***Who We Are***

If you've ever bought something online, there's a good chance we've already met—we are Narvar.

Narvar pioneered how brands engage with consumers beyond the "buy" button through order tracking, delivery notifications, returns and exchanges. Today, Narvar's comprehensive post-purchase platform empowers 1200+ of the world's most-admired brands—including Sephora, Levi's, and L'Oréal—to build trust, retain revenue, and grow customer lifetime value.

***What We Do***

Narvar's end-to-end post-purchase platform focuses on driving customer loyalty and increasing lifetime value through the provisions of a seamless post-purchase experience. Recognized by Fast Company as one of its "most innovative companies", Narvar serves 80% of US adults annually across 2 billion outbound shipments and 80 million returns. Worldwide, we touch over 125 million consumers each year across 8 billion interactions in 38 countries and in 55 languages.

***What We Stand For***

As pioneers of the post-purchase movement, we believe in fearlessly navigating the unknown.  We are professionals who thrive on adventure and nurture a collective mindset of constant innovation. Ours is a home for full hearts and creative minds—not big egos—because we know that kind of home leads to the biggest innovations in customer experience.

Director of Total Rewards

Engineering Manager/ Sr. Engineering Manager (Online Infrastructure)

Narvar is growing! We are hiring a Principal Product Manager who has proven experience in building best-in-class SaaS products and features within ecommerce ecosystems. You will be an integral leader and driver of the next wave of Narvar’s growth. We’re looking for someone who has experience building and driving the adoption of features in SaaS applications while having a keen eye for intuitive consumer-facing workflows. The ideal candidate can quickly drive a project from idea to wide adoption, iterating on feedback to eliminate friction and help users accomplish their jobs to be done. This role reports to the Director of Product Management. Day-to-day Develop a deep understanding of our platform, application suite, market and customers to drive strategic planning and growth in returns, exchanges, delivery claims and similar capabilities Serve as a driving force for innovation in the customer and end user experience, working closely with design and research teams on developing the best UX for hundreds of millions of consumers Interface with clients to gather requirements, iterate on product features, and represent Narvar as a valuable business partner Build strong relationships and facilitate strategic alignment and decision-making with cross-functional leads and other product managers Identify and interpret immediate and/or upcoming client needs and work with the team to develop a product feature plan that addresses them Specify, prioritize, and communicate product requirements that contain user stories, business rules, flows, interaction design guidance, and use cases Define and analyze key product feature metrics to optimize features post-launch What we’re looking for 10+ years of software product management experience in high-leverage roles 5+ years working in SaaS startups, ideally in ecommerce or retail fields Track record of creating highly intuitive and usable business- and consumer-facing experiences Ability to drive growth in ambiguous environments and bring others along Proven ability to collaborate across teams and geographies Skilled in analyzing and synthesizing data to set strategic goals while ensuring continuous measurement and iteration against it Exceptional communication skills, with the ability to flex your style based on the audience and effectively engage C-level executives Ability to keep perspective Bachelor's degree in business administration, marketing, computer science, economics, or a related field; or equivalent work experience Bonus Points Familiarity with Metabase, SQL, or similar business intelligence tools Technical background, from an ability to read and understand API documentation, to a formal education in programming Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1400+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-RemotePlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Sr. Product Manager, Secure

Narvar is Growing! We are looking for Senior Software Engineers that focus on Distributed Systems. In this role, you will build products that power the post-purchase experience for the biggest brands in the retail industry. As a Distributed Systems Software Engineer, you will help us drive decisions on how best to scale and extend our platform and own reliability and scalability KPIs. Note that we are hiring for these roles across multiple products and platform teams. Day-to-day Work in a group of motivated engineers and help the members of your team grow technically Get inspired and influenced by your team and embrace modern engineering practices that will enable you to frequently release high-quality services Work with the team to design, estimate, develop and launch new products &amp; features Resolve complex technical issues and drive innovations that improve system availability, resilience, and performance What we're looking for BS/MS in computer science, engineering, or equivalent experience You have 7+ years of experience as a software engineer working on distributed systems Numerous years of hands-on experience in architecture, design and development of enterprise applications, integrations &amp; data infrastructure You have experience designing, developing, debugging, and operating resilient distributed systems You have experience with managing large, complex systems in the cloud You have proven track record in delivering efficient, scalable, reliable and maintainable customer facing systems on time You are not afraid to take initiative and help make an impact on the larger organization You have solid organizational and communication skills, the ability to prioritize tasks and keep projects on schedule Deep hands-on expertise in one or more of the following server-side languages: Java, Python, Go, Scala, Rust Extensive experience designing, building, and integrating with RESTful APIs Experience designing and scaling relational and NoSQL database platforms (such as MySQL, Postgres, Cassandra, DynamoDB, MongoDB, Redis, Elasticache) Experience with cloud computing platforms like AWS or GCP Experience building high volume, high performance, and highly available SaaS or consumer-facing products Previous startup experience strongly preferred Bonus Points You have demonstrated experience managing, delivering and owning the services end-to-end You have solid track record engaging and collaborating across the organization in different locations You have led the technical architecture of maintainable and scalable applications and data systems Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-RemoteBelow is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$180,000&mdash;$230,000 CADPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Sr. Software Engineer II (Distributed Systems)

Narvar is growing! We are hiring an Enterprise Customer Success Manager to help scale our customer base. You are a person who is self-motivated, scrappy, and willing to learn and take action. You get to work with our amazing Customer Success team.&nbsp; Day-to-day Own the health and success of your customers from go-live through to renewal and expansion Proactively engage your clients at the right times to demonstrate value and identify opportunities for growth and advocacy Use data insights to track client health, and forecast and mitigate risk of churn Collaborate with product and engineering teams to synthesize customer feedback and drive product development that maps back to the needs of Narvar’s retailers Partner with sales counterparts to ensure renewal and expansion opportunities are planned, forecasted and actioned efficiently Contribute to the scalability of the customer success team through documentation and process optimization What we're looking for Minimum of 4+ year’s experience as a Customer Success Manager at a SaaS company and have worked with demanding enterprise-size accounts Master multitasker and can juggle multiple accounts simultaneously with outstanding attention to detail Influence product, success, support, and sales teams to get things done Enjoy working in a fast-paced environment and have strong project management and communication skills Superb client-facing skills and radiate enthusiasm, high energy, poise, and confidence Articulate the value proposition of a technology platform to meet client needs Comfortable collaborating with both technical and business teams BA/BS Domain knowledge of retail, e-commerce, or logistics is a plus Previous start-up experience strongly preferred Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-RemoteBelow is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$100,000&mdash;$140,000 USDPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Enterprise Customer Success Manager

Narvar is Growing! We are looking for a Customer Engineer who is passionate about helping customers, solving complex problems, and playing a pivotal role in the success of our clients. If you have a strong technical aptitude, extensive customer-facing experience, and thrive in a fast-paced environment, we want to hear from you! As a Customer Engineer, you will be instrumental in scoping requirements, collaborating with clients to integrate our APIs, and deploying solutions for some of our largest enterprise customers. You will join a dedicated team of Customer Engineers and Project Managers who are committed to delivering exceptional results for our customers and making an impact on the business. Day-to-Day Responsibilities:&nbsp; Lead technical onboarding for top-tier enterprise retailers and innovative direct-to-consumer brands. Provide consultative guidance to ensure seamless integration with Narvar’s solutions, maximizing product value and customer success. Leverage customer business requirements and your Narvar product expertise to create clear and effective technical specifications. Develop and validate solutions using web technologies such as APIs, JSON, CSS, HTML, and JavaScript, focusing on delivering seamless customer experiences. Partner cross-functionally with technical and business stakeholders, both internal and external, to ensure successful project delivery. Contribute to the growth of our global Professional Services team through the creation of documentation, process improvements, and the development of internal tools and training programs. What We’re Looking For: 3-7+ years of experience working on enterprise-level software projects as a technical lead. Hands-on experience with web technologies such as APIs, HTML, CSS, and JavaScript, with proficiency in JavaScript or related languages. Strong ability to thrive in a fast-paced environment, with excellent time management and prioritization skills. Bonus: Experience with iPaaS, retail and e-commerce platforms, order management systems (OMS), inventory management, WMS, TMS, supply chain, or logistics is a plus. Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-RemoteBelow is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$105,000&mdash;$120,000 CADPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Customer Engineer

Narvar is growing! We are hiring a strong Senior Product Manager who has proven experience in building best-in-class SaaS products and features. You will be an integral part of a team that is helping drive the next wave of Narvar’s growth. This role will help lead our Track and Notify product lines, including the development of a roadmap, business and requirement document creation and backlog management. Track and Notify are Narvar’s most recognized consumer-facing solution, optimized through a set of merchant tools that allow creative and functional flexibility.&nbsp;&nbsp; We’re looking for someone who has experience building and driving the adoption of features in SaaS applications while having a keen eye for intuitive consumer-facing workflows. The candidate has independently led projects from idea to pilot usage, iterating on feedback to eliminate friction and help users accomplish the job to be done. This role reports to the Director of Product Management for Track &amp; Notify, and will work closely with team product managers of senior and junior levels.&nbsp; Day-to-day Serve as a subject matter expert on our Track and Notify product, while exhibiting confidence in explaining Narvar’s entire product suite, including messaging and returns Partner with cross-functional stakeholders to define and prioritize the roadmap for your product area Specify, prioritize, and communicate product specs, using PRDs that contain user stories, business rules, flows, interaction design guidance, and use cases Use customer &amp; market research, user feedback, customer usage, and competitive analysis to identify new product opportunities and enhancements Identify and interpret immediate and/or upcoming client needs and work with the team to develop a product feature plan that addresses them Develop strong relationships with Engineering and Design to create world-class experiences for our client's brands&nbsp; Collaborate with other product managers to ensure consistency and compatibility across all Narvar products Define and analyze key product feature metrics and understand how to optimize features post-launch Interface with clients to gather requirements, iterate on product features, and generally enforce our role as a valued business partner What we’re looking for 8+ years of software product management working in SaaS startup environments Excellent communication and collaboration skills with internal resources based around-the-world An action-oriented, entrepreneurial mindset with exceptional organization skills and the natural ability to make things happen around you Strong written abilities to quickly draft business &amp; product requirement documents, as well as clear user stories and acceptance criteria Ability to thrive in a fast-paced startup environment Comfortable handling ambiguity Ability to conceptualize, manage and prioritize multiple projects for stakeholders Familiarity with e-commerce, retail and/or logistics is a plus Bonus Points Technical background, from an ability to build PRDs from API documentation, to a formal education in programming Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-SA1 #LI-HybridBelow is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$175,000&mdash;$200,000 CADPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Senior Product Manager, Notify

Narvar is Growing! We are looking for a Senior level Software Engineer that focuses on the frontend. In this role, you will build products that power the post-purchase experience for the biggest brands in the retail industry. As a Frontend Software Engineer, you will have a direct impact on our customer-facing products and work with modern technologies like React, Redux, and GraphQL to ship complex features that drive millions of views. Day-to-day Implement new product features &amp; support/ extend existing ones Build frontend platform components leveraged across our internal and external products Contribute to our overall frontend architecture and development experience partnering with other senior frontend engineers What we’re looking for BS/MS in computer science, engineering, or equivalent frontend engineering experience 7+ years of professional Javascript development experience Experience with a frontend framework(s), such as React, Svelte Angular, Vue or Ember Experience developing consumer facing applications consuming various APIs from a microservice backend system Experience defining APIs for new features with a backend lead counterpart Knowledge of full development life cycle and computer science fundamentals Experience with mentoring other engineers Bonus Points&nbsp; Full stack experience, Ruby on Rails Why Narvar?&nbsp; We're on a mission to simplify the everyday lives of consumers. We believe post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with Patagonia, GameStop, Neiman Marcus, Sonos, Nike and 850+ other brands. With offices in San Francisco, London, Paris, and Bangalore, we've served over 125 million consumers worldwide across 8 billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-SA1 #LI-HybridPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Senior Software Engineer, Frontend

🚀 The Role As a Forward Deployed Engineer (FDE) at Narvar, you’ll combine your customer empathy and technical expertise to build predictive systems that power delivery confidence for millions of shoppers. You’ll work directly with Narvar’s customers, diagnosing data issues, integrating APIs, and deploying AI-driven solutions that make delivery promises smarter, faster, and more reliable. This is an ideal role if you’ve spent the last few years implementing or supporting complex products (ERP, analytics, SaaS platforms, etc.) and are now ready to build the systems yourself, &nbsp;using AI, automation, and production-grade engineering to deliver at scale. 🧩 What You’ll Do Collaborate with customer and internal teams to design, integrate, and deploy predictive models that improve delivery-date accuracy. Build and maintain data pipelines that power real-time insights and reporting. Use AI agents and automation to replace manual customer workflows and diagnostics. Own customer-facing delivery performance dashboards and reporting systems. Debug integrations, latency, and data quality issues across multiple environments. Operate as both engineer and consultant, translating real-world needs into durable, scalable systems. ⚙️ What You’ll Bring 5–8 years of experience in software engineering, implementation, or technical consulting. Strong programming fundamentals (Python preferred) and a curiosity to grow into AI/ML systems. Proven track record working directly with customers or external partners on technical deployments. Ability to debug and integrate APIs, ETL pipelines, or data mapping workflows. Familiarity with modern AI tools, LLM APIs, workflow automation, or prompt engineering. Excellent communication skills and empathy across business and engineering stakeholders. A bias for learning, iteration, and delivering measurable outcomes. 💡 Nice-to-Haves Prior experience in e-commerce, logistics, or time-series forecasting. Exposure to data observability, A/B testing, or model monitoring frameworks. Hands-on experience with AI/ML-powered automation. Certification or coursework in data science, machine learning, or analytics. 📈 Success in 6–12 Months Deploy delivery prediction for multiple customers with measurable accuracy gains. Use AI automation to eliminate manual reporting across internal and customer teams. Grow into a subject-matter expert on predictive delivery and operational AI. Influence product roadmap priorities based on customer feedback and live data performance. Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-RemoteBelow is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$180,000&mdash;$230,000 CADPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Forward Deployed Engineer - Delivery Prediction & AI Systems

Narvar is hiring! We are hiring a Business Development Representative to help explode our business! As the first line of communication with prospects, ideal BDRs have an understanding of the sales process, excelling at researching leads, starting new relationships, and setting our sales closers up for success. You should be a quick learner with strong communication skills and have the ability to showcase our offerings in a compelling way. Every potential customer is an opportunity for you to boost top-line revenue growth! Day-to-day Utilize cold calling, social media, and email to generate new sales opportunities Identify prospect's needs and suggest appropriate products/services Build long-term trusting relationships with prospects to qualify leads as sales opportunities Proactively seek new business opportunities in the market Set up meetings or calls between (prospective) customers and sales executives What we’re looking for A passion for sales! Exceptional aptitude and strong drive for success Represent Narvars products and services, starting with a comprehensive understanding and leading to consumer research to identify how our solutions meet needs Generate leads and build relationships by nurturing warm prospects and finding new potential sales outlets Manage and maintain a pipeline of interested prospects and engage sales executives for the next steps Articulate and able to articulate the value proposition of our Narvar platform Embody our value "do great things together" Bachelor’s degree and at least 1-to 3 years of relevant work experience Strong communication skills via phone and email Bonus Points Proven creative problem-solving approach and strong analytical skills Strong desire and ability to move up within an organization Experience worked in the technology/SaaS, e-commerce, or marketing sector If you know what Narvar means! Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-SM1 #HybridLondonPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Business Development Representative

Narvar is growing! As Commercial Counsel you will help build and scale our legal operations, working cross-functionally with business partners to provide practical and commercially-focused legal advice and support the company’s growth. In addition to drafting and negotiating agreements, you will work on legal projects and issues relating to strategic partnerships, complex data privacy and security questions, and operationalizing legal processes. The right candidate must be a self-starter who can operate independently and learns quickly while juggling competing priorities in a startup environment. You should have excellent business judgment and communication skills, and directly to our Sr. Corporate Counsel, playing an integral role in driving the legal support function within Narvar on a day-to-day basis. SaaS experience is a must and e-commerce experience is preferred. Note: We are targeting Pacific and/ or Mountain Time zones. Key Responsibilities Draft and negotiate commercial agreements with vendors and customers, often managing 10+ requests simultaneously. Serve as the first line of support for sales and marketing teams. Act as a bridge across functions to resolve a wide range of legal issues, focusing on balancing risk and business opportunity. Contribute to building and maintaining Law Department know-how, templates, and processes. Support executive-level agreements, including those with channel partners and strategic partners. Assist with or lead projects in privacy, information security, compliance, and other regulatory matters. What We’re Looking For JD with active membership in at least one state bar association. 5+ years of legal experience in a law firm and/or in-house environment. Strong background in B2B SaaS contracts (required); e-commerce or retail experience preferred. Familiarity with U.S. state and/or EU data privacy laws, and experience with data processing agreements, is a plus. Exceptional communication skills with the ability to simplify complex issues and deliver practical, results-oriented advice. Creative and strategic thinker with a process-improvement mindset. Proven ability to build trust across business teams and operate effectively in a high-growth, international environment. Highly organized, decisive, and comfortable working under tight deadlines. Why Narvar?&nbsp; We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with Patagonia, GameStop, Neiman Marcus, Sonos, Nike, and 1300+ + other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-KL1 #HybridUSBelow is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$130,000&mdash;$170,000 USDPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Commercial Counsel

Narvar is Growing! We are hiring a Customer Success Engineer to support and scale our customer base. This role is ideal for self-motivated problem solvers who are eager to learn and take initiative. You’ll work with our amazing Customer Success team and report directly to our Customer Success leaders. Our Customer Success Engineers are product experts who collaborate with industry-leading brands to ensure their success on the Narvar platform by implementing solutions, you will demonstrate the value of Narvar’s solution at every step of the customer journey. If you have technical expertise, love solving customer problems, and enjoy driving value and adoption through scalable efforts, this role is perfect for you!The role focuses on delivering technical expertise, and ensuring the solutioning delivers maximum value for Narvar’s customers. Success in this role requires balancing technical proficiency, project management skills, and exceptional customer engagement. Day-to-day Technical Expertise: Develop a deep understanding of clients' technical environments, infrastructure, and systems. Provide technical guidance, solution, and implementation to optimize the client’s use of Narvar’s offerings. Utilize API integration experience to deliver complex implementations for multi-locales/brands. Offer workarounds and out-of-the-box solutions to resolve customer challenges effectively. Proactively monitor technical health of the account and different integrations to ensure business continuity. Provide advice to ensure customers successfully integrate Narvar’s solutions and maximize time-to-value. Manage onboarding, including requirements gathering, project planning, and stakeholder management. Communicate proactively and clearly with customers and internal teams to establish credibility and ensure on-time delivery. Program Management: Lead multi-phased programs, monitoring project quality, timelines, and risks. Use tools like project plans, status reports, and risk management strategies to deliver high-quality, in-scope, and on-budget projects. Effectively identify optimizations and scope changes, partnering cross-functionally to ensure deliverables are met. Manage multiple customer engagements simultaneously, delivering exceptional customer experiences. Drive resolution of escalations by collaborating with internal and external stakeholders. Conduct portfolio reviews to assess risks and opportunities, enhancing the overall customer experience. Services Skills: Stay updated on Narvar’s SaaS products, features, and industry best practices. Assist leadership in identifying critical gaps and driving process adoption to achieve KPIs. What we’re looking for Experience in managing integration projects involving APIs. Strong program management skills, including the ability to handle complex implementations. Excellent communication skills, both verbal and written, to build credibility with customers. Proven ability to manage multiple projects and escalations simultaneously. Familiarity with SaaS solutions and a strong understanding of retail or e-commerce industries 5+ years of experience in customer-facing roles such as enterprise-level software implementation, technical account management, customer support, consulting, or systems integration. Bachelor’s Degree&nbsp; Expertise in managing global, multi-brand, multi-region e-commerce projects, including phasing, milestone tracking, and delivering exceptional customer experiences. Proven ability to deliver multiple complex projects simultaneously with a strong attention to detail. Ability to work PST or GMT hours. Technical Knowledge: Strong understanding of SaaS platforms and technical concepts; prior experience in retail, e-commerce, or logistics is a plus. Hands-on experience in implementing and configuring SaaS solutions. Proficient in SQL and understanding of data structures. Familiarity with data analytics and reporting tools such as Looker, Google Data Studio, and Tableau. Experience with support tools like Zendesk and CRM systems. Problem-Solving &amp; Customer Focus: Demonstrated ability to analyze complex issues and deliver effective solutions. Strong customer empathy with a focus on delivering exceptional service levels and satisfaction. Communication &amp; Collaboration: Exceptional verbal and written communication skills with keen attention to detail and alignment with brand tone and voice. Comfortable collaborating with cross-functional teams, including Product, Engineering, and Support. Team player with a willingness to learn and think creatively about solutions and process improvements. Strong time management and prioritization skills, thriving in fast-paced environments. Program Management: Experience building and executing playbooks to improve delivery efficiency and productivity. Strong command of project management methodologies, including milestone tracking and phasing for e-commerce implementations. Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-SA1 #LI-HybridPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Customer Success Engineer

