OneSpan is a global leader in digital identity verification and security solutions. Established in 1991, the company has been at the forefront of enabling secure digital transactions and e-signatures. OneSpan's innovative technologies have revolutionized the way organizations authenticate users, detect fraud, and ensure regulatory compliance in the rapidly evolving digital landscape. Through its cutting-edge products and services, OneSpan continues to drive the shift towards a more secure and convenient digital world.

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.OneSpan est à la recherche d’un(e) Spécialiste produit pour se joindre à son équipe à Montréal. Le ou la Spécialiste produit est responsable du traitement des cas de soutien de niveau 2 pour les produits et services OneSpan qui lui sont assignés, de manière professionnelle, courtoise et réactive. Les cas de niveau 2 ne peuvent généralement pas être résolus par les analystes ou spécialistes du soutien de niveau 1. Le ou la Spécialiste produit travaille en étroite collaboration avec les autres spécialistes produits ainsi qu’avec l’équipe d’ingénierie (soutien de niveau 3) afin d’assurer une résolution rapide et efficace des incidents. Le poste est responsable du respect des ententes de niveaux de service (SLA) en matière de restauration et de résolution pour l’ensemble des incidents liés aux produits et services assignés. De plus, le ou la Spécialiste produit est responsable de la création et du maintien d’une base de connaissances interne et externe afin d’offrir un service de soutien à la clientèle de calibre mondial. En vous joignant à l’équipe du Soutien à la clientèle, vous ferez partie d’une équipe A-Class reconnue, engagée et déterminée à offrir un soutien technique de classe mondiale à nos clients. L’équipe est pleinement dédiée au succès de nos clients et a pour mission d’assurer une implantation rapide ainsi qu’une résolution efficace des problèmes, dans le plus grand respect et avec courtoisie. Responsabilités principales Offrir un soutien à la clientèle de calibre mondial, de façon professionnelle, courtoise et réactive• Analyser, investiguer et diagnostiquer les billets afin d’en assurer la résolution le plus rapidement possible• Effectuer des analyses et diagnostics spécialisés pour l’ensemble des billets• Valider la résolution avec les clients et fermer les billets assignés• Documenter les étapes de dépannage et les détails des résolutions• Escalader les incidents majeurs au gestionnaire des incidents• Escalader de façon proactive les billets à risque de non-respect des SLA/OLA• Escalader et prioriser les incidents non résolus vers le soutien de niveau 3• Agir à titre d’expert(e) de contenu (SME) pour les produits et services assignés• Développer et maintenir de façon proactive les connaissances liées aux produits et services assignés• Créer et soumettre des guides de dépannage pour le soutien de niveau 1• Créer et soumettre des articles de la base de connaissances• Partager l’expertise et les connaissances au sein de l’équipe mondiale de Soutien à la clientèle et des autres équipes OneSpan• Assurer le respect des normes opérationnelles mondiales, des procédures et des meilleures pratiques• Maintenir un fort focus produit• Assurer en tout temps la protection des systèmes et des informations des clients• Le poste peut inclure du travail par quarts et/ou des périodes de garde (on-call) Exigences Baccalauréat en informatique ou expérience équivalente• Plus de 5 ans d’expérience dans un environnement client ou technique• Environnement Windows – MS Office• Excellentes compétences en communication (écrite et orale)• Très bonne organisation et souci du détail• Forte orientation client• Services Web (API REST)• Scripting (XML, HTML, JSON, etc.) Atouts supplémentaires Langages de programmation (Java, C#)• Infrastructures infonuagiques (cloud)• Connaissance du français ou de l’espagnol (écrit et parlé)• Certification ITIL Foundation --------------------------------------------- OneSpan is looking for a Product Specialist to join our team in Montreal. The Product Specialist is responsible for handling assigned OneSpan product(s) and services 2nd line support cases in a knowledgeable, courteous, and responsive manner. Second-line cases typically cannot be resolved by Support Analysts or Specialists (1st line). The Product Specialist works closely with a team of Product Specialists and Engineering (3rd line) to provide timely resolution. This role is accountable for meeting restoration and resolution Service Level Agreements (SLAs) for all incidents related to assigned products and services. In addition, the Product Specialist is responsible for building and maintaining both internal and external knowledge bases to ensure a world-class customer support experience. By joining Customer Support, you will be part of a valued A-Class team dedicated to delivering world-class technical support. The team is fully committed to customer success and ensures timely implementation and problem resolution in a professional and courteous manner. Key Responsibilities Deliver world-class customer support in a knowledgeable, courteous, and responsive way• Investigate and diagnose tickets to resolve issues as quickly as possible• Provide specialized investigation and diagnosis for all tickets• Verify resolutions with customers and close assigned tickets• Document troubleshooting steps and resolution details• Escalate Major Incidents to the Incident Manager• Proactively escalate tickets at risk of breaching SLA/OLA to the Incident Manager• Escalate and prioritize unresolved incidents to 3rd line support• Become the Subject Matter Expert (SME) for assigned product(s) and services• Proactively build and maintain relevant product and service knowledge• Create and submit 1st line troubleshooting guides• Create and submit knowledge base articles• Share knowledge within the Global Customer Support team and other OneSpan teams• Ensure compliance with global operational standards, procedures, and best practices• Maintain strong product focus• Always ensure protection of customer systems and information• Position may include shift work and/or on-call duties Requirements Bachelor’s degree in Computer Science or equivalent• 5+ years of experience in a customer-facing or technical environment• Windows environment – MS Office• Strong written and verbal communication skills• Well-organized with strong attention to detail• Highly customer-centric approach• Web services (REST APIs)• Scripting experience (XML, HTML, JSON, etc.) Nice to Have Programming languages (Java, C#)• Cloud infrastructure experience• French or Spanish (written and spoken)• ITIL Foundation certification &nbsp; &nbsp; Avis: Ce poste nécessite la maîtrise d'une langue autre que le français car vous serez en partenariat avec des clients internes et/ou externes hors du Québec. Disclaimer:&nbsp; This position requires proficiency in a language other than French, as you will be working in partnership with internal and/or external customers outside Québec. #LI-hybrid #LI-LS1 &nbsp;

Spécialiste Produit - Product Specialist

Named Account Manager

Manager, Strategic Finance

Compensation and Rewards Analyst

Global Compensation and Rewards Lead

Product Marketing Expert for Enterprise Software

Billing and Revenue Coordinator

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.Un Développeur senior en tests logiciels (DSET) occupe un poste hybride qui allie une expertise en génie logiciel à des compétences approfondies en matière de tests. Les DSET conçoivent, développent et maintiennent des cadres, des outils et des scripts de test automatisés afin de garantir que les produits logiciels, y compris les microservices et les applications Spring Boot, répondent aux normes de qualité les plus élevées. Ils travaillent en étroite collaboration avec les développeurs, les ingénieurs assurance qualité et les équipes produit tout au long du cycle de vie du développement logiciel.&nbsp; &nbsp;Responsabilités principales&nbsp; Qualité développement : concevoir, développer et maintenir des cadres de test automatisés robustes pour les tests fonctionnels, de régression, de performance et d'API. Tester les architectures modernes : créer et exécuter des tests automatisés pour les microservices distribués et les applications Spring Boot, en validant les API RESTful, les files d'attente de messages et la communication interservices. Collaborez avec les autres équipes: travaillez en partenariat avec les développeurs, les DevOps et les chefs de produit pour garantir que la testabilité soit intégrée à chaque fonctionnalité. Intégrer et accélérer : intégrez des tests automatisés dans les pipelines CI/CD (Jenkins, GitHub Actions, Azure DevOps, GitLab CI) pour des versions rapides et fiables. Performances Push : Réalisez des tests de charge et de résistance (JMeter, Gatling, k6) afin de garantir l'évolutivité dans des conditions réelles. Innover en matière de tests&nbsp;: utiliser les tests contractuels (Pact), la virtualisation des services (WireMock) et les environnements de test conteneurisés (Testcontainers) pour rationaliser la livraison. Promouvoir les meilleures pratiques&nbsp;: participer aux revues de code, encadrer ses pairs et défendre une ingénierie axée sur la qualité.&nbsp; Compétences techniques requises&nbsp; Programmation et script : Java (de préférence), Python, C#, JavaScript/TypeScript, Bash, Groovy. Cadres d'automatisation :&nbsp;Selenium, Cypress, Playwright, Appium, JUnit, TestNG, Cucumber/BDD. Test d'API :&nbsp;Bruno, RestAssured, Karate. Test des microservices : Pact (test des contrats), WireMock (virtualisation des services), Testcontainers (environnements de test conteneurisés). Tests de performance et de charge : JMeter, Gatling, k6, Locust. DevOps et CI/CD : Jenkins, GitHub Actions, GitLab CI, Azure DevOps, CircleCI. Cloud et conteneurs : Docker, Kubernetes, Helm, notions de base sur AWS/GCP/Azure pour les environnements de test. Gestion de version:&nbsp;Git, stratégies de branchement, workflows de pull request. Surveillance et journalisation&nbsp;: ELK Stack, Grafana, Prometheus pour l'analyse des résultats de test et le débogage.&nbsp; &nbsp;Atouts&nbsp;&nbsp; Tests de sécurité : OWASP ZAP, Burp Suite - notions de base pour la validation de la sécurité des API et des applications web. Bases de données&nbsp;: SQL (MySQL, PostgreSQL), NoSQL (MongoDB, Redis) pour la configuration et la validation des données de test. Tests multiplateformes&nbsp;: tests sur plusieurs plateformes, notamment Android, iOS et Mac. Compétences en IA/ML : bonne connaissance des modèles LLM.&nbsp; &nbsp;Compétences non techniques&nbsp; Excellentes capacités d'analyse et de résolution de problèmes. Solides aptitudes de communication et de collaboration. Souci du détail et passion pour la qualité.&nbsp; &nbsp;_____________________________________________________________________________________________________________________________________ A Software Developer in Test (SDET) is a hybrid role that blends software engineering expertise with deep testing skills. SDETs design, develop, and maintain automated test frameworks, tools, and scripts to ensure software products — including microservices and spring boot applications — meet the highest quality standards. They work closely with developers, QA engineers, and product teams throughout the entire software development lifecycle. Key Responsibilities &nbsp;Engineer Quality: Design, develop, and maintain robust automated test frameworks for functional, regression, performance, and API testing. Test Modern Architectures: Build and execute automated tests for distributed microservices and Spring Boot apps, validating RESTful APIs, message queues, and inter‑service communication. Collaborate Across Teams: Partner with developers, DevOps, and product managers to ensure testability is baked into every feature. Integrate &amp; Accelerate: Embed automated tests into CI/CD pipelines (Jenkins, GitHub Actions, Azure DevOps, GitLab CI) for rapid, reliable releases. Push Performance: Conduct load and stress testing (JMeter, Gatling, k6) to ensure scalability under real‑world conditions. Innovate in Testing: Use contract testing (Pact), service virtualization (WireMock), and containerized test environments (Testcontainers) to streamline delivery. Champion Best Practices: Participate in code reviews, mentor peers, and advocate for quality‑first engineering Required Technical Skills Programming &amp; Scripting: Java (preferred), Python, C#, JavaScript/TypeScript, Bash, Groovy. Automation Frameworks: Selenium, Cypress, Playwright, Appium, JUnit, TestNG, Cucumber/BDD. API Testing: Bruno, RestAssured, Karate. Microservices Testing: Pact (contract testing), WireMock (service virtualization), Testcontainers (containerized test environments). Performance &amp; Load Testing: JMeter, Gatling, k6, Locust. DevOps &amp; CI/CD: Jenkins, GitHub Actions, GitLab CI, Azure DevOps, CircleCI. Cloud &amp; Containers: Docker, Kubernetes, Helm, AWS/GCP/Azure basics for test environments. Version Control: Git, branching strategies, pull request workflows. Monitoring &amp; Logging: ELK Stack, Grafana, Prometheus for test result analysis and debugging. Nice to have Security Testing: OWASP ZAP, Burp Suite basics for API and web app security validation. Databases: SQL (MySQL, PostgreSQL), NoSQL (MongoDB, Redis) for test data setup and validation. Cross platform testing: Testing for multiple platforms, including Android, iOS, and Mac. AI/ML Skills: Familiarity with LLM models. &nbsp;Soft Skills: Excellent problem-solving and analytical skills. Strong communication and collaboration abilities. Detail-oriented with a passion for quality. Avis: Ce poste nécessite la maîtrise d'une langue autre que le français car vous serez en partenariat avec des clients internes et/ou externes hors du Québec. Disclaimer:&nbsp; This position requires proficiency in a language other than French, as you will be working in partnership with internal and/or external customers outside Québec. #LI-HW1 #LI-Hybrid

Développeur en tests logiciels   - Senior Test Automation Developer

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.Développeur en tests logiciels&nbsp;&nbsp;&nbsp; &nbsp;Un Développeur en tests logiciels (DET) occupe un poste hybride qui allie une expertise en génie logiciel à des compétences approfondies en matière de tests. Les DET conçoivent, développent et maintiennent des cadres, des outils et des scripts de test automatisés afin de garantir que les produits logiciels, y compris les microservices et les applications Spring Boot, répondent aux normes de qualité les plus élevées. Ils travaillent en étroite collaboration avec les développeurs, les ingénieurs assurance qualité et les équipes produit tout au long du cycle de vie du développement logiciel.&nbsp;&nbsp;&nbsp; &nbsp;Responsabilités principales&nbsp; Qualité développement : concevoir, développer et maintenir des cadres de test automatisés robustes pour les tests fonctionnels, de régression, de performance et d'API. Tester les architectures modernes : créer et exécuter des tests automatisés pour les microservices distribués et les applications Spring Boot, en validant les API RESTful, les files d'attente de messages et la communication interservices. Collaborez avec les autres équipes&nbsp;: travaillez en partenariat avec les développeurs, les DevOps et les chefs de produit pour garantir que la testabilité soit intégrée à chaque fonctionnalité. Intégrer et accélérer : intégrez des tests automatisés dans les pipelines CI/CD (Jenkins, GitHub Actions, Azure DevOps, GitLab CI) pour des versions rapides et fiables. Performances Push&nbsp;: Réalisez des tests de charge et de résistance (JMeter, Gatling, k6) afin de garantir l'évolutivité dans des conditions réelles. Innover en matière de tests&nbsp;: utiliser les tests contractuels (Pact), la virtualisation des services (WireMock) et les environnements de test conteneurisés (Testcontainers) pour rationaliser la livraison. Promouvoir les meilleures pratiques&nbsp;: participer aux revues de code, encadrer ses pairs et défendre une ingénierie axée sur la qualité.&nbsp; &nbsp;Compétences techniques requises&nbsp; Programmation et script : Java (de préférence), Python, C#, JavaScript/TypeScript, Bash, Groovy. Cadres d'automatisation :&nbsp;Selenium, Cypress, Playwright, Appium, JUnit, TestNG, Cucumber/BDD. Test d'API :&nbsp;Bruno, RestAssured, Karate. Test des microservices : Pact (test des contrats), WireMock (virtualisation des services), Testcontainers (environnements de test conteneurisés). Tests de performance et de charge : JMeter, Gatling, k6, Locust. DevOps et CI/CD : Jenkins, GitHub Actions, GitLab CI, Azure DevOps, CircleCI. Cloud et conteneurs : Docker, Kubernetes, Helm, notions de base sur AWS/GCP/Azure pour les environnements de test. Gestion de version:&nbsp;Git, stratégies de branchement, workflows de pull request. Surveillance et journalisation&nbsp;: ELK Stack, Grafana, Prometheus pour l'analyse des résultats de test et le débogage.&nbsp; Atouts&nbsp;&nbsp; Tests de sécurité : OWASP ZAP, Burp Suite - notions de base pour la validation de la sécurité des API et des applications web. Bases de données&nbsp;: SQL (MySQL, PostgreSQL), NoSQL (MongoDB, Redis) pour la configuration et la validation des données de test. Tests multiplateformes&nbsp;: tests sur plusieurs plateformes, notamment Android, iOS et Mac. Compétences en IA/ML : bonne connaissance des modèles LLM.&nbsp; &nbsp;Compétences non techniques&nbsp; Excellentes capacités d'analyse et de résolution de problèmes. Solides aptitudes de communication et de collaboration. Souci du détail et passion pour la qualité.&nbsp; _______________________________________________________________________________________________________________________________________&nbsp; Software Developer in Test&nbsp; A Software Developer in Test (SDET) is a hybrid role that blends software engineering expertise with deep testing skills. SDETs design, develop, and maintain automated test frameworks, tools, and scripts to ensure software products — including microservices and spring boot applications — meet the highest quality standards. They work closely with developers, QA engineers, and product teams throughout the entire software development lifecycle.&nbsp; Key Responsibilities&nbsp; Development Quality: Design, develop, and maintain robust automated test frameworks for functional, regression, performance, and API testing. Test Modern Architectures: Build and execute automated tests for distributed microservices and Spring Boot apps, validating RESTful APIs, message queues, and interservice communication. Collaborate Across Teams: Partner with developers, DevOps, and product managers to ensure testability is baked into every feature. Integrate &amp; Accelerate: Embed automated tests into CI/CD pipelines (Jenkins, GitHub Actions, Azure DevOps, GitLab CI) for rapid, reliable releases. Push Performance: Conduct load and stress testing (JMeter, Gatling, k6) to ensure scalability under realworld conditions. Innovate in Testing: Use contract testing (Pact), service virtualization (WireMock), and containerized test environments (Testcontainers) to streamline delivery. Champion Best Practices: Participate in code reviews, mentor peers, and advocate for qualityfirst engineering&nbsp; &nbsp;Required Technical Skills&nbsp; Programming &amp; Scripting: Java (preferred), Python, C#, JavaScript/TypeScript, Bash, Groovy. Automation Frameworks: Selenium, Cypress, Playwright, Appium, JUnit, TestNG, Cucumber/BDD. API Testing: Bruno, RestAssured, Karate. Microservices Testing: Pact (contract testing), WireMock (service virtualization), Testcontainers (containerized test environments). Performance &amp; Load Testing: JMeter, Gatling, k6, Locust. DevOps &amp; CI/CD: Jenkins, GitHub Actions, GitLab CI, Azure DevOps, CircleCI. Cloud &amp; Containers: Docker, Kubernetes, Helm, AWS/GCP/Azure basics for test environments. Version Control: Git, branching strategies, pull request workflows. Monitoring &amp; Logging: ELK Stack, Grafana, Prometheus for test result analysis and debugging.&nbsp; &nbsp;Nice to have&nbsp; Security Testing: OWASP ZAP, Burp Suite basics for API and web app security validation. Databases: SQL (MySQL, PostgreSQL), NoSQL (MongoDB, Redis) for test data setup and validation. Cross platform testing: Testing for multiple platforms, including Android, iOS, and Mac. AI/ML Skills: Familiarity with LLM models.&nbsp; &nbsp; Soft Skills:&nbsp; Excellent problem-solving and analytical skills. Strong communication and collaboration abilities. Detail-oriented with a passion for quality.&nbsp; Avis: Ce poste nécessite la maîtrise d'une langue autre que le français car vous serez en partenariat avec des clients internes et/ou externes hors du Québec. Disclaimer:&nbsp; This position requires proficiency in a language other than French, as you will be working in partnership with internal and/or external customers outside Québec. #LI-HW1 #LI-Hybrid

Développeur en tests logiciels  - Test Automation Developer

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.OneSpan recherche un(e) SPÉCIALISTE PRODUIT pour rejoindre notre équipe à Montréal. Le/la spécialiste produit est chargé(e) de traiter les cas de deuxième niveau liés aux produits/services OneSpan qui lui sont attribués, de manière compétente, courtoise et réactive. Les cas de deuxième niveau ne peuvent généralement pas être traités par les analystes/spécialistes du support (premier niveau). Le spécialiste produit travaillera en étroite collaboration avec une équipe de spécialistes produit et Équipe de développement (troisième ligne) afin d'apporter une solution rapide. Le titulaire du poste est chargé de respecter les niveaux de service en matière de restauration et de résolution pour tous les incidents liés aux produits/services OneSpan qui lui sont attribués. En outre, le spécialiste produit est chargé de créer et de tenir à jour une base de connaissances interne et externe afin de garantir un service de support client de classe mondiale. En rejoignant le département Support client, vous ferez partie d'une équipe de premier ordre, dévouée et déterminée à offrir un support technique de classe mondiale à nos clients. Cette équipe est pleinement engagée dans la réussite de nos clients. Sa mission est d'assurer une mise en œuvre rapide et une résolution des problèmes dans les meilleurs délais, avec courtoisie, grâce à ses services compétents et hautement réactifs. Responsabilités principales : Fournir un service de support client de classe mondiale de manière compétente, courtoise et réactive. Examiner et diagnostiquer les billets afin d'obtenir une résolution aussi rapidement que possible Fournir une analyse et un diagnostic spécialisés pour tous les billets Vérifier la résolution avec les clients et résoudre les billets assignés Documenter les étapes de dépannage et les détails de la résolution Escalader les incidents majeurs vers le gestionnaire des incidents Transmettre de manière proactive les billets susceptibles d'enfreindre le contrat de niveau de service/contrat de niveau opérationnel au responsable des incidents. Transmettre et hiérarchiser les incidents non résolus à la troisième ligne. Devenir l'expert en la matière (SME) pour les produits/services assignés.. Rechercher et élaborer de manière proactive des plans visant à acquérir et à maintenir les connaissances pertinentes pour les produits/services associés. Créer et soumettre un guide de dépannage de première ligne Créer et soumettre des articles de connaissances Partager les connaissances relatives aux produits/services assignés au sein de l'équipe de support client global et d'autres équipes chez OneSpan Veiller au respect des normes opérationnelles, procédures et meilleures pratiques mondiales Orientation produit Assure en permanence la protection des systèmes et des informations des clients Le poste peut inclure du travail de quart et/ou du travail sur appel. Exigences Baccalauréat en informatique ou équivalent Plus de 5 ans d'expérience dans un environnement client/technique Windows – MS Office Solides compétences en communication (écrite/orale) Sens de l'organisation et souci du détail Bon sens du contact avec la clientèle/très orienté client Services Web (API REST) Langages de programmation (JAVA, C#) Plus vous maîtrisez les éléments suivants, mieux c'est : Scripting (XML, HTML, JSON) Infrastructure infonuagique Connaissance du français et/ou de l'espagnol (écrit/parlé) ITIL-Foundation Langages de programmation autres que Java et C# À propos de nous : Nous VOUS offrons la possibilité de protéger le monde contre la fraude numérique. Vous assumez une responsabilité importante et votre travail a un impact significatif. Nous évoluons rapidement pour rester à la pointe des dernières technologies et tendances du secteur qui influencent et facilitent votre travail. Si vous souhaitez rejoindre une équipe qui aide les organisations à sécuriser leur transformation numérique, nous voulons vous « rencontrer » ! Nous savons que la réussite de notre entreprise repose sur la diversité des perspectives, des idées et des cultures. Nous nous engageons à créer une communauté où chacun se sent à sa place et où les relations sont enrichissantes. Nous sommes convaincus que recruter les meilleurs talents nous permettra de créer de meilleurs produits et services. OneSpan est un employeur offrant l'égalité professionnelle. Pour plus d'informations, veuillez consulter notre Centre de confidentialité. ________________________________________________________________________________________ OneSpan is looking for a PRODUCT SPECIALIST to join our team in Montreal. The Product Specialist has responsibility for the handling of the assigned OneSpan product(s)/services 2nd line cases in a knowledgeable, courteous and responsive way. 2nd line cases typically cannot be handled by the Support Analysts/Specialists (1st line). The Product Specialist will work closely together with a team of assigned Product Specialists and the development team (3rd line) support to provide timely resolution.The role is accountable for meeting the restore and resolution Service Levels for all incidents for the assigned OneSpan product(s)/services. Additionally, the Product Specialist is responsible for establishing and maintaining both an internal and external knowledge base to ensure a world-class customer support service. By joining the Customer Support, you will be part of valued A-Class team who is dedicated and determined to offer a word-class technical support to our clients. This team is fully committed to our customers’ success. Their knowledgeable and highly responsive services and support team’s mission is to ensure timely implementation and problem resolution in the most courteous manner. &nbsp;Key Responsibilities: Deliver world-class customer support in a knowledgeable, courteous and responsive way Investigate and diagnose tickets to obtain resolution as quickly as possible Provide specialized investigation and diagnosis of all tickets Verify resolution with customers and resolve assigned tickets Document troubleshooting steps and resolution details Escalate Major Incidents to the Incident Manager Proactively escalate tickets at risk of breaching Service Level Agreement/Operational Level Agreement to the Incident Manager Escalate &amp; prioritize unresolved Incidents to 3rd line Become the Subject Matter Expert (SME) for assigned product(s)/services Pro-actively search for and develop plans to build up and maintain relevant knowledge for associated product(s)/services Create and submit 1st line troubleshooting guide Create and submit knowledge articles Share knowledge for assigned product(s)/services within Global Customer Support team and other OneSpan teams Ensure compliance with global operational standards, procedures and best practices Product Focus Always ensures protection of customer systems and information Position could include shift work and/or on-call duties &nbsp;Requirements Bachelors’ degree in Computer Science or equivalent 5+ years’ experience in a Customer/Technical environment Windows – MS Office Strong communication skills (written/spoken) Well-organized with attention to detail Good customer-approach/very customer-centric Web services (REST API) Programming Languages (JAVA, C#) The more of the following, the better: Scripting (XML, HTML, JSON, …) Cloud infrastructure French and/or Spanish knowledge (written/spoken) ITIL-Foundation&nbsp; Programming languages other than Java and C# &nbsp;About Us:We offer YOU the opportunity to protect the world from digital fraud. You hold significant responsibility and accountability; your work makes an impact. We move quickly to stay on top of the latest technology and industry trends which inform and help your work. If you want to join a team that helps organizations secure their digital transformation, we want to “meet” you! We know it takes people with a diversity of perspectives, ideas and culture to make our company succeed We are committed to building a community of belonging and meaningful connections. We believe that hiring the best talent, will lead to the creation of better products and services. Avis: Ce poste nécessite la maîtrise d'une langue autre que le français car vous serez en partenariat avec des clients internes et/ou externes hors du Québec. Disclaimer:&nbsp; This position requires proficiency in a language other than French, as you will be working in partnership with internal and/or external customers outside Québec. #LI-HW1 #LI-Hybrid

SPÉCIALISTE PRODUIT  - Product Specialist

<div class="content-intro">At <a href="https://www.onespan.com/about/careers" target="_blank">OneSpan</a>, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.</div>About OneSpan
OneSpan empowers critical infrastructure organizations to thrive by enabling secure, compliant, and frictionless digital interactions. Trusted by 60% of the world's top 100 banks, we protect over 300 million endpoints globally with award-winning authentication, mobile app security, and anti-fraud solutions. Our Passkey Solution — built on FIDO2/WebAuthn — represents a cornerstone of our next-generation authentication portfolio and a recognized market-leading product. Join us in shaping the passwordless future.
Role Overview:
We are seeking a visionary and execution-oriented&nbsp;Director of Product Management to accelerate adoption of our passwordless authentication solutions. With passkeys reaching mass-market scale and replacing legacy credentials, this leadership role requires deep expertise in the FIDO Alliance ecosystem. You will define product direction, unify cross-functional teams, and serve as our authority on passkey technology—driving market expansion across banking, fintech, and enterprise segments
Key Responsibilities:
Product Strategy &amp; Roadmap
<ul>
<li>Define and own the multi-year product vision, strategy, and roadmap for OneSpan's Passkey Solution, aligned to company goals and evolving market opportunities.</li>
<li>Translate knowledge of FIDO2 and passkey standards (WebAuthn, CTAP2) into clear, differentiated product features.</li>
<li>Monitor regulatory environments and AI-driven fraud trends to ensure our solutions anticipate market shifts</li>
</ul>
Execution &amp; Go-To-Market
<ul>
<li>Orchestrate the full product lifecycle, balancing technical excellence with speed to market.</li>
<li>Partner with Product Marketing and Sales to define pricing and packaging for SaaS and hybrid delivery models.</li>
<li>Define and track key performance indicators (KPIs) such as customer lifetime value (CLV), Net Promoter Score (NPS), and reduction in help desk incidents.</li>
</ul>
&nbsp;Market Leadership &amp; Advocacy
<ul>
<li>Engage with customers, prospects, and industry analysts to build advocacy and validate product direction.</li>
<li>Represent OneSpan at industry events, providing expertise on passwordless authentication and digital identity.</li>
</ul>
Required Experience:
<ul>
<li>8+ years of product management experience in authentication, identity and access management (IAM), or cybersecurity products.</li>
<li>Demonstrated expertise in passkeys, FIDO2/WebAuthn, and relying party integrations.</li>
<li>Deep understanding of highly regulated markets (financial services, fintech) and associated compliance frameworks.</li>
</ul>
Core Competencies:
<ul>
<li>Ability to orchestrate cross-functional collaboration and influence stakeholders without direct authority.</li>
<li>Strong analytical mindset with a data-driven approach to product decisions and scope trade-offs.</li>
<li>Track record of taking complex enterprise-grade security products from concept to successful market adoption.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Active participation in FIDO Alliance working groups or related standards bodies.</li>
<li>Proven background shipping cloud-delivered security platforms (SaaS).</li>
</ul>
Why Join OneSpan?
<ul>
<li>Lead the product strategy for a market-leading passkey solution trusted by some of the world's largest banks.</li>
<li>Work at the frontier of FIDO2/passkey technology with a team that has been in the space from the beginning.</li>
<li>Collaborate with a global team of security experts and make a tangible impact protecting hundreds of millions of users.</li>
<li>The opportunity to shape a category-defining product at the forefront of the passwordless movement, with real impact on how hundreds of millions of people authenticate.</li>
<li>Be part of a company recognized as a KuppingerCole 2026 Leadership Compass leader in Passwordless Authentication for Enterprises.</li>
</ul>
#LI-HW1
#LI-Remote

Director, Product Management

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.En tant que développeur Backend senior, vous travaillerez sur des projets nouveaux et stratégiques.&nbsp; Vous êtes responsable de la conception, de la mise en œuvre des services et des solutions application infonuagique native en utilisant les meilleures pratiques et les technologies les plus récentes et en participant à la mise en place d'un écosystème extensible permettant à OneSpan de mettre en place de nouveaux modèles d'affaires et de nouvelles opportunités pour développer ses activités. Rejoignez-nous et faites entendre votre voix car c'est le moment d'influencer l'avenir des offres, des produits et des services de OneSpan. Vous communiquerez et collaborerez avec d'autres ingénieurs logiciels, des architectes de produits, des spécialistes de la sécurité et d'autres parties prenantes afin de contribuer à l'évolution du produit et d'acquérir de nouvelles connaissances et compétences. Ce poste est ouvert aux candidats qui ont leur résidence à Montréal, Québec. Ce poste est hybride (bureau à Montréal où vous vous rendriez 2 jours par semaine). Tâches et responsabilités du poste : Concevoir et développer des applications web réactives, performantes, accessibles, sécurisées et fiables basées sur React. Travailler sur l'ensemble de notre pile technologique basée sur Java, JavaScript, React, Maven et Docker. Participez à la conception du système et de l'architecture au sein d'une équipe Agile. Relever des défis, résoudre des problèmes, prendre des décisions, livrer des fonctionnalités et célébrer ensemble. Construire la qualité dans le produit, y compris comment et quand utiliser des tests unitaires, d'intégration et d'automatisation de bout en bout. Apprendre et contribuer au développement et à l'évolution de notre pipeline CI/CD construit sur AWS et GitLab. Vous êtes ouvert à l'apprentissage et à la contribution sur les différentes technologies de notre stack technologique. Fournir de la formation et du support aux différentes équipes sur l'application. Exigences Baccalauréat ou maîtrise en informatique, en technologie de l'information ou dans un domaine connexe, ou toute combinaison d'études et/ou d'expérience dans ce domaine. Connaissance approfondie de Java et des frameworks Java tels que spring. Au moins trois 10 ans d'expérience dans la conception et le développement d'applications web. Solide expérience de la mise en production et du déploiement de bout en bout d'applications web. Solide expérience des outils de contrôle de version, de préférence git. Expérience des tests unitaires et des tests d'intégration. Excellentes compétences en matière de communication écrite et orale et de relations interpersonnelles. Capacité à travailler à la fois de manière indépendante et dans un environnement d'équipe. Capacité à travailler dans le respect des délais impartis à un projet dans un environnement en constante évolution. Maîtrise de l'anglais. Exigences préférées : Expérience avec REST Compréhension des méthodologies Agile Expérience de la modélisation des données et de la conception de bases de données Expérience de l'informatique en nuage et de l'hébergement Expérience de l'enseignement et de l'orientation d'autres développeurs sur des sujets pour lesquels ils ont besoin d'être encadrés. Expérience de la direction de travaux techniques (conception, codage, révision, test et déploiement). ______________________________________________________________________________ As a Senior Backend Developer, you will work on new and strategic projects.&nbsp; You are responsible for designing, building the Cloud Native services and solutions using the latest best practices and technologies and participating in providing an extensible ecosystem allowing OneSpan to enable new business models and new opportunities to grow its business. Come join us and have your voice heard as this is the moment to influence the future of OneSpan’s offerings, products, and services. You will communicate and collaborate with other software engineers, product architects, security specialists, and other stakeholders to contribute to product evolution, and acquire new knowledge and skills. This position is open to candidates who have their residence in Montréal, Québec.&nbsp;This role is hybrid (office in Montreal where you would go 2 days per week). Job Duties and Responsibilities: Design and develop responsive, high performance, accessible, secure, reliable React-based web applications. Work on our entire tech stack based on Java, JavaScript, React, Maven and Docker. Participate in system and architecture design within an Agile team setting. Face challenges, solve problems, take decisions, deliver features and celebrate together. Build quality into the product, including how &amp; when to use unit, integration, and end-tot-end automation tests. Learn about and contribute to the development and evolution of our CI/CD pipeline built atop AWS and GitLab. Be open to learn and contribute on various technologies in our tech stack. Provide training and support to different teams on the application. Requirements Master or Bachelor degree in Computer Science, Information Technology or related field or any combination of related education and/or experience. Minimum 10 years of experience in design/development of web applications. Strong experience with end-to-end release and deployment of web applications. Deep knowledge in Java and Java Frameworks such as spring. Solid experience with version control tools, preferably git. Experience with unit tests and integration tests frameworks. Excellent written, oral communication and interpersonal skills. Ability to work both independently and in a team-environment. Ability to work under critical project timelines in a fast-paced environment. Fluency in English. Preferred Requirements: Experience with REST Understanding of Agile methodologies Experience in data modeling and database design Experience in cloud computing and hosting Experience in teaching and guiding other developers on subjects where they need mentoring. Experience in leading technical work (designing, coding, reviewing, testing and deploying) Avis: Ce poste nécessite la maîtrise d'une langue autre que le français car vous serez en partenariat avec des clients internes et/ou externes hors du Québec. Disclaimer:&nbsp; This position requires proficiency in a language other than French, as you will be working in partnership with internal and/or external customers outside Québec. #LI-HW1 #LI-Hybrid &nbsp; &nbsp;

Développeur Backend Senior - Senior Backend Developer

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.Développeur de logiciels de données&nbsp; Chez OneSpan, nous réimaginons la confiance pour aider les entreprises à prospérer en permettant des accords et des transactions numériques sécurisés, conformes et sans friction. Partout dans le monde, des entreprises internationales, dont plus de 60 % des 100 plus grandes banques mondiales, nous font confiance pour enrichir l'expérience de leurs clients et atténuer les menaces aujourd'hui, tout en se préparant à tirer pleinement parti de ce qui se passera demain. Avec une vision audacieuse et une opportunité ambitieuse devant nous, nous sommes à la recherche de penseurs créatifs et d'idées audacieuses qui perturberont notre industrie.&nbsp; Nous sommes à la recherche d'un Développeur de logiciels de données senior motivé pour rejoindre notre équipe à Montréal. Ce poste est ouvert aux candidats qui ont leur résidence à Montréal, Québec, Canada. Ce poste est hybride (bureau à Montréal où vous vous rendez 2 jours/semaine).&nbsp; Aperçu des responsabilités principales&nbsp; Développement d'un pipeline de données:&nbsp; Concevoir, construire et gérer des pipelines de données (ETL/ELT) pour le traitement de données à moyenne et grande échelle. Mettre en œuvre des cadres pour l'ingestion, la transformation et la conservation des données à l'aide de services AWS tels que Glue, Athena, Redshift, S3 et Quicksight. Développer des cadres réutilisables et automatisés pour assurer la fiabilité et l'évolutivité.&nbsp; Stratégie et architecture des données: Collaborer avec les architectes d'entreprise et les parties prenantes pour définir et mettre en œuvre des stratégies d'architecture de données.&nbsp; Assurer la conformité avec les exigences PII/GDPR et maintenir la qualité et la sécurité des données. Documenter et communiquer l'architecture et la conception aux équipes de mise en œuvre.&nbsp; Optimisation des performances:&nbsp; Optimiser les pipelines de données et les architectures en termes de performances et d'évolutivité. Résoudre les problèmes de qualité des données en mettant en œuvre des processus de surveillance et de résolution. Résoudre les problèmes de données complexes et assurer la haute disponibilité.&nbsp; Collaboration et mentorat :&nbsp; Travailler avec des équipes interfonctionnelles pour fournir des déploiements incrémentaux de logiciels dans un environnement Agile. Conseiller les équipes de plateforme et de produit sur les technologies et l'intégration sélectionnées. Mener des revues de conception et assurer l'alignement avec l'architecture des données de l'entreprise.&nbsp; Exploration technologique :&nbsp; Réaliser des preuves de concept et évaluer les outils et technologies émergents. Établir et documenter des modèles de conception standard, des meilleures pratiques et des normes de codage. Se tenir au courant des dernières tendances et évaluer l'applicabilité à la stratégie de données de l'organisation.&nbsp; IA et IA générative :&nbsp;&nbsp; Expérience avec des modèles d'IA générative prêts à l'emploi (exemple : Open AI)&nbsp; Qualifications et compétences requises&nbsp; Expertise technique:&nbsp; Maîtrise de la programmation Python et Java. Expérience approfondie service infonuagique AWS: IAM, Glue, Athena, Redshift, Lambda, EC2, S3, Step Functions, Quicksight. Forte compréhension d'Apache Spark. Expérience avec REST APIs, JSON, XML, et l'architecture microservices. Familiarité avec Docker, Kubernetes, les pipelines CI/CD, Terraform et terragrunt.&nbsp; Compétences en ingénierie des données:&nbsp; Expérience pratique de la conception et de la mise en œuvre de cadres ETL/ELT pour des entrepôts/minientrepôt de données complexes. Expertise dans les principes de l'informatique distribuée et les cadres de mégadonnées. Connaissance de la modélisation des données (conceptuelle, logique, physique) et des pratiques de gouvernance des données. Expérience de l'intégration et de la migration des données.&nbsp; Compétences non techniques :&nbsp; Solides compétences en matière de communication et de présentation à des publics techniques et professionnels. Capacité à mentorer et à collaborer avec des équipes diversifiées. Capacité à résoudre les problèmes et à favoriser l'innovation et l'efficacité.&nbsp; Points clés du rôle :&nbsp; Développement pratique avec des opportunités de dépannage et de résolution de problèmes complexes. Mener de manière proactive des stratégies d'architecture de données et mettre en œuvre des solutions évolutives. Travailler avec des technologies de pointe pour soutenir la livraison de données de haute qualité et exploitables.&nbsp; Formation:&nbsp;&nbsp; Baccalauréat en informatique&nbsp; Démenti:&nbsp; Ce poste nécessite la maîtrise d'une langue autre que le français car vous serez en partenariat avec des clients internes et/ou externes hors du Québec. __________________________________________________________________________________ Data Software Developer&nbsp; At OneSpan, we're reimagining trust to help businesses to thrive by enabling secure, compliant, and frictionless digital agreements and transactions. Across the globe, we are trusted by global enterprises, including more than 60% of the world's largest 100 banks, to enrich their customer experience and mitigate threats today, while preparing to take full advantage of what's coming tomorrow. With a bold vision and an ambitious opportunity ahead of us, we are looking for creative thinkers and fearless ideas that will disrupt our industry.&nbsp; We are looking for a motivated Senior Data Software Developer to join our team in Montreal. This position is open to candidates who have their residence in Montreal, Quebec, Canada. This role is hybrid (office in Montreal where you would go 2 days/week).&nbsp; Key Responsibility Overview&nbsp; Data Pipeline Development:&nbsp; Design, build, and manage data pipelines (ETL/ELT) for medium to large-scale data processing. Implement frameworks for data ingestion, transformation, and storage using AWS services such as Glue, Athena, Redshift, S3 and Quicksight. Develop reusable and automated frameworks to ensure reliability and scalability.&nbsp; Data Strategy and Architecture:&nbsp; Collaborate with enterprise architects and stakeholders to define and implement data architecture strategies. Ensure compliance with PII/GDPR requirements and maintain data quality and security. Document and communicate architecture and design to implementation teams.&nbsp; Performance Optimization:&nbsp; Optimize data pipelines and architectures for performance and scalability. Address data quality issues by implementing monitoring and resolution processes. Troubleshoot complex data issues and ensure high availability.&nbsp; Collaboration and Mentorship:&nbsp; Work with cross-functional teams to deliver incremental software deployments in an Agile environment. Mentor platform and product teams on selected technologies and integration. Conduct design reviews and ensure alignment with enterprise data architecture.&nbsp; Technology Exploration:&nbsp; Conduct proof-of-concepts and evaluate emerging tools and technologies. Establish and document standard design patterns, best practices, and coding standards. Stay updated on the latest trends and assess applicability to the organization’s data strategy.&nbsp; AI and generative AI:&nbsp; Experience with out of the box Gen-AI models such (Example: Open AI)&nbsp; Required Qualifications and Skills&nbsp; Technical Expertise:&nbsp; Proficiency in Python and Java programming. Extensive experience with AWS cloud services: IAM, Glue, Athena, Redshift, Lambda, EC2, S3, Step Functions, Quicksight. Strong understanding of Apache Spark. Experience with REST APIs, JSON, XML, and Microservices architecture. Familiarity with Docker, Kubernetes, CI/CD pipelines, Terraform and terragrunt.&nbsp; Data Engineering Skills:&nbsp; Hands-on experience designing and implementing ETL/ELT frameworks for complex data warehouses/marts. Expertise in distributed computing principles and big data frameworks. Knowledge of data modeling (conceptual, logical, physical) and data governance practices. Experience with data integration, and migration.&nbsp; Soft Skills:&nbsp; Strong communication and presentation skills for technical and business audiences. Ability to mentor and collaborate with diverse teams. Problem-solving mindset with a focus on driving innovation and efficiency.&nbsp; Role Highlights:&nbsp; Hands-on development with opportunities to troubleshoot and solve complex problems. Proactively drive data architecture strategies and implement scalable solutions. Work with cutting-edge technologies to support high-quality, actionable data delivery.&nbsp; Education:&nbsp; Bachelor's in Computer Science&nbsp; Avis: Ce poste nécessite la maîtrise d'une langue autre que le français car vous serez en partenariat avec des clients internes et/ou externes hors du Québec. Disclaimer:&nbsp; This position requires proficiency in a language other than French, as you will be working in partnership with internal and/or external customers outside Québec. #LI-HW1 #LI-Hybrid

