re looking for a deeply technical, creative, collaborative, pragmatic, highly motivated, and inquisitive engineer who biases for simplicity to join our team in building great tools. If you love solving hard problems, delivering and sustaining high-quality software, and confidently guiding your peers to learn from and teach each other, we’d love to talk with you! The minimum qualifications for this role include: 4+ years experience developing and supporting software in a production environment 3+ years experience programming in an object oriented language such as Java, Python, C# or C++ 2+ years experience working with CI/CD Pipelines using tools such as Jenkins, Gitlab, Github Actions, etc. Experience leading engineering projects and initiatives, including the design, development, and implementation of infrastructure systems, ensuring delivery of reliable services, prioritizing technical improvements with cross-functional teams, and/or driving technical vision. Preferred qualifications for this role include: 2+ years experience with Amazon Web Services (AWS) Experience with one or more infrastructure-as-code or configuration-as-code tools, such as: Terraform, Chef, Ansible, SaltStack, etc. Experience with software delivery platforms such as Argo, Spinnaker, or Flux Experience with observability tools like Datadog, Sentry, or Honeycomb How you’ll grow Within 1 month, you’ll plant your roots, including: Experience Sprout’s in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers Make a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn about Sprout’s approach to site reliability engineering Learn about and interact with some of our core tools: Jenkins, GitHub Actions, Datadog, our in-house deploy tools, etc Start familiarizing yourself with how we support the SDLC and development workflows across Sprout’s engineering teams Within 3 months, you’ll start hitting your stride by: Complete your first end-to-end project, such as a new GitHub Actions workflows or Datadog features Gain familiarity with our platform architecture and SDLC practices Use our observability tools to troubleshoot production performance or stability issues Joining our on-call rotation (don’t worry we’ve got your back!) Participating in code reviews and giving feedback to team members Contributing to our team’s culture of continuous improvement through retros and experimentation-oriented thinking Writing design documents for new tooling and processes, gathering feedback from peers, coordinating dependencies, and being a domain owner for a new project Proactively identifying, advocating for, and making high impact improvements to reduce operational toil Within 6 months, you’ll be making a clear impact through: Implement new deploy tooling to help our engineers ship code faster and more safely Partner with product teams to deliver enable them to build, test, deploy, and observe their features to deliver a high-quality product to our customers Identify technical debt and performance bottlenecks within our systems, come up with a plan to improve them, and release them to production. Completing an impactful project that is well-baked, bug-free, and released to the whole engineering organization Working and communicating effectively with other groups across the organization to ensure big-picture alignment and encourage cross-team collaboration Forming a career growth plan with your manager and beginning to work towards it Within 12 months, you’ll make this role your own by: Being the go-to expert of your teams’ systems at the company Owning cross-organizational projects, demonstrating project management skills, consensus building, and strong leadership Actively mitigating risk of failed delivery and missed deadlines through courageous, transparent communication with colleagues and stakeholders throughout a project life cycle Leading technical architecture meetings Mentoring junior engineers, helping them level up technically Building connections with members from other teams through active networking and community building Having opportunities to contribute to in-house technical presentations and workshops that share your expertise with large groups of Sprout engineers Surprise us! Use your unique ideas and abilities to change Sprout Engineering in beneficial ways that we haven’t even considered yet Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits ProgramWe’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders Growing corporate social responsibility program that is driven by the involvement and passion of our team members The base pay range for this role is $125,400 (min), $156,800 (mid), $188,200 (max) CAD annually. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements.&nbsp; The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. We have outlined the various components to an employee’s full compensation package&nbsp;here to help you to understand our total rewards package. Candidates for this remote work opportunity must be based in either British Columbia or Ontario. If you are based in another location within Canada, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration. #LI-Remote When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our&nbsp;Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy. &nbsp;Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Senior Software Engineer - Backend (Tooling)

Description Sprout Social is looking to hire a Senior Software Engineer to the Engineering team. Why join Sprout’s Engineering team? With collaborative cross-functional teams that span mobile, front-end, back-end and site reliability engineering—the Sprout Engineering team is a place to sharpen your craft and solve hard problems with the smartest people in the industry. On a daily basis, we process tens of billions of requests and tens of billions of asynchronous events. We also ingest billions of social messages every day, and ship more than 1,000 production deployments every month. You’ll get to work on a “tech-giant” scale with smaller, supportive teams where every engineer has the chance to make an impact on our company, and our customers. The best part? In our industry, you often have to switch jobs or even companies to learn a new part of a tech stack or business. But at Sprout, our product is a suite, so you just need to move teams. You’re able to diversify your skills, which not only benefits your team—but also your career. What you’ll do Create “Paved Roads”: standard production-ready technology that all of our engineering teams can leverage to build our customer-facing products. Work to improve Sprout’s security posture through automation, auditability, and clear processes in order to build sustainable and secure solutions. Enforce security best practices through code to minimize chances of misconfiguration and increase confidence in service adoption in the cloud. Collaborate cross-functionally with product, site reliability engineering, data platform, and GRC teams to deliver scalable, secure-by-default infrastructure Act as a multiplier: leading with influence across teams and orgs, creating momentum for cross-functional initiatives, and driving alignment on security best practices. Lead by example—pairing deep technical expertise with pragmatic execution and mentorship. Own strategic initiatives such as pre-prod testing environments, more mature observability, advanced deployment methods, and service standardization. What you’ll bring We’re looking for a deeply technical, creative, collaborative, pragmatic, highly motivated, and inquisitive engineer who biases for simplicity to join our team in building great tools. If you love solving hard problems, delivering and sustaining high-quality software, and confidently guiding your peers to learn from and teach each other, we’d love to talk with you! The minimum qualifications for this role include: 4+ years experience developing and supporting software in a production environment 3+ years experience programming in an object oriented language such as Java, Python, C# or C++ 2+ years experience working with CI/CD Pipelines using tools such as Jenkins, Gitlab, Github Actions, etc. Experience leading engineering projects and initiatives, including the design, development, and implementation of infrastructure systems, ensuring delivery of reliable services, prioritizing technical improvements with cross-functional teams, and/or driving technical vision. Preferred qualifications for this role include: 2+ years experience with Amazon Web Services (AWS) Experience with one or more infrastructure-as-code or configuration-as-code tools, such as: Terraform, Chef, Ansible, SaltStack, etc. Experience with software delivery platforms such as Argo, Spinnaker, or Flux Experience with observability tools like Datadog, Sentry, or Honeycomb How you’ll grow Within 1 month, you’ll plant your roots, including: Experience Sprout’s in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers Make a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn about Sprout’s approach to site reliability engineering Learn about and interact with some of our core tools: Jenkins, GitHub Actions, Datadog, our in-house deploy tools, etc Start familiarizing yourself with how we support the SDLC and development workflows across Sprout’s engineering teams Within 3 months, you’ll start hitting your stride by: Complete your first end-to-end project, such as a new GitHub Actions workflows or Datadog features Gain familiarity with our platform architecture and SDLC practices Use our observability tools to troubleshoot production performance or stability issues Joining our on-call rotation (don’t worry we’ve got your back!) Participating in code reviews and giving feedback to team members Contributing to our team’s culture of continuous improvement through retros and experimentation-oriented thinking Writing design documents for new tooling and processes, gathering feedback from peers, coordinating dependencies, and being a domain owner for a new project Proactively identifying, advocating for, and making high impact improvements to reduce operational toil Within 6 months, you’ll be making a clear impact through: Implement new deploy tooling to help our engineers ship code faster and more safely Partner with product teams to deliver enable them to build, test, deploy, and observe their features to deliver a high-quality product to our customers Identify technical debt and performance bottlenecks within our systems, come up with a plan to improve them, and release them to production. Completing an impactful project that is well-baked, bug-free, and released to the whole engineering organization Working and communicating effectively with other groups across the organization to ensure big-picture alignment and encourage cross-team collaboration Forming a career growth plan with your manager and beginning to work towards it Within 12 months, you’ll make this role your own by: Being the go-to expert of your teams’ systems at the company Owning cross-organizational projects, demonstrating project management skills, consensus building, and strong leadership Actively mitigating risk of failed delivery and missed deadlines through courageous, transparent communication with colleagues and stakeholders throughout a project life cycle Leading technical architecture meetings Mentoring junior engineers, helping them level up technically Building connections with members from other teams through active networking and community building Having opportunities to contribute to in-house technical presentations and workshops that share your expertise with large groups of Sprout engineers Surprise us! Use your unique ideas and abilities to change Sprout Engineering in beneficial ways that we haven’t even considered yet Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and&nbsp; employee-led diversity, equity and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. For this role, our current base pay ranges for new hires are: Zone 1 (New York, California, Washington): $164,120 (min), $205,200 (mid), $246,180 (max) USD annually Zone 2 (All other US states): $149,200 (min), $186,500 (mid), $223,800 (max) USD annually The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). &nbsp;Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Description Sprout Social is looking to hire a Senior Staff Software Engineer, Backend to the Engineering team for our Integrations team of our Partnerships &amp; Ecosystem Business Unit. Why join Sprout’s Engineering team? With collaborative cross-functional teams that span mobile, front-end, back-end and site reliability engineering—the Sprout Engineering team is a place to sharpen your craft and solve hard problems with the smartest people in the industry. On a daily basis, we process tens of billions of requests and tens of billions of asynchronous events. We also ingest billions of social messages every day, and ship more than 1,000 production deployments every month. You’ll get to work on a “tech-giant” scale with smaller, supportive teams where every engineer has the chance to make an impact on our company, and our customers. The best part? In our industry, you often have to switch jobs or even companies to learn a new part of a tech stack or business. But at Sprout, our product is a suite, so you just need to move teams. You’re able to diversify your skills, which not only benefits your team—but also your career.&nbsp; What you’ll do Our relationships with our partners are fundamental to both our customers’ success and business growth. You'll help build our Integration Partner Ecosystem - building an API driven ecosystem that provides easy connectivity to our customers to hook into their critical data that powers their essential workflows. You will help build a team focused on some of our largest impact work to our customers and business, as this Ecosystem will help accelerate revenue generation across our customer segments. You will be a founding engineer of the Integrations team and be responsible for leading the technical vision for the team.&nbsp; Help lead the team through complex product and technical roadmaps, guiding them to consistently successful outcomes.&nbsp; Work to improve the processes, systems, and tools we use to deliver quality products and champion technical initiatives and direction. Build processes to proactively identify and address technical issues as part of team delivery or escalate larger initiatives for prioritization with team leadership. Provide technical mentoring for engineers across the team and facilitate learning through pairing, documentation, and workshops. As the team grows, you will partner closely with Principal Engineers and VPs of Engineering to chart our API driven ecosystem. Balance ambition and pragmatism to achieve the best business outcomes Be a standard bearer for engineering best practices. Be an engine of optimism, positive change, and continuous improvement within the team What you’ll bring We’re looking for a creative, collaborative, highly motivated and pragmatic engineer with a proven track record of leading the delivery of complex projects that span multiple teams and have a bottom-line impact. &nbsp; If this sounds like you and you want to be on a team that has a huge impact across our organization,&nbsp; we’d love to talk with you! The minimum qualifications for this role include: 9+ years experience developing and supporting software in a production environment 7+ years experience programming in an object oriented language such as Java, Python, C# or C++ 5+ years experience leading engineering projects and initiatives, including the design, development, and implementation of resilient systems, ensuring delivery of reliable services, prioritizing technical improvements with cross-functional teams, and/or driving technical vision Expert in RESTful API design (idempotency, pagination, error handling, status codes, etc.) and building systems communicating with many 3rd party APIs. Professional English proficiency in verbal and written communication Additionally, these are the preferred qualifications that would indicate a particularly strong candidate: 5+ years experience developing and supporting resilient services, and building systems communicating with many 3rd party APIs Experience working with cloud computing technologies such as AWS or GCP&nbsp; 3+ years experience working with SQL and/or NoSQL databases Professional Polish proficiency in verbal and written communication How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout’s New Hire training program alongside other new Sprout team members. Get acclimated to the team's current Objectives and Key Results, along with future product roadmap priorities. Learn about our current Partnerships &amp; Ecosystem technical and product vision. Deploy and make changes to our production systems. Become familiar with the team’s current Service Level Agreements (SLAs) that ensure a world-class customer experience, as well as the SLOs and SLIs we use to proactively track our performance against our SLAs. Collaborate regularly with product managers, product designers, engineers, and other product teams to deliver value to our users. Embrace regular team feedback on your work through code reviews and pairing. Develop relationships with the team and key cross functional stakeholders Within 3 months, you’ll start hitting your stride by: Be fully onboarded to our systems, having committed code on several projects&nbsp; Enable an ongoing technical dialogue with the team’s engineers to discuss specific initiatives, issues, and direction Begin operating as the access domain’s technical owner by leading initiatives, coordinating with stakeholders, and assuming responsibility for our quality of service. Work with product managers, UX developers, back-end and front-end engineers to lead your first feature delivery, with deliverables broken into an MVP and iterative milestones. Proactively build relationships with members on other teams through active networking and community building. Start to develop opinions about and contribute to the technical and product roadmap for the team Enable an ongoing technical dialogue with the team’s engineers to discuss specific initiatives, issues, and direction Foster a positive culture on your teams as an intrinsic side effect of the way you communicate and collaborate.&nbsp; Write design documents, coordinate dependencies, and act as the domain owner for new projects. Within 6 months, you’ll be making a clear impact through: Apply your expertise to enhance our existing use of monitoring and alerting tools, thereby ensuring we know about problems before our end users or other back-end teams reliant on our platform. Design, create, and maintain access platform solutions that execute at internet scale in a cost effective manner. Identify technical debt and performance bottlenecks within our systems, come up with a plan to improve them, and release them to production. Build your engineering skills by attending in-house presentations, workshops, and training sessions. Frequently partner with other engineers to iterate on our existing technical strategy in service of our overall vision. Work and communicate effectively with other groups across the organization to ensure big-picture alignment and encourage cross-team collaboration. Author your career growth plan with your manager’s support and work towards it. Partner with the Infrastructure team to improve your team’s ability to deliver reliable, highly available services. Mentor other engineers, helping them level up technically. Within 12 months, you’ll make this role your own by: Be the go-to expert of your teams’ systems at the company. Utilize the cross-organization connections you’ve built to identify areas of need across our platform, and create plans that incorporate big-picture technical alignment with other leaders. Own cross-organizational projects and architecture, demonstrating project management skills, consensus building, and strong leadership. Actively mitigate risk of failed delivery and missed deadlines through courageous, transparent communication with colleagues and stakeholders throughout a project life cycle. Have opportunities to contribute to in-house technical presentations and workshops that share your expertise with large groups of Sprout engineers. Surprise us! Use your unique ideas and abilities to change your team in beneficial ways that we haven’t even considered yet. Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program, diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders $550 USD work from home stipend designed to enhance your remote setup and monthly internet stipend Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient and state-of-the-art offices near Kraków’s city centre&nbsp; The base pay range for this role is 36,000 (min), 45,000 (mid), 54,000 (max) net PLN monthly salary. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements.&nbsp; The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Senior Staff Software Engineer - Backend (B2B)

Sprout Social is looking to hire a Senior Strategic Services Consultant to join our Customer Experience team, based in Singapore. Why join Sprout’s Customer Experience team? Joining the Customer Experience team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including Minor Hotels, Jollibee, Converge ICT and BDO Unibank. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.&nbsp; What you’ll do Manage ongoing strategic consulting projects with deliverables that are shared with multiple stakeholders, including senior executives Lead customers through a tailored and value-driven implementation experience that ensures Sprout Social is set up for success in achieving their business goals Align with Sprout Sales and Success managers to propose and create services outputs that meet customers at various stages of their journey Level up the social sophistication of our customers as well as our team to meet the ever-changing needs of social media Participate in customer sales calls to explain implementation and services methodology Mentor and train Sprout staff on services offering and processes, and become a go-to person for the entire Sprout product suite What you’ll bring Sprout Social is looking for a Senior Strategic Services Consultant who can help our customers recognize the most value from our Sprout Social suite of solutions. The ideal candidate is the perfect blend of product-savvy and customer-focused, understands the social industry and social KPIs, and loves working in a fast-paced and evolving environment.&nbsp; The minimum qualifications for this role include: 5+ years of professional experience 3+ years in social media strategy (preferred), professional services, or customer-facing consulting roles in SaaS Project management experience Additionally, these are the preferred qualifications that would indicate a particularly strong candidate: Understanding of social networks (in particular X, Facebook, Instagram, and LinkedIn) and social media strategy for large organizations Experience presenting to large groups in remote and in-person settings Flexibility to work on multiple projects and ability to hold internal and external stakeholders accountable to the agreed-upon milestones Understanding of all components of a software sales process and customer lifecycle Excellent communication and presentation skills with the ability to present to a variety of external audiences Experience with project management tools and/or relevant project management certification How you’ll grow Within 1 month, you’ll plant your roots, including: Experiencing Sprout’s in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers Making a plan with your manager to set initial priorities, aligning on expectations for your role, planting goalposts for your career, and learning about Sprout’s approach to helping customers see social differently Meeting with your Professional Services peer mentor and gathering learnings to implement into your role Getting to know and begin to build working relationships with stakeholders throughout our Sales, Customer Success, Product and Marketing teams Shadowing Strategic Services Consultants on calls to learn relevant customer stories and case studies from the field Within 3 months, you’ll start hitting your stride by: Building connections with members from other teams through active networking and community building Fully understanding our Services offerings, from delivery to project management to reporting Developing a clear understanding of the entire Sprout platform, its features and use cases, and be able to explain them to customers Leading services projects (both independently and with peer mentor support) and clearly communicate results and deliverables to customers Within 6 months, you’ll be making a clear impact through: Your first performance conversation with your manager, where you’ll discuss your accomplishments in your role and work together to build goals for your professional growth Independently managing and delivering all types of Services projects (consulting offerings and implementations) Becoming a Sprout Social product expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals Within 12 months, you’ll make this role your own by: Becoming a go-to resource for the Professional Services team and the larger Sales &amp; Customer Success organization. You will deliver at a high level each day and make an impact outside of just customer work Surprising us! Use your unique ideas and abilities to change your team in beneficial ways that we haven’t even considered yet Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders Growing corporate social responsibility program that is driven by the involvement and passion of our team members Candidates for this remote work opportunity must be based in Singapore. If you are based in another location within APAC, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration. #LI-RemoteSprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Senior Strategic Services (Social Media) Consultant