Narvar is Growing! We are hiring Mid-Market Shopify Customer Success Managers to help us empower top brands to reach their business objectives. In this role, you will own the success of industry-leading brands on the Narvar platform. You will develop collaborative relationships to drive strong user adoption and excellent retention rates for Narvar’s solutions, demonstrating value every step of the way. You will deeply understand your customer’s business and use cases and act as an extension of their team. With enthusiasm and clarity, you will make data-driven recommendations to improve their customer experiences and drive ROI. Our clients include some of the most iconic brands in the world and they expect the highest level of professionalism and expertise. Day-to-day Own the health and success of your customers from go-live through to renewal and expansion Proactively engage your clients at the right times to demonstrate value and identify opportunities for growth and advocacy Use data insights to track client health, and forecast and mitigate risk of churn Provide technical guidance and support on product features and functionalities. Contribute to the scalability of the customer success team through automation and process optimization Collaborate with product and engineering teams to synthesize customer feedback and drive product development that maps back to the needs of Narvar’s retailers Partner with sales counterparts to ensure renewal and expansion opportunities are planned, forecasted and actioned efficiently Collaborate with cross-functional teams to address technical or operational challenges promptly. What we’re looking for Minimum of 5 year’s experience as a Customer Success Manager working with demanding SMB and mid market-size accounts. Experience managing a large book of business with known strategies of using automation, tools and meetings to drive meaningful change with clients Deep understanding of Shopify features and experience working with Shopify retailers Understanding of how Shopify works with other ERPs, WMS platforms. Ability to guide Shopify retailers in making the best use of the Narvar products and features&nbsp; Deep understanding of retail, e-commerce, and logistics. Master multitasker and can juggle multiple accounts simultaneously with outstanding attention to detail Influence product, success, support, and sales teams to get things done Enjoy working in a fast-paced environment and have strong project management and communication skills Superb client-facing skills and radiate enthusiasm, high energy, poise, and confidence Articulate the value proposition of a technology platform to meet client needs Experience working within a Customer Success Platform (ie Gainsight, Churn Zero, Catalyst, etc) to manage book of business at scale You have a BA/BS degree or equivalent experience Familiarity with data analytics and reporting tools such as Looker, Google Data Studio, and Tableau. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-HybridPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Customer Success Manager, Mid-Market (Shopify)

Narvar is growing! We are seeking a Director, GTM AI Innovation &amp; Systems to join our Revenue Operations team. This pivotal role owns the architecture, governance, and evolution of our GTM systems that power AI-native workflows, unify our data model, and enable the entire revenue lifecycle. You will lead and scale a blended team of internal system administrators, developers, and external experts to deliver a coherent, future-proof GTM systems strategy. This is an opportunity to drive lasting impact across the customer journey by embedding intelligence, automation, and rigor into the way our GTM teams operate. Who You Are Architect &amp; Operator: You balance strategy with execution. You can craft the GTM systems roadmap and roll up your sleeves to implement it. AI-Native Thinker: You see AI not as a bolt-on, but as the foundation for workflow redesign, automation, and intelligence across GTM. Governance Champion: You enforce best practices in documentation, release/change management, and data integrity to scale with confidence. Data-as-a-Product Leader: You treat data as a governed, trusted asset, ensuring it is structured for action across the customer journey. Cross-Functional Translator: You excel at aligning Sales, CS, Marketing, Product, and Finance by translating business needs into integrated systems and data flows. Team Builder &amp; Multiplier: You develop high-performing teams by clarifying roles, mentoring talent, and managing internal + external resources. Continuous Improver: You thrive in agile environments, measuring impact, iterating quickly, and embedding field feedback loops into every release. What You’ll Do (Day-to-Day Responsibilities) Roadmap &amp; Architecture: Own the GTM systems roadmap and architecture across Salesforce, Marketo, Gong, Rocketlane, Ironclad, Zendesk, and emerging platforms. Define the data model, integration patterns, and AI enablement plan. AI Workflow Innovation: Design and deploy AI-native workflows (pipeline generation, forecasting, enrichment, routing, summarization, automation) that reduce manual work and drive measurable GTM productivity. Evaluate, pilot, and operationalize AI technologies. Governance &amp; Data Integrity: Establish GTM system governance such as field standards, documentation, QA councils, change management, and data accuracy protocols. Align to the Bowtie framework with volume, conversion, and time metrics (VM, CR, Δt). Execution &amp; Delivery: Lead a team of (admins, developer, analysts) in an agile sprint model. Drive backlog prioritization, release planning, and ensure delivery shifts from siloed outputs to end-to-end impact. Own and negotiate vendor relationships. Cross-Functional Alignment: Partner with GTM leaders to design lead-to-cash and renew-to-expand workflows. Translate business objectives into system requirements and communicate tradeoffs clearly to executive and field stakeholders. Change Management &amp; Adoption: Build user-first experiences, publish release notes, run enablement sessions, and track adoption telemetry to ensure system changes deliver business outcomes. Team Leadership &amp; Development: Define clear roles and responsibilities within the systems team. Mentor talent, create career paths, and foster a culture of continuous improvement and experimentation. Innovation &amp; Horizon Scanning: Stay ahead of the GTM tech ecosystem. Identify opportunities to introduce new tools, integrations, and AI frameworks that accelerate revenue impact and operational excellence. What You’ll Bring (Qualifications &amp; Experience) 8+ years of experience in Revenue Operations, Business Systems, or GTM Systems, with 3+ years leading teams. Proven experience helping multiple startups scale by designing and implementing foundational GTM systems and processes. Deep Salesforce architecture and admin background (data model, automation, integrations, permissioning). Salesforce certifications strongly preferred. Hands on experience across the GTM tech stack: marketing automation (Marketo/Hubspot), sales engagement (Outreach/Salesloft), conversational intelligence (Gong), CPQ/CLM (Ironclad, DealHub), CS platforms, and BI/analytics (Looker, Tableau, SQL). Track record of introducing AI/ML into GTM workflows, with measurable impact on efficiency, forecasting, or insights. Demonstrated ability to implement governance, enforce best practices, and scale GTM tech stacks at hyper-growth companies. Hands-on project/program management skills for large system rollouts (e.g. CPQ, CLM, AI integrations), with proven ability to manage cross-functional initiatives. Strong business acumen and analytical skills, with a deep understanding of SaaS metrics (pipeline, ARR, NRR, CAC, LTV). Track record of leading successful system transformations that improved rep productivity, pipeline health, and reporting accuracy. Analytical mindset with strong data skills and understanding of data architecture, governance, and business intelligence. Exceptional communication skills; able to influence at all levels and translate complex system topics into executive-ready insights Nice to Haves Certifications in Salesforce (Admin, Advanced Admin, Architect), Marketo, or related platforms. Experience with tools like N8N, or Zapier, for integration and workflow automation. Why&nbsp; Narvar?&nbsp; We're on a mission to simplify the everyday lives of consumers. We believe post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with Patagonia, GameStop, Sonos, Nike and 1500+ other brands. With offices in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 8 billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. &nbsp;#LI-RemoteBelow is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$180,000&mdash;$220,000 USDPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Director, GTM AI Innovation & Systems

Narvar is growing! We’re seeking a high-energy, execution-oriented Director of Sales, EMEA to lead and scale our team of Account Executives across the region. You’ll be responsible for driving revenue growth, with a strong focus on new logo acquisition and ownership of customer renewals. This is a pivotal role for Narvar as we expand our footprint across Europe, and we’re looking for a strategic leader who can build and mentor a high-performing team while navigating complex enterprise sales cycles. You’ll play a key role in shaping go-to-market strategy, influencing cross-functional collaboration, and serving as a voice of the customer in one of our fastest-growing markets. What You’ll Do: Lead and mentor a team of Account Executives focused on the EMEA region Drive new business generation and expand strategic relationships with existing customers Own the full customer lifecycle, including renewals and expansion, to ensure long-term retention and growth Build and execute sales strategies to exceed regional revenue goals Coach the team to develop and manage pipeline, forecast accurately, and close complex, multi-stakeholder deals Collaborate cross-functionally with Client Services, Product, Marketing, and other teams to ensure customer success and commercial alignment Represent Narvar at industry events, customer meetings, and thought leadership forums across EMEA Bring market insights, product feedback, and competitive intel back to internal teams to support continuous improvement Play a critical role in regional sales planning, process optimization, and talent development What We’re Looking For: 10+ years of enterprise SaaS sales experience with a strong record of success in new logo acquisition and expansion 5+ years of sales leadership experience, ideally within EMEA markets Strong understanding of the European e-commerce and retail landscape Experience leading distributed teams across multiple countries and cultures Background in high-growth, fast-paced start-up or scale-up environments Proven success in challenger-style or consultative selling High EQ, excellent coaching skills, and passion for building strong sales culture Bachelor’s degree required; multilingual skills a plus Fanatical about customer experience and tenacious at solving challenges creatively and collaboratively Join us at Narvar and help shape the future of post-purchase experience across Europe. Why Narvar? We're on a mission to simplify the everyday lives of consumers. We believe post-purchase is a critical phase of the customer journey and that's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike and 1200+ other brands. Through the pandemic we have pivoted and embraced a fully remote workforce where together we've served over 500 million consumers worldwide, processing 8+ billion orders last year alone over 40+ countries and across 50+ languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate our wins. We’ve been recognized by Fast Company numerous times as one of the most innovative companies in the world – for social good to logistics optimization. You can feel good knowing you’re working towards changing the world! Join us on our mission. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Please read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Director of Sales, EMEA

Narvar is growing! We are hiring a Enterprise Customer Success Manager to help scale our customer base. You are a person who is self-motivated, scrappy, and willing to learn and take action. You get to work with our amazing Customer Success team. Success in this position becomes a building block to a career path as a Director of CS and beyond. Day-to-day Own the health and success of your customers from go-live through to renewal and expansion Proactively engage your clients at the right times to demonstrate value and identify opportunities for growth and advocacy Use data insights to track client health, and forecast and mitigate risk of churn Collaborate with product and engineering teams to synthesize customer feedback and drive product development that maps back to the needs of Narvar’s retailers Partner with sales counterparts to ensure renewal and expansion opportunities are planned, forecasted, and actioned efficiently Contribute to the scalability of the customer success team through documentation and process optimization What we're looking for BA/ BS degree required Minimum of 5+ year’s experience as a Customer Success Manager at a SaaS company and have worked with demanding enterprise-size accounts Master multitasker and can juggle multiple accounts simultaneously with outstanding attention to detail Influence product, success, support, and sales teams to get things done Enjoy working in a fast-paced environment and have strong project management and communication skills Superb client-facing skills and radiate enthusiasm, high energy, poise, and confidence Articulate the value proposition of a technology platform to meet client needs Comfortable collaborating with both technical and business teams Domain knowledge of retail, e-commerce, or logistics is a must Previous start-up experience strongly preferred Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-SM1 #LI-HybridPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Narvar is Growing! We are seeking a highly skilled FSBI Manager to join our team. The ideal candidate will be responsible for leading our newly established FSBI team, reporting directly to the CFO. This role is crucial for deploying, maintaining, and enhancing our financial systems to support company strategies and operational demands, with a focus on AI-enabled technology. About the Role We are seeking a highly motivated and technically adept FSBI Manager to lead the strategy, implementation, and optimization of our core finance systems. This is a hands-on role that requires someone with a “sleeves rolled up” mentality—ready to work directly with people, processes, and systems. The ideal candidate will possess an innate curiosity and a drive to thoroughly examine how our systems operate, identify inefficiencies, and develop scalable solutions. You will collaborate closely with Finance, Sales Ops, RevOps, and IT teams to ensure the integrity, automation, and scalability of financial data and reporting infrastructure. This role plays a key part in accelerating decision-making by leveraging modern AI tools. Key Responsibilities: Strategic Systems Leadership Develop and maintain a long-term roadmap for finance systems (e.g., NetSuite, Airbase, FP&amp;A tools) in partnership with Finance and IT leaders. Evaluate and implement AI-powered tools and automation to enhance accuracy, reduce manual effort, and increase reporting speed. Lead end-to-end implementation and upgrades for ERP and financial tools, ensuring they scale with business growth. Data Alignment &amp; Integration Design and maintain robust data pipelines and reconciliation frameworks to ensure accurate mapping between bookings and revenue data. Develop and manage databases to support unified reporting and data transparency across functions. Ensure consistency of financial metrics (ARR, revenue, expenses) across systems and stakeholders. Process Optimization &amp; Automation Identify and automate inefficient manual processes using AI tools, scripting, or native workflow automation features within financial platforms. Continuously assess and improve financial close processes, forecasting accuracy, and variance reporting through system enhancements. Cross-Functional Collaboration Partner with Finance, Sales Ops, Engineering, and Business Systems teams to understand data needs and implement solutions that support real-time decision-making. Serve as a strategic liaison between business users and technical teams, translating requirements into actionable system configurations. System Administration &amp; Governance Own configuration, access control, and maintenance for financial systems (e.g., NetSuite, Airbase, FP&amp;A tools). Ensure systems adhere to data governance, compliance standards, and internal audit policies. Manage vendor relationships, system upgrades, and performance monitoring. Required Qualifications Bachelor’s degree in Finance, Accounting, Information Systems, or a related field. 6+ years of experience managing financial systems, including ERP (NetSuite preferred), expense management (e.g., Airbase), and FP&amp;A platforms. Strong experience integrating CRM and ERP systems (Salesforce &amp; NetSuite), including alignment of ARR and revenue data. Proven track record implementing automation and/or AI solutions to streamline reporting and financial workflows. Excellent SQL/database skills with experience building queries, reconciliation logic, and reporting datasets. Strong understanding of core finance processes (GL, AP, AR, RevRec) and their system implications. Hands-on, proactive approach with the ability to roll up sleeves and directly engage with system users, data flows, and business processes. Naturally curious and analytically driven—constantly looking to dig deeper, challenge assumptions, and uncover root causes. Strong communication and collaboration skills with the ability to work cross-functionally and translate technical concepts for non-technical stakeholders. Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating the unknown. Our team thrives on this sense of adventure while nurturing an innovation mindset. We're a home for big hearts, and we leave our egos at the door. We work hard, but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-RemoteBelow is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$150,000&mdash;$180,000 USDPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Financial Systems & Business Intelligence Manager (FSBI Mgr)

Narvar is growing! We are hiring an Mid-Market Customer Success Manager to help scale our customer base. You are a person who is self-motivated and willing to learn and take action. You get to work with our amazing Customer Success team. Day-to-day Own the health and success of your customers from go-live through renewal and expansion Proactively engage clients at key moments to reinforce value, uncover growth opportunities, and build long-term advocacy Leverage data and customer insights to monitor account health, forecast outcomes, and proactively mitigate churn risk Collaborate closely with Product, Engineering, and carrier/logistics teams to relay customer feedback and influence solutions aligned with operational needs Partner with Sales to plan, forecast, and execute on renewals and expansion opportunities Help scale the Customer Success function by contributing to documentation, process improvements, and best practice sharing What we're looking for BA/BS degree required 5+ years of experience in a Customer Success Manager role at a SaaS company Deep understanding of Shopify features and experience working with Shopify retailers Understanding of how Shopify works with other ERPs, WMS platforms. Ability to guide Shopify retailers in making the best use of the Narvar products and features&nbsp; A customer-obsessed mindset - you’re passionate about delivering value, solving problems, and building trusted relationships Proven track record managing demanding mid-market accounts Strong multitasking and project management skills - you’re comfortable juggling multiple priorities without sacrificing quality Excellent collaboration skills - you know how to work cross-functionally to get things done Superb client-facing presence - you bring energy, confidence, and clear communication to every interaction Ability to articulate the value of a technology platform to both business and technical stakeholders A strong technical foundation is essential - you should feel confident navigating data workflows and troubleshooting platform-related issues alongside our product and engineering teams Domain expertise in retail, e-commerce, or logistics is required Prior experience in a startup or fast-paced environment is strongly preferred Experience with ChurnZero or similar customer success platforms is a plus &nbsp; Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Nike, Sonos, Footlocker, and 1300+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-SM1 #LI-HybridPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Mid-market Customer Success Manager

Narvar is growing! We are looking for a high-energy, execution-oriented Product Marketing Lead to join our growing PMM function.&nbsp; About the team The Product Marketing team’s role at Narvar is to deeply understand our market and customer needs, and use this insight to help inform our product strategy, lead go-to-market for our suite of products, and create and execute campaigns to drive product growth Product Marketing is a highly cross-functional role at Narvar, partnering closely with Product and Engineering, Sales, Customer Success, Design, and Marketing to name a few Different from many other Product Marketing teams, our team works across the entire product lifecycle, from helping shape the product, to driving launch and commercialization, to growing product adoption post-launch Product Marketing is beholden to the same goals as our GTM partners. We are laser-focused on driving company growth through the awareness, adoption and usage of our products We look for creative, analytical, and detail-oriented product marketers with strong communication, relationship building, and project management skills. What you’ll do Manage all Product Marketing aspects for your set of products Generate market, competitor, and customer insights through product discovery and research that you use to inform our product roadmap and go-to-market strategy Run successful pilots and betas, in partnership with your Product counterparts, that de-risk and lay the foundation for successful GA launches Own product naming and develop targeted messaging, positioning, and marketing creative (in partnership with brand design) informed by market insights and product understanding Empower Sales and Customer Success to win through effective enablement. Share ownership in wins and losses, and continuously improve go-to-market to drive Narvar’s growth Be the voice of the customer: advocate for our existing and prospective customers, become the go-to-expert in your domain, and surface product and go-to-market opportunities and challenges Consider new, creative approaches to have impact on core growth metrics—bundling, packaging, email marketing, and much more Own competitive insights, positioning, battlecards, and attend select customer meetings for your respective products Support pricing and packaging for new products and features Run market analysis for new product areas and explorations&nbsp; Who you are A storyteller. You have deep empathy for users and are able to adapt how you communicate to best reach and engage your audience—from CDO to the CFO—and differentiate Narvar. You have excellent verbal and written communication skills and can distill complex products into easily understandable value propositions. Customer-facing. You thrive in front of customers, are confidently able to speak to our products and roadmap, and can drive discussions that unlock new insights. Market-oriented. You are on the hunt for unique insights and pair them with your passion for users to generate balanced and thoughtful points of view for how to take our products to market. Organized. You are able to manage highly interdependent, complex projects and keep various work streams on track. Ambitious. You are eager to make an impact at Narvar. You thrive in a fast-moving environment and working with passionate sales teams, are able to operate fluidly between the 30,000-foot strategy level and the micro-detail to get things right. A team player. This role is highly collaborative. Sometimes you’re driving the bus, sometimes someone else is. You are able to work with a range of disciplines and teams to execute on your work. Minimum requirements 5-8+ years of relevant work experience that can span marketing, product marketing, growth marketing, product management, operational roles, or strategy consulting At least 3-5+ years of marketing or go-to-market experience Driven, passionate and persistent about getting your products to win in market Ability to collaborate and work in a very fast-paced organization Experience in retail-tech or B2B SaaS is strongly preferred but not required Solid understanding of ecommerce operations, post-purchase workflows, and the retail technology landscape Proven track record of launching products or features and driving adoption in mid-market or enterprise segments Exceptional written and verbal communication skills; experience crafting messaging for technical and non-technical audiences Strong project management skills with the ability to manage multiple priorities in a fast-paced environment Experience working cross-functionally with sales, product, and customer success teams Analytical mindset; comfortable using data to inform decisions and measure impact Bonus: Experience marketing AI-powered or machine learning-based solutions Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-RemoteBelow is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$165,000&mdash;$210,000 USDPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Product Marketing Lead

