Customer Success and Support Associate (Mexico City)

Mexico - Mexico City, MX

Posted on Feb 23, 2026

Full TimeJuniorHybridPublic Cloud - Americas GTM

Job Description

The Customer Success & Support Associate provides operational, administrative, and customer‑facing support to both the Customer Success Management (CSM) organization and customer teams. This role ensures fast and efficient handling of customer requests, supports account health and delivers a fanatical support experience to their assigned customer.

The Associate proactively resolves customer inquiries, reduces operational friction, and coordinates Rackspace resources to ensure that both technical and operational issues are resolved within agreed timeframes. This position serves as a direct interface between customer teams and the Customer Success Managers assigned to the account.

Work Location: Mexico City

- Hybrid for candidates who live within 40 KM of our office in Miguel Hidalgo, Ciudad de Mexico

Please submit your resume in English to be considered for this role. Interviews will be held in English and Spanish.

About Rackspace Technology

Rackspace Technology is a leading end-to-end multicloud technology solutions company. With a history dating back to 1998, Rackspace has been a trailblazer in helping businesses navigate and optimize their cloud environments. The company's comprehensive suite of services, including cloud management, security, and application modernization, has positioned Rackspace as a trusted partner for organizations looking to harness the power of the cloud for innovation and growth.

Job overview

Employment type

Full Time

Experience level

Junior

Work type

Hybrid

Department

Public Cloud - Americas GTM

Posted

on Feb 23, 2026

About

Job Link

jobs.lever.co

Financials

Type

public

Annual Revenue

Market Cap

$433.0M+

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