Description Sprout Social is looking to hire a Senior Technical Program Manager to our R&amp;D Operations team.&nbsp; Why join Sprout’s R&amp;D Operations team? Sprout empowers businesses around the globe to tap into the power and opportunity of social media. Our software brings together social content and messaging, data and workflows in a unified system of record, intelligence and action. Operating across major social media channels like Twitter, Facebook, Instagram, TikTok, Pinterest, LinkedIn, Google and YouTube, we provide organizations with a centralized platform to effectively manage social media efforts across stakeholders and business functions. We’re relentless about ensuring the success of our customers and building elegant software, and are regularly recognized by customers for our industry-leading products. &nbsp; What you’ll do:&nbsp; Reporting to the Chief of Staff &amp; Head of Ops for R&amp;D, and partnering closely with the Senior Manager of Data Science, you’ll embed directly with the Data Science team to establish and refine operational practices. You’ll be responsible for shaping how the team manages intake, stakeholder requests, and delivery workflows, while introducing frameworks and tools that make collaboration smoother and more transparent. In this role, you will:&nbsp; Partner with Data Science leadership to define, document, and evolve operational processes, including intake, prioritization, stakeholder management, and program tracking. Build and maintain Jira projects, dashboards, and workflows that provide clarity, accountability, and visibility into ongoing and upcoming work. Organize and facilitate program planning, reviews, and communication cadences to ensure the Data Science team and its stakeholders remain aligned and well-informed. Develop frameworks for stakeholder engagement and communication so the right inputs are captured and decisions can be made quickly. Surface risks, clarify dependencies, and proactively manage blockers across the team’s portfolio of work. Introduce and refine lightweight, scalable structures that help Data Science operate effectively within the broader R&amp;D organization. Support adoption and change management for new Data Science tools, processes, and platforms. Establish operational metrics to track the health and impact of Data Science initiatives. &nbsp; What you’ll bring&nbsp; You’re an experienced program manager who brings clarity to complexity and builds right-sized systems that keep cross-functional work organized and accountable. You know how to navigate the org to bring in the right people, surface risks early, and get to the root of problems. You stay connected to the “why” — understanding goals, strategy, and execution — and help teams stay aligned to it. If you’re a strategic thinker with a passion for keeping R&amp;D teams organized, and you’re excited to shape what great R&amp;D program management looks like, we’d love to talk to you! &nbsp; The minimum qualifications for this role include: 4+ years of experience working in software organizations in Engineering, Program Management, or Technical Program Management roles Proven track record of leading large-scale, high-impact, cross-functional technical programs Experience in high-growth SaaS environments &nbsp; Preferred qualifications: Strong strategic thinking with the ability to connect day-to-day execution to broader business objectives Skilled at navigating ambiguity and bringing clarity and focus to teams Excellent leadership, organizational, and communication skills Background in supporting data-focused teams with a solid grasp of foundational technology concepts Experience using Atlassian products (Jira, Confluence), Google Suite (Docs, Slides, Sheets), Mixpanel and Tableau Familiarity with analytics and reporting environments (e.g., Sheets, Mixpanel, Hex, Tableau) and experience leading teams or initiatives that leverage these tools. How you’ll grow Within 1 month, you’ll plant your roots, including: Completing Sprout Social’s new hire training and onboarding alongside fellow new team members to gain a broad understanding of our products and how your role fits into the organization. Partnering with your manager and the Senior Manager of Data Science to define success metrics for your role and how you’ll be measured. Exploring our products to understand what makes our software unique and why customers love it. Building relationships across data teams, product, engineering, design, and GTM teams. Within 3 months, you’ll start hitting your stride by: Establish a clear understanding of the Data Science team’s objectives, portfolio, and stakeholder landscape. Stand up initial operational processes and Jira structures to improve intake, prioritization, and visibility. Begin facilitating team ceremonies and stakeholder updates, driving clarity and momentum in ongoing work. Identifying opportunities to improve how we collaborate and operate across functions and within Data Science. Within 6 months, you’ll be making a clear impact through: Become the go-to partner for Data Science leadership on operational excellence, intake prioritization, and cross-team alignment. Roll out frameworks for stakeholder management that improve communication and reduce friction across the org. Ensure that the team’s work is consistently visible, tracked, and connected to R&amp;D-wide objectives Contribute to more predictable planning and delivery cycles for the Data Science team. Within 12 months, you’ll make this role your own by: Act as a thought partner to the Senior Manager of Data Science and R&amp;D Operations leadership, shaping how program management best supports technical research-oriented teams. Share and scale successful frameworks you’ve developed for Data Science so they can be adopted by other technical groups. Surprising us — bringing your unique skills, ideas, and energy to strengthen the team in ways we haven’t yet imagined. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders Growing corporate social responsibility program that is driven by the involvement and passion of our team members The base pay range for this role is $123,200 (min), $154,000 (mid), $184,800 (max) CAD annually. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements.&nbsp; The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Candidates for this remote work opportunity must be based in either British Columbia or Ontario. If you are based in another location within Canada, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration. #LI-Remote When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy. &nbsp;Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Description Sprout Social is looking to hire a Software Engineer, Backend to the Engineering team. &nbsp; Why join Sprout’s Engineering team? With collaborative cross-functional teams that span mobile, front-end, back-end and site reliability engineering - the Sprout Engineering team is a place to sharpen your craft and solve hard problems with the smartest people in the industry. On a daily basis, we process tens of billions of requests and tens of billions of asynchronous events. We also ingest billions of social messages every day, and ship more than 1,000 production deployments every month. You’ll get to work on a “tech-giant” scale with smaller, supportive teams where every engineer has the chance to make an impact on our company, and our customers. The best part? In our industry, you often have to switch jobs or even companies to learn a new part of a tech stack or business. But at Sprout, our product is a suite, so you just need to move teams. You’re able to diversify your skills, which not only benefits your team - but also your career.&nbsp; &nbsp; What you’ll doOur relationships with our social network partners are fundamental to both our business growth and customers’ success. As an Engineer in the Partnerships and Ecosystems team, you will work on delivery of new network capabilities and new networks to our customers faster. Your work will ensure our customers are delighted by the network partner experience through our applications. Write clean, well-tested and reviewable code, leveraging technologies such as Java, Python, MySQL, NSQ, Hbase, AWS, and Kubernetes Partner with product managers, designers, and other engineers to define requirements, complete feature work, and identify blockers Own the code you write and deploy to production, including identifying and communicating risks or issues Review pull requests and design documents from peers, while recognizing and applying established code patterns and best practices &nbsp; What you’ll bring We’re looking for a creative, collaborative, highly motivated, and inquisitive learner to help us deliver a great product to our customers. If you’re passionate about building and scaling reliable systems, we’d love to talk with you! &nbsp; These are the minimum qualifications that our hiring team is looking for in this role: 2 years experience developing and supporting software in a production environment 2 years experience programming in object oriented languages such as Java, C#, Python, or C++ Professional English proficiency in verbal and written communication Additionally, these are the preferred qualifications that would indicate a particularly strong candidate: 2 years experience using third party APIs and building resilient systems 2 years experience working with SQL and/or NoSQL databases Professional Polish proficiency in verbal and written communication &nbsp; How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Deploy and make changes to our production systems. Interact with SQL or NoSQL data stores and messaging queues. Collaborate regularly with product managers and other product teams to deliver value to our users. Get regular team feedback on your work through code reviews and pairing. Proactively monitor the health of our services in production to ensure our customers always have a world-class experience Within 3 months, you’ll start hitting your stride by: Work with your team to create and prioritize quarterly team goals. Contribute to our Agile culture of continuous improvement through retrospective meetings and experimentation-oriented thinking. Build connections with members from other teams through guild meetings and chapter outings. Participate in technical design meetings with your teammates to walk through new feature ideas and system improvements.&nbsp; Work with product managers, UX developers, and front-end engineers to come up with the MVPs of new features. Be the first line of defense against product outages and bugs while on support duty. Maintain, scale, and build upon systems that handle hundreds of thousands of messages a day. Within 6 months, you’ll be making clear impact through: Create, deploy, and manage&nbsp; resilient systems. Build your engineering skills by attending in-house presentations, workshops, and training sessions. Form a career growth plan with your manager and work towards it. Decompose work into small, similarly sized units so that estimation is unnecessary. Identify technical debt and performance bottlenecks within our systems, come up with a plan to improve the code, and get it pushed to production. Within 12 months, you’ll make this role your own by: Integrate and use monitoring and alerting tools to know about problems before our users. Participate in architecture discussions with senior team members. Be “point person” on a project, including writing design documents, coordinating dependencies, and acting as domain owner. Actively mitigate risk of failed delivery and missed deadlines through courageous, transparent communication with colleagues and stakeholders throughout a project life cycle. Demonstrate ownership over the codebase, from design to maintenance and everything in between. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. &nbsp; Our benefits program includes: Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment - your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program, diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders $550 USD work from home stipend designed to enhance your remote setup and monthly internet stipend Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient and state-of-the-art offices near Kraków’s city centre&nbsp; The base pay range for this role is 18,750 (min), 23,442 (mid), 28,133 (max) net PLN monthly salary. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. Sprout’s compensation ranges are intentionally broad to allow for our team members' growth within their role. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. &nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Software Engineer - Backend (B2B)

Description Sprout Social is looking to hire a Staff Software Engineer to join our Engineering team. Why join Sprout’s Engineering team? With collaborative cross-functional teams that span mobile, front-end, back-end and site reliability engineering—the Sprout Engineering team is a place to sharpen your craft and solve hard problems with the smartest people in the industry. On a daily basis, we process tens of billions of requests and tens of billions of asynchronous events. We also ingest billions of social messages every day, and ship more than 1,000 production deployments every month. You’ll get to work on a “tech-giant” scale with smaller, supportive teams where every engineer has the chance to make an impact on our company, and our customers. The best part? In our industry, you often have to switch jobs or even companies to learn a new part of a tech stack or business. But at Sprout, our product is a suite, so you just need to move teams. You’re able to diversify your skills, which not only benefits your team—but also your career. What you’ll do Ensure service excellence and maintain robust, scalable technical foundations, leveraging technologies such as Java, Python, MySQL, NSQ, Hbase, AWS, and Kubernetes. Help lead the team through complex product and technical roadmaps, guiding them to consistently successful outcomes.&nbsp; Work to improve the processes, systems, and tools we use to deliver quality products and champion technical initiatives and direction. Build processes to proactively identify and address technical issues as part of team delivery or escalate larger initiatives for prioritization with team leadership. Provide technical mentoring for engineers across the team and facilitate learning through pairing, documentation, and workshops. What you’ll bring We’re looking for a deeply technical, creative, collaborative, pragmatic, highly motivated, and inquisitive leader to join our team in building great software. If you love solving hard problems, delivering and sustaining high-quality software, and confidently guiding your peers to learn from and teach each other, we’d love to talk with you! The minimum qualifications for this role include: 7+ years experience developing and supporting software in a production environment 5+ years experience programming in an object oriented language such as Java, Python, C# or C++ 3+ years experience leading engineering projects and initiatives, including the design, development, and implementation of distributed systems, ensuring delivery of reliable services, prioritizing technical improvements with cross-functional teams, and/or driving technical vision. Additionally, these are the preferred qualifications that would indicate a particularly strong candidate: 5+ years experience developing and supporting scalable, distributed backend services Experience working with cloud computing technologies such as AWS or GCP&nbsp; 3 years experience working with SQL and/or NoSQL databases How you’ll grow Within 1 month, you’ll plant your roots, including:: Complete Sprout’s New Hire training program alongside other new Sprout team members. Get acclimated to the team's current Objectives and Key Results, along with future product roadmap priorities. Learn about our current multi-product Identity and Access Management technical vision. Deploy and make changes to our production systems. Become familiar with the team’s current Service Level Agreements (SLAs) that ensure a world-class customer experience, as well as the SLOs and SLIs we use to proactively track our performance against our SLAs. Collaborate regularly with product managers, product designers, engineers, and other product teams to deliver value to our users. Embrace regular team feedback on your work through code reviews and pairing. Within 3 months, you will: Begin operating as the access domain’s technical owner by leading initiatives, coordinating with stakeholders, and assuming responsibility for our quality of service. Work with product managers, UX developers, back-end and front-end engineers to lead your first feature delivery, with deliverables broken into an MVP and iterative milestones. Proactively build relationships with members on other teams through active networking and community building. Decompose work into small, similarly-sized units so that task-level estimation is trivial. Become an active participant in code reviews and retrospectives, continuously providing guidance and feedback to others. Foster a positive culture on your teams as an intrinsic side effect of the way you communicate and collaborate.&nbsp; Work with your team to create and prioritize quarterly team goals. Be the first line of defense against product outages and bugs while on support duty. Within 6 months, you will: Design, create, and maintain access platform solutions that execute at internet scale in a cost effective manner. Apply your expertise to enhance our existing use of monitoring and alerting tools, thereby ensuring we know about problems before our end users or other back-end teams reliant on our platform. Identify technical debt and performance bottlenecks within our systems, come up with a plan to improve them, and release them to production. Frequently partner with other engineers to iterate on our existing technical strategy in service of our overall vision. Lead technical design planning and facilitate peer review for new feature ideas.&nbsp; Mentor engineers, helping them level up technically. Author your career growth plan with your manager’s support and work towards it. Within 12 months, you will: Be the go-to expert of your teams’ systems at the company. Utilize the cross-organization connections you’ve built to identify areas of need across our platform, and create plans that incorporate big-picture technical alignment with other leaders. Own cross-organizational projects and architecture, demonstrating project management skills, consensus building, and strong leadership. Actively mitigate risk of failed delivery and missed deadlines through courageous, transparent communication with colleagues and stakeholders throughout a project life cycle. Have opportunities to contribute to in-house technical presentations and workshops that share your expertise with large groups of Sprout engineers. Surprise us! Use your unique ideas and abilities to change your team in beneficial ways that we haven’t even considered yet. Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and&nbsp; employee-led diversity, equity and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. For this role, our current base pay ranges for new hires are: Zone 1 (New York, California, Washington): $184,008 (min), $230,000 (mid), $276,012 (max) USD annually Zone 2 (All other US states): $167,300 (min), $209,100 (mid), $250,900 (max) USD annually The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). &nbsp;Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Staff Software Engineer - Backend

Description Sprout Social is looking to hire a Staff Software Engineer to join our Engineering team. Why join Sprout’s Engineering team? With collaborative cross-functional teams that span mobile, front-end, back-end and site reliability engineering—the Sprout Engineering team is a place to sharpen your craft and solve hard problems with the smartest people in the industry. On a daily basis, we process tens of billions of requests and tens of billions of asynchronous events. We also ingest billions of social messages every day, and ship more than 1,000 production deployments every month. You’ll get to work on a “tech-giant” scale with smaller, supportive teams where every engineer has the chance to make an impact on our company, and our customers. The best part? In our industry, you often have to switch jobs or even companies to learn a new part of a tech stack or business. But at Sprout, our product is a suite, so you just need to move teams. You’re able to diversify your skills, which not only benefits your team—but also your career. What you’ll do Ensure service excellence and maintain robust, scalable technical foundations, leveraging technologies such as Java, Python, MySQL, NSQ, Hbase, AWS, and Kubernetes. Help lead the team through complex product and technical roadmaps, guiding them to consistently successful outcomes.&nbsp; Work to improve the processes, systems, and tools we use to deliver quality products and champion technical initiatives and direction. Build processes to proactively identify and address technical issues as part of team delivery or escalate larger initiatives for prioritization with team leadership. Provide technical mentoring for engineers across the team and facilitate learning through pairing, documentation, and workshops. What you’ll bring We’re looking for a deeply technical, creative, collaborative, pragmatic, highly motivated, and inquisitive leader to join our team in building great software. If you love solving hard problems, delivering and sustaining high-quality software, and confidently guiding your peers to learn from and teach each other, we’d love to talk with you! The minimum qualifications for this role include: 7+ years experience developing and supporting software in a production environment 5+ years experience programming in an object oriented language such as Java, Python, C# or C++ 3+ years experience leading engineering projects and initiatives, including the design, development, and implementation of distributed systems, ensuring delivery of reliable services, prioritizing technical improvements with cross-functional teams, and/or driving technical vision. Additionally, these are the preferred qualifications that would indicate a particularly strong candidate: 5+ years experience developing and supporting scalable, distributed backend services Experience working with cloud computing technologies such as AWS or GCP&nbsp; 3 years experience working with SQL and/or NoSQL databases How you’ll grow Within 1 month, you’ll plant your roots, including:: Complete Sprout’s New Hire training program alongside other new Sprout team members. Get acclimated to the team's current Objectives and Key Results, along with future product roadmap priorities. Learn about our current multi-product Identity and Access Management technical vision. Deploy and make changes to our production systems. Become familiar with the team’s current Service Level Agreements (SLAs) that ensure a world-class customer experience, as well as the SLOs and SLIs we use to proactively track our performance against our SLAs. Collaborate regularly with product managers, product designers, engineers, and other product teams to deliver value to our users. Embrace regular team feedback on your work through code reviews and pairing. Within 3 months, you will: Begin operating as the access domain’s technical owner by leading initiatives, coordinating with stakeholders, and assuming responsibility for our quality of service. Work with product managers, UX developers, back-end and front-end engineers to lead your first feature delivery, with deliverables broken into an MVP and iterative milestones. Proactively build relationships with members on other teams through active networking and community building. Decompose work into small, similarly-sized units so that task-level estimation is trivial. Become an active participant in code reviews and retrospectives, continuously providing guidance and feedback to others. Foster a positive culture on your teams as an intrinsic side effect of the way you communicate and collaborate.&nbsp; Work with your team to create and prioritize quarterly team goals. Be the first line of defense against product outages and bugs while on support duty. Within 6 months, you will: Design, create, and maintain access platform solutions that execute at internet scale in a cost effective manner. Apply your expertise to enhance our existing use of monitoring and alerting tools, thereby ensuring we know about problems before our end users or other back-end teams reliant on our platform. Identify technical debt and performance bottlenecks within our systems, come up with a plan to improve them, and release them to production. Frequently partner with other engineers to iterate on our existing technical strategy in service of our overall vision. Lead technical design planning and facilitate peer review for new feature ideas.&nbsp; Mentor engineers, helping them level up technically. Author your career growth plan with your manager’s support and work towards it. Within 12 months, you will: Be the go-to expert of your teams’ systems at the company. Utilize the cross-organization connections you’ve built to identify areas of need across our platform, and create plans that incorporate big-picture technical alignment with other leaders. Own cross-organizational projects and architecture, demonstrating project management skills, consensus building, and strong leadership. Actively mitigate risk of failed delivery and missed deadlines through courageous, transparent communication with colleagues and stakeholders throughout a project life cycle. Have opportunities to contribute to in-house technical presentations and workshops that share your expertise with large groups of Sprout engineers. Surprise us! Use your unique ideas and abilities to change your team in beneficial ways that we haven’t even considered yet. Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits ProgramWe’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders Growing corporate social responsibility program that is driven by the involvement and passion of our team members The base pay range for this role is $150,000 (min), $187,500 (mid), $225,000 (max) CAD annually. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements.&nbsp; The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. We have outlined the various components to an employee’s full compensation package&nbsp;here to help you to understand our total rewards package. Candidates for this remote work opportunity must be based in either British Columbia or Ontario. If you are based in another location within Canada, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration. #LI-Remote When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our&nbsp;Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy. &nbsp;Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Description Sprout Social is hiring a Vice President of Pricing and Packaging Strategy to join the Product team. This role will report to the Chief Product Officer. Why join Sprout’s Product team? As a member of Sprout’s Product team, you’re an integral part of empowering and inspiring our customers and driving the growth of our business. As a true partner to Revenue and Marketing, we are accountable for driving significant business upside through new business acquisition, customer growth, and retention tied to the actions we take in pricing and packaging. We put our customers at the center of everything we do, we’re driven by results, and we’re passionate about our impact on the overall health of Sprout. As individuals, there’s no shortage of opportunities to learn and grow in your current role and beyond. We want you to do your best work, be creative, and take calculated risks. What you’ll do Define, lead and manage all aspects of the global pricing and packaging strategy for current and future products, incorporating competitive insights, financial analysis and customer feedback. Lead a small team of pricing and packaging strategists. Use analytics, data and research to proactively identify opportunities for pricing and packaging improvements and model the impact of changes using product usage, retention, and financial data. Partner with Product, Sales, Customer Success, Finance, and Marketing to determine pricing strategies within product roadmaps, drive market intelligence, revenue growth and education, while leading pricing governance through a cross-functional Pricing Committee to ensure consistent policies and key decision-making. Rigorously monitor performance, tracking the effectiveness of pricing strategies and making adjustments to optimize results. Conduct in-depth qualitative and quantitative customer research, model monetization scenarios, and execute programs. Own the project management of any new pricing and packaging proposal through the various stages of stakeholder involvement to ultimate market roll-out. What you’ll bring Sprout Social is seeking a Vice President of Pricing and Packaging Strategy to own the development of pricing and packaging strategies for our global product portfolio. In this role, you will be the key driver of strategic pricing decisions for the organization, fully owning our pricing and packaging strategy, with a material impact on Sprout’s monetization and revenue. We are looking for an authentic, strategic leader who can confidently bring together cross-functional teams, provide a data-driven point of view and cultivate a high-performing strategy and team. The minimum qualifications for this role include: 12+ years of experience working in SaaS businesses. 5+ years of experience leading pricing and packaging work for a B2B SaaS organization, including 3+ years managing teams. Familiarity with user-based or seat-based pricing as well as alternative pricing models like consumption, interaction or resolution based pricing (designed to counter the impact of AI and other market forces), self-serve and sales-led go-to-market motions, and Mid Market / Enterprise customer buying behavior&nbsp;&nbsp; Deep experience with SaaS pricing models, tools, and processes. You will have had direct experience running pricing analysis, including Van Westendorp analysis, Gabor Granger and Max Diff. Significant experience communicating, influencing, and working cross-functionally with technical and non-technical stakeholders at all levels, including the C-Suite, across marketing, sales &amp; success, finance and product teams.&nbsp; Preferred qualifications for this role include: Experience working with pricing platforms such as Qualtrics, Conjointly, etc Undergraduate degree in a STEM discipline; advanced STEM degree is a plus&nbsp; How you’ll grow Within 1 month, you’ll plant your roots, including: Learn about Sprout’s product, customers, pricing and packaging structure, and go-to-market motions. Partner with Product leadership to set initial priorities and align on expectations for your role Understand past and present pricing initiatives and their impact Meet with other key partners across the business, in sales, marketing, product, customer success and finance to learn about the scope of their work and areas of opportunity Within 3 months, you’ll start hitting your stride by: Begin developing a strategy for pricing and packaging at Sprout Social, and begin implementing quick wins Identifying where gaps in data and analysis exist and begin getting that information, including price sensitivity analysis and packaging research Leading the pricing and packaging council, where you will drive executive alignment, decision making, and organizational prioritization of key pricing and packaging decisions Within 6 months, you’ll be making a clear impact through: Implementing meaningful changes to our pricing and packaging that begin to drive significant global revenue Measuring, reporting, understanding, and acting on the impacts of these changes Within 12 months, you’ll make this role your own by: Tested, failed, learned, and applied new strategies and tactics to our pricing and packaging Continuing to evolve our pricing strategy and sophistication Consistently measuring, analyzing, and communicating pricing impact and performance Surprise us! Use your unique ideas and abilities to change Sprout in beneficial ways that we haven’t even considered yet. Of course, what is outlined above is the ideal timeline, but things may shift based on business needs. Other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and&nbsp; employee-led diversity, equity and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. For this role, our current base pay ranges for new hires are: Zone 1 (New York, California, Washington): Min $234,960, Mid $293,700, Max $352,440 USD annually Zone 2 (All other US states): Min $213,600, Mid $267,000, Max $320,400 USD annually The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTE &nbsp;Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Vice President, Pricing and Packaging Strategy

