Business Operations - Bank Partnerships

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.

The Business Operations team is focused on solving some of Plaid's most pressing business issues. They are a small team of individuals with complementary skill sets, capable of tackling cross-functional strategic and operational challenges across the business. This role will partner with our Bank Partnerships team. This team sits at the intersection of product, policy, and partnerships, and oversees our relationships with the banks and financial institutions that define how open finance works.

Responsibilities

• Initiating, managing, and successfully executing new, cross-functional initiatives that increase alignment and create synergies across Plaid

• Partnering with other teams and functions to improve efficiency, productivity, and performance

• Developing and tracking key company KPIs to drive execution and identify opportunities for operational improvement

• Identifying and assessing the viability of new business opportunities, strategic initiatives, and partnerships for Plaid

• Building out processes and success measures, and executing on initiatives to build, launch, and operationalize Plaid’s new products, in close partnership with our Product and Go-To-Market teams

Qualifications

• 8+ years of experience including 3 years in Strategy, Business Operations, or Finance supporting complex, multi-stakeholder businesses

• A passion for financial services innovation

• Strong analytical, financial modeling, and presentation skills

• Ability to distill complex issues into structured frameworks and action plans

• Ability to thrive in an ambiguous environment with a high degree of autonomy

• Ability to build productive and positive relationships across the organization at all levels

• Ability to independently drive consensus across cross-functional teams and influence decision making

• Strong knowledge of SQL preferred

• Direct operational experience in fintech, data infrastructure or other high-growth SaaS company, with prior exposure to dual-sided marketplaces or network businesses preferred

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.

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