Développeur de logiciels de données - Data Software Developer

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.OneSpan recherche un&nbsp;développeur Frontend senior pour rejoindre notre équipe à Montreal,Canada. Nous construisons à partir de zéro notre plateforme cloud-native de prochaine génération, qui servira de centre de gravité pour toutes nos applications OneSpan actuelles et futures. Vous participerez activement à la création de services partagés découplés en utilisant les dernières meilleures pratiques et en fournissant un écosystème permettant à OneSpan de développer son activité. Venez nous rejoindre et exprimez-vous, car c’est le moment d’influencer l’avenir des offres de OneSpan. La personne choisie aura de nombreuses occasions de contribuer à l’évolution des produits tout en acquérant de nouvelles connaissances et compétences. Si vous voulez que vos capacités aient un impact tangible, rejoignez notre équipe&nbsp;! Principales responsabilités&nbsp;: &nbsp; Vous travaillez en étroite collaboration avec les designers UX et les responsables de produits pour concevoir et développer des applications web réactives, performantes, accessibles, sécurisées et fiables basées sur React&nbsp;; ciblant à la fois les appareils mobiles et les clients desktop. Vous participez à la façon dont nos solutions SaaS de niveau entreprise sont construites, déployées et exploitées dans un véritable cadre Agile soutenu par des développeurs seniors, des testeurs et des responsables de produits dans une structure d’équipe horizontale. Vous participez à la conception et à l’analyse techniques dans le cadre d’une équipe Agile. Vous relevez des défis, résolvez des problèmes, prenez des décisions, livrez des fonctionnalités et célébrez ensemble&nbsp;! Vous installez la qualité dans le produit, et vous apprenez comment et quand utiliser les tests unitaires, d’intégration et d’automatisation de bout en bout. Apprenez et contribuez au développement et à l’évolution de notre pipeline CI/CD construit sur la base d’AWS et GitLab. Soyez ouvert à l’apprentissage et à la contribution à diverses technologies de notre vaste arsenal technologique. Exigences&nbsp;: &nbsp; Au moins 5 an d’expérience dans le design/ le développement d’applications web. Forte expérience dans la publication et le lancement bout en bout d’applications web. Connaissance approfondie de HTML5, CSS, JavaScript, React, js et NPM. Expérience avec TypeScript et GraphQL. Expérience dans l’utilisation des meilleures pratiques logicielles comme le développement piloté par les tests (TDD) et l’intégration continue. Forte expérience des outils de contrôle de versions, de préférence git. Expérience dans l’enseignement et l’orientation d’autres développeurs sur des sujets où ils ont besoin d’encadrement. Expérience dans la direction de travaux techniques (conception, codage, révision, test et déploiement). ___________________________________________________________________________________________________________________________ This position is open to candidates who have their residence in Montreal, Canada. This role will require you to be physically located in Montreal and will require you to go into the office 2 days a week OneSpan is looking for a Senior Frontend Developer to join our team in Montreal.&nbsp; We are building from the ground up our next generation, Cloud Native Platform that will serve as a center of gravity for our all our current and future OneSpan applications. You will actively participate in building decoupled shared services using latest best practices and providing an ecosystem allowing OneSpan to grow its business. Come join us and have your voice heard as this is the moment to influence the future of OneSpan’s offerings.&nbsp; The chosen individual will have abundant opportunities to contribute to product evolution, and to acquire new knowledge and skills.&nbsp; If you want your abilities to have a tangible impact, join our team!&nbsp; Key Responsibilities: &nbsp; Work closely with UX designers and Product owners to design and develop responsive, high performance, accessible, secure, reliable React-based web applications targeting both mobile devices and desktop clients.&nbsp; Participate in how our enterprise grade SaaS solutions are built, deployed, and operated in a true Agile setting supported by senior developers, testers, and product owners in a flat team structure.&nbsp; Participate in technical design and analysis within an Agile team setting. Face challenges, solve problems, take decisions, deliver features and celebrate together!&nbsp; Build quality into the product, including learning how &amp; when to use unit, integration, and end-to-end automation tests.&nbsp; Learn about and contribute to the development and evolution of our CI/CD pipeline built atop AWS and GitLab.&nbsp; Be open to learn and contribute on various technologies in our tech stack.&nbsp; Requirements: &nbsp; Minimum 5 years of experience in design/development of web applications. &nbsp; Strong experience with end-to-end release and deployment of web applications. &nbsp; Deep knowledge in HTML5, CSS, JavaScript, React, Node.js, NPM, Yarn and Webpack.&nbsp; Experience in using software best practices like test-driven development (TDD) and continuous integration.&nbsp; Solid experience with version control tools, preferably git.&nbsp; Experience in teaching and guiding other developers on subjects where they need mentoring.&nbsp; Experience in leading technical work (designing, coding, reviewing, testing and deploying).&nbsp; Nice to have:&nbsp; Experience with TypeScript and GraphQL.&nbsp; &nbsp; Avis:&nbsp;Ce poste nécessite la maîtrise d'une langue autre que le français car vous serez en partenariat avec des clients internes et/ou externes hors du Québec. Disclaimer:&nbsp; This position requires proficiency in a language other than French, as you will be working in partnership with internal and/or external customers outside Québec. #LI-HW1 #LI-Hybrid

Développeur Frontend Senior -  Senior Frontend Developer

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.OneSpan is looking for a technically highly skilled Director, Cloud Architecture and Operations-&nbsp;This is both a technical leadership and people management role: Technical leadership role in our SaaS Cloud team for our security business unit. It includes operating high quality, scalable, and extensible software, and includes coaching technically the team in making appropriate infrastructure design and technology choices. In a highly evolving environment on technical landscape, we are looking for a very technical profile, passionate about cloud software and current evolution of the market including Artificial Intelligence both on technical side and its usage to improve team performance. A people management role that requires the ability to hire and grow talent and scale to manage multiple teams. The role also requires strong strategic thinking, with the ability to think of out of the box solutions and to assist in build/buy/partner decisions. Strong communication inside and outside of engineering teams is critical. Due to the fast-pace changes in technology and cloud software development, this role also requires a visionary profile, with the ability to influence teams and conduct change management, through strong technical drive to improve processes, tools, team expertise and teamwork. Key Responsibilities:&nbsp; Oversee the development, deployment, maintenance, and operations of critical production environments and enforce operation and security measures. Establish end-to-end monitoring and alerting for production environments. Monitor systems to identify and resolve operational issues and ensure 24x7 support coverage within the team for production environments. Own availability, reliability, and performance SLI/SLO/SLA for OneSpan cloud products of this business unit. Drive retrospective processes, perform root cause analysis and work towards continuous improvement. Drive automation, effective monitoring, and infrastructure-as-code best practices. Drive company FinOps practices from software design in collaboration with our cloud provide, engineering, architecture leaders. Monitor cost in the cloud environment, propose areas of improvements to minimize cloud costs. Drive engineering team(s) towards adopting DevOps best practices for Cloud products. Based on best practices and industry standards, identify, and drive technical &amp; process improvement opportunities to improve organizational efficiency. Work with Development, Architecture and Security &nbsp;teams to solve technical issues during planning, design, development, testing and deployment phases of product development cycles. Assist with the creation of documentation including technical specifications, best practices, standards, operating procedures, workflows, runbooks, training docs, etc. Provide, communicate and maintain a technical DevOps and operation roadmap to improve-facilitate product deliveries and cost of operations in the cloud. Understand delivery requirements &amp; dependencies. Commit on delivery timelines on a quarterly basis. Identify, mitigate, monitor, and escalate delivery risks, issues, and scope changes during product development cycles. Lead, mentor and grow a team of DevOps and cloud operations administrators. Requirements:&nbsp; 8+ years of software industry experience in SaaS-based related applications and a at least 5 years’ experience of AWS environments. At least 5+ years of proven managerial experience developing a high-performing team with a servant leadership approach, coaching team members to grow their expertise, autonomy, collaboration skills and accountability. Proven experience managing and leading a DevOps and Cloud Operation team. Proven hand-on experience expertise (for at least the past 3 years) in a significant number of AWS Services (including but not limited to : ECS, EKS, EC2, Aurora DB, DynamoDB, SQS, networking, security services) Experience in software development and leading engineering teams prior to focusing on DevOps activities. Proven expertise in automation, virtualization, orchestration (like Kubernetes), continuous integration, deployment, and implementation. Experience of at least 5 years in using those technologies is required. Experience with building/deploying/scaling/managing distributed systems at an enterprise level. Proven expertise of minimum 3 years with IAC (Infra as code) and configuration management tools like Terraform, ArgoCD, Ansible etc. Experience in managing AWS saving plans/reserve instances or equivalent from another cloud vendor. Interest and experience in artificial intelligence and how it could be used in a DevOps context in the future To be successful, you have developed skills such as: Strong interpersonal skills, with proven ability to navigate complex corporate environments and influence stakeholders and partners. Global experience, influencing and/or managing remote teams. Familiar with agile processes and agile leadership mindset. Strong ability for problem solving, incident management, guiding teams in the root cause analysis process. Strong communication, with the ability to explain complex technical problems to non-technical audiences and the ability to translate customer requirements to technical designs. Ability to drive technically the teams, within the Ops group but also influence technical choices in other technical groups. Ability to think innovative, strategically, and solid judgment and how/when to escalate Experience presentation skills to customers would be a plus The US base salary range for this full-time position is $150,000-$230,000. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.&nbsp; #LI-LS1 #LI-hybrid &nbsp; &nbsp;

Director, Cloud Architecture and Operations

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.OneSpan is seeking an Embedded Software Development Engineer to join our team in Belgium. This role is hybrid, and it requires the person to be based in Belgium. In this role, you will develop low-level firmware for secure, high-volume hardware devices. You’ll work closely with other embedded firmware developers and electronics hardware engineers, contributing to the full product lifecycle of our&nbsp;DIGIPASS solutions — from specification and design to development, testing, and maintenance. Key Responsibilities Design, develop, and maintain system architectures for reusable application development Implement low-level system and peripheral drivers based on specifications Contribute to the creation and review of technical specifications Collaborate with hardware and software engineering teams Execute system testing, unit testing, bug fixing, and ongoing product maintenance Requirements Education &amp; Experience Bachelor’s or Master’s degree in Computer Science or equivalent experience Several years of hands-on experience in low-level embedded software development Strong interest in electronics and embedded systems Technical Skills Experience with small-footprint microcontrollers Proficient in low-level programming using C and assembler Familiarity with embedded OS (e.g., Linux, QNX, FreeRTOS) is a plus Experience with power management in embedded systems Python knowledge is an advantage Solid understanding of: Microcontrollers (ARM Cortex-Mx) Basic electronics Wired interfaces (USB) Wireless interfaces (BLE, NFC, Wi-Fi) Embedded communication protocols (UART, SPI, I2C) Secure elements / smart card interfaces Embedded development environments (e.g., IAR, KEIL) Version control systems (SVN, Git) Soft Skills Strong problem-solving and analytical thinking Excellent communication skills High attention to detail and quality Proactive, structured, and results-driven mindset Collaborative team player with a growth mindset Language Fluent in English (spoken, written, and reading) Dutch language skills are a plus &nbsp; #LI-LS1 #LI-Hybrid

Embedded Software Development Engineer

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.Aperçu du poste: Nous recherchons un(e) Généraliste en ressources humaines minutieux(se) et axé(e) sur les données pour rejoindre notre équipe RH globale.&nbsp; &nbsp;Gestion du cycle de vie des employés&nbsp; Soutenir et coordonner les processus liés au cycle de vie des employés dans tous les bureaux à travers le monde, notamment le recrutement, l'intégration, les changements de poste, les promotions et les départs. Contribuer à l'intégration des employés afin de garantir une expérience positive, cohérente et adaptée à la culture de l'entreprise, tant pour les employés que pour les responsables. Organiser des séances d'orientation pour les nouveaux employés aux États-Unis et au Canada afin de leur présenter la culture, les politiques, les processus et les avantages sociaux de l'entreprise. Gérer la logistique liée au départ des employés, notamment les documents de départ, les entretiens de départ et les modifications d'accès au système. Travailler en étroite collaboration avec les équipes chargées de la paie, des finances, légal et les équipes RH locales afin d'apporter un soutien et de résoudre les problèmes rencontrés par les employés.&nbsp; Conformité et droit du travail&nbsp; Garantir la conformité des pratiques RH avec la législation locale du travail Garantir la conformité avec les normes en matière de confidentialité et de sécurité des données Suivre les tendances et les meilleures pratiques RH mondiales et fournir des recommandations concrètes Surveiller et garantir la conformité avec la législation internationale du travail et les politiques de l'entreprise&nbsp; &nbsp;Rémunération et avantages sociaux&nbsp; Soutenir les analyses comparatives globales Gérer le calendrier et le processus de renouvellement des avantages sociaux en Amérique du Nord Gérer les régimes d'avantages sociaux pour l'Amérique du Nord (Canada et États-Unis) en gérant les adhésions, en répondant aux questions relatives aux avantages sociaux, en assurant la coordination avec les fournisseurs d'avantages sociaux et en gérant les factures récurrentes. Collaborer avec les Partenaires d’affaires RH régionaux et globaux pour les avantages sociaux et les exigences légales spécifiques à chaque région. &nbsp;&nbsp; Gestion des talents et des performances&nbsp; Soutenir les évaluations de performances, les promotions et la planification de la relève à l'échelle globale.&nbsp; Développement de politiques RH&nbsp; Contribuer à la standardisation des politiques RH mondiales tout en permettant une adaptation régionale Collaborer avec les Partenaires d’affaires RH sur les initiatives et projets RH locaux et globaux&nbsp; &nbsp;Collaboration avec les équipes globales&nbsp; Collaborer avec les équipes RH locales et globales et les partenaires Contribuer aux initiatives d'apprentissage et de développement Agir en tant que point de contact principal en matière de ressources humaines pour les employés répartis dans plusieurs fuseaux horaires et pays. Assister les Partenaires d’affaires RH dans le cadre de tout projet local.&nbsp; &nbsp;Exigences et qualifications:&nbsp; Au moins 2 à 3 ans d'expérience dans le domaine des ressources humaines Bilingue anglais/français Expérience pratique avec les SIRH (par exemple, Workday) et d'autres systèmes RH (par exemple, LMS, ATS, etc.) Solide expérience des processus d'obtention de permis de travail en Amérique du Nord Expérience avérée dans la collaboration avec des conseillers externes pour les formalités administratives liées à l'immigration Connaissance approfondie de l'Amérique du Nord et des meilleures pratiques en matière d'avantages sociaux. Sens aigu des données et maîtrise d'Excel Excellentes compétences en communication écrite et orale ; à l'aise pour présenter et partager des informations avec les employés et les principales parties prenantes Autonome et indépendant, tout en maintenant un niveau élevé de communication et de transparence &nbsp;&nbsp; ______________________________________________________________________________________________________________________ We are looking for a detail-oriented and data-driven Human Resources Generalist to join our Global HR Team&nbsp; Employee Lifecycle Management&nbsp; Support and coordinate employee lifecycle processes across global offices including hiring, onboarding, job changes, promotions, and offboarding Assist with employee onboarding to ensure experience is positive, consistent and culturally relevant for employees and managers. Present new hire orientation sessions for US and Canada employees to introduce company culture, policies, processes, and benefits Manage offboarding logistics including exit documentation, exit interviews, and system access changes Work closely with payroll, finance, legal, and local HR teams to support and resolve employee issues&nbsp; &nbsp;Compliance &amp; Employment Law&nbsp; Ensure HR practices align with local labor laws Ensure compliance with data privacy and security standards Monitor Global HR trends and best practices and provide actionable recommendations Monitor and ensure compliance with international labor laws and company policies&nbsp; &nbsp;Compensation &amp; Benefits&nbsp; Support global benchmarking Drive North Amer benefits renewal calendar and process Administer benefit plans for North America (Canada &amp; US) by managing enrollments, answering benefits-related questions, coordinating with benefits vendors, and managing recurring invoices Partner with regional and global HRBP for region-specific benefits and legal requirements&nbsp; &nbsp;Talent &amp; Performance Management&nbsp; Support global performance reviews, promotions, and succession planning&nbsp; &nbsp;HR Policy Development&nbsp; Help standardize global HR policies while allowing for regional adaptation Collaborate with HRBP’s on local and global HR initiatives and projects&nbsp; &nbsp; Collaboration with Global Teams&nbsp; Work with local and global HR teams and partners Assist with L&amp;D initiatives Serve as primary HR contact for employees across multiple time zones and countries. Assist HRBP’s with any local projects&nbsp; &nbsp;Requirements &amp; Qualifications:&nbsp; Minimum 2-3 years of Human Resource experience Bi-lingual English/French Hands-on experience with HRIS (e.g., Workday) and other HR Systems (e.g., LMS, ATS, etc.) Solid experience with North America work permit processes Demonstrated experience in working with external counsel on immigration paperwork Strong knowledge of North America and benefits best practices. Strong data orientation and proficiency in Excel Excellent written and verbal communication skills; comfortable presenting and sharing information to employees and key stakeholders Self-sufficient and autonomous while maintaining a strong level of communication and transparency&nbsp; Avis: Ce poste nécessite la maîtrise d'une langue autre que le français car vous serez en partenariat avec des clients internes et/ou externes hors du Québec. Disclaimer:&nbsp; This position requires proficiency in a language other than French, as you will be working in partnership with internal and/or external customers outside Québec. #LI-HW1 #LI-Hybrid

Généraliste RH  - HR Generalist

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.OneSpan is looking for a SUPPORT ANALYST to join our team in Belgium. This position is open to candidates who have their residence in Belgium.&nbsp;This role is hybrid (Brussels office is where you would go to 3 days/week). The Support Analyst has responsibility for the handling of all 1st line support cases in the assigned region in a knowledgeable, courteous and responsive way.&nbsp;You will part of the OneSpan Customer Support organization, providing a World Class Customer Support Experience. We are fully committed to our customers’ success. Our knowledgeable and highly responsive services and support team’s mission is to ensure timely implementation and problem resolution in the most courteous manner. The role is accountable for meeting initial response time Service Levels for all cases in the assigned region, triage and meet overall response time Service Levels for assigned cases. Additionally, the Support Analyst is responsible for suggesting improvements to the case handling process and service requests. Job Duties and Responsibilities Deliver World class customer support in a knowledgeable, courteous and responsive way Ensure that all cases received are recorded in the ticketing tool Assign priority to tickets based upon impact to the users and the SLA guidelines Identify nature of tickets based upon reported symptoms and categorization rules Provide first-line investigation and diagnosis of all cases Document troubleshooting steps and resolution details Submit suggestions for service requests Responsible for communication, keeping customers informed about their ticket status at agreed intervals Associate tickets with other records (i.e. Enhancement request, R&amp;D tickets, emails, Knowledge Articles, Known Errors, etc.) Escalate Major Incidents to the Incident Manager Delegates responsibility by assigning tickets to the appropriate escalation line for resolution Performs post-resolution customer review to ensure that all work services are functioning properly, and all ticket documentation is complete Proactively escalate tickets at risk of breaching Service Level Agreement, to the Incident Manager Provides customer with training and assistance on secure use of our applications and systems Ensures compliance to global operational standards, procedures and best practices. &nbsp; Always ensures protection of customer systems and information &nbsp; Position could include shift work and/or on-call duties Requirements Bachelor’s degree in computer science or equivalent&nbsp; Strong communication skills (written/spoken)&nbsp; Well-organized with attention to detail&nbsp; Good customer-approach/very customer-centric Webservices (SOAP, REST, Groovy) The more of the following, the better: Operating Systems (Windows, Linux, Mac OS X, …)&nbsp; Programming Languages (JAVA, C#, …)&nbsp; Scripting (XML, HTML, JSON, CSS, XSLT, …)&nbsp; Nice-to-haves ITIL-Foundation A professional command of Dutch 2+ years’ experience in a Customer/Technical Support environment Knowledge of: Public Key Infrastructure (PKI) Computer Networking Databases (Oracle, MariaDB, MS SQL, …)&nbsp; Application Servers (Websphere, Apache Tomcat,&nbsp;Weblogic, JBOSS, …) Web Servers (NGINX, Apache HTTP Server, …) Mobile development (Android, iOS)&nbsp; &nbsp; &nbsp; #LI-LS1 #LI-hybrid &nbsp; &nbsp;

Support Analyst

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.OneSpan est à la recherche d'un.e ANALYSTE, SOUTIEN TECHNIQUE APPLICATIONS pour se joindre à notre équipe à Montréal. Selon une approche mettant le client au centre de vos interventions, vous évaluerez et respecterez les niveaux de service requis en plus de résoudre les problématiques techniques de premier niveau et ce, tout en respectant les ententes de service. Finalement, vous participerez à l’amélioration du processus de traitement des cas et de demandes de service. En rejoignant notre équipe, vous ferez partie d'une équipe de premier niveau, dévouée et déterminée à offrir un support technique hors pair à nos clients. Notre service vise à offrir un service de première qualité et l’essence de notre mission d’assurer une mise en oeuvre rapide des solutions et une résolution des problèmes centrée sur les besoins du client. En plus de la maîtrise du français, celle de l'espagnol et/ou du portugais est essentielle pour réussir dans ce rôle car vous supporterez des clients d’Amérique Latine. Principales responsabilités : Fournir le meilleur support au client et ce, de manière efficace, courtoise et proactive Enregistrer es cas reçus dans l'outil de suivi des demandes Attribuer la priorité aux tickets en fonction de leur impact sur les utilisateurs et des directives SLA et identifier la nature leur nature Investiguer et offrir un diagnostic de premier niveau pour tous les cas Documenter les étapes troubleshooting et les détails de résolution Soumettre des suggestions pour les demandes de service Assurer l’efficacité des canaux de communication, en tenant les clients informés sur la progression de leur demande selon la fréquence convenues Escalader les incidents majeurs au gestionnaire des incidents Assigner les tickets à la ligne d'escalade appropriée pour sa résolution Effectue suivi auprès du client après résolution Transférer vers le gestionnaire des incidents, de manière proactive, les tickets présentant un risque de bris de l'entente de niveau de service Fournir au client une formation et une assistance sur l'utilisation sécurisée de nos applications et systèmes Assurer la conformité aux normes opérationnelles, aux procédures et aux meilleurs pratiques de l’industrie Assurer, en tous temps, la protection des systèmes et des informations des clients Le poste pourrait inclure du travail par quarts et / ou des tâches de garde Exigences minimales : Baccalauréat en informatique ou équivalent 2 ans d’expérience dans un environnement de support des applications informatiques Solides compétences en communication (écrite / parlée) ⁠Bien organisé avec une attention aux détails Bonnes compétences techniques en informatiques et en service à la clientèle Bonne connaissance Windows Exigences souhaitées : Connaissance du français ou de l'espagnol (écrite / parlée) REST API Scripting (HTML, JSON, CSS,…) Connaissance générale en infrastructure Langages de programmation (JAVA, C #,…) Fondation ITIL À propos de nous :Nous VOUS offrons l’occasion de protéger la société des fraudes numériques. Vous occuperez des fonctions et assumerez des responsabilités importantes; votre travail aura des retombées positives. Notre entreprise prend rapidement les mesures nécessaires pour demeurer à la fine pointe des récentes technologies et tendances de l’industrie, afin de mieux orienter et soutenir votre travail. Si vous souhaitez faire partie d’une équipe dont l’objectif est d’aider les organisations à sécuriser leur transformation numérique, nous aimerions vous rencontrer! Nous savons que la réussite de notre entreprise dépend de personnes de diverses perspectives, idées et cultures. À cet égard, nous sommes déterminés à bâtir une communauté d’appartenance et de liens significatifs. Nous croyons que la création des meilleurs produits et services passe par l’embauche des meilleurs talents. OneSpan souscrit au principe d’équité en matière d’emploi. ----- OneSpan is looking for an APPLICATION SUPPORT ANALYST to join our team in Montréal. The Support Analyst has responsibility for the handling of all 1st line support cases in the assigned region in a knowledgeable, courteous and responsive way. While meeting initial response time Service Levels for all cases in the assigned region, you will triage and meet overall response time Service Levels for assigned cases. Additionally, the Support Analyst is responsible for suggesting improvements to the case handling process and service requests. By joining the Customer Support, you will be part of valued A-Class team who is dedicated and determined to offer a word-class technical support to our clients. This team is fully committed to our customers’ success. Their knowledgeable and highly responsive services and support team’s mission is to ensure timely implementation and problem resolution in the most courteous manner. Key Responsibilities: Deliver World class customer support in a knowledgeable, courteous and responsive way Ensure that all cases received are recorded in the ticketing tool Assign priority to tickets based upon impact to the users and the SLA guidelines Identify nature of tickets based upon reported symptoms and categorization rules Provide first-line investigation and diagnosis of all cases Document troubleshooting steps and resolution details Submit suggestions for service requests Responsible for communication, keeping customers informed about their ticket status at agreed intervals Associate tickets with other records (i.e. Enhancement request, R&amp;D tickets, emails, Knowledge Articles, Known Errors, ) Escalate Major Incidents to the Incident Manager Delegates responsibility by assigning tickets to the appropriate escalation line for resolution Performs post-resolution customer review to ensure that all work services are functioning properly, and all ticket documentation is complete Proactively escalate tickets at risk of breaching Service Level Agreement, to the Incident Manager Provides customer with training and assistance on secure use of our applications and systems Ensures compliance to global operational standards, procedures and best Always ensures protection of customer systems and information Position could include shift work and/or on-call duties Minimum Requirements: Bachelor’s degree in computer science or equivalent 2+ years’ experience in a Customer/Technical Support environment Strong communication skills (written/spoken) Well-organized with attention to detail Good customer-approach/very customer-centric Windows – MS Office The more of the following requirements, the better: French or Spanish knowledge (written/spoken) REST API Scripting (HTML, JSON, CSS, …) General Networking Knowledge Programming Languages (JAVA, C#, …) ITIL-Foundation About Us:We offer YOU the opportunity to protect the world from digital fraud. You hold significant responsibility and accountability; your work makes an impact. We move quickly to stay on top of the latest technology and industry trends which inform and help your work. If you want to join a team that helps organizations secure their digital transformation, we want to “meet” you! We know it takes people with a diversity of perspectives, ideas and culture to make our company succeed We are committed to building a community of belonging and meaningful connections. We believe that hiring the best talent, will lead to the creation of better products and services. OneSpan is an Equal Opportunity employer. For more information please visit our Privacy Center. &nbsp; #LI-LS1 #LI-hybrid &nbsp;

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.OneSpan est à la recherche d'un Chef de produit qui mènera notre plateforme de&nbsp;Digital&nbsp;Agreements&nbsp;eSignature&nbsp;vers la réussite en s'assurant que nos clients, partenaires et la communauté de développement dans son ensemble peuvent rapidement et facilement utiliser nos produits et services pour intégrer, étendre et développer des applications afin d'assurer leur succès. Ce poste est ouvert aux candidats résidant à Montréal, au Québec, au Canada. Il s'agit d'un poste hybride (bureau à Montréal où vous vous rendrez 2 jours par semaine).&nbsp;&nbsp; Vous&nbsp;êtes&nbsp;orienté&nbsp;vers les&nbsp;résultats&nbsp;et vous&nbsp;êtes&nbsp;autonome. Vous&nbsp;avez&nbsp;un appétit insatiable pour la&nbsp;définition&nbsp;de&nbsp;produits&nbsp;performants&nbsp;basés&nbsp;sur la&nbsp;demande&nbsp;du&nbsp;marché&nbsp;et sur des données&nbsp;provenant&nbsp;de&nbsp;diverses&nbsp;sources.&nbsp;Votre&nbsp;capacité&nbsp;à&nbsp;saisir, à combiner et à&nbsp;traduire&nbsp;les&nbsp;capacités&nbsp;des&nbsp;consommateurs&nbsp;et les&nbsp;capacités&nbsp;techniques,&nbsp;ainsi&nbsp;que&nbsp;les exigences du&nbsp;marché,&nbsp;en&nbsp;résultats&nbsp;commerciaux&nbsp;valables,&nbsp;définit&nbsp;votre&nbsp;succès.&nbsp;Votre&nbsp;vision vous&nbsp;permet&nbsp;d'avoir&nbsp;une&nbsp;vue&nbsp;complète&nbsp;tout&nbsp;en&nbsp;étant&nbsp;capable de vous&nbsp;plonger&nbsp;dans les&nbsp;détails.&nbsp; Vous&nbsp;apportez&nbsp;votre&nbsp;expertise&nbsp;dans le processus de gestion du cycle de vie des&nbsp;produits&nbsp;(Product&nbsp;Lifecycle&nbsp;Management process)&nbsp;pour les&nbsp;projets&nbsp;nouveaux et&nbsp;existants, tout&nbsp;en&nbsp;définissant&nbsp;les OKR qui&nbsp;génèrent&nbsp;les&nbsp;résultats&nbsp;souhaités&nbsp;par&nbsp;l'entreprise. Vous&nbsp;dirigerez&nbsp;le plan&nbsp;d'action&nbsp;du&nbsp;produit&nbsp;et&nbsp;travaillerez&nbsp;en&nbsp;étroite&nbsp;collaboration avec les équipes de Développement de&nbsp;Produits, Ventes, Marketing,&nbsp;l'UX, Services,&nbsp;l'Ingénierie&nbsp;et la Direction de&nbsp;OneSpan&nbsp;pour guider la livraison, le&nbsp;lancement&nbsp;et le&nbsp;soutien&nbsp;aux&nbsp;meilleurs&nbsp;produits&nbsp;au monde pour la signature&nbsp;électronique,&nbsp;l'exécution&nbsp;et la gestion des transactions et des documents&nbsp; Enfin, vous&nbsp;vous&nbsp;épanouissez&nbsp;dans&nbsp;l'expérience&nbsp;utilisateur&nbsp;exceptionnelle, les principes de conception et&nbsp;l'innovation&nbsp;afin&nbsp;d'assurer&nbsp;le succès des&nbsp;produits&nbsp;dans le monde&nbsp;entier. Vous&nbsp;travaillez&nbsp;de manière&nbsp;professionnelle&nbsp;avec&nbsp;toutes&nbsp;les parties&nbsp;concernées&nbsp;au sein&nbsp;d'une&nbsp;culture&nbsp;digitale,&nbsp;en&nbsp;constante&nbsp;évolution&nbsp;et&nbsp;orientée&nbsp;vers la&nbsp;réussite.&nbsp; Responsabilités: Gérer&nbsp;la vision et la&nbsp;stratégie&nbsp;produit&nbsp;pour la&nbsp;différenciation&nbsp;sur le&nbsp;marché, la&nbsp;compétitivité&nbsp;et la&nbsp;valeur&nbsp;du&nbsp;produit Suivre les indicateurs d'engagement et d'adoption afin de s'assurer que ces expériences répondent efficacement aux besoins des clients Mener la planification interne de la feuille de route, la planification/les revues trimestrielles et s'adresser aux parties prenantes internes. Gérer le processus de gestion du cycle de vie&nbsp;(Product&nbsp;Lifecycle&nbsp;Management)&nbsp;des&nbsp;produits&nbsp;afin&nbsp;d'orienter&nbsp;les&nbsp;décisions&nbsp;de l'entreprise&nbsp;avec l’équipe Agir en tant que point de contact principal au sein de l'équipe interfonctionnelle - , l'Ingénierie, Être le canal de communication entre les Ventes, le Développement d’affaires, l’UX, Opérations et le Marketing. Favoriser les interactions et les réunions avec nos clients et nos partenaires afin de collecter les observations des clients et d'obtenir des informations sur l'utilisation de nos produits et services. Définir les exigences du marché et des produits, les caractéristiques et les services, les scénarios d'utilisation, les spécifications et les cas d'utilisation qui seront utilisés Étudier et comprendre les besoins et les tendances du marché, ainsi que la « carry-on&nbsp;competitive&nbsp;analysis », afin d'orienter la stratégie et le développement des produits. Mesurer les résultats grâce à l'analyse et au retour d'information et continuer à évoluer vers la solution optimale.&nbsp; Exigences et compétences: 3&nbsp;ans&nbsp;d'expérience dans un rôle de Gestion de Produits de logiciels Expérience dans le secteur bancaire, l'assurance ou l'industrie des services financiers. Expérience en gestion des escalades clients&nbsp;et en pilotage des besoins d’expansion basés sur la feuille de route produit Expérience dans le développement et la gestion de projets d'applications intégrées, d'exigences en matière d'applications et d'API et de&nbsp;software-as-a-service&nbsp;(SaaS) est&nbsp;requise. Connaissance des meilleures pratiques sur les systèmes d’opérations et navigateurs des plateformes mobiles et web. Instinct de conception exceptionnel et de intérêt pour les produits sur toutes les plates-formes Excellentes compétences en matière de communication écrite, orale et de présentation Excellentes compétences en matière de leadership et de relations humaines pour interagir avec les collègues, les équipes interfonctionnelles et les clients. Solides compétences en matière d'organisation, de planification, d'analyse et de prise de décision&nbsp; Avis: Ce poste nécessite la maîtrise d'une langue autre que le français car vous serez en partenariat avec des clients internes et/ou externes hors du Québec. ______________________________________________________________________________________________________________________________ OneSpan is looking for a Product Manager to evolve our Digital Agreements eSignature platform, helping define the future of trusted digital agreements in an increasingly fast-moving, AI-driven world. In this role you will lead our core eSign platform to success by ensuring that our customers, partners and the development community at large can quickly and easily use our products and services to integrate, extend and develop applications to ensure their success. This position is open to candidates residing in Montreal, Quebec, Canada. This is a hybrid role (office in Montreal, where you will work 2 days a week) You are results-oriented and self-directed with an insatiable appetite for defining successful products based on market demand and input from a variety of sources. Your ability to grasp, combine and translate consumer and technical capabilities and market requirements into valuable business outcomes defines your success. Your vision lets you plan the big picture while being able to dive into the details and manage customer expectations. You bring expertise in driving the Product Lifecycle Management process for new and existing projects, while defining the OKR’s that drive desired business outcomes. You will drive the product roadmap and work closely with Product Marketing, Product Development, Sales, Marketing, UX, Services, Engineering and OneSpan Management to guide the delivery, launch and support of the best products on the planet for electronic signing, execution and management of transactions and documents. Lastly, you thrive off exceptional user experience, design principles, and innovation to ensure the success of the products worldwide. You work in a professional manner with stakeholders across the board within a fast-moving, digital, success-oriented culture. Responsibilities: Manage the product vision and strategy for market differentiation, competitiveness and product value Track engagement and adoption metrics to ensure these experiences effectively serve customer needs Drive internal roadmap planning, quarterly planning/reviews and address to internal stakeholders Own the Product Lifecyle Management Process to identify business needs with the team Act as the central point of communication to the cross-functional teams - Engineering, Product Marketing, Sales, Business Development, UX, Operations, and Marketing Drive interaction and meetings with our customers and partners to gather customer feedback and gain insight into the use of our products and services Define market and product requirements, features and services, user scenarios, specifications, and use cases to be used Research and understand market needs and trends, and carry-on competitive analysis to drive product strategy and development Measure outcomes through analytics and feedback and keep on iterating towards the optimal solution Requirements and Skills: 3+ years of experience in software Product Management role Experience in consumer in banking, insurance or financial services industries Customer escalation management and driving roadmap-based expansion needs Experience in developing and managing integrated application projects, application and API requirements and software-as-a-service (SaaS) is required Knowledge of best practices across mobile and web platforms operating systems and browsers Exceptional design instincts and product experiences across platforms Excellent written, presentation and oral communication skills Excellent leadership and people skills to interact with colleagues, cross-functional teams and customers Strong organizational, planning, analytical and decision-making skills Disclaimer:&nbsp; This position requires proficiency in a language other than French, as you will be working in partnership with internal and/or external customers outside Québec. #LI-Hybrid#LI-HW1

Chef de produit  - Product Manager

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.OneSpan&nbsp;est à la recherche d’un(e)&nbsp;chef de produit senior&nbsp;pour faire évoluer sa plateforme&nbsp;Digital&nbsp;Agreements, et contribuer à définir l’avenir des&nbsp;accords&nbsp;numériques de confiance dans un monde en constante évolution, propulsé par l’IA. Vous dirigerez&nbsp;une&nbsp;équipes&nbsp;de&nbsp;produits hautement&nbsp;performante et&nbsp;définirez&nbsp;la vision&nbsp;qui&nbsp;nous&nbsp;permettra de créer, de développer&nbsp;et&nbsp;d'innover dans le domaine des accords numériques sécurisés. Ce poste combine le leadership pratique, la stratégie produit, le partenariat exécutif et l'excellence dans l'exécution, afin de garantir que nos clients, nos partenaires et notre écosystème de développeurs puissent facilement intégrer, étendre et exploiter nos capacités pour offrir&nbsp;des expériences&nbsp;d'accords numériques&nbsp;sécurisées, intelligentes et transparentes.&nbsp; Vous êtes un(e) chef de produit chevronné qui a fait ses preuves dans la constitution, la direction et le développement d'équipes de produit, tout en lançant des produits à grande échelle et en tirant parti de capacités telles que l'automatisation, l'intelligence artificielle et les informations basées sur les données pour créer de la valeur pour les clients et favoriser la croissance de l'entreprise. Vous possédez une expertise approfondie en gestion du cycle de vie des produits, de la découverte du problème jusqu’à la livraison, la mesure des résultats et l’itération continue. Vous définissez et pilotez des OKR axés sur les résultats plutôt que sur les livrables, en veillant à ce que l’exécution demeure alignée sur la stratégie de l’entreprise.&nbsp; Vous êtes à l'aise avec l'ambiguïté, vous encadrez et gérez les chefs de produit, et jouez un rôle clé dans les discussions stratégiques liées au produit avec les équipes transversales et la direction. Vous accordez une grande importance à l’expérience utilisateur, l'excellence en matière de conception et l'innovation continue, en veillant à ce que les solutions d'accord numérique de OneSpan restent intuitives, sécurisées et évolutives à l'échelle mondiale dans un paysage numérique en rapide évolution.&nbsp;&nbsp; Ce poste est&nbsp;ouvert&nbsp;aux&nbsp;candidat(e)s&nbsp;résidant&nbsp;à&nbsp;Montréal, Québec, Canada. Il&nbsp;s’agit&nbsp;d’un&nbsp;rôle&nbsp;hybride, avec&nbsp;une&nbsp;présence&nbsp;au bureau de Montréal&nbsp;deux&nbsp;jours&nbsp;par&nbsp;semaine.&nbsp; Responsabilités: Gérer&nbsp;la vision et la&nbsp;stratégie&nbsp;produit&nbsp;afin&nbsp;d’assurer&nbsp;la&nbsp;différenciation&nbsp;sur le&nbsp;marché, la&nbsp;compétitivité&nbsp;et la&nbsp;valeur&nbsp;du&nbsp;produit&nbsp; Diriger,&nbsp;encadrer&nbsp;et&nbsp;développer&nbsp;une&nbsp;équipe de chefs de&nbsp;produit,&nbsp;en&nbsp;favorisant&nbsp;une&nbsp;culture de&nbsp;responsabilisation,&nbsp;d’imputabilité&nbsp;et&nbsp;d’amélioration&nbsp;continue&nbsp; Suivre&nbsp;les&nbsp;indicateurs&nbsp;d'engagement&nbsp;et&nbsp;d'adoption&nbsp;afin&nbsp;de&nbsp;s'assurer&nbsp;que&nbsp;ces&nbsp;expériences&nbsp;répondent&nbsp;efficacement&nbsp;aux&nbsp;besoins&nbsp;des clients.&nbsp; Piloter&nbsp;la planification interne de la&nbsp;feuille&nbsp;de route, la planification/les revues&nbsp;trimestrielles&nbsp;et&nbsp;s'adresser&nbsp;aux parties&nbsp;prenantes&nbsp;internes.&nbsp; Être&nbsp;responsable&nbsp;de&nbsp;l’évolution&nbsp;continue du processus de gestion du cycle de vie des&nbsp;produits, et&nbsp;habiliter&nbsp;l’équipe&nbsp;à prendre des&nbsp;décisions&nbsp;d’affaires&nbsp;basées&nbsp;sur les données&nbsp; Agir&nbsp;comme&nbsp;point de contact central&nbsp;auprès&nbsp;des équipes&nbsp;transversales&nbsp;:&nbsp;Ingénierie, Marketing&nbsp;produit, Ventes, Développement des affaires, UX,&nbsp;Opérations&nbsp;et Marketing Mener des interactions et des rencontres avec les clients et partenaires afin de recueillir leurs commentaires et mieux comprendre l’utilisation de nos produits et services Définir les exigences du marché et du produit, les fonctionnalités et services, les scénarios utilisateurs, les spécifications et les cas d’utilisation Analyser les besoins et tendances du marché et réaliser des analyses concurrentielles pour orienter la stratégie et le développement produit Mesurer les résultats à l’aide de données analytiques et de rétroaction, et itérer continuellement vers des solutions optimales&nbsp; &nbsp;Exigences et&nbsp;compétences&nbsp;:&nbsp; 3 à 5&nbsp;ans&nbsp;ou&nbsp;plus&nbsp;d’expérience&nbsp;en&nbsp;gestion de&nbsp;produit&nbsp;logiciel, à&nbsp;titre&nbsp;de chef de&nbsp;produit&nbsp; Expérience&nbsp;dans le&nbsp;secteur&nbsp;bancaire, des assurances&nbsp;ou&nbsp;des services financiers.&nbsp;&nbsp;&nbsp; Expérience&nbsp;directe&nbsp;en&nbsp;gestion du personnel, y&nbsp;compris&nbsp;le&nbsp;recrutement, le coaching, la gestion des performances et le&nbsp;développement&nbsp;de&nbsp;carrière.&nbsp; Gestion des escalades clients et&nbsp;exécution&nbsp;de la&nbsp;feuille&nbsp;de route&nbsp;&nbsp;&nbsp; Instinct&nbsp;exceptionnel&nbsp;en&nbsp;matière de conception et&nbsp;expérience&nbsp;des&nbsp;produits&nbsp;sur&nbsp;toutes&nbsp;les&nbsp;plateformes&nbsp;&nbsp;&nbsp; Excellentes compétences en communication écrite, orale et en présentation, tant auprès des clients que de la haute direction Excellentes compétences en matière de leadership et de relations humaines pour inspirer, aligner et développer les équipes tout en collaborant efficacement avec les responsables interfonctionnels et les clients&nbsp;&nbsp; Solides compétences en matière d'organisation, de planification, d'analyse et de prise de décision concernant les produits&nbsp; &nbsp;Avis:&nbsp;Ce poste&nbsp;nécessite&nbsp;la&nbsp;maîtrise&nbsp;d'une&nbsp;langue&nbsp;autre&nbsp;que&nbsp;le français car vous&nbsp;serez&nbsp;en&nbsp;partenariat&nbsp;avec des&nbsp;clients&nbsp;internes et/ou&nbsp;externes hors du Québec.&nbsp; _______________________________________________________________________________________________________________________________ OneSpan is looking for a Senior Product Manager&nbsp;to evolve our Digital Agreements platform, helping define the future of trusted digital agreements in an increasingly fast-moving, AI-driven world. You will lead a high-performing product team, setting the vision for how we build, scale, and innovate trusted digital agreement experiences. This role combines hands-on people leadership, product strategy, executive partnership, and execution excellence, ensuring our customers, partners, and developer ecosystem can easily integrate, extend, and build on our capabilities to deliver secure, intelligent, and seamless digital agreement experiences.&nbsp; You are a seasoned product leader with a strong track record of building, leading, and developing product teams while launching products at scale and leveraging capabilities—such as automation, AI intelligence, and data-driven insights—to unlock new customer value and business growth. You bring depth in end-to-end Product Lifecycle Management, owning problem discovery through delivery, measurement, and iteration. You define and drive OKRs that align teams around outcomes, not outputs, and ensure execution remains tightly connected to company strategy.&nbsp; You are comfortable navigating ambiguity, coaching and managing Product Managers, and acting as a trusted product voice in cross-functional and executive forums. You champion exceptional user experience, design excellence, and continuous innovation, ensuring OneSpan’s digital agreement solutions remain intuitive, secure, and globally scalable in a rapidly evolving digital landscape. This position is open to candidates who have their residence in Montreal, Quebec, Canada. This role is&nbsp;hybrid&nbsp;(office in Montreal where you would go 2 days/week).&nbsp; &nbsp;Responsibilities:&nbsp; Manage the product vision and strategy for market differentiation,&nbsp;competitiveness&nbsp;and product value Lead, coach, and develop a team of Product Managers, fostering a culture of ownership, accountability, and continuous improvement Track engagement and adoption metrics to ensure these experiences effectively serve customer needs Drive internal roadmap planning, quarterly planning/reviews and address to internal stakeholders Own and continuously evolve the Product Lifecycle Management process, empowering your team to drive data-informed business decisions Act as the central point of communication to the cross-functional teams - Engineering, Product Marketing, Sales, Business Development, UX, Operations, and Marketing Drive interaction and meetings with our customers and partners to gather customer feedback and gain insight into the use of our products and services Define market and product requirements, features and services, user scenarios, specifications, and use cases to be used Research and understand market needs and trends, and carry-on competitive analysis to drive product strategy and development Measure outcomes through analytics and feedback and keep on iterating towards the optimal solution undefined&nbsp; &nbsp;Requirements and Skills:&nbsp; 3 to&nbsp;5+ years of experience in software Product Management&nbsp;as a Manager&nbsp; Experience in consumer in banking, insurance or financial services industries&nbsp; Direct people management experience, including hiring, coaching, performance management, and career development &nbsp; Exceptional design instincts and product experiences across platforms&nbsp; Excellent written, presentation and oral communication skills to customers or executive management &nbsp; Excellent leadership and people skills to inspire, align, and develop teams while partnering effectively with cross-functional leaders and customers &nbsp; Strong organizational, planning, analytical and product decision-making skills&nbsp; Disclaimer: &nbsp;This position requires&nbsp;proficiency&nbsp;in a language other than French, as you will be working in partnership with internal and/or external customers outside Québec.&nbsp; #LI-Hybrid&nbsp;#LI-HW1&nbsp;