Sprout Social is looking to hire a Part-Time Workplace Experience Specialist to join the Workplace Experience team for a fifteen-month Fixed Term Contract Why join Sprout’s Workplace Experience team? The Workplace Experience team is at the center of driving Sprout's culture, creating collaborative workspaces, leading in-person and virtual events and partnering with our Distributed and Employee Experience teams to ensure our employees are set up for success. Our team tackles more than facilities. We care about the entire person—not just the space they work in. Joining the Workplace Experience team means you’ll get to frequently collaborate and perfect your craft, including customer service, events, facilities and forging the path for hybrid work at Sprout. You’ll be at the epicenter of what makes Sprout, Sprout.&nbsp; What you’ll do Manage the day-to-day needs of our Dublin office — from supplies and snacks to maintenance. Liaise with vendors, cleaners, and building management to ensure everything runs smoothly. Plan, communicate, and execute a variety of internal events, including team meetups, Happy Hours and internal meetings. Support the onboarding of new hires and create a welcoming experience for all visitors. Manage and resolve all incoming workplace support tickets and staff feedback with a strong focus on exceptional customer service and timely solutions. Additional tasks as needed related to office support, in-person events and other facility tasks. What you’ll bring A successful candidate will bring previous experience in workplace coordination, office management, facilities, or administrative support. You have a friendly, approachable manner and excellent communication skills, paired with strong organisational abilities and a sharp eye for detail. You’re confident using tools like Google Workspace, Slack, and basic spreadsheets, and you're comfortable managing your own time and working independently. Most importantly, you have a proactive, can-do attitude — you anticipate problems before they arise and take real pride in creating a smooth, welcoming workplace experience. The minimum qualifications for this role include: Ability to be onsite in our Dublin office 3 days per week 9am - 5pm, Tuesday, Wednesday, Thursday (some flexibility may be required) 2+ years experience in a similar role (e.g. workplace coordination, office/facilities management, administrative or operations support) Proficiency with basic digital tools — such as Google Workspace (Docs, Sheets, Calendar), Slack, and email platforms Ability to work independently and take ownership of tasks with minimal supervision Experience producing in office and offsite events. Additionally, these are the preferred qualifications that would indicate a particularly strong candidate: Experience working in a globally distributed organisation Familiarity with internal communications How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Make a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn about Sprout’s approach to Workplace Experience, Distributed Work and the overall Employee Experience. Take ownership of the day-to-day operations of our Dublin office — from supplies and snacks to maintenance. Meet and begin to build relationships with our office vendors. Support the team by resolving office support tickets, setting up new starters &amp; troubleshooting any issues. Run in office events including Happy Hours &amp; Breakfast Bars. Within 3 months, you’ll start hitting your stride by: Beginning to bring your own spin and ideas to the office - including proposing event ideas to your manager.&nbsp; Building relationships with our office regulars as well as leadership in Dublin in order to best support the office needs.&nbsp; Building strong relationships with our vendors and ensuring they are delivering on our office needs.&nbsp; Within 6 months, you’ll be making a clear impact through: Have your first performance conversation with your manager, where you’ll discuss your accomplishments in your role and work together to build goals for your professional growth. Be the go to person for all Dublin workplace needs. Proactively lead projects to continuously improve our workplace experience. Get involved with international CRG’s, to support local events / workshops and efforts. Within 12 months, you’ll make this role your own by: Have made a lasting impact on the culture within the Dublin office Surprise us! Use your unique ideas and abilities to change your team in beneficial ways. that we haven’t even considered yet. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient and state-of-the-art offices in Dublin’s city centre #WorkplaceExperience #OfficeManager #FacilitiesCoordinator #WorkplaceCoordinator #OfficeAdmin #AdminAssistant #OfficeLife #EmployeeExperience #HR #DublinJobs #Hiring #SproutSocial &nbsp; &nbsp;Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Workplace Experience Specialist (Part Time, Fixed Term Contract)

Description Sprout Social is looking to hire a Customer Success Manager, Strategic, for the Sales &amp; Customer Experience team. Why join Sprout’s Sales &amp; Customer Experience team? The Sales and Customer Experience team shapes how Sprout powers the future of customer connection for today’s most innovative brands. We sell and support the leading social media management platform for businesses, helping organizations unlock the full value of social. Through powerful social intelligence and trusted partnership, we enable teams to build authentic relationships and drive meaningful business impact. You’ll join a high-performing, collaborative team made up of some of the brightest minds in the industry, working with iconic brands like Campbell's, Salesforce, Airbnb, and Equifax. Just as importantly, Sprout is a place where your growth matters. You’ll have the freedom to shape your career, explore new paths, and build toward what’s next, with a team that’s invested in helping you get there. What you’ll do Cultivate strong relationships and inspire customer loyalty for a portfolio of Sprout’s largest customers in our North America market Be the primary point of contact, providing a personalized experience to each and every customer Drive value and product adoption for customers, providing strategic guidance, identifying risk, and growth indicators What you’ll bring The ideal candidate is passionate about Customer Success and excited to understand what makes customers successful. You pride yourself on being organized and detail oriented. We're looking for someone who has managed direct relationships with customers, with an emphasis on Fortune 500 companies. You should possess the ability to uncover customer challenges and make recommendations to help customers achieve their goals. The ideal candidate will demonstrate technical aptitude and can identify areas of opportunity within the existing platform. If you're passionate about providing an exemplary customer experience and are a team player, we'd love to hear from you! Qualifications These are the minimum qualifications that our hiring team is looking for in this role:&nbsp; 6+ years of experience in Customer Success in B2B SaaS/Software 2+ years of experience in Customer Success in B2B SaaS/Software managing an Enterprise book of business&nbsp; Proven success with retaining, renewing and growing Enterprise-level accounts&nbsp; Experience building relationships, presenting and selling to senior level decision makers across multiple functions Additionally, these are the preferred qualifications that would indicate a particularly strong candidate: Excellent communication, interpersonal and writing skills&nbsp; Experience with consulting and providing strategic guidance related to social media and social media tools is a plus Demonstrated experience collaborating cross-functionally with internal partners such as Account Executives, Professional Services Consultants, Renewal Managers, and other go-to-market teams to deliver seamless customer experiences and drive shared outcomes Experience working with the G-Suite, Salesforce, Gainsight &amp; Tableau How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Partner with the Manager of Customer Success to define key success metrics for your role and how you will measure against them. Begin developing familiarity with our business, platform, and applications, as well as our company’s key metrics. Acclimate yourself with the day to day responsibilities of Sprout’s Success Team by shadowing team members, listening to recorded customer calls and working closely with our dedicated Enablement Manager.&nbsp; Within 3 months, you’ll start hitting your stride by: Receive your dedicated book of business and begin familiarizing yourself with your customer base. Establish relationships with customer-facing departments across the organization.&nbsp; Direct customers to Sprout resources such as product guides, webinars, and customer support to encourage product adoption. Respond to high-impact customer issues in a fashion that inspires continued customer loyalty. Actively handle inbound requests and account related questions. Within 6 months, you’ll be making a clear impact through: Maintain product expertise across our platform to serve as the ultimate trusted advisor. Partner with colleagues across departments to address customer feedback and communicate accordingly.&nbsp; Review to-date performance with your manager, identify areas of improvement and establish a plan for career development.&nbsp; Within 12 months, you’ll make this role your own by: Propose and execute independent projects benefiting the whole of Customer Success or Sprout as an organization.&nbsp; Identify individual strengths and how to apply them effectively for continued success.&nbsp; Master the Strategic Business Review and begin visiting customers in person to provide additional value. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: Comprehensive Health &amp; Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest &amp; Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. This role’s On Target Earnings (“OTE”) for new hires in each zone are: Zone 1 (New York, California, Washington): $127,600 - $175,450 USD annually Zone 2 (All other US states): $116,000 - $159,500 USD annually OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. The incentive plan is uncapped. The listed ranges represent the expected earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Customer Success Manager, Strategic

Description Sprout Social is looking to hire a Senior Manager, Product Operations to our R&amp;D Operations team.&nbsp; Why join Sprout’s R&amp;D Operations team? Sprout empowers businesses around the globe to tap into the power and opportunity of social media. Our software brings together social content and messaging, data and workflows in a unified system of record, intelligence and action. Operating across major social media channels like Twitter, Facebook, Instagram, TikTok, Pinterest, LinkedIn, Google and YouTube, we provide organizations with a centralized platform to effectively manage social media efforts across stakeholders and business functions. We’re relentless about ensuring the success of our customers and building elegant software, and are regularly recognized by customers for our industry-leading products. Our R&amp;D Operations team is responsible for helping us achieve product excellence and rigor in our product team’s processes. This includes program management, data analysis, inter-departmental communication, new-hire onboarding, product feedback analysis and presentation, ownership of the product team’s tech stack, release process and management and more. This role, reporting to the Chief of Staff for R&amp;D and Head of Product Operations, will play a key part in scaling how we plan, prioritize, and deliver products as Sprout grows, ensuring our operating model keeps pace with increasing complexity.&nbsp; What you’ll do:&nbsp; Lead and develop a team of Product Operations Managers and Technical Program Managers, responsible for driving outcomes and running the operational “engine” that keeps Sprout’s product development moving efficiently Evolve and manage our release process in close coordination with R&amp;D and GTM partners, ensuring teams are aligned, launches are well-coordinated, and customers experience smooth, high-quality releases.&nbsp; Drive operational excellence by setting clear priorities, providing coaching and guidance, and ensuring your team has measurable, sustained impact on how Sprout delivers impact to our customers and teams. Foster cross-functional alignment with engineering, product, design, and GTM teams to improve how we plan, track, and communicate product work Model strong leadership by building trust, cultivating accountability, and supporting both performance and career growth of your team members.&nbsp; What you’ll bring&nbsp; We’re looking for a leader with strong, empathetic leadership and management principles that align with our company values. If you have experience influencing without authority in a cross-functional, team-oriented environment, and a track record of successful results and managing others to achieve the same, we’d love to talk to you!&nbsp; The minimum qualifications for this role include: 7+ years of experience in product management, business operations, program management, management consulting, or operations; ideally within a high-growth SaaS or B2B company 3+ years of experience directly managing other people in a people management role Experience collecting, organizing, analyzing and presenting qualitative and quantitative data Experience influencing senior executives and shaping product decision-making at the organizational or portfolio level. Preferred qualifications for this role include: Proven track record of hiring, scaling and developing high performing teams Cross-functional leadership and relationships working company-wide with teams like design, engineering, operations, success, sales, support and more Exceptional verbal and written communication; including small group discussions, large-scale presentations, or to executives Strategic thinker with experience in change management and organizational design Experience with a variety of work management tools, Google Suite, Atlassian (Jira, Confluence, Atlassian Home) Ability to inspire, motivate and evangelize How you’ll grow Within 1 month, you’ll plant your roots, including: Completing Sprout Social’s new hire training and onboarding alongside fellow new team members to gain a broad understanding of our products and how your role fits into the organization. Make a plan with your manager to set initial priorities, align on expectations for your role, and learn about Sprout’s approach to product development Try using the Sprout product yourself—to see it the way a customer does. Building relationships across product, engineering, design, and GTM teams. Within 3 months, you’ll start hitting your stride by: Do a deep dive into our existing tools and processes, including release rituals, to understand their application, functionality, current state, and where there are strengths or gaps to address. Build trust with your direct reports, providing coaching and clarity on expectations Identify early opportunities to streamline processes around release coordination with GTM and deliver recommendations Establish credibility with product and engineering leaders by providing insight and reliable execution Within 6 months, you’ll be making a clear impact through: Lead tangible improvements to our release process, ensuring higher predictability, smoother communication and ultimately stronger customer adoption Guide your team to consistently delivery value by owning clear pieces of the product operations “machine” Demonstrate measurable impact on how effectively we plan, deliver, and release new product functionality Within 12 months, you’ll make this role your own by: Own the performance of your team against agreed goals and metrics, with clear evidence of improved execution Scale and refine operational practices so they are predictable, transparent and durable Ensure your team is seen as a trusted, high-impact partner across R&amp;D and GTM Be ready to anticipate and solve the next set of operational challenges as our product and business continue to grow Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. The base pay range for this role is $123,200 (min), $154,000 (mid), $184,800 (max) CAD annually. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements.&nbsp; The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Candidates for this remote work opportunity must be based in either British Columbia or Ontario. If you are based in another location within Canada, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration. #LI-Remote When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy. &nbsp;Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Senior Manager, Product Operations

Description Sprout Social is looking to hire a Senior Manager, Product Operations to our R&amp;D Operations team.&nbsp; Why join Sprout’s R&amp;D Operations team? Sprout empowers businesses around the globe to tap into the power and opportunity of social media. Our software brings together social content and messaging, data and workflows in a unified system of record, intelligence and action. Operating across major social media channels like Twitter, Facebook, Instagram, TikTok, Pinterest, LinkedIn, Google and YouTube, we provide organizations with a centralized platform to effectively manage social media efforts across stakeholders and business functions. We’re relentless about ensuring the success of our customers and building elegant software, and are regularly recognized by customers for our industry-leading products. Our R&amp;D Operations team is responsible for helping us achieve product excellence and rigor in our product team’s processes. This includes program management, data analysis, inter-departmental communication, new-hire onboarding, product feedback analysis and presentation, ownership of the product team’s tech stack, release process and management and more. This role, reporting to the Chief of Staff for R&amp;D and Head of Product Operations, will play a key part in scaling how we plan, prioritize, and deliver products as Sprout grows, ensuring our operating model keeps pace with increasing complexity.&nbsp; What you’ll do:&nbsp; Lead and develop a team of Product Operations Managers and Technical Program Managers, responsible for driving outcomes and running the operational “engine” that keeps Sprout’s product development moving efficiently Evolve and manage our release process in close coordination with R&amp;D and GTM partners, ensuring teams are aligned, launches are well-coordinated, and customers experience smooth, high-quality releases.&nbsp; Drive operational excellence by setting clear priorities, providing coaching and guidance, and ensuring your team has measurable, sustained impact on how Sprout delivers impact to our customers and teams. Foster cross-functional alignment with engineering, product, design, and GTM teams to improve how we plan, track, and communicate product work Model strong leadership by building trust, cultivating accountability, and supporting both performance and career growth of your team members.&nbsp; What you’ll bring&nbsp; We’re looking for a leader with strong, empathetic leadership and management principles that align with our company values. If you have experience influencing without authority in a cross-functional, team-oriented environment, and a track record of successful results and managing others to achieve the same, we’d love to talk to you!&nbsp; The minimum qualifications for this role include: 7+ years of experience in product management, business operations, program management, management consulting, or operations; ideally within a high-growth SaaS or B2B company 3+ years of experience directly managing other people in a people management role Experience collecting, organizing, analyzing and presenting qualitative and quantitative data Experience influencing senior executives and shaping product decision-making at the organizational or portfolio level. Preferred qualifications for this role include: Proven track record of hiring, scaling and developing high performing teams Cross-functional leadership and relationships working company-wide with teams like design, engineering, operations, success, sales, support and more Exceptional verbal and written communication; including small group discussions, large-scale presentations, or to executives Strategic thinker with experience in change management and organizational design Experience with a variety of work management tools, Google Suite, Atlassian (Jira, Confluence, Atlassian Home) Ability to inspire, motivate and evangelize How you’ll grow Within 1 month, you’ll plant your roots, including: Completing Sprout Social’s new hire training and onboarding alongside fellow new team members to gain a broad understanding of our products and how your role fits into the organization. Make a plan with your manager to set initial priorities, align on expectations for your role, and learn about Sprout’s approach to product development Try using the Sprout product yourself—to see it the way a customer does. Building relationships across product, engineering, design, and GTM teams. Within 3 months, you’ll start hitting your stride by: Do a deep dive into our existing tools and processes, including release rituals, to understand their application, functionality, current state, and where there are strengths or gaps to address. Build trust with your direct reports, providing coaching and clarity on expectations Identify early opportunities to streamline processes around release coordination with GTM and deliver recommendations Establish credibility with product and engineering leaders by providing insight and reliable execution Within 6 months, you’ll be making a clear impact through: Lead tangible improvements to our release process, ensuring higher predictability, smoother communication and ultimately stronger customer adoption Guide your team to consistently delivery value by owning clear pieces of the product operations “machine” Demonstrate measurable impact on how effectively we plan, deliver, and release new product functionality Within 12 months, you’ll make this role your own by: Own the performance of your team against agreed goals and metrics, with clear evidence of improved execution Scale and refine operational practices so they are predictable, transparent and durable Ensure your team is seen as a trusted, high-impact partner across R&amp;D and GTM Be ready to anticipate and solve the next set of operational challenges as our product and business continue to grow Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. For this role, our current base pay ranges for new hires are: Zone 1 (New York, California, Washington): $147,488 (min), $184,400(mid), $221,232 (max) USD annually Zone 2 (All other US states): $134,100 (min), $167,600 (mid), $201,100 (max) USD annually The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our&nbsp;Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Description Sprout Social is looking to hire a Manager, Corporate Sales to the Sales &amp; Success team. We are seeking a collaborative and thoughtful sales leader to oversee a team of Account Executives on our expanding Corporate sales team. Our Corporate Account Executives are focused on generating new business from top companies in consumer goods, retail, hospitality, technology, non-profits, and financial services.&nbsp; Why join Sprout’s Sales &amp; Success team? Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world​​, including Kroger, Reebok, Salesforce, and Canva. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.&nbsp; What you’ll do Meet (and exceed) revenue, operational, and strategic goals as well as foster the professional growth, development, and success of your team members Invest time into coaching and mentoring direct reports on a daily basis to achieve stated goals and quotas Leverage data to uncover coaching and business opportunities, and enhance workflow processes and work with various cross-functional teams and tools Measure and monitor prospecting, opportunity management and closing deals alongside your team Drive the team’s pipeline generation efforts individually and in alignment with the Sales Development team to ensure proper pipeline coverage Accomplish all of the above with cutting edge AI strategies What you’ll bring You are a leader with a strong background in B2B SaaS leadership and sales experience. You are consultative, highly motivated, data driven, and excited to work in a fast-paced, dynamic and growing environment.&nbsp; The minimum qualifications for this role include: 2+ years of sales leadership experience A consistent and measurable track record of success that you can easily speak to and highlight – both as an individual salesperson and as a leader within an outbound sales organization A deep understanding of Mid Market and/or Corporate B2B SaaS sales solutions A developed point of view on how Artificial Intelligence can level up our ability to deliver excellent outcomes Demonstrated passion for hiring, developing and coaching top sales talent&nbsp; Preferred qualifications for this role include: Experience in developing and implementing strategic account plans Demonstrated success driving pipeline growth, deal velocity, and forecasting accuracy Exceptional communication skills and analytical acumen How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization Partner with your manager to define key success metrics for your role and how you will measure against them Meet your team in 1:1s to understand each individual’s current challenges and areas of opportunity Educate yourself on the current team structure, goals, and overall strengths/weaknesses Dive right into our platform to learn about what makes our platform unique and why customers love our solutions Learn Sprout’s go-to-market messaging, and key differentiators, develop and personalize segment-specific value propositions Learn the relevant customer stories and case studies to justify your value propositions with real ROI examples from the field Within 3 months, you’ll start hitting your stride by: Meet with leaders throughout the Sales &amp; Customer Success organization that share responsibility for obtaining similar targets and identify areas of opportunity Establish a strong understanding of sales enablement, create/analyze team reports, and identify coaching opportunities Begin coaching and mentoring team with call shadowing and role-plays to help AEs improve professionally and personally Create an early concept of the future plan for your team and begin prioritizing Establish a strong understanding of sales enablement, create/analyze team reports, and identify coaching opportunities Begin coaching and mentoring your team with call listening through Gong, call shadowing and role plays to help them improve, both professionally and personally Assist in negotiations and deal strategy Create an early concept of a future plan for your team and begin prioritization for future quarters Drive pipeline growth, deal velocity, and forecast accuracy Within 6 months, you’ll be making a clear impact through: Measure initial process improvements and make adjustments where appropriate Have built strong cross-departmental relationships with Sales/Business Development, Customer Success, Sales Operations, Marketing, and Product teams Step up as a leader to share best practices across the Sales &amp; Customer Success organization and help others grow from your experiences Meet agreed-upon goals and targets relating to revenue targets and team productivity Continue to develop your team, both personally and professionally Become a Sprout Social and social media expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals Within 12 months, you’ll make this role your own by: Consistently meet and exceed monthly pipeline and revenue targets Obtain (solicited and unsolicited) and act upon peer, customer, and leadership feedback Be recognized as a subject matter expert and leader at Sprout Establish and begin executing against the long-term plan for your team Promote members on your team and begin creating a bench of new talent Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. This role’s On Target Earnings (“OTE”) for new hires in each zone are: Zone 1 (New York, California, Washington): $202,400.00(min), $253,000.00 (mid), $278,300.00 (max) USD annually Zone 2 (All other US states): $184,000.00 (min), $230,000.00 (mid), $253,000.00 (max) USD annually OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. The incentive plan is uncapped. The listed ranges represent the expected earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Description Sprout Social is looking for a bold, strategic Manager, Influencer &amp; Creator to drive our global brand presence, product-led social distribution, and influencer and creator marketing programs. This role sits at the intersection of storytelling, community building, and revenue impact—leading initiatives that not only strengthen our brand but also generate measurable business results. Why join Sprout’s Marketing team? At Sprout Social, we don’t just market products—we set the pace for how breakthrough brands connect with the world. We are social intelligence powering the future of customer connection, and our Marketing team is a driving force behind turning that vision into reality. We put our customers at the heart of our strategy to drive market leadership, generate demand, and increase customer retention—all in close partnership with our Sales and CX teams. We lead with clarity, act with speed, and measure success by the business results we create. Here, you’ll have the freedom to test bold ideas, learn fast, and shape the future—not only for Sprout, but for the global brands we empower. If you’re ready to set the bar higher, own your impact, and accelerate your career, this is where you belong. What you’ll do Social Strategy &amp; Brand Building Lead flagship social-first programs: Build, manage, and scale Sprout’s Influencer + Creator Program and integrated campaign distribution, ensuring measurable pipeline impact and industry leadership. Fuel product-led distribution: Partner with Product Marketing to create social-first assets, narratives, and distribution strategies that extend the reach and adoption of Sprout’s products. Set the global social strategy for influencer and social content/video: Own the content and engagement approach for influencer and creator programs, as well as social video for Sprout’s brand channels (LinkedIn, Instagram, X/Twitter, YouTube, TikTok, Threads, Reddit, Pinterest, emerging platforms), ensuring alignment with business priorities and cultural moments. Develop and maintain Sprout’s international social strategy, tailoring content and activations for key global markets. Thought Leadership &amp; Industry Voice Build Sprout’s voice on culture: Shape social-first content rooted in data, cultural insights, and storytelling that makes Sprout a standout brand across regions, industries, and audiences. Experiment with emerging formats: Pilot new content series and test into new platforms, video formats, and AI-driven workflows to keep Sprout at the forefront of social innovation. Campaigns, Measurement &amp; Cross-Functional Impact Elevate reporting &amp; ROI: Develop reporting frameworks that connect social content, campaigns, and influencer programs to business outcomes—including pipeline, CPL, CPM, and revenue influence. Translate insights into clear, executive-ready narratives; content for demand generation; and influencer thought leadership assets for customers and prospects. Cross-functional leadership: Partner with Brand Creative, Product Marketing, Field Marketing, and Sales to amplify integrated campaigns, product launches, and corporate moments (e.g., Dreamforce, Art Basel, Sprout Vantage roadshows). Mentor and collaborate: Provide guidance to team members, fostering creative excellence, scalable processes, and professional growth. What you’ll bring Minimum Qualifications 7+ years of social media experience across B2B or consumer brands, with deep expertise in social strategy, influencer/creator marketing, and social campaign execution. 2+ years directly managing teams. A proven track record of connecting social to pipeline and revenue impact, with experience building reporting that resonates with executives. Exceptional writing, editing, and storytelling skills, with the ability to adapt voice across formats and platforms, and experience using tools such as CapCut, Adobe, and Canva. Strong project management skills; able to oversee complex programs, budgets, and vendor/creator relationships simultaneously. Lead with AI: Research, experiment with, and implement new technologies and approaches from the rapidly evolving AI toolset—not only to accelerate the work of the social team, but also to transform how the team works and what it delivers to the business. Preferred Qualifications Familiarity with social listening, analytics, and influencer platforms (e.g., Traackr, Tagger, Aspire, or CreatorIQ) to measure ROI and optimize campaigns. Demonstrated success building global or multi-market influencer strategies, tailoring content for regional or cultural nuances. Background in video-first or emerging content formats (TikTok, YouTube Shorts, live streaming, AI-powered content creation), with a track record of experimentation and innovation. How you’ll grow Within 1 month, you’ll plant your roots by: Building relationships across the Brand, Product Marketing, Field Marketing, and Campaigns teams to understand cross-functional priorities and audiences. Auditing current social content, campaign performance, and influencer activations to identify quick wins and near-term opportunities. Establishing a clear vision for your social focus areas—including product-led distribution, influencer programs, and integrated campaign support. Within 3 months, you’ll start hitting your stride by: Launching integrated campaigns and creator activations that reflect Sprout’s authority, creativity, and market positioning. Contributing measurable insights to campaign and product distribution strategies—demonstrating how social fuels adoption, awareness, and engagement. Representing the social team cross-functionally and advising stakeholders on best practices and opportunities to amplify impact. Within 6 months, you’ll be making a clear impact through: Driving measurable growth in campaign reach, pipeline influence, and creator program efficiency (CPL, CPM, engagement benchmarks). Influencing product marketing and creative distribution plans with social-first recommendations rooted in cultural insight and performance data. Becoming a go-to partner for internal teams and external collaborators on how to maximize campaign and creator impact. Within 12 months, you’ll make this role your own by: Establishing scalable frameworks and playbooks for campaign distribution, influencer partnerships, and international content. Demonstrating the full-funnel business value of social with reporting frameworks that resonate at the executive level. Playing a pivotal role in shaping both Sprout’s reputation and measurable outcomes through bold, innovative social strategy. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. If you’re ready to take the lead in shaping how enterprise brands approach social—this is your moment. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and&nbsp; employee-led diversity, equity and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. For this role, our current base pay ranges for new hires are: Zone 1 (New York, California, Washington): Min $117,040, Mid $146,300, Max $175,560 USD annually Zone 2 (All other US states): Min $106,400, Mid $133,000, Max $159,600 USD annually The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTE &nbsp;Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Manager, Influencer & Creator