Narvar is growing! We’re seeking a high-energy, execution-oriented RVP of Enterprise Sales, to lead and scale our team of Account Executives. You’ll be responsible for driving revenue growth, with a strong focus on new logo acquisition and ownership of customer renewals. This is a pivotal role for Narvar as we expand our footprint, and we’re looking for a strategic leader who can build and mentor a high-performing team while navigating complex enterprise sales cycles. You’ll play a key role in shaping go-to-market strategy, influencing cross-functional collaboration, and serving as a voice of the customer in one of our fastest-growing markets. What You’ll Do: Lead and mentor a team of Account Executives focused on the US region Drive new business generation and expand strategic relationships with existing customers Own the full customer lifecycle, including renewals and expansion, to ensure long-term retention and growth Build and execute sales strategies to exceed regional revenue goals Coach the team to develop and manage pipeline, forecast accurately, and close complex, multi-stakeholder deals Collaborate cross-functionally with Client Services, Product, Marketing, and other teams to ensure customer success and commercial alignment Represent Narvar at industry events, customer meetings, and thought leadership forums Bring market insights, product feedback, and competitive intel back to internal teams to support continuous improvement Play a critical role in regional sales planning, process optimization, and talent development What We’re Looking For: 10+ years of enterprise SaaS sales experience with a strong record of success in new logo acquisition and expansion 5+ years of sales leadership experience Strong understanding of e-commerce and retail landscape Background in high-growth, fast-paced start-up or scale-up environments Proven success in challenger-style or consultative selling High EQ, excellent coaching skills, and passion for building strong sales culture Bachelor’s degree required Fanatical about customer experience and tenacious at solving challenges creatively and collaboratively Join us at Narvar and help shape the future of post-purchase experience across the US. Why Narvar? We're on a mission to simplify the everyday lives of consumers. We believe post-purchase is a critical phase of the customer journey and that's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike and 1200+ other brands. Through the pandemic we have pivoted and embraced a fully remote workforce where together we've served over 500 million consumers worldwide, processing 8+ billion orders last year alone over 40+ countries and across 50+ languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate our wins. We’ve been recognized by Fast Company numerous times as one of the most innovative companies in the world – for social good to logistics optimization. You can feel good knowing you’re working towards changing the world! Join us on our mission. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Below is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$200,000&mdash;$215,000 USDPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

RVP, Enterprise Sales

About Narvar Narvar is scaling, and we’re seeking a dynamic and hands-on Sales Enablement Senior Manager to join our innovative Revenue Operations team. Reporting to the Head of GTM Enablement, you will be the dedicated partner to our Sales organization. You will design and deliver programs that directly elevate AE and BDR productivity across both new logo acquisition and customer expansion. This is a high-impact individual contributor role focused on enabling pipeline generation, sharpening sales execution, and ensuring field readiness as we launch new products and sell into new personas. Who You Are AI First: You have embedded AI into your daily work to investigate and execute along with leveraging AI in workflows to drive measurable change in the field. Deep Curiosity &amp; Scrappiness: You relentlessly dig into root causes of performance gaps, learn continuously, and create practical solutions that meet reps where they are. Data-Driven Outcomes: You leverage CRM data, Gong, win/loss, and frontline feedback to identify sales capability gaps and design targeted interventions to drive meaningful and tangible changes in the field. Field-First Orientation: You have empathy for reps and managers, translating challenges in the field into enablement that drives real productivity. Player-Practitioner: You excel at building content, running trainings, and facilitating role-plays turning methodology into behavior. Execution Bias: You focus on programs that move the needle on pipeline creation, win rates, and deal velocity, with measurable impact. Collaborative Partner: You work seamlessly with Sales, Marketing, Product Marketing, and Sales Ops to drive alignment and adoption of new plays. What You’ll Do (Day-to-Day Responsibilities) Pipeline Generation Enablement Build and reinforce skills in prospecting, account planning, and whitespace development. Operationalize account-based plays in partnership with Marketing. Partner with Sales Ops to align enablement with pipeline coverage targets and opportunity creation trends. Sales Execution Excellence Develop and deliver training and playbooks on discovery, qualification (MEDDPICC), business case development, and closing skills. Run certifications, role-plays, and deal breakdowns that embed methodology into daily behaviors. Equip first-line managers with tools to coach effectively against key sales stages. Product &amp; Persona Readiness Translate product releases and new solutions into compelling field-ready messaging and objection handling. Build persona-based guides and plays that enable reps to engage diverse stakeholders with confidence. Drive launch enablement for new products and segments, ensuring rapid adoption in active opportunities. Data-Driven Program Iteration Utilize AI technologies to scale analysis and derive insights that would not be possible with manual review. Continuously analyze performance data and rep feedback to identify execution gaps and create feedback loops for frequent iteration. Track impact of enablement programs against Bowtie metrics: opportunity creation (VM3/VM4), win rate (CR4), and sales cycle time (Δt4). What You’ll Bring (Qualifications &amp; Experience) 5–7 years in Sales Enablement AND customer-facing GTM roles within SaaS, with a focus on acquisition and expansion sales. Proven success designing, developing, and delivering enablement programs that improved pipeline creation, win rates, or ramp time. Integrated AI into key enablement and field workflows to improve productivity. Demonstrated experience with sales methodologies (e.g., MEDDPICC, Value Selling) and the ability to translate them into field behaviors and tangible outcomes. Strong content development, facilitation, and coaching skills. Proficiency with CRM (Salesforce), conversation intelligence tools (e.g., Gong), and enablement platforms. Excellent collaboration and communication skills with Sales, Marketing, and Product Marketing stakeholders. Comfortable operating as an IC in a high visibility role. We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-RemotePlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Sales Enablement Senior Manager

Location: Remote in CST or EST timezone Narvar is hiring! We are hiring a Senior Business Development Representative to help explode our business! As the first line of communication with prospects, ideal BDRs have an understanding of the sales process, excelling at researching leads, starting new relationships, and setting our sales closers up for success. You should be a quick learner with strong communication skills and have the ability to showcase our offerings in a compelling way. Every potential customer is an opportunity for you to boost top-line revenue growth! Day-to-day Utilize cold calling, social media, and email to generate new sales opportunities Identify prospect's needs and suggest appropriate products/services Build long-term trusting relationships with prospects to qualify leads as sales opportunities Proactively seek new business opportunities in the market Set up meetings or calls between (prospective) customers and sales executives What we’re looking for A passion for sales! Exceptional aptitude and strong drive for success Represent Narvars products and services, starting with a comprehensive understanding and leading to consumer research to identify how our solutions meet needs Generate leads and build relationships by nurturing warm prospects and finding new potential sales outlets Manage and maintain a pipeline of interested prospects and engage sales executives for the next steps Articulate and able to articulate the value proposition of our Narvar platform Embody our value "do great things together" Bachelor’s degree or at least 1 year of relevant work experience Strong communication skills via phone and email Bonus Points Proven creative problem-solving approach and strong analytical skills Strong desire and ability to move up within an organization Experience worked in the technology/SaaS, e-commerce, or marketing sector If you know what Narvar means! Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-RemotePlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Senior Business Development Representative

Narvar is growing! We are hiring a Senior Software Engineer to have a measurable impact on some of the world's largest brands and develop products that will touch millions of consumers. As a Senior Software Engineer,&nbsp; you will play a meaningful role in amplifying the value of our platform by assuring the seamless development and deployment of our products. Day-to-day Partner with product managers, designers, and customer success teams to inform our roadmap and synthesize and clarify requirements Translate requirements to work streams for your team and work with the team to design, estimate, develop, and productionize features Use agile and iterative development methodologies to ship code to production several times a week Provide production support for customer issues and proactively work to improve operational efficiency Constantly improve quality by adopting test-driven development approaches, writing unit and integration tests, and raising the bar on processes and methodologies that improve reliability and performance of software Invest in the growth of other team members Research and adopt new technologies and open source implementations where applicable and heavily inform the technical direction of the team Communicate proficiently and influence the team through well-written technical design documents, write-ups/thought documents, and well-synthesized feedback What we’re looking for You have 8+ years of experience building reliable, scalable, and high-quality systems You have experience leading teams, mentoring junior engineers, and informing the technical roadmap You have a BS/MS in computer science, information systems, or equivalent You have experience building well-designed software with Java (or C#) and frameworks like Spring You have experience implementing microservice architecture patterns, sidecar, API Gateways, and distributed tracing You have experience with relational databases like Postgres or MySQL and NoSQL databases like BigTable, BigQuery, Cassandra/YugaByte, DynamoDB, Redis - schema design, optimization, query analysis, sharding, and handling very large datasets Knowledge of performance tuning, optimization, and garbage collection You have exposure to queueing, distributed streaming (e.g.Pulsar,Google PubSub) and/or serverless frameworks Experience with a scripting language to get basic tasks done – Python, Shell scripts You understand cloud native principles and software development using the services available on&nbsp; GCP and AWS You have experience handling scale and building medium to large scale enterprise business applications You have experience writing tests, using CI/CD pipelines, and Docker containers Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-KK1 #LI-HybridPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Senior Software Engineer II, Distributed Systems

Narvar is Growing! We are looking for a Senior level Software Engineer that focuses on the frontend. In this role, you will build products that power the post-purchase experience for the biggest brands in the retail industry. As a Frontend Software Engineer, you will have a direct impact on our consumer and customer facing products and work with modern technologies like TypeScript, React, and GraphQL to ship complex features that drive millions of views. Day-to-day Implement new product features &amp; support/ extend existing ones Build frontend platform components leveraged across our internal and external products Contribute to our overall frontend architecture and development experience partnering with other senior frontend engineers What we’re looking for BS/MS in computer science, engineering, or equivalent frontend engineering experience 10+ years of professional Javascript development experience Experience and deep understanding of React and its usage in SPAs and Next.js. Experience developing consumer facing applications consuming various APIs from a microservice backend system Experience defining APIs for new features with a backend lead counterpart Knowledge of full development life cycle and computer science fundamentals Experience with mentoring other engineers Experience implementing responsive designs with CSS, using design tokens, and contributing to a design system Bonus Points&nbsp; Full stack experience, Node.js Why Narvar?&nbsp; We're on a mission to simplify the everyday lives of consumers. We believe post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with Patagonia, GameStop, Neiman Marcus, Sonos, Nike and 1500+ other brands. With offices in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 8 billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-RemoteBelow is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$180,000&mdash;$230,000 CADPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Senior Software Engineer II, Frontend

Narvar is growing! We are looking for Fullstack Software Engineers that enjoy working on both APIs and UIs. In this role, you will build products that power the post-purchase experience for the biggest brands in the retail industry. As a Fullstack Software Engineer, you will have a direct impact on our customer-facing products and work with modern technologies like Java, NodeJS, Python, React, and GraphQL to ship complex features that drive millions of views. Day-to-day Frontend Development (Primary Focus) Implement new product features &amp; support/ extend existing ones Build frontend platform components leveraged across our internal, external products and ecommerce storefronts like Shopify, Salesforce etc Contribute to our overall architecture and maintain code quality standards by partnering with other senior engineers Work with product and design teams to translate wireframes and mockups into functional UI components Backend Development (Secondary Focus) Contribute to development and maintenance of backend services using Golang, Node.js Understanding of google cloud platform (GCP) , CI/CD and be able to deploy code and infrastructure components Work with databases like postgres, spanner, bigquery Understand and implement RESTful or GraphQL APIs What we're looking for You have a BS/MS in computer science, information systems, or equivalent You have 10+ years of experience building reliable, scalable, and high-quality systems Experience in building consumer facing applications with a frontend framework(s), such as React (preferable), Svelte Angular, Vue or Ember Experience building well-designed software with NodeJS or Golang Experience developing consumer facing applications consuming various APIs from a microservice backend system Experience with cloud platforms such as AWS, Azure, or GCP is a plus. Knowledge of full development life cycle and computer science fundamentals Strong focus on code quality and code reviews Experience with mentoring other engineers Previous startup experience strongly preferred with growth and product engineering mindset Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-RemoteBelow is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$180,000&mdash;$230,000 CADPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Senior Software Engineer II, Fullstack

Narvar is growing! We are looking for Software Engineers who are passionate about building engaging &amp; meaningful products in Ruby on Rails. Our products are frequented by millions of customers worldwide on the e-commerce platforms of top brands. In this role, you will lead the design, development, and support of our platform architecture.&nbsp; You'll be joining a small team working with our CTO to create quick productized applications that work with the Narvar platform. The end-to-end delivery of these applications is measured in weeks rather than months. The team operates like a seed-funded startup typically owning products along with engineering. Our team has a dedicated designer to make sure our products look just right!&nbsp;&nbsp; Day-to-day Collaborate with Engineering Leaders and our CTO to estimate, design, develop, debug, and launch applications that drive revenue Translate business/ customer requirements to technical solutions Resolve complex technical issues and drive innovations What we're looking for BS in Computer Science, Computer Engineering or equivalent working experience&nbsp; 5+ years of development experience&nbsp; Strong professional experience developing with Ruby on Rails Strong professional experience with React or similar Javascript frameworks Bonus: You like startups and have contributed to open-source Ruby projects even if it is just a small project Previous startup experience strongly preferred Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ + other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-RemoteBelow is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$180,000&mdash;$230,000 CADPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Senior Software Engineer II (Ruby on Rails)

Narvar is growing! We’re looking for a Sr. Business Analyst who loves solving problems leveraging data insights to support the Operations team at Narvar consisting of the Solutions Consultant, Professional Services, and Customer Support teams. The ideal candidate has complex data mining experience, has a knack for developing new metrics for the business, and thrives in a fast-paced working environment. Day-to-day Demonstrating Hands-on experience with REST APIs, Postman and managing third-party integrations. Monitor the health of third-party integrations and take necessary actions in order to solve the issues. Involves daily monitoring of various dashboards and triaging the issue Develop and manage business review cadence with cross-functional teams. Reproduce and debug customer-reported issues that span multiple layers of the technology stack Manage JIRA backlog of client requests and bugs. Update ticket status on a daily and weekly basis to ensure clarity and collaboration throughout the organisation. Identify key trends in customer issues, and document solutions to common questions and issues Develop and maintain product expertise, including best practices to provide value to customers What we’re looking for Experience working with 3rd parties, drive cross-functional solutions, and influence end solutions. Knowledge of JSON, Postman, SOAP XML, API Good to have SQL knowledge. Logistics and Supply chain domain knowledge is an added advantage. 5+ years of experience Preferably PST working hours (7pm to 4am IST) Able to work independently and make decisions. Demonstrated ability managing priorities in a fast-paced environment Strong time management and experience of working Jira board is a plus Previous exposure to clients, comfortable with customer-facing meetings and managing customer expectations High attention to detail and ability to troubleshoot Excellent written and verbal communication skills Demonstrated passion for resolving customer issues A strong sense of empathy with customers Why Narvar? We're on a mission to simplify the everyday lives of consumers. We believe post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with Patagonia, GameStop, Neiman Marcus, Sonos, Nike and 850+ other brands. With offices in San Francisco, London, Paris, and Bangalore, we've served over 125 million consumers worldwide across 8 billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-SA1 #LI-HybridPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Senior Technical Business Analyst

Narvar is Growing! We are looking for a Solution Architect who thrives at the intersection of technology, customer success, and complex problem-solving. If you have a strong technical aptitude, extensive customer-facing experience, and thrive in a fast-paced environment, we want to hear from you! As a Solution Architect on Narvar’s Professional Services team, you’ll play a critical role in delivering exceptional post-purchase experiences for some of the world’s most iconic brands. You’ll lead the technical strategy and solution design for our most complex and strategic implementations—ensuring our customers realize maximum value from Narvar’s platform. This is a high-impact role that requires a mix of technical depth, customer empathy, and cross-functional leadership. You'll work closely with customers, project managers, engineers, and product teams to design scalable solutions that drive results—bringing Narvar’s products to life in unique and sophisticated environments. Day-to-Day Responsibilities:&nbsp; Partner with Sales Engineering and the Professional Services team to validate scope and feasibility for strategic implementations of Narvar full product suite. Deeply understand each customer’s eCommerce and retail operations—including fulfillment, delivery, returns, and customer communication—to design solutions that solve real-world pain points. Develop solution architecture, integration strategies, and technical delivery plans that align Narvar’s platform capabilities with each brand’s business goals and operational constraints. Lead technical discovery and solution design sessions to map customer systems (e.g., OMS, WMS, ERP, eComm platforms) to Narvar’s product stack, ensuring scalable and future-ready implementations. Act as a trusted technical advisor to enterprise retail clients, translating complex requirements into clear, actionable architecture while educating stakeholders on trade-offs and best practices. Provide hands-on technical leadership and troubleshooting throughout the implementation lifecycle, with deep involvement in API design, payload mapping, and system configuration. Collaborate closely with Project Managers, Customer Engineers, and Product Managers to ensure high-quality, on-time delivery across global projects. Stay current on retail and logistics trends—bringing insights back into solution design and helping customers stay competitive in a fast-evolving market. Identify opportunities to streamline common implementation patterns, define reusable solution templates, and guide internal enablement around Narvar’s product capabilities. Capture customer feedback and real-world use cases to influence product direction, surfacing enhancement opportunities to Product and Engineering teams. What We’re Looking For: 8+ years of experience in a Solution Architect, Implementation Consultant, or Technical Pre-Sales role—ideally within SaaS, eCommerce, supply chain, or logistics technology. Deep understanding of Order Management Systems (e.g., Manhattan, Salesforce Order Management, IBM Sterling, or custom-built OMS platforms) and their role in the end-to-end eCommerce lifecycle. Familiarity with warehouse management (WMS), transportation management (TMS), and fulfillment operations, including integrations with systems like Shopify, Salesforce Commerce Cloud, Magento, NetSuite, and others. Strong technical foundation with expertise in API integration, data mapping, event-driven architecture (e.g., webhooks, messaging queues), and troubleshooting cross-system data flows. Experience designing scalable, performant solutions that support complex order flows, returns logistics, shipment tracking, and post-purchase customer experiences. Demonstrated ability to lead technical discovery, solution design, and stakeholder alignment in enterprise implementation environments. Excellent communication and collaboration skills—able to clearly articulate technical solutions to a wide range of audiences. A consultative, customer-first mindset with the ability to balance strategic vision, technical constraints, and business value. Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-RemoteBelow is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$140,000&mdash;$180,000 USDPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Solution Architect