Chef de produit senior - Senior Product Manager

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.&nbsp;OneSpan is looking for an experienced Territory Account Manager to join our cybersecurity sales team in the US.&nbsp; We are looking for someone who will be responsible for all aspects of sales, with a primary focus on generating new business while also managing existing accounts within the Financial Services Industry Your responsibilities will encompass the full sales cycle, including prospecting, lead qualification, negotiation, and successfully closing deals with end-customers.&nbsp; We are searching for individuals who embody ambition and possess a proactive mindset, as we are dedicated to expanding our sales team and propelling our company towards a prosperous future.&nbsp; If you're eager to contribute to our growth journey, we invite you to join us on this exciting endeavor!&nbsp; Key Responsibilities:&nbsp; Developing new prospects (new logos) while differentiating and upselling OneSpan value proposition. Work to identify and implement new and improved sales presentations to negotiate and overcome sales objections. Achieve monthly, quarterly, and annual sales objectives and sales quotas, while ensuring the optimum customer experience and satisfaction.&nbsp; Work within set key performance measurements defined by management team and process sales transactions using internal provisioning systems and follow set processes and procedures. Provide and update timely forecast and opportunity details within Salesforce CRM.&nbsp; Responsible for additional job duties such as meeting outbound call and sales goals as assigned. This would involve follow-up with prospects as well as upsell to existing customers.&nbsp; Work with colleagues and immediate supervisions to ensure that proven sales techniques are followed and enhanced.&nbsp; Set-up and deliver sales presentations, product/service demonstrations, and other sales actions.&nbsp; Minimum Requirements:&nbsp; Several years of direct/high-touch sales experience, focusing on FSI (Financial Services Industry) with a strong emphasis on security solutions, including SaaS models related to authentication, digital agreements, electronic signatures, and workflow automation.&nbsp; Proven success as a hunter and a field sales expert, adept at securing new logo accounts.&nbsp; Exceptional communication skills coupled with a client-centric attitude that fosters strong relationships.&nbsp; Assertive and autonomous professional with adept negotiation skills for effective interactions with clients.&nbsp; Demonstrated track record of consistently surpassing targets and achieving new account acquisitions.&nbsp; Proficiency in thriving within a fast-paced, high-performance team environment characterized by open communication and collaboration.&nbsp; Ability to navigate and excel amidst ambiguity, showcasing adaptability in evolving processes.&nbsp; Self-reliant and proactive, with a knack for seeking resources and support when required to ensure success.&nbsp; Recognizes and values teamwork, contributing effectively to collective objectives.&nbsp; #LI-Remote#LI-HW1

Territory Account Manager

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.OneSpan is looking for an experienced Territory Account Manager to join our sales team in the US.&nbsp; We are looking for someone who will be responsible for all aspects of sales, with a primary focus on generating new business while also managing existing accounts within the Financial Services Industry Your responsibilities will encompass the full sales cycle, including prospecting, lead qualification, negotiation, and successfully closing deals with end-customers.&nbsp; We are searching for individuals who embody ambition and possess a proactive mindset, as we are dedicated to expanding our sales team and propelling our company towards a prosperous future.&nbsp; If you're eager to contribute to our growth journey, we invite you to join us on this exciting endeavor!&nbsp; Key Responsibilities:&nbsp; Developing new prospects (new logos) while differentiating and upselling OneSpan value proposition. Work to identify and implement new and improved sales presentations to negotiate and overcome sales objections.&nbsp; Achieve monthly, quarterly, and annual sales objectives and sales quotas, while ensuring the optimum customer experience and satisfaction.&nbsp; Work within set key performance measurements defined by management team and process sales transactions using internal provisioning systems and follow set processes and procedures. Provide and update timely forecast and opportunity details within Salesforce CRM.&nbsp; Responsible for additional job duties such as meeting outbound call and sales goals as assigned. This would involve follow-up with prospects as well as upsell to existing customers.&nbsp; Work with colleagues and immediate supervisions to ensure that proven sales techniques are followed and enhanced.&nbsp; Set-up and deliver sales presentations, product/service demonstrations, and other sales actions.&nbsp; Minimum Requirements:&nbsp; Several years of direct/high-touch sales experience, focusing on FSI (Financial Services Industry) with a strong emphasis on security solutions, including SaaS models related to authentication, digital agreements, electronic signatures, and workflow automation.&nbsp; Proven success as a hunter and a field sales expert, adept at securing new logo accounts.&nbsp; Exceptional communication skills coupled with a client-centric attitude that fosters strong relationships.&nbsp; Assertive and autonomous professional with adept negotiation skills for effective interactions with clients.&nbsp; Demonstrated track record of consistently surpassing targets and achieving new account acquisitions.&nbsp; Proficiency in thriving within a fast-paced, high-performance team environment characterized by open communication and collaboration.&nbsp; Ability to navigate and excel amidst ambiguity, showcasing adaptability in evolving processes.&nbsp; Self-reliant and proactive, with a knack for seeking resources and support when required to ensure success.&nbsp; Recognizes and values teamwork, contributing effectively to collective objectives.&nbsp; Developing new prospects (new logos) while differentiating and upselling OneSpan value proposition. Work to identify and implement new and improved sales presentations to negotiate and overcome sales objections. Achieve monthly, quarterly, and annual sales objectives and sales quotas, while ensuring the optimum customer experience and satisfaction.&nbsp; Work within set key performance measurements defined by management team and process sales transactions using internal provisioning systems and follow set processes and procedures. Provide and update timely forecast and opportunity details within Salesforce CRM.&nbsp; Responsible for additional job duties such as meeting outbound call and sales goals as assigned. This would involve follow-up with prospects as well as upsell to existing customers.&nbsp; Work with colleagues and immediate supervisions to ensure that proven sales techniques are followed and enhanced.&nbsp; Set-up and deliver sales presentations, product/service demonstrations, and other sales actions.&nbsp; Minimum Requirements:&nbsp; Several years of direct/high-touch sales experience, focusing on FSI (Financial Services Industry) with a strong emphasis on security solutions, including SaaS models related to authentication, digital agreements, electronic signatures, and workflow automation.&nbsp; Proven success as a hunter and a field sales expert, adept at securing new logo accounts.&nbsp; Exceptional communication skills coupled with a client-centric attitude that fosters strong relationships.&nbsp; Assertive and autonomous professional with adept negotiation skills for effective interactions with clients.&nbsp; Demonstrated track record of consistently surpassing targets and achieving new account acquisitions.&nbsp; Proficiency in thriving within a fast-paced, high-performance team environment characterized by open communication and collaboration.&nbsp; Ability to navigate and excel amidst ambiguity, showcasing adaptability in evolving processes.&nbsp; Self-reliant and proactive, with a knack for seeking resources and support when required to ensure success.&nbsp; Recognizes and values teamwork, contributing effectively to collective objectives.&nbsp; #LI-Remote#LI-HW1

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.We’re seeking a highly detail-oriented and data-driven HR Operations Specialist to join our Global HR Team. In this role, you’ll own key HR processes across the employee lifecycle and help drive operational excellence in HR systems, compliance, and service delivery. Reporting to the Global HR Operations Manager, you’ll play a critical role in ensuring data integrity, optimizing HRIS functionality, and continuously improving processes to support a growing global workforce. Key Responsibilities: Employee Lifecycle &amp; HR Service Delivery Own the end-to-end logistics of our core employee lifecycle processes including onboarding, job changes, promotions, and offboarding. Deliver an exceptional onboarding experience ensuring consistency for employees and managers; lead orientation sessions for US employees to introduce company culture, policies, and benefits. Respond to HR inquiries in our shared mailboxes with timely, accurate guidance about policies, benefits, processes, leaves of absences, and more. Coordinate with payroll, finance, legal, and local HR teams to ensure seamless employee support. HR Systems &amp; Data Integrity Manage day-to-day HR Systems operations (e.g., Workday, LMS) ensuring impeccable data accuracy across regions and proactively improving our processes. Support Workday testing, enhancements, and configuration for key HR projects (e.g., performance reviews, merit cycle, etc.). Generate and analyze reports for headcount, turnover, compliance, and other key metrics with high-detail orientation. Compensation &amp; Benefits Administer benefits for North America; manage enrollments, answer employee questions, vendor coordination, and invoice management. Support our HRBP’s and local HR teams with global compensation initiatives throughout the year. Compliance &amp; Employment Practices Drive adherence to local labor laws, internal policies, and data privacy standards and maintain comprehensive HR documentation of our policies and procedures. Monitor evolving HR compliance trends and recommend process or policy improvements. Support global HR policy development. Cross-Functional Collaboration Act as a key point of contact for employees across multiple regions and time zones. Collaborate with HRBP’s and local HR on projects and initiatives during the year. Work closely with global HR, finance, legal, and IT teams to drive continuous improvement in HR operations. Requirements: Bachelor's degree. 2–3 years of HR experience (HR Operations, Coordinator, or similar role). Hands-on experience with HRIS (preferably Workday) and other HR tools. Strong MS office Suite in particular Excel and Powerpoint. Clear communication with the ability to present confidently and concisely. Highly self-sufficient, detail-oriented, and committed to data accuracy and operational excellence. Must be available and responsive during OneSpan core hours (8-5 local time) Salary: $75,000 - $85,000 (depending on experience and qualifications) #LI-remote#LI-HW1 &nbsp; &nbsp;

HR Operations Specialist

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences. OneSpan recherche un(e) Analyste de soutien associé(e) (poste temporaire) pour se joindre à notre équipe dynamique de Montréal! En tant qu’analyste de soutien, tu seras le premier point de contact pour nos clients, offrant un service de calibre mondial avec professionnalisme, courtoisie et rapidité. Tu feras partie d’une équipe passionnée, engagée à assurer la réussite de nos clients grâce à un soutien exceptionnel et des solutions efficaces. Ton rôle consistera à gérer les demandes de premier niveau, assurer le respect des délais de service (SLA) et proposer des améliorations continues pour optimiser nos processus et l’expérience client. Rejoins une équipe qui valorise la collaboration, la réactivité et l’excellence du service! Tâches et responsabilités Offrir un service de soutien à la clientèle de calibre mondial, de façon compétente, courtoise et rapide. S’assurer que tous les billets reçus sont enregistrés dans l’outil de billetterie. Attribuer une priorité aux billets en fonction de leur impact sur les utilisateurs et des directives de l’entente de niveau de service (SLA). Identifier la nature des billets en fonction des symptômes signalés et des règles de catégorisation. Effectuer la première analyse et le diagnostic initial de tous les cas. Documenter les étapes de dépannage et les détails de la résolution. Soumettre des suggestions pour les demandes de service. Assurer la communication avec les clients afin de les tenir informés de l’état de leur billet à intervalles convenus. Associer les billets à d’autres enregistrements (p. ex. : demande d’amélioration, billet R&amp;D, courriels, articles de la base de connaissances, erreurs connues, etc.). Escalader les incidents majeurs au gestionnaire des incidents. Déléguer la responsabilité en assignant les billets à la ligne d’escalade appropriée pour résolution. Effectuer un suivi après résolution afin de s’assurer que tous les services fonctionnent correctement et que la documentation du billet est complète. Escalader de façon proactive les billets à risque de dépasser le délai prévu dans le SLA auprès du gestionnaire des incidents. Offrir aux clients de la formation et de l’assistance sur l’utilisation sécuritaire de nos applications et systèmes. Veiller au respect des normes, procédures et meilleures pratiques opérationnelles globales. S’assurer en tout temps de la protection des systèmes et des renseignements des clients. Le poste peut comprendre du travail par quarts et/ou des périodes de garde (on-call). Exigences Baccalauréat en informatique ou équivalent. Minimum de 2 ans d’expérience dans un environnement de soutien à la clientèle ou de soutien technique. Bonne maîtrise de Windows et de la suite MS Office. Connaissances en réseautique. Excellentes habiletés de communication (écrite et verbale). Sens de l’organisation et souci du détail. Fort sens du service à la clientèle / approche axée sur le client. Les compétences suivantes constituent un atout : Systèmes d’exploitation (Linux, Mac OS X, …) Langages de programmation (JAVA, C#, …) Langages de script (XML, HTML, JSON, CSS, XSLT, …) Bases de données (Oracle, MariaDB, MS SQL, …) Serveurs d’applications (Apache) Développement mobile (Android, iOS) Atouts supplémentaires : Certification ITIL Foundation Services Web (SOAP, REST, Groovy) Connaissance d’autres langues que l’anglais OneSpan recherche un(e) SPÉCIALISTE PRODUIT pour rejoindre notre équipe à Montréal. Le/la spécialiste produit est chargé(e) de traiter les cas de deuxième niveau liés aux produits/services OneSpan qui lui sont attribués, de manière compétente, courtoise et réactive. Les cas de deuxième niveau ne peuvent généralement pas être traités par les analystes/spécialistes du support (premier niveau). Le spécialiste produit travaillera en étroite collaboration avec une équipe de spécialistes produit et Équipe de développement (troisième ligne) afin d'apporter une solution rapide. Le titulaire du poste est chargé de respecter les niveaux de service en matière de restauration et de résolution pour tous les incidents liés aux produits/services OneSpan qui lui sont attribués. En outre, le spécialiste produit est chargé de créer et de tenir à jour une base de connaissances interne et externe afin de garantir un service de support client de classe mondiale. En rejoignant le département Support client, vous ferez partie d'une équipe de premier ordre, dévouée et déterminée à offrir un support technique de classe mondiale à nos clients. Cette équipe est pleinement engagée dans la réussite de nos clients. Sa mission est d'assurer une mise en œuvre rapide et une résolution des problèmes dans les meilleurs délais, avec courtoisie, grâce à ses services compétents et hautement réactifs. Responsabilités principales : Fournir un service de support client de classe mondiale de manière compétente, courtoise et réactive. Examiner et diagnostiquer les billets afin d'obtenir une résolution aussi rapidement que possible Fournir une analyse et un diagnostic spécialisés pour tous les billets Vérifier la résolution avec les clients et résoudre les billets assignés Documenter les étapes de dépannage et les détails de la résolution Escalader les incidents majeurs vers le gestionnaire des incidents Transmettre de manière proactive les billets susceptibles d'enfreindre le contrat de niveau de service/contrat de niveau opérationnel au responsable des incidents. Transmettre et hiérarchiser les incidents non résolus à la troisième ligne. Devenir l'expert en la matière (SME) pour les produits/services assignés.. Rechercher et élaborer de manière proactive des plans visant à acquérir et à maintenir les connaissances pertinentes pour les produits/services associés. Créer et soumettre un guide de dépannage de première ligne Créer et soumettre des articles de connaissances Partager les connaissances relatives aux produits/services assignés au sein de l'équipe de support client global et d'autres équipes chez OneSpan Veiller au respect des normes opérationnelles, procédures et meilleures pratiques mondiales Orientation produit Assure en permanence la protection des systèmes et des informations des clients Le poste peut inclure du travail de quart et/ou du travail sur appel. Exigences Baccalauréat en informatique ou équivalent Plus de 5 ans d'expérience dans un environnement client/technique Windows – MS Office Solides compétences en communication (écrite/orale) Sens de l'organisation et souci du détail Bon sens du contact avec la clientèle/très orienté client Services Web (API REST) Langages de programmation (JAVA, C#) Plus vous maîtrisez les éléments suivants, mieux c'est : Scripting (XML, HTML, JSON) Infrastructure infonuagique Connaissance du français et/ou de l'espagnol (écrit/parlé) ITIL-Foundation Langages de programmation autres que Java et C# À propos de nous : Nous VOUS offrons la possibilité de protéger le monde contre la fraude numérique. Vous assumez une responsabilité importante et votre travail a un impact significatif. Nous évoluons rapidement pour rester à la pointe des dernières technologies et tendances du secteur qui influencent et facilitent votre travail. Si vous souhaitez rejoindre une équipe qui aide les organisations à sécuriser leur transformation numérique, nous voulons vous « rencontrer » ! Nous savons que la réussite de notre entreprise repose sur la diversité des perspectives, des idées et des cultures. Nous nous engageons à créer une communauté où chacun se sent à sa place et où les relations sont enrichissantes. Nous sommes convaincus que recruter les meilleurs talents nous permettra de créer de meilleurs produits et services. OneSpan est un employeur offrant l'égalité professionnelle. Pour plus d'informations, veuillez consulter notre Centre de confidentialité. ----------------------------------------------------------------------------------------------------------------------------------------- OneSpan is looking for an Associate Support Analyst (Temporary) to join our dynamic team in Montreal! As an Associate Support Analyst, you’ll be the first point of contact for our customers—delivering world-class service with professionalism, courtesy, and speed. You’ll be part of a passionate team committed to customer success through exceptional support and effective solutions. In this role, you’ll manage first-line support requests, ensure compliance with service level agreements (SLAs), and contribute ideas to improve our processes and customer experience. Join a team that values collaboration, responsiveness, and service excellence! Job Duties and Responsibilities Deliver World class customer support in a knowledgeable, courteous and responsive way Ensure that all cases received are recorded in the ticketing tool Assign priority to tickets based upon impact to the users and the SLA guidelines Identify nature of tickets based upon reported symptoms and categorization rules Provide first-line investigation and diagnosis of all cases Document troubleshooting steps and resolution details Submit suggestions for service requests Responsible for communication, keeping customers informed about their ticket status at agreed intervals Associate tickets with other records (i.e. Enhancement request, R&amp;D tickets, emails, Knowledge Articles, Known Errors, etc.) Escalate Major Incidents to the Incident Manager Delegates responsibility by assigning tickets to the appropriate escalation line for resolution Performs post-resolution customer review to ensure that all work services are functioning properly, and all ticket documentation is complete Proactively escalate tickets at risk of breaching Service Level Agreement, to the Incident Manager Provides customer with training and assistance on secure use of our applications and systems Ensures compliance to global operational standards, procedures and best practices. &nbsp; Always ensures protection of customer systems and information&nbsp; Position could include shift work and/or on-call duties &nbsp;Requirements Bachelor’s degree in computer science or equivalent 2+ years’ experience in a Customer/Technical Support environment Windows – MS Office Networking&nbsp;Knowledge Strong communication skills (written/spoken) Well-organized with attention to detail Good customer-approach/very customer-centric The more of the following, the better: Operating Systems (Linux, Mac OS X, …) Programming Languages (JAVA, C#, …) Scripting (XML, HTML, JSON, CSS, XSLT, …) Databases (Oracle, MariaDB, MS SQL, …) Application Servers (Apache) Mobile development (Android, iOS) Nice-to-haves ITIL-Foundation Webservices (SOAP, REST, Groovy) Languages other than English About Us:We offer YOU the opportunity to protect the world from digital fraud. You hold significant responsibility and accountability; your work makes an impact. We move quickly to stay on top of the latest technology and industry trends which inform and help your work. If you want to join a team that helps organizations secure their digital transformation, we want to “meet” you! We know it takes people with a diversity of perspectives, ideas and culture to make our company succeed We are committed to building a community of belonging and meaningful connections. We believe that hiring the best talent, will lead to the creation of better products and services. Avis: Ce poste nécessite la maîtrise d'une langue autre que le français car vous serez en partenariat avec des clients internes et/ou externes hors du Québec. Disclaimer:&nbsp; This position requires proficiency in a language other than French, as you will be working in partnership with internal and/or external customers outside Québec. #LI-LS1 #LI-Hybrid

Associate Support Analyst

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.We are looking for an experienced Territory Account Manager in Mexico — a true sales hunter — to help accelerate growth in the region, with a strong focus on banking, large financial institutions, fintechs, retail, and e-commerce. This is a proactive, opportunity-driven sales role for someone who enjoys building strong customer relationships and creating momentum in the market. The ideal candidate is energized by direct customer engagement, opening new conversations, and developing opportunities through their professional network and market presence. Mexico is a strategic growth market for us, and this role is expected to drive new logos and expansion through direct customer engagement. Key Responsibilities Own a defined segment of the Mexico territory, with full responsibility for pipeline generation, deal execution, and revenue growth Actively develop new business opportunities across the Mexican market, particularly within banking, financial services, and other large enterprises Leverage an existing network of senior decision-makers and industry relationships to open conversations and generate opportunities Proactively hunt for new opportunities through frequent customer engagement, including direct outreach, in-person meetings, customer dinners, and relationship-building activities Build and maintain strong, consultative customer relationships by understanding business challenges and security priorities Understand what truly moves deals forward and prioritize actions that lead to successful closes Lead complex enterprise sales cycles for cybersecurity and digital security solutions, including authentication, application shielding, fraud prevention, and risk and security analytics for financial services Work closely with Sales Engineers and actively contribute to customer discussions by clearly explaining product fundamentals, articulating how the technology works at a practical level, and linking technical capabilities to measurable customer value Maintain strong execution discipline through pipeline management, opportunity progression, and forecasting accuracy Travel regularly within Mexico to meet customers and partners Who We Are Looking For The ideal candidate: Is biased toward action and uncomfortable waiting for things to happen Has thrived in demanding, high-pressure enterprise sales environments and now seeks greater autonomy, flexibility, and ownership with less internal bureaucracy Is highly customer-oriented and enjoys frequent, direct interaction with clients Is motivated by actively generating opportunities and building a healthy pipeline through consistent market activity Brings a well-established professional network within Mexican banking and financial services Is mature, self-directed, reliable, and able to work independently with strong organizational skills Learns quickly and enjoys understanding the technical aspects of security solutions Takes ownership of their work and follows through consistently on commitments Communicates clearly and collaborates effectively with internal teams Minimum Requirements 8+ years of enterprise software sales experience, with a strong background selling security solutions to financial institutions (e.g., authentication, mobile security, fraud prevention, risk analytics) Proven experience engaging directly with senior stakeholders in banks and large enterprises Demonstrated success managing complex, multi-stakeholder sales cycles Ability to generate opportunities immediately using an existing professional network Strong negotiation and closing skills Willingness to travel regularly within Mexico and comfort working remotely Fluency in Spanish and working proficiency in English Preferred Qualifications Experience working in high-performance, demanding sales organizations at large technology or security vendors Ability to balance commercial discussions with a solid technical understanding Experience beyond banking, including retail or e-commerce What We Offer Competitive USD-based compensation Remote work with flexibility A collaborative, professional sales culture A leadership team that trusts experienced professionals, values autonomy, and supports ownership A meaningful opportunity to contribute to growth in one of our most important markets An environment where expectations are clear, communication is open, and results are recognized #LI-Remote#LI-LS1

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.OneSpan is looking for an Account Executive to join our digital agreement sales team in North America. &nbsp;OneSpan provides security, identity verification, eSignature, smart forms, and digital notarization solutions that help you modernize your agreement processes, deliver a high-quality digital customer experience, and meet security and compliance standards. You will be responsible for all aspects of sales, primarily new business in core verticals. You will handle the entire sales process, including prospecting, lead qualification, negotiating and closing deals with end-customers. &nbsp; &nbsp;Responsibilities: Create and rapidly execute a territory growth plan.&nbsp; Building net new business through prospecting, relationship building, and follow through to close sales.&nbsp; Work to identify and implement new and improved sales presentations to negotiate and overcome sales objections.&nbsp; Achieve monthly, quarterly, and annual sales objectives and sales quotas, while ensuring the optimum customer experience and satisfaction.&nbsp; Work within set key performance measurements defined by management team and process sales transactions using internal provisioning systems and follow set processes and procedures. Provide and update timely forecast and opportunity details within Salesforce CRM.&nbsp; Responsible for additional job duties such as meeting outbound call and sales goals as assigned. This would involve follow-up with prospects as well as upsell to existing customers.&nbsp; Work with colleagues and immediate supervisions to ensure that proven sales techniques are followed and enhanced.&nbsp; Set-up and deliver sales presentations, product/service demonstrations, and other sales actions.&nbsp; Promote positive working relationship with all internal and external customers.&nbsp; Qualifications:&nbsp; 5 years plus of field sales experience, SW products including SaaS model, primarily about digital onboarding, digital signature and AI risk analytics within the assigned territory.&nbsp; Excellent communication skills and a positive, client centric attitude.&nbsp; Assertive and independent professional who is able to negotiate successfully with professional buyers.&nbsp; Consistent track record of over achievement and new account acquisition&nbsp; Selling to financial services, Banking and/or insurance.&nbsp; Requires ability to work effectively across organizational lines. As needed, the ability to gain support from multiple levels of management including executive, line of business, finance, IT and legal&nbsp; Teamwork - Ability to manage resources from multiple groups to meet client needs Relationship Management: Outstanding written, verbal, presentation and negotiation skills Educate prospects and help define solutions for their needs Must be able to work efficiently through change and ability to multi-task. Experienced and comfortable in a fast-paced, high performance, open concept team environment. Strong PC skills including use of CRM software, Word, Excel, PowerPoint, and Outlook. Bachelor’s degree&nbsp; &nbsp;Salary: $150,000 - $170,000 (depending on experience and qualifications) plus commission - 50/50 split. #LI-Remote#LI-HW1

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.OneSpan est à la recherche d'un.e ANALYSTE, SOUTIEN TECHNIQUE APPLICATIONS pour se joindre à notre équipe à Montréal. Selon une approche mettant le client au centre de vos interventions, vous évaluerez et respecterez les niveaux de service requis en plus de résoudre les problématiques techniques de premier niveau et ce, tout en respectant les ententes de service. Finalement, vous participerez à l’amélioration du processus de traitement des cas et de demandes de service. En rejoignant notre équipe, vous ferez partie d'une équipe de premier niveau, dévouée et déterminée à offrir un support technique hors pair à nos clients. Notre service vise à offrir un service de première qualité et l’essence de notre mission d’assurer une mise en oeuvre rapide des solutions et une résolution des problèmes centrée sur les besoins du client. En plus de la maîtrise du français, celle de l'espagnol et/ou du portugais est essentielle pour réussir dans ce rôle car vous supporterez des clients d’Amérique Latine. Principales responsabilités: • Fournir le meilleur support au client et ce, de manière efficace, courtoise et proactive • Enregistrer es cas reçus dans l'outil de suivi des demandes • Attribuer la priorité aux tickets en fonction de leur impact sur les utilisateurs et des directives SLA et identifier la nature leur nature • Investiguer et offrir un diagnostic de premier niveau pour tous les cas • Documenter les étapes troubleshooting et les détails de résolution • Soumettre des suggestions pour les demandes de service • Assurer l’efficacité des canaux de communication, en tenant les clients informés sur la progression de leur demande selon la fréquence convenues • Escalader les incidents majeurs au gestionnaire des incidents • Assigner les tickets à la ligne d'escalade appropriée pour sa résolution • Effectue suivi auprès du client après résolution • Transférer vers le gestionnaire des incidents, de manière proactive, les tickets présentant un risque de bris de l'entente de niveau de service • Fournir au client une formation et une assistance sur l'utilisation sécurisée de nos applications et systèmes • Assurer la conformité aux normes opérationnelles, aux procédures et aux meilleurs pratiques de l’industrie • Assurer, en tous temps, la protection des systèmes et des informations des clients • Le poste pourrait inclure du travail par quarts et / ou des tâches de garde Exigences minimales: • Baccalauréat en informatique ou équivalent • 2 ans d’expérience dans un environnement de support des applications informatiques • Solides compétences en communication (écrite / parlée) • Bien organisé avec une attention aux détails • Bonnes compétences techniques en informatiques et en service à la clientèle • Bonne connaissance Windows• Maîtrise de l’anglais et de l’espagnol (parlé et écrit) Exigences souhaitées : • Connaissance du français ou de l'espagnol (écrite / parlée) • REST API • Scripting (HTML, JSON, CSS,…) • Connaissance générale en infrastructure • Langages de programmation (JAVA, C #,…) • Fondation ITIL ---------------------------------------------------------------------------------------------------- OneSpan is looking for an APPLICATION SUPPORT ANALYST join our team in Montréal. The Support Analyst has responsibility for the handling of all 1st line support cases in the assigned region in a knowledgeable, courteous and responsive&nbsp;way. While meeting initial response time Service Levels for all cases in the assigned region, you will triage and meet overall response time Service Levels for assigned cases. Additionally, the Support Analyst is responsible for suggesting improvements to the case handling process and service requests. By joining the Customer Support, you will be part of valued A-Class team who is dedicated and determined to offer a word-class technical support to our clients. This team is fully committed to our customers’ success. Their knowledgeable and highly responsive services and support team’s mission is to ensure timely implementation and problem resolution in the most courteous manner. Key Responsibilities: • Deliver World class customer support in a knowledgeable, courteous and responsive way • Ensure that all cases received are recorded in the ticketing tool • Assign priority to tickets based upon impact to the users and the SLA guidelines • Identify nature of tickets based upon reported symptoms and categorization rules • Provide first-line investigation and diagnosis of all cases • Document troubleshooting steps and resolution details • Submit suggestions for service requests • Responsible for communication, keeping customers informed about their ticket status at agreed intervals • Associate tickets with other records (i.e. Enhancement request, R&amp;D tickets, emails, Knowledge Articles, Known Errors, ) • Escalate Major Incidents to the Incident Manager • Delegates responsibility by assigning tickets to the appropriate escalation line for resolution • Performs post-resolution customer review to ensure that all work services are functioning properly, and all ticket documentation is complete • Proactively escalate tickets at risk of breaching Service Level Agreement, to the Incident Manager • Provides customer with training and assistance on secure use of our applications and systems • Ensures compliance to global operational standards, procedures and best • Always ensures protection of customer systems and information • Position could include shift work and/or on-call duties Minimum Requirements: • Bachelor’s degree in computer science or equivalent • 2+ years’ experience in a Customer/Technical Support environment • Strong communication skills (written/spoken) • Well-organized with attention to detail • Good customer-approach/very customer-centric • Windows – MS Office • Fluent in English and Spanish (written/spoken) The more of the following requirements, the better: • REST API • Scripting (HTML, JSON, CSS, …) • General Networking Knowledge • Programming Languages (JAVA, C#, …) • ITIL-Foundation &nbsp; &nbsp; Avis: Ce poste nécessite la maîtrise d'une langue autre que le français car vous serez en partenariat avec des clients internes et/ou externes hors du Québec. Disclaimer:&nbsp; This position requires proficiency in a language other than French, as you will be working in partnership with internal and/or external customers outside Québec. #LI-hybrid #LI-LS1 &nbsp;

Analyste, Soutien Technique Applications - Support Analyst

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.OneSpan est à la recherche d'un.e&nbsp;Spécialiste du Support Associé pour se joindre à notre équipe à Montréal. Le Spécialiste du Support Associé est chargé de traiter tous les cas de support de première ligne dans la région qui lui est attribuée, de manière compétente, courtoise et réactive.Vous faites partie de l'organisation du support client OneSpan, qui offre une expérience de support client de classe mondiale. Le titulaire du poste est responsable du respect des niveaux de service en matière de temps de réponse initial pour tous les cas de sa région, du tri des cas et du respect des SLA globaux pour les cas qui lui sont assignés. Il/elle est également chargé(e) de suggérer des améliorations aux processus de gestion des cas et aux demandes de service. Un service client de classe mondiale Nous nous engageons pleinement à assurer la réussite de nos clients. Notre équipe de support, compétente et très réactive, a pour mission de garantir une mise en œuvre rapide et une résolution des problèmes dans les meilleurs délais, avec la plus grande courtoisie. Fonctions et responsabilités • Fournir un service client de classe mondiale de manière compétente, courtoise et réactive• S’assurer que tous les cas reçus sont enregistrés dans l’outil de gestion des billets• Prioriser les billets en fonction de leur impact utilisateur et des directives SLA• Identifier la nature des billets selon les symptômes signalés et les règles de catégorisation• Effectuer une première analyse et un diagnostic initial pour tous les cas• Documenter les étapes de dépannage et les détails de la résolution• Soumettre des suggestions d’amélioration pour les demandes de service• Assurer la communication avec les clients en les tenant informés de l’état de leur billet• Associer les billets à d’autres enregistrements (demandes d’amélioration, billets R&amp;D, e-mails, articles de connaissance, erreurs connues, etc.)• Escalader les incidents majeurs au responsable des incidents• Attribuer les billets à la ligne d’escalade appropriée pour résolution• Effectuer un suivi post-résolution avec le client afin de valider la résolution et la complétude de la documentation• Transmettre proactivement les billets risquant d’enfreindre les SLA au responsable des incidents• Fournir formation et assistance aux clients sur l’utilisation sécurisée des applications et systèmes• Veiller au respect des normes opérationnelles, procédures et meilleures pratiques mondiales• Garantir en permanence la protection des systèmes et des informations des clients• Le poste peut inclure des horaires postés et/ou des astreintes Exigences • Baccalauréat en informatique ou équivalent• Minimum de 2 ans d’expérience en support technique ou service clientèle• Environnement Windows – MS Office• Connaissances en réseaux• Excellentes compétences en communication écrite et orale• Sens de l’organisation et souci du détail• Forte orientation client Compétences techniques appréciées :• Systèmes d’exploitation (Linux, macOS, etc.)• Langages de programmation (Java, C#, etc.)• Scripts (XML, HTML, JSON, CSS, XSLT, etc.)• Bases de données (Oracle, MariaDB, MS SQL, etc.)• Serveurs d’applications (Apache)• Développement mobile (Android, iOS) Atouts appréciés • Certification ITIL Foundation• Services Web (SOAP, REST, Groovy)• Maîtrise de langues autres que l’anglais ----------------------------------- OneSpan is looking for an ASSOCIATE SUPPORT ANALYST to join our team in Montréal. The Associate Support Analyst is responsible for handling all first-line support cases in the assigned region in a knowledgeable, courteous, and responsive manner.You are part of the OneSpan Customer Support organization, delivering a world-class customer support experience. The role is accountable for meeting initial response time Service Levels for all cases in the assigned region, triaging cases, and meeting overall response time Service Levels for assigned cases. In addition, the Support Analyst is responsible for suggesting improvements to case handling processes and service requests. World-Class Customer Support We are fully committed to our customers’ success. Our knowledgeable and highly responsive support team’s mission is to ensure timely implementation and problem resolution in the most courteous manner. Job Duties and Responsibilities • Deliver world-class customer support in a knowledgeable, courteous, and responsive manner• Ensure all received cases are logged in the ticketing system• Assign priority to tickets based on user impact and SLA guidelines• Identify the nature of tickets based on reported symptoms and categorization rules• Perform first-line investigation and diagnosis for all cases• Document troubleshooting steps and resolution details• Submit suggestions for service requests• Maintain customer communication, keeping customers informed of ticket status at agreed intervals• Associate tickets with related records (e.g., enhancement requests, R&amp;D tickets, emails, knowledge articles, known errors, etc.)• Escalate major incidents to the Incident Manager• Assign tickets to the appropriate escalation line for resolution• Conduct post-resolution customer reviews to ensure services are functioning correctly and ticket documentation is complete• Proactively escalate tickets at risk of breaching Service Level Agreements to the Incident Manager• Provide customers with training and assistance on the secure use of applications and systems• Ensure compliance with global operational standards, procedures, and best practices• Always ensure the protection of customer systems and information• The position may include shift work and/or on-call duties Requirements • Bachelor’s degree in Computer Science or equivalent• Minimum of 2 years’ experience in a Customer or Technical Support environment• Windows – MS Office• Networking knowledge• Strong written and verbal communication skills• Well-organized with strong attention to detail• Highly customer-focused The more of the following, the better:• Operating systems (Linux, macOS, etc.)• Programming languages (Java, C#, etc.)• Scripting (XML, HTML, JSON, CSS, XSLT, etc.)• Databases (Oracle, MariaDB, MS SQL, etc.)• Application servers (Apache)• Mobile development (Android, iOS) Nice-to-Haves • ITIL Foundation certification• Web services (SOAP, REST, Groovy)• Languages other than English &nbsp; Avis:&nbsp;Ce poste nécessite la maîtrise d'une langue autre que le français car vous serez en partenariat avec des clients internes et/ou externes hors du Québec. Disclaimer:&nbsp; This position requires proficiency in a language other than French, as you will be working in partnership with internal and/or external customers outside Québec. #LI-hybrid #LI-LS1 &nbsp; &nbsp;