Description Sprout Social is looking to hire a Security Operations Analyst to the Security team. Why join Sprout’s Security team? Security sits at the intersection of empowering teams to move quickly and mitigating risks to our overall business. We are enablers who strive to hone our unique craft and minimize friction or red tape. Our security team ensures that we are designing platforms, implementing tools and building products with security in mind. This team owns the security posture of our entire organization, including our development, production environments, and internal concerns. As a part of this team, you are given the space and encouraged to stretch beyond your core function and make a deeper impact on the broader organization.&nbsp; In short, the work you do here matters, and you feel that day in and day out. What you’ll do Develop and maintain rules for alerts generated from both our cloud native product and employee platforms Triage and investigate security alerts reported through SEIM platform with IT, solution engineering and security teams Identify additional log sources and alerting rules&nbsp; Guide, support and provide analysis during and after security events following the incident response playbooks Integrate with a maturing vulnerability management program to ensure tracking and remediation of security issues. Monitor vulnerability sources for infrastructure and application vulnerabilities Develop,maintain, and automate reporting to prioritize vulnerabilities for IT and solution engineering teams which drives remediation efforts Collaborate with partners in infrastructure and engineering to measurably harden, monitor, and ensure resilience for our cloud-hosted platforms and software development lifecycle. Use both automated and manual testing tools to find and validate vulnerabilities in infrastructure Evolve the security posture by continuously assessing and improving the toolset managed by the security team Participate in a security on-call schedule&nbsp; What you’ll bring We’re looking for someone who knows more than how to run a scanning tool: you’ll leverage your knowledge of distributed systems to work and collaborate with engineers and IT staff to increase the protective, monitoring, reporting and mitigation capabilities of the Security team. As a cloud native company, you'll be involved in securing our cloud environments and working with SaaS-based tooling. If you are fluent in risk identification and mitigation and stay up to date on the latest security threats and trends in our industry, we’d love to talk with you! These are the minimum qualifications that our hiring team is looking for in this role: 2+ years of information security experience Experience in security monitoring, incident response and/or vulnerability management Understanding of computer networking and systems (compute, storage, OS -- especially Linux) and their interactions Additionally, these are the preferred qualifications that would indicate a particularly strong candidate: Information security qualification such as Security+, GCIH or GSEC or equivalent 2+ years of programming experience (Python, Shell, Go) Experience performing and improving security operations (including investigations and incidents) and tooling (SIEM, SOAR, Scanning toolkits) Familiarity with Kubernetes and/or Containers Within 1 month, you will: Experience Sprout’s in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers Make a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn about Sprout’s approach to security Be introduced to Sprout’s security stakeholders across the organization Learn our existing tooling and begin monitoring the status of our environments Collaborate regularly with teammates and&nbsp; members of our infrastructure and development teams and get up to speed on our current and future initiatives Get regular team feedback on your approach to managing and engaging our existing risks and security capabilities Within 3 months, you will: Work with your manager and teammates to create and prioritize quarterly team goals Begin to deconstruct larger security projects into smaller, more manageable deliverables Start to understand the breadth and depth of technologies and tools under the team’s purview Review, refine and triage alerts triggered from our IDS, vulnerability management tools,and other monitoring platforms Participate in Security on-call rotation Build connections with members from other teams through active networking and community building to help foster a security-first culture Within 6 months, you will: Improve the security tooling and telemetry used at Sprout Identify security gaps within our systems, present plans to mitigate risks, and work with teams to get them prioritized within their workstreams Generate and improve upon internal and external security policies and standards Help drive internal security awareness training and phishing programs Regularly evaluate and report security health and recommendations Have your first performance conversation with your manager, where you’ll discuss your accomplishments in your role and work together to build goals for your professional growth Partner with engineering, IT and other teams to continuously improve our ability to deliver reliable and secure services Within 12 months, you will: Be a go-to expert and security representative within Sprout Help define and build the security roadmap for future work Work and effectively communicate with other groups across the organization to ensure big-picture alignment and encourage cross-team collaboration Own cross-organizational projects, demonstrating project management skills, consensus building, and strong leadership Have opportunities to contribute to in-house technical presentations, employee onboarding, and workshops that share your expertise with large groups of Sprout employees Surprise us! Use your unique ideas and abilities to change Sprout Security in beneficial ways that we haven’t considered yet Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. For this role, our current base pay ranges for new hires are: Zone 1 (New York, California, Washington): $86,240 (min), $107,800 (mid), $129,360 (max) USD annually&nbsp; &nbsp; &nbsp; &nbsp; Zone 2 (All other US states): $78,400 (min), $98,000 (mid), $117,600 (max) USD annually The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Security Operations Analyst

Description Sprout Social is looking to hire a Senior Director, Customer Success Delivery (North America) for the Sales &amp; Customer Experience team. Why join Sprout’s Sales &amp; Customer Experience team? Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.&nbsp; What you’ll do As the Senior Director of Customer Success Delivery for North America, you are a senior execution and operating leader responsible for how Customer Success is delivered day-to-day across the region. Reporting to the Vice President of Customer Success, this role is accountable for translating CS strategy into consistent, scalable execution. You will lead a team of Customer Success Managers, ensuring value delivery, predictable customer outcomes, strong renewal readiness, and operational rigor—while the VP focuses on global strategy, vision, and executive-level customer and company leadership. Customer Success Delivery Ownership: Own the operational execution of Customer Success delivery across North America, ensuring consistent application of engagement models, playbooks, and best practices across customer segments. Retention &amp; Renewal Readiness: Drive regional performance against retention and expansion metrics by proactively managing customer health, risk identification, and intervention frameworks. Partner with Sales and Renewals teams to ensure smooth execution of renewal and expansion opportunities. Regional Operating Leadership: Partner with Operations to consult on regional performance management, capacity planning, and prioritization. Ensure teams are staffed, enabled, and focused on the highest-impact customer work. People Leadership &amp; Manager Effectiveness: Lead, coach and develop your team, with a strong emphasis on coaching leaders to run high-performing teams, manage performance, and deliver consistent results. Metrics, Forecasting &amp; Accountability: Own regional CS operating metrics including adoption indicators, health scores, churn signals, and renewal risk forecasting. Ensure data accuracy, consistency, and actionable insights for leadership. Cross-Functional Execution Partner: Serve as a key execution partner to Sales, Support, Product, and Operations for North America, ensuring alignment and follow-through on shared initiatives and customer commitments. Inclusive Team Leadership: Embed inclusive leadership practices into hiring, performance management, and team development, fostering a culture of accountability, trust, and belonging. What you’ll bring We’re continuing to evolve our Customer Success organization and are looking for a seasoned leader who thrives in execution, scale, and people leadership. The ideal candidate has deep experience leading Customer Success delivery in a B2B SaaS environment and is highly effective at operating through leaders, using data to drive decisions, and partnering cross-functionally to deliver customer and business outcomes. The minimum qualifications for this role include: 12+ years of experience in Customer Success, Account Management, or related post-sales functions in a B2B SaaS environment 6+ years of experience leading first line leaders (Managers and Senior Managers) Proven experience owning Customer Success delivery across Mid-Market and Enterprise customer segments Strong track record driving retention, adoption, and operational consistency at scale Experience partnering closely with Sales, Renewals, RevOps, Product, and Support teams Preferred qualifications for this role include: Experience leading regional or multi-segment Customer Success delivery teams&nbsp; Demonstrated passion for hiring, developing, and coaching CS talent Strong analytical skills with the ability to translate data into action Experience with CS and revenue tooling such as Salesforce, Gainsight, Tableau, and Gong Experience in MarTech or adjacent B2B SaaS categories How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire onboarding program and gain a deep understanding of our products, customers, and Customer Experience organization Partner with your manager to define success metrics and expectations for your role Build relationships with your direct reports and understand current strengths, challenges, and opportunities across the North American CS organization Learn Sprout’s go-to-market motion, customer segments, and value propositions Review key Customer Success, retention, and adoption metrics Within 3 months, you’ll start hitting your stride by: Establish strong partnerships with leaders across Customer Success, Sales, Product, Marketing, Support, and Operations Assess and refine CS delivery models, engagement tiers, and capacity planning Identify early opportunities to improve customer adoption, health, and renewal readiness Begin engaging with strategic customers as an executive sponsor or escalation partner Coach and support Directors and Managers to strengthen team performance and leadership effectiveness Within 6 months, you’ll be making a clear impact through: Demonstrating measurable improvements in customer adoption, retention signals, and operational efficiency Implementing process and tooling enhancements to improve consistency and scalability Building strong, trusted relationships with cross-functional partners Developing and executing talent plans, including hiring and succession planning Sharing best practices and learnings across the broader Customer Experience organization Within 12 months, you’ll make this role your own by: Consistently meeting or exceeding regional Customer Success performance goals Developing and promoting leaders within your organization and building a strong leadership bench Being recognized as a trusted leader and subject matter expert at Sprout Social Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product, and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. In the United States, we have two geographic pay zones. This role’s expected On Target Earnings (“OTE”) for new hires in each zone are: Zone 1 (New York, California, Washington): (Min) $215,600, (Mid) $269,500, (Max) $323,400 USD annually Zone 2 (All other US states): $200,000 (min), $250,000 (mid), $300,000 (max) USD annually OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. The minimum amount earned is the fixed base salary.&nbsp; The listed ranges represent the expected earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster &nbsp;(2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement.&nbsp; When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Senior Director, Customer Success Delivery

Description Sprout Social is looking to hire a Director, Workplace Experience for the Workplace Experience team. Why join Sprout’s Workplace Experience team? The Workplace Experience (WE) team is at the center of driving Sprout's culture, creating collaborative workspaces, leading in-person and virtual events, and partnering with our Distributed and Employee Experience teams to ensure our employees are set up for success. Our team tackles more than facilities. We care about the entire person—not just the space they work in. Joining the Workplace Experience team means you’ll get to frequently collaborate and perfect your craft, including customer service, events, facilities and forging the path for hybrid work at Sprout. You’ll be at the epicenter of what makes Sprout, Sprout.&nbsp; What You’ll Do Team Leadership Lead and develop a global team of Workplace Experience Managers, Specialists, and Coordinators. Set clear priorities, create accountability, and provide coaching and growth opportunities. Foster a culture of ownership, creativity, hospitality, and continuous improvement. Global Workplace Operations &amp; Real Estate Oversee Sprout’s global offices (Chicago, Dublin, Seattle, and Krakow, and evolving global footprint), ensuring safe, efficient, and inspiring environments worldwide. Own real estate strategy: evaluate footprint, explore subleases/co-working hubs, negotiate leases, and optimize cost and utilization. Manage workplace technologies and digital integrations (desk booking, access systems, utilization dashboards) to reduce friction and inform strategic decisions. Oversee vendor management, service delivery, and space request intake. In-Person Strategy Development Define and lead Sprout’s in-person connection strategy — designing when and where teams gather, informed by data on impact, utilization, and ROI. Partner with People Strategy &amp; Innovation (PS&amp;I) to shape purposeful employee touchpoints (onboarding, team Meetups, leadership events). Build scalable frameworks and playbooks that empower leaders to plan impactful in-person gatherings. Security &amp; Risk Partner with Legal and Security vendors to ensure compliance, access control, and a safe workplace environment. Drive tooling to improve safety and efficiency while reducing overhead. Operational &amp; Cultural Impact Report on WE metrics that matter: office utilization, employee satisfaction, belonging, and ROI on in-person gatherings. Evolve in-office rituals, events, and experiences to strengthen connection and culture while remaining cost-effective. Act as a trusted advisor to executives and department leaders on all things space, experience, and presence strategy. Cross-Functional Partnerships Partner with Internal Comms to tell the story of our spaces and in-person strategy and to keep employees informed. Partner with People Strategy &amp; Innovation on employee lifecycle touchpoints and future-of-work design. Partner with Legal on compliance, safety, and lease terms. Partner with Finance on budgeting, ROI tracking, and long-term planning for workplace investments. What You’ll Bring The minimum qualifications for this role include: 8+ years in workplace, facilities, employee experience, or events roles. 4+ years of people management, including managing global or distributed teams. Experience shaping hybrid/in-person strategies that deliver measurable business impact. Strong project, vendor, and budget management skills. Experience with real estate planning, workplace design, and security systems. Executive presence and ability to influence senior leaders. Ability to work from Sprout’s Chicago office at least three days per week (Tuesday, Wednesday, and Thursday) with the possibility of additional in-office days depending on business needs Preferred qualifications for this role include: Experience managing global office operations and in-person event strategies. Proven ability to measure and communicate the impact of workplace initiatives on business performance. Strong executive presence and communication skills; able to represent WE at senior levels. How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Build relationships with WE, People Strategy &amp; Innovation, Finance, Legal, and Internal Comms partners. Audit current office operations, in-person programs, and vendor contracts. Review existing data on space utilization, satisfaction, and in-person ROI. Within 3 months, you’ll start hitting your stride by: Present suggested modifications and enhancements to our in-person strategy framework (guiding when/where teams gather and associated ROI metrics). Identify early opportunities to optimize footprint and cost (e.g., sublease, co-working pilots). Establish a consistent operating rhythm across global offices, ensuring local leaders are aligned on standards, safety, and experience delivery. Establish a reporting rhythm on WE metrics (utilization, satisfaction, safety, ROI). Within 6 months, you’ll be making a clear impact through: Launch or refine essential workplace tools. Partner with Internal Comms to roll out a clear narrative on workplace strategy to employees and leaders. Implement immediate operational or cost-saving wins across offices. Within 12 months, you’ll make this role your own by: Fully own and operate a global, data-driven workplace and in-person strategy that leaders trust to drive culture and performance. Deliver measurable improvements in office satisfaction (90%+), space utilization, and cost optimization. Demonstrate ROI of in-person programs through data-driven reporting and ELT-ready dashboards. Shape long-term real estate strategy that aligns with business growth and flexible-first principles. Of course, what is outlined above is the ideal timeline, but things may shift based on business needs, and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and&nbsp; employee-led diversity, equity and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. For this role, our current base pay ranges for new hires are: Zone 2 (Chicago): Min $140,000, Mid $170,000, Max $210,000 USD annually The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTE &nbsp;Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Director, Workplace Experience