Narvar is Growing! We are hiring a Customer Engineer who loves helping people, solving problems, and wants to play a major role in the success of our customers. You have a strong technical aptitude, extensive customer-facing experience, and are comfortable in a fast-paced working environment.As a Customer Engineer, you will be responsible for scoping requirements, working with clients to integrate our APIs, and deploying our solutions for our largest enterprise and mid-market customers. You will be joining a team of customer engineers and project managers who are passionate about our customers, solutions, and products.. Day-to-day Complete technical onboarding for well-established enterprise retailers and the hottest direct-to-consumer brands Provide consultative advice to our customers to ensure successful integration with Narvar’s solutions while maximizing product value Leverage customers’ business requirements and product expertise to build technical specifications Build and validate solutions via tooling and frontend technologies such as APIs, JSON, CSS, HTML, and Javascript Partner cross-functionally with both internal and external technical and business stakeholders Help build a best-in-class international professionals services team via documentation, process improvements by building internal tools, and trainings What we’re looking for You have 5 to 12 years of experience working on enterprise-level software projects as a techno-functional consultant /implementation engineer/solution engineer Experience working with web technologies such as APIs, HTML, CSS, and Javascript including fundamental coding skills preferably in Javascript or related languages. You thrive in a fast-paced environment and have strong time management and prioritisation skills Bonus points for experience with iPaas, retail, e-commerce platforms, order management systems, inventory management, WMS, TMS, ERP, supply chain, or logistics This role requires availability till 2 AM IST, so apply if you are ready to work with some remarkable customers in the EST time zone Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-SA1 #LI-HybridPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Sr. Customer Engineer

Narvar is Growing! We are looking for Senior Software Engineers that focus on Distributed Systems. In this role, you will build products that power the post-purchase experience for the biggest brands in the retail industry. As a Distributed Systems Software Engineer, you will help us drive decisions on how best to scale and extend our platform and own reliability and scalability KPIs. Note that we are hiring for these roles across multiple products and platform teams. Day-to-day Work in a group of motivated engineers and help the members of your team grow technically Get inspired and influenced by your team and embrace modern engineering practices that will enable you to frequently release high-quality services Work with the team to design, estimate, develop and launch new products &amp; features Resolve complex technical issues and drive innovations that improve system availability, resilience, and performance What we're looking for BS/MS in computer science, engineering, or equivalent experience You have 7+ years of experience as a software engineer working on distributed systems Numerous years of hands-on experience in architecture, design and development of enterprise applications, integrations &amp; data infrastructure You have experience designing, developing, debugging, and operating resilient distributed systems You have experience with managing large, complex systems in the cloud You have proven track record in delivering efficient, scalable, reliable and maintainable customer facing systems on time You are not afraid to take initiative and help make an impact on the larger organization You have solid organizational and communication skills, the ability to prioritize tasks and keep projects on schedule Deep hands-on expertise in one or more of the following server-side languages: Java, Python, Go, Scala, Rust Extensive experience designing, building, and integrating with RESTful APIs Experience designing and scaling relational and NoSQL database platforms (such as MySQL, Postgres, Cassandra, DynamoDB, MongoDB, Redis, Elasticache) Experience with cloud computing platforms like AWS or GCP Experience building high volume, high performance, and highly available SaaS or consumer-facing products Previous startup experience strongly preferred Bonus Points You have demonstrated experience managing, delivering and owning the services end-to-end You have solid track record engaging and collaborating across the organization in different locations You have led the technical architecture of maintainable and scalable applications and data systems Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-RemoteBelow is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$180,000&mdash;$230,000 USDPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Narvar is growing! We are hiring a Senior Software Engineer II to build new products and improve all aspects of the Narvar platform. Data is at the core of our competitive advantage so the work you do has a large impact across the company, our business partners, and the lives of our end users. Machine Learning Engineers at Narvar work across the stack. We are ‘full-stack’ ML Engineers. This means that we write production-level code and own machine learning operations for our teams.&nbsp; Day-to-day Design and deploy machine learning algorithms for use cases spanning e-commerce, consumer trends, markets, logistics, and new products Work on real-world consumer data for natural language processing, image classification, time series analysis, outlier detection, user modeling, etc Work with large unstructured data Be at the intersection of mathematics, machine learning, business, and computer science and impact millions of users through your work Multiply the effect of your data science and data team members by building frameworks, tools, and methodologies that the entire team use&nbsp; Provide thought leadership to a team through high quality write-ups, reviews, and a strong vision grounded in practical experience and a wider industry view What we’re looking for Strong machine learning skills.&nbsp; Fluency in Python,&nbsp;PyTorch, Tensorflow, Pandas, numpy, and machine learning packages Data Engineering skills and large data experience. You should have dealt with large amounts of data (TB) in a production setting, built world class data pipelines using cutting edge tools (e.g. Spark). 10+ years of hands-on experience shipping models to production, working on a variety of problem spaces (eg: user modeling, spam classification, prediction, clustering etc) MS in Computer Science, Statistics, Math, Science (physical or social), Engineering or similar quantitative and computation field plus 5+ years of industry experience Strong software engineering and coding skills with the ability to write production quality code Strong understanding of probability &amp; statistics, machine learning, and algorithms Experience with SQL and NoSQL databases Experience working with Linux, shell scripting Previous startup experience strongly preferred Bonus Points Experience implementing applications on Google Cloud Platform Experience with deep generative models or graph learning a plus. Tag your application with your solution to an active / recently concluded Kaggle competition, to get ahead of the list :) Experience leading a team of data and data scientists; Strong ability to multiply the effect of the team and the team members; excellent written communication; self-starter that can balance sophistication with practicality&nbsp; Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ + other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-RemoteBelow is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$180,000&mdash;$230,000 CADPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Sr. Software Engineer II, Machine Learning

Narvar is growing! We are hiring a Senior Software Engineer to build new products and improve all aspects of the Narvar platform. Data is at the core of our competitive advantage so the work you do has a large impact across the company, our business partners, and the lives of our end users. Machine Learning Engineers at Narvar work across the stack. We are ‘full-stack’ ML Engineers. This means that we write production-level code and own machine learning operations for our teams.&nbsp; Day-to-day Design and deploy machine learning algorithms for use cases spanning e-commerce, consumer trends, markets, logistics, and new products Work on real-world consumer data for natural language processing, image classification, time series analysis, outlier detection, user modeling, etc Work with large unstructured data Be at the intersection of mathematics, machine learning, business, and computer science and impact millions of users through your work Multiply the effect of your data science and data team members by building frameworks, tools, and methodologies that the entire team use&nbsp; Provide thought leadership to a team through high quality write-ups, reviews, and a strong vision grounded in practical experience and a wider industry view What we’re looking for Strong machine learning skills.&nbsp; Fluency in Python,&nbsp;PyTorch, Tensorflow, Pandas, numpy, and machine learning packages Data Engineering skills and large data experience. You should have dealt with large amounts of data (TB) in a production setting, built world class data pipelines using cutting edge tools (e.g. Spark). 7+ years of hands-on experience shipping models to production, working on a variety of problem spaces (eg: user modeling, spam classification, prediction, clustering etc) MS in Computer Science, Statistics, Math, Science (physical or social), Engineering or similar quantitative and computation field plus 5+ years of industry experience Strong software engineering and coding skills with the ability to write production quality code Strong understanding of probability &amp; statistics, machine learning, and algorithms Experience with SQL and NoSQL databases Experience working with Linux, shell scripting Previous startup experience strongly preferred Bonus Points Experience implementing applications on Google Cloud Platform Experience with deep generative models or graph learning a plus. Tag your application with your solution to an active / recently concluded Kaggle competition, to get ahead of the list :) Experience leading a team of data and data scientists; Strong ability to multiply the effect of the team and the team members; excellent written communication; self-starter that can balance sophistication with practicality&nbsp; Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ + other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-SA1 #LI-HybridPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Sr. Software Engineer , Machine Learning

Narvar is growing! We are hiring a Senior Technical Program Manager. This is an exciting opportunity to own the challenge of setting the course for company-wide initiatives, launching customer-facing products, and being involved in delivering these initiatives in a fast-paced environment.This role calls for a strong, proactive Program Manager capable of autonomously driving cross-team programs in the allocated portfolio. Qualified candidates have experience in annual/quarterly roadmap planning, estimations, prioritization, resource allocation frameworks, coordinating large scale cross-functional initiatives, schedules, and delivering the outcomes Day-to-day Drive planning &amp; execution of complex cross-team programs (Feature/product development, cloud migration, infrastructure upgrades, etc) Develop and drive programs to improve engineering productivity, effective onboarding, continuous improvements, etc. Help develop and deploy Engineering playbooks for the distributed teams working in hybrid mode (How we make things, how we operate, and how we function as a team). What we're looking for Bachelor's degree in Technology, Engineering. MBA/Management degree (preferred) 10+ years of technical program/product management experience or software engineering, systems engineering experience in a product-focused company. 3+ years in leading &amp; managing portfolio Track record of program management during all phases of software development (microservices, open source custom development) from annual/quarterly planning to kick-off to release planning to GTM/delivery, expertise in working with ambiguity, &amp; ability to give clear directions to teams. Strong customer &amp; people empathy, sound judgment (balancing short &amp; long-term business needs, trading off between costs, risk, benefits), &amp; obsession with quality, reliability &amp; correctness. Ability to engage in technical discussions with engineering, product and operational teams and to make technology-related product decisions. Engineering background and capability to build small tools to automate mundane and repetitive tasks. Expertise in JIRA customization/automation enhancing progress tracking &amp; reporting Ability to identify &amp; drive internal and external process improvements across multiple teams and functions across the organization. Experience operating autonomously and leading large-scale efforts across multiple teams and functions, with stakeholders in different disciplines across time zones. Exceptional critical thinking &amp; analytical skills and the ability to make informed &amp; fast decisions related to technology solution design and direction. Demonstrated experience in 'owning' and driving data-driven decisions (data analysis skills are key for this role). Strong written and verbal communication skills, building strong relationships with stakeholders and teams across the organization. Bonus Points Experience in eCommerce and SaaS, B2B2C domain Coding experience/background Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-SA1 #LI-HybridBelow is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$160,000&mdash;$200,000 CADPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Sr. Technical Program Manager

Narvar is growing! We are seeking a Senior Accountant to be a key member of the accounting operations in both our US parent entity and its international subsidiaries.&nbsp; This position will support and oversee the accounting activity in each international subsidiary as well as prepare and analyze financial transactions for the US entity across multiple processes. Day-to-day Review monthly reporting of third-party accounting teams in each international subsidiary, investigating variances and ensuring proper reconciliation of balance sheet accounts Provide guidance to international teams on the classification and timing of transactions in accordance with Narvar's needs and best practices Communicate and train international teams on any updates to accounting processes or procedures and oversee their implementation Prepare monthly intercompany revenue and intercompany funding transactions and reconcile intercompany activity to be eliminated from consolidated financial statements Support requests from third-party accounting teams by providing them required documentation and reporting for periodic audits or filing of financial statements and tax returns in each country Perform month-end close activities for the US parent entity including preparing journal entries, balance sheet reconciliations, and supporting schedules Identify areas of inefficiency and develop plans for process improvement Perform ad-hoc analyses as needed and work collaboratively across teams to provide valuable insights Support the cash processing and the accounts receivable system operation Post customer payments by recording checks, credit card, and wire/ACH transactions Process refunds, overpayments, and bad debts as guided by the Director or Controller Handle customer bankruptcy filings and other legal documents Manage invoice processing in our accounts payable system -&nbsp; Bill.com, Expensify and our accounting system, Netsuite Ensure bills are paid in a timely and accurate manner while adhering to company policies Compare executed contracts to invoices prior to processing payments to ensure accuracy (price, payment terms, etc.) Review employee expense reports in Expensify to ensure compliance with company policies Assist with the monthly bank reconciliation and review AP aging for accuracy Perform ad-hoc analyses as needed Support accounting team with monthly expense accruals What we're looking for 5+years of Accounting experience Experience in a growth-oriented and distributed startup environment Ability to work in a fast-paced environment Good written and oral communication skills Attention to detail and good issue resolution skills Good prioritization skills and ability to provide timely and accurate responses Proficiency with Excel Bonus Points Knowledge of NetSuite, Bill.com, and Expensify Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1400+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-SA1 #LI-HybridPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Staff Accountant

Location: North America (Canada or US), Remote Narvar is growing! We’re looking for an experienced Staff Product Designer to take on a pivotal leadership role within one of our core product pillars. This is a unique opportunity to solve complex, high-impact problems, and redefine the foundational experiences that power Narvar's business for the world's most beloved brands. As a Staff Product Designer, you will be a strategic design partner, responsible for driving the user experience for a suite of products that serve both retailers and their end-customers. You will be instrumental in transforming complex challenges into simple, guided, and intelligent solutions. Day-to-day Lead the UX vision and strategy for your assigned product pillar, designing seamless and connected experiences for both retailers (merchants) and their end-customers (consumers). Design for complex systems: Tackle ambiguous problem spaces and drive the design for sophisticated workflows, configuration tools, and data-rich interfaces that are both powerful and intuitive. Collaborate deeply: Work in a tight, strategic partnership with product managers and engineering leads to translate complex business needs into elegant and effective design solutions. Mentor and elevate: Act as a leader and mentor within the design team, elevating the craft, improving our processes, and helping to grow our junior talent. Communicate with impact: Clearly articulate your design rationale and vision to stakeholders at all levels, from your immediate pod to the executive team. Champion a strong foundation: Partner with your peers to establish and evolve a scalable information architecture and consistent interaction models for the future of the Narvar platform. What we’re looking for 7+ years of experience in product design, with a strong portfolio showcasing your work on complex B2B SaaS applications, enterprise tools, consumer-facing applications, and your ability to drive projects from concept to launch. Strategic product thinker: You're passionate about understanding the "why" behind the work and can partner effectively with product management to define the product vision, not just execute on features. Systems thinker: You have proven experience untangling complex, fragmented systems and designing logical, user-centric solutions. Expert in interaction design: You can translate complex requirements into simple, intuitive, and guided user experiences. Excellent communicator: You can clearly articulate your design decisions and influence a wide range of stakeholders. Fluency in leveraging AI tools throughout your design process, from research and synthesis to interactive prototyping. Proficiency with modern design and prototyping tools like Figma. Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Please read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Staff Product Designer

Narvar is Growing! We are looking for a Staff Software Engineer to build new product features that delight our customers. You will play a key role in guiding the future of our web application at Narvar by partnering with a cross-functional team including Engineers, Designers, Product Managers, and engineering leadership. You will lead process improvements that increase the velocity of the team, accelerating product development. As a Staff Engineer, you will build a strong product-minded engineering culture by mentoring and guiding all levels of engineers.&nbsp; Day-to-day Own the architecture of new product platforms to drive business results and support extending existing ones Implement scalable architecture and work on a committed team contributing to robust projects Write high-quality code that is modular, extendible, and functional Advocate for best patterns and practices in the area of system design, coding, performance, and testing Developing a highly concurrent and distributed system Defining and developing architecture models and roadmaps of application and software components to meet business and technical requirements, driving common usability across products and domains Work with cross-functional stakeholders including, Product, Design, Sales, and Engineering Leadership, to help break down business requirements into actionable plans Mentoring junior engineers on design, coding, and troubleshooting What we're looking for BS/MS from a tier-1 institution (IIT, BITS, IIIT, NIT, DA-IICT, etc) or equivalent experience 10+ years of experience in backend development/ end-end product development Numerous years of hands-on experience in architecture, design, and development of enterprise applications, integrations &amp; data infrastructure You have experience designing, developing, debugging, and operating resilient distributed systems You have experience with managing large, complex systems in the cloud You have a proven track record in delivering efficient, scalable, reliable, and maintainable customer-facing systems on time You are not afraid to take the initiative and help make an impact on the larger organization You have solid organizational and excellent communication skills and a proven ability to articulate customer and technical requirements with all stakeholders Deep hands-on expertise in one or more of the following server-side languages: Java, Python, Go, Scala, Rust Extensive experience designing, building, and integrating with RESTful APIs Experience designing and scaling relational and NoSQL database platforms (such as MySQL, Postgres, Cassandra, DynamoDB, MongoDB, Redis, and Elasticache) Experience with cloud computing platforms like AWS or GCP Experience building high volume, high performance, and highly available SaaS or consumer-facing products Extensive experience with Containers and Kubernetes, CI/CD tools Previous startup experience strongly preferred Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-PR1 #LI-HybridPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Staff Software Engineer, Distributed Systems

Narvar is growing! We are hiring a Staff Software Engineer to build new products and improve all aspects of the Narvar platform. Data is at the core of our competitive advantage so the work you do has a large impact across the company, our business partners, and the lives of our end users. Machine Learning Engineers at Narvar work across the stack. We are ‘full-stack’ ML Engineers. This means that we write production-level code and own machine learning operations for our teams.&nbsp; Day-to-day Design and deploy machine learning algorithms for use cases spanning e-commerce, consumer trends, markets, logistics, and new products Work on real-world consumer data for natural language processing, image classification, time series analysis, outlier detection, user modeling, etc Work with large unstructured data Be at the intersection of mathematics, machine learning, business, and computer science and impact millions of users through your work Multiply the effect of your data science and data team members by building frameworks, tools, and methodologies that the entire team use&nbsp; Provide thought leadership to a team through high quality write-ups, reviews, and a strong vision grounded in practical experience and a wider industry view What we’re looking for Strong machine learning skills.&nbsp; Fluency in Python,&nbsp;PyTorch, Tensorflow, Pandas, numpy, and machine learning packages Data Engineering skills and large data experience. You should have dealt with large amounts of data (TB) in a production setting, built world class data pipelines using cutting edge tools (e.g. Spark). 10+ years of hands-on experience shipping models to production, working on a variety of problem spaces (eg: user modeling, spam classification, prediction, clustering etc) MS in Computer Science, Statistics, Math, Science (physical or social), Engineering or similar quantitative and computation field plus 5+ years of industry experience Strong software engineering and coding skills with the ability to write production quality code Strong understanding of probability &amp; statistics, machine learning, and algorithms Experience with SQL and NoSQL databases Experience working with Linux, shell scripting Previous startup experience strongly preferred Bonus Points Experience implementing applications on Google Cloud Platform Experience with deep generative models or graph learning a plus. Tag your application with your solution to an active / recently concluded Kaggle competition, to get ahead of the list :) Experience leading a team of data and data scientists; Strong ability to multiply the effect of the team and the team members; excellent written communication; self-starter that can balance sophistication with practicality&nbsp; Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ + other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-SA1 #LI-HybridPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Staff Software Engineer, Machine Learning