Spécialiste du Support Associé - Associate Support Specialist

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.OneSpan est à la recherche d'un.e Spécialiste Produit Associé&nbsp;pour se joindre à notre équipe à Montréal. Le Spécialiste Produit Associé travaille sur les cas de deuxième ligne pour les produits et services de cybersécurité OneSpan qui lui sont assignés. Les cas de deuxième ligne ne peuvent généralement pas être traités par les analystes ou spécialistes du support de première ligne. Il/elle travaille en étroite collaboration avec une équipe de spécialistes produits et avec l’ingénierie (troisième ligne) afin d’assurer une résolution rapide. Le poste est responsable du respect des niveaux de service de restauration et de résolution pour tous les incidents liés aux produits et services de cybersécurité OneSpan qui lui sont assignés. Il/elle est également chargé(e) de créer et de maintenir une base de connaissances interne et externe afin de garantir un service de support client de classe mondiale. Un service client de classe mondiale Nous nous engageons pleinement à assurer la réussite de nos clients. Notre équipe de support, compétente et très réactive, a pour mission de garantir une mise en œuvre rapide et une résolution des problèmes dans les meilleurs délais, avec la plus grande courtoisie. Fonctions et responsabilités • Fournir un service client de classe mondiale de manière compétente, courtoise et réactive• Examiner et diagnostiquer les billets afin de fournir une résolution dans les meilleurs délais• Fournir une analyse et un diagnostic spécialisés pour tous les billets• Vérifier la résolution avec les clients et clôturer les billets assignés• Documenter les étapes de dépannage et les détails de la résolution• Escalader les incidents majeurs au responsable des incidents• Escalader de manière proactive les billets susceptibles d’enfreindre les SLA/OLA au responsable des incidents• Escalader et prioriser les incidents non résolus vers la troisième ligne• Devenir l’expert métier (SME) pour les produits et services assignés• Rechercher et développer de manière proactive des plans pour acquérir et maintenir les connaissances nécessaires aux produits et services associés• Créer et soumettre des guides de dépannage de première ligne• Créer et soumettre des articles de connaissance• Partager les connaissances relatives aux produits et services assignés avec l’équipe de support client mondiale et d’autres équipes OneSpan• Veiller au respect des normes opérationnelles, procédures et meilleures pratiques mondiales• Maintenir une forte orientation produit• Garantir en permanence la protection des systèmes et des informations des clients• Le poste peut inclure des horaires postés et/ou des astreintes Exigences • Baccalauréat en informatique ou équivalent• Minimum de 5 ans d’expérience dans un environnement de support client ou support technique• Environnement Windows – MS Office• Connaissances en réseaux• Excellentes compétences en communication écrite et orale• Sens de l’organisation et souci du détail• Forte orientation client Plus vous maîtrisez les éléments suivants, mieux c’est :• Systèmes d’exploitation (Linux, macOS, etc.)• Langages de programmation (Java, C#, etc.)• Scripts (XML, HTML, JSON, CSS, XSLT, etc.)• Bases de données (Oracle, MariaDB, MS SQL, etc.)• Serveurs d’applications (Apache)• Développement mobile (Android, iOS) Atouts appréciés • Certification ITIL Foundation• Services Web (SOAP, REST, Groovy)• Langues autres que l’anglais• Connaissances en réseaux ---------------------------------------------------- OneSpan is looking for an ASSOCIATE PRODUCT SPECIALIST to join our team in Montréal.The Associate Product Specialist works on second-line cases for the assigned OneSpan cybersecurity products and services. Second-line cases typically cannot be handled by Support Analysts or Specialists (first line). The Product Specialist works closely with a team of assigned Product Specialists and Engineering (third line) support to ensure timely resolution. The role is accountable for meeting restore and resolution Service Levels for all incidents related to the assigned OneSpan cybersecurity products and services. In addition, the Associate Product Specialist is responsible for establishing and maintaining both internal and external knowledge bases to ensure a world-class customer support service. World-Class Customer Support We are fully committed to our customers’ success. Our knowledgeable and highly responsive support team’s mission is to ensure timely implementation and problem resolution in the most courteous manner. Job Duties and Responsibilities • Deliver world-class customer support in a knowledgeable, courteous, and responsive manner• Investigate and diagnose tickets to obtain resolution as quickly as possible• Provide specialized investigation and diagnosis for all tickets• Verify resolutions with customers and resolve assigned tickets• Document troubleshooting steps and resolution details• Escalate major incidents to the Incident Manager• Proactively escalate tickets at risk of breaching Service Level Agreements or Operational Level Agreements to the Incident Manager• Escalate and prioritize unresolved incidents to third-line support• Become the Subject Matter Expert (SME) for assigned products and services• Proactively develop and maintain relevant knowledge for associated products and services• Create and submit first-line troubleshooting guides• Create and submit knowledge articles• Share knowledge related to assigned products and services within the Global Customer Support team and other OneSpan teams• Ensure compliance with global operational standards, procedures, and best practices• Maintain a strong product focus• Always ensure the protection of customer systems and information• The position may include shift work and/or on-call duties Requirements • Bachelor’s degree in Computer Science or equivalent• Minimum of 5 years’ experience in a Customer or Technical Support environment• Windows – MS Office• Networking knowledge• Strong written and verbal communication skills• Well-organized with strong attention to detail• Highly customer-centric The more of the following, the better:• Operating systems (Linux, macOS, etc.)• Programming languages (Java, C#, etc.)• Scripting (XML, HTML, JSON, CSS, XSLT, etc.)• Databases (Oracle, MariaDB, MS SQL, etc.)• Application servers (Apache)• Mobile development (Android, iOS) Nice-to-Haves • ITIL Foundation certification• Web services (SOAP, REST, Groovy)• Languages other than English• Networking knowledge &nbsp; Avis: Ce poste nécessite la maîtrise d'une langue autre que le français car vous serez en partenariat avec des clients internes et/ou externes hors du Québec. Disclaimer:&nbsp; This position requires proficiency in a language other than French, as you will be working in partnership with internal and/or external customers outside Québec. #LI-hybrid #LI-LS1 &nbsp; &nbsp;

Spécialiste Produit Associé - Associate Product Specialist

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.OneSpan is looking for a Solutoins Engineer (SE) to join out tem in Tokyo, Japan.The SE is responsible for managing all technical aspects of OneSpan’s relationship with our customers. He or She will work closely with the sales team in Japan to win businesses from new customers and increase sales from existing customers. The SE's role will cover three aspects in the sales cycle – providing technical service before sale, providing professional service as part of sale and providing customer support after sale. He or She is tasked to ensure customer satisfaction and strengthen customer relationships. Job Duties and Responsibilities• Meet and present customers with OneSpan security solution• Showcase and demonstrate OneSpan products during customer visits or security exhibitions• Understand and analyze customer needs and propose solution using OneSpan products• Prepare and deliver Proof of Concept using OneSpan products to meet customer needs• Prepare and response to Request for Information or Request for Proposal• Provide product training and technical consultancy during project implementation• Collaborate with customer project manager during project implementation• Provide first level customer support service after system goes live• Troubleshoot and provide problem resolution if available• Escalate problems to product specialist if necessary• Provide timely update to customers on the ongoing troubleshooting status Requirements• Bachelor degree in Computer Science, Information Security, Information Technology or equivalent• Minimum 3 years of working experience in information security software• Minimum 3 years of working experience in a customer-facing role• Basic understanding of different mobile technologies, operating systems, cloud computing and others• Hands-on experience in Android, Java, C/C++ and REST programming languages• Practical knowledge of information security fields such as strong authentication, access control, mobile security and others will be advantage• Excellent social skills and team player &nbsp; #LI-LS1 &nbsp;

Solutions Engineer

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.At OneSpan, we empower critical infrastructure organizations to thrive by enabling secure, compliant, and frictionless digital interactions. Trusted by 60% of the world’s top 100 banks, we help global enterprises enrich customer experiences, mitigate emerging threats, and prepare for the digital future. As a senior leader on our marketing team, your work will shape how millions of people securely interact with the world around them. What you do here truly matters. As our Director of Product Marketing, you will lead the strategy, team, and cross‑functional execution that brings OneSpan’s cybersecurity solutions—particularly multifactor authentication and mobile app protection—to market. You will guide a team of product marketers, influence senior stakeholders, and serve as a key voice in defining market direction, competitive strategy, and customer value. Key Responsibilities: Strategic Leadership &amp; Team Development Lead, mentor, and grow a high‑performing product marketing team, fostering a culture of excellence, accountability, and innovation. Define the long‑term product marketing vision aligned to company strategy, market trends, and customer needs. Partner with executive leadership to influence product strategy, portfolio direction, and investment decisions. Establish scalable processes, templates, and governance for consistency and speed. Go‑to‑Market &amp; Product Launch Own the launch strategy and execution for new products , major releases, and market expansions. Drive cross‑functional alignment across product, sales, demand generation, corporate communications, and partner teams. Assess and size market opportunities to guide prioritization and growth strategies. Market &amp; Buyer Intelligence Establish a deep understanding of buyers, competitors, and market dynamics to inform product and business decisions. Oversee development of use‑case frameworks that guide product innovation and integration strategies. Build a competitive program: battle cards, “why we win/lose,” field intel loops, pricing/packaging comparisons. Positioning, Messaging &amp; Value Narrative Own the creation of differentiated positioning that clearly articulates the business and technical value of our cybersecurity solutions. Ensure message consistency across all channels, regions, and customer touch points. Content Strategy &amp; Sales Enablement Oversee development of high‑impact content including solution narratives, website content, videos, datasheets, and thought‑leadership assets. Create and maintain enablement assets: pitch decks, talk tracks, discovery guides, demo narratives, objection handling, ROI/value tools, case studies, and competitive insights to win. Partner with Sales Leadership and Enablement on training, certification, and play adoption. Partner with revenue leadership to improve pipeline quality, deal velocity, and win rates. Executive‑Level Evangelism Serve as a senior spokesperson for OneSpan’s cybersecurity portfolio across customers, analysts, partners, and media. Champion our vision internally to drive alignment, excitement, and clarity across the organization. Minimum Requirements 10+ years of B2B product marketing or product management experience, with at least 3+ years leading teams. Deep expertise in multi-factor authentication, mobile security, or fraud prevention. Experience in financial services (banking, insurance, fintech) strongly preferred. Exceptional storytelling and communication skills, with the ability to simplify complex cybersecurity concepts. Proven success leading GTM strategy for technical products in high‑growth or enterprise environments. Strong executive presence and comfort presenting to C‑suite, analysts, and large audiences. Demonstrated ability to manage multiple initiatives in a fast‑paced environment. Bachelor’s degree in business, technology, or related field. Preferred Requirements Product marketing or product management certifications (Pragmatic Institute, PMA, Product Focus, 280 Group). Experience scaling teams or building new functions within a cybersecurity or enterprise SaaS organization. Salary: $185,000 - $215,000 (depending on experience and qualifications) plus bonus. #LI-Remote#LI-HW1

Director, Product Marketing - Security

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.OneSpan is currently looking for a Senior Software Engineer (C/C++) to join our team in Barcelona. You'll be part of a cross-functional team that owns the entire SDLC of our mobile security SDK—from architecture and development to QA and deployment. The SDK supports Android and iOS and is written in C, Kotlin, and Swift. We maintain high test coverage and deliver frequent releases through CI and automated build infrastructure. You'll also have the opportunity to work with and explore cutting-edge mobile security technologies. Job Duties and Responsibilities Design and develop new features and improvements for our mobile SDK. Solve complex problems related to mobile security, performance, and reliability. Develop application programming interfaces (APIs) to support mobile functionality. Contribute to improving our QA processes, testing strategies, and automation, helping increase the reliability and robustness of our SDK. Write clean, readable, and testable code, and cooperate with other teams to deliver well-architected and high-quality solutions. Contribute to technical decisions, architecture discussions, and engineering best practices. Help grow the engineering culture by sharing knowledge and mentoring others when needed. &nbsp;Requirements 5+ years of professional experience developing for Android or iOS. 1-2 years of professional experience on projects in C language. Experience with the full software development lifecycle, from requirements to delivery. Drive improvements in QA practices, test automation, and quality processes to increase SDK reliability and reduce production issues. Strong problem-solving and analytical skills. Familiarity with memory safety practices, static analysis, secure coding standards, and threat modeling. Ability to communicate effectively and collaborate with backend, product, and support teams. Investigate and troubleshoot complex issues across different mobile devices, OS versions, and environments to provide technical support to customers. Improve SDK reliability, performance, and integration experience for customers. Good communication skills in English (spoken and written). Stay updated with platform changes (iOS/Android/Web) and industry best practices Nice to have: Knowledge of Android Open Source Project. Knowledge of these programming languages: C++, Objective-C, Swift, Java, and Kotlin. Interest in mobile security and cybersecurity technologies. Knowledge about cryptography and/or PKI infrastructure. Experience with Git. Experience with CI, automation and Jenkins. Strong debugging and performance optimization skills. Experience working in Agile development environments. Curiosity, ownership mindset, and passion for learning. Experience with observability frameworks (Sentry, Datadog...) &nbsp; Why OneSpan OneSpan offers the best of both worlds – a solid foundation that only an established global enterprise can provide, with the energy and creativity of an innovative start-up. In every role at OneSpan, you’ll contribute to the success of the most advanced cybersecurity and have opportunities to grow.&nbsp; #LI-hybrid #LI-LS1

Senior Software Engineer

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.En tant que&nbsp;développeur logiciel senior, vous jouerez un rôle clé dans la&nbsp;conception&nbsp;et la mise en œuvre de nouvelles solutions stratégiques&nbsp;infonuagique native&nbsp;qui alimentent les produits et services de&nbsp;OneSpan. Vous serez responsable sur le&nbsp;plan technique d'initiatives complexes, influencerez les meilleures pratiques en matière d'architecture et d'ingénierie, et contribuerez à l'évolution d'un écosystème évolutif, sécurisé et extensible qui favorise de nouveaux modèles commerciaux et des opportunités de croissance. &nbsp; &nbsp;Il s'agit d'un poste pratique dans lequel vous&nbsp;concevrez, développerez, réviserez et&nbsp;déployerez&nbsp;des logiciels de haute qualité, tout en encadrant d'autres développeurs et en collaborant étroitement avec les responsables de produits, les architectes, les spécialistes de la sécurité et les parties prenantes interfonctionnelles.&nbsp;Ce poste offre l’occasion d’avoir une voix influente dans les orientations techniques et de contribuer directement à l’évolution future des solutions de&nbsp;OneSpan.&nbsp; Ce poste est&nbsp;ouvert&nbsp;aux&nbsp;candidats&nbsp;résidant&nbsp;à&nbsp;Montréal, Québec, au Canada. Il&nbsp;s'agit&nbsp;d'un poste&nbsp;hybride&nbsp;(bureau à Montréal&nbsp;où&nbsp;vous&nbsp;vous&nbsp;rendrez&nbsp;2&nbsp;jours&nbsp;par&nbsp;semaine).&nbsp;&nbsp;&nbsp; Fonctions&nbsp;et&nbsp;responsabilités &nbsp; &nbsp; Diriger la conception et le développement d'applications Web réactives, performantes, accessibles, sécurisées et fiables. Assumer la responsabilité de la livraison de l'ensemble de la pile technologique, y compris&nbsp;Java, React, Docker et&nbsp;l'infrastructure&nbsp;de&nbsp;soutien. Participer aux&nbsp;décisions&nbsp;relatives à la conception des&nbsp;systèmes&nbsp;et de&nbsp;l'architecture&nbsp;au sein&nbsp;d'une&nbsp;équipe Agile. Offrir le&nbsp;leadership technique&nbsp;en&nbsp;examinant les conceptions et le code,&nbsp;en&nbsp;identifiant&nbsp;les&nbsp;risques&nbsp;à un&nbsp;stade&nbsp;précoce&nbsp;et&nbsp;en&nbsp;guidant&nbsp;les équipes vers des solutions&nbsp;efficaces. Promouvoir la qualité des logiciels en définissant et en appliquant les meilleures pratiques en matière de tests unitaires, d'intégration et de bout en bout. Contribuer à la&nbsp;conception, à&nbsp;l'évolution&nbsp;et à&nbsp;l'optimisation&nbsp;des pipelines&nbsp;CI/CD&nbsp;construits&nbsp;sur&nbsp;AWS et GitLab,&nbsp;en&nbsp;mettant&nbsp;l'accent&nbsp;sur&nbsp;l'automatisation&nbsp;et la&nbsp;fiabilité. Identifier de manière proactive les opportunités d'améliorer la productivité&nbsp;des développeurs, les performances du système et l'excellence opérationnelle. Encadrer et coacher les&nbsp;développeurs&nbsp;intermédiaires&nbsp;et juniors,&nbsp;en&nbsp;leur&nbsp;fournissant&nbsp;des conseils techniques, des&nbsp;commentaires&nbsp;et&nbsp;en&nbsp;partageant&nbsp;vos&nbsp;connaissances. Collaborer étroitement avec la gestion des produits, l'architecture, la sécurité et d'autres parties prenantes afin d'aligner les solutions techniques sur les objectifs commerciaux. Prendre en charge et résoudre les problèmes de production complexes, en contribuant à l'analyse des causes profondes et aux corrections à long terme. Se tenir à jour quant aux technologies émergentes et aux tendances de l’industrie, et contribuer à l’évaluation de leur adoption lorsque pertinent.&nbsp; &nbsp;Exigences &nbsp; Baccalauréat&nbsp;ou&nbsp;maîtrise&nbsp;en&nbsp;informatique,&nbsp;en&nbsp;génie&nbsp;logiciel&nbsp;ou&nbsp;dans un&nbsp;domaine&nbsp;connexe,&nbsp;ou&nbsp;toute&nbsp;combinaison&nbsp;équivalente&nbsp;de formation et&nbsp;d’expérience&nbsp;pertinente. 8 ans et plus d’expérience&nbsp;professionnelle&nbsp;dans la conception, le&nbsp;développement&nbsp;et la maintenance de&nbsp;systèmes&nbsp;backend&nbsp;basés&nbsp;sur&nbsp;Java. Excellente maîtrise de&nbsp;Java&nbsp;et de&nbsp;l’écosystème&nbsp;Spring,&nbsp;incluant&nbsp;Spring Boot,&nbsp;Spring MVC, Spring Data JPA&nbsp;et&nbsp;Spring Security. Expérience démontrée dans la conception et l’exploitation d’architectures à base de microservices, incluant la décomposition des services, la communication interservices et le versionnement des API. Solide expérience dans la conception et la mise en œuvre d'API RESTful, y compris la modélisation des requêtes/réponses, la validation, la gestion des erreurs et les meilleures pratiques en matière de sécurité. Expérience dans la résolution de défis propres aux systèmes distribués, tels que l’évolutivité, la résilience, la tolérance aux pannes, l’observabilité et l’optimisation des performances. Expérience pratique avec les technologies de conteneurisation, telles que&nbsp;Docker,&nbsp;ainsi&nbsp;que&nbsp;le&nbsp;déploiement&nbsp;de services dans des&nbsp;environnements&nbsp;conteneurisés&nbsp;ou&nbsp;cloud-native. Expérience avec les&nbsp;pipelines CI/CD&nbsp;et les processus&nbsp;automatisés&nbsp;de compilation, de tests et de&nbsp;déploiement&nbsp;(idéalement&nbsp;avec GitLab et AWS). Solide expérience de l'utilisation de&nbsp;bases de données&nbsp;relationnelles, y&nbsp;compris&nbsp;la&nbsp;modélisation&nbsp;de données, la conception de&nbsp;schémas,&nbsp;l'indexation&nbsp;et&nbsp;l'optimisation&nbsp;des&nbsp;requêtes.&nbsp;&nbsp; Maîtrise de&nbsp;Git,&nbsp;incluant&nbsp;les&nbsp;stratégies&nbsp;modernes&nbsp;de gestion des branches et les pratiques de revue de code.&nbsp; Compréhension de base des concepts en&nbsp;intelligence&nbsp;artificielle&nbsp;et&nbsp;en&nbsp;apprentissage&nbsp;automatique,&nbsp;tels&nbsp;que&nbsp;les&nbsp;grands&nbsp;modèles&nbsp;de&nbsp;langage&nbsp;(LLM), les&nbsp;embeddings&nbsp;et&nbsp;l’inférence&nbsp;de&nbsp;modèles, à un&nbsp;niveau&nbsp;conceptuel. Connaissance des modèles basés sur la récupération (par exemple, recherche, enrichissement ou workflows de type RAG) et de la manière dont les services backend les prennent en charge. La capacité d’utiliser efficacement des&nbsp;outils&nbsp;d’IA&nbsp;au&nbsp;quotidien&nbsp;pour le&nbsp;développement&nbsp;et la&nbsp;résolution&nbsp;de&nbsp;problèmes&nbsp;constitue&nbsp;un&nbsp;atout. Excellentes aptitudes en&nbsp;résolution&nbsp;de&nbsp;problèmes, avec la&nbsp;capacité&nbsp;de&nbsp;diagnostique. Excellentes compétences en&nbsp;communication&nbsp;écrite&nbsp;et&nbsp;orale, avec la&nbsp;capacité&nbsp;de&nbsp;collaborer&nbsp;efficacement&nbsp;avec les équipes&nbsp;d’ingénierie, de&nbsp;produit&nbsp;et de&nbsp;sécurité. Capacité à travailler de façon autonome tout en assumant la responsabilité des services backend dans un environnement&nbsp;Agile&nbsp;dynamique.&nbsp; &nbsp;Exigences&nbsp;préférées&nbsp;:&nbsp;&nbsp; Expérience&nbsp;en&nbsp;conception de&nbsp;systèmes&nbsp;axée&nbsp;sur&nbsp;l’évolutivité, la&nbsp;résilience&nbsp;et la&nbsp;sécurité. Excellente compréhension des pratiques&nbsp;Agile et DevOps. Expérience en&nbsp;modélisation&nbsp;des données et&nbsp;en&nbsp;conception de bases de données. Expérience antérieure dans le&nbsp;leadership&nbsp;d’initiatives&nbsp;techniques&nbsp;ou&nbsp;à&nbsp;titre&nbsp;de point de contact technique&nbsp;pour&nbsp;une&nbsp;équipe. Capacité démontrée à mentorer, former et accompagner&nbsp;des&nbsp;développeur·se·s&nbsp;de différents niveaux d’expérience. Experience influencing technical standards and best practices&nbsp;across teams. Expérience&nbsp;en&nbsp;modélisation&nbsp;des données et&nbsp;en&nbsp;conception de bases&nbsp;de données.&nbsp; &nbsp;Avis:&nbsp;Ce poste&nbsp;nécessite&nbsp;la&nbsp;maîtrise&nbsp;d'une&nbsp;langue&nbsp;autre&nbsp;que&nbsp;le français car vous&nbsp;serez&nbsp;en&nbsp;partenariat&nbsp;avec des&nbsp;clients&nbsp;internes et/ou&nbsp;externes hors du Québec.&nbsp; ________________________________________________________________________________________________________________________________ As a Senior Software Developer, you will play a key role in shaping and delivering new and strategic cloud-native solutions that power OneSpan’s products and services. You will take technical ownership of complex initiatives, influence architecture and engineering best practices, and help drive the evolution of a scalable, secure, and extensible ecosystem that enables new business models and growth opportunities.&nbsp; This is a hands-on role where you will design, build, review, and deploy high-quality software while also mentoring other developers and collaborating closely with product leaders, architects, security specialists, and cross-functional stakeholders. This is an opportunity to have a strong voice in technical direction and to influence the future of OneSpan’s offerings.&nbsp; This position is open to candidates residing in Montreal. This role is hybrid, with in-office presence 2 days per week at our Montreal office.&nbsp; &nbsp;Job Duties and Responsibilities&nbsp; Lead the design and development of responsive, high-performance, accessible, secure, and reliable web-based applications.&nbsp; Take ownership of end-to-end delivery across the tech stack, including Java, React, Docker, and supporting infrastructure.&nbsp; Take part in system and architecture design decisions within an Agile team.&nbsp; Provide technical leadership by reviewing designs and code, identifying risks early, and guiding teams toward effective solutions.&nbsp; Champion software quality by defining and enforcing best practices for unit, integration, and end-to-end testing.&nbsp; Contribute to the design, evolution, and optimization of CI/CD pipelines built on AWS and GitLab, with a focus on automation and reliability.&nbsp; Proactively identify opportunities to improve developer productivity, system performance, and operational excellence.&nbsp; Mentor and coach intermediate and junior developers, providing technical guidance, feedback, and knowledge sharing.&nbsp; Collaborate closely with product management, architecture, security, and other stakeholders to align technical solutions with business goals.&nbsp; Support and troubleshoot complex production issues, contributing to root-cause analysis and long-term fixes.&nbsp; Stay current with emerging technologies and industry trends and help evaluate their adoption where appropriate.&nbsp; Requirements&nbsp; Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field, or an equivalent combination of education and experience.&nbsp; 8+ years of professional experience designing, developing, and maintaining Java-based backend systems.&nbsp; Strong expertise in Java and the Spring ecosystem, including Spring Boot, Spring MVC, Spring Data JPA, and Spring Security.&nbsp; Proven experience building and operating microservices-based architectures, including service decomposition, inter-service communication, and API versioning.&nbsp; Solid experience designing and implementing RESTful APIs, including request/response modeling, validation, error handling, and security best practices.&nbsp; Experience addressing distributed systems challenges such as scalability, resiliency, fault tolerance, observability, and performance optimization.&nbsp; Hands-on experience with containerization technologies such as Docker and deploying services in containerized or cloud-native environments.&nbsp; Experience with&nbsp;CI/CD pipelines and automated build, test, and deployment workflows (preferably using GitLab and AWS). Strong experience working with&nbsp;relational databases, including data modeling, schema design, indexing, and query optimization. Proficiency with&nbsp;Git and modern branching strategies and code review practices. Foundational understanding of AI and machine learning concepts, such as large language models (LLMs), embeddings, and model inference, at a conceptual level. Familiarity with&nbsp;retrieval-based patterns (e.g., search, enrichment, or RAG-style workflows) and how backend services support them. Ability to effectively use AI tools in day-to-day development and problem-solving is considered a plus. Strong problem-solving skills and the ability to debug complex backend and production issues. Excellent written and verbal communication skills, with the ability to collaborate across engineering, product, and security teams. Ability to work independently while taking ownership of backend services in a fast-paced Agile environment.&nbsp; Preferred Requirements Experience with&nbsp;system design for scalability, resilience, and security.&nbsp; Strong understanding of Agile and DevOps practices.&nbsp; Experience with data modeling and database design.&nbsp; Prior experience leading technical initiatives or acting as a technical point of contact for a team.&nbsp; Demonstrated ability to mentor, teach, and guide developers across different skill levels.&nbsp; Experience influencing technical standards and best practices across teams.&nbsp; Disclaimer:&nbsp; This position requires proficiency in a language other than French, as you will be working in partnership with internal and/or external customers outside Québec. #LI-Hybrid #LI-LS1

Développeur logiciel senior - Senior Software Developer

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences. OneSpan est à la recherche d'un.e&nbsp;ANALYSTE, SOUTIEN TECHNIQUE APPLICATIONS pour se joindre à notre équipe à Montréal. Selon une approche mettant le client au centre de vos interventions, vous évaluerez et respecterez les niveaux de service requis en plus de résoudre les problématiques techniques de premier niveau et ce, tout en respectant les ententes de service. Finalement, vous participerez à l’amélioration du processus de traitement des cas et de demandes de service. En rejoignant notre équipe, vous ferez partie d'une équipe de premier niveau, dévouée et déterminée à offrir un support technique hors pair à nos clients. Notre service vise à offrir un service de première qualité et l’essence de notre mission d’assurer une mise en oeuvre rapide des solutions et une résolution des problèmes centrée sur les besoins du client. Principales responsabilités: • Fournir le meilleur support au client et ce, de manière efficace, courtoise et proactive • Enregistrer es cas reçus dans l'outil de suivi des demandes • Attribuer la priorité aux tickets en fonction de leur impact sur les utilisateurs et des directives SLA et identifier la nature leur nature • Investiguer et offrir un diagnostic de premier niveau pour tous les cas • Documenter les étapes troubleshooting et les détails de résolution • Soumettre des suggestions pour les demandes de service • Assurer l’efficacité des canaux de communication, en tenant les clients informés sur la progression de leur demande selon la fréquence convenues • Escalader les incidents majeurs au gestionnaire des incidents • Assigner les tickets à la ligne d'escalade appropriée pour sa résolution • Effectue suivi auprès du client après résolution • Transférer vers le gestionnaire des incidents, de manière proactive, les tickets présentant un risque de bris de l'entente de niveau de service • Fournir au client une formation et une assistance sur l'utilisation sécurisée de nos applications et systèmes • Assurer la conformité aux normes opérationnelles, aux procédures et aux meilleurs pratiques de l’industrie • Assurer, en tous temps, la protection des systèmes et des informations des clients • Le poste pourrait inclure du travail par quarts et / ou des tâches de garde Exigences minimales: • Baccalauréat en informatique ou équivalent • 2 ans d’expérience dans un environnement de support des applications informatiques • Solides compétences en communication (écrite / parlée) • Bien organisé avec une attention aux détails • Bonnes compétences techniques en informatiques et en service à la clientèle • Bonne connaissance Windows Exigences souhaitées: • Connaissance du français ou de l'espagnol (écrite / parlée) • REST API • Scripting (HTML, JSON, CSS,…) • Connaissance générale en infrastructure • Langages de programmation (JAVA, C #,…) • Fondation ITIL ---------------------------------------------------------------------------------------------------- OneSpan is looking for an APPLICATION SUPPORT ANALYST join our team in Montréal. The Support Analyst has responsibility for the handling of all 1st line support cases in the assigned region in a knowledgeable, courteous and responsive&nbsp;way. While meeting initial response time Service Levels for all cases in the assigned region, you will triage and meet overall response time Service Levels for assigned cases. Additionally, the Support Analyst is responsible for suggesting improvements to the case handling process and service requests. By joining the Customer Support, you will be part of valued A-Class team who is dedicated and determined to offer a word-class technical support to our clients. This team is fully committed to our customers’ success. Their knowledgeable and highly responsive services and support team’s mission is to ensure timely implementation and problem resolution in the most courteous manner. Key Responsibilities: • Deliver World class customer support in a knowledgeable, courteous and responsive way • Ensure that all cases received are recorded in the ticketing tool • Assign priority to tickets based upon impact to the users and the SLA guidelines • Identify nature of tickets based upon reported symptoms and categorization rules • Provide first-line investigation and diagnosis of all cases • Document troubleshooting steps and resolution details • Submit suggestions for service requests • Responsible for communication, keeping customers informed about their ticket status at agreed intervals • Associate tickets with other records (i.e. Enhancement request, R&amp;D tickets, emails, Knowledge Articles, Known Errors, ) • Escalate Major Incidents to the Incident Manager • Delegates responsibility by assigning tickets to the appropriate escalation line for resolution • Performs post-resolution customer review to ensure that all work services are functioning properly, and all ticket documentation is complete • Proactively escalate tickets at risk of breaching Service Level Agreement, to the Incident Manager • Provides customer with training and assistance on secure use of our applications and systems • Ensures compliance to global operational standards, procedures and best • Always ensures protection of customer systems and information • Position could include shift work and/or on-call duties Minimum Requirements: • Bachelor’s degree in computer science or equivalent • 2+ years’ experience in a Customer/Technical Support environment • Strong communication skills (written/spoken) • Well-organized with attention to detail • Good customer-approach/very customer-centric • Windows – MS Office The more of the following requirements, the better: • French or Spanish knowledge (written/spoken) • REST API • Scripting (HTML, JSON, CSS, …) • General Networking Knowledge • Programming Languages (JAVA, C#, …) • ITIL-Foundation Avis: Ce poste nécessite la maîtrise d'une langue autre que le français car vous serez en partenariat avec des clients internes et/ou externes hors du Québec. Disclaimer:&nbsp; This position requires proficiency in a language other than French, as you will be working in partnership with internal and/or external customers outside Québec. #LI-hybrid #LI-LS1 &nbsp;

Analyste, Soutien Technique Applications - Application Support Analyst

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences. OneSpan is currently looking for a Technical Consultant to join its Professional Services team in Brussels (division CyberSecurity). The Technical Consultant will make customers successful by driving a smooth implementation of OneSpan products and by providing ongoing assistance to customer with the technical activities. If you like variety in your work, love being on the frontline with customers and have a broad technical interest, being a Technical Consultant at OneSpan could be a perfect opportunity for your career. Key Responsibilities and Duties Service OneSpan customers throughout the full project implementation and service key customers in an ongoing approach to drive the outcomes to success. Assist customers with the integration of OneSpan solutions in their web and mobile applications, backends and network, OneSpan cloud solutions, designing data migration strategy. Deliver solution workshops to customers, partners and colleagues and provide guidance on best-practices. Analyzing and designing functional flows for customer use cases (e.g. Authentication, Mobile Security). Deployment, integration, and configuration of OneSpan products, both remotely and onsite. Contribute to knowledge sharing as a technical champion. Communicate with the Project Manager about project progress, risks and opportunities. Qualifications Bachelor or master’s degree in Computer Science/IT or equivalent by experience. 5 years of experience in a customer-facing role as technical consultant or software engineer. Broad technical knowledge and interest - familiar with multiple platforms and protocols. Experience in mobile development on both Android and iOS. Flexible and resourceful profile able to learn and adapt quickly. Result-oriented and problem-solving attitude. Confident with customer interactions, taking up a technical advisory role Practical knowledge of application architecture, relational databases, and development concepts using Java, .NET or similar languages. Experience with web services and REST or SOAP integration. Fluent in English, oral and written. Good communication skills Willingness to travel 10% when the situation allows, up to a maximum of 30%. Additional Qualifications Familiar with application deployment, shell scripting, network configuration, knowledge of Scrum and Agile processes. Experience in any of the following areas is an asset: information security, cloud technologies/concepts and/or AWS certification, containerization tools and technologies, Kubernetes. Fluent in Dutch, French, German, Arabic or Spanish is an asset. Why OneSpan OneSpan offers the best of both worlds – a solid foundation that only an established global enterprise can provide, with the energy and creativity of an innovative start-up. In every role at OneSpan, you’ll contribute to the success of the most advanced cybersecurity and have opportunities to grow. You’ll continue your hands-on education through formal training and informal programs #LI-hybrid #LI-LS1

Technical Consultant

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.En tant que&nbsp;Développeur·se&nbsp;logiciel senior, vous jouerez un rôle clé dans la conception et la fourniture de nouvelles solutions&nbsp;stratégiques cloud-native&nbsp;natives du cloud qui alimentent les produits et services de&nbsp;OneSpan.&nbsp;Vous serez responsable sur le plan technique d'initiatives complexes, influencerez les meilleures pratiques en matière d'architecture et d'ingénierie, et contribuerez à l'évolution d'un écosystème évolutif, sécurisé et extensible qui favorise de nouveaux modèles commerciaux et des opportunités de croissance.&nbsp;&nbsp; Il s'agit d'un poste pratique dans lequel vous&nbsp;concevrez, développerez, réviserez et&nbsp;déployerez&nbsp;des logiciels de haute qualité, tout en encadrant d'autres développeurs et en collaborant étroitement avec les responsables de produits, les architectes, les spécialistes de la sécurité et les parties prenantes interfonctionnelles.&nbsp;Ce poste offre l’occasion d’avoir&nbsp;une&nbsp;voix influente dans les orientations techniques et de contribuer directement à&nbsp;l’évolution&nbsp;future des solutions de&nbsp;OneSpan.&nbsp; Ce poste est ouvert aux candidats résidant à&nbsp;Montréal, Québec, au Canada. Il s'agit d'un&nbsp;poste&nbsp;hybride&nbsp;(bureau à Montréal où vous vous rendrez 2 jours par semaine).&nbsp; Fonctions et responsabilités: Diriger&nbsp;la conception et le&nbsp;développement&nbsp;d'applications&nbsp;Web&nbsp;réactives,&nbsp;performantes,&nbsp;accessibles,&nbsp;sécurisées&nbsp;et&nbsp;fiables.&nbsp; Assumer la responsabilité de la livraison de l'ensemble de la pile technologique, y&nbsp;compris&nbsp;Java,&nbsp;React, Docker et&nbsp;l'infrastructure&nbsp;de&nbsp;soutien.&nbsp; Participer&nbsp;aux&nbsp;décisions&nbsp;relatives à la conception des&nbsp;systèmes&nbsp;et de&nbsp;l'architecture&nbsp;au sein&nbsp;d'une&nbsp;équipe Agile.&nbsp; Offrir&nbsp;le leadership technique&nbsp;en&nbsp;examinant les conceptions et le code,&nbsp;en&nbsp;identifiant&nbsp;les&nbsp;risques&nbsp;à un&nbsp;stade&nbsp;précoce&nbsp;et&nbsp;en&nbsp;guidant&nbsp;les équipes vers des solutions&nbsp;efficaces.&nbsp; Promouvoir&nbsp;la&nbsp;qualité&nbsp;des&nbsp;logiciels&nbsp;en&nbsp;définissant&nbsp;et&nbsp;en&nbsp;appliquant&nbsp;les&nbsp;meilleures&nbsp;pratiques&nbsp;en&nbsp;matière de tests&nbsp;unitaires,&nbsp;d'intégration&nbsp;et de bout&nbsp;en&nbsp;bout.&nbsp; Contribuer à la conception, à l'évolution et à l'optimisation des pipelines CI/CD&nbsp;construits sur AWS et&nbsp;GitLab, en mettant l'accent sur l'automatisation et la&nbsp;fiabilité.&nbsp; Identifier de manière proactive les&nbsp;opportunités&nbsp;d'améliorer&nbsp;la&nbsp;productivité&nbsp;des&nbsp;développeurs, les performances du&nbsp;système&nbsp;et&nbsp;l'excellence&nbsp;opérationnelle.&nbsp; Encadrer&nbsp;et coacher les&nbsp;développeurs&nbsp;intermédiaires&nbsp;et juniors,&nbsp;en&nbsp;leur&nbsp;fournissant&nbsp;des conseils techniques, des&nbsp;commentaires&nbsp;et&nbsp;en&nbsp;partageant&nbsp;vos&nbsp;connaissances.&nbsp; Collaborer&nbsp;étroitement&nbsp;avec la gestion des&nbsp;produits,&nbsp;l'architecture, la&nbsp;sécurité&nbsp;et&nbsp;d'autres&nbsp;parties&nbsp;prenantes&nbsp;afin&nbsp;d'aligner&nbsp;les solutions techniques sur les&nbsp;objectifs&nbsp;commerciaux.&nbsp; Collaborer&nbsp;étroitement&nbsp;avec les équipes de gestion de&nbsp;produit,&nbsp;d’architecture, de&nbsp;sécurité&nbsp;et les&nbsp;autres&nbsp;parties&nbsp;prenantes&nbsp;afin&nbsp;d’aligner&nbsp;les solutions techniques avec les&nbsp;objectifs&nbsp;d’affaires.&nbsp; Soutenir&nbsp;et&nbsp;résoudre&nbsp;des incidents complexes&nbsp;en&nbsp;production,&nbsp;en&nbsp;contribuant&nbsp;à&nbsp;l’analyse&nbsp;des causes&nbsp;fondamentales&nbsp;et à la mise&nbsp;en&nbsp;place de&nbsp;correctifs&nbsp;durables.&nbsp; Se&nbsp;tenir&nbsp;à jour quant aux technologies&nbsp;émergentes&nbsp;et aux tendances de&nbsp;l’industrie, et&nbsp;contribuer&nbsp;à&nbsp;l’évaluation&nbsp;de&nbsp;leur&nbsp;adoption&nbsp;lorsque&nbsp;pertinent. Exigences : Baccalauréat&nbsp;ou&nbsp;maîtrise&nbsp;en&nbsp;informatique,&nbsp;en&nbsp;génie&nbsp;logiciel&nbsp;ou&nbsp;dans un&nbsp;domaine&nbsp;connexe,&nbsp;ou&nbsp;toute&nbsp;combinaison&nbsp;équivalente&nbsp;de formation et&nbsp;d’expérience&nbsp;pertinente.&nbsp; 8&nbsp;ans&nbsp;et plus&nbsp;d’expérience&nbsp;professionnelle&nbsp;dans la conception, le&nbsp;développement&nbsp;et la maintenance de&nbsp;systèmes&nbsp;backend&nbsp;basés&nbsp;sur Java.&nbsp; Excellente&nbsp;maîtrise&nbsp;de Java et de&nbsp;l’écosystème&nbsp;Spring,&nbsp;incluant&nbsp;Spring Boot,&nbsp;Spring MVC, Spring Data JPA et Spring Security.&nbsp; Expérience&nbsp;démontrée&nbsp;dans la conception et&nbsp;l’exploitation&nbsp;d’architectures&nbsp;à base&nbsp;de&nbsp;microservices,&nbsp;incluant&nbsp;la&nbsp;décomposition&nbsp;des services, la communication&nbsp;interservices&nbsp;et le&nbsp;versionnement&nbsp;des API.&nbsp; Solide&nbsp;expérience&nbsp;dans la conception et la mise&nbsp;en&nbsp;œuvre&nbsp;d'API&nbsp;RESTful, y&nbsp;compris&nbsp;la&nbsp;modélisation&nbsp;des&nbsp;requêtes/réponses, la validation, la gestion des&nbsp;erreurs&nbsp;et les&nbsp;meilleures&nbsp;pratiques&nbsp;en&nbsp;matière de&nbsp;sécurité.&nbsp; Expérience&nbsp;dans la&nbsp;résolution&nbsp;de&nbsp;défis&nbsp;propres&nbsp;aux&nbsp;systèmes&nbsp;distribués,&nbsp;tels&nbsp;que&nbsp;l’évolutivité, la&nbsp;résilience, la&nbsp;tolérance&nbsp;aux&nbsp;pannes,&nbsp;l’observabilité&nbsp;et&nbsp;l’optimisation&nbsp;des performances. Expérience pratique avec les technologies de conteneurisation, telles que Docker,&nbsp;ainsi que le déploiement de services dans des environnements conteneurisés&nbsp;oucloud-native. Expérience avec les pipelines CI/CD et les processus automatisés de compilation, de tests et de déploiement (idéalement avec GitLab et AWS). Solide expérience de l'utilisation de bases de données relationnelles, y compris la modélisation&nbsp;de données, la conception de&nbsp;schémas,&nbsp;l'indexation&nbsp;et&nbsp;l'optimisation&nbsp;des&nbsp;requêtes. Maîtrise de Git, incluant les stratégies modernes de gestion des branches et les pratiques de revue de code. Compréhension de base des concepts en intelligence artificielle et en apprentissage automatique, tels que les grands modèles de langage (LLM), les embeddings et l’inférence de modèles, à un niveau conceptuel. Connaissance des modèles basés sur la récupération (par exemple, recherche, enrichissement ou workflows de type RAG) et de la manière dont les services&nbsp;backend les prennent en charge. La capacité d’utiliser efficacement des outils d’IA au quotidien pour le développement&nbsp;et la&nbsp;résolution&nbsp;de&nbsp;problèmes&nbsp;constitue&nbsp;un&nbsp;atout. Excellentes aptitudes en résolution de problèmes, avec la capacité de diagnostique. Excellentes compétences en communication écrite et orale, avec la capacité de collaborer efficacement avec les équipes d’ingénierie, de produit et de sécurité. Capacité à travailler de façon autonome tout en assumant la responsabilité des&nbsp;services backend dans un&nbsp;environnement&nbsp;Agile&nbsp;dynamique.&nbsp; Exigences préférées: Expérience&nbsp;en&nbsp;conception de&nbsp;systèmes&nbsp;axée&nbsp;sur&nbsp;l’évolutivité, la&nbsp;résilience&nbsp;et la&nbsp;sécurité.&nbsp; Excellente&nbsp;compréhension&nbsp;des pratiques Agile et DevOps.&nbsp; Expérience&nbsp;en&nbsp;modélisation&nbsp;des données et&nbsp;en&nbsp;conception de bases de données.&nbsp; Expérience&nbsp;antérieure&nbsp;dans le leadership&nbsp;d’initiatives&nbsp;techniques&nbsp;ou&nbsp;à&nbsp;titre&nbsp;de point de contact technique&nbsp;pour&nbsp;une&nbsp;équipe.&nbsp; Capacité&nbsp;démontrée&nbsp;à&nbsp;mentorer, former et&nbsp;accompagner&nbsp;des&nbsp;développeur·se·s&nbsp;de&nbsp;différents&nbsp;niveaux&nbsp;d’expérience.&nbsp; Expérience&nbsp;dans&nbsp;l’influence&nbsp;des standards techniques et des&nbsp;meilleures&nbsp;pratiques à&nbsp;l’échelle&nbsp;de&nbsp;plusieurs&nbsp;équipes.&nbsp; Avis: Ce poste&nbsp;nécessite&nbsp;la&nbsp;maîtrise&nbsp;d'une&nbsp;langue&nbsp;autre&nbsp;que&nbsp;le français car vous&nbsp;serez&nbsp;en partenariat&nbsp;avec des&nbsp;clients&nbsp;internes et/ou&nbsp;externes hors du Québec.&nbsp; _____________________________________________________________________________________________________________________________ As a Senior Software Developer, you will play a key role in shaping and delivering new and strategic cloud-native solutions that power OneSpan’s products and services. You will take technical ownership of complex initiatives, influence architecture and engineering best practices, and help drive the evolution of a scalable, secure, and extensible ecosystem that enables new business models and growth opportunities. This is a hands-on role where you will design, build, review, and deploy high-quality software while also mentoring other developers and collaborating closely with product leaders, architects, security specialists, and cross-functional stakeholders. This is an opportunity to have a strong voice in technical direction and to influence the future of OneSpan’s offerings. This position is open to candidates residing in Montreal. This role is hybrid, with in-office presence 2 days per week at our Montreal office. Job Duties and Responsibilities:&nbsp; Lead the&nbsp;design and development&nbsp;of responsive, high-performance, accessible, secure, and reliable web-based applications.&nbsp; Take ownership of&nbsp;end-to-end delivery&nbsp;across the tech stack, including&nbsp;Java, React, Docker, and supporting infrastructure.&nbsp; Take part in&nbsp;system and architecture design decisions&nbsp;within an Agile team.&nbsp; Provide&nbsp;technical leadership&nbsp;by reviewing designs and code,&nbsp;identifying&nbsp;risks early, and guiding teams toward effective solutions.&nbsp; Champion&nbsp;software quality&nbsp;by defining and enforcing best practices for unit, integration, and end-to-end testing.&nbsp; Contribute to the&nbsp;design, evolution, and optimization&nbsp;of CI/CD pipelines built on&nbsp;AWS and GitLab, with a focus on automation and reliability.&nbsp; Proactively&nbsp;identify&nbsp;opportunities to&nbsp;improve developer productivity, system performance, and operational excellence.&nbsp; Mentor and coach&nbsp;intermediate and junior developers,&nbsp;providing&nbsp;technical guidance, feedback, and knowledge sharing. Collaborate closely with product management, architecture, security, and other stakeholders to align technical solutions with business goals. Support and troubleshoot complex production issues, contributing to root-cause analysis and long-term fixes. Stay current with emerging technologies and industry trends and help evaluate their adoption where appropriate.&nbsp; Requirements&nbsp; Bachelor’s or&nbsp;Master’s degree in Computer Science, Software Engineering, or a related field, or an equivalent combination of education and experience.&nbsp; 8+ years of professional experience&nbsp;designing, developing, and&nbsp;maintaining&nbsp;Java-based backend systems.&nbsp; Strong&nbsp;expertise&nbsp;in&nbsp;Java&nbsp;and the&nbsp;Spring ecosystem, including&nbsp;Spring Boot, Spring MVC, Spring Data JPA, and Spring Security.&nbsp; Proven experience building and operating&nbsp;microservices-based architectures, including service decomposition, inter-service communication, and API versioning.&nbsp; Solid experience designing and implementing&nbsp;RESTful APIs, including request/response modeling, validation, error handling, and security best practices.&nbsp; Experience addressing&nbsp;distributed systems challenges&nbsp;such as scalability, resiliency, fault tolerance, observability, and performance optimization. Hands-on experience with containerization technologies&nbsp;such as&nbsp;Docker and&nbsp;deploying services in containerized or cloud-native environments. Experience with CI/CD pipelines&nbsp;and automated build, test, and deployment workflows (preferably using GitLab and AWS). Strong experience working with relational databases, including data modeling, schema design, indexing, and query optimization. Proficiency with&nbsp;Git&nbsp;and modern branching strategies and code review practices. Foundational understanding of AI and machine learning concepts, such as large language models (LLMs), embeddings, and model inference, at a conceptual level. Familiarity with retrieval-based patterns&nbsp;(e.g., search, enrichment, or RAG-style workflows) and how backend services support them. Ability to effectively use AI tools in day-to-day development and problem-solving is considered a plus. Strong problem-solving skills and the ability to debug complex backend and production issues. Excellent written and verbal communication skills, with the ability to collaborate across engineering, product, and security teams. Ability to work independently while taking ownership of backend services in a fast-paced Agile environment.&nbsp; Preferred Requirements:&nbsp; Experience with&nbsp;system design for scalability, resilience, and security.&nbsp; Strong understanding of&nbsp;Agile and DevOps practices.&nbsp; Experience with&nbsp;data modeling and database design.&nbsp; Prior experience&nbsp;leading technical initiatives&nbsp;or acting as a technical point of contact for a team.&nbsp; Demonstrated ability to&nbsp;mentor, teach, and guide&nbsp;developers across different skill levels.&nbsp; Experience influencing&nbsp;technical standards and best practices&nbsp;across teams.&nbsp; Disclaimer:&nbsp; This position requires proficiency in a language other than French, as you will be working in partnership with internal and/or external customers outside Québec. #LI-Hybrid#LI-HW1

