Payments Support, Associate

Overview Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Summary The Payments Support Associate provides frontline support for Shift4 products and services, including Lighthouse Transaction Manager (LTM), Universal Transaction Gateway (UTG), Skytab Solo, and POS integrations. This role assists customers with troubleshooting, problem resolution, and general support inquiries, while collaborating with internal teams, resellers, and partners to ensure seamless operations.

Responsibilities

Provide customer support via phone, email, chat, and ticketing systems. Assist customers with website navigation, statements, contracts, payments, and POS issues. Troubleshoot credit card, gift card, and POS processing issues. Collaborate with resellers, partners, and internal teams to resolve integration problems. Track and document support interactions, maintaining clear and accurate records.

Stay up-to-date on software updates, product changes, and company policies. Manage multiple support tasks efficiently across channels. Participate in team meetings and contribute suggestions for process improvements. Support departmental goals and 24/7 operations with flexible work hours. Perform additional duties as assigned to support overall team success.

Qualifications

High school diploma or equivalent required; Associate’s degree or relevant tech support experience preferred. Strong customer service, communication, and problem-solving skills. Ability to explain technical concepts clearly and simply. Positive, collaborative, and team-oriented attitude. Quick learner with adaptability in a fast-paced environment.

PC hardware/software troubleshooting experience. Proficiency in Microsoft Office Suite or Google Workspace. Optional Qualifications Experience with credit card terminals or POS systems. Familiarity with payment processors and settlement procedures. Knowledge of Micros/Oracle POS systems. Fluency in written and spoken Spanish. #LI-SM2  We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.  

Shift4 Payments (NYSE: FOUR) is a leading provider of integrated payment processing and technology solutions. Established in 1999, the company has been at the forefront of revolutionizing payment processing for businesses of all sizes. With a comprehensive suite of services and innovative technologies, Shift4 Payments is empowering merchants to streamline operations, enhance customer experiences, and drive growth in an ever-evolving digital economy.