Narvar is growing! We’re looking for a Technical Business Analyst who loves solving problems leveraging data insights to support the Operations team at Narvar consisting of the Solutions Consultant, Professional Services, and Customer Support teams.&nbsp; Day-to-day Demonstrating Hands-on experience with REST APIs, Postman and managing third-party integrations. Reproduce and debug customer-reported issues that span multiple layers of the technology stack Work independently on Net new carrier integrations and implementations and onboard them in the stipulated SLAs. Identify key trends in customer issues, and document solutions to common questions and issues Develop and maintain product expertise, including best practices to provide value to customers What we’re looking for Knowledge on Golang Scripts, Python(basics), Postman, SOAP XML, API. Good to have SQL knowledge. 0-4 years of experience Preferably PST working hours (7pm to 4am IST) Able to work efficiently on various projects. Demonstrated ability managing priorities in a fast-paced environment Strong time management and experience of working Jira board is a plus High attention to detail and ability to troubleshoot Good analytical thinking Excellent written and verbal communication skills Why Narvar? We're on a mission to simplify the everyday lives of consumers. We believe post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with Patagonia, GameStop, Neiman Marcus, Sonos, Nike and 850+ other brands. With offices in San Francisco, London, Paris, and Bangalore, we've served over 125 million consumers worldwide across 8 billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-SA1 #LI-HybridPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Technical Business Analyst

Narvar is growing!&nbsp;As a Technical Support Engineer, you will be the department subject matter expert and provide advanced technical assistance and support to customers and other support engineers.You will work closely with not only the support team but other cross functional teams ( Sales, Implementation, Engineering, Logistics, etc )in helping drive function level initiatives for the overall success of Narvar. You will also serve as the primary escalation point in resolving complaints and complex issues from high value customers. You’ll help to identify areas of improvement contributing to the improvement and development of support processes.Day-to-day Diagnose and resolve high-priority, complex technical issues reported by customers, ensuring timely resolution and high customer satisfaction Conduct thorough root cause analysis of recurring issues to identify and implement preventive measures Ensure high ticket productivity while maintaining a minimal backlog Manage and prioritize incidents and service requests using internal tools, ensuring compliance with service level agreements (SLAs) Serve as the main escalation point for critical issues and actively participate in customer calls as required Provide On Call support in rotation including weekends to provide support for incidents, alerts and monitoring as needed. Work with cross functional teams like Sales, Implementation, logistics, Engineering in driving resolution to critical customer issues and drive process improvement initiatives Other KRA’s Mentor and provide guidance to junior support engineers, fostering a collaborative and learning-focused environment. Work closely with cross-functional teams, including engineering, product management, and sales, to address customer needs and feedback. Data driven approach in Identify opportunities for improving support processes and tools, and contribute to the development and implementation of enhancements. Participate in or lead projects aimed at improving support services, product features, and customer satisfaction Maintain deep expertise in the company’s products, services, and technologies, staying updated with the latest developments and industry trends. What we’re looking for 5-8 years of experience in technical support or a related field, with a strong background in troubleshooting and resolving complex technical issues for global customers in the product support space Deep understanding of API’s and Knowledge of database tables &amp; SQL Proficiency in HTML, CSS, JavaScript and Microsoft excel and intermediate Python Ability to work independently with minimal supervision as a member of a team spanning across multiple cultures and time zones Outstanding verbal and written communication skills, with the ability to explain technical concepts to technical and non-technical audiences Excellent analytical and problem-solving abilities, with a proven track record of resolving complex technical issues. Strong customer service orientation, with a commitment to delivering exceptional support experience. Flexibility and agility with changing priorities and responsibilities in a fast paced environment Ability to create and maintain detailed technical documentation, including knowledge base articles, troubleshooting guides, and best practices. Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-PR1 #LI-HybridPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Technical Support Engineer II

Narvar is growing!&nbsp; We are seeking an entrepreneurial and hands-on Director of Product Management to own our presence in the Shopify ecosystem.&nbsp; This is a critical leadership role where you will define the future of our B2B2C post-purchase platform for some of Shopify’s largest and most innovative merchants.&nbsp; You will be responsible for taking our established, native Shopify application to the next level, cementing our position as the market leader. This is a high-impact player-coach role for a product leader who is passionate about the Shopify platform and thrives on building best-in-class experiences.&nbsp; You will lead a dedicated team, starting with one Senior Product Manager, and partner closely with rapidly growing user experience design and engineering teams to transform our product with intelligent, agentic, fraud-preventing, loyalty-driving and revenue-generating features.&nbsp; If you have a deep understanding of the Shopify ecosystem and a track record of launching, measuring and evolving successful native apps, we want to hear from you.&nbsp; This role reports to our Head of Post Delivery Experiences. Day-to-day Define and drive the product vision, strategy, and roadmap for our Shopify experiences, directly aligning with the company's ambitious growth and retention goals; Actively lead product management for a dedicated cross-functional team, spending approximately 70% of your time on hands-on execution—writing specs, managing the backlog, and working shoulder-to-shoulder with engineering and design to ship high-quality features; Dedicate 30% of your time to strategic leadership—mentoring and managing your direct report, defining the multi-year GTM strategy in partnership with field teams, and actively managing internal and external expectations; Lead the ideation, development, and launch of innovative solutions focused on intelligent offerings that drive LTV, prevent fraud, and create seamless, agentic experiences for both merchants and their shoppers; Serve as the company's subject matter expert on the Shopify platform, including its competitive landscape, APIs, OMS, POS, shipping, payments, analytics and evolving capability landscape; Partner with Sales, Customer Success, and Marketing to translate your product strategy into clear value propositions and effective enablement materials; Engage directly with our largest merchants on Shopify to understand their needs, gather feedback, and champion their voice throughout the product development lifecycle. What you'll bring 10+ years of product management experience at B2B2C SaaS scale-ups with a broad, deep and hands-on experience in the Shopify ecosystem; Demonstrable track record of leading the development and launch of successful, native Shopify e-commerce apps; Expert-level understanding of core Shopify domains such as order management, catalog management, payment processing, returns and exchanges, and analytics; Hands-on experience with Shopify's technical platform, including its APIs, webhooks, and tools like Shopify Flows; Experience in or strong understanding of e-commerce logistics and post-purchase operations; A player-coach mindset with an eagerness to roll up your sleeves and lead by example in a fast-paced, high-growth environment; Excellent communication skills, with the ability to articulate a strategic vision to executives and then seamlessly translate it into detailed requirements for your solution design and development teams; Prior experience managing, mentoring and upskilling other product managers; Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-RemoteBelow is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$200,000&mdash;$275,000 CADPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Director of Product, Shopify

Narvar is growing! We are seeking an experienced Program Director to lead company-wide, mission-critical initiatives that will shape the future of our business. In this pivotal role, you will manage and deliver transformative, strategic projects spanning teams, products and regions—all aligned with Narvar’s growth objectives. You’ll be responsible for crafting detailed project plans, leveraging analytics for data-driven recommendations, operationalizing&nbsp; and generating executive-level insights on initiative progress and portfolio impact. You’ll work closely with Narvar’s leadership team and global stakeholders to drive high-visibility, high-impact programs to successful completion in a fast-paced, customer-focused environment Key Responsibilities Lead high-impact, cross-functional strategic projects that align with company priorities. Translate executive-level goals into actionable plans and ensure alignment, momentum, and measurable results. Oversee the end-to-end delivery of complex projects spanning various functions, products and regions. Collaborate with senior functional leadership (e.g., Product, Engineering, and Sales) to develop insights, execute plans and uphold accountability. Drive the execution of multi-team projects, ensuring milestones and deliverables are met within scope and time. Develop and monitor KPIs, leveraging analytics to inform decisions and course-correct initiatives as needed. Anticipate risks and develop contingency plans, using industry experience to proactively address challenges. Build and nurture relationships with internal stakeholders to facilitate alignment and drive results. Foster a culture of innovation, continuous improvement, and change management throughout strategic project portfolios. Provide regular updates and reports to executive leadership on project status and impact. Ideal Experience &amp; Skills 7+ years of progressive experience in project management, program management and/or management consulting Preferred background in retail / digital commerce, management consulting Demonstrable experience leading organizational change and transformation projects in SaaS, preferably with outcome-based (transactional) product experience. Exceptional communication, stakeholder management, and business acumen. Proven capability to navigate ambiguity, influence without authority, and drive cross-team execution. Analytical, data-driven mindset with expertise in leveraging technology to deliver business outcomes. Highly organized and collaborative; able to work with cross-functional stakeholders and multiple deliverables at any given time Experience working closely with C-suite&nbsp; Self-motivated, curious, and rapid learner who thrives in a fast-paced and dynamic environment Experience with SAAS, B2B required Previous startup experience strongly preferred Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. #LI-Remote &nbsp;Below is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$190,000&mdash;$240,000 USDPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Program Director, Strategic Initiatives

Narvar is growing! We are hiring a Senior Software Engineer to have a measurable impact on some of the world's largest brands and develop products that will touch millions of consumers. As a Senior Software Engineer,&nbsp; you will play a meaningful role in amplifying the value of our platform by assuring the seamless development and deployment of our products. Day-to-day Partner with product managers, designers, and customer success teams to inform our roadmap and synthesize and clarify requirements Translate requirements to work streams for your team and work with the team to design, estimate, develop, and productionize features Use agile and iterative development methodologies to ship code to production several times a week Provide production support for customer issues and proactively work to improve operational efficiency Constantly improve quality by adopting test-driven development approaches, writing unit and integration tests, and raising the bar on processes and methodologies that improve reliability and performance of software Invest in the growth of other team members Research and adopt new technologies and open source implementations where applicable and heavily inform the technical direction of the team Communicate proficiently and influence the team through well-written technical design documents, write-ups/thought documents, and well-synthesized feedback What we’re looking for You have 8+ years of experience building reliable, scalable, and high-quality systems You have experience leading teams, mentoring junior engineers, and informing the technical roadmap You have a BS/MS in computer science, information systems, or equivalent You have experience building well-designed software with Java (or C#) and frameworks like Spring You have experience implementing microservice architecture patterns, sidecar, API Gateways, and distributed tracing You have experience with relational databases like Postgres or MySQL and NoSQL databases like BigTable, BigQuery, Cassandra/YugaByte, DynamoDB, Redis - schema design, optimization, query analysis, sharding, and handling very large datasets Knowledge of performance tuning, optimization, and garbage collection You have exposure to queueing, distributed streaming (e.g.Pulsar,Google PubSub) and/or serverless frameworks Experience with a scripting language to get basic tasks done – Python, Shell scripts You understand cloud native principles and software development using the services available on&nbsp; GCP and AWS You have experience handling scale and building medium to large scale enterprise business applications You have experience writing tests, using CI/CD pipelines, and Docker containers Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-PR1 #LI-HybridPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Narvar is growing! Narvar is the post-purchase experience leader, helping 1,500+ of the world’s most iconic brands engage and retain customers from order to doorstep and beyond. Our mission is to simplify and elevate every transaction moment to drive long-term customer loyalty and business growth. As we scale our platform globally, we're investing in intelligent, extensible infrastructure to support powerful, AI-native customer and developer experiences. About the Team The UI Platform team builds the foundational frontend infrastructure and merchant-facing tools that power Narvar’s most critical product experiences. We deliver scalable, performant, and secure frameworks that serve hundreds of millions of shoppers annually and enable internal teams to build faster with consistency and confidence. Our scope includes developer frameworks, design systems, configuration tooling, onboarding workflows, and intelligent content management. This team is pivotal to scaling Narvar's capabilities globally—empowering both developers and merchants through powerful, intuitive, and AI-enhanced tools. About the Role We are seeking a Sr. Product Manager to lead our UI Platform and Merchant Tools charter. You will define and execute a high-leverage strategy that enables measurable improvements in developer velocity, customer satisfaction, and tool adoption. You’ll operate at the intersection of internal enablement and external utility—owning platform architecture, AI integration, and merchant UX outcomes. This role requires strong product intuition, technical fluency, and a bias toward data-driven decision-making and performance tracking. Key Responsibilities Define and execute the UI platform and merchant tooling strategy in partnership with engineering, design, and product teams Promote adoption of frontend frameworks and design systems to accelerate development speed and reduce inconsistency across products Deliver high-impact, customer-facing tools—including onboarding, growth flows, experience design systems, and experimentation tools—that scale globally Embed AI-native capabilities and agentic workflows into merchant experiences to drive efficiency, clarity, and better decision-making Champion customer obsession through direct research, behavioral analytics, and continuous iteration based on real usage data Track and prioritize measurable outcomes across adoption, performance, and customer value metrics What You'll Gain Direct impact on the post-purchase experience of hundreds of millions of shoppers via 1,400 of the world’s biggest names in retail Leadership in bringing agentic AI to the frontier of eCommerce and shipping Work in space that directly impacts the lives of almost every online shopper In your first 12 months, you will: Launch a unified, AI-native merchant experience used across hundreds of top-tier global brands Drive measurable adoption of new UI platform frameworks and merchant tools across all product lines Significantly reduce merchant onboarding and configuration timelines through agentic self-serve interfaces Qualifications 5-8+ years of product management experience in frontend platforms or customer tools at a high-scale SaaS company Experience building, defining, and delivering core frontend frameworks, such as design systems, microfrontends, content management and delivery, and third-party open source tools&nbsp; Track record of driving internal and customer adoption of new tools or product experiences, leading multiple engineering and customer teams to success and sustained support Experience serving a large global enterprise customer base and meeting key regulatory, accessibility, or other compliance needs, particularly in EMEA Familiarity with modern frontend frameworks (React, Angular, etc.) and UX architecture best practices Background in retail tech, commerce platforms, or digital merchant tools strongly preferred Bachelor’s degree in Computer Science, Engineering, or related technical field; advanced degree a plus Preferred Proven success in integrating AI tools or agents into enterprise applications with measurable outcomes Proven success with customer platforms for both midmarket and enterprise segments Understanding of product-led growth strategies driven by platform modularity and configurability Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-RemoteBelow is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$180,000&mdash;$230,000 CADPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Sr. Product Manager, Merchant Tooling

Narvar is growing! As a Salesforce Developer, you will work on a team to adapt and develop solutions to client problems. You are incredibly detail-oriented and are constantly asking questions and seeking clarity to work more effectively. You spot opportunities for efficiency in processes and are eager to implement improvements that make everyone's lives easier. You develop insights and leverage those insights to propose solutions to client problems. You develop guides for best practices, monitor adoption, and manage training and support. You can work independently on projects and collaborate well as a team member. You are enthusiastic, professional, and confident, with a focus on customer success. Day-to-day This role requires consulting expertise, along with Salesforce configuration expertise on Sales Cloud, CPQ and Ironclad CLM, business analysis and strong communication skills. The System Developer will be responsible for (but not limited to) requirements gathering, solutioning, configuration, documentation, functional testing, and knowledge transfer. Developer will need to understand the business process and possess a broad knowledge of Salesforce CPQ and Ironclad CLM functionality and best practices in order to advise on how to fulfil requirements within the Salesforce ecosystem Design and execute solutions that include data mapping, object modeling, page layout design, and business process workflows Integrate, troubleshoot and fix issues between Salesforce and other Business Systems. Experience working with large-scale, complex datasets using Salesforce data tools. Provide changelogs and documentation on updates made to the platform including but not limited to; user audit trails, workflow processes, reporting, and analytics Address user questions, aggregate and prioritize user feedback, and plan and implement Salesforce enhancements based on personal expertise, user feedback, and organizational goals; Identify Salesforce problems, develop fixes, ensure full quality assurance testing, and implement solutions Document and train staff on system best practices and processes Review, recommend and implement new system features and updates Required Skills: Minimum 5 years of experience with Salesforce CPQ Salesforce Certified Platform Developer (p.k.a.&nbsp;Salesforce Certified Platform Developer I) Salesforce Certified CPQ Administrator (p.k.a.&nbsp;Salesforce Certified CPQ Specialist) CLM system experience, Ironclad (preferred) Experience building solutions in Lightning and using key Salesforce core programing languages (Apex, Visualforce, Lightning Web Components, HTML, XML, JavaScript, CSS, AJAX, SOQL, REST/SOAP APIs) Experience with&nbsp;Salesforce.com&nbsp;architecture and APIs. Proven ability to meet challenging deadlines. Strong commitment to continuous learning and adopting new technologies. Capacity to effectively support diverse teams across various time zones. Ability to maintain strong, supportive client relationships Excellent problem-solving and analytical skills Demonstrated strong communication skills, both written &amp; verbal Nice to have: Experience with tools and applications: Rocketlane, Gong, Churnzero and Zendesk, Data Cloud &amp; Data management and data warehouse downstream impacts with CRM Salesforce Certified App Builder Platform Developer II certification Salesforce Certified Platform Administrator (p.k.a.&nbsp;Salesforce Certified Administrator) Salesforce Certified Agentforce Specialist (p.k.a.&nbsp;Salesforce Certified AI Specialist) &nbsp; Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-SA1 #LI-RemoteBelow is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$115,000&mdash;$130,000 CADPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Lead Salesforce Developer

Narvar is growing! We are looking for a high-energy, execution-oriented Mid-Market (Growth) Account Executive to drive revenue. You will take ownership of revenue generation, develop new opportunities, manage pipeline, create and execute account strategies, and close deals. The ideal candidate will possess the intelligence and aptitude to position the benefits of our offerings, as well as the strategic thinking to drive a complex sales process. Day-to-day Develop a strategy and sell directly to targeted accounts Manage and grow your assigned targets through strategic sales techniques Work with senior management and corporate counsel to negotiate and deliver signed contracts Identify and close new opportunities for growth, including cross sells Generate leads, engage in conversations, conduct sales via phone, Zoom, and in person meetings Forecast sales activity and revenue achievement in salesforce.com while creating satisfied and referenceable customers&nbsp; What we're looking for 2+ years of quota carrying SaaS sales experience focused on prospecting and closing new business Understanding of e-commerce strongly preferred Previous startup experience strongly preferred Experience multi-threading into accounts, and engaging with senior level executives to pitch value Consistent over-achievement in past sales roles.&nbsp; Demonstrated career growth within the same organization a definite plus. Closing deal sizes of up to $50K Experience with full life cycle sales including lead generation, lead qualification, outreach, through to deal closing Fanatical about customer care and tenacious at solving every problem with a smile Strong and demonstrated written and verbal communication skills and telephone presence Self-starter, self-sufficient Bachelor’s degree preferred, or equivalent field related experience&nbsp; Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-SM1 #RemoteUSBelow is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$100,000&mdash;$120,000 USDPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Account Executive, Growth

Narvar is growing! As a Salesforce Developer, you will work on a team to adapt and develop solutions to client problems. You are incredibly detail-oriented and are constantly asking questions and seeking clarity to work more effectively. You spot opportunities for efficiency in processes and are eager to implement improvements that make everyone's lives easier. You develop insights and leverage those insights to propose solutions to client problems. You develop guides for best practices, monitor adoption, and manage training and support. You can work independently on projects and collaborate well as a team member. You are enthusiastic, professional, and confident, with a focus on customer success. Day-to-day This role requires consulting expertise, along with Salesforce configuration expertise on Sales Cloud, CPQ and Ironclad CLM, business analysis and strong communication skills. The System Developer will be responsible for (but not limited to) requirements gathering, solutioning, configuration, documentation, functional testing, and knowledge transfer. Developer will need to understand the business process and possess a broad knowledge of Salesforce CPQ and Ironclad CLM functionality and best practices in order to advise on how to fulfil requirements within the Salesforce ecosystem Design and execute solutions that include data mapping, object modeling, page layout design, and business process workflows Integrate, troubleshoot and fix issues between Salesforce and other Business Systems. Experience working with large-scale, complex datasets using Salesforce data tools. Provide changelogs and documentation on updates made to the platform including but not limited to; user audit trails, workflow processes, reporting, and analytics Address user questions, aggregate and prioritize user feedback, and plan and implement Salesforce enhancements based on personal expertise, user feedback, and organizational goals; Identify Salesforce problems, develop fixes, ensure full quality assurance testing, and implement solutions Document and train staff on system best practices and processes Review, recommend and implement new system features and updates Required Skills: Minimum 5 years of experience with Salesforce CPQ Salesforce Certified Platform Developer (p.k.a.&nbsp;Salesforce Certified Platform Developer I) Salesforce Certified CPQ Administrator (p.k.a.&nbsp;Salesforce Certified CPQ Specialist) CLM system experience, Ironclad (preferred) Experience building solutions in Lightning and using key Salesforce core programing languages (Apex, Visualforce, Lightning Web Components, HTML, XML, JavaScript, CSS, AJAX, SOQL, REST/SOAP APIs) Experience with&nbsp;Salesforce.com&nbsp;architecture and APIs. Proven ability to meet challenging deadlines. Strong commitment to continuous learning and adopting new technologies. Capacity to effectively support diverse teams across various time zones. Ability to maintain strong, supportive client relationships Excellent problem-solving and analytical skills Demonstrated strong communication skills, both written &amp; verbal Nice to have: Experience with tools and applications: Rocketlane, Gong, Churnzero and Zendesk, Data Cloud &amp; Data management and data warehouse downstream impacts with CRM Salesforce Certified App Builder Platform Developer II certification Salesforce Certified Platform Administrator (p.k.a.&nbsp;Salesforce Certified Administrator) Salesforce Certified Agentforce Specialist (p.k.a.&nbsp;Salesforce Certified AI Specialist) &nbsp; Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-SA1 #LI-HybridPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Salesforce Developer, CPQ (Contractor)

