Senior Content Designer

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.  We’re hiring a Senior Content Designer to join our product team and help shape clear, confident, and human experiences across Payoneer’s global payment products. You’ll take ownership of content within complex product areas and help make difficult financial concepts simple – and maybe even delightful – to use.    What does the role entail?   Owning and designing content for end-to-end user journeys across key areas of the Payoneer platform  Defining content strategy and direction within your product space, not just executing on screens  Partnering closely with Product Managers, Product Designers, Developers, Analysts, and Localization, and championing user understanding. We’re our users' partners on the inside  Collaborating with marketing and product marketing teams, compliance, legal, and business teams to ensure our content is clear, compliant and consistent  Working closely with other writers, such as Marketing or Support, to ensure a cohesive, end-to-end user experience. We all need to see the user journey holistically – no one writes in a vacuum  Helping develop, apply, and consolidate our tone and voice, style-guide, and content design methodology  Reviewing and raising content quality across your product area, and helping set clear standards for content design decisions  Conducting user research and usability testing and turning insights into improvements and better UX  Staying up to date with competitor platforms and flows, industry trends, and emerging technologies in financial technology and design    What kind of characteristics are we looking for?  Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Technically Proficient      Are you the right person for the role?

This is what we’re looking for:   A professional content designer / UX writer with at least 4–5 years experience in a tech company (payments, banking, fintech is a strong advantage)  It doesn’t matter where you were born, but native-level English is a deal-breaker.

Hebrew is a big advantage (along with any other languages)  Proven experience owning content across complex flows and influencing product decisions through content  You’re a champion for common-sense, clarity, transparency, and user experience. But you’re also able to collaborate with other teams and disciplines - this is essential. You know when to put your foot down, and you know when to let go.

Being right is not always the most important thing  You’re a word geek. Hierarchy, information architecture, glossaries, documentation – these things make you feel warm and fuzzy  You also know how to balance your craft with business needs, and how to use data, metrics, and OKRs to inform content decisions  You know how to prioritize your workload.

And you know how to prioritize a task – what needs to get done now, and what can wait for phase 2  Proficiency in Figma is a must. Experience with Microsoft 365 and Azure is an advantage  Experience mentoring, reviewing, or guiding other writers is a plus     The Payoneer Ways of Working  Act as our customer’s partner on the inside Learning what they need and creating what will help them go further.  Do it.

Own it. Being fearlessly accountable in everything we do.  Continuously improve Always striving for a higher standard than our last.  Build each other up Helping each other grow, as professionals and people.  If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.

Payoneer is a global financial services company that provides online money transfer and digital payment services. Founded in 2005, Payoneer has revolutionized the way businesses and professionals send and receive funds across borders. With its secure platform and wide range of payment solutions, Payoneer has become a trusted partner for millions of users worldwide, helping them streamline their international transactions and grow their businesses on a global scale.