CC Team Leader (1 Year Contract)

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence. Seoul | Hybrid | Contract We are looking for an experienced Customer Care Team Leader to manage, develop and support a team.

You will be the team’s professional focal point, ensuring they meet their performance goals (and beyond), monitoring their calls/email and performing QA, analyzing and conducting effective feedback conversations and more. As a Team Leader you will also identify areas for each associate’s personal growth and development and guide them through professional advancement.

What you’ll do  2-4 years previous experience in a similar role – a must Strong managerial skills – a must High level English/Korean – a must Who you are  Team Leadership & Development Manage, coach, and support a team. Conduct regular 1:1s, performance reviews, and career development planning. Foster a culture of accountability, collaboration, and continuous improvement.

Operational Excellence Monitor and evaluate customer interactions (calls, emails, chats) for quality assurance. Analyze performance metrics and implement action plans to meet KPIs. Partner with Training, Knowledge, and Escalations teams to ensure readiness and compliance. Strategic Collaboration Participate in cross-functional initiatives to improve customer experience.

Provide insights and feedback to improve processes, tools, and policies. Support recruitment and onboarding of new team members. Not a must but a great advantage    Additional foreign language Previous experience in a hi-tech company Previous experience in managing a cross-cultural team Previous experience in an international call center.

This is what we value. A humble, caring professional who puts your customers and colleagues first Always striving for excellence in everything you do Super focused on getting things done, finding a way when others only see the challenges. A passionate person who wants to get wholeheartedly behind the mission. Someone who strives for excellence, always searching for a way to be better.

A team player who understands that collaboration is the key to success #LI-SL3  The Payoneer Ways of Working  Act as our customer’s partner on the inside Learning what they need and creating what will help them go further.  Do it. Own it. Being fearlessly accountable in everything we do.  Continuously improve Always striving for a higher standard than our last.  Build each other up Helping each other grow, as professionals and people.  If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.

Payoneer is a global financial services company that provides online money transfer and digital payment services. Founded in 2005, Payoneer has revolutionized the way businesses and professionals send and receive funds across borders. With its secure platform and wide range of payment solutions, Payoneer has become a trusted partner for millions of users worldwide, helping them streamline their international transactions and grow their businesses on a global scale.