Paytm

Uttar Pradesh, India

10,001+ employees Employees

Finance

TechOps Engineer

Noida, Uttar Pradesh, IN

Posted on Apr 17, 2026

Full TimeMid LevelOn SiteTechnology

Job Description

Job Summary:

Paytm is looking for a dynamic TechOps Engineer to support its telecom and VAS platforms. The role involves real-time monitoring, troubleshooting, and operational support for services like USSD, IVR, SIP, and CRBT, ensuring seamless service delivery to telecom partners and end users.

Key Responsibilities:

● Monitor and manage Paytm telecom platforms including USSD, IVR, SIP, and CRBT services

● Perform L1 troubleshooting for platform, network, and service-related issues

● Handle alerts, alarms, and incident tickets within defined SLAs

● Coordinate with internal teams (Platform, Network, Deployment) and external operators for issue resolution

● Support daily operations, health checks, and service availability monitoring

● Analyze logs and provide initial RCA for incidents and recurring issues

● Assist in deployment activities, configurations, and change management

● Ensure proper communication and escalation in case of service impact

● Maintain documentation, SOPs, and operational reports Required Skills:

● Hands-on experience with Linux/Unix (basic commands, troubleshooting, logs analysis)

● Basic understanding of SIP protocol, call flows, and telecom services.

● Exposure to USSD and IVR platforms in telecom/VAS environment

● Knowledge of CRBT systems and integrations with operators

● Understanding of networking fundamentals (TCP/IP, ports, latency, routing basics)

● Experience with monitoring tools and ticketing systems (Jira, Remedy,EGL,Grafana,Prometheus )

Soft Skills:

● Strong ownership and accountability

● Good communication skills for cross-team and operator coordination

● Ability to work in a 24x7 shift environment

● Quick troubleshooting and problem-solving mindset

Education:

● B.Tech / B.E / MCA

About Paytm

Paytm started the Digital Revolution in India.

And we went on to become India’s leading Payments App. Today, more than 20 Million merchants & businesses are powered by Paytm to Accept Payments digitally.

This is because more than 300 million Indians use Paytm to Pay at their stores. And that’s not all, Paytm App is used to Pay bills, do Recharges, Send money to friends & family, Book movies & travel tickets.

With innovations to Financial services & products in pipeline, this is but one of...

Job overview

Employment type

Full Time

Experience level

Mid Level

Work type

On Site

Department

Technology

Posted

on Apr 17, 2026

About

Job Link

jobs.lever.co

Financials

Type

public

Annual Revenue

Market Cap

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