Narvar is growing! We are hiring a strong and motivated Engineering Manager who will partner with our product team to develop experiences for our clients and their end consumers.&nbsp; We are looking for people who will play a meaningful role in amplifying the value of our platform by assuring the seamless development and deployment of our product. You will lead complex technical projects, grow and mentor a high-performing team, and be an integral part of the hiring process.Day-to-day Design and build highly scalable, extensible, distributed systems through incremental delivery, aligned to a longer-term vision&nbsp; Set a high technical bar, driving continuous improvement of software design, coding and quality practices&nbsp; Lead the planning of new initiatives including translating requirements into work streams, and assessing and communicating delivery milestones.&nbsp; Plan day-to-day activities for the team, working with stakeholders and team members, to balance feature delivery and operational health&nbsp; Inform the technical roadmap to address technical debt and improve scalability/extensibility Improve operational observability and effectiveness of system monitoring, reporting and alarming Guide the team’s continuous improvement of the planning and execution processes Mentor and grow your teammates&nbsp; What we’re looking for? 12+ years of experience as a professional software engineer building, scaling and extending SaaS products&nbsp; 3+ years managing technical architecture &amp; design and leading initiatives from inception to delivery&nbsp; Previous startup experience strongly preferred&nbsp; You have hands-on experience in several general purpose languages&nbsp; Extensive experience designing, building, and integrating with RESTful APIs&nbsp; Experience with building and scaling relational and NoSQL database platforms (such as MySQL, Postgres, Cassandra, DynamoDB, MongoDB, Redis, Elasticache)&nbsp; Experience with cloud computing platforms like Amazon AWS or Google Cloud Platform Experience building high volume, high performance, and highly available products Experience leading Agile teams with a focus on incremental delivery and improvement Strong willingness and desire to both learn and mentor Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-SA1 #LI-HybridPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Engineering Manager

Narvar is growing! We are hiring a strong Sr. Product Manager who has proven experience in building best-in-class SaaS products and features. You will be an integral part of a team that is helping drive the next wave of Narvar’s growth.We’re looking for someone who has experience building and driving the adoption of features in SaaS applications while having a keen eye for intuitive consumer-facing workflows. The candidate can quickly drive a project from idea to wide adoption, iterating on feedback to eliminate friction and help users accomplish their jobs to be done. The role will primarily focus on our logistics and supply chain products, enhancing efficiency and customer satisfaction for our clients. This role reports to the Director of Product Management.Day-to-day Facilitate the growth and development of Narvar’s newest product lines, across building an intelligent logistics platform. Be a champion and advocate for the new suite of products. Collaborate with customer facing teams to identify new opportunities and evolving market environments.Use customer &amp; market research, user feedback, usage statistics, and competitive analysis to identify new product opportunities and enhancements Partner with cross-functional stakeholders and product peers to execute against opportunities Have an AI first approach to specify, prioritize, and communicate product specs, used AI prototyping to reduce time to market. Identify and interpret immediate and/or upcoming client needs and work with the team to develop a product feature plan that addresses them Develop strong relationships with Engineering and Design to create world-class experiences for our client's brands Collaborate with other product managers to ensure consistency and compatibility across all Narvar products Define and analyze key product feature metrics and understand how to optimize features post-launch Interface with clients to gather requirements, iterate on product features, and represent Narvar as a valuable business partner What we’re looking for 5-6 years of software product management experience working in SaaS startup environments, preferably supply chain. An outcome-focused thinker, with the grit and agility to make those outcomes a reality Experience building optimization or data-heavy products to power better consumer experiences Excellent communication and collaboration skills with coworkers based around the world Energized by fast-paced, startup environments.&nbsp; Comfortable handling ambiguity Ability to conceptualize, manage and prioritize multiple projects with varying stakeholders Bachelor's degree in business administration, marketing, computer science, economics, or a related field; or equivalent work experience Bonus Experience in ecommerce, retail and/or logistics &amp; supply chain industries is a plus Exposure to AI prototyping, AI evals and machine learning. Familiarity with Metabase, SQL, or similar business intelligence tools Technical background, from an ability to read and understand API documentation, to a formal education in programming Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-SA1 #LI-HybridPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Sr. Product Manager

Narvar is growing! We are seeking an entrepreneurial and hands-on Director of Engineering to lead our engineering efforts within the Shopify ecosystem. This is a critical leadership role where you will drive the technical direction and execution of our Shopify-native experiences—building best-in-class solutions for some of the largest and most innovative merchants on the platform. You will partner closely with Product, Design, and GTM teams to scale our established Shopify applications to the next level, cementing Narvar’s position as the market leader in post-purchase experiences. This is a high-impact, player-coach role for an engineering leader who thrives on building teams, shipping high-quality software, and mentoring engineers in a fast-paced, high-growth SaaS environment. This role reports to the CTO. Day-to-day Lead and grow a high-performing engineering team focused on delivering world-class Shopify-native solutions that delight both merchants and end consumers. Translate business and product requirements into clear technical roadmaps and engineering execution plans. Partner closely with Product Management to define the technical strategy—building scalable, intelligent, and secure integrations leveraging platform APIs, webhooks, and workflows. Inspire, mentor, and develop your team, fostering a culture of innovation, ownership, and continuous improvement. Drive modern engineering practices including CI/CD, automated testing, and observability, ensuring frequent, high-quality releases. Collaborate cross-functionally with Product, UX, Sales, and Customer Success to ensure a seamless experience across the Shopify merchant lifecycle. Partner with Recruiting to attract, hire, and retain exceptional, diverse engineering talent. Provide production support for key merchant experiences, proactively improving reliability, scalability, and performance. What we’re looking for BS/MS in Computer Science, Information Systems, or equivalent experience. 15+ years of software engineering experience, including at least 5+ years managing managers and senior engineers. Proven experience building and scaling high-performance SaaS products in an agile, cloud-native environment. Hands-on technical expertise in at least one of: Ruby, Java, Python, Go, or Node.js, with a deep understanding of API-driven architectures. Experience with the Shopify ecosystem—including APIs, Flows, webhooks, OMS, POS, and payment systems—is highly preferred. Demonstrated ability to build scalable, reliable, and high-availability systems using modern frameworks and cloud technologies (AWS, GCP). Track record of partnering closely with Product and Design to deliver high-quality features at speed. Excellent organizational and communication skills with the ability to translate technical concepts for non-technical stakeholders. A leadership style that values empowerment, inclusion, and technical excellence. Nice to have Prior experience developing or scaling Shopify apps or e-commerce integrations. Knowledge of rules engines, workflow orchestration, or event-driven architecture. Experience building AI-augmented or data-driven product features. Ability to think strategically like a Product Manager while operating tactically as an Engineering leader. Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar — a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but always make time to celebrate professional wins, baby showers, birthdays, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-remoteBelow is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$230,000&mdash;$300,000 CADPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Director of Engineering, Shopify

Narvar is hiring! We are hiring a proven sales executive specializing in new business acquisition, with a deep understanding of eCommerce and the Post-Purchase customer experience including selling delivery protection plans. This individual will excel in driving high-value opportunities with enterprise-level eCommerce customers, cultivating executive-level relationships, and consistently exceeding revenue targets. What we’re looking for Sales Knowledge Proven success in new business development: Demonstrated ability to open doors and close deals, specifically targeting very large, enterprise-level clients. Consistent track record of exceeding quotas: Must provide examples of exceeding annual targets in prior alternative revenue generating roles. Consultative selling approach: Able to tailor solutions to meet the nuanced challenges of enterprise eCommerce clients. Industry Knowledge Post-Purchase experience: Expertise in areas such as order tracking, returns management, customer communication, and enhancing post-purchase customer satisfaction. ECommerce focus: In-depth knowledge of the eCommerce industry, key players, and trends impacting enterprise businesses. Global supply chain understanding: Comprehensive knowledge of global supply chain logistics, including sourcing, inventory management, shipping, and last-mile delivery. Ability to understand and align Post-Purchase solutions with complex supply chain operations. Client Relations Knowledge Existing enterprise relationships: A strong network of decision-makers at enterprise eCommerce companies (e.g., Abercrombie &amp; Fitch, Nordstrom, etc) Executive-level communication: Ability to engage and influence C-suite stakeholders effectively.&nbsp; Ability to provide extensive examples of these engagements/relationships during interview process Core Competencies Strategic thinker: Skilled in identifying opportunities and aligning solutions with client needs. Results-driven: Focused on achieving measurable outcomes, with a strong sense of ownership and accountability. Adaptable and resilient: Thrives in fast-paced, high-stakes sales environments. Must Have’s 7–10+ years of enterprise-level sales experience, with a focus on eCommerce SaaS. Proven success selling to enterprise accounts with average deal sizes exceeding $200k ARR. Experience working with or within companies offering Post-Purchase solutions. Bachelor’s degree Proficiency in Salesforce and Gong Familiarity with integrating into eCommerce platforms (e.g., SFCC, Magento, Shopify, BigCommerce). Familiarity with prospecting tools (e.g., eTail Insights, Linkedin Sales Navigator, etc.) Why Narvar?&nbsp; We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1400+ + other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Below is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$145,000&mdash;$175,000 USDPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Enterprise Account Executive

Narvar is Growing! We are hiring a Sr. Customer Engineer who loves helping people, solving problems, and wants to play a major role in the success of our customers. You have a strong technical aptitude, extensive customer-facing experience, and are comfortable in a fast-paced working environment. As a Sr. Customer Engineer, you will be responsible for scoping requirements, working with clients to integrate our APIs, and deploying our solutions for our largest enterprise customers. You will be joining a team of customer engineers and project managers who are passionate about our customers, solutions, and products. Day-to-day Complete technical onboarding for well-established enterprise retailers and the hottest direct-to-consumer brands Provide consultative advice to our customers to ensure successful integration with Narvar’s solutions while maximizing product value Leverage customers’ business requirements and product expertise to build technical specifications Build and validate solutions via tooling and frontend technologies such as APIs, JSON, CSS, HTML, and Javascript Partner cross-functionally with both internal and external technical and business stakeholders Help build a best-in-class international professionals services team via documentation, process improvements by building internal tools, and trainings What we’re looking for You have 8-10 years of experience working on enterprise-level software projects as a technical lead Experience working with web technologies such as APIs, HTML, CSS, and Javascript including fundamental coding skills preferably in Javascript or related languages You thrive in a fast-paced environment and have strong time management and prioritization skills Bonus points for experience with iPaas, retail, e-commerce platforms, order management systems, inventory management, WMS, TMS, supply chain, or logistics Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1400+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-RemoteBelow is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$135,000&mdash;$150,000 CADPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Narvar is growing! We are hiring a strong and motivated Engineering Manager who will partner with our product team to develop experiences for our clients and their end consumers.&nbsp; We are looking for people who will play a meaningful role in amplifying the value of our platform by assuring the seamless development and deployment of our product. You will lead complex technical projects, grow and mentor a high-performing team, and be an integral part of the hiring process.Day-to-day Design and build highly scalable, extensible, distributed systems through incremental delivery, aligned to a longer-term vision&nbsp; Set a high technical bar, driving continuous improvement of software design, coding and quality practices&nbsp; Lead the planning of new initiatives including translating requirements into work streams, and assessing and communicating delivery milestones.&nbsp; Plan day-to-day activities for the team, working with stakeholders and team members, to balance feature delivery and operational health&nbsp; Inform the technical roadmap to address technical debt and improve scalability/extensibility Improve operational observability and effectiveness of system monitoring, reporting and alarming Guide the team’s continuous improvement of the planning and execution processes Mentor and grow your teammates&nbsp; What we’re looking for? 12+ years of experience as a professional software engineer building, scaling and extending SaaS products&nbsp; 3+ years managing technical architecture &amp; design and leading initiatives from inception to delivery&nbsp; Previous startup experience strongly preferred&nbsp; You have hands-on experience in several general purpose languages&nbsp; Extensive experience designing, building, and integrating with RESTful APIs&nbsp; Experience with building and scaling relational and NoSQL database platforms (such as MySQL, Postgres, Cassandra, DynamoDB, MongoDB, Redis, Elasticache)&nbsp; Experience with cloud computing platforms like Amazon AWS or Google Cloud Platform Experience building high volume, high performance, and highly available products Experience leading Agile teams with a focus on incremental delivery and improvement Strong willingness and desire to both learn and mentor Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-SA1 #LI-HybridBelow is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$180,000&mdash;$230,000 CADPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Engineering Manager, Notify

Narvar is growing! We are looking for a Head of Information Security to spearhead security at Narvar, where you'll help drive decisions on how best to secure our platform &amp; products. This role is incredibly critical to all things security at Narvar and for our consumer-facing SaaS products. Day-to-day Develop, implement, and monitor a strategic, comprehensive enterprise information security and IT risk management program. Work directly with the business units to facilitate risk assessment and risk management processes, and work with stakeholders throughout the enterprise on identifying acceptable levels of residual risk. Manage the development and implementation of global security policy, standards, guidelines and procedures to ensure ongoing maintenance of security. Incident response planning and the investigation of security breaches, and assist with disciplinary and legal matters associated with such breaches. Provide strategic risk guidance for IT projects, including the evaluation and recommendation of technical controls. Provide assessments on privacy, security risks, security maturity, security controls, and gaps Responding to security incidents and breaches What we’re looking for BS/MS in computer science, information systems, or equivalent Minimum of 10 years of experience in cloud &amp; application security, with demonstrated experience supporting product teams with technical design input and security risk analysis. Secure coding and safe computing practices and code development Web security assessment (authentication and authorization, tokens, input validation, SSL, etc). Security architecture and risk mitigation for enterprise networks or cloud hardware infrastructure. Demonstrated understanding of network protocols (TCP/UDP, SSH, TLS, DNS, DHCP, IPMI, SNMP, etc). Knowledgeable about product security features, such as cryptography, blinding, etc Ability to analyze and stress-test software and conduct security design reviews Demonstrated experience in penetration testing, vulnerability scanning, static &amp; dynamic source code analysis tools and techniques Familiarity with performing product security assessments, threat models, server side and network security, and various cryptographic algorithms and libraries Hands-on experience in finding software exploits and security holes Experience in secure coding and code analysis Solid knowledge of operating system designs, access and priority models Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-RemoteBelow is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$200,000&mdash;$300,000 CADPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Head of Information Security

Narvar is growing! We’re looking for an experienced Staff UX Researcher to take on a&nbsp;pivotal leadership role in shaping an evidence-driven product culture. This is a unique&nbsp;opportunity to solve complex, high-impact problems and redefine the foundational&nbsp;experiences that power Narvar's business for the world's most beloved brands. In this role, you will be a strategic partner to the R&amp;D leadership. You will be responsible&nbsp;for ensuring that Narvar’s most ambitious initiatives — from the global rollout of our&nbsp;Merchant Experience Platform to our expansion into transactional products — are&nbsp;grounded in deep, actionable customer intelligence. This is a role for a high-autonomy&nbsp;leader who thrives on building systems and influencing product direction through&nbsp;rigorous research and clear, data-backed narratives. Day-to-day Architect and implement a scalable Research Ops framework from the ground up — including participant recruitment, tool selection, and a centralized insights repository to ensure knowledge is shared, not siloed. Lead the research strategy for the Merchant Experience Platform. You will validate designs during the build phase and lead the post-launch research to ensure a seamless migration for our global retail partners. Partner with product leaders on 0-to-1 initiatives like Agentic Post-Purchase Experience, Track AI, and other new projects. You will conduct early-stage discovery to understand merchant pain points and consumer behaviors that drive revenue. Scale our Design Partnership Program by establishing a direct line to our most strategic retail partners. You will create and manage a customer advisory framework that turns these retailers into co-creators of the Narvar roadmap. Act as a strategic partner to the Senior Leadership, using data-backed insights to challenge assumptions and help shape the product roadmap. Evangelize the value of research across Narvar. You will lead workshops, share insights in public forums, and mentor designers and PMs on how to conduct their own continuous discovery. What we’re looking for 8+ years of UX Research experience with a proven track record of building or&nbsp;maturing research functions within B2B2C SaaS environments. You have experience building or significantly maturing a research function from&nbsp;scratch. You are comfortable with the “blank page” and know how to prioritize the&nbsp;most impactful work. You have a portfolio that demonstrates success in both launching entirely new&nbsp;product categories and optimizing existing, high-traffic experiences. You are an expert in mixed methods — from ethnographic field studies and&nbsp;longitudinal diary studies to usability testing and survey design. You are comfortable with analyzing data to triangulate qualitative findings without&nbsp;relying on data engineering for foundational insights. You can translate complex research findings into compelling narratives that&nbsp;resonate with C-suite stakeholders, Engineering leads, and Product Managers alike. B2B Context: You understand the unique challenges of B2B research, including&nbsp;navigating “gatekeepers”, recruiting busy professionals, and balancing the needs of&nbsp;the buyer vs. user. Why Narvar?We're on a mission to simplify the everyday lives of consumers. Post-purchase is a&nbsp;critical phase of the customer journey. That's why we created Narvar - a platform&nbsp;focused on driving customer loyalty through seamless post-purchase experiences that&nbsp;allow retailers to retain, engage, and delight customers. If you've ever bought&nbsp;something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands,&nbsp;Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands.&nbsp;With hubs in San Francisco, London, and Bangalore, we've served over 125&nbsp;million consumers worldwide across 10+ billion interactions, 38 countries, and 55&nbsp;languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-GH1 #LI-RemoteBelow is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$200,000&mdash;$220,000 CADPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Staff UX Researcher

