Sr. Customer Support Operations Specialist, Emerging & Scaled

Toronto, CA

Posted on Jan 22, 2026

Full TimeSeniorHybridAdvertising

Job Description

Sell what you love. For us and millions of users across the globe, that’s Spotify. Join the Sales team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts.

We are looking for a Sr. Customer Support Operations Specialist to partner closely with our vendor Customer Support teams who assist advertisers using Spotify Ads Manager, our self-serve advertising platform. In this role, you will be responsible for handling escalations, supporting day to day operations and will help build a best in class Customer Support team. Reporting to the Lead Customer Success Manager and working within the Emerging & Scaled Revenue Programs team.

About Spotify

Spotify Technology S.A., together with its subsidiaries, provides audio streaming services worldwide. It operates through Premium and Ad-Supported segments. The Premium segment offers unlimited online and offline streaming access to its catalog of music and podcasts without commercial breaks to its subscribers. The Ad-Supported segment provides on-demand online access to its catalog of music and unlimited online access to the catalog of podcasts to its subscribers on their computers, tablets,...

Job overview

Employment type

Full Time

Experience level

Senior

Work type

Hybrid

Department

Advertising

Posted

on Jan 22, 2026

About

Job Link

jobs.lever.co

Financials

Type

public

Annual Revenue

$10B+

Market Cap

$15B+

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