Description Sprout Social is looking to hire a Product Marketing Manager III to join our fast-growing Influencer Marketing (IM) business. This is a high-visibility, high-impact role where you’ll shape how the world’s biggest brands and agencies discover, activate, and measure creator partnerships through Sprout’s award-winning Influencer Marketing platform. As one of the fastest-growing areas of social media—sitting at the intersection of content, creativity, and performance—Sprout is uniquely positioned to define what’s next. You’ll partner with some of the most innovative minds across Product, Sales, and Marketing to bring that vision to life, translating customer needs and market trends into powerful go-to-market strategies, launches, and stories that drive awareness, adoption, and growth. Why join Sprout’s Marketing team? At Sprout Social, we don’t just market products—we set the pace for how breakthrough brands connect with the world. We are social intelligence powering the future of customer connection, and our Marketing team is a driving force behind turning that vision into reality. We put our customers at the heart of our strategy to drive market leadership, generate demand, and increase customer retention—all in close partnership with our Sales and CX teams. We lead with clarity, act with speed, and measure success by the business results we create. Here, you’ll have the freedom to test bold ideas, learn fast, and shape the future—not only for Sprout, but for the global brands we empower. If you’re ready to set the bar higher, own your impact, and accelerate your career, this is where you belong. Our Product Marketing team sits at the center of many strategic initiatives that drive product awareness, growth, and adoption. The speed of product innovation combined with our strategic partnerships allows us to move with purpose and maintain a steady drumbeat of launches and campaigns that drive the business forward. What you’ll do Partner closely with an industry-leading Product organization and cross-functional teams to deeply understand our customers and products, shaping cohesive positioning and messaging that unlock creative, high-impact go-to-market strategies. Steer product messaging, positioning, and go-to-market strategy for the Influencer Marketing business, driving visibility, adoption, and revenue growth. Lead feature and product launches end-to-end—defining success, aligning stakeholders, developing compelling collateral, and driving strategic execution that brings innovation to market. Build deep expertise across the social, marketing, and influencer marketing industries, identifying emerging trends, customer needs, and growth opportunities that inform strategy and product direction. Monitor lead generation, pipeline, and customer acquisition for the Influencer Marketing business; identify opportunities to accelerate growth and strengthen retention. Track competitor updates and positioning to build a deep understanding of their offerings, maintaining up-to-date intelligence that equips Sales and Customer Success with insights and talking points for customer meetings, objection handling, and differentiation. Lead cross-functional initiatives that help internal teams understand key product use cases and selling narratives—driving awareness, new customer sales, and product expansion across the current Sprout customer base. Collaborate across Marketing, Sales, and Success to identify and fill marketing gaps, driving and protecting revenue, improving efficiency, and creating stronger go-to-market launches both internally and externally. Influence product strategy by sharing market intelligence, customer insights, and competitive analysis that shape the roadmap and reinforce Sprout’s leadership position. What you’ll bring Sprout Social is looking for a Product Marketer with exceptional communication skills, a passion for learning and product knowledge, and a desire to build new stories and strategies with us. Your skills are part creative, part analytical, and always centered around using qualitative and quantitative analysis to make data-informed decisions. You understand how to define KPIs and create plans to meet your goals. You’re comfortable working with ambiguity and shaping strategy in a high-growth environment. Minimum qualifications: 6+ years of experience in marketing, growth, partner, or lifecycle marketing. 4+ years of product marketing experience. Exceptional communication skills with cross-functional and external partners. Demonstrated success in driving go-to-market campaigns with strong project management skills. Ability to travel internationally as needed. Lead with AI: Research, experiment, and implement new technology and approaches from the rapidly evolving AI toolset—not only to accelerate the work of the Product Marketing team, but to transform how the team operates and delivers value to the business. Preferred qualifications: Experience in influencer marketing. Strong storytelling and campaign-building skills, with the ability to craft and refine joint narratives with partners. Previous experience in the software/SaaS industry. How you’ll grow Within 1 month, you’ll plant your roots by: Completing two weeks of Sprout Social training to learn the ins and outs of our company and products. Attending Sales onboarding to understand how we position our solutions and value to customers. Developing a firm understanding of Sprout’s brand positioning, voice, and key messages. Getting to know your fellow Product Marketers and meeting key stakeholders across Product, Customer Marketing, Brand Creative, Sales, and Customer Success. Soaking up knowledge from every team you interact with—and asking lots of questions! Within 3 months, you’ll start hitting your stride by: Learning Marketing and Brand Creative processes and rituals (i.e., how we get work done) and executing campaigns effectively. Gaining familiarity with Sprout’s product strategy, development lifecycle, and go-to-market framework. Becoming comfortable with Sprout’s value propositions and customer personas. Understanding the social media management industry and competitive landscape. Planning and executing your first integrated product campaign—from start to finish. Partnering closely with fellow Product Marketers to understand our platform end-to-end. Learning about Sales and Success segments and the nuances of different teams’ needs. Engaging daily with internal teams—including Product, Marketing, Sales, Creative, Account Management, and Support—to extract insights and identify opportunities. Within 6 months, you’ll make a clear impact by: Continuing to strengthen cross-functional relationships and sharing insights across teams. Developing a strong understanding of customer needs and use cases that drive value. Building a close partnership with Product Management to identify key opportunities for strategic campaigns. Partnering with Revenue Enablement to develop content and training materials for Sales and Success. Collaborating with the Go-To-Market Product Marketing team to align roadmaps that drive awareness, revenue, and adoption. Within 12 months, you’ll make this role your own by: Deeply understanding customer needs, use cases, and how our platform and integrations deliver value. Identifying opportunities to close competitive gaps—both for internal enablement and product vision. Conducting market and customer research to complement insights gathered by Customer Marketing and Market Strategy, informing lifecycle strategies. Refining product messaging and positioning for your owned product areas. Working proactively with the broader Product Marketing team to elevate the creativity and impact of our growth, adoption, and go-to-market strategies. Surprising us! Use your unique ideas and abilities to shape our team and marketing efforts in ways we haven’t even considered yet. Of course, the timeline above represents our ideal scenario—things may shift based on business needs, and other projects or priorities may be added at your manager’s discretion. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and&nbsp; employee-led diversity, equity and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. For this role, our current base pay ranges for new hires are: Zone 1 (New York, California, Washington): &nbsp;Min $126,280.00, Mid $157,900.00, Max $189,420.00 USD annually Zone 2 (All other US states): Min $Min $114,800.00, Mid $143,500.00, Max $172,200.00 USD annually The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTE &nbsp;Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Product Marketing Manager III

Sprout Social is looking to hire a Global Leaves and Benefits Specialist for the Total Rewards team. Why join Sprout’s People Operations team? As members of the Sprout Total Rewards team, we are champions of Sprout’s unique culture. Doing our jobs effectively means every candidate has an incredible experience with Sprout Social, every team member is successful from day one, and every business unit has the talent and support needed to meet and exceed ambitious goals. What you’ll do Oversee the entire leave lifecycle from initial request to return-to-work, including required notifications, documentation collection, payroll coordination, and system updates. Manage Sprout’s global leave programs (parental, medical, personal, disability, statutory, and other regional leaves), ensuring compliance with local laws and alignment with our values. Serve as the first point of contact for employees and managers navigating leaves or complex benefits questions, providing empathetic, accurate, and timely support. Monitor and interpret leave legislation and benefits regulations globally; recommend policy updates to maintain compliance and competitiveness. Partner with external vendors, brokers, and carriers to administer benefit plans (health, welfare, retirement, lifestyle, and time-off programs) across all countries where Sprout operates. Support annual benefits renewals, vendor implementations, and the rollout of new offerings. Partner with Payroll and People Ops to ensure accurate Workday data, payroll feeds, and reporting related to benefits and leaves. Monitor and manage the volume of incoming leave requests and queries to ensure all responses, communications, and case processing meet the established Service Level Agreements (SLAs) set for the People team, prioritizing timely and accurate resolution. Drive continuous improvement of our benefits experience through process optimization, employee education, and data-driven recommendations. What you’ll bring Strong expertise in U.S. leave laws (FMLA, ADA, state leave programs) and a working knowledge of global leave requirements. Experience administering global leave, and time-off benefits programs. Empathy, discretion, and a customer-first mindset when supporting employees during life events. Ability to balance operational excellence (compliance, accuracy, process rigor) with a people-centered approach. Analytical mindset with ability to interpret data and present recommendations to HR and business leaders. Strong vendor management and project management skills, including process documentation and implementation. The minimum qualifications for this role include: 2-3 years of experience in HR/benefits administration, including direct leave management. Demonstrated knowledge of U.S. leave regulations; exposure to multi-country benefits and leave practices. Strong written and verbal communication skills for explaining complex programs clearly and compassionately. Preferred qualifications for this role include: Global experience spanning North America, EMEA, and APAC regions. Experience supporting scaling tech/SaaS organizations. Familiarity with Workday or similar HRIS systems. Benefits or HR certifications (CEBS, GBA, SHRM-CP/-SCP, PHR/SPHR, or equivalent). Experience working with third-party leave and benefits vendors. How you’ll grow Within 1 month, you’ll plant your roots, including: Learning Sprout’s People Team structure, culture, and values. Gaining a full understanding of current leave programs, benefit offerings, vendors, and systems. Building relationships with key partners across People Ops, Payroll, Legal, and regional HR teams. Within 3 months, you’ll start hitting your stride by: Owning day-to-day leave administration and employee communications. Fully manage the Leaves shared inbox and Leaves cases in Jira Identifying opportunities to improve workflows or employee experience in leave and benefits processes. Within 6 months, you’ll be making a clear impact through: Leading global compliance reviews for leave and benefits policies. Delivering data-driven recommendations on plan design or vendor performance. Partnering with Total Rewards to implement new offerings or optimize existing programs. Within 12 months, you’ll make this role your own by: Becoming the go-to subject matter expert and trusted advisor on leaves and benefits globally. Driving strategic projects that enhance Sprout’s benefits experience and support our mission to be a people-first employer. Establishing scalable, employee-friendly leave and benefits processes that grow with Sprout’s global footprint. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits ProgramWe’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: High-quality and well-maintained equipment—your computer will never prevent you from doing your best Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program, diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders $550 USD work from home stipend designed to enhance your remote setup and monthly internet stipend Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient and state-of-the-art offices near Kraków’s city centre&nbsp; The base pay range for this role is 8,800 PLN (min), 11,000 PLN (mid), 13,200 PLN (max) monthly salary (B2B or Contract of Mandate). Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. Whenever possible, we want to provide team members the flexibility to work in the location that makes the most sense for them. If you prefer an office setting, this role may be based in our Kraków location. If you prefer to work remotely from another location within Poland, we will accommodate you as best as possible.&nbsp; If you are based in another location within EMEA, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration.&nbsp; #LI-RemoteSprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Global Leaves and Benefits Specialist

Sprout Social is looking to hire a Marketing Manager, Lifecycle Programs to the Customer Marketing team. Why join Sprout's Marketing team? At Sprout Social, we don’t just market products—we set the pace for how breakthrough brands connect with the world. We are social intelligence powering the future of customer connection, and our Marketing team is a driving force behind turning that vision into reality. We put our customers at the heart of our strategy to drive market leadership, generate demand and increase customer retention, all in close partnership with our Sales and CX teams. We lead with clarity, act with speed and measure success by the business results we create. Here, you’ll have the freedom to test bold ideas, learn fast and shape the future—not only for Sprout, but for the global brands we empower. If you’re ready to set the bar higher, own your impact and accelerate your career, this is where you belong. What you’ll do Develop the strategy for - and create and optimize the execution of - self-service/online-only customer lifecycle programs, identifying key milestones, messages and experiences that drive onboarding, product adoption and retention. Assist in building and operating Sprout’s customer communications strategy, programmatically launching relevant communications to target customers and continually iterating approaches to improve outcomes. Oversee project planning for lifecycle programs, setting clear timelines, deliverables, and resourcing to ensure smooth execution across teams. Lead with AI: Research, experiment, and implement new technology and approaches from the rapidly evolving AI toolset not only to accelerate the work of the Lifecycle team, but to transform the way the team works and what they deliver to the business Analyze program performance and customer engagement, sharing insights with stakeholders, and making data-driven adjustments to optimize performance.&nbsp; Build strong relationships and collaborate with key stakeholders, including teams in Product, Customer Experience, Customer Education, Marketing Operations, Brand Creative and Product Marketing. Leverage a variety of channels—including email, webinars, in-product messaging, Sprout’s community, and more—to reach customers and achieve program goals. What you’ll bring We’re looking for a passionate and creative marketer who can develop and launch marketing programs that earn Sprout customers for life. If you thrive in a collaborative, dynamic environment and have a customer-first mindset, you might be a fit for this role. The minimum qualifications for this role include: 8+ years of relevant marketing experience, with 6+ years in Lifecycle Marketing, Customer Marketing, or Marketing Program Management roles Experience in creating or supporting B2B customer lifecycle programs Proven track record of developing and executing cross-functional customer marketing programs or projects from ideation through reporting outcomes and future iteration planning Demonstrable expertise in standalone and evergreen email marketing campaigns Preferred qualifications for this role include: Relevant experience creating at-scale engagement marketing for self-service/online only customers&nbsp; Comfortable working in fast-paced environments with competing priorities; ability to prioritize high-impact work and drive alignment across teams Familiarity with social media marketing, social media marketers and the social media marketing tech landscape Experience with data analysis, reporting, and marketing analytics User-level familiarity with marketing technologies like Salesforce, Marketo, Pendo, and Gainsight How you’ll grow Within 1 month, you’ll plant your roots, as you: Participate in Sprout’s new hire onboarding program, including an introduction to our product and an overview of the company’s vision, strategy, and values. Collaborate with your manager to set initial priorities and understand the expectations for your role. Get to know your team members and understand how our customer communications and lifecycle strategy align with the marketing organization’s goals.&nbsp; Learn about our marketing strategy, OKRs and personas. Start participating in weekly stand-ups, team meetings and marketing rituals.&nbsp; Within 3 months, you’ll start hitting your stride as you: Develop an understanding of Sprout’s customers and communications channels, recognizing current practices and identifying areas for growth. Shadow cross-functional teams to develop deep understanding of every stage of the Sprout customer journey. Gain familiarity with Sprout’s brand guidelines to effectively create customer communications and lifecycle programs. Contribute to the creation of in-flight and upcoming customer communications and lifecycle programs, sharing ideas and feedback. Report on lifecycle programs and review historical data. Build relationships with key teams including Product, Product Marketing, Customer Experience, Customer Education, Marketing Operations and Brand Creative. Within 6 months, you’ll be making a clear impact as you: Lead the execution of new lifecycle programs, working closely with Product, Customer Experience, Marketing Operations, and other teams. Present program reporting and insight to stakeholders, including suggestions for improving lifecycle efforts. Identify areas for improving program ideation and planning, and provide constructive feedback to improve team collaboration. Within 12 months, you’ll have established yourself in the role, as you: Test, fail, learn, and apply new tactics and operational processes to grow your impact. Contribute to quarterly and annual planning discussions, providing input on how lifecycle programs can align with broader marketing goals. Communicate the results and impact of customer lifecycle initiatives, and suggest strategies for continued growth. Note: The outlined timeline above represents an ideal scenario. Flexibility may be required based on business needs and additional projects as determined by your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. For this role, our current base pay ranges for new hires are: Zone 1 (New York, California, Washington): Min $110,000, Mid $135,000 Max $160,000 USD annually Zone 2 (All other US states): Min $100,000 Mid $125,000 Max $150,000 USD annually The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Marketing Manager, Lifecycle Programs

Sprout Social is looking to hire a Senior Field Marketing Manager (Verticals) to the Marketing team. The Senior Field Marketing Manager (Verticals) plays a key role in building, developing and executing our Verticals and ABM strategy. This role is critical in shaping how we engage priority industries, influence executive decision-makers, and accelerate revenue across our key vertical accounts.&nbsp; We’re looking for someone with deep experience designing and executing programs that engage Enterprise audiences, shape industry perception, and accelerate revenue. This person will own the strategy and execution of vertical-specific and account-based initiatives—balancing awareness, pipeline creation, and deal acceleration across our most strategic accounts. Our ideal candidate has a proven track record of delivering the right mix of executive experiences, targeted campaigns, and compelling narratives that resonate with full and deep buying committees. They thrive in building from the ground up, and use both data and new market trends to continually refine and elevate our approach. They are curious, creative, and comfortable operating in the gray—unafraid to test, learn, and adapt quickly. They are passionate about building impactful programs, collaborating across sales and marketing, and shaping a plan that drives ambitious growth. Just as importantly, they bring the leadership and vision to help us scale a best-in-class ABM and vertical marketing motion. Why join Sprout’s Marketing team? At Sprout Social, we don’t just market products—we set the pace for how breakthrough brands connect with the world. We are social intelligence powering the future of customer connection, and our Marketing team is a driving force behind turning that vision into reality. We put our customers at the heart of our strategy to drive market leadership, generate demand and increase customer retention, all in close partnership with our Sales and CX teams. We lead with clarity, act with speed and measure success by the business results we create. Here, you’ll have the freedom to test bold ideas, learn fast and shape the future—not only for Sprout, but for the global brands we empower. If you’re ready to set the bar higher, own your impact and accelerate your career, this is where you belong. What you’ll do Develop and own go-to-market plans for priority verticals, grounded in data, customer pain points, and competitive positioning. Lead 1:1, 1:few, and scaled ABM programs aligned to priority accounts. Build messaging frameworks and value propositions tailored to executive buyers and buying committees within each vertical and partner with product marketing to ensure vertical-specific content, case studies, and playbooks are readily available. Collaborate with sales to identify target accounts and opportunities for personalized engagement. Design integrated campaigns (events, digital, direct mail, executive programs) to influence pipeline and accelerate deal cycles. Track, analyze, and optimize ABM campaign performance, sharing insights and recommendations with stakeholders. Collaborate with field marketing to deliver high-touch experiences that connect to vertical priorities. Define KPIs and measure program performance (pipeline influence, account engagement, deal acceleration, ROI). Regularly report results and insights to marketing and sales leadership + marketing peers by monitoring performance via marketing dashboards and analysis tools. What you’ll bring You are a true partner to both sales and marketing—collaborating across the organization to design vertical-specific and account-based programs that fuel pipeline, accelerate opportunities, and create a seamless customer buying journey. You combine strategic vision with hands-on execution, balancing big-picture thinking with an eye for detail. You bring a data-driven mindset, continuously testing, measuring, and optimizing to ensure every program delivers measurable business impact. At the same time, you thrive on building creative, differentiated experiences that resonate with executive buyers and buying committees in our most strategic vertical accounts. Ultimately, you help elevate our vertical and ABM strategy, acting as a connector, innovator, and driver of growth across the enterprise. The minimum qualifications for this role include: 8-10 years of B2B marketing experience, with at least 4 years in ABM or a vertical-focused role. Proven track record of building and executing successful ABM programs that drive measurable pipeline. Strong understanding of enterprise sales cycles, buying committees, and executive engagement. Excellent communication and storytelling skills, with experience developing industry-specific messaging. Strong cross-functional collaborator who can align stakeholders and drive execution. Data-driven mindset with experience using ABM platforms (e.g., 6sense) and CRM/marketing automation tools (Salesforce, Marketo, etc.). How you’ll grow ​​Within 1 month, you’ll plant your roots, including: Completing Sprout’s product and vertical/industry training to deepen your understanding of our solutions and how we create value for Enterprise accounts. Partnering with your manager to define success metrics tied to vertical marketing and ABM impact. Conducting initial 1:1s with sales, product marketing, and other strategic partners to understand vertical priorities and how marketing can accelerate revenue. Learning our market messages, vertical value propositions, and ideal customer profiles. Aligning with the field marketing teams on a vertical and ABM plan for Q1. Gaining fluency in our martech stack, reporting tools, and processes so you have the right foundations to be successful. Within 3 months, you’ll start hitting your stride by: Applying experience, research and industry-trend insights to shape a POV on how to evolve our vertical and ABM strategies. Building recommendations for how to expand marketing support for geo-specific and vertically aligned sales teams. Partnering with Rev, Marketing and Sales Ops to determine how best to measure and report on vertical and ABM program outcomes. Within 6 months, you’ll be making a clear impact through: Becoming a core member of cross-functional planning teams, designing vertical campaigns and ABM programs that accelerate outbound motions and influence pipeline.&nbsp; Rolling out best-in-class vertical programs and personalized ABM motions, including curated executive experiences, vertical roundtables, 3rd party conferences, and targeted digital outreach. Regularly updating and iterating on vertical go-to-market strategies with aligned sales leaders, reviewing campaign performance, growth opportunities, and program roadmaps. Within 12 months, you’ll make this role your own by: Acting as the subject matter expert on our vertical markets and ABM strategy.&nbsp; Designing bespoke 1:1, 1:few and 1:many ABM plans for strategic accounts to deepen executive relationships and drive measurable pipeline impact. Note: The outlined timeline above represents an ideal scenario. Flexibility may be required based on business needs and additional projects as determined by your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. For this role, our current base pay ranges for new hires are: Zone 1 (New York, California, Washington): Min $138,688, Mid $173,400 Max $190,740 USD annually Zone 2 (All other US states): Min $126,100 Mid $157,600 Max $173,360 USD annually The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. #LI-REMOTE &nbsp;Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Senior Field Marketing Manager (Verticals)