Développeur de logiciels senior - Senior Software Developer

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences. OneSpan recherche un Rédacteur(trice) de contenu Senior pour soutenir la croissance de sa division Cybersécurité. Si vous avez passé des années à écrire pour des acheteurs techniques, nous aimerions vous rencontrer. Ce rôle est idéal pour un(e) rédacteur(trice) capable de prendre des concepts de sécurité complexes et de les transformer en contenus clairs et concis qui inspirent confiance aux CISOs, architectes sécurité et responsables des risques à chaque étape du parcours d’achat. En tant que rédacteur(trice) marketing B2B expérimenté(e), vous comprenez qu’un contenu performant doit instaurer la confiance et générer de l’action. Vous êtes également à l’aise avec l’optimisation pour la recherche organique et la découverte pilotée par l’IA, mais votre véritable force réside dans votre capacité à créer des narratifs qui captivent les acheteurs. Dans ce rôle, aucune journée ne se ressemble, mais le fil conducteur reste toujours une rédaction de qualité. Vous interviendrez sur différents formats : pages web evergreen, landing pages de campagne, contenus ABM courts et longs, scripts vidéo, séquences d’email nurturing, infographies, études de cas, supports de webinaires, et plus encore. Si vous souhaitez construire et maintenir une bibliothèque de contenus full-funnel générant clics, conversions et conversations commerciales, contactez-nous – même si votre expérience ne correspond pas parfaitement à toutes les exigences ci-dessous. VOS MISSIONS Développer des contenus produits qui informent et différencient Rédiger, mettre à jour et éditer des pages produits, pages de cas d’usage, blogs, études de cas, fiches techniques, solution briefs, etc. Rédiger des scripts pour des vidéos de positionnement produit, des interviews de thought leadership et des vidéos de démonstration Développer des contenus de campagne qui convertissent Créer des landing pages de campagne, pages d’inscription à des webinaires, séquences d’email nurturing, contenus publicitaires et autres supports alignés sur les initiatives marketing intégrées et les priorités GTM Adapter les contenus à des secteurs, comptes ou personas spécifiques Collaborer avec le product marketing afin d’aligner les contenus avec le messaging et l’étape du funnel Créer, tester et itérer des contenus générant des conversions (inscriptions aux webinaires, newsletters, téléchargements de livres blancs, CTA “contact us”, etc.) Développer des contenus web pilotés par le SEO générant un trafic pertinent Créer et maintenir des pages du site telles que pages thématiques, blogs, FAQ, etc. Effectuer des recherches de mots-clés pour identifier des opportunités de contenu et formuler des recommandations pour de nouvelles pages, extensions, mises à jour et contenus de soutien Appliquer les bonnes pratiques SEO on-page, incluant métadonnées, maillage interne et snippets Traduire des sujets complexes de sécurité en contenus performants Collaborer avec des experts cybersécurité pour garantir l’exactitude technique et la crédibilité Simplifier des concepts de sécurité complexes dans un langage accessible aux acheteurs sans les sursimplifier Rédiger avec assurance pour un public sécurité tout en restant accessible aux parties prenantes connexes Optimiser pour le SEO et l’AEO Rédiger et optimiser les contenus pour le SEO et l’AEO, incluant mots-clés principaux et secondaires, pertinence sémantique et profondeur thématique Rédiger des réponses concises adaptées aux synthèses IA et aux moteurs de réponse Auditer et mettre à jour régulièrement les pages existantes Veiller à l’alignement des contenus avec les principes E-E-A-T (expérience, expertise, autorité, confiance) Opérations de contenu et collaboration Contribuer à la planification et à l’exécution du calendrier éditorial cybersécurité Soutenir l’équipe design dans la mise en forme des contenus (images, vidéos, maquettes Figma, etc.) QUALIFICATIONS REQUISES Expérience senior en rédaction de contenus web B2B pour des entreprises SaaS ou technologiques Capacité démontrée à traduire des sujets techniques complexes en narratifs clairs et crédibles Expérience pratique en SEO et AEO CE QUE VOUS APPORTEREZ 7+ années d’expérience en rédaction de contenu, idéalement en cybersécurité, prévention de la fraude ou domaine connexe Expérience avérée dans la création de contenus générant trafic organique et conversions Expérience de rédaction sur l’ensemble des étapes du funnel Capacité à adapter les contenus à des comptes et personas spécifiques Capacité à synthétiser des informations techniques en narratifs convaincants À l’aise dans des environnements dynamiques avec priorités concurrentes et délais serrés Excellent instinct éditorial avec des standards élevés en matière de clarté, précision et tonalité ÉQUIPE &amp; ENVIRONNEMENT DE TRAVAIL Vous rejoindrez une petite équipe marketing à fort impact responsable de la manière dont la valeur cybersécurité de OneSpan est communiquée sur le site web et au-delà. L’équipe fonctionne en remote et collabore étroitement avec le corporate marketing, product marketing, demand generation, marketing operations, partner marketing et sales. COMMENT POSTULER Les candidats devront fournir des exemples de rédaction et pourront être invités à réaliser un court exercice de rédaction. ------------------------------------------------------------------------------------------------------------------------------------------------------------- OneSpan is looking for a Senior Content Writer to support the growth of our Cybersecurity division. If you’ve spent years writing for technical buyers, we’d love to talk. This role is ideal for a writer who can take complex security concepts and turn them into clear, concise copy that builds trust with CISOs, security architects, and risk leaders at each stage of the buyer journey. As an experienced B2B marketing writer, you understand that strong content must earn trust and drive action. You’re also comfortable optimizing for organic search and AI-driven discovery, but your true strength is knowing how to craft narratives that make buyers lean in. In this role no two days will be the same, but the throughline is always strong writing. You’ll work across formats, from evergreen web pages to campaign landing pages, short- and long-form ABM content, video scripts, email nurtures, infographics, case studies, webinar decks, and more. If you’re interested in building and maintaining a full-funnel content library that drives clicks, conversions, and sales conversations, reach out to us – even if your experience doesn’t perfectly match all requirements below. WHAT YOU'LL DO: Develop product content that informs and differentiates · Write, update, and edit product pages, use case pages, blogs, case studies, datasheets, solution briefs, etc. · Draft scripts for product positioning videos, thought leadership video interviews, and demo videos Develop campaign content that converts · Create campaign landing pages, webinar landing pages, email nurtures, ad copy, and other assets aligned to integrated marketing initiatives and GTM priorities · Tailor content to specific industries, accounts, or buyer personas · Partner with product marketing to ensure content aligns with messaging and funnel stage · Create, test, and iterate on copy that drives conversions, such as webinar registrations, newsletter sign-ups, white paper downloads, and contact us CTAs Develop SEO driven-driven web content that drives relevant traffic · Create and maintain website pages such as topics pages, blogs, FAQs, etc. · Conduct keyword research to identify content opportunities and provide recommendations for new pages, page expansions, refreshes, and supporting content · Apply best practices for on-page SEO, including metadata, interlinking, and snippets Translate complex security topics into high-performing content · Partner with cybersecurity SMEs for technical accuracy and credibility · Distill complex security concepts into buyer-friendly language without oversimplifying · Write confidently for security audiences while remaining accessible to adjacent stakeholders Optimize for SEO and AEO · Write and optimize content for SEO and AEO, including primary and secondary keywords, semantic relevance, and topical depth · Write concise answers suitable for AI summaries and answer engines · Regularly audit and refresh existing pages · Ensure content aligns with E-E-A-T principles (experience, expertise, authority, trust) Content operations and collaboration · Help plan and execute the cybersecurity editorial calendar · Support the design team as they bring content to life through images, video, and other formats such as Figma mock-ups REQUIRED QUALIFICATIONS · Senior-level experience writing B2B web content for SaaS or technology companies · Proven ability to translate complex technical topics into clear, credible narratives · Hands-on experience with SEO &amp; AEO WHAT YOU'LL BRING · 7+ years of content writing experience, ideally in cybersecurity, fraud prevention, or a related domain · Proven track record of creating content that ranks organically and drives conversion · Experience writing for all stages of the funnel · Ability to tailor content to specific accounts and personas · Ability to synthesize technical information into compelling narratives · Comfortable working in fast-moving environments with competing priorities and tight deadlines · Excellent editorial instincts with a high bar for clarity, accuracy, and voice TEAM &amp; WORK ENVIRONMENT You’ll join a small but high-impact marketing team responsible for shaping how OneSpan’s cybersecurity value is communicated across the website and beyond. The team operates remotely and collaborates closely across corporate marketing, product marketing, demand generation, marketing operations, partner marketing, and sales. HOW TO APPLY Candidates will be asked for writing samples and may be asked to complete a short writing exercise. &nbsp; Avis:&nbsp;Ce poste nécessite la maîtrise d'une langue autre que le français car vous serez en partenariat avec des clients internes et/ou externes hors du Québec. Disclaimer:&nbsp; This position requires proficiency in a language other than French, as you will be working in partnership with internal and/or external customers outside Québec. #LI-hybrid #LI-LS1

Rédacteur(trice) de contenu Senior - Senior Content Writer

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.We are seeking a strategic, execution-driven Corporate Communications Manager to elevate our brand visibility, strengthen third-party validation, and advance our corporate narrative across digital and external channels. This role reports into the Director of Brand &amp; Communications and will own and evolve our corporate social media program while supporting analyst relations and external thought leadership initiatives. The ideal candidate brings strong writing skills, digital fluency, and a modern understanding of how communications drives discoverability including familiarity with SEO and emerging AEO best practices. This is a high-impact role for someone who wants to own a social media program, shape messaging, and contribute meaningfully to brand growth. Core Functions Social Media Strategy &amp; Ownership (Primary Focus) (~50%) Own and evolve the corporate social media strategy and editorial calendar Lead day-to-day management of priority platforms, with a primary focus on LinkedIn, and support for X and YouTube Develop and publish content aligned to corporate and divisional priorities Elevate thought leadership on priority platforms Optimize content using SEO and AEO best practices to increase discoverability and reach Monitor industry conversations and identify engagement opportunities Track performance metrics and provide insight-driven recommendations Partner with Brand and Creative Services to translate messaging into compelling, visually engaging content formats that strengthen brand recognition and differentiation Collaborate with the demand generation team to align organic and paid social initiatives, supporting amplification of key campaigns and high-impact content Internal Social Advocacy Enable employees to amplify key company messages through social channels Develop guidance and messaging toolkits to support advocacy External Communications &amp; Thought Leadership (~30%) Draft and support development of bylined articles, contributed content, and external messaging frameworks Assist in shaping storytelling that resonates with priority audiences across divisions Conduct audience and keyword research to strengthen message relevance and visibility Support press release drafting and announcement amplification Support day-to-day coordination and oversight of the PR agency to help drive proactive media coverage, ensure message consistency, and track performance against communications goals Analyst Relations Support (Third-Party Validation) (~20%) Support coordination of analyst briefings and engagement efforts Prepare background materials and messaging briefs Track analyst coverage and insights Help incorporate analyst perspectives into broader messaging Team Structure &amp; Collaboration Reports to the Director of Brand &amp; Communications Works closely with Brand &amp; Creative Services for visual and campaign alignment Partners with Demand Generation for paid/organic social integration Collaborates with Product Marketing, Content Director and divisional leaders to ensure messaging alignment What You Will Bring 4+ years of experience in corporate communications, PR, or social strategy (B2B preferred) Experience supporting analyst relations or third-party influencer engagement preferred Strong writing and editing skills, particularly in thought leadership and social media content Proven experience managing corporate social media programs Familiarity with SEO fundamentals and emerging AEO best practices Ability to translate complex technical topics into clear, compelling narratives Highly organized with the ability to manage multiple priorities in a fast-paced environment What Success Looks Like A strategic, consistent, and engaging social presence Increased brand visibility and share of voice across priority audiences Strong integration of third-party validation into corporate messaging Thought leadership content that is discoverable, relevant, and resonant Salary: $90,00 - $105,000 (depending on experience and qualifications)&nbsp; #LI-HW1 #LI-Remote

Social Media & Communications Manager

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.OneSpan is currently looking for a Sr. Staff Accountant to join its Accouting team in Brussels. You will focus on month-end close and account reconciliations for higher risk processes and accounts, as well as play a key role in VAT filing and compliance, local statutory audits and compliance (Austria, Belgium, Netherlands and UK) and US reporting. You will be responsible for a timely close process, while maintaining a strong internal control environment, in compliance with SOX and other internal audit requirements. Additionally, you will perform research on various accounting issues as they arise, assist with coordination and preparation of support for audits. Job Duties and Responsibilities Prepare journal entries and account reconciliations, ensuring proper documentation is maintained (in compliance with SOX requirements), as well as monitoring and resolving reconciling items on a timely basis Resolve accounting discrepancies and identify and investigate irregularities Ensure all reports utilized in accounting functions are complete and accurate Review and approval of supplier invoices and expense reports for proper accounting coding Prepare financial variance analysis reports; ensure accurate and timely reporting of monthly, quarterly and year-end close, for both individual entities and on a consolidated basis Interact with external auditors in managing several statutory audits Monthly preparation of several VAT declarations Assist in the preparation of &nbsp;tax returns Participate in continuous process improvement projects Requirements Bachelor’s degree in Accounting, with a minimum of 5 years of relevant experience Experience performing month end close, account reconciliations and financial analysis Strong knowledge of Generally Accepted Accounting Principles (Belgium and US GAAP preferred) Experience with VAT filings Experience in fixed asset and intangible asset accounting preferred Bilingual Dutch-English OR bilingual French-Dutch with a very strong level of English Strong knowledge of Excel, Word, Outlook is required He/she can easily work with different systems Quick learner, strong work ethic and positive mindset Team player and openminded Ability to work in a global context, with business users in different locations world-wide Assertive and can work under time pressure &nbsp; Why OneSpan OneSpan offers the best of both worlds – a solid foundation that only an established global enterprise can provide, with the energy and creativity of an innovative start-up. In every role at OneSpan, you’ll contribute to the success of the most advanced cybersecurity and have opportunities to grow.&nbsp; #LI-hybrid #LI-LS1 &nbsp;

Senior Staff Accountant

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences. For our sales team in Tokyo we are looking for a Regional Sales Manager (RSM) who will focus on net new logos, as well as managing assigned accounts. She/He will be accountable for developing new business, ensuring customer satisfaction, and maintaining positive, value-driven relationships with new and existing customers. The RSM has the ability to always differentiate OneSpan solutions from the competition. Duties include working closely with sales, presales and customer success teams on multiple accounts. Key Responsibilities: • Develop new prospects while differentiating and upselling OneSpan value proposition.• Ensure and maintain Customers satisfaction, primarily driven by value-add and business related relationships.• Tie OneSpan capabilities to customer challenges and apply the quantifiable value the customer will receive.• Ensure Operation excellence by keeping SFDC always updated, guaranteeing business linearity and forecast accuracy.• Strive to deliver consistently high performance and achieve sales target. Minimum Requirements: • Several years of overall experience in direct sales of SW products, including SaaS model, related to authentication and mobile security solutions within the assigned territory.• End user selling experience (direct touch).• Experience within the Japanese market, focusing on the financial sector and tier 1 banks.• Excellent communication skills and a positive, client-centric attitude.• Assertive and independent professional who can negotiate successfully with professional buyers.• Ability to work collaboratively with cross-functional teams, including presales and marketing, while maintaining a proactive and independent approach to achieving sales goals.• Customer and service oriented as well as highly independent.• Comfortable with a primarily office-based work arrangement.• Willingness and flexibility to travel extensively (sometimes on short notice).• Native Japanese speaker. English proficiency is a bonus. &nbsp; #LI-LS1

Regional Sales Manager

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.OneSpan is currently looking for a Sr. Software Engineer (Python) to join our team in Barcelona. You will be involved in the design, development, and testing of our app protection tool. You will work on building the basis of a high-performance protection tool, improving system reliability, and contributing to the architecture of our security solution. You’ll find yourself researching and implementing cutting-edge technologies and security while writing high-quality code, including test coverage and frequent releases thanks to CI and automated build infrastructure. Job Duties and Responsibilities Design and develop our app protection tool using Python to support our platform and products. Work on challenging architectural and performance problems, contributing to the evolution of our systems. Write clean, maintainable, and testable code, ensuring high reliability and performance. Collaborate closely with mobile developers, backend engineers, product managers, and designers to deliver well-architected solutions. Improve the scalability, observability, and maintainability of our systems as the business grows. Contribute to technical decision-making, code reviews, and architectural discussions. Participate actively in the team’s life and help mentor other developers when needed. Requirements 5+ years of professional experience in software development with Python. Solid understanding of software architecture, design patterns, and distributed systems. Experience translating business requirements into technical designs and scalable solutions. Experience with testing frameworks, unit testing, and test automation. Ability to communicate clearly in English, both verbally and in writing. Ability to make recommendations and technical decisions independently. Strong collaboration skills and a team-oriented mindset. Nice to have: Experience solving architectural problems. Familiarity with containerization technologies (Docker, Kubernetes). Interest or experience in IT security technologies. Experience with Git and CI/CD pipelines. Experience on Android environment. Capacity to understand with Dalvik bytecode / smali. Java/Kotlin development experience. Knowledge of Unix/Linux command line environments. Experience working in Agile/Scrum environments. Knowledge of cloud environments (AWS, GCP, or Azure). Knowledge of cryptography and/or PKI infrastructure. Strong analytical thinking and problem-solving mindset. Passion for continuous learning and improvement. &nbsp; Why OneSpan OneSpan offers the best of both worlds – a solid foundation that only an established global enterprise can provide, with the energy and creativity of an innovative start-up. In every role at OneSpan, you’ll contribute to the success of the most advanced cybersecurity and have opportunities to grow.&nbsp; #LI-hybrid #LI-LS1

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.OneSpan is currently looking for a Mobile Security Engineer (Android/iOS) to join our team in Barcelona. In this role, you will contribute to the research, analysis, and validation of advanced mobile security protections within our Android and iOS SDKs. You will work on identifying attack techniques, analyzing bypass attempts, and strengthening the Runtime Application Self-Protection (RASP) capabilities of our mobile security platform, collaborating closely with our engineering and security research teams. Job Duties and Responsibilities ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Analyze Android and iOS applications to identify security weaknesses, attack vectors, and potential bypass techniques against mobile protections. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Perform reverse engineering of mobile applications and malware samples to understand attacker techniques and improve detection capabilities. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Research and reproduce real-world attacks such as hooking, dynamic instrumentation, tampering, and runtime manipulation against protected applications. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support the design, validation, and continuous improvement of our mobile security SDK, which provides Runtime Application Self-Protection (RASP) for Android and iOS applications. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Use reverse engineering and dynamic analysis tools to evaluate the effectiveness of protection mechanisms and identify potential bypasses. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborate with security engineers to design new detection mechanisms such as anti-debugging, anti-instrumentation, anti-tampering, and environment integrity checks. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Document research findings and contribute to internal security knowledge and threat intelligence. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Participate in the team’s life and contribute to technical discussions and decision-making. Requirements ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 3+ years of experience in application security, mobile security, reverse engineering, or penetration testing. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong understanding of Android and/or iOS application security. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience performing reverse engineering of mobile applications. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Familiarity with dynamic instrumentation and runtime analysis techniques. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience using reverse engineering tools such as IDA Pro, Ghidra, JEB, or JADX. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with dynamic analysis or instrumentation tools such as Frida, GDB, LLDB, or similar. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to analyze compiled code and understand low-level behavior. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to communicate (verbally and writing) in English. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to make recommendations and decisions independently. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to make recommendations and decisions independently. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Great team player, comfortable working and collaborating with other team members to achieve common goals. Nice to have: ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience analyzing mobile malware. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience in penetration testing environments or security evaluation laboratories. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Knowledge of Android internals (ART, system APIs, root environments) or iOS security mechanisms. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with native code analysis (C/C++). ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Interest in mobile application protection technologies such as obfuscation, anti-tampering, and RASP. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with Git. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with CI/CD pipelines. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Knowledge of the Unix/Linux command line / shell. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with Agile/Scrum best practices. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Analytical thinking and problem-solving attitude. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong interest in security research and continuous learning. Why OneSpan OneSpan offers the best of both worlds – a solid foundation that only an established global enterprise can provide, with the energy and creativity of an innovative start-up. In every role at OneSpan, you’ll contribute to the success of the most advanced cybersecurity and have opportunities to grow.&nbsp; #LI-hybrid #LI-LS1

Mobile Security Engineer

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.OneSpan is currently looking for a Sr. Software Developer (Full-Stack) to join our team in Barcelona. You’ll be involved in the design, development, testing, and delivery of our Mobile Application Security Platform, working across both frontend and backend systems. You will help build scalable services and intuitive user interfaces that enable our security technologies and products. You’ll find yourself working on modern web architectures, developing high-quality code with strong test coverage and frequent releases thanks to CI and automated build infrastructure. Job Duties and Responsibilities ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Design and develop end-to-end features across frontend and backend systems. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Build modern web interfaces and scalable backend APIs that power our products and services. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Translate product requirements and wireframes into high-quality technical solutions. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Write clean, maintainable, and testable code across the full stack. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborate closely with product managers, designers, mobile developers, and other backend engineers. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Improve the performance, scalability, and usability of our platform as the business grows. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Contribute to technical architecture, code reviews, and development best practices. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Participate actively in the team’s life and contribute to technical decision-making. Requirements ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 5+ years of professional experience in software development, working across frontend and backend technologies. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong experience building modern web applications and RESTful APIs. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with JavaScript/TypeScript frontend frameworks (e.g., React, Angular, or Vue). ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with backend development (Python, Node.js, Java, or similar). ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Good understanding of software architecture, design patterns, and scalable systems. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience translating business requirements into technical designs. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Understanding of testing tools and methodologies. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to communicate clearly in English, both verbally and in writing. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to work independently while collaborating effectively with a team. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Programming with AI agents is part of your day-to-day work, including designing and orchestrating LLM-based workflows and integrating them into production systems. Nice to have: ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with React and modern frontend ecosystems. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with Java frameworks (Spring, Spring Boot). ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Familiarity with cloud platforms (AWS, GCP, or Azure). ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with containerization technologies such as Docker. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Knowledge of CI/CD pipelines and DevOps practices. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Knowledge about cryptography and/or PKI infrastructure. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with Git. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with Agile/Scrum methodologies. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong analytical thinking and problem-solving attitude. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Passion for continuous learning and improvement. Why OneSpan OneSpan offers the best of both worlds – a solid foundation that only an established global enterprise can provide, with the energy and creativity of an innovative start-up. In every role at OneSpan, you’ll contribute to the success of the most advanced cybersecurity and have opportunities to grow.&nbsp; #LI-hybrid #LI-LS1 &nbsp; &nbsp; &nbsp;

Senior Software Developer

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.OneSpan is currently looking for an&nbsp;Embedded Software Engineering Manager to join its embedded firmware developers team in Erembodegem, Belgium. The Embedded Software Engineering manager will lead a team of embedded firmware developers for secure token devices to be produced at high volume. He/she will fill a dual-role position with combined management and technical design responsibilities. You will engage daily with hardware, firmware/software, and QA engineers, and play a critical role in delivering high-quality and timely DIGIPASS products to the market Responsibilities • Manage the firmware development team (10 members) in their day-to-day performance of their tasks. • Ensure that project/department milestones/goals are met and adhere to the approved budget. • Follow a Scrum agile development methodology • Implement and manage CI/CD for embedded software • Implement change management process • Improve code review and secure coding practices • Improve source code management system • Contribute to technology and architectural decisions • Work with the Product Managers to quote software development work and plan/maintain the project schedule for development programs • Responsible for hiring, performance reviews, and fostering the professional development of members of the FW/SW engineering team. Qualifications • Master or Bachelor degree in Computer Science/Computer Engineering with relevant experience in hardware and embedded software development and min. 1-3 years of proven supervisory experience. • Leadership and organisational abilities • Problem-solving attitude • Adopter of Scrum agile methodology • Demonstrated knowledge of CI/CD process for embedded software, source code management and Change management • Knowledge of:  Microcontrollers (ARM Cortex-Mx)  Basic electronics  Wireless interfaces (BLE, NFC, WIFI)  Embedded interface protocols (UART, SPI, I2C)  Embedded systems limitations  Secure element / smart card interfaces is an asset  Embedded development environments (IAR, KEIL)  Source version management (SVN, GIT)  of embedded operating systems like Linux, QNX, FreeRTOS is an asset. • You are fluent in English (reading, spoken and written). Knowledge of Dutch is an asset &nbsp; #LI-hybrid #LI-LS1 &nbsp; &nbsp;

Embedded Software Engineering Manager

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.OneSpan is looking for an Enterprise Sales professional in Sydney to drive growth within a defined territory by managing and expanding existing enterprise accounts while generating new business opportunities through channel partners. The role focuses on promoting and selling OneSpan’s authentication solutions, including both hardware and software, to cross-industry organizations. Key Responsibilities: • Manage and grow a portfolio of existing enterprise accounts while developing new business opportunities within the assigned territory. • Drive revenue growth for OneSpan authentication solutions (hardware and software) through direct sales and channel partnerships. • Execute a territory growth plan focused on account expansion, partner engagement, and new customer acquisition. • Build pipeline through prospecting, relationship development, and collaboration with partners to identify and close opportunities. • Deliver sales presentations, product demonstrations, and negotiate deals to successfully close business. • Achieve monthly, quarterly, and annual sales targets while ensuring high customer satisfaction. • Maintain accurate pipeline, forecasting, and opportunity tracking in Salesforce CRM. • Collaborate with internal teams and partners to support deal execution and long-term customer success. Minimum Requirements: • 8+ years of enterprise sales experience in software solutions (preferably SaaS, authentication, identity, or mobile security). • Proven track record of exceeding sales targets and driving both account growth and new customer acquisition. • Experience selling cross-industry, including to financial services organizations. • Strong consultative selling, communication, and negotiation skills with enterprise buyers. • Ability to work cross-functionally and engage stakeholders across business and technical teams. • Strong relationship management and presentation skills. • Ability to manage multiple priorities in a fast-paced, high-performance sales environment and work autonomously. &nbsp; #LI-remote #LI-LS1

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.OneSpan&nbsp;est à la recherche d’un(e)&nbsp;Spécialiste&nbsp;de la documentation /&nbsp;Rédacteur(trice) technique&nbsp;dynamique&nbsp;et&nbsp;axé(e) sur les&nbsp;résultats&nbsp;pour&nbsp;soutenir&nbsp;la&nbsp;création&nbsp;et&nbsp;l’évolution&nbsp;de la documentation&nbsp;produit&nbsp;et&nbsp;avoir&nbsp;un impact&nbsp;significatif&nbsp;sur&nbsp;l’expérience&nbsp;client.&nbsp; Dans&nbsp;ce&nbsp;rôle, vous&nbsp;serez&nbsp;responsable&nbsp;de&nbsp;coordonner&nbsp;et de&nbsp;gérer&nbsp;les&nbsp;principales&nbsp;étapes du cycle de vie de la documentation, de la planification et la&nbsp;création&nbsp;de&nbsp;contenu&nbsp;jusqu’à&nbsp;la&nbsp;révision, la publication et la maintenance&nbsp;continue. Vous&nbsp;veillerez&nbsp;à&nbsp;ce&nbsp;que&nbsp;la documentation soit&nbsp;claire,&nbsp;précise,&nbsp;cohérente,&nbsp;évolutive&nbsp;et&nbsp;alignée&nbsp;sur les&nbsp;normes&nbsp;établies&nbsp;ainsi&nbsp;que&nbsp;sur les&nbsp;besoins&nbsp;des clients. Vous&nbsp;contribuerez&nbsp;également&nbsp;directement&nbsp;à la&nbsp;rédaction, la&nbsp;révision&nbsp;et&nbsp;l’amélioration&nbsp;de&nbsp;différents&nbsp;types de documentation&nbsp;produit&nbsp;et de&nbsp;contenu&nbsp;destiné&nbsp;aux clients.&nbsp; En tant&nbsp;que&nbsp;membre&nbsp;d’une&nbsp;équipe de documentation&nbsp;mondiale, vous&nbsp;travaillerez&nbsp;en&nbsp;étroite&nbsp;collaboration avec les&nbsp;responsables&nbsp;de&nbsp;produit, les&nbsp;développeurs&nbsp;et les experts&nbsp;en&nbsp;la matière&nbsp;afin&nbsp;de transformer des&nbsp;informations&nbsp;techniques complexes&nbsp;en&nbsp;documentation&nbsp;claire,&nbsp;structurée&nbsp;et&nbsp;centrée&nbsp;sur&nbsp;l’utilisateur.&nbsp; Ce poste est&nbsp;ouvert&nbsp;aux&nbsp;candidats&nbsp;qui&nbsp;ont&nbsp;leur&nbsp;résidence&nbsp;à Montréal,&nbsp;Québec.&nbsp;Ce poste est&nbsp;hybride&nbsp;(bureau à Montréal&nbsp;où&nbsp;vous&nbsp;vous&nbsp;rendriez&nbsp;2&nbsp;jours&nbsp;par&nbsp;semaine).&nbsp; Tâches&nbsp;et&nbsp;responsabilités&nbsp;du poste:&nbsp; Gérer&nbsp;le cycle de vie de la documentation pour les&nbsp;contenus&nbsp;assignés,&nbsp;en&nbsp;assurant&nbsp;la livraison&nbsp;en&nbsp;temps&nbsp;opportun&nbsp;de documentation de haute&nbsp;qualité&nbsp;destinée&nbsp;aux clients.&nbsp; Planifier,&nbsp;rédiger,&nbsp;réviser,&nbsp;corriger,&nbsp;publier&nbsp;et&nbsp;maintenir&nbsp;la documentation&nbsp;produit&nbsp;tout au long de son&nbsp;cycle&nbsp;de vie.&nbsp; Collaborer&nbsp;étroitement&nbsp;avec les&nbsp;responsables&nbsp;de&nbsp;produit, les&nbsp;développeurs&nbsp;et les experts&nbsp;afin&nbsp;de&nbsp;recueillir,&nbsp;valider&nbsp;et clarifier&nbsp;l’information&nbsp;technique.&nbsp; Coordonner&nbsp;les contributions de&nbsp;contenu&nbsp;et assurer&nbsp;leur&nbsp;progression&nbsp;efficace&nbsp;dans les processus&nbsp;établis.&nbsp; Réviser&nbsp;et&nbsp;améliorer&nbsp;les&nbsp;contenus&nbsp;fournis&nbsp;afin&nbsp;d’assurer&nbsp;leur&nbsp;conformité&nbsp;aux&nbsp;normes, guides de style et&nbsp;meilleures&nbsp;pratiques de documentation.&nbsp; Soutenir&nbsp;l’intégration&nbsp;des&nbsp;contributeurs&nbsp;en&nbsp;documentation et&nbsp;promouvoir&nbsp;des processus et standards&nbsp;efficaces.&nbsp; Maintenir&nbsp;et&nbsp;améliorer&nbsp;la structure de la documentation,&nbsp;l’architecture&nbsp;de&nbsp;l’information&nbsp;et&nbsp;l’organisation&nbsp;des&nbsp;connaissances.&nbsp; Veiller&nbsp;au respect des&nbsp;normes,&nbsp;modèles&nbsp;et&nbsp;lignes&nbsp;directrices&nbsp;afin&nbsp;d’assurer&nbsp;la&nbsp;cohérence&nbsp;et la&nbsp;qualité&nbsp;de la documentation. Gérer et maintenir le portail de documentation, incluant l’organisation du contenu, la navigation, les modèles et les processus de publication. Utiliser des outils d’IA approuvés pour soutenir la capture de connaissances, la rédaction et l’amélioration du contenu, tout en respectant les lignes directrices établies. Coordonner la création et la mise à jour des éléments visuels tels que captures d’écran, diagrammes, illustrations et autres ressources.&nbsp; Publier et maintenir la documentation dans différents formats, notamment HTML et PDF.&nbsp; Améliorer continuellement la documentation en fonction des évolutions produits, des révisions internes, des commentaires clients et des données d’utilisation.&nbsp; Suivre et communiquer l’avancement des livrables, initiatives et projets de documentation.&nbsp; Participer aux réunions d’équipe, aux initiatives interfonctionnelles et à d’autres projets liés à la documentation au besoin.&nbsp; &nbsp;Exigences:&nbsp; Minimum de 3&nbsp;ans&nbsp;d’expérience&nbsp;en&nbsp;rédaction&nbsp;technique, documentation&nbsp;ou&nbsp;domaine&nbsp;connexe.&nbsp;&nbsp; Expérience&nbsp;avec Document360&nbsp;ou&nbsp;un&nbsp;système&nbsp;de base de&nbsp;connaissances,&nbsp;portail&nbsp;de documentation&nbsp;ou&nbsp;plateforme&nbsp;de gestion de&nbsp;contenu&nbsp;similaire.&nbsp;&nbsp; Expérience&nbsp;avec des&nbsp;outils&nbsp;de collaboration et de&nbsp;suivi&nbsp;des&nbsp;tâches&nbsp;tels&nbsp;que&nbsp;Jira et Confluence.&nbsp;&nbsp; Capacité&nbsp;à&nbsp;interpréter&nbsp;des&nbsp;informations&nbsp;techniques (spécifications&nbsp;produit, notes&nbsp;d’ingénierie,&nbsp;détails&nbsp;de version, API, changements&nbsp;d’interface).&nbsp;&nbsp; Expérience&nbsp;dans la&nbsp;création&nbsp;de&nbsp;visuels&nbsp;(captures&nbsp;d’écran,&nbsp;diagrammes) avec des&nbsp;outils&nbsp;comme&nbsp;Snagit, Visio, Illustrator&nbsp;ou&nbsp;équivalents.&nbsp; Bonne&nbsp;compréhension&nbsp;des principes de&nbsp;rédaction&nbsp;technique, de&nbsp;l’architecture&nbsp;de&nbsp;l’information&nbsp;et des&nbsp;meilleures&nbsp;pratiques.&nbsp; Excellente&nbsp;maîtrise&nbsp;de&nbsp;l’anglais&nbsp;écrit&nbsp;et&nbsp;parlé.&nbsp; Capacité&nbsp;à&nbsp;rédiger&nbsp;de manière&nbsp;claire&nbsp;et&nbsp;efficace&nbsp;avec des&nbsp;délais&nbsp;serrés. Bonne maîtrise du HTML et du CSS, incluant la capacité de maintenir et corriger du contenu HTML. Bonne compréhension de l’environnement de développement agile. Bonne connaissance des technologies logicielles (applications web, API, SDK, intégrations systèmes). Maîtrise de la suite Microsoft 365 (Word, Excel, PowerPoint, Teams, Outlook). Capacité à comprendre des concepts techniques complexes et à les vulgariser pour différents publics. Intérêt marqué pour rendre les technologies complexes faciles à comprendre. Excellentes compétences en résolution de problèmes et souci du détail. Capacité à gérer plusieurs priorités, respecter les échéances et livrer un travail de qualité dans un environnement dynamique. Capacité à travailler de façon autonome tout en collaborant efficacement avec une équipe globale.&nbsp; Exigences&nbsp;préférées&nbsp;:&nbsp; Diplôme&nbsp;en&nbsp;rédaction&nbsp;technique,&nbsp;informatique,&nbsp;ingénierie, communications&nbsp;ou&nbsp;domaine&nbsp;connexe.&nbsp;&nbsp; Expérience&nbsp;en&nbsp;localisation&nbsp;ou&nbsp;documentation&nbsp;multilingue.&nbsp;&nbsp; Bonne&nbsp;compréhension&nbsp;des concepts de sécurité de&nbsp;l’information&nbsp;et&nbsp;de&nbsp;confidentialité.&nbsp;&nbsp; Connaissance&nbsp;de JavaScript&nbsp;ou&nbsp;de scripts de base&nbsp;liés&nbsp;à la documentation web.&nbsp;&nbsp; Expérience&nbsp;avec les analyses de performance de documentation&nbsp;pour&nbsp;améliorer&nbsp;le&nbsp;contenu.&nbsp;&nbsp; Connaissance&nbsp;des pratiques&nbsp;d’accessibilité,&nbsp;d’utilisabilité&nbsp;et&nbsp;d’inclusion&nbsp;(atout).&nbsp; Avis:&nbsp;Ce poste&nbsp;nécessite&nbsp;la&nbsp;maîtrise&nbsp;d'une&nbsp;langue&nbsp;autre&nbsp;que&nbsp;le français car vous&nbsp;serez&nbsp;en&nbsp;partenariat&nbsp;avec des&nbsp;clients&nbsp;internes et/ou&nbsp;externes hors du Québec.&nbsp; ____________________________________________________________________________________________________________________________________ OneSpan is seeking an energetic and results-driven Documentation Specialist / Technical Writer to help drive the creation and evolution of product documentation and have a strong impact on the customer experience. In this role, you will own and coordinate key aspects of the documentation lifecycle, from planning and content development, to review, publishing, and ongoing maintenance. You will help ensure that documentation is clear, accurate, consistent, scalable, and aligned with established standards and customer needs. You will also contribute directly to writing, editing, and refining documentation across a range of product and customer-facing materials. As part of a global documentation team, you will work closely with product owners, developers, and subject-matter experts to transform complex technical information into clear, structured, and user-focused documentation. This position is open to candidates residing in Montreal. This role is hybrid, with in-office presence 2 days per week at our Montreal office. Job Duties and Responsibilities: Own the documentation lifecycle for assigned content, ensuring timely delivery of high-quality customer-facing documentation. Plan, write, edit, review, publish, and maintain product documentation across its full lifecycle. Collaborate closely with product owners, developers, and subject-matter experts to gather, validate, and clarify technical information. Coordinate content contributions and help ensure documentation inputs move efficiently through established workflows. Review and refine content provided by contributors to ensure alignment with documentation standards, style guidelines, and best practices. Support the onboarding of documentation contributors and promote effective documentation processes and standards. Maintain and improve documentation structure, information architecture, and knowledge organization. Help uphold documentation governance, standards, templates, and style guidelines to ensure consistency and quality across all materials. Manage and maintain the documentation portal, including content organization, navigation, templates, and publishing workflows. Use approved AI tools to support knowledge capture, drafting, content refinement, and consistency, while following established AI usage guidelines. Coordinate the creation and maintenance of supporting visuals such as screenshots, diagrams, illustrations, and other documentation assets. Publish and maintain documentation in multiple formats, including HTML and PDF. Continuously improve documentation based on product changes, internal reviews, customer feedback, and usage analytics. Track and communicate progress on documentation deliverables, initiatives, and projects. Contribute to team meetings, cross-functional initiatives, and other documentation-related projects as needed. Required Qualifications: Minimum of 3 years of experience in technical writing, documentation, or a related field. Experience using Document360 or similar knowledge base system, documentation portal, or content management platforms. Experience with task-tracking and collaboration tools such as Jira and Confluence. Ability to interpret technical inputs such as product specifications, engineering notes, release details, API references, and UI changes. Experience creating screenshots, diagrams, and visual documentation assets using tools such as Snagit, Visio, Illustrator, or similar software. Strong understanding of technical writing principles, information architecture, and documentation best practices. Excellent command of written and spoken English. Ability to write clearly and efficiently with quick turnaround times. Strong proficiency in HTML and CSS, with the ability to update, maintain, and troubleshoot HTML-based documentation and formatting issues. Good understanding of the agile software development environment. Good understanding of software technologies, including web applications, APIs, SDKs, and system integrations, with the ability to document them clearly and accurately. Proficiency with Microsoft 365 suite, including Word, Excel, PowerPoint, Teams, and Outlook. Strong ability to understand complex technical concepts and explain them clearly to different audiences. Passion for making complex technologies easy to understand. Strong problem-solving skills and attention to detail. Ability to manage multiple priorities, meet deadlines, and deliver high-quality work in a fast-paced environment. Able to work independently while collaborating effectively with a global team. Preferred Qualifications: Degree in technical writing, computer science, engineering, communications, or a related discipline. Experience supporting localization or multilingual documentation. Good understanding of information security and privacy concepts. Familiarity with JavaScript and basic scripting related to documentation or web-based content. Experience working with analytics or documentation performance metrics to drive content improvements. Familiarity with accessibility, usability, and inclusive content practices is an asset. Disclaimer:&nbsp; This position requires proficiency in a language other than French, as you will be working in partnership with internal and/or external customers outside Québec. #LI-Hybrid#LI-HW1