Narvar is growing! As a Salesforce Developer, you will work on a team to adapt and develop solutions to client problems. You are incredibly detail-oriented and are constantly asking questions and seeking clarity to work more effectively. You spot opportunities for efficiency in processes and are eager to implement improvements that make everyone's lives easier. You develop insights and leverage those insights to propose solutions to client problems. You develop guides for best practices, monitor adoption, and manage training and support. You can work independently on projects and collaborate well as a team member. You are enthusiastic, professional, and confident, with a focus on customer success. Day-to-day This role requires consulting expertise, along with Salesforce configuration expertise on Sales Cloud, CPQ and Ironclad CLM, business analysis and strong communication skills. The System Developer will be responsible for (but not limited to) requirements gathering, solutioning, configuration, documentation, functional testing, and knowledge transfer. Developer will need to understand the business process and possess a broad knowledge of Salesforce CPQ and Ironclad CLM functionality and best practices in order to advise on how to fulfil requirements within the Salesforce ecosystem Design and execute solutions that include data mapping, object modeling, page layout design, and business process workflows Integrate, troubleshoot and fix issues between Salesforce and other Business Systems. Experience working with large-scale, complex datasets using Salesforce data tools. Provide changelogs and documentation on updates made to the platform including but not limited to; user audit trails, workflow processes, reporting, and analytics Address user questions, aggregate and prioritize user feedback, and plan and implement Salesforce enhancements based on personal expertise, user feedback, and organizational goals; Identify Salesforce problems, develop fixes, ensure full quality assurance testing, and implement solutions Document and train staff on system best practices and processes Review, recommend and implement new system features and updates What we’re looking for Minimum of 6 years of demonstrated professional experience as a Salesforce developer. Hands-on experience and advanced knowledge of configuration &amp; implementation of Salesforce CPQ is required. Salesforce Certified Administrator (Asset) CPQ Specialist certification (Required) Platform Developer I certification (Required) CLM system experience especially Ironclad Platform Developer II certification (Asset) Salesforce Certified App Builder (Asset) Experience building solutions in Lightning and using key Salesforce core programing languages (Apex, Visualforce, Lightning Web Components, HTML, XML, JavaScript, CSS, AJAX, SOQL, REST/SOAP APIs). Nice to have but not required experience: Rocketlane, Gong, Churnzero and Zendesk &amp; Data management and data warehouse downstream impacts with CRM Experience with Salesforce.com architecture and APIs. Ability to work under challenging timelines Willingness to learn new technologies Ability to maintain strong, supportive client relationships Excellent problem-solving and analytical skills Demonstrated strong communication skills, both written &amp; verbal Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-SA1 #LI-HybridPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Salesforce Developer, CPQ

Narvar is growing! We are seeking a results-oriented Senior Manager, Global Talent Acquisition to lead our global recruiting efforts. This role is a strategic, hands-on leadership position that requires deep expertise in SaaS environments, start ups, and a strong background in technical recruiting. This leader will be a key advisor to C-level stakeholders and will champion a data-driven, globally consistent approach to talent acquisition. This leader will report to the VP of People. What You’ll Do: Executive &amp; Global Strategy Partnership: While reporting to the VP of People, they’ll serve as a trusted advisor to C-Level Stakeholders (CEO, CTO, CFO, CRO, etc.), advising on global workforce planning, talent market intelligence, and recruitment strategies that align with Narvar’s business objectives. Global Team Leadership &amp; Management: Lead, mentor, and develop a high-performing, geographically distributed team of recruiters, setting global standards for execution, performance, and compliance. SaaS &amp; Technical Recruiting Execution: Maintain a hands-on role by personally leading key searches, particularly for executive and critical technical (Engineering, Product) and GTM (Sales, Customer Success, Professional Services) roles across all global regions. Data &amp; Reporting Ownership: Own the global recruiting metrics, dashboards, and reporting function. Leverage data analytics to provide actionable insights on efficiency, time-to-hire, quality of hire, and diversity to the executive team. Process, Infrastructure &amp; Compliance: Design, implement, and continuously optimize scalable, efficient, and equitable recruiting processes and infrastructure globally, ensuring adherence to varying international hiring practices and compliance regulations. Candidate Experience: Championing a consistent, positive, and best-in-class candidate experience from initial contact through onboarding. What We’re Looking For: 7+ years of progressive experience in Talent Acquisition, with a minimum of 3 years leading and managing a global or multi-regional recruiting team. Mandatory experience in a high-growth SaaS company is required, with a strong understanding of its unique business models, culture, and talent needs. Deep, hands-on experience in technical recruiting (Software Development, DevOps, Data Science, etc.), with the ability to lead and coach the technical recruiting strategy. Demonstrated success partnering with C-level executives across different functions to align talent strategy with business outcomes. Proven ability to utilize data and analytics to drive decision-making and measure the effectiveness of global recruiting strategies. Expert-level knowledge of international recruitment practices, including compliance and cultural nuances across multiple major regions (e.g., North America, EMEA, India, APAC). Why Narvar? We're on a mission to simplify the everyday lives of consumers. We believe post-purchase is a critical phase of the customer journey and that's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike and 1200+ other brands. Through the pandemic we have pivoted and embraced a fully remote workforce where together we've served over 500 million consumers worldwide, processing 8+ billion orders last year alone over 40+ countries and across 50+ languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate our wins. We’ve been recognized by Fast Company numerous times as one of the most innovative companies in the world – for social good to logistics optimization. You can feel good knowing you’re working towards changing the world! Join us on our mission. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Below is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$165,000&mdash;$185,000 CADPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Sr. Manager, Global Talent Acquisition

Narvar is growing! We are hiring a Lead Salesforce Developer who loves solving problems, implementing products they will actually use, and who wants to play a major role in the success of our partners and customers. The Integration Architect will work with customers to analyze their requirements, architect and design solutions, and implement cloud-to-cloud and cloud-to-on-premise integration solutions. Day-to-day Responsible for developing applications/ integrations using B2C backend constructs like jobs, SFRA, business manager, PWA and related technologies to build and scale Narvar applications in the Salesforce B2C ecosystem. Define, communicate, and manage a process to develop and implement new applications/code and updates to existing applications/code &nbsp;Technical leadership, setting best practices for application development, deployment, testing and iterative refinement.. Seek out ways to use Salesforce to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace. What we’re looking for 8+ years of being a Senior certified salesforce B2C developer. [Link] Experience in both SFCC backend and frontend constructs Experience in PWA toolkit Expertise in javascript, node.js and react (for PWA storefronts) Expert in using commerce apis, ocapi, scapi,&nbsp; packaging, deploying &amp;&nbsp; business manager tools. Experience in the appexchange submission/ review process,&nbsp; preferably created productized and listed Salesforce apps. A Plus if you have Experience with retail, e-commerce platforms, order management systems, inventory management, WMS, TMS, supply chain, or logistics Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-SA1 #LI-RemoteBelow is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$180,000&mdash;$230,000 CADPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Lead Salesforce Developer - Commerce Cloud (B2C)

Narvar is growing! We are seeking a skilled Sr. Project Manager with expertise in managing strategic and enterprise implementation projects, and a strong customer advocate with industry knowledge.&nbsp; As a Senior Project Manager at Narvar, you will be instrumental in driving the successful end-to-end implementation of our solutions for our most strategic and enterprise-level retailers. You will lead complex, multi-faceted projects, ensuring a seamless customer experience from initial kickoff through post go-live support. Your expertise in project management methodologies, combined with your ability to navigate technical discussions and manage diverse stakeholder groups, will be key to maximizing time to value for our customers and strengthening Narvar's position as a trusted partner. You will also contribute to evolving our best-in-class Professional Services practices. Day-to-day Manage highly complex, global, multi-brand, and multi-region projects end-to-end for our Strategic and Enterprise retailers, including comprehensive kickoff, detailed requirements-gathering, meticulous project planning, proactive risk and stakeholder management, precise milestone tracking, through to successful launch and post go-live hypercare support. Lead cross-functional teams formed to onboard customers, including customer engineers and carrier engineers, and drive successful end-to-end delivery of projects, ensuring alignment and accountability. Provide strategic and consultative advice to our customers to ensure successful integration with Narvar’s solutions while maximizing product time to value and adoption. Communicate clearly, proactively, and effectively with executive-level customer contacts and internal teams to establish credibility, manage expectations, and ensure on-time project delivery. Effectively manage escalations and complex scope changes, and lead the implementation of multi-phased projects or programs, including rigorous monitoring of project quality, adherence to timelines, hours allocation, risk mitigation, and performance metrics. Proactively identify and provide innovative workarounds and out-of-the-box solutions where applicable to keep projects on track. Drive continuous improvement within the best-in-class international Professional Services team via comprehensive documentation creation, process enhancements, and fostering an automation mindset. Lead post-launch postmortems for critical knowledge sharing and organizational learning, identifying best practices and areas for improvement. What we’re looking for 8+ years of experience in customer-facing, enterprise-level software implementation, technical account management, consulting, or systems integration roles, ideally within a SaaS environment. SaaS/Ecommerce/Retail experience is mandatory. Highly organized and disciplined in reporting project progress, changes, and risks to all levels of stakeholders, including executives. Ability to effectively communicate and build strong relationships with both technical and business stakeholders. Deep expertise in managing global, multi-brand, large e-commerce projects, with a strong command of advanced project management principles (phasing, milestone tracking) and a focus on customer experience. Ability to thrive in fast-paced environments, demonstrating exceptional time management, prioritization, and organizational skills while managing multiple complex projects simultaneously with meticulous attention to detail. High accountability as an individual contributor and a key leader within a team. Extensive, customer-centric experience with troubleshooting, post-launch monitoring, and comprehensive go-live support. Executive-level interpersonal, project management, writing, communication, and problem-solving skills, including the ability to influence and negotiate. Confidence in leading technical discussions on API connections, logistics/carrier integrations, and data transformation, and proficiency in reading JSON files (coding not required). Adeptness at building scalable playbooks and processes to significantly improve delivery efficiency and productivity. Experience with retail, e-commerce platforms, order management systems (OMS), inventory management, warehouse management systems (WMS), transportation management systems (TMS), supply chain, or logistics is a significant plus. &nbsp; Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-RemoteBelow is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$155,000&mdash;$175,000 CADPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Senior Project Manager

Narvar is growing! We are looking for Senior Software Engineers that enjoy working on both APIs and UIs. In this role, you will build products that power the post-purchase experience for the biggest brands in the retail industry. As a Fullstack Software Engineer, you will have a direct impact on our customer-facing products and work with modern technologies like NodeJS, React, PostgreSQL and GraphQL to ship complex features that drive millions of views. Day-to-day Implement new product features &amp; support/ extend existing ones Build REST and GraphQL APIs that support a high volume of traffic Build frontend platform components leveraged across our internal and external products Contribute to our overall architecture and development experience partnering with other senior engineers What we're looking for You have a BS/MS in computer science, information systems, or equivalent You have 7+ years of experience building reliable, scalable, and high-quality systems Experience with a frontend framework(s), such as React, Svelte Angular, Vue or Ember Experience building well-designed software with NodeJS, React and PostgreSQL Experience developing consumer facing applications consuming various APIs from a microservice backend system Experience defining REST or GraphQL APIs for new features Knowledge of full development life cycle and computer science fundamentals Experience with mentoring other engineers Previous startup experience strongly preferred Bonus point Experience working with Java, SpringBoot or Golang knowledge is a plus point Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-PR1 #LI-HybridPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Sr. Software Engineer, Fullstack

We’re introducing Rust where correctness, performance, and reliability truly matter. Narvar is a multi-language platform, and we’re intentional about where we apply Rust. We’re looking for senior engineers to help us bring Rust into the backbone of the system — the parts that must be fast, safe, and correct under real-world scale. This role is for engineers who want agency: people who enjoy identifying the right problems, choosing the right tools, and owning systems end-to-end. You won’t be handed a narrow ticket queue. You’ll help decide what gets built and how it should be built. What You’ll Work On Design and build high-correctness Rust services that sit on critical platform paths Introduce Rust into areas where safety, determinism, and performance are essential Own systems from architecture → implementation → rollout → operations Make real decisions around concurrency, async boundaries, data integrity, and failure modes Work across service boundaries in a polyglot environment (Rust alongside other stacks) Collaborate with product, design, and frontend engineers to build systems that are technically sound and product-aware Improve reliability, observability, and system behavior through design, not just patching Mentor other engineers and raise the bar on system quality and ownership What We’re Looking For We care more about judgment and ownership than credentials. You’re likely a strong fit if you: Have built and operated distributed systems in production Have deep hands-on Rust experience (not just experiments or side projects) Understand where Rust shines — and where it doesn’t Are comfortable reasoning about concurrency, async systems, and correctness guarantees Have experience designing APIs and data contracts that evolve safely over time Have worked with relational and/or NoSQL databases at scale Have deployed and operated services in AWS or GCP (We are a GCP Shop though!) Take initiative naturally and are comfortable operating with ambiguity Communicate clearly and make tradeoffs explicit Signals That You’ll Thrive Here These aren’t hard requirements, but strong indicators: You’ve worked in startup or high-ownership environments You’ve owned systems in production, including on-call responsibility You’re comfortable moving across the stack when needed (backend-first, full-stack aware) You’ve influenced architecture by earning trust, not by mandate You use modern tooling (including AI-assisted workflows) to increase leverage, not outsource thinking (Note: we care about outcome and judgment, not how flashy your tools are.) Why Rust at Narvar? Because some parts of the system deserve stronger guarantees. We use Rust where: Bugs are expensive Latency and throughput matter Safety and correctness are non-negotiable You’ll help define where Rust belongs, not just write Rust in isolation. Why Narvar (From an Engineer’s Perspective)? Real scale, real customers, real impacts Startup-level ownership with platform-level impact Teams that value thinking, judgment, and responsibility Low ego, high trust, and room to do your best work Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ + other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-RemoteBelow is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$180,000&mdash;$230,000 CADPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Senior Rust Software Developer II

Narvar is growing! We are hiring a Sr. Presales Solutions Engineer who will be pivotal in driving our fiscal year's objectives, deploying your expertise to amplify our team's impact across multiple verticals. You will be at the forefront, fostering relationships with Account Executives and Customer Success teams to ensure cohesive delivery and exceptional client experiences. Day to Day Drive the technical discovery process, delivering insightful presentations and articulating product value through tailored demonstrations. Develop comprehensive solutions that meet business and technical needs while contributing to Narvar's strategic growth. Craft and maintain critical customer artifacts, including architecture documents, workflow diagrams, and integration plans, to ensure clarity and alignment with our solutions. Help answer RFI/RFP responses, security questionnaires, and the construction of SOWs, focusing on accurate implementation estimates and fostering technical trust. Guide customer conversations, focusing on technical insights to address questions and underline our leadership in post-purchase innovation. Facilitate discussions on data governance, emphasizing the strategic use of order and inventory data to amplify customer value. Stay ahead of industry trends and maintain expertise in product knowledge through competitive intelligence, industry events, and customer analysis. Actively participating in solution engineering community groups, and committing to continuous personal and professional development is a plus. What we’re looking for A proven track record of over 5+ years in solution engineering, pre-sales, or similar technical roles within the software industry. In-depth knowledge of SaaS, platform migrations, data migrations, API frameworks, and web technologies. Proficiency in iPaaS frameworks, e-commerce (Salesforce, Shopify, etc), Customer Service (Salesforce, Zendesk, etc), OMS, PIM, Jira, ERP, CRM, WMS, and other pertinent technologies. Excellent communication and presentation skills. Adept at managing deliverables across various cross-functional teams, demonstrating an ability to interact effectively at all organizational levels. Curiosity and a lifelong learner mindset, with hands-on experience in product demonstration environments and continuous skill enhancement. Professional Experience Substantial experience in positions such as Presales Solution Architect, Solution/Sales Engineer, Integration Consultant, etc. Strong background in retail, e-commerce, logistics, CX, and distribution sectors, with a strategic approach to client engagement and solution architecture a plus. Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1400+ other brands. With hubs in San Francisco, Atlanta, London, Bangalore, and Japan, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-RemoteBelow is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$140,000&mdash;$180,000 USDPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Sr. Presales Solutions Engineer

Narvar is Growing! We are looking for a Staff Software Engineer to build new product features that delight our customers. You will play a key role in guiding the future of our web application at Narvar by partnering with a cross-functional team including Engineers, Designers, Product Managers, and engineering leadership. You will lead process improvements that increase the velocity of the team, accelerating product development. As a Staff Engineer you will build a strong product-minded engineering culture by mentoring and guiding all levels of engineers.&nbsp; Day-to-day Own the architecture of new product platforms to drive business results and support extending existing ones. Implement scalable architecture and work on a committed team contributing to robust projects Write high-quality code that is modular, extendible and functional. Advocate for best patterns and practices in the area of system design, coding, performance, and testing. Developing a highly concurrent and distributed system. Defining and developing architecture models and roadmaps of application and software components to meet business and technical requirements, driving common usability across products and domains Work with cross-functional stakeholders including Product, Design, Sales, and Engineering Leadership to help break down business requirements into actionable plans Mentoring junior engineers on design, coding, and troubleshooting. What we're looking for BS/MS in computer science, engineering, or equivalent experience You have 10+ years of experience as a software engineer working on distributed systems Numerous years of hands-on experience in architecture, design and development of enterprise applications, integrations &amp; data infrastructure You have experience designing, developing, debugging, and operating resilient distributed systems You have experience with managing large, complex systems in the cloud You have proven track record in delivering efficient, scalable, reliable and maintainable customer facing systems on time You are not afraid to take initiative and help make an impact on the larger organization You have solid organizational and communication skills, the ability to prioritize tasks and keep projects on schedule Deep hands-on expertise in one or more of the following server-side languages: Java, Python, Go, Scala, Rust Extensive experience designing, building, and integrating with RESTful APIs Experience designing and scaling relational and NoSQL database platforms (such as MySQL, Postgres, Cassandra, DynamoDB, MongoDB, Redis, Elasticache) Experience with cloud computing platforms like AWS or GCP Experience building high volume, high performance, and highly available SaaS or consumer-facing products Previous startup experience strongly preferred Bonus Points You have demonstrated experience managing, delivering and owning the services end-to-end You have solid track record engaging and collaborating across the organization in different locations You have led the technical architecture of maintainable and scalable applications and data systems Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-BB1 #RemoteCanadaBelow is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$195,000&mdash;$273,000 CADPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Senior AI Engineer&nbsp; We’re building Navi — Narvar’s agentic AI that automates post-purchase resolution for the world’s leading retailers. Hundreds of millions of consumers interact with Narvar every year. Navi is our agentic AI that resolves delivery issues, returns, and refunds through natural conversation — powered by IRIS and 74 billion consumer touchpoints.&nbsp; We're looking for senior AI engineers to own this system end-to-end: architecture, model selection, production operations. You'll help decide what gets built and how. What You’ll Work On Design and build conversational AI agents for returns, claims, and customer service experiences Own agent systems from architecture → implementation → evaluation → production operations Build RAG / context graph retrieval pipelines that ground agent responses in real company and customer data Design agent orchestration for multi-step workflows that interact with identity, risk, order, and loyalty systems Create evaluation frameworks to measure task completion, accuracy, safety, and user satisfaction Implement guardrails and safety mechanisms — content moderation, hallucination detection, graceful fallbacks Integrate conversational experiences across web, mobile, SMS, and email channels Make real decisions around prompt design, model selection, latency/cost/quality tradeoffs, and failure modes Collaborate with product, design, and ML teams to build systems that are technically sound and product-aware What We’re Looking For We care more about judgment and ownership than credentials. You’re likely a strong fit if you: Have shipped conversational AI or agent-based systems used by real users in production Have built production systems on top of LLM APIs and agent frameworks — not just prompt playgrounds, but real integrations involving tool orchestration, context management, and reliability at scale Have a point of view on model selection tradeoffs — when to use frontier APIs vs. open-weight models (Qwen, Llama, Mistral), and understand the cost, latency, privacy, and capability tradeoffs of each Understand prompt engineering beyond basics: structured outputs, few-shot learning, chain-of-thought, tool calling Have built context graph pipelines that go beyond naive retrieval — entity resolution, relationship modeling, and dynamic context assembly from structured and unstructured data Have designed agent architectures that use function calling, tool execution, or multi-step reasoning Have strong programming skills in Python or TypeScript Have experience building and integrating APIs and backend services Are comfortable reasoning about evaluation, safety, and reliability in non-deterministic systems Take initiative naturally and are comfortable operating with ambiguity Signals That You’ll Thrive Here These aren’t hard requirements, but strong indicators: You’ve worked in startup or high-ownership environments You’ve built and operated AI systems in production, including monitoring and incident response You’ve evaluated and iterated on LLM systems for accuracy, hallucination, latency, and cost You’ve built or integrated MCP servers or similar tool-use infrastructure You’ve influenced technical direction by earning trust, not by mandate You use modern tooling (including AI-assisted development workflows) to increase leverage, not outsource thinking (Note: we care about outcome and judgment, not how flashy your tools are.) Why AI at Narvar? Because post-purchase is one of the highest-leverage applications of conversational AI. We’re building AI agents where: The problem space is well-defined but complex — returns, claims, and support have clear business logic but messy real-world edge cases Scale is real — hundreds of millions of consumer interactions per year across major global retailers Impact is measurable — resolution rates, customer satisfaction, cost savings, not vanity metrics The work is greenfield — you’re not maintaining a legacy chatbot, you’re building the next generation You’ll help define where and how AI agents should operate, not just implement someone else’s spec. Why Narvar ( from an Engineer's perspective?) Real scale, real customers, real consequences Startup-level ownership with platform-level impact Teams that value thinking, judgment, and responsibility Low ego, high trust, and room to do your best work We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-RemoteBelow is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$180,000&mdash;$230,000 CADPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Sr. AI Engineer

