Onespan
Chicago, Illinois, United States
1,001-5,000 Employees
Customer Support
Tokyo
Posted on Jul 30, 2026
Job Description
At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.
OneSpan is looking for a Customer Support to join our team in Tokyo.
Responsibilities
• Provide first level customer support service to customers
• Investigate and understand problems faced by customers
• Troubleshoot and provide problem resolution if available
• Escalate problems to product specialist if necessary
• Provide timely update to customers on the ongoing troubleshooting status
Requirements
• Bachelor or Master degree in Computer Science/Information Security/Information Technology or equivalent
• Minimum of 2 years working experience in information security software and in a customer support role
• Basic understanding of different mobile technologies, operating systems, cloud computing and others
• Working knowledge in programming languages such as C/C++, Java and REST
• Basic knowledge of information security fields such as strong authentication, digital signature, access control, mobile security and others will be advantage
• Excellent social skills and team player
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About Onespan
OneSpan is a global leader in digital identity verification and security solutions. Established in 1991, the company has been at the forefront of enabling secure digital transactions and e-signatures. OneSpan's innovative technologies have revolutionized the way organizations authenticate users, detect fraud, and ensure regulatory compliance in the rapidly evolving digital landscape.
Through its cutting-edge products and services, OneSpan continues to drive the shift towards a more secure and...
Job overview
Employment type
Full Time
Experience level
Mid Level
Work type
On Site
Department
Sales
Posted
on Jul 30, 2026
Financials
Type
public
Annual Revenue
--
Market Cap
$610.8M+
Membership
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