Spécialiste de la documentation / Rédacteur(trice) technique - Documentation Specialist / Technical Writer

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.OneSpan est à la recherche d'un.e Analyste, Soutien Technique Applications pour se joindre à notre équipe à Montréal. Selon une approche mettant le client au centre de vos interventions, vous évaluerez et respecterez les niveaux de service requis en plus de résoudre les problématiques techniques de premier niveau et ce, tout en respectant les ententes de service. Finalement, vous participerez à l’amélioration du processus de traitement des cas et de demandes de service. En rejoignant notre équipe, vous ferez partie d'une équipe de premier niveau, dévouée et déterminée à offrir un support technique hors pair à nos clients. Notre service vise à offrir un service de première qualité et l’essence de notre mission d’assurer une mise en oeuvre rapide des solutions et une résolution des problèmes centrée sur les besoins du client. En plus de la maîtrise du français, celle de l'espagnol et/ou du portugais est essentielle pour réussir dans ce rôle car vous supporterez des clients d’Amérique Latine. Principales responsabilités : Fournir le meilleur support au client et ce, de manière efficace, courtoise et proactive Enregistrer es cas reçus dans l'outil de suivi des demandes Attribuer la priorité aux tickets en fonction de leur impact sur les utilisateurs et des directives SLA et identifier la nature leur nature Investiguer et offrir un diagnostic de premier niveau pour tous les cas Documenter les étapes troubleshooting et les détails de résolution Soumettre des suggestions pour les demandes de service Assurer l’efficacité des canaux de communication, en tenant les clients informés sur la progression de leur demande selon la fréquence convenues Escalader les incidents majeurs au gestionnaire des incidents Assigner les tickets à la ligne d'escalade appropriée pour sa résolution Effectue suivi auprès du client après résolution Transférer vers le gestionnaire des incidents, de manière proactive, les tickets présentant un risque de bris de l'entente de niveau de service Fournir au client une formation et une assistance sur l'utilisation sécurisée de nos applications et systèmes Assurer la conformité aux normes opérationnelles, aux procédures et aux meilleurs pratiques de l’industrie Assurer, en tous temps, la protection des systèmes et des informations des clients Le poste pourrait inclure du travail par quarts et / ou des tâches de garde Exigences minimales : Baccalauréat en informatique ou équivalent 2 ans d’expérience dans un environnement de support des applications informatiques Solides compétences en communication (écrite / parlée) ⁠Bien organisé avec une attention aux détails Bonnes compétences techniques en informatiques et en service à la clientèle Bonne connaissance Windows Exigences souhaitées : Connaissance du français ou de l'espagnol (écrite / parlée) REST API Scripting (HTML, JSON, CSS) Connaissance générale en infrastructure Langages de programmation (JAVA, C #) Fondation ITIL À propos de nous :Nous VOUS offrons l’occasion de protéger la société des fraudes numériques. Vous occuperez des fonctions et assumerez des responsabilités importantes; votre travail aura des retombées positives. Notre entreprise prend rapidement les mesures nécessaires pour demeurer à la fine pointe des récentes technologies et tendances de l’industrie, afin de mieux orienter et soutenir votre travail. Si vous souhaitez faire partie d’une équipe dont l’objectif est d’aider les organisations à sécuriser leur transformation numérique, nous aimerions vous rencontrer! Nous savons que la réussite de notre entreprise dépend de personnes de diverses perspectives, idées et cultures. À cet égard, nous sommes déterminés à bâtir une communauté d’appartenance et de liens significatifs. Nous croyons que la création des meilleurs produits et services passe par l’embauche des meilleurs talents. OneSpan souscrit au principe d’équité en matière d’emploi. __________________________________________________________________________________________________________________________________ OneSpan is looking for an Application Support Analyst to join our team in Montreal. The Support Analyst has responsibility for the handling of all 1st line support cases in the&nbsp;assigned region in a knowledgeable, courteous, and responsive&nbsp;way. While meeting initial response time Service Levels for all cases in the assigned region, you&nbsp;will triage and meet overall response time Service Levels for assigned cases. Additionally, the&nbsp;Support Analyst is responsible for suggesting improvements to the case handling process and&nbsp;service requests. By joining the Customer Support Team, you will be part of a valued A-Class team who is dedicated and determined to offer world-class technical support to our clients. This team is fully committed to&nbsp;our customers’ success. Their knowledgeable and highly responsive services and support team’s&nbsp;mission is to ensure timely implementation and problem resolution in the most courteous&nbsp;manner. Key Responsibilities: Deliver world-class customer support in a knowledgeable, courteous and responsive way Ensure that all cases received are recorded in the ticketing tool Assign priority to tickets based upon impact to the users and the SLA guidelines Identify the nature of tickets based upon reported symptoms and categorization rules Provide first-line investigation and diagnosis of all cases Document troubleshooting steps and resolution details Submit suggestions for service requests Responsible for communication, keeping customers informed about their ticket status at agreed intervals Associate tickets with other records (i.e. Enhancement request, R&amp;D tickets, emails, Knowledge Articles, Known Errors) Escalate Major Incidents to the Incident Manager Delegates responsibility by assigning tickets to the appropriate escalation line for resolution Performs post-resolution customer review to ensure that all work services are functioning properly, and all ticket documentation is complete Proactively escalate tickets at risk of breaching Service Level Agreement, to the Incident Manager Provides customers with training and assistance on the secure use of our applications and systems Ensures compliance with global operational standards, procedures, and best practices Always ensures protection of customer systems and information Position could include shift work and/or on-call duties Minimum Requirements: Bachelor’s degree in computer science or equivalent 2+ years’ experience in a Customer/Technical Support environment Strong communication skills (written/spoken) Well-organized with attention to detail Good customer-approach/very customer-centric Windows – MS Office The more of the following requirements, the better: French or Spanish knowledge (written/spoken) REST API Scripting (HTML, JSON, CSS) General Networking Knowledge Programming Languages (JAVA, C#) ITIL-Foundation About Us: We offer YOU the opportunity to protect the world from digital fraud. You hold significant&nbsp;responsibility and accountability; your work makes an impact. We move quickly to stay on top&nbsp;of the latest technology and industry trends, which inform and help your work. If you want to&nbsp;join a team that helps organizations secure their digital transformation, we want to “meet” you! We know it takes people with a diversity of perspectives, ideas, and cultures to make our company&nbsp;succeed. We are committed to building a community of belonging and meaningful connections.&nbsp;We believe that hiring the best talent will lead to the creation of better products and services. OneSpan is an Equal Opportunity employer. For more information, please visit our Privacy&nbsp;Center. Disclaimer:&nbsp; This position requires proficiency in a language other than French, as you will be working in partnership with internal and/or external customers outside Québec. #LI-Hybrid#LI-HW1

Analyste, Soutien Technique - Support Analyst

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.Chez&nbsp;OneSpan, nous&nbsp;sommes&nbsp;spécialisés&nbsp;dans les solutions&nbsp;d'identité&nbsp;numérique et de&nbsp;lutte&nbsp;contre&nbsp;la&nbsp;fraude&nbsp;qui&nbsp;créent&nbsp;des&nbsp;expériences&nbsp;exceptionnelles&nbsp;et&nbsp;sécurisées.&nbsp; Nous&nbsp;sommes&nbsp;un leader&nbsp;mondial&nbsp;dans la&nbsp;fourniture&nbsp;de&nbsp;vérifications&nbsp;d'identité&nbsp;à haute assurance, de signature de transactions,&nbsp;d'authentification, de sécurité mobile, de flux de travail&nbsp;simplifiés&nbsp;par signature&nbsp;électronique&nbsp;et de collaboration&nbsp;vidéo&nbsp;sécurisée&nbsp;pour les transactions&nbsp;virtuelles. Nos solutions&nbsp;favorisent&nbsp;la&nbsp;confiance&nbsp;qui&nbsp;garantit&nbsp;l'intégrité&nbsp;des&nbsp;personnes&nbsp;et des artefacts&nbsp;associés&nbsp;aux accords et transactions&nbsp;numériques&nbsp;dans les&nbsp;secteurs&nbsp;bancaire, financier, santé et&nbsp;professionnels.&nbsp; Nous recherchons un&nbsp;Concepteur d'expérience utilisateur senior&nbsp;motivé&nbsp;pour&nbsp;rejoindre&nbsp;notre&nbsp;équipe de gestion de&nbsp;produit&nbsp;OneSpan.&nbsp;Ce poste est ouvert aux candidats ayant résidence à Montréal car il s'agit d'un rôle hybride.&nbsp; Ce que vous ferez:&nbsp; Maîtrisez&nbsp;l'expérience&nbsp;:&nbsp;Dirigez&nbsp;la conception de&nbsp;l'interface&nbsp;utilisateur&nbsp;et la&nbsp;stratégie&nbsp;de&nbsp;l'expérience&nbsp;utilisateur&nbsp;pour&nbsp;notre&nbsp;portefeuille&nbsp;d'accords&nbsp;numériques&nbsp;de signature&nbsp;électronique.&nbsp; Conception &amp;&nbsp;Prototype :&nbsp;Créer&nbsp;des wireframes haute&nbsp;fidélité, des prototypes&nbsp;interactifs&nbsp;et des maquettes&nbsp;soignées&nbsp;du concept au&nbsp;lancement.&nbsp; Faire&nbsp;évoluer&nbsp;le&nbsp;système&nbsp;:&nbsp;Maintenir&nbsp;et faire&nbsp;évoluer&nbsp;notre&nbsp;Système de Design&nbsp;afin&nbsp;d'assurer&nbsp;la&nbsp;cohérence&nbsp;de la marque sur&nbsp;toutes&nbsp;les&nbsp;plateformes.&nbsp; Garantir&nbsp;l'accessibilité&nbsp;:&nbsp;Appliquer les&nbsp;normes&nbsp;WCAG 2.2 pour&nbsp;garantir&nbsp;une&nbsp;expérience&nbsp;véritablement&nbsp;inclusive à&nbsp;tous&nbsp;les&nbsp;utilisateurs.&nbsp; Collaborer&nbsp;:&nbsp;Collaborez&nbsp;avec des&nbsp;chercheurs&nbsp;en&nbsp;gestion de&nbsp;produit,&nbsp;en&nbsp;ingénierie&nbsp;et&nbsp;en&nbsp;sécurité pour transformer des exigences de sécurité complexes et à&nbsp;enjeux&nbsp;élevés&nbsp;en&nbsp;interfaces élégantes et&nbsp;intuitives.&nbsp;&nbsp; Ce que vous apportez:&nbsp; Expérience&nbsp;avérée&nbsp;en&nbsp;tant&nbsp;que&nbsp;designer UX/UI, de&nbsp;préférence&nbsp;dans des&nbsp;environnements&nbsp;d'entreprise, SaaS&nbsp;ou&nbsp;cybersécurité.&nbsp; Un portfolio&nbsp;solide&nbsp;mettant&nbsp;en&nbsp;avant des processus de conception de bout&nbsp;en&nbsp;bout pour des applications complexes et interactives.&nbsp; Expertise&nbsp;en&nbsp;Figma&nbsp;[ou&nbsp;équivalent&nbsp;moderne].&nbsp; Connaissance&nbsp;approfondie&nbsp;des&nbsp;modèles&nbsp;de conception UI, des principes&nbsp;d'ergonomie&nbsp;et des&nbsp;normes&nbsp;d'accessibilité&nbsp;WCAG.&nbsp; Excellentes&nbsp;compétences&nbsp;en&nbsp;communication pour&nbsp;traduire&nbsp;les exigences techniques&nbsp;en&nbsp;parcours&nbsp;utilisateurs&nbsp;élégants.&nbsp; Expérience requise:&nbsp; Expérience&nbsp;de travail&nbsp;étroit&nbsp;avec des chefs de&nbsp;produit&nbsp;et des équipes&nbsp;interfonctionnelles&nbsp;(ingénierie, marketing, données) dans des&nbsp;environnements&nbsp;agiles&nbsp; Solide&nbsp;compréhension&nbsp;du cycle de vie du&nbsp;produit&nbsp;et&nbsp;capacité&nbsp;à aligner les&nbsp;décisions&nbsp;de conception avec les&nbsp;objectifs&nbsp;métier et&nbsp;utilisateurs&nbsp; Capacité&nbsp;avérée&nbsp;à&nbsp;traduire&nbsp;les exigences&nbsp;produits&nbsp;et les&nbsp;besoins&nbsp;des&nbsp;utilisateurs&nbsp;en&nbsp;solutions de conception&nbsp;intuitives&nbsp; Expérience&nbsp;de la&nbsp;conduite&nbsp;et de&nbsp;l'application&nbsp;de&nbsp;recherches&nbsp;utilisateurs, de tests&nbsp;d'ergonomie&nbsp;et&nbsp;d'insights&nbsp;basés&nbsp;sur les données&nbsp; Exigences privilégiées:&nbsp; 3+&nbsp;ans&nbsp;d'expérience&nbsp;en&nbsp;conception B2B2C&nbsp; Expérience&nbsp;dans les services financiers (banque, assurance, fintech)&nbsp; Licence&nbsp;en&nbsp;commerce,&nbsp;technologie&nbsp;ou&nbsp;domaine&nbsp;connexe&nbsp; Pourquoi nous rejoindre: Impact :&nbsp;Influencer la sécurité de plus de&nbsp;300&nbsp;millions&nbsp;de points&nbsp;d'accès&nbsp;à&nbsp;l'international.&nbsp; Innovation :&nbsp;Façonner&nbsp;des solutions de sécurité&nbsp;pour&nbsp;les&nbsp;principales&nbsp;banques&nbsp;et&nbsp;entreprises.&nbsp; Culture :&nbsp;Travailler&nbsp;dans un&nbsp;environnement&nbsp;d'équipe&nbsp;global,&nbsp;hybride&nbsp;et&nbsp;solidaire&nbsp;à Montréal.&nbsp; Croissance&nbsp;:&nbsp;Rémunération&nbsp;compétitive,&nbsp;avantages&nbsp;sociaux&nbsp;et&nbsp;développement&nbsp;professionnel.&nbsp; OneSpan&nbsp;est un&nbsp;employeur&nbsp;offrant&nbsp;l'égalité&nbsp;des chances. Pour plus&nbsp;d'informations,&nbsp;veuillez&nbsp;consulter&nbsp;notre&nbsp;Centre de&nbsp;confidentialité.&nbsp; Avertissement&nbsp;:&nbsp;&nbsp;Ce poste&nbsp;exige&nbsp;la&nbsp;maîtrise&nbsp;d'une&nbsp;langue&nbsp;autre&nbsp;que&nbsp;le français, car vous&nbsp;travaillerez&nbsp;en&nbsp;partenariat&nbsp;avec des&nbsp;clients&nbsp;internes et/ou&nbsp;externes hors du Québec.&nbsp; ______________________________________________________________________________________________________________________ At&nbsp;OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.&nbsp; We are a global leader in providing high-assurance identity verification, transaction signing, authentication, mobile security, simplified e-signature workflows, and secure video collaboration for virtual transactions. Our solutions enable trust that ensures the integrity of the people and artifacts associated with digital agreements and transactions across banking, financial services, healthcare, and professional services. &nbsp; We are seeking a motivated Senior UX/UI Designer to join our&nbsp;OneSpan&nbsp;Product Management team.&nbsp;This position is open to candidates who have their residence in Montreal as it is a hybrid role.&nbsp; What You'll Do:&nbsp; Own the Experience: Lead the UI design and user experience strategy for our eSignature Digital Agreements portfolio.&nbsp; Design &amp; Prototype: Create high-fidelity wireframes, interactive prototypes, and polished mockups from concept to launch.&nbsp; Evolve the System: Maintain&nbsp;and scale our Design System to ensure brand consistency across all platforms.&nbsp; Ensure Accessibility: Apply WCAG 2.2 standards to ensure a truly inclusive experience for all users. Collaborate: Partner with product management, engineering, and security researchers to turn complex, high-stakes security requirements into elegant, intuitive interfaces. &nbsp; What You Bring:&nbsp; Proven experience as a UX/UI designer, preferably within enterprise, SaaS, or cybersecurity environments.&nbsp; A strong portfolio&nbsp;showcasing&nbsp;end-to-end design processes for complex, interactive applications.&nbsp; Expertise&nbsp;in Figma [or modern equivalent].&nbsp; Deep knowledge of UI design patterns, usability principles, and WCAG accessibility standards.&nbsp; Excellent communication skills to translate technical requirements into elegant user journeys. &nbsp; Required Experience&nbsp; Experience working closely with Product Managers and cross-functional teams (engineering, marketing, data) in agile environments&nbsp; Strong understanding of product lifecycle and ability to align design decisions with business and user goals&nbsp; Proven ability to translate product requirements and user needs into intuitive design solutions&nbsp; Experience conducting and applying user research, usability testing, and data-driven insights&nbsp; Preferred Requirements&nbsp; 3+ years of B2B2C design experience&nbsp; Experience in financial services (banking, insurance, fintech)&nbsp; Bachelor’s degree in business, technology, or related field &nbsp; Why Join Us&nbsp; Impact: Influence the security of over 300 million endpoints globally.&nbsp; Innovation: Shape security solutions for leading banks and enterprises.&nbsp; Culture: Work in a supportive, hybrid, global team environment in Montreal.&nbsp; Growth: Competitive compensation, benefits, and professional development.&nbsp; OneSpan&nbsp;is an Equal Opportunity employer. For more information, please visit our Privacy Center.&nbsp; Disclaimer: &nbsp;This position requires&nbsp;proficiency&nbsp;in a language other than French, as you will be working in partnership with internal and/or external customers outside Québec. &nbsp; &nbsp;#LI-Hybrid#LI-HW1 &nbsp; &nbsp;

Concepteur d'expérience utilisateur senior - Senior UX/UI Designer

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.Chez OneSpan, nous permettons aux organisations d'infrastructures critiques de prospérer en permettant des interactions numériques sécurisées, conformes et sans friction. Confiés par 60% des 100 plus grandes banques mondiales, nous aidons les entreprises mondiales à enrichir l'expérience client, à atténuer les menaces émergentes et à se préparer pour l'avenir numérique. En tant que cadre supérieur de notre équipe Produit, votre travail façonnera la façon dont des millions de personnes interagissent de manière sécuritaire avec le monde qui les entoure. Ce que vous faites ici compte vraiment. En tant que Directeur(trice) de la gestion de produit, vous dirigerez la stratégie, l'équipe et l'exécution transversale qui mettront sur le marché les solutions d'accords numériques eSignature de OneSpan. Vous guiderez une équipe de gestionnaires de produit et de propriétaires de produit et influencerez les parties prenantes seniors. Vous serez une voix clé dans la définition de la direction du marché, de la stratégie concurrentielle et de la valeur client. Ce poste est ouvert aux candidats résidant à Montréal, car il s'agit d'un rôle hybride. Responsabilités clés: Développement de produits Définir les exigences du marché et des produits, les fonctionnalités et services, les scénarios utilisateurs, les spécifications et les cas d'utilisation à utiliser Posséder le processus de gestion du cycle de vie du produit pour identifier les besoins d'affaires avec l'équipe Collaborer avec l'ingénierie pour l'alignement et les livrables &nbsp;Leadership stratégique et développement d'équipe Dirigez, mentorez et faites grandir une équipe produit performante, favorisant une culture d'excellence, de responsabilité et d'innovation Définir la vision à long terme du produit en fonction de la stratégie de l'entreprise, des tendances du marché et des besoins des clients Collaborer avec la direction exécutive pour influencer la stratégie produit, l'orientation du portefeuille et les décisions d'investissement Établir des processus, des modèles et une gouvernance évolutifs pour assurer la cohérence et la rapidité au sein de l'organisation Lancement du produit Travailler avec le marketing produit pour gérer la stratégie de lancement et l'exécution des nouveaux produits, des sorties majeures et des expansions de marché Favoriser l'alignement interfonctionnel entre les équipes produit, ventes, génération de la demande, communications corporatives et partenaires Évaluer et évaluer les opportunités de marché afin de guider la priorisation et les stratégies de croissance &nbsp;Intelligence de marché et d'achat Établir une compréhension approfondie des acheteurs, des concurrents et des dynamiques du marché afin de prendre des décisions éclairées sur les produits Superviser et créer des exigences pour le développement de cadres de cas d'utilisation qui guident l'innovation produit et les stratégies d'intégration Stratégie de produit et habilitation des ventes Superviser le développement de fonctionnalités à fort impact, incluant les fonctionnalités de la solution, les rétroactions internes et externes, ainsi que les décisions d'ingénierie à présenter Des perspectives compétitives pour gagner. Suivez les indicateurs d'engagement et d'adoption afin de garantir que ces expériences répondent efficacement aux besoins des clients Gestion de l'escalade de la clientèle et alignement de la feuille de route Évangélisation au niveau exécutif Agir comme porte-parole principal du portefeuille d'équipes Accords numériques eSignature de OneSpan, à travers les clients, les analystes et les partenaires Défendez notre vision à l'interne afin de favoriser l'alignement, l'enthousiasme et la clarté à travers l'organisation. Exigences minimales 8+ ans d'expérience en gestion de produit B2B2C, avec au moins 3+ ans à la tête d'équipes L'expérience dans les services financiers (banque, assurances, fintech) est fortement recommandée. Compétences exceptionnelles en narration et en communication, avec la capacité de simplifier des concepts complexes Succès avéré en direction de stratégies produit pour des environnements à forte croissance ou d'entreprise Forte présence exécutive et confort pour présenter devant les Csuites, les analystes et de larges publics Capacité démontrée à gérer plusieurs initiatives dans un environnement dynamique OneSpan est un employeur offrant l'égalité des chances. Pour plus d'informations, veuillez consulter notre Centre de confidentialité. Avertissement : Ce poste exige la maîtrise d'une langue autre que le français, car vous&nbsp;travaillerez en partenariat avec des clients internes et/ou externes hors du Québec. ___________________________________________________________________________________________________________________________ At OneSpan, we empower critical infrastructure organizations to thrive by enabling secure, compliant, and frictionless digital interactions. Trusted by 60% of the world’s top 100 banks, we help global enterprises enrich customer experiences, mitigate emerging threats, and prepare for the digital future. As a senior leader on our Product team, your work will shape how millions of people securely interact with the world around them. What you do here truly matters. As our Director of Product Management, you will lead the strategy, team, and cross‑functional execution that brings OneSpan’s eSignature Digital Agreements solutions to market. You will guide a team of product managers and product owners and influence senior stakeholders. You will serve as a key voice in defining market direction, competitive strategy, and customer value. This position is open to candidates who have their residence in Montreal as it is a hybrid role.&nbsp; Key Responsibilities: Product Development Define market and product requirements, features and services, user scenarios, specifications, and use cases to be used Own the Product Lifecyle Management Process to&nbsp;identify&nbsp;business&nbsp;needs&nbsp;with the team&nbsp; Collaborate with engineering for alignment and deliverables &nbsp;Strategic Leadership &amp; Team Development Lead, mentor, and grow a high‑performing product team, fostering a culture of excellence, accountability, and innovation Define the long‑term product vision aligned to company strategy, market trends, and customer needs Partner with executive leadership to influence product strategy, portfolio direction, and investment decisions Establish scalable processes, templates, and governance for consistency and speed withing the organization Product Launch Work with Product Marketing to own the launch strategy and execution for new products, major releases, and market expansions Drive cross‑functional alignment across product, sales, demand generation, corporate communications, and partner teams Assess and size market opportunities to guide prioritization and growth strategies &nbsp;Market &amp; Buyer Intelligence Establish a deep understanding of buyers, competitors, and market dynamics to make informed product decisions Oversee and create requirements for the development of use‑case frameworks that guide product innovation and integration strategies Product Strategy &amp; Sales Enablement Oversee development of high‑impact features including solution functionalities, internal and external feedback, and engineering decisions to present competitive insights to win. Track engagement and adoption metrics to ensure these experiences effectively serve customer needs Customer escalation management and roadmap alignment Executive‑Level Evangelism Serve as a senior spokesperson for OneSpan’s eSignature Digital Agreements team portfolio across customers, analysts, and partners Champion our vision internally to drive alignment, excitement, and clarity across the organization. Minimum Requirements 8+ years of B2B2C product management experience, with at least 3+ years leading teams Experience in financial services (banking, insurance, fintech) strongly preferred. Exceptional storytelling and communication skills, with the ability to simplify complex concepts Proven success leading product strategy for high‑growth or enterprise environments Strong executive presence and comfort presenting to C‑suite, analysts, and large audiences Demonstrated ability to manage multiple initiatives in a fast‑paced environment &nbsp;Preferred Requirements Product management certifications (Pragmatic Institute, PMA, Product Focus, 280 Group) Experience scaling teams or building new functions within an enterprise SaaS organization Bachelor’s degree in business, technology, or related field OneSpan&nbsp;is an Equal Opportunity employer. For more information, please visit our Privacy Center.&nbsp; Disclaimer: &nbsp;This position requires&nbsp;proficiency&nbsp;in a language other than French, as you will be working in partnership with internal and/or external customers outside Québec. &nbsp; #LI-Hybrid#LI-HW1 &nbsp;

Directeur(trice) de la gestion de produit - Director, Product Management

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.We are a global leader in providing high-assurance identity verification, transaction signing, authentication, mobile security, simplified e-signature workflows, and secure video collaboration for virtual transactions. Our solutions enable trust that ensures the integrity of the people and artifacts associated with digital agreements and transactions across banking, financial services, healthcare, and professional services.&nbsp; We are seeking a Technical Lead to own the design and delivery of scalable, secure backend services for authentication and identity platforms. This position is open to candidates residing in Noida, Uttar Pradesh. This role will be in-office presence 5 days per week. Responsibilities: Lead architecture and development of Java-based services and REST APIs Provide technical leadership through design reviews, code reviews, and mentoring Drive scalability, reliability, and security across distributed systems Collaborate with product, security, and platform teams to deliver high-impact features Champion best practices for zero-downtime deployments, observability, and system resilience Qualifications: 10+ years of software product development experience, where products are in use at scale&nbsp;by customers 5+ years of experience as a tech lead for product development teams Proven experience with identity and authentication platforms Strong expertise in Java, distributed systems, and API design Experience with zero-downtime deployments and production-grade systems Experience with databases (PostgreSQL/MySQL/Oracle/NoSQL) Hands-on experience with Docker, Kubernetes and cloud-based deployments Experience using AI-assisted coding tools #LI-Onsite#LI-LS1

Technical Lead, Product Development

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.Développeur&nbsp;en&nbsp;tests&nbsp;logiciels&nbsp;&nbsp;&nbsp; Un Développeur en tests logiciels (SDET) occupe un poste hybride qui allie une expertise en génie logiciel à des compétences approfondies en matière de tests. Les DET conçoivent, développent et maintiennent des cadres, des outils et des scripts de test automatisés afin de garantir que les produits logiciels, y compris les microservices et les applications Spring Boot, répondent aux normes de qualité les plus élevées. Ils travaillent en étroite collaboration avec les développeurs, les ingénieurs assurance qualité et les équipes produit tout au long du cycle de vie du développement logiciel.&nbsp;&nbsp;&nbsp; Responsabilités&nbsp;principales:&nbsp; Qualité&nbsp;développement&nbsp;:&nbsp;concevoir,&nbsp;développer&nbsp;et&nbsp;maintenir&nbsp;des cadres de test&nbsp;automatisés&nbsp;robustes&nbsp;pour les tests&nbsp;fonctionnels, de&nbsp;régression, de performance et&nbsp;d'API. Tester les architectures modernes&nbsp;: créer et exécuter des tests automatisés pour les&nbsp;microservices&nbsp;distribués&nbsp;et les&nbsp;applications Spring Boot,&nbsp;en validant les API RESTful, les files d'attente de messages et la communication interservices. Collaborez avec les autres équipes&nbsp;:&nbsp;travaillez&nbsp;en&nbsp;partenariat&nbsp;avec les&nbsp;développeurs, les DevOps et les chefs de&nbsp;produit&nbsp;pour&nbsp;garantir&nbsp;que&nbsp;la&nbsp;testabilité&nbsp;soit&nbsp;intégrée&nbsp;à&nbsp;chaque&nbsp;fonctionnalité. Intégrer et accélérer&nbsp;: intégrez des tests automatisés dans les pipelines CI/CD (Jenkins, GitHub Actions, Azure DevOps,&nbsp;GitLab&nbsp;CI) pour des versions rapides et fiables. Performances Push : Réalisez des tests de charge et de résistance (JMeter,&nbsp;Gatling, k6) afin de garantir l'évolutivité dans des conditions réelles. Innover en matière de tests : utiliser les tests contractuels (Pact), la virtualisation des services (WireMock) et les environnements de test conteneurisés (Testcontainers) pour rationaliser la livraison. Promouvoir les meilleures pratiques : participer aux revues de code, encadrer ses pairs et défendre une ingénierie axée sur la qualité.&nbsp; Compétences&nbsp;techniques&nbsp;requises:&nbsp; Programmation et script :&nbsp;Java (de préférence), Python, C#, JavaScript/TypeScript, Bash, Groovy. Cadres d'automatisation :&nbsp;Selenium, Cypress, Playwright, Appium, JUnit, TestNG, Cucumber/BDD. Test d'API :&nbsp;Bruno,&nbsp;RestAssured, Karate. Test des microservices :&nbsp;Pact&nbsp;(test des contrats),&nbsp;WireMock&nbsp;(virtualisation des services),&nbsp;Testcontainers&nbsp;(environnements de test conteneurisés). Tests de performance et de charge&nbsp;:&nbsp;JMeter,&nbsp;Gatling, k6,&nbsp;Locust. DevOps et CI/CD :&nbsp;Jenkins, GitHub Actions, GitLab CI, Azure DevOps,&nbsp;CircleCI. Cloud et conteneurs :&nbsp;Docker,&nbsp;Kubernetes,&nbsp;Helm, notions de base sur AWS/GCP/Azure pour les environnements de test. Gestion de version:&nbsp;Git, stratégies de branchement, workflows de pull&nbsp;request. Surveillance et journalisation : ELK Stack,&nbsp;Grafana,&nbsp;Prometheus&nbsp;pour l'analyse des résultats de test et le débogage.&nbsp; Atouts:&nbsp; Tests de sécurité :&nbsp;OWASP ZAP,&nbsp;Burp&nbsp;Suite - notions de base pour la validation de la sécurité des API et des applications web. Bases de données : SQL (MySQL, PostgreSQL), NoSQL (MongoDB, Redis) pour la configuration et la validation des données de test. Tests multiplateformes : tests sur plusieurs plateformes, notamment Android, iOS et Mac. Compétences en IA/ML&nbsp;: bonne connaissance des modèles LLM.&nbsp; Compétences non&nbsp;techniques:&nbsp; Excellentes capacités d'analyse et de résolution de problèmes. Solides aptitudes de communication et de collaboration. Souci du détail et passion pour la qualité.&nbsp; OneSpan&nbsp;est un&nbsp;employeur&nbsp;offrant&nbsp;l'égalité&nbsp;des chances. Pour plus&nbsp;d'informations,&nbsp;veuillez&nbsp;consulter&nbsp;notre&nbsp;Centre de&nbsp;confidentialité.&nbsp;&nbsp; Avertissement&nbsp;:&nbsp;&nbsp;Ce poste&nbsp;exige&nbsp;la&nbsp;maîtrise&nbsp;d'une&nbsp;langue&nbsp;autre&nbsp;que&nbsp;le français, car vous&nbsp;travaillerez&nbsp;en&nbsp;partenariat&nbsp;avec des&nbsp;clients&nbsp;internes et/ou&nbsp;externes hors du Québec.&nbsp; _______________________________________________________________________________&nbsp; Software Developer in Test&nbsp; A Software Developer in Test (SDET) is a hybrid role that blends software engineering&nbsp;expertise&nbsp;with deep testing skills. SDETs design, develop, and&nbsp;maintain&nbsp;automated test frameworks, tools, and scripts to ensure software products — including microservices and spring boot applications — meet the highest quality standards. They work closely with developers, QA engineers, and product teams throughout the entire software development lifecycle.&nbsp; Key Responsibilities&nbsp; Development&nbsp;Quality: Design, develop, and&nbsp;maintain&nbsp;robust automated test frameworks for functional, regression, performance, and API testing. Test Modern Architectures: Build and execute automated tests for&nbsp;distributed microservices&nbsp;and&nbsp;Spring Boot apps,&nbsp;validating&nbsp;RESTful APIs, message queues, and inter‑service communication. Collaborate Across Teams: Partner with developers, DevOps, and product managers to ensure testability is baked into every feature. Integrate &amp; Accelerate: Embed automated tests into CI/CD pipelines (Jenkins, GitHub Actions, Azure DevOps, GitLab CI) for rapid, reliable releases. Push Performance: Conduct load and stress testing (JMeter, Gatling, k6) to ensure scalability under real‑world conditions. Innovate in Testing: Use contract testing (Pact), service virtualization (WireMock), and containerized test environments (Testcontainers) to streamline delivery. Champion Best Practices:&nbsp;Participate&nbsp;in code reviews, mentor peers, and advocate for quality‑first engineering&nbsp; Required Technical Skills&nbsp; Programming &amp; Scripting: Java (preferred), Python, C#, JavaScript/TypeScript, Bash, Groovy. Automation Frameworks: Selenium, Cypress, Playwright, Appium, JUnit, TestNG, Cucumber/BDD. API Testing: Bruno,&nbsp;RestAssured, Karate. Microservices Testing: Pact (contract testing),&nbsp;WireMock&nbsp;(service virtualization),&nbsp;Testcontainers&nbsp;(containerized test environments). Performance &amp; Load Testing: JMeter, Gatling, k6, Locust. DevOps &amp; CI/CD: Jenkins, GitHub Actions, GitLab CI, Azure DevOps,&nbsp;CircleCI. Cloud &amp; Containers: Docker, Kubernetes, Helm, AWS/GCP/Azure basics for test environments. Version Control: Git, branching strategies, pull request workflows. Monitoring &amp; Logging: ELK Stack, Grafana, Prometheus for test result analysis and debugging.&nbsp; Nice to have&nbsp; Security Testing: OWASP ZAP, Burp Suite basics for API and web app security validation. Databases: SQL (MySQL, PostgreSQL), NoSQL (MongoDB, Redis) for test data setup and validation. Cross platform testing: Testing for multiple platforms, including Android, iOS, and Mac. AI/ML Skills: Familiarity with LLM models.&nbsp; &nbsp;Soft Skills:&nbsp; Excellent problem-solving and analytical skills. Strong communication and collaboration abilities. Detail-oriented with a passion for quality.&nbsp; OneSpan&nbsp;is an Equal Opportunity employer. For more information, please visit our Privacy Center.&nbsp;&nbsp; Disclaimer: &nbsp;This position requires&nbsp;proficiency&nbsp;in a language other than French, as you will be working in partnership with internal and/or external customers outside Québec. &nbsp; #LI-HW1&nbsp; #LI-Hybrid&nbsp;

Développeur en tests logiciels  - Software Developer in Test

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.We are a global leader in providing high-assurance identity verification, transaction signing, authentication, mobile security, simplified e-signature workflows, and secure video collaboration for virtual transactions. Our solutions enable trust that ensures the integrity of the people and artifacts associated with digital agreements and transactions across banking, financial services, healthcare, and professional services.&nbsp; We are seeking a senior developer with a front-end/UI focus to deliver modern, responsive user experience for secure, large-scale products. This position is open to candidates residing in Noida, Uttar Pradesh. This role will be in-office presence 5 days per week. Responsibilities: Design, build and maintain responsive web user interfaces using frameworks such as React and Bootstrap Develop reusable, high quality front-end components and integrate them with RESTful APIs Collaborate with backend engineers and contribute to backend services as needed Work with relational databases to support product features Participate in design reviews, code reviews, and architecture discussions to ensure&nbsp;scalable and maintainable solutions Qualifications: 7+ years of professional software development experience, with a strong emphasis on&nbsp;front-end development Strong proficiency in JavaScript, React, Bootstrap, CSS skills Working experience with Java backend development Familiarity with SQL and relational databases Hands-on experience with Docker and cloud-based deployments Familiarity with Kubernetes and cloud-native environments Experience using AI-assisted coding tools #LI-Onsite#LI-LS1

Senior Software Developer, Frontend

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.We are a global leader in providing high-assurance identity verification, transaction signing, authentication, mobile security, simplified e-signature workflows, and secure video collaboration for virtual transactions. Our solutions enable trust that ensures the integrity of the people and artifacts associated with digital agreements and transactions across banking, financial services, healthcare, and professional services. This position is open to candidates residing in Noida, Uttar Pradesh. This role will be in-office presence 5 days per week. Role Overview Mid-level individual contributor responsible for independent functional testing across web,&nbsp;mobile, APIs, databases, Linux, AWS cloud, and Docker/Kubernetes-based deployments. Key Responsibilities: Design automation-ready functional test cases, including boundary and&nbsp;negative scenarios Execute sanity, regression, and end-to-end testing across releases Test web UI and native mobile applications (iOS and Android) Perform backend, API, and database testing independently Validate applications deployed on AWS Perform API testing using Postman Validate data through database testing Work hands-on in Linux, AWS, Docker, and Kubernetes environments Proactively identify risks and support other QA team members Required Qualifications: 4–6 years of Functional QA experience Strong web, mobile, API, and database testing skills Hands-on experience with Linux, AWS, Docker, and Kubernetes Excellent communication and reporting skills Experience using AI-based productivity tools #LI-Onsite#LI-LS1

