ITSM Sales Manager - New Logo

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic.

We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place.

Join SolarWinds and grow with us!  About the Role As the ITSM Manager, you will lead and develop a team of sales representatives to drive growth in our IT Service Management (ITSM) solutions within the commercial sector. This role combines strategic thinking, team leadership, and a deep understanding of the unique needs of businesses across various industries.

Key Responsibilities

Lead, mentor, and develop a team of sales representatives to achieve and exceed sales targets and objectives in the commercial sector. Provide ongoing coaching and training to ensure the team's success in identifying, qualifying, and closing new logo and strategic install-base opportunities within commercial accounts. Collaborate with the sales team to develop and execute strategic initiatives that drive revenue growth in the assigned territory.

Ensure the team maintains a healthy pipeline of opportunities to meet and exceed sales targets. Work closely with marketing, product management, and customer success teams to align strategies and maximize growth potential in the commercial space. Stay informed about industry trends, competitive landscape, and customer needs in various commercial sectors.

Analyze sales data and market trends to inform decision-making and strategy adjustments for commercial account expansion.

Qualifications

Proven experience (5+ years) in sales leadership, team management, and coaching within the commercial sector. Strong understanding of IT Service Management (ITSM) solutions and their applications in diverse business environments. Excellent communication and interpersonal skills, with the ability to motivate and inspire a team towards achieving common goals.

Demonstrated expertise in sales processes and methodologies, with a focus on driving results and exceeding targets in B2B sales. Ability to thrive in a fast-paced environment and adapt to changing market dynamics. Bachelor's degree in Business Administration, Marketing, Computer Science, or a related field is required; MBA is a plus.

Experience with CRM systems and sales analytics tools. Track record of successfully managing and growing commercial accounts.

What We Offer

Competitive base salary plus commission structure Comprehensive benefits package including health, dental, and vision insurance 401(k) matching program Professional development opportunities Collaborative and innovative work environment This is an exciting opportunity for a results-driven individual who is passionate about driving sales growth in the commercial ITSM market.

If you have a track record of success in ITSM sales and are ready to take on a challenging and rewarding role, we encourage you to apply. SolarWinds is an equal opportunity employer and values diversity in our workforce.  SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice

SolarWinds, founded in 1999, is a leading provider of powerful and affordable IT management software. The company's comprehensive solutions help organizations around the world monitor, manage, and secure their networks, applications, and systems with ease. SolarWinds' innovative products have set industry standards and continue to empower IT professionals to optimize performance and drive business success.