Sprout Social is looking to hire an Account Executive, Enterprise to the International Sales &amp; Success team, based in Singapore. Why join Sprout’s Sales &amp; Success team? Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including Canva,&nbsp;Minor Hotels, Jollibee, Converge ICT, BDO Unibank. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.&nbsp; What you’ll do Prospect, develop and close sales opportunities with both new logos and existing customers in the enterprise segment. Own your numbers - consistently meet and exceed your activity goals (prospecting and meetings completed) to build a fruitful pipeline that will provide consistent quota retirement Establish deep relationships within your book of business through multi-threading, achieving both executive or VP level and end user engagement What you’ll bring Sprout Social is looking for a highly driven and tech-savvy Account Executive with strong business acumen to join our expanding international sales team. Ideally, you will be equally driven by a customer-centric mentality as well as a desire to find and close new business. These are the minimum qualifications that our hiring team is looking for in this role: 4+ years of closing experience in B2B sales Proven success selling/cross-selling to enterprise organizations (1,000+ global employees) Ability to manage a large number of prospective accounts and identify problems, opportunities and consultatively provide solutions for each of them Track record in driving net new business Additionally, these are the preferred qualifications that would indicate a particularly strong candidate: Experience building relationships, presenting and selling to senior level decision makers across multiple functions SaaS experience preferred Experience working with internal partners and cross-functional stakeholders to increase deal momentum and exceed both prospects and customers expectations How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Partner with Enterprise Leadership to define key success metrics for your role and how you will measure against them. Meet with current members of the Enterprise Sales team individually to understand what’s working, what’s not, and gather learnings to implement into your role. Shadow Account Executives on calls live or through Gong to learn sales strategies and positioning. Dive right into our platform to learn about what makes our platform unique, how our solution impacts business objectives and why customers love our solutions. Learn Sprout’s go-to-market messaging, key differentiators, develop and personalize segment-specific value propositions. Learn the relevant customer stories and case studies to justify your value propositions with real ROI examples from the field. Complete a demo and written certification to ensure comprehension. Learn Sprout’s existing customer sales process by shadowing your peers. Within 3 months, you’ll start hitting your stride by: Meet with all your existing customers within the book of business and begin the process of building relationships with key strategic stakeholders. Identifying the top 20-25% of new logo opportunities within your book of business to create focus and execution in your weekly prospecting activities. Understand the language of all your customers and where we can expand our offerings by expansion into new business units or increasing utilization of our platform with existing customers. Own your numbers - consistently meet and exceed your activity&nbsp; goals to build a fruitful pipeline that will provide consistent quota attainment after ramp. Co-build account &amp; territory plans with your BDR &amp;, Solutions Engineers teammates. Regularly meet with your BDR to define a relationship that ensures seamless communication and coordination on all net new business generation and expansion opportunities. Conduct active research leveraging all available tools and data sources to understand your customers’ brand, culture, KPIs, partners, and success metrics so you can add value throughout your interactions and become a trusted advisor. Gain a solid understanding of your customer’s internal transitions and mitigate the risk of customer churn. Within 6 months, you’ll be making a clear impact through: Have built solid relationships at the C-Level with existing customers within your “book of business". Have built strong internal relationships with your peers, customer success, professional services, solutions engineering, our legal partners and others who will take part in your deal cycles. You will have a deep understanding of each team’s partnership expectations and service level agreement.. Have built 4X your monthly quota target of net new logo pipeline. Become a Sprout Social and social media expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals. Consistently achieve your monthly and quarterly revenue targets. Within 12 months, you’ll make this role your own by: Mentor and develop your BDR to become best in class at their respective functions and further advance their skill sets and career trajectory. Step up as a peer leader to share best practices across the organization and help others grow from your experiences. Consistently meet and exceed monthly activity, pipeline and new business metrics. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders Growing corporate social responsibility program that is driven by the involvement and passion of our team members Candidates for this remote work opportunity must be based in Singapore. If you are based in another location within APAC, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration. #LI-RemoteSprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Account Executive, Enterprise (Singapore)

Description Sprout Social is looking to hire a Product Support Specialist to join the Customer Support team. Why join Sprout’s Customer Support team? As a member of Sprout’s Customer Support team, your impact is multifaceted. Not only are you the face of Sprout to customers in need of solutions—you’re also an integral internal resource. As product experts, our team is incredibly skilled and knowledgeable about our entire platform, creating a ton of opportunities for us to partner with teams like Sales &amp; Success, Product and Engineering for training, coaching and feedback. One of the most unique and exciting aspects of our support team is how we work as a team to ensure every customer is successful using Sprout Social. We consider ourselves a community and function as such, supporting one another from day one to reach our goals and grow in our career. Speaking of growth, Customer Support is also a great way to enter into tech. We coach folks on a wide array of skills that set them up for success in all parts of our business.&nbsp; What you’ll do Guide our customers - you will help manage incoming customer requests through a combination of email and chat. You will also handle screen share requests when more in-depth technical troubleshooting is necessary. Own your output - you will consistently meet both the quantitative and qualitative expectations of the role, including Customer Satisfaction ratings, Quality Control reviews, response and resolution times. Become a product expert - you will receive an in-depth onboarding in order to understand the ins and outs of Sprout Social and how to best support our customers What you’ll bring Sprout Social is looking for candidates who are eager to develop their professional and technical experiences, and are ready to take their skills, experience and customer support career to the next level. Ideally, you are a top performer with excellent people skills, with the desire to dive deep into new technology and have a knack for problem-solving. The minimum qualifications for this role include: 2+ years of customer-facing support experience in a fast-paced environment (SaaS industry experience a plus) Willing to work an 8.5 hour business day shift, with a specified start and end time and scheduled lunch and breaks Preferred qualifications for this role include: Exceptional verbal and written communication skills, including chat support experience Natural problem solver with a high standard for quality and track record of resourcefulness Demonstrates composure, patience and initiative in their learning and development; open and receptive to feedback and coaching as it relates to their development How you’ll grow Within 1 month, you’ll plant your roots, including: Completing Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout Social team members Further solidifying your training on Support-specific processes and tools along with how your role fits into our team and the organization Beginning to handle customer interactions via email and guided live chats Understanding department key success metrics and how to contribute towards those goals Within 3 months, you’ll start hitting your stride by: Independently solving customer requests through live chat and email channels Contributing to team goals by focusing on CSAT ratings, QC reviews, response and resolution times Building a strong understanding of team processes in order to support positive customer experiences Within 6 months, you’ll be making a clear impact through: Identifying opportunities for process improvements in your day-to-day work Improving internal documentation in order to streamline processes Having a solid understanding of the Sprout brand and our Support service voice Exhibiting growing knowledge of our product, processes and tools Within 12 months, you’ll make this role your own by: Starting to build upon your skills and experience by learning advanced product areas Continuing to consistently exceed expectations in productivity and quality measures Increasing your independence and troubleshooting capabilities Beginning to build areas of professional expertise Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders Growing corporate social responsibility program that is driven by the involvement and passion of our team members Candidates for this remote work opportunity must be based in the Philippines. If you are based in another location within APAC, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration. #LI-RemoteSprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Product Support Specialist, APAC

Sprout Social is looking to hire a Product Support Specialist to join the Customer Support team, based remotely in the Philippines.&nbsp; Why join Sprout’s Customer Support team? As a member of Sprout’s Customer Support team, your impact is multifaceted. Not only are you the face of Sprout to customers in need of solutions—you’re also an integral internal resource. As product experts, our team is incredibly skilled and knowledgeable about our entire platform, creating a ton of opportunities for us to partner with teams like Sales &amp; Success, Product and Engineering for training, coaching and feedback. One of the most unique and exciting aspects of our support team is how we work as a team to ensure every customer is successful using Sprout Social. We consider ourselves a community and function as such, supporting one another from day one to reach our goals and grow in our career. Speaking of growth, Customer Support is also a great way to enter into tech. We coach folks on a wide array of skills that set them up for success in all parts of our business.&nbsp; What you’ll do Guide our customers - you will help manage incoming customer requests through a combination of email and chat. You will also handle screen share requests when more in-depth technical troubleshooting is necessary. Own your output - you will consistently meet both the quantitative and qualitative expectations of the role, including Customer Satisfaction ratings, Quality Control reviews, response and resolution times. Become a product expert - you will receive an in-depth onboarding in order to understand the ins and outs of Sprout Social and how to best support our customers What you’ll bring Sprout Social is looking for candidates who are eager to develop their professional and technical experiences, and are ready to take their skills, experience and customer support career to the next level. Ideally, you are a top performer with excellent people skills, with the desire to dive deep into new technology and have a knack for problem-solving. The minimum qualifications for this role include: 2+ years of customer-facing support experience in a fast-paced environment (SaaS industry experience a plus) Willing to work an 8.5 hour business day shift, with a specified start and end time and scheduled lunch and breaks Available to work CST shift (midnight start time) Preferred qualifications for this role include: Exceptional verbal and written communication skills, including chat support experience Natural problem solver with a high standard for quality and track record of resourcefulness Demonstrates composure, patience and initiative in their learning and development; open and receptive to feedback and coaching as it relates to their development How you’ll grow Within 1 month, you’ll plant your roots, including: Completing Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout Social team members Further solidifying your training on Support-specific processes and tools along with how your role fits into our team and the organization Beginning to handle customer interactions via email and guided live chats Understanding department key success metrics and how to contribute towards those goals Within 3 months, you’ll start hitting your stride by: Independently solving customer requests through live chat and email channels Contributing to team goals by focusing on CSAT ratings, QC reviews, response and resolution times Building a strong understanding of team processes in order to support positive customer experiences Within 6 months, you’ll be making a clear impact through: Identifying opportunities for process improvements in your day-to-day work Improving internal documentation in order to streamline processes Having a solid understanding of the Sprout brand and our Support service voice Exhibiting growing knowledge of our product, processes and tools Within 12 months, you’ll make this role your own by: Starting to build upon your skills and experience by learning advanced product areas Continuing to consistently exceed expectations in productivity and quality measures Increasing your independence and troubleshooting capabilities Beginning to build areas of professional expertise Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders Growing corporate social responsibility program that is driven by the involvement and passion of our team members Candidates for this remote work opportunity must be based in the Philippines. If you are based in another location within APAC, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration. #LI-RemoteSprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Product Support Specialist (NAMER hours)

Description Sprout Social is looking to hire an Account Executive, Enterprise to the Sales &amp; Success team. Why join Sprout’s Sales &amp; Success team? Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including Kroger, Reebok, Salesforce, and Canva. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.&nbsp; What you’ll do Prospect, develop and close sales opportunities with new &amp; existing customers in the enterprise segment. Own your numbers - consistently meet and exceed your activity goals (prospecting and meetings completed) to build a fruitful pipeline that will provide consistent quota retirement. Establish deep relationships within your book of business through multi-threading, achieving both executive or VP level and end user engagement. What you’ll bring Sprout Social is looking for a highly driven and tech-savvy Account Executive with strong business acumen to join our expanding Enterprise sales team. Ideally, you will be equally driven by a customer-centric mentality to grow customer accounts. These are the minimum qualifications that our hiring team is looking for in this role: 4+ years of closing experience in B2B sales Proven success selling/cross-selling to enterprise organizations Ability to manage a large number of prospective accounts and identify problems, opportunities and consultatively provide solutions for each of them Additionally, these are the preferred qualifications that would indicate a particularly strong candidate: Experience building relationships, presenting and selling to senior level decision makers across multiple functions SaaS experience preferred Experience working with internal partners and cross-functional stakeholders to increase deal momentum and exceed both prospects and customers expectations Strong understanding of the Marketing Tech landscape How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Partner with the Director of Enterprise to define key success metrics for your role and how you will measure against them. Meet with current members of the Enterprise Sales team individually to understand what’s working, what’s not, and gather learnings to implement into your role. Shadow Account Executives on calls live or through Gong to learn sales strategies and positioning. Dive right into our platform to learn about what makes our platform unique, how our solution impacts business objectives and why customers love our solutions. Learn Sprout’s go-to-market messaging, key differentiators, develop and personalize segment-specific value propositions. Learn the relevant customer stories and case studies to justify your value propositions with real ROI examples from the field. Complete a demo and written certification to ensure comprehension. Learn Sprout’s existing customer sales process by shadowing your peers. Within 3 months, you’ll start hitting your stride by: Meet with all your existing customers within the book of business and begin the process of building relationships with key strategic stakeholders. Understand the language of all your customers and where we can expand our offerings by expansion into new business units or increasing utilization of our platform with existing customers. Own your numbers - consistently meet and exceed your activity&nbsp; goals to build a fruitful pipeline that will provide consistent quota attainment after ramp. Co-build account &amp; territory plans with your BDR, Professional Services, Solutions Engineers &amp; Customer Success teammates. Regularly meet with your BDR to define a relationship that ensures seamless communication and coordination on expansion opportunities. Conduct active research leveraging all available tools and data sources to understand your customers’ brand, culture, KPIs, partners, and success metrics so you can add value throughout your interactions and become a trusted advisor. Gain a solid understanding of your customer’s internal transitions and mitigate the risk of customer churn. Within 6 months, you’ll be making a clear impact through: Have built solid relationships at the C-Level with existing customers within your “book of business". Have built strong internal relationships with your peers, customer success, professional services, solutions engineering, our legal partners and others who will take part in your deal cycles. You will have a deep understanding of each team’s partnership expectations and service level agreement. Travel locally or out of state to meet with critical customers on a quarterly basis to speed up your deal cycles and increase win rates. Become a Sprout Social and social media expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals. Consistently achieve your monthly and quarterly revenue targets. Within 12 months, you’ll make this role your own by: Mentor and develop your BDR to become best in class at their respective functions and further advance their skill sets and career trajectory. Step up as a peer leader to share best practices across the organization and help others grow from your experiences. Consistently meet and exceed monthly activity, pipeline and new business metrics. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and&nbsp; employee-led diversity, equity and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. This role’s On Target Earnings (“OTE”) for new hires in each zone are: Zone 1 (New York, California, Washington): $200,600 - $275,880 USD annually Zone 2 (All other US states): $182,400 - $250,800 USD annually OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. The incentive plan is uncapped. The listed ranges represent the expected earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Account Executive, Enterprise

Description Sprout Social is looking to hire an Account Executive, Large Enterprise to the Sales &amp; Success team. Why join Sprout’s Sales &amp; Success team? Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including Kroger, Reebok, Salesforce, and Canva. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.&nbsp; What you’ll do Prospect, develop and close sales opportunities with both new logos and existing customers in the large enterprise segment. Own your numbers - consistently meet and exceed your activity goals (prospecting and meetings completed) to build a fruitful pipeline that will provide consistent quota retirement. Establish deep relationships within your book of business through multi-threading, achieving both executive or VP level and end user engagement. What you’ll bring Sprout Social is looking for a highly driven and tech-savvy Account Executive with strong business acumen to join our expanding Large Enterprise sales team. Ideally, you will be equally driven by a customer-centric mentality as well as a desire to find and close new business. These are the minimum qualifications that our hiring team is looking for in this role: 5+ years of closing experience in B2B sales Proven success selling/cross-selling to large enterprise organizations (5,000+ global employees) Ability to manage a large number of prospective accounts and identify problems, opportunities and consultatively provide solutions for each of them Additionally, these are the preferred qualifications that would indicate a particularly strong candidate: Experience building relationships, presenting and selling to senior level decision makers across multiple functions Experience working with internal partners and cross-functional stakeholders to increase deal momentum and exceed both prospects and customers expectations How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Partner with the Director of Enterprise to define key success metrics for your role and how you will measure against them. Meet with current members of the Enterprise Sales team individually to understand what’s working, what’s not, and gather learnings to implement into your role. Shadow Account Executives on calls live or through Gong to learn sales strategies and positioning. Dive right into our platform to learn about what makes our platform unique, how our solution impacts business objectives and why customers love our solutions. Learn Sprout’s go-to-market messaging, key differentiators, develop and personalize segment-specific value propositions. Learn the relevant customer stories and case studies to justify your value propositions with real ROI examples from the field. Complete a demo and written certification to ensure comprehension. Learn Sprout’s existing customer sales process by shadowing your peers. Within 3 months, you’ll start hitting your stride by: Meet with all your existing customers within the book of business and begin the process of building relationships with key strategic stakeholders. Identifying the top 20-25% of new logo opportunities within your book of business to create focus and execution in your weekly prospecting activities. Understand the language of all your customers and where we can expand our offerings by expansion into new business units or increasing utilization of our platform with existing customers. Own your numbers - consistently meet and exceed your activity&nbsp; goals to build a fruitful pipeline that will provide consistent quota attainment after ramp. Co-build account &amp; territory plans with your BDR, Professional Services, Solutions Engineers &amp; Customer Success teammates. Regularly meet with your BDR to define a relationship that ensures seamless communication and coordination on all net new business generation and expansion opportunities. Conduct active research leveraging all available tools and data sources to understand your customers’ brand, culture, KPIs, partners, and success metrics so you can add value throughout your interactions and become a trusted advisor. Gain a solid understanding of your customer’s internal transitions and mitigate the risk of customer churn. Within 6 months, you’ll be making a clear impact through: Have built solid relationships at the C-Level with existing customers within your “book of business". Have built strong internal relationships with your peers, customer success, professional services, solutions engineering, our legal partners and others who will take part in your deal cycles. You will have a deep understanding of each team’s partnership expectations and service level agreement. Have built 4X your monthly quota target of net new logo pipeline. Travel locally or out of state to meet with high potential prospects and critical customers on a quarterly basis to speed up your deal cycles and increase win rates. Become a Sprout Social and social media expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals. Consistently achieve your monthly and quarterly revenue targets. Within 12 months, you’ll make this role your own by: Mentor and develop your BDR to become best in class at their respective functions and further advance their skill sets and career trajectory. Step up as a peer leader to share best practices across the organization and help others grow from your experiences. Consistently meet and exceed monthly activity, pipeline and new business metrics. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and&nbsp; employee-led diversity, equity and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. This role’s On Target Earnings (“OTE”) for new hires in each zone are: Zone 1 (New York, California, Washington): $228,800 - $314,600 USD annually Zone 2 (All other US states): $208,000 - $286,600 USD annually OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. The incentive plan is uncapped. The listed ranges represent the expected earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Description Sprout Social is seeking a driven, strategic Email &amp; Marketing Automation Strategist to fuel our global email marketing efforts and own the end-to-end strategy for in-trial communications across the customer journey. Why join Sprout's Marketing team? At Sprout Social, we don’t just market products—we set the pace for how breakthrough brands connect with the world. We are social intelligence powering the future of customer connection, and our Marketing team is a driving force behind turning that vision into reality. We put our customers at the heart of our strategy to drive market leadership, generate demand, and increase customer retention, all in close partnership with our Sales and CX teams. We lead with clarity, act with speed, and measure success by the business results we create. Here, you’ll have the freedom to test bold ideas, learn fast, and shape the future—not only for Sprout, but for the global brands we empower. If you’re ready to set the bar higher, own your impact, and accelerate your career, this is where you belong. What you’ll do Develop and execute email marketing strategies aligned with business and revenue goals. Plan, build, test, and optimize automated email programs across the customer lifecycle. Own the end-to-end strategy and execution of in-trial communications for Sprout’s 30-day free trial. Build persona- and behavior-based journeys that drive activation, engagement, and trial-to-paid conversion. Collaborate with copywriters and designers to produce clear, compelling, on-brand email content. Execute and monitor campaigns in marketing automation platforms, optimizing in real time based on performance and deliverability. Manage list health, segmentation, and compliance to deliver personalized experiences at scale. Analyze campaign performance and translate insights into actionable improvements. Partner with Growth, Product, and Marketing Operations to ensure customer and behavioral data is effectively leveraged. What you’ll bring Sprout Social is looking for a proactive, detail-oriented marketer with strong technical and analytical skills who thrives in a fast-paced environment and turns strategy into action. The minimum qualifications for this role include: 2-4+ years of experience in B2B marketing operations or marketing automation. Hands-on experience building email campaigns in Marketo, Eloqua, Pardot, or a similar MAP. Experience working with Salesforce CRM. Proven ability to manage multiple projects and execute with precision. Ability to clearly communicate the impact of email programs using performance metrics. Preferred qualifications for this role include: Experience driving trial-to-paid conversion in a product-led growth environment. Strong data acumen and familiarity with email performance metrics and reporting. Solid understanding of email UX, design, and deliverability best practices. Experience with testing frameworks and conversion optimization. How you’ll grow Within 1 month, you’ll plant your roots by: Learning Sprout’s product, customers, and funnel, with a focus on trial sign-up and activation milestones. Building relationships across Marketing, Growth, Product, Sales, Design, and Operations. Auditing existing in-trial communications and email programs within Intercom and Marketo. Aligning with Revenue Marketing leadership on KPIs, priorities, and success metrics. Within 3 months, you’ll start hitting your stride by: Conducting a full performance audit of current in-trial email communications. Defining a data-driven framework for a new, high-converting in-trial email strategy. Finalizing data and segmentation requirements needed to execute effectively in Marketo. Within 6 months, you’ll be making a clear impact through: Launching a fully rebuilt in-trial communications strategy within Marketo.Completing technical setup, QA testing, and documentation of all programs and logic. Establishing robust reporting to measure impact and share results with stakeholders. Within 12 months, you’ll own the outcome by: Driving sustained improvements in trial-to-paid conversion through continuous testing and optimization. Expanding engagement strategies beyond email into new personalized channels where appropriate. Regularly communicating performance insights and strategic recommendations to leadership. Proposing and executing a new automation or data-driven marketing initiative that creates meaningful business impact. Of course, this timeline represents an ideal progression—priorities may shift based on business needs, and additional projects may be added at the discretion of your manager. We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. For this role, the expected base pay ranges for new hires are: Zone 1 (New York, California, Washington): $75,240 - $112,860 USD annually&nbsp; Zone 2 (All other US states): $68,400 - $102,600 USD annually The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTE &nbsp;Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Email & Marketing Automation Strategist

