Paytm

Uttar Pradesh, India

10,001+ employees Employees

Finance

Social Escalations - Associate - Social CST

Noida, Uttar Pradesh, IN

Posted on Apr 8, 2026

Full TimeJuniorOn SiteOperations & Support

Job Description

About Us:

Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services.

One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma.

About the team:

Social CST Team comprises service associates who help customers through their journey on Paytm, help them have a good experience of Paytm services.

About the role:

Candidate has to handle concerns and complaints raised by the customers on day-to-day basis on multiple social media platforms and make sure the daily task is being closed within the defined TAT with good customer experience.

Expectations/ Requirements:

● Resolving day-to-day queries of the merchants via chat/call.

● Oversee day-to-day management of campaigns and ensure brand consistency.

● Ensure brand consistency in copy through tone, voice, and terminology.

● Supervise all aspects of social media interaction between customers and the company, and ensure a positive customer service experience.

● Developing and implementing a timeline to achieve targets.

● Previous experience in team handling Chat/email Support.

Superpowers/ Skills that will help you succeed in this role:

● High level of drive, initiative, and self-motivation

● 1+ years’ experience in social media escalations management

● Exceptional multi-tasking skills

● Strong problem-solving skills

Educational Qualification:

Any Graduate.

About Paytm

Paytm started the Digital Revolution in India.

And we went on to become India’s leading Payments App. Today, more than 20 Million merchants & businesses are powered by Paytm to Accept Payments digitally.

This is because more than 300 million Indians use Paytm to Pay at their stores. And that’s not all, Paytm App is used to Pay bills, do Recharges, Send money to friends & family, Book movies & travel tickets.

With innovations to Financial services & products in pipeline, this is but one of...

Job overview

Employment type

Full Time

Experience level

Junior

Work type

On Site

Department

Operations & Support

Posted

on Apr 8, 2026

About

Job Link

jobs.lever.co

Financials

Type

public

Annual Revenue

Market Cap

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