Ops Director, India

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence. Location Bangalore, India, On-site, Full-time What you’ll be spending your time on: Build a strong partnership with the regional teams to support their needs and their customers’ needs.

Sets strategic goals for operational efficiency and increased productivity in the region Drives performance for the India Region Ops centre, managing closely and collaborating with local leads to meet and exceed market standards. Pushes operational excellence of the various operational functions by leading initiatives that optimise internal efficiency and SLA performance of each function.

Aligns with the global teams around new products, clients, services, regulations & procedures to support our customers in the region with best-in-class experience with a heavy focus on localisation. Enhances the local operational knowledge to implement global solutions to improve the effectiveness and quality of services.

Leads and supports the market needs and enhancements. Be the focal point for alignment, communication, and escalation to increase the operations scalability for Payoneer business and operations. Provides leadership, coaching and mentorship to the team managers/team leaders. Projects a positive image of the organization to employees, customers, industry, and community.

Provides growth opportunities for staff in terms of knowledge and career development. Is this you? The Payoneers are: Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Technically Proficient Who we are looking for: An experienced regional leader with a proven track record leading sizable teams to meet the operations goals and objectives.

Experience working in a matrix reporting structure, comfort with technology products/services, and understanding of global customers. Energetic, motivated self-starter who can learn quickly in a fast-paced environment and thrives on customer delivery. You will require strong initiative, a confident voice and tenacity to push for local needs.

Strong in building relationships and interactions with people You have unflagging attention to detail and overall commitment to excellence.  For this role, you have: Master’s Degree, at least 12+ years proven track record in leading team is a must High level of competency (organization, prioritization, and problem-solving skills) with detailed-oriented mindset.

Leadership and people management experience The ability to work with all teams globally, including sales, finance, marketing, risk and compliance. Strong experience collaborating across regions and time zones Creative skills with the ability to be independent and the strive for excellence in a changing environment. Excellent communication (presentation, written and oral) skills Multi-tasking skills and quick learner A strong ability to work and lead a team independently.

The following would be considered a plus: Experience in the Payments and Banking industry Industry exposure across e-commerce and digital services Experience in leading operations team in fintech or financial services Experience with data analytics & BI tools Experience with India specific RBI regulations and audit procedures    The Payoneer Ways of Working  Act as our customer’s partner on the inside Learning what they need and creating what will help them go further.  Do it.

Own it. Being fearlessly accountable in everything we do.  Continuously improve Always striving for a higher standard than our last.  Build each other up Helping each other grow, as professionals and people.  If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.

Payoneer is a global financial services company that provides online money transfer and digital payment services. Founded in 2005, Payoneer has revolutionized the way businesses and professionals send and receive funds across borders. With its secure platform and wide range of payment solutions, Payoneer has become a trusted partner for millions of users worldwide, helping them streamline their international transactions and grow their businesses on a global scale.