Sprout Social is looking to hire a Director, Revenue Enablement. In this role, you will be a critical leader responsible for developing and executing strategies that empower our sales and customer success teams to achieve their full revenue potential. You will play a key part in driving revenue growth by ensuring our teams have the knowledge, skills, and resources to effectively sell, onboard, and retain customers. Why join Sprout’s Sales and Success team? Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world, including Kroger, Reebok, Salesforce, and Canva. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there. What you’ll do: Strategy &amp; Development: Build and execute a comprehensive revenue enablement strategy and roadmap that aligns with overall business goals and supports revenue growth initiatives including programs that enable the team to onboard effectively, improve sales, sell multiple products, and develop leadership skills as well as social media knowledge. Direct creation and maintenance of a robust sales methodology and playbook that is AI-first and includes best practices, competitive intelligence, and objection handling techniques. Work closely with sales, marketing, and product leadership to ensure strong cross-functional collaboration across the go-to-market (GTM) unit and that enablement initiatives are fully integrated with the broader business strategy. Continuously assess and improve existing sales and customer success processes, identifying areas for optimization and efficiency gains. Sales Enablement: Develop and deliver impactful sales training programs, covering product knowledge, sales methodologies (e.g., MEDDPIC, Challenger Sale), competitive intelligence, and objection handling. Create and maintain high-quality sales content, including presentations, demos, case studies, and other sales collateral. Conduct regular sales skill development sessions, such as product demos, role-playing exercises, and coaching sessions. Analyze sales performance data to identify areas for improvement and adjust training programs and resources accordingly. Collaborate with marketing to develop and execute effective lead generation and demand generation campaigns. Customer Success Enablement: Develop and deliver impactful customer success training programs, covering customer onboarding, product adoption, and customer retention strategies. Create and maintain knowledge base articles, FAQs, and other resources for customer success teams. Develop and implement customer success best practices and methodologies, including customer health scoring and churn prediction. Analyze customer health scores and churn data to identify areas for improvement in customer success processes. Work closely with product management to gather customer feedback and inform product roadmap decisions. Team Leadership &amp; Management: Lead, mentor, and develop a high-performing team of enablement specialists. Set clear performance expectations, provide regular feedback, and conduct performance reviews. Foster a collaborative and supportive team environment that encourages professional growth and development. Recruit, hire, and onboard new team members. Technology &amp; Tools: Leverage &amp; oversee administration of enablement platforms (e.g., Highspot, Workramp, Salesforce) to streamline and automate enablement processes. Stay abreast of the latest trends and technologies in revenue enablement. What you’ll bring The minimum qualifications for this role include: 10+ years professional experience, including 3-5+ years of experience leading a team in sales enablement, sales operations, customer success enablement, or a related field. Proven experience building and executing successful revenue enablement strategies that encompass both sales and customer success. Proven experience managing and mentoring a high-performing team of enablement specialists. Strong understanding of sales methodologies, customer success best practices, and the customer lifecycle. Experience with CRM systems (e.g., Salesforce) and sales enablement platforms. Excellent communication, presentation, and interpersonal skills. Strong analytical and problem-solving skills. Ability to work independently and as part of a team.&nbsp;&nbsp; Preferred qualifications for this role include: Track record of continuously assessing and improving sales and customer success processes, identifying areas for optimization and efficiency gains How you’ll grow&nbsp; Within 1 month, you’ll plant your roots, including: Complete onboarding and gain deep understanding of Sprout's products, sales methodology, and customer success processes Meet with key stakeholders across sales, marketing, product, and customer success to understand current enablement needs and pain points Assess existing enablement resources, training programs, and technology stack to identify immediate opportunities for improvement Develop a comprehensive FY26-27 Revenue Enablement strategy&nbsp; Within 3 months, you’ll start hitting your stride by: Develop and begin executing a comprehensive revenue enablement strategy and roadmap aligned with business goals Uplevel existing training programs (onboarding, project training) with AI and bite-sized content with a goal of addressing critical skill gaps in sales methodologies, product knowledge, or customer success practices Establish additional regular cadences for sales skill development sessions and begin creating high-quality sales content and resources Within 6 months, you’ll be making a clear impact through: Demonstrate measurable improvements in sales performance metrics and customer success outcomes through your enablement initiatives Build strong cross-functional partnerships and establish yourself as a trusted advisor to sales and customer success leadership Lead the team to launch sales leadership and technical training programs Within 12 months, you’ll make this role your own by: Lead a high-performing enablement team that consistently delivers impactful programs driving revenue growth Establish Sprout's enablement function as a strategic driver of revenue performance with clear ROI metrics and business impact Drive continuous innovation in enablement practices, leveraging the latest technologies and methodologies to maintain competitive advantage Drive future fiscal year launch and kickoff Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. In the United States, we have two geographic pay zones. This role’s On Target Earnings (“OTE”) for new hires in each zone are: Zone 1 (New York, California, Washington): $189,200 (min), $236,500 (mid), $260,150 (max) USD annually Zone 2 (All other US states): $172,000 (min), $215,000 (mid), $236,500 (max) USD annually OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. The minimum amount earned is the fixed base salary.&nbsp; The listed ranges represent the expected earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Director, Revenue Enablement

Description Sprout Social is looking to hire an Account Executive, Strategic Enterprise to the Sales &amp; Success team. Why join Sprout’s Sales &amp; Success team? Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including Kroger, Reebok, Salesforce, and Canva. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.&nbsp; What you’ll do Develop an account growth strategy with a select subset of named customer accounts, while working to develop net new pipeline that translates to revenue in assigned prospect accounts Manage the enterprise purchasing process in a global organization by working with partners across procurement, legal, security, etc. Own your numbers - consistently meet and exceed your quota Establish deep relationships within your book of business through multi-threading, achieving both executive or VP level and end user engagement What you’ll bring Sprout Social is looking for a highly driven and tech-savvy Account Executive with strong business acumen to join our expanding Strategic Enterprise sales team. Ideally, you will be equally driven by a customer-centric mentality to grow customer accounts. The minimum qualifications for this role include: 8+ years of software sales experience, with the majority in a closing role Proven success selling complex enterprise solutions Consistent overperformance in previous roles (top 5% of company) Preferred qualifications for this role include: Experience establishing deep relationships, presenting and selling to C-suite level decision makers across multiple functions Experience working in a ‘team selling’ environment and managing a team of supporting account resources&nbsp; Accurately forecasts and manages pipeline on a monthly and quarterly basis&nbsp; Fiercely passionate about the impact social media can have on a large enterprise How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s 3-week new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization Partner with the Director of Enterprise to define key success metrics for your role and how you will measure against them Meet with current members of the Enterprise Sales team individually to understand what’s working, what’s not, and gather learnings to implement into your role Shadow Account Executives on calls to learn sales strategies and positioning Dive right into our platform to learn about what makes our platform unique and why customers love our solutions Learn Sprout’s go-to-market messaging, key differentiators, develop and personalize segment-specific value propositions Learn the relevant customer stories and case studies to justify your value propositions with real ROI examples from the field Complete a demo and written certification to ensure comprehension Learn Sprout’s existing customer sales process by shadowing your peers Within 3 months, you’ll start hitting your stride by: Meet with your entire book of business and begin the process of building relationships with key strategic stakeholders Understand the contractual language of all your customers and where we can expand our offerings by expansion into new business units or increasing utilization of our platform with existing customers Own your numbers - consistently meet and exceed your activity&nbsp; goals to build a fruitful pipeline that will provide consistent quota attainment Co-build account &amp; territory plans with your BDR, Professional Services &amp; Customer Success teammates Regularly meet with your BDR to define a relationship that ensures seamless communication and coordination on all net new business generation and expansion opportunities Conduct active research leveraging all available tools and data sources to understand your customers’ brand, culture, KPIs, partners, and success metrics so you can add value throughout your interactions and become a trusted advisor Gain a solid understanding of your customer’s internal transitions and mitigate the risk of churn Within 6 months, you’ll be making a clear impact through: Have built solid relationships at the C-Level with your “book of business" Represent Sprout at conferences and engage potential leads in person at trade shows and events to continue to build our customer base Become a Sprout Social and social media expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers solve high impact problems by realizing their full potential and accomplishing their goals Consistently achieve your revenue, pipeline and activity targets Within 12 months, you’ll make this role your own by: Mentor and develop your BDR to become best in class at their respective functions and further advance their skill sets and career trajectory Step up as a leader to share best practices across the organization and help others grow from your experiences Consistently meet and exceed monthly activity, pipeline and new business metrics Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: Comprehensive Health &amp; Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest &amp; Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. This role’s On Target Earnings (“OTE”) for new hires in each zone are: Zone 1 (New York, California, Washington): $277,200 - $381,150 USD annually Zone 2 (All other US states): $252,000 - $346,500 USD annually OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. The incentive plan is uncapped. The listed ranges represent the expected earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Account Executive, Strategic Enterprise

Description Sprout Social is looking to hire an Executive Assistant to support our Chief Revenue Officer and Senior Vice President, Head of Customer Experience.&nbsp; Why join Sprout’s Revenue team? The Revenue team is responsible for selling and supporting the leading social media management platform for businesses. Together with the Marketing team, we deliver thought leadership, experiences, and content that showcase Sprout’s value and deliver customer joy. This role is a unique opportunity to work with the executives leading those teams and to partner closely with their respective Chiefs of Staff, ensuring seamless coordination across leadership and their teams. You’ll provide a wide array of administrative, logistical, and project-related support to executives. This person will report directly to our Chief of Staff to the SVP, Head of CX, with a dotted line to the Chief of Staff to the CRO.&nbsp; What you’ll do As an Executive Assistant at Sprout Social, you will play a critical role in supporting the CRO and SVP, Head of CX, ensuring the seamless operation of the Sales and Customer Experience organizations. You’ll anticipate executives’ needs and proactively work to identify solutions. Your ability to navigate ambiguity, manage shifting priorities, make independent decisions, and do so with exceptional communication and attention to detail will be critical to your success in this role.&nbsp; Calendar &amp; Meetings Coordination: Collaborate closely with the CRO, SVP, Head of CX, and Chief of Staff to align priorities and ensure their schedules accurately reflect organizational goals. Coordinate and manage meetings, ensuring key sales and success stakeholders are included as necessary. Assist the Chief of Staff in preparing meeting agendas, gathering materials, and distributing detailed meeting notes with clear action items to the relevant technical and product teams. Conduct regular reviews of the CRO and SVP, Head of CX's calendars to optimize time management, streamline scheduling, and minimize conflicts. Cross-functional Project Work: Support the logistical and tactical coordination of key revenue initiatives, including scheduling meetings, securing meeting rooms for in-person or hybrid sessions, and managing related logistics. Serve as a liaison between the CRO, SVP, Head of CX, and cross-functional teams to maintain alignment on priorities and ensure smooth communication across departments. Travel &amp; Expense Coordination: Manage travel logistics for the CRO, SVP, Head of CX, and key team members, ensuring travel plans align with critical sales and success initiatives, such as onsite meetings and offsites. Prepare and submit timely expense reports, ensuring compliance with budget guidelines and company policies. Proactively adjust travel arrangements to accommodate last-minute changes, including flight cancellations or modifications to arrival/departure schedules. Sales &amp; Customer Experience Event Management: Plan and organize internal and external events, including revenue offsites, onsites, and team-building activities. Support the logistics and coordination of all-hands meetings, and other key gatherings for sales and customer experience teams. Gather feedback from internal revenue teams after events to identify areas for improvement and optimize future event planning. What you will bring The minimum qualifications for this role include: 5+ years of experience providing high-level administrative support to C-suite executives, including previous or current experience as an Executive Assistant. Proven experience working in a fast-paced environment, with a strong understanding of managing complex revenue operations. High proficiency with productivity tools (Google Workspace, Slack, Zoom) and collaboration platforms (Confluence) used in engineering and product management. Extensive experience with expense management and travel booking software. Preferred qualifications for this role include: Experience supporting executives within sales or customer success teams. Familiarity with sales methodologies such as MEDDICC, Challenger, and/or value-based selling. Strong understanding of technical documentation, project management workflows, and technical reporting processes. Willingness to provide flexible support outside regular office hours as needed. While we aim for a consistent schedule, occasional exceptions may arise. How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training and onboarding program alongside other new team members, gaining a comprehensive understanding of our products and how your role contributes to the organization’s success. Collaborate with the Chief of Staff to define key success metrics for your role and establish a framework for measuring progress. Develop a deep understanding of the CRO and SVP, Head of CX’s priorities, leadership styles, and communication preferences. Build strong working relationships with the sales, success, and Chief of Staff teams to ensure alignment and smooth collaboration. Begin managing daily administrative tasks, including email triage, meeting preparation, and scheduling, ensuring efficiency and organization. Within 3 months, you’ll start hitting your stride by: Build strong relationships with cross-functional leaders in Sales and Customer Experience to understand their working models and ensure seamless collaboration. Take full ownership of scheduling, travel logistics, and event coordination, ensuring smooth operations and effective coordination across technical and product teams. Drive process improvements to streamline administrative workflows and increase efficiency. Support cross-functional projects by collaborating closely with sales &amp; success teams, and the Chief of Staff to ensure timely execution and alignment with strategic goals. Within 6 months, you’ll be making a clear impact through: Anticipate the needs of the CRO and SVP, Head of CX, proactively managing their schedules and reducing their administrative workload. Continuously refine administrative processes to improve efficiency and enhance communication flow between technical leadership and their teams. Take on increasing responsibility for supporting high-impact cross-departmental initiatives, ensuring smooth coordination and execution across teams. Within 12 months, you’ll make this role your own by: Collaborate with the Chief of Staff to streamline and enhance scheduling and workflow practices, driving greater efficiency and effectiveness. Actively seek and respond to feedback from peers, customers, and leadership, both solicited and unsolicited, to continuously improve processes and outcomes. Bring fresh ideas and innovative solutions to the table, using your unique skills and perspective to drive positive change and make an impact in ways we haven't yet imagined. Of course, what is outlined above is the ideal timeline and responsibilities, but things may shift based on business needs, and other projects and tasks could be added at the discretion of your manager. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: Comprehensive Health &amp; Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest &amp; Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. For this role, the expected base pay ranges for new hires are: Zone 1 (New York, California, Washington): $101,200 - $139,150 USD annually Zone 2 (All other US states): $92,000 - $126,500 USD annually The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTE &nbsp;Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Executive Assistant to the CRO & SVP, Head of CX

Sprout Social is looking to hire a Senior Business Operations Manager, EMEA Enterprise in Dublin, Ireland for the Revenue Operations team. Why join Sprout’s Sales &amp; Success team? Joining the Sales &amp; Success team at Sprout Social is an opportunity to accelerate your career. We’re a dynamic team working to support and scale the leading social media management platform for businesses. You’ll work alongside some of the sharpest minds in the industry while engaging with major brands like Logitech, PwC, Publicis Groupe, Bank of Ireland. You’ll have the opportunity to design your own career path and shape the future of our business—we’re committed to helping you get where you want to go! What you’ll do Collaborate closely with the Head of Enterprise, EMEA and sales leadership to define and drive strategic initiatives for the EMEA organization.&nbsp; Lead the execution of sales operational strategies, managing cross-functional initiatives that improve sales performance, pipeline velocity and forecasting accuracy. Develop and maintain dashboards and reporting infrastructure, providing data-driven insights to optimize sales performance and leadership decision-making. Own communication function to the EMEA Enterprise organization (ICs and Leadership)—this includes distilling and succinctly explaining important updates and process changes, delivering strategic direction and ghostwriting communication/presentations on behalf of EMEA leadership.&nbsp; Partner with cross-functional teams (Sales, Marketing Product, Customer Success, Finance) to support sales growth and streamline operations and alignment across groups. Act as a trusted advisor to the Head of Enterprise, EMEA and help prepare executive presentations and reports that communicate progress, goals, and performance metrics. Lead strategic projects from ideation to execution, ensuring timely delivery and alignment with the company’s strategic vision. Ensure resource allocation is aligned with business priorities and growth targets. Provide mentorship and leadership to junior team members, fostering a culture of accountability, innovation, and continuous improvement. &nbsp; What you’ll bringWe’re seeking a candidate who combines strategic thinking with hands-on operational excellence in a high-growth environment. The ideal candidate has a proven track record of driving change and improvement through collaboration and influence. You will have deep experience in sales operations, process optimization, and cross-functional leadership. The minimum qualifications for this role include: 6 - 8+ years of experience in sales operations or business operations in high-growth or Enterprise environments. Proven expertise in managing sales processes, forecasting, pipeline management, and driving revenue growth through operational improvements. Strong experience collaborating across Sales, Marketing, Customer Success, and Finance teams to ensure alignment and drive execution. Ability to manage complex projects and initiatives with a track record of successfully leading cross-functional teams toward measurable outcomes. Ability to work from our Dublin office location 1-2 days x week Preferred qualifications for this role include: Experience in SaaS or Enterprise Sales environments Expertise in Salesforce, Gong, Tableau/other BI reporting tools to drive sales insights Prior experience working on large-scale operational projects and program management Exceptional written and verbal communication skills, with the ability to prepare executive presentations and reports that convey strategic insights. Strong leadership and team development skills, with a passion for mentoring and developing high-performing teams. How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s onboarding and develop a strong understanding of our products, processes, and strategic objectives. Build effective working relationships with key stakeholders across Revenue Operations, Sales, Marketing, and Customer Success. Evaluate existing sales operations to identify opportunities for immediate and ongoing improvement. Within 3 months, you’ll start hitting your stride by: Lead projects and provide actionable insights to enhance sales performance. Optimize sales processes and build a robust reporting infrastructure to track and measure success. Ensure operational initiatives are aligned with broader business objectives through close collaboration with leadership. Effectively communicate updates and key campaign initiatives to the team. Within 6 months, you’ll be making a clear impact through: Drive measurable improvements in sales productivity and operational efficiency. Implement scalable systems and processes that enable sustained revenue growth. Act as a trusted advisor to EMEA and senior leadership, fostering cross-functional collaboration. Lead all strategic communications for EMEA Enterprise, including organization-wide emails, leadership presentations, All Hands meetings, and change management messaging, ensuring clarity, consistency, and action-oriented impact. Within 12 months, you’ll make this role your own by: Lead the execution of large-scale, high-impact projects and initiatives that accelerate business growth. Serve as a strategic thought partner, shaping key decisions across Sales, Marketing, and Revenue Operations. Drive the evolution of Sprout’s operations model, continuously enhancing efficiency and effectiveness. Bring your creativity and unique perspective to identify innovative opportunities that elevate the EMEA team in ways we haven’t yet imagined. Of course, what is outlined above is the ideal timeline, but things may shift based on business needs, and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient and state-of-the-art offices in Dublin’s city centre, for those who prefer an office setting Whenever possible, we want to provide team members the flexibility to work in the location that makes the most sense for them. If you prefer an office setting, this role may be based in our Dublin location. If you prefer to work remotely from another location within Ireland, we will accommodate you as best as possible.&nbsp; If you are based in another location within EMEA, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration.&nbsp; #LI-Remote &nbsp; &nbsp;Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Senior Business Operations Manager, EMEA Enterprise