Functional QA Tester

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.We are a global leader in providing high-assurance identity verification, transaction signing, authentication, mobile security, simplified e-signature workflows, and secure video collaboration for virtual transactions. Our solutions enable trust that ensures the integrity of the people and artifacts associated with digital agreements and transactions across banking, financial services, healthcare, and professional services.&nbsp; We are looking for a senior full-stack software developer to design, build and maintain backend services and web applications used at large scale.&nbsp; This position is open to candidates residing in Noida, Uttar Pradesh. This role will be in-office presence 5 days per week. Responsibilities: Develop backend services and RESTful APIs using Java Build, integrate and maintain web user interfaces that interact with backend systems Design and develop large, scalable database-based applications Contribute to technical design discussions and participate in code reviews Collaborate with cross-functional teams to deliver reliable, high-quality software Qualifications: 7+ years of experience in software product development with customer-facing systems at&nbsp;scale Strong experience with Java, REST APIs, and relational/NoSQL databases Practical experience in design and implementation of Microservices Familiarity with modern front-end frameworks Hands-on experience with Docker and cloud-based deployments Exposure to Kubernetes and cloud-native environments Experience using AI-assisted coding tools #LI-Onsite#LI-LS1

Senior Fullstack Software Developer

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.We are a global leader in providing high-assurance identity verification, transaction signing, authentication, mobile security, simplified e-signature workflows, and secure video collaboration for virtual transactions. Our solutions enable trust that ensures the integrity of the people and artifacts associated with digital agreements and transactions across banking, financial services, healthcare, and professional services.&nbsp; This position is open to candidates residing in Noida, Uttar Pradesh. This role will be in-office presence 5 days per week. Role Overview: Hands-on technical leader responsible for defining and driving automation strategy across UI, API, and backend services. Owns automation architecture, CI/CD quality gates, and&nbsp;performance validation while mentoring SDET engineers and partnering with Engineering&nbsp;and DevOps. Key Responsibilities: Define and execute end-to-end automation strategy aligned with the test pyramid Architect and maintain scalable UI and API automation frameworks Mentor and guide QA/SDET engineers through code reviews and technical leadership Build and maintain CI/CD-integrated automation pipelines Drive performance testing initiatives and analyze bottlenecks Partner with Engineering, DevOps, and Product on release readiness Required Skills &amp; Experience: 7–9 years QA/SDET experience; 3+ years in a technical lead role Strong programming in Python and/or Java Hands-on expertise in Linux, shell scripting, Docker, CI/CD, and AWS UI automation (Playwright preferred) and API automation experience Performance testing experience (k6, JMeter, Gatling, or Locust) Strong communication and stakeholder collaboration skills Bachelor’s or Master’s degree in CS, Engineering, or equivalent experience #LI-Onsite#LI-LS1

Senior Quality Engineer - Test Automation Lead

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.We are a global leader in providing high-assurance identity verification, transaction signing, authentication, mobile security, simplified e-signature workflows, and secure video collaboration for virtual transactions. Our solutions enable trust that ensures the integrity of the people and artifacts associated with digital agreements and transactions across banking, financial services, healthcare, and professional services.&nbsp; This position is open to candidates residing in Noida, Uttar Pradesh. This role will be in-office presence 5 days per week. Role Overview: Independent contributor responsible for building and maintaining automated test&nbsp;solutions across UI, API, and backend systems, with strong ownership of CI/CD integration&nbsp;and test reliability. Key Responsibilities: Design and maintain UI and API automation frameworks Build regression, smoke, and sanity test suites Collaborate with developers on acceptance criteria and testability Execute and debug automation in Linux and containerized environments Integrate automation into CI/CD pipelines and analyze failures Required Skills &amp; Experience: 4–6 years experience as SDET or QA Automation Engineer Strong programming skills in Python and/or Java UI automation (Playwright, Cypress, Selenium) and API automation experience Hands-on Linux, shell scripting, Docker, and CI/CD experience Experience working with AWS Strong debugging and communication skills Bachelor’s or Master’s degree in CS, Engineering, or equivalent experience #LI-Onsite#LI-LS1

Software QA Test Engineer - Automation SDET

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.We are a global leader in providing high-assurance identity verification, transaction signing, authentication, mobile security, simplified e-signature workflows, and secure video collaboration for virtual transactions. Our solutions enable trust that ensures the integrity of the people and artifacts associated with digital agreements and transactions across banking, financial services, healthcare, and professional services.&nbsp; This position is open to candidates residing in Noida, Uttar Pradesh. This role will be in-office presence 5 days per week. Role Overview: Specialized QA role focused on performance, scalability, and reliability testing of web&nbsp;applications, APIs, and distributed systems. Key Responsibilities: Design and execute load, stress, endurance, and capacity tests Build reusable scripts using k6, JMeter, Gatling, or Locust Analyze performance metrics and identify system bottlenecks Execute tests in Linux, Docker, and AWS environments Integrate performance tests into CI/CD pipelines Collaborate with Engineering and DevOps on performance optimization Required Skills &amp; Experience: 4–6 years of performance testing experience Strong expertise with at least one performance tool (k6 preferred) Scripting in JavaScript, Java, or Python Strong Linux, Docker, CI/CD, and AWS exposure Excellent analytical and communication skills Bachelor’s or Master’s degree in CS, Engineering, or equivalent experience #LI-Onsite#LI-LS1

QA Engineer - Performance Tester

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.Stagiaire – Plateforme Salesforce (accès et autorisations) Chez&nbsp;OneSpan, nous sommes spécialisés dans les solutions d'identité numérique et de lutte contre la fraude afin de proposer des expériences exceptionnelles et sécurisées.&nbsp; Nous sommes un leader mondial&nbsp;dans la&nbsp;vérification&nbsp;d'identité&nbsp;à&nbsp;haute assurance, la&nbsp;signature de transactions,&nbsp;l'authentification, la&nbsp;sécurité mobile,&nbsp;les&nbsp;flux de&nbsp;travail&nbsp;simplifiés&nbsp;des signatures électroniques&nbsp;et&nbsp;la&nbsp;collaboration vidéo sécurisée pour les transactions virtuelles. Nos solutions&nbsp;créent&nbsp;la confiance en&nbsp;garantissant l'intégrité&nbsp;des personnes et des&nbsp;artefacts dans les accords et&nbsp;transactions numériques dans les secteurs bancaire,&nbsp;financier,&nbsp;santé et services professionnels.&nbsp; OneSpan&nbsp;est à la recherche d’un(e) stagiaire d’été – Plateforme Salesforce pour se joindre à notre équipe Systèmes d’affaires /&nbsp;RevOps. Dans ce rôle, vous prendrez en charge un projet concret à fort impact : migrer les autorisations des utilisateurs des Profils hérités vers des Ensembles d’autorisations et des Groupes d’ensembles d’autorisations modernes — afin d’améliorer l’accès selon le principe du moindre privilège, de simplifier l’intégration et de renforcer la préparation aux audits. Il s’agit d’un travail exigeant et structuré, offrant une réelle autonomie ainsi que des livrables clairs.&nbsp; Responsabilités: Faire l’inventaire des configurations d’accès existantes (Profils, Ensembles d’autorisations, rôles et groupes) et documenter l’état actuel.&nbsp; Traduire les besoins d’accès basés sur les rôles en Ensembles d’autorisations clairs et faciles à maintenir.&nbsp; Concevoir et bâtir des Groupes d’ensembles d’autorisations alignés sur les rôles et les applications.&nbsp; Effectuer la migration des autorisations en validant d’abord dans un environnement bac à sable (sandbox).&nbsp; Tester et valider les résultats d’accès, puis documenter les résultats en vue des audits.&nbsp; Produire la documentation interne et des guides de transfert pour les administrateurs.&nbsp; Qualifications: Être actuellement inscrit(e) à un programme en systèmes d’information, en informatique ou dans un domaine connexe.&nbsp; Avoir un grand souci du détail et être à l’aise avec un travail répétitif et structuré.&nbsp; Avoir un intérêt pour les concepts de gestion des identités et des accès (moindre privilège, accès basé sur les rôles).&nbsp; Capacité à documenter clairement le travail et à communiquer les changements.&nbsp; Connaissance de Salesforce (Trailhead, cours ou expérience antérieure) — un atout.&nbsp; Être à l’aise de collaborer avec des parties prenantes techniques et non techniques.&nbsp; Avis :&nbsp;Ce poste nécessite la maîtrise d'une langue autre que le français&nbsp;car&nbsp;vous serez en partenariat avec des clients internes et/ou externes&nbsp;hors&nbsp;du Québec. &nbsp; _____________________________________________________________________________________________________________________ At OneSpan, we build secure, enterprise-grade digital agreement and identity solutions used by regulated organizations around the world. We operate in a public-company environment where security, auditability, and operational rigor matter in everything we do.&nbsp; OneSpan is looking for a Salesforce Platform Summer Intern to join our Business Systems / RevOps team. In this role, you’ll take on a hands-on, high-impact project: moving user permissions out of legacy Profiles and into modern Permission Sets and Permission Set Groups—improving least-privilege access, simplifying onboarding, and strengthening audit readiness. This is a labor-intensive effort with meaningful ownership and clear deliverables.&nbsp; Responsibilities:&nbsp; Inventory existing access configurations (Profiles, Permission Sets, roles, and groups) and document the current state.&nbsp; Translate role-based access needs into clean, maintainable Permission Sets.&nbsp; Design and build Permission Set Groups aligned to job roles and applications.&nbsp; Execute the permission migration using sandbox-first validation.&nbsp; Test and validate access outcomes and document results for audit readiness.&nbsp; Produce internal documentation and administrator handoff guides. Qualifications: Currently pursuing a degree in Information Systems, Computer Science, or a related field.&nbsp; Strong attention to detail and comfort with repetitive, structured work.&nbsp; Interest in identity and access management concepts (least privilege, role-based access).&nbsp; Ability to clearly document work and communicate changes.&nbsp; Salesforce familiarity is an asset (Trailhead, coursework, or prior experience).&nbsp; Comfort collaborating with technical and non-technical stakeholders.&nbsp; OneSpan&nbsp;is an Equal Opportunity employer. For more information, please visit our Privacy Center.&nbsp;&nbsp; Disclaimer: &nbsp;This position requires&nbsp;proficiency&nbsp;in a language other than French, as you will be working in partnership with internal and/or external customers outside Québec. &nbsp; #LI-HW1&nbsp; #LI-Hybrid&nbsp; &nbsp;

stagiaire d’été – Plateforme Salesforce - Salesforce Platform Summer Intern

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.Stagiaire&nbsp;en&nbsp;cybersécurité&nbsp;–&nbsp;Gouvernance&nbsp;IAM &amp; IA&nbsp; Le&nbsp;ou&nbsp;la stagiaire&nbsp;en&nbsp;cybersécurité&nbsp;contribuera&nbsp;activement&nbsp;à des initiatives&nbsp;stratégiques&nbsp;en&nbsp;gestion des&nbsp;identités&nbsp;et des&nbsp;accès&nbsp;(IAM)&nbsp;ainsi&nbsp;qu’en&nbsp;gouvernance&nbsp;et sécurité de&nbsp;l’intelligence&nbsp;artificielle&nbsp;(IA),&nbsp;déployées&nbsp;à&nbsp;l’échelle&nbsp;de&nbsp;l’organisation. Ce&nbsp;rôle&nbsp;est&nbsp;conçu&nbsp;pour les&nbsp;étudiants&nbsp;souhaitant&nbsp;acquérir&nbsp;une&nbsp;expérience&nbsp;pratique&nbsp;en&nbsp;cybersécurité&nbsp;d’entreprise, avec&nbsp;une&nbsp;exposition aux architectures&nbsp;d’identité&nbsp;modernes, aux nouveaux&nbsp;modèles&nbsp;de sécurité de&nbsp;l’IA&nbsp;et aux efforts&nbsp;d’optimisation&nbsp;de&nbsp;plateformes&nbsp;soutenant&nbsp;un&nbsp;environnement&nbsp;d’affaires&nbsp;sécuritaire.&nbsp; Plutôt&nbsp;que&nbsp;d'agir&nbsp;uniquement&nbsp;en&nbsp;tant&nbsp;qu'observation, le&nbsp;ou&nbsp;la stagiaire sera&nbsp;intégré(e) à&nbsp;des&nbsp;programmes&nbsp;de sécurité&nbsp;en&nbsp;direct,&nbsp;travaillant&nbsp;aux&nbsp;côtés&nbsp;des parties&nbsp;prenantes&nbsp;de la sécurité&nbsp;informatique, de&nbsp;l'architecture&nbsp;et de la&nbsp;gouvernance.&nbsp;&nbsp; Principales&nbsp;initiatives&nbsp;auxquelles&nbsp;le&nbsp;ou&nbsp;la stagiaire&nbsp;contribuera:&nbsp; &nbsp;Initiatives de gestion de&nbsp;l'identité&nbsp;et de&nbsp;l'accès&nbsp;(IAM)&nbsp; Soutenir&nbsp;les efforts de&nbsp;modernisation&nbsp;de&nbsp;l'IAM, y&nbsp;compris&nbsp;les revues&nbsp;d'accès,&nbsp;l'analyse&nbsp;des&nbsp;rôles&nbsp;et des droits,&nbsp;ainsi&nbsp;que&nbsp;la&nbsp;gouvernance&nbsp;du cycle de vie&nbsp;&nbsp; Participer&nbsp;à&nbsp;l’implantation&nbsp;et au&nbsp;déploiement&nbsp;de&nbsp;l’authentification&nbsp;sans mot de passe,&nbsp;notamment&nbsp;par la validation, la documentation et&nbsp;l’analyse&nbsp;des impacts pour les&nbsp;utilisateurs&nbsp; Contribuer&nbsp;aux&nbsp; initiatives&nbsp;de&nbsp;gouvernance&nbsp;des&nbsp;identités&nbsp;de&nbsp;l'IA&nbsp;agentique,&nbsp;en&nbsp;soutenant&nbsp;la gestion des&nbsp;identités&nbsp;IA non&nbsp;humaines,&nbsp;basées&nbsp;sur le service et&nbsp;autonomes&nbsp; Participer à l’amélioration des flux de gestion du cycle de vie des identités (arrivées, mouvements et départs d’employés) ainsi qu’aux contrôles de gouvernance des accès Appuyer l’optimisation de plateformes IAM spécifiques à certains domaines, incluant l’analyse de la qualité des données, l’ajustement des contrôles et l’amélioration des processus opérationnels Développer et mettre à jour la documentation IAM, les normes et les guides opérationnels&nbsp; &nbsp;Gouvernance&nbsp;et sécurité de&nbsp;l'IA&nbsp; Soutenir&nbsp;le&nbsp;processus de&nbsp;réception,&nbsp;d’évaluation&nbsp;et de&nbsp;suivi&nbsp;des&nbsp;cas&nbsp;d’utilisation&nbsp;de&nbsp;l’IA,&nbsp;afin&nbsp;d’assurer&nbsp;leur&nbsp;conformité&nbsp;aux exigences de sécurité, de&nbsp;confidentialité&nbsp;et de&nbsp;gouvernance&nbsp; Participer&nbsp;à&nbsp;l’évaluation&nbsp;des initiatives IA sous&nbsp;l’angle&nbsp;des&nbsp;identités, des&nbsp;accès&nbsp;aux données et des&nbsp;risques&nbsp;de sécurité&nbsp; Contribuer&nbsp;à la documentation des&nbsp;garde-fous&nbsp;de sécurité de&nbsp;l'IA, des&nbsp;recommandations&nbsp;d'utilisation&nbsp;acceptable et des cartographies de&nbsp;contrôle&nbsp; Participez à l&nbsp;'optimisation&nbsp;de la&nbsp;plateforme&nbsp;de&nbsp;gouvernance&nbsp;de&nbsp;l'IA&nbsp;spécifique&nbsp;à&nbsp;chaque&nbsp;domaine,&nbsp;en&nbsp;aidant à&nbsp;garantir&nbsp;que&nbsp;les&nbsp;outils&nbsp;et flux de travail&nbsp;soient&nbsp;évolutifs,&nbsp;cohérents&nbsp;et&nbsp;auditables&nbsp; Collaborer avec les équipes de sécurité, TI, architecture, juridique et produit dans le cadre des évaluations de risques et de gouvernance liés à l’IA&nbsp; &nbsp;Soutien&nbsp;aux&nbsp;programmes&nbsp;de sécurité et documentation&nbsp; Créer&nbsp;et&nbsp;maintenir&nbsp;la documentation de sécurité, y&nbsp;compris&nbsp;les&nbsp;normes, les flux de processus et les directives internes&nbsp;&nbsp; Participer&nbsp;au&nbsp;maintien&nbsp;des&nbsp;suivis&nbsp;de&nbsp;programme, des&nbsp;indicateurs&nbsp;et des rapports&nbsp;liés&nbsp;à&nbsp;l’IAM&nbsp;et à la&nbsp;gouvernance&nbsp;de&nbsp;l’IA&nbsp; Soutenir&nbsp;la&nbsp;préparation&nbsp;des documents pour les revues internes, les audits et les rapports de direction Participer aux initiatives d’amélioration continue visant à renforcer la clarté opérationnelle, l’évolutivité et la maturité de la gouvernance&nbsp; &nbsp;Ce que vous apprendrez&nbsp; Comment les&nbsp;programmes&nbsp;IAM&nbsp;d’entreprise&nbsp;sont&nbsp;conçus,&nbsp;implantés&nbsp;et&nbsp;gouvernés&nbsp;à grande&nbsp;échelle&nbsp;&nbsp; Une&nbsp;expérience&nbsp;pratique des&nbsp;modèles&nbsp;d’authentification&nbsp;sans mot de passe et des architectures&nbsp;d’identité&nbsp;modernes&nbsp;&nbsp; Les&nbsp;fondements&nbsp;de la&nbsp;gouvernance&nbsp;et de la sécurité de&nbsp;l’IA,&nbsp;incluant&nbsp;les nouveaux&nbsp;enjeux&nbsp;liés&nbsp;aux&nbsp;identités&nbsp;IA&nbsp;agentiques&nbsp;et non&nbsp;humaines&nbsp; Comment les équipes de cybersécurité équilibrent la gestion des risques avec l’innovation et les besoins d’affaires&nbsp; Les meilleures pratiques en documentation de sécurité, flux de gouvernance et collaboration interfonctionnelle&nbsp; &nbsp;Qualifications&nbsp;requises&nbsp; Être&nbsp;actuellement&nbsp;inscrit(e) à un&nbsp;programme&nbsp;en&nbsp;cybersécurité,&nbsp;informatique,&nbsp;systèmes&nbsp;d’information&nbsp;ou&nbsp;domaine&nbsp;connexe&nbsp; Démontrer&nbsp;un fort&nbsp;intérêt&nbsp;pour la sécurité des&nbsp;identités, la&nbsp;gouvernance&nbsp;de&nbsp;l’IA&nbsp;ou&nbsp;la gestion des&nbsp;risques&nbsp;en&nbsp;cybersécurité&nbsp;&nbsp; Posséder&nbsp;un esprit&nbsp;analytique&nbsp;et&nbsp;une&nbsp;grande attention aux&nbsp;détails&nbsp; Excellentes aptitudes en communication écrite et en documentation&nbsp; Capacité à suivre des processus structurés tout en identifiant des occasions d’amélioration&nbsp; &nbsp;Atouts&nbsp; Connaissance&nbsp;des concepts IAM (SSO, MFA, JIT,&nbsp;authentification&nbsp;sans mot de passe, RBAC)&nbsp;&nbsp; Familiarité&nbsp;avec&nbsp;l’utilisation&nbsp;de&nbsp;l’IA&nbsp;générative&nbsp;et des LLM,&nbsp;ainsi&nbsp;qu’avec&nbsp;l’IA&nbsp;agentique, MCP et les flux de travail&nbsp;basés&nbsp;sur les&nbsp;compétences&nbsp;&nbsp; Intérêt&nbsp;ou&nbsp;cours&nbsp;liés&nbsp;à&nbsp;l’IA, à la&nbsp;gouvernance&nbsp;des données&nbsp;ou&nbsp;à la&nbsp;gouvernance&nbsp;de la sécurité&nbsp; Connaissance des plateformes infonuagiques ou des environnements SaaS&nbsp; Expérience avec les outils Microsoft 365 (Teams, SharePoint, Excel)&nbsp; Familiarité avec Jira, Confluence ou des outils similaires de suivi et de documentation&nbsp; &nbsp;Pourquoi&nbsp;ce&nbsp;stage est-il&nbsp;différent&nbsp; Vous&nbsp;contribuerez&nbsp;à de&nbsp;véritables&nbsp;initiatives de&nbsp;cybersécurité&nbsp;en&nbsp;environnement&nbsp;de production&nbsp;&nbsp; Vos contributions&nbsp;soutiendront&nbsp;des&nbsp;programmes&nbsp;d’authentification&nbsp;sans mot de passe et de&nbsp;gouvernance&nbsp;de&nbsp;l’IA&nbsp;actuellement&nbsp;utilisés&nbsp;&nbsp; Vous&nbsp;serez&nbsp;exposé(e) à des&nbsp;domaines&nbsp;émergents&nbsp;en&nbsp;sécurité,&nbsp;notamment&nbsp;les&nbsp;enjeux&nbsp;d’identité&nbsp;liés&nbsp;à&nbsp;l’IA&nbsp;agentique&nbsp; Vous bénéficierez d’un mentorat direct de professionnels expérimentés en sécurité et IAM&nbsp; &nbsp;OneSpan&nbsp;est un&nbsp;employeur&nbsp;offrant&nbsp;l'égalité&nbsp;des chances. Pour plus&nbsp;d'informations,&nbsp;veuillez&nbsp;consulter&nbsp;notre&nbsp;Centre de&nbsp;confidentialité.&nbsp; Avis:&nbsp;&nbsp;Ce poste requiert la maîtrise d’une langue autre que le français, puisque vous travaillerez en collaboration avec des clients internes et/ou externes situés à l’extérieur du Québec.&nbsp; &nbsp;____________________________________________________________________________&nbsp; Cybersecurity Intern – IAM &amp; AI Governance&nbsp; &nbsp; The Cybersecurity Intern will be an active contributor to strategic&nbsp;Identity &amp; Access Management (IAM)&nbsp;and&nbsp;AI Governance &amp; Security&nbsp;initiatives that are scaling across the organization. This role is designed for students seeking&nbsp;hands-on experience in enterprise cybersecurity, with exposure to modern identity architectures, emerging AI security models, and platform optimization efforts that support secure business enablement. &nbsp; Rather than&nbsp;operating&nbsp;in a purely observational capacity, the intern will be embedded in&nbsp;live security programs, working alongside IT Security, Architecture, and Governance stakeholders. &nbsp; Key initiatives supported by the intern will include:&nbsp; Identity &amp; Access Management (IAM) Initiatives &nbsp; Support IAM modernization efforts, including&nbsp;access reviews, role and entitlement analysis, and lifecycle governance &nbsp; Assist&nbsp;with the&nbsp;implementation and rollout of&nbsp;passwordless&nbsp;authentication, including validation, documentation, and user impact analysis &nbsp; Contribute to&nbsp;Agentic AI identity governance&nbsp;initiatives, supporting the management of non-human, service-based, and autonomous AI identities Participate in improving identity lifecycle workflows&nbsp;(joiner/mover/leaver) and access governance controls Assist&nbsp;in&nbsp;domain-specific IAM platform optimization, including data quality analysis, control tuning, and operational process improvements Develop and refine IAM-related documentation, standards, and operational runbooks &nbsp; AI Governance &amp; Security &nbsp; Support the&nbsp;AI use case intake, review, and tracking process, ensuring alignment with security, privacy, and governance requirements &nbsp; Assist&nbsp;with evaluating AI initiatives for&nbsp;identity, data access, and security risk considerations &nbsp; Contribute to documentation of&nbsp;AI security guardrails, acceptable use guidance, and control mappings Participate in domain-specific AI governance platform optimization, helping ensure tools and workflows are scalable, consistent, and auditable Collaborate across Security, IT, Architecture, Legal, and Product stakeholders on AI-related risk and governance reviews &nbsp; Security Program Support &amp; Documentation &nbsp; Create and&nbsp;maintain&nbsp;security documentation, including standards, process flows, and internal guidance &nbsp; Assist&nbsp;in&nbsp;maintaining&nbsp;program trackers, metrics, and reporting artifacts related to IAM and AI governance &nbsp; Support preparation of materials for internal reviews, audits, and leadership reporting Participate in continuous improvement efforts focused on operational clarity, scalability, and governance maturity &nbsp; What&nbsp;You’ll&nbsp;Learn &nbsp; How enterprise IAM programs are designed, implemented, and governed at scale &nbsp; Practical exposure to&nbsp;passwordless&nbsp;authentication models and modern identity architectures &nbsp; Fundamentals of&nbsp;AI governance and AI security, including emerging identity challenges related to agentic and non-human AI How cybersecurity teams balance risk management with innovation and business enablement Best practices for security documentation, governance workflows, and cross-functional collaboration &nbsp; Required Qualifications &nbsp; Currently enrolled in a&nbsp;Cybersecurity, Computer Science, Information Systems, or related program &nbsp; Strong interest in identity security, AI governance, or cybersecurity risk management &nbsp; Analytical mindset with strong attention to detail Clear written communication and documentation skills Ability to follow structured processes while identifying&nbsp;opportunities for improvement &nbsp; Nice‑to‑Have&nbsp;Skills &nbsp; Familiarity with&nbsp;IAM concepts&nbsp;(SSO, MFA, JIT,&nbsp;passwordless&nbsp;authentication, RBAC) &nbsp; Familiarity with using Generative AI and LLMs as well as Agentic AI, MCP, and Skills-based workflows. &nbsp; Interest or coursework related to&nbsp;AI, data governance, or security governance Exposure to cloud platforms or SaaS environments Experience with Microsoft 365 tools (Teams, SharePoint, Excel) Familiarity with Jira, Confluence, or similar tracking/documentation tools &nbsp; Why This Internship Is Different &nbsp; You’ll&nbsp;work on&nbsp;real, production cybersecurity initiatives &nbsp; Your contributions will support&nbsp;passwordless&nbsp;authentication and AI governance programs&nbsp;in active use &nbsp; Exposure to&nbsp;emerging security domains, including agentic AI identity challenges Direct mentorship from experienced security and IAM professionals operating&nbsp;at&nbsp;&nbsp; OneSpan is an Equal Opportunity employer. For more information, please visit our Privacy Center. &nbsp; Disclaimer: This position requires proficiency in a language other than French, as you will be working in partnership with internal and/or external customers outside Québec. &nbsp; #LI-HW1&nbsp; #LI-Hybrid&nbsp;

Stagiaire en cybersécurité  - Cybersecurity Summer Intern

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.Le ou la stagiaire en services TI contribuera activement aux projets TI actuels ainsi qu’aux initiatives opérationnelles liées à l’infrastructure, au centre de services et à la gestion des postes de travail. Ce rôle est conçu pour&nbsp;les étudiant(e)s souhaitant acquérir une expérience concrète en TI d’entreprise, découvrir les plateformes SaaS et infonuagiques modernes, et prendre en charge des livrables ayant un impact réel au sein d’une organisation mondiale.&nbsp; Au-delà du simple traitement de billets, le ou la stagiaire sera intégré(e) à des projets en cours aux côtés des équipes des services TI, de l’infrastructure et de la sécurité.&nbsp; Projets clés et responsabilités:&nbsp; Le ou la stagiaire participera et contribuera à des initiatives telles que :&nbsp; Projets liés aux opérations TI et au centre de services&nbsp; Aider à&nbsp;l'&nbsp;analyse&nbsp;du&nbsp;backlog&nbsp;au service desk, au tri des tickets et à l'amélioration de la documentation&nbsp;&nbsp; Identifier les problèmes récurrents et aider à créer ou améliorer&nbsp;des articles de base de connaissances&nbsp;et de guides opérationnels&nbsp; Soutenir les processus d’accueil et de départ des employés (comptes, équipement, révisions des accès)&nbsp; Participer à des initiatives d’amélioration des services visant l’efficacité opérationnelle et l’expérience utilisateur&nbsp; Projets d'infrastructures et de modernisation&nbsp; Contribuer aux projets de migration d’infrastructure et de solutions SaaS (ex. : transition d’environnements locaux vers le nuage)&nbsp; Soutenir les initiatives de suivi des actifs TI, de nettoyage des licences et de rationalisation des outils&nbsp; Aider à valider les changements systèmes, les mises à niveau et les activités de maintenance&nbsp; Documenter les processus d’infrastructure et les résultats des changements afin d’assurer un transfert harmonieux vers les opérations&nbsp; Gestion des postes de travail et des appareils&nbsp; Soutenir les activités liées au cycle de vie des postes de travail (déploiement, renouvellement, mise hors service)&nbsp; Participer aux audits d’inventaire et au rapprochement du matériel informatique et des périphériques&nbsp; Contribuer aux initiatives de sécurité et de conformité des postes de travail aux côtés des membres plus expérimentés de l’équipe&nbsp; Adoption, accompagnement et communications liées à&nbsp;Copilot&nbsp; Vous contribuerez à structurer les efforts visant à accroître l’adoption et la valeur de&nbsp;Copilot&nbsp;en soutenant :&nbsp; L’analyse et le soutien à la production de rapports sur les tendances d’utilisation de&nbsp;Copilot&nbsp;(incluant la préparation de matériel présentant l’utilisation par groupes d’utilisateurs ou champions, au besoin)&nbsp; Le soutien à l’exécution d’un sondage sur l’utilisation de&nbsp;Copilot&nbsp;ainsi qu’à la synthèse des résultats en pistes d’action concrètes La création de contenu et les initiatives d’engagement dans les canaux de communication internes afin de dynamiser les communications liées à Copilot (ex. : collecte et diffusion de conseils et cas d’usage selon les rôles) Le soutien aux activités du programme de champions Copilot et au suivi associé (maintien à jour de la liste des champions et du plan d’engagement)&nbsp; Gestion et suivi des cas d’utilisation IA (transformer les idées en actions)&nbsp; Vous contribuerez à rendre les initiatives IA plus visibles et exploitables en: Assurant le maintien et la mise à jour des outils de suivi des idées et cas d’utilisation IA de l’équipe (ajout d’idées, statuts, prochaines étapes et notes d’opérationnalisation)&nbsp;&nbsp; Soutenant les mises à jour du registre des outils et cas d’utilisation alimentés par l’IA dans le cadre des suivis et récapitulatifs de portefeuille&nbsp; Aidant à structurer les cas d’utilisation afin qu’ils soient précis, testables et sécuritaires (ex. : définition claire du problème, limites des données et critères de succès) &nbsp; Ce que vous apprendrez&nbsp; Le fonctionnement des services TI d’entreprise à grande échelle&nbsp;&nbsp; Une exposition à des outils tels que les systèmes de billetterie, les plateformes de gestion des identités, les services infonuagiques et la gestion des postes de travail&nbsp; Les notions fondamentales de gouvernance TI, de gestion du changement et de soutien opérationnel &nbsp; Comment les grands projets TI sont planifiés, suivis et livrés &nbsp; Les communications professionnelles et la collaboration avec les parties prenantes dans un environnement corporatif &nbsp; &nbsp;Qualifications requises&nbsp; Être actuellement inscrit(e) dans un programme en TI, informatique, systèmes d’information ou domaine connexe&nbsp;&nbsp; Démontrer un fort intérêt pour les opérations TI, l’infrastructure ou la gestion des services TI&nbsp; Être à l’aise dans des environnements Windows et macOS&nbsp; Posséder de solides compétences organisationnelles et en documentation &nbsp; Être capable de suivre des processus tout en identifiant des occasions d’amélioration &nbsp; Atouts&nbsp; Connaissance des systèmes de billetterie (Jira,&nbsp;ServiceNow, etc.)&nbsp;&nbsp; Compréhension de base des réseaux, des services infonuagiques ou de la gestion des identités et des accès&nbsp; Expérience avec les outils Microsoft 365 (Teams, SharePoint, Excel) &nbsp; Expérience préalable en stage, laboratoire ou soutien TI à temps partiel &nbsp; Pourquoi ce stage est différent&nbsp; Vous participerez à de vrais projets en production, et non à des simulations&nbsp;&nbsp; Vos contributions auront un impact direct sur les utilisateurs et les opérations TI&nbsp; Vous serez exposé(e) à des environnements TI d’entreprise modernes &nbsp; Vous bénéficierez du mentorat de professionnels expérimentés en infrastructure, sécurité et opérations &nbsp; OneSpan est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Pour plus d’information, veuillez consulter notre Centre de confidentialité.&nbsp; Avis :&nbsp;Ce poste requiert une maîtrise d’une langue autre que le français, puisque vous travaillerez en collaboration avec des clients internes et/ou externes situés à l’extérieur du Québec.&nbsp; _________________________________________________________________________________&nbsp; The IT Services Intern will be an active contributor to current IT projects and operational initiatives across infrastructure, service desk, and endpoint management. This role is designed for students who want&nbsp;real-world enterprise IT experience, exposure to modern SaaS and cloud platforms, and meaningful ownership of deliverables that support a global organization. &nbsp; Rather than only responding to tickets, the intern will be embedded in&nbsp;live projects&nbsp;alongside IT Services, Infrastructure, and Security teams. &nbsp; Key Projects &amp; Responsibilities:&nbsp; The intern will support and contribute to ongoing initiatives such as: &nbsp; IT Operations &amp; Service Desk Projects&nbsp; Assist&nbsp;with&nbsp;service desk backlog analysis, ticket triage, and documentation improvements &nbsp; Identify&nbsp;recurring issues and help create or improve&nbsp;knowledge base articles&nbsp;and runbooks Support onboarding and offboarding workflows (accounts, hardware, access reviews) Participate in service improvement initiatives focused on efficiency and user experience &nbsp; Infrastructure &amp; Modernization Projects&nbsp; Assist&nbsp;with&nbsp;infrastructure and SaaS migration efforts&nbsp;(e.g.,&nbsp;on‑prem&nbsp;to cloud transitions) &nbsp; Support asset tracking, license cleanup, and tooling rationalization initiatives Help validate system changes, upgrades, and maintenance activities Document infrastructure processes and change outcomes for operational handoff &nbsp; Endpoint &amp; Device Management&nbsp; Support endpoint lifecycle activities (provisioning, refreshes, decommissioning) &nbsp; Assist&nbsp;with inventory audits and reconciliation of hardware and peripherals Participate in endpoint security and compliance initiatives alongside senior staff &nbsp; Copilot Adoption, Enablement &amp; Communications &nbsp; You’ll&nbsp;help operationalize ongoing work to increase adoption and value of Copilot by supporting: &nbsp; Analysis and reporting support for Copilot usage patterns (including preparing materials that break down usage by user groups/champions where requested). &nbsp; Execution support for a Copilot usage survey and summarizing findings into actionable themes. Content creation and channel engagement efforts to revitalize internal Copilot communications (e.g., collecting and publishing role‑based&nbsp;tips/use cases). Support to the Copilot champion program activities and tracking (helping keep the “champions list” / engagement plan current). &nbsp; AI Use Case Intake &amp; Tracking (Turning Ideas into Work) &nbsp; You’ll&nbsp;contribute to making AI progress visible and actionable by: &nbsp; Maintaining and updating the team’s AI idea / use-case tracking artifacts (adding ideas, status, next steps, and operationalization notes). &nbsp; Supporting the “AI-enabled tools and use cases” tracker updates captured in portfolio actions and recaps. Helping structure use cases so they are specific, testable, and safe (e.g., clear problem statement, data boundaries, success criteria). &nbsp; What&nbsp;You’ll&nbsp;Learn &nbsp; How enterprise IT services&nbsp;operate&nbsp;at scale &nbsp; Exposure to tools such as ticketing systems, identity platforms, cloud services, and endpoint management Fundamentals of IT governance, change management, and operational support How large IT projects are planned, tracked, and delivered Professional communication and stakeholder collaboration in a corporate environment &nbsp; Required Qualifications &nbsp; Currently enrolled in an&nbsp;IT, Computer Science, Information Systems, or related program Strong interest in IT operations, infrastructure, or service management Comfortable working with Windows and macOS environments Strong organizational and documentation skills Ability to follow processes while identifying opportunities to improve them &nbsp; Nice-to-Have Skills &nbsp; Familiarity with ticketing systems (Jira, ServiceNow, etc.) &nbsp; Basic understanding of networking, cloud services, or identity/access management Experience with Microsoft 365 tools (Teams, SharePoint, Excel) Prior internship, lab, or part‑time&nbsp;IT support experience &nbsp; &nbsp;Why This Internship Is Different &nbsp; You’ll&nbsp;work on&nbsp;real production projects, not simulations &nbsp; Your contributions will directly&nbsp;impact&nbsp;end users and IT operations You’ll gain exposure to&nbsp;modern enterprise IT environments Mentorship from experienced IT professionals across infrastructure, security, and operations &nbsp; OneSpan is an Equal Opportunity employer. For more information, please visit our Privacy Center. &nbsp; Disclaimer: This position requires proficiency in a language other than French, as you will be working in partnership with internal and/or external customers outside Québec.&nbsp; #LI-HW1 #LI-Hybrid

stagiaire en services TI - IT Services Intern

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.OneSpan is currently looking for a Renewals Specialist to join our team in Brussels, Belgium. This position, reporting to the EMEA/APAC Renewals Manager, focuses on relationship management, effectively communicating the value of Maintenance and Support Programs while driving both retention and growth. Key responsibilities include quoting, positioning upsells, conducting regular follow-ups, and successfully closing renewals. Candidates must possess strong organizational skills and the ability to provide accurate forecasts. You excel at: · Delivering exceptional service through consistent phone outreach and building robust customer relationships, while providing a consultative and proactive approach to generating competitive renewal quotes. · Collaborating with internal sales teams to prepare renewal quotes, addressing objections through negotiation, and adjusting quotes as necessary to ensure the competitiveness of the solutions presented to customers. · Maintaining and updating reporting systems utilized for research and delivering accurate forecasts within a designated sales support territory. · Fostering strong business relationships with Account Executives and other key stakeholders. · Establishing yourself as a trusted advisor for customers regarding their support needs. · Adhering to departmental standard operating procedures to ensure renewal contracts are completed at full value and within deadlines. · Taking ownership of the contracts assigned to you, demonstrating a strong sense of urgency to manage your portfolio effectively, resulting in timely and full-value renewals. · Continuously seeking to enhance renewal processes and procedures while contributing to an exceptional team environment. What it takes: · 1 – 2 years of experience in a sales-oriented environment. · A University/College degree in a related discipline or equivalent work experience. · Exceptional written and verbal communication skills, with the ability to listen effectively and understand client needs. · A strong desire to establish and maintain robust relationships with clients. · The ability to work cross-functionally within a dynamic team that relies on collaboration to achieve overall corporate goals. · A goal-oriented, positive attitude, with a self-starter mentality and strong attention to detail and analytical skills. · Proven ability to multi-task and prioritize work effectively. · Experience working in a fluid, ever-evolving environment. · Proficiency in English, Dutch, and/or French. #LI-hybrid #LI-LS1

Renewals Specialist

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.OneSpan is seeking a highly strategic and hands-on Senior Manager, Marketing Operations to support and scale our global go-to-market infrastructure across Digital Agreements and Security business lines. This role will be responsible for owning critical marketing and revenue operations systems, lead management architecture, routing frameworks, enrichment processes, conversational marketing operations, and scoring methodologies that directly impact pipeline generation and sales efficiency.&nbsp; This position sits at the intersection of Marketing, Sales, Revenue Operations, and Business Systems, serving as a key operational leader responsible for optimizing lead flow, improving data quality, accelerating speed-to-lead, and enhancing overall GTM execution.&nbsp; The ideal candidate combines deep technical expertise across the modern MarTech stack with strong analytical thinking, process optimization experience, and the ability to operate cross-functionally in a fast-paced B2B SaaS environment.&nbsp; Marketing &amp; Revenue Operations Ownership&nbsp; Own and optimize global lead, contact, and account lifecycle processes across Salesforce, Marketo, LeanData, RingLead, Qualified, and ZoomInfo&nbsp; Manage and enhance lead routing, account matching, assignment logic, and territory alignment frameworks&nbsp; Partner with Sales&nbsp;leadership, Demand Generation, and Sales teams to improve pipeline velocity and lead conversion performance&nbsp; Support GTM scalability through automation, governance, and process standardization initiatives&nbsp; Lead Management &amp; Routing&nbsp; Own LeanData routing graphs and lead/account matching logic across global sales teams&nbsp; Maintain and optimize lead-to-account matching, deduplication, and enrichment workflows&nbsp; Continuously improve speed-to-lead processes and inbound lead qualification frameworks&nbsp; Support account segmentation and ICP-based routing strategies&nbsp; Data Quality &amp; Enrichment&nbsp; Manage RingLead enrichment workflows, account tagging, normalization, and data governance initiatives&nbsp; Oversee ZoomInfo integrations and enrichment processes within Salesforce and Marketo&nbsp; Monitor and improve data hygiene, completeness, and account/contact integrity&nbsp; Partner with IT on data architecture and system integrations&nbsp; Conversational Marketing &amp; Engagement Operations&nbsp; Own operational administration and optimization of Qualified Chat, Drift Email, and conversational marketing workflows&nbsp; Support chatbot routing, engagement logic, meeting booking workflows, and SDR handoff processes&nbsp; Optimize buyer engagement experiences across web and inbound channels&nbsp; Scoring &amp; Funnel Optimization&nbsp; Manage lead and contact scoring models aligned to buying intent, engagement signals, ICP fit, and funnel stages&nbsp; Partner with Marketing and Reveneu Ops leadership to refine MQL qualification criteria and conversion optimization strategies&nbsp; Analyze funnel performance and identify opportunities to improve lead quality and sales acceptance&nbsp; Reporting &amp; Analytics&nbsp; Support operational reporting and KPI visibility across marketing funnel performance, routing efficiency, conversion rates, and engagement metrics&nbsp; Partner with BI and IT&nbsp;teams on dashboards and operational analytics&nbsp; Assist with BI reporting validation, troubleshooting data discrepancies, and validating operational reporting outputs across Salesforce, Marketo, and integrated GTM systems&nbsp; Identify trends, gaps, and optimization opportunities through data analysis&nbsp; &nbsp;Qualifications&nbsp; 6+ years of experience in Marketing Operations, Revenue Operations, or GTM Systems within a B2B SaaS or technology organization&nbsp; Deep hands-on expertise with Salesforce and Marketo&nbsp; Experience building and managing lead routing frameworks, scoring models, and enrichment workflows&nbsp; Strong understanding of lead lifecycle management, funnel operations, attribution, and GTM processes&nbsp; Experience partnering cross-functionally with Marketing, Sales, SDRs, Product Marketing, and IT&nbsp; Analytical mindset with strong troubleshooting and process optimization capabilities&nbsp; Excellent communication and stakeholder management skills&nbsp; Ability to balance strategic initiatives with hands-on operational execution&nbsp; Strong experience administering and optimizing:&nbsp; LeanData&nbsp; RingLead &nbsp; Salesforce&nbsp; Salesloft&nbsp; Marketo&nbsp; Qualified Chat&nbsp; ZoomInfo &nbsp; Drift Email or similar conversational engagement tools &nbsp;Preferred Qualifications&nbsp; SQL knowledge and experience working with BI/reporting validation processes strongly preferred&nbsp; Ability to troubleshoot data discrepancies and validate reporting outputs across integrated systems&nbsp; Familiarity with Tableau, BI/reporting tools, or data warehouse environments&nbsp; Experience supporting both inbound and outbound GTM motions&nbsp; Familiarity with attribution modeling and account-based marketing frameworks&nbsp; Experience working in global B2B enterprise software organizations&nbsp; &nbsp;Why Join OneSpan&nbsp; This role offers the opportunity to directly influence the scalability and effectiveness of OneSpan’s global revenue engine. You will play a critical role in shaping operational strategy, optimizing GTM infrastructure, and driving measurable business impact across Marketing and Sales.&nbsp; Salary: $150,000 - $170,000 (depending on experience and qualifications) #LI-HW1 #LI-Remote

