Lead, Knowledge Management

Stockholm, SE

Posted on Feb 18, 2026

Full TimeSeniorHybridCustomer Service

Job Description

At Spotify, we’ve connected millions of people to their favorite songs and created a service that people use to discover and enjoy the music they love. We’re looking for a positive, adaptable, and detail-focused knowledge management expert to join our team in Customer Service. You’ll be part of a team that creates and maintains the documentation for customer support, enabling a world-class support experience for Spotify customers.

You’ll also populate and maintain our Support site with informational articles to help our customers solve their own issues. You’ll be an innovator who can see through the eyes of both the customer and advisor, a collaborator who can adapt in a challenging, ever-changing environment, with a keen eye for detail. This position reports to the Associate Director, Knowledge Management.

About Spotify

Spotify Technology S.A., together with its subsidiaries, provides audio streaming services worldwide. It operates through Premium and Ad-Supported segments. The Premium segment offers unlimited online and offline streaming access to its catalog of music and podcasts without commercial breaks to its subscribers. The Ad-Supported segment provides on-demand online access to its catalog of music and unlimited online access to the catalog of podcasts to its subscribers on their computers, tablets,...

Job overview

Employment type

Full Time

Experience level

Senior

Work type

Hybrid

Department

Customer Service

Posted

on Feb 18, 2026

About

Job Link

jobs.lever.co

Financials

Type

public

Annual Revenue

$10B+

Market Cap

$15B+

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