Description Sprout Social is seeking a fearless, forward-thinking Art Director to shape bold, cohesive visual experiences across campaigns, product launches, digital content, and live events. Reporting to the Creative Director on the Brand Creative Activation team, this role translates the broader creative vision into visual strategy and art direction that elevates how Sprout shows up in the world—creating work that inspires connection, builds cohesion and drives momentum across every channel.The Brand Creative team brings Sprout’s Pacesetter spirit to life by blending human insight, creative craft, and intelligent systems. Together, they create experiences that inspire change, anticipate customer needs, and elevate the brand—empowering audiences and proving that creativity drives real impact. This role balances strategic influence, mentorship and hands-on craft to set the standard for how Sprout shows up visually. Why join Sprout’s Marketing team? At Sprout Social, we don’t just market products—we set the pace for how breakthrough brands connect with the world. We are social intelligence powering the future of customer connection, and our Marketing team is a driving force behind turning that vision into reality. We put our customers at the heart of our strategy to drive market leadership, generate demand and increase customer retention, all in close partnership with our Sales and CX teams. We lead with clarity, act with speed and measure success by the business results we create. Here, you’ll have the freedom to test bold ideas, learn fast and shape the future—not only for Sprout, but for the global brands we empower. If you’re ready to set the bar higher, own your impact and accelerate your career, this is where you belong. What you’ll do Lead visual strategy and art direction across campaigns, product launches, and digital and live experiences—translating insights and briefs into cohesive, high-impact creative. Elevate Sprout’s visual identity and design language across every touchpoint, ensuring consistency, clarity and craft excellence while influencing teams to execute to the highest standard. Provide strategic guidance and feedback to design, motion, video and web teams—contributing hands-on to key projects where it drives meaningful impact. Oversee production for photo, video and digital content, maintaining visual integrity and setting a high bar for quality and brand alignment. Collaborate with creative, marketing and product partners to shape ideas that meet both creative ambition goals and business objectives. Champion innovation through AI—researching, experimenting, and implementing approaches that accelerate creative development, enhance workflows, and elevate creative output.&nbsp; Mentor and grow creative talent, fostering collaboration, skill development and a culture of excellence across disciplines. What you’ll bring The minimum qualifications for this role include: 8+ years of professional design experience at a creative agency or in-house marketing team for a global brand. 1+ years leading creative projects or guiding design teams in an art direction capacity. Portfolio showcasing experience in branding, visual design, and visual strategy development and direction across campaigns, digital content and experiences. Proficiency in design software (Figma, Adobe Creative Suite) and collaboration tools (Google Workspace). Experience leveraging AI-powered tools and workflows to optimize processes and enhance creative output. Preferred qualifications for this role include: Strategic thinker who can confidently and clearly articulate creative concepts and ideas to stakeholders. Demonstrated ability to balance big-picture thinking and meticulous attention to detail. Exceptional collaboration skills with experience influencing creative direction across multi-disciplinary teams. Command of collaboration tools and processes that support high-quality execution across teams and projects. Proven experience integrating visual identity and design language across multiple touchpoints and channels. Understanding of motion design, video, and web production workflows, with experience directing or storyboarding multimedia content. Expert knowledge of the creative process, from ideation to production, with the ability to lead projects end-to-end in partnership with internal teams or external agencies. Track record of mentoring creative talent and elevating team performance through guidance, feedback and example. Experience in B2B or SaaS tech industries is a plus. How you’ll grow Within 1 month, you’ll plant your roots, including: Immersing yourself in Sprout Social’s products and customer value to understand the business and its audience. Building relationships across the Brand Creative team and key Marketing leaders and stakeholders to establish a foundation for collaboration. Getting familiar with Sprout’s brand story, visual identity and product ecosystem. Participating in stand-ups, project kick-offs, and brainstorms to observe, contribute and begin influencing creative discussions. Within 3 months, you’ll start hitting your stride by: Partnering with Creative and Marketing teams to kick off projects and start shaping visual strategy and creative vision. Deepening your understanding of Sprout’s customers and identifying opportunities for visual storytelling to address their needs. Reviewing and providing feedback to peers across Brand Creative, ensuring work is both conceptually strong and strategically aligned. Collaborating with creative and art leads to define effective ways of working together, enhancing the customer experience across touchpoints. Within 6 months, you’ll be making a clear impact through: Leading art strategy and creative direction on projects from start to finish with minimal oversight Confidently running meetings and presentations with partners, articulating objectives and visual strategy and art direction Proactively pushing the Brand Creative team to elevate storytelling and the visual brand experience Continue growing your expertise in Sprout’s product, customer and business strategy Within 12 months, you’ll make this role your own by: Maintaining brand integrity while driving creative innovation across projects and initiatives Establishing yourself as a fully integrated, influential member of the Brand Creative team, with deep insight into partner needs, the product and the customer. Surprise us: Bring your unique ideas and perspective to drive initiatives that meaningfully advance Sprout in ways we haven’t imagined yet. Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. For this role, our current base pay ranges for new hires are: Zone 1 (New York, California, Washington): $112,288.00 (min), $140,400.00 (mid), $168,432.00 (max) USD annually Zone 2 (All other US states): $102,100.00 (min), $127,600.00 (mid), $153,100.00(max) USD annually The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Art Director

Sprout Social is looking for a highly driven, collaborative, and tech-savvy Corporate Account Executive with strong business acumen to join our Sales team, to be based in New South Wales or Victoria, Australia.&nbsp; Why join Sprout’s Sales &amp; Success team? Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including Canva, Minor Hotels, Zalora, Jollibee and Converge ICT. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.&nbsp; What you’ll do Prospect, develop and close sales opportunities with both new logos and existing customers in the corporate segment Own your numbers - consistently meet and exceed your activity goals (prospecting and meetings completed) to build a fruitful pipeline that will provide consistent quota retirement Establish deep relationships within your book of business through multi-threading, achieving both executive or VP level and end user engagement What you’ll bring Sprout Social is looking for a highly driven, collaborative, and tech-savvy Account Executive with strong business acumen to join our Sales team. Ideally, you will be equally driven by a customer-centric mentality as well as a desire to close new business. These are the minimum qualifications that our hiring team is looking for in this role: 3+ years of closing experience in B2B sales&nbsp; Proven success selling/cross-selling to commercial organizations (400-1000 global employees) in the ANZ Market Ability to manage a large number of prospective accounts and identify problems, opportunities and consultatively provide solutions for each of them Track record in driving net new business Additionally, these are the preferred qualifications that would indicate a particularly strong candidate: SaaS experience preferred Exceptional organizational, presentation, and communication skills - phone, email and demonstrations/webinars Experience building relationships, presenting and selling to senior level decision makers across multiple functions How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Partner with the Manager of Customer Commercialisation to define key success metrics for your role and how you will be measured against them. Acclimate yourself with the day to day responsibilities of the Corporate Account Executive team by shadowing team members and listening to recorded customer calls and demos. Learn Sprout’s go-to-market messaging, key differentiators, develop and personalize segment-specific value propositions. Learn Sprout’s existing customer sales process by shadowing your peers and working closely with our Sales Enablement Specialists. Complete a demo and written certification to ensure comprehension. Within 3 months, you’ll start hitting your stride by: Become fully ramped in your role as a Corporate Executive.&nbsp; Manage a strong pipeline of qualified leads and begin the process of self generating pipeline with key accounts and strategic stakeholders. Meet and exceed monthly activity, pipeline and new business metrics Conduct active research leveraging all available tools and data sources to understand your customers’ brand, culture, KPIs, partners, and success metrics so you can add value throughout your interactions and become a trusted advisor. Within 6 months, you’ll be making a clear impact through: Own your numbers - consistently meet and exceed your activity goals to build a fruitful pipeline that will provide consistent quota attainment. Become a Sprout Social and social media expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals. Within 12 months, you’ll make this role your own by: Consistently meeting and exceeding monthly activity, pipeline and new business metrics. Stepping up as a leader to share best practices across the organization and help others grow from your experiences. Obtaining and acting upon (solicited and unsolicited) peer and customer feedback. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. &nbsp; Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program&nbsp; High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders Growing corporate social responsibility program that is driven by the involvement and passion of our team members &nbsp; Candidates for this remote work opportunity must be based in either New South Wales or Victoria, Australia. If you are based in another location within Australia or APAC, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration. #LI-RemoteSprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Account Executive, Corporate (ANZ)

Description Sprout Social is looking for a highly driven, collaborative, and tech-savvy Corporate Account Executive with strong business acumen to join our Sales team.&nbsp; Why join Sprout’s Sales &amp; Success team? Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including Kroger, Reebok, Salesforce and Canva. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.&nbsp; What you’ll do Drive new business in our corporate segment by converting our largest prospective corporate clients into customers Collaborate with colleagues across our sales support team, including Business Development Representatives (BDRs), Solution Engineers, and more. What you’ll bring Sprout Social is looking for a highly driven, collaborative, and tech-savvy Account Executive with strong business acumen to join our Sales team. Ideally, you will be equally driven by a customer-centric mentality as well as a desire to close new business. These are the minimum qualifications that our hiring team is looking for in this role: 3+ years of closing experience in B2B sales&nbsp; Track record of overachieving against defined metrics Proven success generating pipeline and partnering with Sales Development counterparts&nbsp; Additionally, these are the preferred qualifications that would indicate a particularly strong candidate: SaaS experience preferred Social media and/or marketing automation experience a plus Exceptional organizational, presentation, and communication skills - phone, email and demonstrations/webinars Experience working with Salesforce.com or other CRM platform How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Partner with the Manager of Corporate Sales to define key success metrics for your role and how you will be measured against them. Acclimate yourself with the day to day responsibilities of the Corporate Account Executive team by shadowing team members and listening to recorded customer calls and demos. Learn Sprout’s go-to-market messaging, key differentiators, develop and personalize segment-specific value propositions. Learn Sprout’s existing customer sales process by shadowing your peers and working closely with our Sales Enablement Specialists. Complete a demo and written certification to ensure comprehension. Within 3 months, you’ll start hitting your stride by: Become fully ramped in your role as a Corporate Executive.&nbsp; Manage a strong pipeline of qualified leads and begin the process of self generating pipeline with key accounts and strategic stakeholders. Meet and exceed monthly activity, pipeline and new business metrics Conduct active research leveraging all available tools and data sources to understand your customers’ brand, culture, KPIs, partners, and success metrics so you can add value throughout your interactions and become a trusted advisor. Within 6 months, you’ll be making a clear impact through: Own your numbers - consistently meet and exceed your activity goals to build a fruitful pipeline that will provide consistent quota attainment. Become a Sprout Social and social media expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals. Within 12 months, you’ll make this role your own by: Consistently meeting and exceeding monthly activity, pipeline and new business metrics. Stepping up as a leader to share best practices across the organization and help others grow from your experiences. Obtaining and acting upon (solicited and unsolicited) peer and customer feedback. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: Comprehensive Health &amp; Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest &amp; Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. This role’s On Target Earnings (“OTE”) for new hires in each zone are: Zone 1 (New York, California, Washington): $164,600 - $226,270 USD annually Zone 2 (All other US states): $149,600 - $205,700 USD annually OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. The incentive plan is uncapped. The listed ranges represent the expected earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTESprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Description Sprout Social is looking for a highly driven, collaborative, and tech-savvy Corporate Account Executive with strong business acumen to join our Sales team, to be based in Ireland.&nbsp; Why join Sprout’s Sales &amp; Success team? Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including Harrods, IHG, River Island, Stoneacre Motor Group, and University of Leeds. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.&nbsp; What you’ll do Drive new business in our corporate segment by converting our largest prospective corporate clients into customers Collaborate with colleagues across our sales support team, Solution Engineers, Legal and more. What you’ll bring Sprout Social is looking for a highly driven, collaborative, and tech-savvy Account Executive with strong business acumen to join our Sales team. Ideally, you will be equally driven by a customer-centric mentality as well as a desire to close new business. These are the minimum qualifications that our hiring team is looking for in this role: 3+ years of closing experience in B2B sales&nbsp; Track record of overachieving against defined metrics Proven success generating pipeline and partnering with Sales Development counterparts&nbsp; Additionally, these are the preferred qualifications that would indicate a particularly strong candidate: SaaS experience preferred Social media and/or marketing automation experience a plus Exceptional organizational, presentation, and communication skills - phone, email and demonstrations/webinars Experience working with Salesforce.com or other CRM platform How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training &amp; onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Partner with the Manager of Corporate Sales to define key success metrics for your role and how you will be measured against them. Acclimate yourself with the day to day responsibilities of the Corporate Account Executive team by shadowing team members and listening to recorded customer calls and demos. Learn Sprout’s go-to-market messaging, key differentiators, develop and personalize segment-specific value propositions. Learn Sprout’s existing customer sales process by shadowing your peers and working closely with our Sales Enablement Specialists. Complete a demo and written certification to ensure comprehension. Within 3 months, you’ll start hitting your stride by: Become fully ramped in your role as a Corporate Executive.&nbsp; Manage a strong pipeline of qualified leads and begin the process of self generating pipeline with key accounts and strategic stakeholders. Meet and exceed monthly activity, pipeline and new business metrics Conduct active research leveraging all available tools and data sources to understand your customers’ brand, culture, KPIs, partners, and success metrics so you can add value throughout your interactions and become a trusted advisor. Within 6 months, you’ll be making a clear impact through: Own your numbers - consistently meet and exceed your activity goals to build a fruitful pipeline that will provide consistent quota attainment. Become a Sprout Social and social media expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals. Within 12 months, you’ll make this role your own by: Consistently meeting and exceeding monthly activity, pipeline and new business metrics. Stepping up as a leader to share best practices across the organization and help others grow from your experiences. Obtaining and acting upon (solicited and unsolicited) peer and customer feedback. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Comprehensive Private Health &amp; Dental: 100% premium coverage for you and your eligible dependents through VHI (Health) and DeCare (Dental). Pension Scheme: We match your pension contributions 1-to-1 up to 6% of your salary. Life &amp; Disability Insurance: 100% paid-for life cover and disability insurance for your peace of mind. Generous Paid Time Off: 25 days of leave, plus all public holidays and additional company-wide Rest &amp; Recharge days. Paid Parental Leave: We support all growing families with 26 weeks of full pay for birthing parents and 16 weeks of full pay for non-birthing parents.&nbsp; Family &amp; Care Support: Access to subsidized child/eldercare through Care.com. Premium Mental Health Support: Full access to Modern Health for you and your dependents, including free coaching, therapy sessions, and digital wellness resources. Lifestyle Spending Account (LSA): An annual $700 USD fund to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Dublin Office Perks: A €18 daily lunch stipend (via Deliveroo) when you work from our Dublin office. Commuter Savings: Access to the Tax Saver Commuter/Cycle to Work scheme for tax savings. Charitable Giving: A company match for your donations to eligible organizations. Whenever possible, we want to provide team members the flexibility to work in the location that makes the most sense for them. If you prefer an office setting, this role may be based in our Dublin location. If you prefer to work remotely from another location within Ireland and/or the UK, we will accommodate you as best as possible.&nbsp; If you are based in another location within EMEA, we aren’t able to hire in your location at this time. #LI-Remote save your application for possible future consideration.&nbsp; #LI-RemoteSprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Description Sprout Social is looking to hire a Demo Engineer for the Customer Experience organization within the Sales &amp; Success team. Why join Sprout’s Sales &amp; Success team? Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world, including Kroger, Reebok, Salesforce, and Canva. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there. What you’ll do Ensure the Customer Experience organization is technically prepared to demo new features and products as soon as they reach the market. Build and maintain strong partnerships with Product and Engineering to influence the creation of demo-friendly infrastructure that enables deeper customization and flexibility. Own and evolve the demo environment strategy, moving the organization from static demos to a scalable, dynamic demo ecosystem. Develop and maintain high-fidelity demo datasets that translate product capabilities into compelling, value-driven customer stories. Provide thought leadership on demo storytelling, strategy, and execution across the Solutions Engineering organization. Identify opportunities for automation, including repeatable maintenance processes and environment cleanup. Create documentation and training materials to ensure consistent demo best practices and effective adoption of new demo assets. Partner with technical enablement teams when larger-scale rollouts or deployments are required. What you’ll bring Sprout Social is looking for a highly driven, technically proficient Demo Engineer who can take ownership of our demo environment and elevate how our products are showcased in the market. You bring a strong blend of technical expertise, strategic thinking, and storytelling skills, and you’re comfortable working cross-functionally to remove barriers and drive impact. The minimum qualifications for this role include: 5+ years of experience in tech or SaaS environments and 3+ years of experience in solutions engineering, demo engineering, or a similar strategic technical role. Proven ability to manage complex, cross-functional initiatives and drive projects to completion. Strong understanding of value-based selling and the ability to translate technical features into customer-centric narratives. Working knowledge of RESTful APIs, integrations, and cloud-based applications or platforms. Preferred qualifications for this role include: Experience with demo automation tools such as Saleo, Reprise, Consensus, or similar platforms. Experience in social media, digital marketing, customer service, digital advertising, and/or research domains. Familiarity with cloud platforms such as AWS, Azure, or GCP. Experience with Salesforce Service Cloud and/or Marketing Cloud. Experience using data analytics or visualization tools such as Tableau or Power BI. How you’ll grow Within 3 months, you’ll plant your roots by: Completing Sprout Social’s onboarding and enablement programs to build a strong foundation in our products, platform, and Customer Experience workflows. Building trusted working relationships with key stakeholders across Product, Engineering, Solutions Engineering, and Enablement. Developing a deep understanding of Sprout’s current demo environments, tooling, datasets, and delivery processes. Identifying technical gaps and constraints that limit demo flexibility, customization, or speed-to-market. Forming an initial point of view on how the demo ecosystem can evolve to better support new product launches and integrated solution storytelling. Within 6 months, you’ll start making a clear impact through: Taking ownership of the demo environment strategy and roadmap in partnership with Product, Engineering, and CX leadership. Designing and delivering scalable, reusable demo assets and datasets that showcase Sprout’s most compelling use cases and integrated solutions. Implementing improvements to demo setup, maintenance, and automation to reduce manual effort and improve reliability. Influencing infrastructure decisions that enable deeper environment manipulation and more dynamic, “mess-around-able” demo experiences. Creating clear documentation and best practices to ensure consistent demo execution across the global CX organization. Within 12 months, you’ll make this role your own by: Aligning demo environment strategy and asset delivery with the product roadmap to ensure readiness for launches and feature releases. &nbsp;Establishing a repeatable, scalable demo ecosystem that supports innovative storytelling and value-based selling at every stage of the customer journey. Leading ongoing demo education and enablement sessions to share new assets, success stories, and best practices. Serving as a strategic thought leader for demo innovation, helping elevate how Sprout shows up in the market. Continuously incorporating feedback from Solutions Engineers, Product, and customers to refine demo strategy and execution. Of course, what is outlined above is the ideal timeline; however, business needs, other projects, and tasks may shift, and additional responsibilities may be added at your manager’s discretion. Our Benefits Program&nbsp; We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: Comprehensive Health &amp; Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest &amp; Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. This role’s On Target Earnings (“OTE”) for new hires in each zone are: Zone 1 (New York, California, Washington): $142,600 - $196,020 USD annually Zone 2 (All other US states): $129,600 - $178,200 USD annually OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. The incentive plan is uncapped. The listed ranges represent the expected earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).&nbsp; Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).&nbsp; For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.&nbsp; Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.&nbsp; #LI-REMOTE &nbsp;Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.&nbsp; &nbsp;

Senior Manager, Solutions Engineering

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