Senior Marketing Operations Manager

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences. We are a global leader in providing high-assurance identity verification, transaction signing, authentication, mobile security, simplified e-signature workflows, and secure video collaboration for virtual transactions. Our solutions enable trust that ensures the integrity of the people and artifacts associated with digital agreements and transactions across banking, financial services, healthcare, and professional services.&nbsp; Role Overview Lead-level role owning QA execution and release quality for ongoing releases, providing&nbsp;data-driven quality status, metrics, and release readiness recommendations. Key Responsibilities: Own QA execution and quality for ongoing releases Design complex test strategies and failure scenarios Analyze complex issues across Linux, AWS, and container platforms Drive sanity, regression, and end-to-end testing across teams Lead database testing for consistency and edge cases Define and report QA metrics for release readiness Guide and mentor QA team members Collaborate with Engineering, Product, and Release teams Communicate release readiness, risks, and go/no-go recommendations Required Qualifications: 6–8 years of Functional QA experience Proven QA Lead or release ownership experience Strong understanding of QA metrics and reporting Hands-on experience across web, mobile, API, DB, AWS, Docker, and Kubernetes Strong stakeholder communication and leadership skills Experience using AI-based productivity tools #LI-Onsite#LI-LS1

QA Lead – Functional QA & Release Quality Management

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.We are looking for a Cloud DevOps Engineer to join our growing platform team in Delhi NCR. You will help build and maintain highly available, scalable, and observable systems. You will bridge the gap between development and operations, embedding reliability into every layer of our stack. RESPONSIBILITIES •&nbsp; &nbsp; &nbsp; &nbsp; Design, build, and maintain CI/CD pipelines and deployment automation using GitLab CI (experience with GitHub Actions is also valued). •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor production systems using observability stacks (Logz.io, Grafana, etc.) and respond to incidents as part of an on-call rotation •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Define and track SLIs, SLOs, and error budgets in collaboration with product and engineering teams. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Automate toil: identify repetitive manual tasks and eliminate them through scripting and tooling (Python, Bash, Go). •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage cloud infrastructure on AWS using IaC tools such as Terraform, CloudFormation. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Participate in blameless post-mortems and drive root cause analysis for production incidents. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborate with software engineers to review system designs for reliability, scalability, and fault tolerance. REQUIREMENTS •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 5-7 years of experience in CloudOps, DevOps, or a related infrastructure/platform engineering role. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficiency in at least one scripting/programming language (Python, Java, Go, or Bash). •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hands-on experience running workloads on Amazon EKS in production, including node groups, IAM roles for service accounts (IRSA), and upgrades. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Working knowledge of Istio service mesh: traffic management, mTLS, VirtualServices, DestinationRules, and sidecar injection. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Solid experience with AWS core services: VPC, EC2, S3, RDS, IAM, Route 53, ECS, ECR, ASM, Lamda, CloudWatch, and AWS Load Balancers. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Solid hands-on experience with Terraform, Terragrunt, Opentofu, CloudFormation&nbsp; for IaC. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hands-on experience with GitLab CI/CD: writing and maintaining GitLab pipelines, runners, environments, and merge request workflows (experience with GitHub Actions is a plus). •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hands-on experience with Argo &amp; Kargo CD : writing and maintaining pipelines, promotions •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Evaluate, introduce, and champion new tools and frameworks for infrastructure automation, chaos engineering, and capacity planning. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Partner with Engineering, Product, and Security leadership to align platform capabilities with business objectives. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Solid knowledge of Linux systems administration and networking fundamentals (DNS, TCP/IP, TLS). •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong understanding of IAM roles, TLS Certificates, LGTM Stack. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor's degree in Computer Science, Engineering, or equivalent practical experience. PREFERRED QUALIFICATIONS •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with GitLab's broader DevSecOps platform: Container Registry, Dependency Scanning, or GitLab Environments. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Familiarity with AWS FinOps practices: cost allocation tags, Savings Plans, and Compute Optimizer. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Relevant certifications: CKA, AWS Solutions Architect Associate, or AWS DevOps Engineer Professional. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent communication skills — able to articulate complex reliability trade-offs to both engineering and stakeholders &nbsp; #LI-Onsite #LI-LS1 &nbsp;

Cloud DevOps Engineer

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.We are looking for a Procurement Operations Specialist to join our growing platform team in Delhi NCR. The Procurement Operations Specialist supports day-to-day Procure-to-Pay and Procure-to-Order activities within OneSpan's India Shared Services organization. This role operates under the direction of the Procurement Operations Lead and the governance of Global Strategic Sourcing and Procure-to-Pay Leadership. He/She is responsible for supporting compliant, timely, and accurate purchasing and transactional procurement activity, including requisition support, purchase order processing, supplier transaction support, invoice matching assistance, pricing and terms validation, and issue follow-up. This role helps ensure that purchasing activity is aligned with OneSpan policies, preferred supplier usage, approved contracts, financial controls, and established Procure-to-Pay processes. The ideal candidate has hands-on experience supporting Procure-to-Pay, Accounts Payable, purchasing, or shared services operations in a global business environment. The role requires strong attention to detail, analytical capability, communication skills, and the ability to work accurately within defined systems, workflows, and controls.&nbsp; Job Duties and Responsibilities&nbsp; Support day-to-day Procure-to-Pay and Procure-to-Order activities within India Shared Services.&nbsp; Assist internal stakeholders with purchase request preparation, requisition support, and purchasing workflow requirements.&nbsp; Process and support purchase order activity in alignment with approved contracts, supplier requirements, and company policies.&nbsp; Review purchasing and supplier transaction details to help confirm pricing, terms, documentation, and required approvals prior to downstream processing.&nbsp; Support two-way and three-way invoice matching activities by coordinating with Accounts Payable, Procurement, suppliers, and internal stakeholders as needed.&nbsp; Assist with supplier transaction issue resolution, including invoice discrepancies, purchase order mismatches, receiving questions, and missing documentation.&nbsp; Support preferred supplier usage, contract compliance, and reduction of savings erosion by helping validate that purchases align with negotiated supplier agreements.&nbsp; Assist with discount capture and payment term compliance by identifying transactions requiring follow-up or correction.&nbsp; Support supplier onboarding and maintenance activities by coordinating required information and documentation through approved processes.&nbsp; Maintain accurate purchasing, supplier, and transaction records in Workday and other approved systems.&nbsp; Assist with recurring Procure-to-Pay reporting, operational data collection, and basic analysis to support leadership review.&nbsp; Support corporate card or P-Card transaction review and reconciliation activities, as assigned.&nbsp; Follow established Procure-to-Pay policies, procedures, approval requirements, and internal controls.&nbsp; Escalate process exceptions, supplier issues, control concerns, or unresolved transaction items to the Procure-to-Pay Lead or Global Strategic Sourcing and Procure-to-Pay Leadership.&nbsp; Support User Acceptance Testing, system updates, or process improvement activities related to Workday Procurement, Workday Financial Management, or Workday Strategic Sourcing, as requested.&nbsp; Identify opportunities to improve accuracy, efficiency, documentation, and process consistency within assigned Procure-to-Pay activities.&nbsp; Communicate professionally with suppliers, internal stakeholders, Finance, Procurement, and Shared Services team members regarding purchasing and transaction-related questions.&nbsp; Complete ad hoc requests and operational support activities as assigned by the Procure-to-Pay Lead or Global Strategic Sourcing and Procure-to-Pay Leadership.&nbsp; Requirements&nbsp; Bachelor's degree in Business, Finance, Accounting, Supply Chain, or a related field preferred.&nbsp; 3+ years of experience supporting Procure-to-Pay, Procure-to-Order, Accounts Payable, Purchasing, Procurement Operations, Finance Operations, or Shared Services activities.&nbsp; Experience working in a global, multi-company, or multi-currency business environment preferred.&nbsp; Hands-on experience with purchase requisitions, purchase orders, invoice matching, supplier transactions, or payment support processes.&nbsp; Experience using Workday Procurement, Workday Financial Management, Workday Strategic Sourcing, or similar enterprise procurement or finance systems preferred.&nbsp; Strong understanding of Procure-to-Pay processes, including requisitioning, purchasing, receiving, invoice support, supplier issue resolution, and transaction controls.&nbsp; Ability to review transaction details and identify pricing, documentation, approval, or process discrepancies.&nbsp; Strong analytical and reporting skills, including ability to collect data, review reports, identify trends, and support operational follow-up.&nbsp; Proficiency in Microsoft Excel and other common Microsoft Office tools.&nbsp; Strong written and verbal communication skills in English.&nbsp; Strong attention to detail, accuracy, follow-up, and documentation discipline.&nbsp; Ability to prioritize work, meet deadlines, and operate within defined policies, procedures, and controls.&nbsp; Ability to adapt to process changes, system updates, and evolving business requirements.&nbsp; Quality oriented, reliable, and able to handle confidential supplier, purchasing, and financial information appropriately.&nbsp; &nbsp; #LI-Onsite #LI-LS1

Procurement Operations Specialist

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.We are looking for a Procurement Operations Lead to join our growing platform team in Delhi NCR. The Procure Operations Lead supports day-to-day Procure-to-Pay and Procure-to-Order operations within OneSpan's India Shared Services organization. This role operates under the governance and direction of Global Strategic Sourcing and Procure-to-Pay leadership. He/She is responsible for ensuring compliant, efficient, and timely execution of purchasing and transactional procurement activities in alignment with established policies, controls, and global standards.&nbsp; The ideal candidate brings strong operational execution experience, deep familiarity with Workday Procure-to-Pay and Workday Strategic Sourcing, and proven capability operating in complex, multi-company and multi-currency global environments. The role requires strong judgment, analytical rigor, and trust, including responsibility for coordinating local work activity, producing recurring management reporting, and supporting corporate card reconciliation activities.&nbsp; Job Duties and Responsibilities&nbsp; • Lead day-to-day execution of Procure-to-Order (P2O) and Procure-to-Pay (P2P) activities within Shared Services, supporting requisitioning, purchasing, and downstream processing.&nbsp; • Support internal stakeholders in compiling accurate, complete, and compliant purchase requests within Workday workflows.&nbsp; • Support operational implementation of approved contracts within procurement systems, including complex and multi-region contracts, in alignment with sourcing standards.&nbsp; • Execute Procure-to-Pay operations within Workday Financial Management and Workday Procurement, ensuring data accuracy and policy compliance.&nbsp; • Support sourcing intake, renewal preparation, and operational handoffs within Workday Strategic Sourcing, in coordination with Strategic Sourcing leadership.&nbsp; • Provide day-to-day operational guidance to local Shared Services team members, including task coordination, process support, issue escalation, and quality review under the direction of Global Strategic Sourcing and Procure-to-Pay leadership.&nbsp; • Produce monthly, quarterly, and annual Procure-to-Pay operational reporting, dashboards, and analytics to support leadership and stakeholder needs.&nbsp; • Apply strong data analytics skills to identify trends, investigate anomalies, and support continuous improvement across P2P operations.&nbsp; • Support corporate card (P-Card / corporate card) transaction review and reconciliation, including exception handling and coordination with Finance.&nbsp; • Provide User Acceptance Testing (UAT) support for enhancements impacting Workday Procurement and Workday Strategic Sourcing.&nbsp; Requirements&nbsp; • Bachelor's degree in Business, Finance, Accounting, Supply Chain, or a related field preferred.&nbsp; • 8+ years of experience supporting Procure-to-Pay or Procure-to-Order operations in global, multi-company, multi-currency enterprise environments.&nbsp; • Hands-on experience using Workday Procure-to-Pay, including requisitions, purchasing, supplier transactions, and downstream processing.&nbsp; • Hands-on experience using Workday Strategic Sourcing (required).&nbsp; • Prior experience coordinating work across teams or providing operational guidance in a shared services, procurement, finance, or transactional operations environment.&nbsp; • Strong data analytics and reporting capability, including recurring management reporting.&nbsp; • Experience supporting corporate card / P-Card reconciliation in a controlled P2P environment.&nbsp; • Advanced proficiency in Microsoft Excel and working knowledge of MS Office tools.&nbsp; • Strong written and verbal communication skills in English.&nbsp; &nbsp; &nbsp; #LI-Onsite #LI-LS1 &nbsp;

Procurement Operations Lead

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.OneSpan&nbsp;soutient&nbsp;les ententes&nbsp;numériques,&nbsp;l’authentification&nbsp;des&nbsp;utilisateurs&nbsp;et la sécurité des transactions&nbsp;numériques&nbsp;à&nbsp;l’échelle&nbsp;mondiale, dans le respect des exigences de sécurité les plus&nbsp;élevées&nbsp;et des plus&nbsp;récentes&nbsp;réglementations&nbsp;internationales.&nbsp;Plus&nbsp;de 60 % des 100 plus&nbsp;grandes&nbsp;banques&nbsp;au monde font&nbsp;confiance&nbsp;à&nbsp;OneSpan, et&nbsp;nos&nbsp;solutions&nbsp;protègent&nbsp;plus de&nbsp;300&nbsp;millions&nbsp;de points&nbsp;d’extrémité&nbsp;à&nbsp;l’échelle&nbsp;mondiale.&nbsp; Nous&nbsp;sommes&nbsp;à la recherche d’un(e)&nbsp;chef(fe) de&nbsp;produit&nbsp;expérimenté(e) pour&nbsp;piloter&nbsp;la vision, la&nbsp;stratégie&nbsp;et&nbsp;l’exécution&nbsp;de&nbsp;notre&nbsp;plateforme&nbsp;eSignature de nouvelle&nbsp;génération&nbsp;pour les ententes&nbsp;numériques, et&nbsp;ainsi&nbsp;contribuer&nbsp;à&nbsp;définir&nbsp;l’avenir&nbsp;des ententes&nbsp;numériques&nbsp;de&nbsp;confiance&nbsp;dans un monde&nbsp;propulsé&nbsp;par&nbsp;l’IA&nbsp;et&nbsp;en&nbsp;constante&nbsp;évolution. Dans&nbsp;ce&nbsp;rôle, vous&nbsp;dirigerez&nbsp;notre&nbsp;plateforme&nbsp;centrale de signature&nbsp;électronique&nbsp;vers le succès&nbsp;en&nbsp;veillant&nbsp;à&nbsp;ce&nbsp;que&nbsp;nos&nbsp;clients,&nbsp;partenaires&nbsp;et la&nbsp;communauté&nbsp;de&nbsp;développement&nbsp;puissent&nbsp;utiliser&nbsp;rapidement&nbsp;et&nbsp;facilement&nbsp;nos&nbsp;produits&nbsp;et services&nbsp;afin&nbsp;d’intégrer,&nbsp;d’étendre&nbsp;et de&nbsp;développer&nbsp;des applications&nbsp;favorisant&nbsp;leur&nbsp;réussite.&nbsp; Vous&nbsp;êtes&nbsp;orienté(e) vers les&nbsp;résultats&nbsp;et&nbsp;autonome, avec un&nbsp;vif&nbsp;intérêt&nbsp;pour la&nbsp;définition&nbsp;de&nbsp;produits&nbsp;gagnants&nbsp;fondés&nbsp;sur la&nbsp;demande&nbsp;du&nbsp;marché&nbsp;et sur des contributions&nbsp;provenant&nbsp;de&nbsp;diverses&nbsp;sources.&nbsp;Votre&nbsp;capacité&nbsp;à&nbsp;comprendre, combiner et&nbsp;traduire&nbsp;les&nbsp;besoins&nbsp;des&nbsp;consommateurs, les&nbsp;capacités&nbsp;techniques et les exigences du&nbsp;marché&nbsp;en&nbsp;résultats&nbsp;d’affaires&nbsp;concrets&nbsp;est au&nbsp;cœur&nbsp;de&nbsp;votre&nbsp;réussite. Votre vision vous&nbsp;permet&nbsp;de&nbsp;planifier&nbsp;l’ensemble&nbsp;tout&nbsp;en&nbsp;étant&nbsp;capable&nbsp;d’aller&nbsp;dans les&nbsp;détails&nbsp;et de&nbsp;gérer&nbsp;les&nbsp;attentes&nbsp;des clients.&nbsp; Enfin, vous&nbsp;vous&nbsp;épanouissez&nbsp;dans un&nbsp;environnement&nbsp;axé&nbsp;sur&nbsp;une&nbsp;expérience&nbsp;utilisateur&nbsp;exceptionnelle, les principes de conception et&nbsp;l’innovation&nbsp;afin&nbsp;d’assurer&nbsp;le succès&nbsp;mondial&nbsp;des&nbsp;produits. Vous&nbsp;travaillez&nbsp;de façon&nbsp;professionnelle&nbsp;avec&nbsp;l’ensemble&nbsp;des parties&nbsp;prenantes&nbsp;dans&nbsp;une&nbsp;culture numérique,&nbsp;dynamique&nbsp;et&nbsp;orientée&nbsp;vers la&nbsp;réussite.&nbsp;Joignez-vous à nous pour&nbsp;façonner&nbsp;l’avenir&nbsp;des transactions de signature&nbsp;électronique&nbsp;numériques&nbsp;sécurisées!&nbsp; Responsabilités:&nbsp; Vision stratégique et feuille de route :&nbsp;Gérer le cycle de vie des solutions de signature électronique liées aux accords numériques.&nbsp;Élaborer une feuille de&nbsp;route ,&nbsp;fondée sur les données, qui s’aligne sur les OKR de l’entreprise et les occasions du marché. Innovation propulsée par l’IA :&nbsp;Repérer&nbsp;les occasions de lancer et&nbsp;d’intégrer&nbsp;l’IA&nbsp;et/ou&nbsp;l’apprentissage&nbsp;automatique&nbsp;dans&nbsp;nos&nbsp;produits&nbsp;afin&nbsp;d’améliorer&nbsp;l’utilisation&nbsp;des&nbsp;fonctionnalités&nbsp;et de&nbsp;maintenir&nbsp;OneSpan&nbsp;à&nbsp;l’avant-garde de&nbsp;l’industrie. Leadership sur le marché :&nbsp;Tirer&nbsp;parti&nbsp;d’une&nbsp;connaissance&nbsp;approfondie&nbsp;du&nbsp;marché&nbsp;concurrentiel, des&nbsp;fonctionnalités, des services, des&nbsp;scénarios&nbsp;utilisateurs, des&nbsp;spécifications&nbsp;et des&nbsp;cas&nbsp;d’utilisation Leadership interfonctionnel :&nbsp;Collaborer&nbsp;avec les équipes&nbsp;d’ingénierie, des ventes et du marketing&nbsp;pour&nbsp;faire&nbsp;évoluer&nbsp;de&nbsp;nouvelles&nbsp;fonctionnalités&nbsp;du concept à la production,&nbsp;en&nbsp;traduisant&nbsp;la&nbsp;complexité&nbsp;technique&nbsp;en&nbsp;outils&nbsp;de&nbsp;soutien&nbsp;produit&nbsp;axés&nbsp;sur la&nbsp;valeur. Indicateurs de performance :&nbsp;Définir&nbsp;et&nbsp;suivre&nbsp;les&nbsp;indicateurs&nbsp;clés&nbsp;de performance, y&nbsp;compris&nbsp;les&nbsp;taux&nbsp;d’adoption&nbsp;et le retour sur&nbsp;investissement,&nbsp;afin&nbsp;de&nbsp;mesurer&nbsp;le succès du&nbsp;produit&nbsp;et de&nbsp;s’assurer&nbsp;que&nbsp;ces&nbsp;expériences&nbsp;répondent&nbsp;efficacement&nbsp;aux&nbsp;besoins&nbsp;des clients. Orientation client :&nbsp;Mener&nbsp;des interactions et des rencontres avec&nbsp;nos&nbsp;clients et&nbsp;partenaires&nbsp;afin&nbsp;de&nbsp;recueillir&nbsp;leurs&nbsp;commentaires&nbsp;et&nbsp;d’obtenir&nbsp;des&nbsp;renseignements&nbsp;sur&nbsp;l’utilisation&nbsp;de&nbsp;nos&nbsp;produits&nbsp;et services.&nbsp; Exigences et compétences: Plus&nbsp;de 5&nbsp;ans&nbsp;d’expérience&nbsp;dans un&nbsp;rôle&nbsp;de gestion de&nbsp;produits&nbsp;dans les&nbsp;secteurs&nbsp;bancaire, de&nbsp;l’assurance&nbsp;ou&nbsp;de la fintech. Expérience de l’utilisation d’outils d’IA pour définir les exigences, les récits utilisateurs et la conception. Expérience en gestion des escalades clients et en développement des besoins d’expansion liés à la feuille de route produit Une expérience dans le développement et la gestion de projets d’applications intégrées, des exigences applicatives et API, ainsi que des logiciels-services (SaaS), est requise. Excellente compréhension des principes de design et de l’expérience produit sur différentes plateformes&nbsp; Excellentes aptitudes en communication écrite, orale et en présentation &nbsp; OneSpan&nbsp;est un&nbsp;employeur&nbsp;souscrivant&nbsp;au&nbsp;principe&nbsp;de&nbsp;l’égalité&nbsp;d’accès&nbsp;à&nbsp;l’emploi. Pour plus&nbsp;d’information,&nbsp;veuillez&nbsp;consulter&nbsp;notre&nbsp;Centre de&nbsp;confidentialité.&nbsp; Avis :&nbsp;Ce poste&nbsp;requiert&nbsp;une&nbsp;maîtrise&nbsp;d’une&nbsp;langue&nbsp;autre&nbsp;que&nbsp;le français,&nbsp;puisque&nbsp;vous&nbsp;travaillerez&nbsp;en&nbsp;collaboration avec des&nbsp;clients&nbsp;internes et/ou&nbsp;externes&nbsp;situés&nbsp;à&nbsp;l’extérieur&nbsp;du Québec.&nbsp; &nbsp;________________________________________________________________________________________________________________ &nbsp;OneSpan&nbsp;supports worldwide digital agreements, user authentication, and digital transaction security that&nbsp;complies&nbsp;with the highest security requirements and latest global regulations. Over 60% of the world's largest 100 banks trust&nbsp;OneSpan, and our solutions protect over 300 million endpoints globally. &nbsp; We are seeking an experienced&nbsp;Product Manager&nbsp;to drive the vision, strategy, and execution of our next-generation Digital Agreements eSignature platform, helping define the future of trusted digital agreements in an increasingly fast-moving, AI-driven world. In this role you will lead our core&nbsp;eSign&nbsp;platform to success by ensuring that our customers,&nbsp;partners&nbsp;and the development community at large can quickly and easily use our products and services to integrate,&nbsp;extend&nbsp;and develop applications to ensure their success.&nbsp;&nbsp; You are results-oriented and self-directed with an insatiable appetite for defining successful products based on market demand and input from a variety of sources. Your ability to grasp, combine and translate consumer and technical capabilities and market requirements/drivers into valuable business outcomes defines your success. Your vision lets you plan the big picture while being able to dive into the details and manage customer expectations. &nbsp; Lastly, you thrive off exceptional user experience, design principles, and innovation to ensure the success of the products worldwide. You work in a professional manner with stakeholders across the board within a fast-moving, digital, success-oriented culture. Join us in shaping the future of secure digital eSignature transactions! &nbsp; Responsibilities: &nbsp; Strategic Vision &amp; Roadmap:&nbsp;Own the product lifecycle for Digital Agreements eSignature solutions. Develop a compelling, data-driven roadmap that aligns with company-wide OKRs and market opportunities AI-Powered Innovation:&nbsp;Identify&nbsp;opportunities to launch and embed AI and/or machine learning into our products to improve feature and functionality use to keep&nbsp;OneSpan&nbsp;at the forefront of the industry. Market Leadership:&nbsp;Leverage&nbsp;deep knowledge of competitive landscape, features and services, user scenarios, specifications, and use cases to be used Cross-Functional Leadership:&nbsp;Partner with engineering, sales, and marketing to bring new features from concept to production, translating technical complexity into value-driven product collateral Performance Metrics: Define and track KPIs—including adoption rates, and ROI to measure product success to ensure these experiences effectively serve customer needs Customer focus:&nbsp;Drive interaction and meetings with our customers and partners to gather customer feedback and gain insight into the use of our products and services &nbsp; &nbsp;Requirements and Skills: &nbsp; 5+ years of experience in Product Management role in Banking, Insurance, Fintech Experience using AI tools for driving requirements, user stories and design Customer escalation management and driving roadmap-based expansion needs Experience in developing and managing integrated application projects, application and API requirements and software-as-a-service (SaaS) is required Exceptional design instincts and product experiences across platforms Excellent written, presentation and oral communication skills &nbsp; OneSpan is an Equal Opportunity employer. For more information, please visit our Privacy Center. &nbsp; Disclaimer: This position requires proficiency in a language other than French, as you will be working in partnership with internal and/or external customers outside Québec. &nbsp; #LI-HW1 #LI-Hybrid

chef(fe) de produit - Product Manager

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.We are looking for an IT Services Specialist to join our growing team in Delhi NCR. The Level 2 IT Services Engineer (Infrastructure &amp; Security) is responsible for providing advanced technical support and shared operational ownership across enterprise infrastructure, cloud platforms, productivity services, SaaS applications, and cybersecurity controls. This role acts as an escalation point for Level 1 support and works closely with infrastructure, security, R&amp;D, and application teams to maintain reliable, secure, and scalable systems.&nbsp; In addition to Level 2 responsibilities, this role provides Level 1 client support coverage for Windows and macOS users globally, with primary coverage focused on Asia-Pacific and Europe, while triaging and managing helpdesk requests in coordination with the Belgian and North American support teams.&nbsp; The position has a strong focus on Microsoft 365 / Entra ID, AWS cloud services, Jira Cloud administration, networking, AI-based productivity tools (such as Microsoft Copilot and Anthropic Claude), and developer-adjacent environments including GitLab and CI/CD pipelines, with responsibility for supporting secure configuration, identity management, and cross-functional cybersecurity operations across these platforms.&nbsp; Key Responsibilities&nbsp; Provide Level 1 and Level 2 support for Windows and macOS users globally, with primary coverage across Asia-Pacific and Europe, including issue triage and initial resolution during off-hours in coordination with the Belgian support team.&nbsp; Monitor, triage, and manage helpdesk tickets, escalating or handing over issues as appropriate when regional teams come online.&nbsp; Provide Level 2 support for enterprise infrastructure including LAN/WAN, VPNs, firewalls, switches, wireless networks, DNS, DHCP, and routing fundamentals.&nbsp; Administer and support Microsoft 365 services including Exchange Online, Teams, SharePoint Online, OneDrive, and Microsoft Copilot.&nbsp; Support and manage adoption of AI-based tools such as Microsoft Copilot and Anthropic Claude, including user access, troubleshooting, governance considerations, and acceptable-use alignment.&nbsp; Manage Entra ID (Azure AD), including user lifecycle management, Conditional Access, MFA, and SSO.&nbsp; Administer and support Jira Cloud, including user management, permissions, project configurations, workflows, and integrations.&nbsp; Provide operational support for AWS services such as EC2, IAM, VPCs, and security groups.&nbsp; Support GitLab environments and assist with CI/CD pipelines from an infrastructure and services perspective.&nbsp; Collaborate with application owners, security teams, and engineering teams to support SaaS platforms, AI tooling, and business-critical integrations.&nbsp; Partner cross-functionally with IT, Security, R&amp;D, and business systems teams to improve identity controls, reduce operational exposure, support incident response, and implement secure-by-design operational practices.&nbsp; Co-manage operational security controls with cybersecurity stakeholders, including identity and access controls, endpoint and platform protections, policy-aligned configurations, and remediation follow-through across infrastructure, cloud, and SaaS environments.&nbsp; Act as an escalation point for complex incidents and perform root-cause analysis.&nbsp; Maintain technical documentation, runbooks, standards, and standard operating procedures.&nbsp; Required Skills &amp; Experience&nbsp; 5–10+ years of experience in IT support, infrastructure, or systems engineering roles&nbsp; Demonstrated experience providing end-user (Level 1) and technical (Level 2) support for Windows and macOS environments&nbsp; Strong networking and troubleshooting skills&nbsp; Hands-on experience with Microsoft 365 and Entra ID&nbsp; Experience administering Jira Cloud or other enterprise SaaS platforms&nbsp; Working knowledge of AWS cloud services&nbsp; Experience supporting or administering AI-based productivity tools such as Microsoft Copilot, Anthropic Claude, or similar platforms&nbsp; Familiarity with GitLab, Git-based workflows, and CI/CD pipelines&nbsp; Strong cross-functional cybersecurity capability, including experience co-managing security controls, improving identity and access protections, supporting incident response, reducing operational exposure, and implementing secure-by-design practices across infrastructure, cloud, and SaaS environments&nbsp; Strong ticket triage, prioritization, and customer communication skills across global regions&nbsp; #LI-Onsite#LI-LS1

IT Services Specialist

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.We are looking for a Mechanical Design Engineer to join our team in Belgium and shape the future of our Hardware Security Solutions. Key responsibilities Design and develop innovative and esthetically pleasing products combining plastic and electronic components suited for mass-production Build and test prototypes (3D printing) Design for cost optimization (VA/VE) and design for assembly Creation of 2D and 3D technical drawings Mechanical validation of key components and injection plastics Design of test fixtures Maintenance and optimization actions on our current product line Environmental testing and validation of prototypes during the different stages of the product development Communication with our part suppliers and EMS partners Requirements You have obtained a Master in Product Development, Industrial Design/Engineering or equivalent by experience Several years of experience in plastics and injection moulding design combined with electronic components&nbsp; You have extensive knowledge of 3D CAD tools (preferably PTC Creo) You have experience with Graphic tools such as Adobe Photoshop / Illustrator Knowledge of a Product Life Cycle Management System (e.g. PTC Windchill) is a bonus Design creativity and problem solving is a must You are an experienced and communicative designer who can work independently and precise Quality and detail are of high importance to you You are a team player with a hands-on mentality Eager to learn new developments in the market (design, technology, production techniques) Experience with 3D rendering software (e.g. KeyShot) is a plus Language skills: English, Dutch and/or French &nbsp; #LI-Onsite#LI-LS1

Mechanical Design Engineer

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences. We are looking for a skilled Front-End Developer to own and shape our demo engineering practice from the ground up. You will build and maintain scalable, reliable demo experiences that directly influence how customers experience and adopt our product — with high visibility across product, sales, and leadership. You will work closely with the JS App SDK development team and collaborate with tech leads across App SDK teams. Responsibilities Design, build, and maintain responsive front-end demos (JS/HTML/JSP) that showcase the product's capabilities convincingly to prospects and clients Ensure demos run smoothly in both local (Docker) and cloud environments, with a focus on stability during live presentations Develop reusable, flexible front-end components and demo frameworks that allow new customer scenarios to be turned around quickly without rebuilding from scratch Integrate front-end components with RESTful APIs Collaborate with the JS App SDK development team and backend engineers as needed Participate in design reviews, code reviews, and architecture discussions to ensure scalable and maintainable solutions Adapt quickly to shifting product priorities and evolving PM needs without compromising demo quality Qualifications Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field 7+ years of professional software development experience, with a strong emphasis on front-end development Strong proficiency in JavaScript, HTML, CSS, and jQuery Experience with AI-assisted coding tools Experience with Bootstrap, JSP, and React Familiarity with Docker, cloud-based deployments and RESTful APIs Experience developing applications for enterprise environments What Will Set You Apart Demonstrated ability to design for flexibility and reuse from the start — so new customer scenarios don't require rebuilding from zero Experience in SaaS or enterprise software companies, particularly in pre-sales or demo engineering roles Comfort with ambiguity and fast turnarounds while maintaining quality &nbsp; #LI-Onsite #LI-LS1

Senior Software Developer, Frontend (for Demos)

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.We are seeking a seasoned Senior Site Reliability Engineer to take technical ownership of our reliability strategy in Delhi NCR. You will lead critical infrastructure initiatives, define standards for observability and incident response, and mentor junior SREs. This is a hands-on role where your decisions will directly shape platform resilience and engineering culture. RESPONSIBILITIES •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead the design and evolution of large-scale, multi-region infrastructure with a focus on availability, latency, and fault isolation. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Own the SRE roadmap: define SLIs/SLOs, establish error budget policies, and drive reliability OKRs across engineering. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Architect and implement observability platforms (metrics, logs, traces) to provide deep system visibility at scale. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead major incident response, coordinate cross-team war rooms, and drive rigorous post-mortems with systemic fixes as part of an on-call rotation (one weekend per month plus weekday daytime coverage in a follow-the-sun model with the team in Canada). •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Evaluate, introduce, and champion new tools and frameworks for infrastructure automation, chaos engineering, and capacity planning. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide technical leadership in design reviews, ensuring reliability and operability are first-class requirements. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Mentor and grow SRE engineers through code reviews, knowledge sharing, and technical coaching. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Partner with Engineering, Product, and Security leadership to align platform capabilities with business objectives. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Drive the reduction of toil across the organization through platform-level automation and self-service tooling. REQUIREMENTS •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 8+ years of experience in SRE, platform engineering, or production operations, with at least 3 years at a senior level. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Expertise in Amazon EKS: cluster lifecycle management, custom node groups, Karpenter or Cluster Autoscaler, multi-cluster strategies, and EKS add-on management. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Advanced Istio experience: full control plane ownership, Envoy filter customization, multi-cluster mesh federation, traffic shaping for canary/blue-green deployments, and Istio upgrade strategies. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Advanced AWS architecture skills across EKS, VPC, IAM (IRSA, SCPs, permission boundaries), Route 53, ALB/NLB, RDS, and S3 — with IaC ownership via Terraform. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong networking troubleshooting experience across Kubernetes/EKS and service mesh (Istio), including AWS VPC networking and Transit Gateway; able to trace and diagnose network flows (packet capture analysis experience is a plus). •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Deep GitLab CI/CD expertise: pipeline architecture, GitLab Runners at scale, environment promotion strategies, GitOps workflows, and security scanning integration (experience with GitHub Actions is a plus). •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Advanced proficiency in Python and/or Go for building internal platform tooling and automation frameworks. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Demonstrated experience defining SLIs/SLOs, enforcing error budgets, and driving reliability OKRs across engineering teams. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proven track record leading major incidents, running blameless post-mortems, and delivering systemic architectural improvements. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent communication skills — able to articulate complex reliability trade-offs to both engineering and executive stakeholders. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor's or Master's degree in Computer Science, Engineering, or equivalent practical experience. PREFERRED QUALIFICATIONS •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prior experience building or scaling an SRE practice from the ground up in a high-growth engineering organization. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Relevant certifications: CKA, AWS DevOps Engineer Professional, or AWS Solutions Architect Professional. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with chaos engineering in Kubernetes environments (LitmusChaos, AWS Fault Injection Simulator). •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Familiarity with GitLab Advanced Security features: DAST, SAST, dependency scanning, and secret detection in CI pipelines. &nbsp; #LI-Onsite #LI-LS1 &nbsp;

Senior Site Reliability Engineer (SRE)

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.We are seeking a detail-oriented and motivated Treasury Associate to join our OneSpan team. The ideal candidate will bring 2+ years of hands-on experience in finance operations and hold a bachelor’s degree in finance, accounting, or a related field. This role offers the opportunity to contribute to the company's financial and liquidity management while supporting day-to-day treasury functions.&nbsp; This is a full-time remote position; however, candidates must be based within the New England area to be available for in-person meetings with the Finance leadership team.&nbsp; Overview:&nbsp; Cash Management and Forecasting:&nbsp; Monitor and manage daily cash flows, ensuring adequate liquidity for operational needs.&nbsp; Prepare and maintain a rolling 12-month cash forecast, analyzing data to identify trends and support strategic decision-making.&nbsp; Collaborate with Accounts Receivable (AR), Accounts Payable (AP), Payroll, and accounting teams to analyze and integrate data into cash forecasts.&nbsp; Provide actionable insights to enhance forecasting accuracy and improve cash flow visibility. &nbsp; Maintain relationships with banking partners, resolving inquiries, and discrepancies.&nbsp; Banking and Treasury Operations: Manage bank account setups, closures, and documentation.&nbsp; Execute domestic and international wire transfers and other banking transactions.&nbsp; Ensure compliance with banking policies and procedures. &nbsp; Treasury Reporting and Analysis:&nbsp; Prepare periodic treasury reports, including cash flow analysis, debt management, and investment performance.&nbsp; Support month-end, quarter-end, and year-end treasury reporting activities. &nbsp; Process Improvement:&nbsp; Develop and implement efficient treasury processes and workflows.&nbsp; Support treasury system implementations and upgrades.&nbsp; Compliance and Audit:&nbsp; Ensure compliance with internal controls, regulatory requirements, and company policies.&nbsp; Assist with treasury-related audits and reviews.&nbsp; You Will Have:&nbsp; Bachelor’s degree in finance, Accounting, Economics, or a related field.&nbsp; 2+ years of experience in treasury operations or related finance roles.&nbsp; Strong analytical skills with attention to detail.&nbsp; Proficiency in treasury management systems and Microsoft Excel.&nbsp; Demonstrated expertise in cash flow forecasting, including both daily and long-term (rolling 12-month) projections.&nbsp; Strong organizational and communication skills, with the ability to collaborate across departments.&nbsp; Pluses:&nbsp; Experience with treasury management software (e.g., Workday, or similar platforms).&nbsp; Familiarity with international banking and foreign exchange transactions.&nbsp; &nbsp;Salary: $65,000 - $71,000 (depending on experience and qualifications) #LI-HW1 #LI-Remote

Treasury Associate

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.OneSpan is seeking a highly strategic and execution-oriented individual to drive GTM analytics, forecasting, and AI-enabled decision support across the GTM organization. This role will sit in the Revenue Operations organization and will drive the intersection of data, finance, operations, and emerging AI technologies, partnering cross-functionally with executive leadership to transform complex data into actionable business insights.&nbsp; The ideal candidate brings deep experience modernizing data infrastructure, leading forecasting and operational analytics initiatives, and driving practical adoption of AI-enabled tooling within high-growth and enterprise environments.&nbsp; Key Responsibilities&nbsp; Lead the development and execution of GTM analytics and AI strategy initiatives aligned to organizational priorities.&nbsp; Build scalable reporting, forecasting, and KPI frameworks that support executive decision-making.&nbsp; Drive adoption of AI-enabled analytics tools and workflows across GTM&nbsp;organization&nbsp;&nbsp; Partner&nbsp;cross-functionally&nbsp;with Marketing, Finance, Product, Engineering, Revenue Operations, Customer Success,&nbsp;IT&nbsp;and executive stakeholders to solve complex operational and strategic problems.&nbsp; Design and implement scalable data infrastructure and governance processes supporting operational excellence and future growth.&nbsp; Translate ambiguous business questions into analytical frameworks, actionable insights, and measurable outcomes.&nbsp; Develop executive-facing dashboards, reporting systems, and self-service analytics capabilities. Identify opportunities to improve operational efficiency, forecasting accuracy, revenue performance, territory alignment, capacity planning, and customer insights through advanced analytics and AI. Support forward-deployed or consultative analytics engagements with strategic customers and partners as needed.&nbsp; Qualifications&nbsp; 10+ years of experience in analytics, business intelligence, financial analytics, data science, strategy, or related fields.&nbsp; Strong background in forecasting, financial modeling, KPI development, and operational analytics.&nbsp; Experience driving enterprise AI adoption, applied AI initiatives, or AI-enabled analytics transformation. Deep expertise with modern analytics and data technologies including SQL, Python, Tableau, Power BI, Snowflake, BigQuery, or similar platforms. Demonstrated ability to partner effectively with executive leadership and influence strategic decision-making. Experience operating within high-growth startup and/or enterprise environments. Strong communication skills with the ability to translate technical concepts into business impact.&nbsp; Preferred Qualifications&nbsp; Experience within SaaS,&nbsp;Subscription, Cloud Security Software, Financial&nbsp;Services, or AI-native organizations.&nbsp; Experience building forecasting systems at scale.&nbsp; Exposure to agentic AI platforms, LLM-enabled workflows, or AI-native analytics tooling.&nbsp; What Success Looks Like&nbsp; Executive teams have faster access to trusted, actionable insights.&nbsp; Forecasting and operational reporting accuracy materially improves.&nbsp; AI-enabled workflows are successfully adopted across business functions.&nbsp; Analytics infrastructure scales efficiently alongside company growth.&nbsp; Cross-functional teams&nbsp;leverage&nbsp;data more effectively to drive measurable business outcomes.&nbsp; Why Join OneSpan This role offers the opportunity to directly influence the scalability and effectiveness of OneSpan’s global revenue engine. You will play a critical role in shaping operational strategy, optimizing GTM infrastructure, and driving measurable business impact across Marketing and Sales.&nbsp; Salary: $220,000 - $250,000 (depending on experience and qualifications) with a 15 to 20% bonus #LI-HW1 #LI-Remote

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