Narvar is growing! Narvar is looking for an entrepreneurial, impact-driven Principal Product Manager to lead Narvar Secure, our rapidly growing shipping insurance solution for e-commerce retailers. This is a high-visibility role where you’ll own the end-to-end strategy to scale adoption, transform onboarding into a seamless self-serve experience, and optimize conversion flows that directly drive revenue for both Narvar and our merchants. You’ll thrive in this role if you’re passionate about crafting seamless, user-centric experiences, making data-informed decisions, and solving complex integration challenges at scale. Key Responsibilities Drive Merchant Growth: Lead product initiatives that accelerate retailer adoption and reduce friction across the onboarding journey. Build Self-Serve Experiences: Redesign the onboarding process into intuitive, low-touch workflows that enable merchants to launch independently. Boost Attach Rates: Optimize messaging, design, and funnel performance to increase the percentage of orders with shipping protection. Lead Technical Integrations: Own integration strategies across e-commerce platforms (e.g., Shopify), support tools (e.g., Zendesk), ERPs, and Narvar’s internal product suite (e.g., Narvar Shield). Collaborate Cross-Functionally: Work closely with engineering, design, go-to-market, and customer teams to deliver high-impact outcomes. What Success Looks Like Revenue Growth: Demonstrated impact on Narvar Secure revenue through product-led initiatives and funnel optimization. Rapid Merchant Activation: Increased volume and velocity of new merchant launches through scalable self-serve onboarding. Higher Attach Rates: Ongoing improvements in conversion driven by UX experimentation and A/B testing. Expanded Platform Support: Broader 3rd-party integration coverage that reduces lift for retailers and increases market reach. Required Qualifications 10+ years of product management experience with proven delivery of revenue-driving features Deep understanding of e-commerce and merchant workflows 5+ years in e-commerce Strong technical intuition; comfortable managing integrations and backend complexity Demonstrated success optimizing UX and improving conversion rates Experience with A/B testing, data analysis, and using insights to guide roadmap decisions Excellent collaboration skills across engineering, design, and business teams Preferred Qualifications Direct experience owning buy path e-commerce flows Comfort with data tools like SQL, Looker, or similar Background in shipping, insurance, or risk-related fintech products Familiarity with insurance operations such as claims or compliance Experience with transactional or add-on revenue models Knowledge of platforms like Shopify, Salesforce Commerce Cloud, or BigCommerce Track record of building and managing third-party integrations About Narvar Secure Narvar Secure enables ecommerce retailers to offer shipping protection at checkout, providing peace of mind for customers while unlocking a new revenue stream for merchants. After a successful initial launch, the product is gaining strong traction, and now we’re ready to scale. Join us to shape the future of the post-purchase experience! Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-RemoteBelow is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$190,000&mdash;$220,000 CADPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Principal Product Manager

Narvar is Growing! We are hiring Mid-Market Shopify Customer Success Managers to help us empower top brands to reach their business objectives. In this role, you will own the success of industry-leading brands on the Narvar platform. You will develop collaborative relationships to drive strong user adoption and excellent retention rates for Narvar’s solutions, demonstrating value every step of the way. You will deeply understand your customer’s business and use cases and act as an extension of their team. With enthusiasm and clarity, you will make data-driven recommendations to improve their customer experiences and drive ROI. Our clients include some of the most iconic brands in the world and they expect the highest level of professionalism and expertise. Day-to-day Own the health and success of your customers from go-live through to renewal and expansion Proactively engage your clients at the right times to demonstrate value and identify opportunities for growth and advocacy Use data insights to track client health, and forecast and mitigate risk of churn Provide technical guidance and support on product features and functionalities. Contribute to the scalability of the customer success team through automation and process optimization Collaborate with product and engineering teams to synthesize customer feedback and drive product development that maps back to the needs of Narvar’s retailers Partner with sales counterparts to ensure renewal and expansion opportunities are planned, forecasted and actioned efficiently Collaborate with cross-functional teams to address technical or operational challenges promptly. What we’re looking for Minimum of 5 year’s experience as a Customer Success Manager working with demanding mid market-size accounts. Deep understanding of Shopify features and experience working with Shopify retailers Understanding of how Shopify works with other ERPs, WMS platforms. Ability to guide Shopify retailers in making the best use of the Narvar products and features&nbsp; Deep understanding of retail, e-commerce, and logistics. Master multitasker and can juggle multiple accounts simultaneously with outstanding attention to detail Influence product, success, support, and sales teams to get things done Enjoy working in a fast-paced environment and have strong project management and communication skills Superb client-facing skills and radiate enthusiasm, high energy, poise, and confidence Articulate the value proposition of a technology platform to meet client needs You have a BA/BS degree or equivalent experience Familiarity with data analytics and reporting tools such as Looker, Google Data Studio, and Tableau. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-HybridPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

As Narvar continues to scale its post-purchase platform, we are looking for a high-energy, technically curious&nbsp;Junior Customer Engineer to join our team. This is a foundational role designed for a recent college graduate or bootcamp finisher who is eager to dive into the world of e-commerce, APIs, and data integration. You won't be expected to architect complex systems on day one. Instead, you will be the "engine room" of the CE team—supporting our Senior Customer Engineers and Shopify SMEs on high-value projects. You’ll be taking on some of the extra tasks needed by the team but involved in the background, learning how the world’s biggest brands move data, and the right candidates will be looking to eventually grow into an implementation expert. We are looking for a teammate who is coachable, deadline-driven, and ready to help our team raise the bar. Day-to-Day Responsibilities Project Support: Assist Senior CEs with the "tasks" of implementations, including configuring basic data flows, working on configuration within the narvar platform, setting up webhooks, and testing API endpoints. Data Mapping: Work with JSON structures to ensure data from a customer’s storefront (like Shopify or Salesforce) maps correctly into the Narvar platform. Technical Documentation: Become the team’s historian. You’ll help document the custom solutions we build to ensure our Support and Product teams understand exactly how a client’s integration functions. Ticket Triage: Help investigate initial technical hurdles—debugging errors or checking logs —before escalating to sr team members Quality Assurance: Help perform rigorous testing on new integrations during our testing and hypercare phase Team Collaboration: Participate in regular stand-ups and project syncs, providing updates on your tasks and learning how to communicate technical concepts to non-technical stakeholders. What We’re Looking For The Foundation: A recent degree in Computer Science, Information Systems, or a graduate of a recognized Coding Bootcamp. Technical Literacy: A solid understanding of JavaScript, HTML/CSS, and how APIs (REST) work. You should be comfortable looking at a block of JSON and understanding its structure. Reliability: A "hit the deadline" mindset. You take pride in finishing what you start and keeping your team informed of your progress. Coachability: You thrive on feedback. You’re looking for a role where you can be mentored and are quick to apply what you’ve learned to the next task. Communication: Strong written and verbal skills. You can explain a problem clearly and aren't afraid to ask questions when you're stuck. Bonus Points: Any exposure to e-commerce platforms (Shopify, BigCommerce) or automation tools (n8n, Zapier) is a huge plus, but not a dealbreaker. Why Join the CE Team? This isn't just a "support" job. You will be working directly on the connective tissue of global retail. You’ll be mentored by industry experts, get hands-on experience with modern iPaaS tools, and have a clear career path toward becoming a full Customer Engineer or Integration Architect. Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-RemoteBelow is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$65,000&mdash;$100,000 CADPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Jr. Customer Engineer

Narvar is growing!&nbsp;We’re building the data infrastructure behind the post-purchase experiences of hundreds of millions of consumers. When a shopper tracks a package, initiates a return, or gets a delivery notification through one of our 1,500+ brand partners, our data systems are doing the work behind the scenes. We’re looking for a Senior Data Engineer to own and evolve the pipelines, platforms, and data products that power Narvar’s analytics, ML, and merchant-facing products. You’ll work across the full stack of our data infrastructure, from ingestion and transformation to the analytics surfaces our merchants use every day. You’ll make architectural decisions, ship production systems at scale, and we expect you to work in an AI-native way, using agentic coding tools to increase your leverage and ship faster. What You’ll Work On Design, build, and operate data pipelines that process terabytes of transactional data daily using Airflow/Composer and BigQuery Own end-to-end data models and transformations that power merchant analytics, operational reporting, and ML features Build and maintain embedded analytics infrastructure — the data products our merchants interact with directly Evolve our data platform on GCP, including BigQuery, Cloud SQL, AlloyDB, and CDC datastreams Improve data quality and reliability through testing, observability, alerting, and validation frameworks Own data lineage, metadata, and documentation, and help prepare our data layer for agentic and LLM-powered use cases with semantic clarity and standardized metric definitions Collaborate cross-functionally with product, ML, and GTM teams, and contribute to technical direction through design docs and architecture decisions What We’re Looking For We care about judgment and ownership over credentials. You’re likely a strong fit if you: Have 5–8 years of experience building and operating production data systems Have strong SQL skills and are proficient in Python, with flexibility to pick up other languages as needed. Comfortable building and maintaining APIs. Have worked with modern data stacks on cloud platforms (GCP preferred, but AWS or Azure transfers well), including cloud data warehouses like BigQuery, ELT patterns, and orchestration with Airflow Understand data modeling deeply — dimensional modeling, slowly changing dimensions, incremental processing Treat data quality, lineage, and observability as first-class engineering concerns Communicate clearly with technical and non-technical stakeholders and are comfortable working cross-functionally Already use AI and agentic coding tools as a core part of how you work for planning, code generation, debugging, and code review. Signals That You’ll Thrive Here These aren’t hard requirements, but strong indicators: You’ve worked in startup or high-ownership environments where you wore multiple hats You’ve built or maintained embedded analytics or multi-tenant data products You’re excited about making data accessible to AI systems, whether that’s through better metadata, semantic layers, or preparing datasets for agentic workflows You care about cost optimization and data governance Why Data Engineering at Narvar? Because post-purchase is one of the most data-rich and underserved problem spaces in e-commerce. We process 10+ billion consumer interactions across 1,500+ retailers, 38 countries, and 55 languages. That data spans tracking, returns, claims, notifications, and customer care. Most data engineering roles have you building pipelines for internal dashboards. Here, the data products you build are the product — merchants make decisions from the analytics we surface, and our agentic AI (Navi) reasons over the data layer you help shape. We’re at an inflection point, investing in embedded merchant analytics and LLM-readiness. You’ll get startup-level ownership with platform-level impact, on a team that values thinking, judgment, and responsibility. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-RemoteBelow is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$135,000&mdash;$190,000 CADPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Sr. Data Engineer

Location: Dallas, Remote preferred Narvar is hiring! We are seeking a Strategic Initiatives &amp; AI Transformation Lead who will focus on leading the design and execution of the company’s internal AI transformation: where and how teams adopt AI tools, how usage and skills are measured, and how that translates into tangible business outcomes. You will operate within the Office of the CEO, as the execution arm for AI and for select other strategic initiatives, ensuring priorities become real changes in how people work. This is an exciting and unique opportunity for someone who enjoys bridging strategy to execution, and driving company-wide impact through an AI-first agenda. Core Responsibilities&nbsp; 1. Strategy (Internal AI &amp; Strategic Initiatives) Map where AI is (and should be) used internally across R&amp;D, GTM, and G&amp;A: developer tools, copilots, internal search/knowledge, analytics, back‑office automation, etc. Define a focused internal AI adoption strategy: priority workflows, target user groups, and a roadmap for rolling out tools and capabilities by function. Establish a measurement framework for internal AI: Adoption: who is using which tools, how often, in which workflows. Proficiency: skill tiers (e.g., beginner, proficient, expert) and expectations by role or function. Outcomes: KPIs such as time saved, throughput, error rates, ticket resolution time, sales cycle, etc. Fold AI into the broader strategic‑initiatives portfolio so internal AI work is coordinated with other CEO‑level programs (e.g., org changes, tooling consolidation). 2. Execution (Programs, Tooling, and Measurement) Act as program owner for internal AI adoption: run intake and prioritization for internal AI ideas, select pilots, and manage their progression from experiment to scale. Partner with product/engineering, data/platform, security, and IT to define the “approved internal AI stack” (e.g., coding copilots, document copilots, AI in CRM/support, internal RAG/search) and ensure safe, reliable deployment. Work with functional leaders to embed AI tools into real workflows, not just make them available: update processes, templates, SOPs, and enablement so AI becomes the default way of working where appropriate. Implement practical usage and impact tracking: dashboards and reviews that show tool adoption, skill progression, and outcome metrics by team, feeding into regular exec and board updates via the Chief of Staff. 3. Change, Skills, and Culture Design and run internal AI skills programs: Define role‑based competency models (what “good” AI usage looks like for engineers, sales, CS, finance, etc.). Partner with People/HR and L&amp;D on training paths, labs, and assessments to move people up the curve. Stand up and support an AI champions network in each major function to localize best practices, gather feedback, and drive adoption on the ground. Lead change management for internal AI: targeted communications, demos, playbooks, FAQs, and manager toolkits that address concerns and highlight wins. Help the Chief of Staff craft the internal narrative around AI (augmentation, quality, and growth vs. pure efficiency), ensuring alignment with performance, incentives, and talent processes. Broader Strategic Initiatives Take on additional CEO‑sponsored cross‑functional initiatives (AI‑adjacent or otherwise) where similar skills are needed: structured problem‑solving, cross‑org execution, and change leadership. Apply the same discipline—clear problem framing, KPIs, operating cadence, and adoption focus—to these initiatives, ensuring they do not conflict with, but rather reinforce, the internal AI agenda. What we’re looking for Strategic Execution: 7–10+ years in Strategy, BizOps, Finance or Consulting. Startup and transformation experience within the SaaS/B2B space is strongly preferred. Operational Change Agent: A proven track record of "changing how teams actually work"—you don’t just suggest ideas; you redesign workflows and implement people/process frameworks that stick. AI Fluency: Deep familiarity with modern AI and productivity tools (LLM-based copilots, automation, BI). You have a practical, "human-first" lens on how non-technical teams adopt new tech. High-Stakes Influence: Exceptional stakeholder management skills; you can navigate ambiguity and influence without authority, moving comfortably between executive-level strategy and "in-the-weeds" execution. Data-Driven Rigor: A passion for measurement. You are comfortable defining KPIs, designing skill frameworks, and using data to iterate on team performance. High Agency: A self-motivated, "builder" mindset. You thrive in fast-paced environments and can manage multiple high-priority strategic initiatives without losing sight of the details. Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Please read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Lead, Strategic Initiatives  and AI Transformation

Narvar is growing! We are hiring an Enterprise Customer Success Manager to help scale our customer base. You are a person who is self-motivated, scrappy, and willing to learn and take action. You get to work with our amazing Customer Success team.&nbsp; Day-to-day Own the health and success of your customers from go-live through to renewal and expansion Proactively engage your clients at the right times to demonstrate value and identify opportunities for growth and advocacy Use data insights to track client health, and forecast and mitigate risk of churn Collaborate with product and engineering teams to synthesize customer feedback and drive product development that maps back to the needs of Narvar’s retailers Partner with sales counterparts to ensure renewal and expansion opportunities are planned, forecasted and actioned efficiently Contribute to the scalability of the customer success team through documentation and process optimization What we're looking for Minimum of 4+ year’s experience as a Customer Success Manager at a SaaS company and have worked with demanding enterprise-size accounts Master multitasker and can juggle multiple accounts simultaneously with outstanding attention to detail Influence product, success, support, and sales teams to get things done Enjoy working in a fast-paced environment and have strong project management and communication skills Superb client-facing skills and radiate enthusiasm, high energy, poise, and confidence Articulate the value proposition of a technology platform to meet client needs Comfortable collaborating with both technical and business teams BA/BS Domain knowledge of retail, e-commerce, or logistics is a plus Previous start-up experience strongly preferred Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-RemoteBelow is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$125,000&mdash;$175,000 CADPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Location: Toronto preferred Reports to: Chief of Staff to the CEO The Opportunity Narvar is hiring! We are seeking a Strategy &amp; Transformation Lead to join the Office of the CEO. This is a high-visibility, high-impact role designed for a professional who can bridge the gap between complex data and strategic storytelling. You will be responsible for defining how Narvar measures success in the age of AI, driving critical CEO-sponsored initiatives, and crafting relevant narratives on Narvar’s business and product evolution. This is a unique opportunity for someone who enjoys bridging strategy to execution and exploring unchartered territory in how to evaluate a scaling business.&nbsp;&nbsp; Key Pillars of the Role 1. Analytics &amp; Strategic Storytelling&nbsp; As the primary analytical lead for the Office of the CEO, you will define how Narvar communicates its value to the Board, investors, and the market. Value Framework: Evolve the metrics and logic for how we value products in an AI-first world Board &amp; Executive Comms: Partner with the CoS to communicate data and key insights to the Board and Executive team. You will translate complex operational data into clear, persuasive narratives that highlight Narvar's strategic trajectory. Performance Architecture: Design and maintain a "Control Tower"— develop and evolve a suite of dashboards and KPIs that provide real-time visibility into business health and efficiency. 2. AI Transformation Program Management You will drive a central role in Narvar’s internal AI evolution. Use Case Prioritization: Partner with cross-functional leaders (Engineering, GTM, Finance, CX) to identify, define, and rank-order internal AI use cases and tool deployments. Measurement Frameworks: Own the "Source of Truth" for AI progress. You will develop and track leading indicators (e.g., tool adoption) and lagging indicators (e.g., ticket resolution, time-to-value) to prove the transformation’s impact. Change Management: Ensure that AI initiatives aren't just "pilots" but are integrated into the core operational fabric of the company - including closing skill set gaps. 3. CEO-Sponsored Initiatives&nbsp; Take on additional CEO‑sponsored cross‑functional initiatives (AI‑adjacent or otherwise) where similar skills are needed: structured problem‑solving, cross‑org execution, and change leadership. What we’re looking for You are a high-level individual contributor who thrives in a "partnership" model. You don't need a large team to be effective; you need data, a goal, and the autonomy to build the solution. Experience: 6–10 years in Management Consulting, Investment Banking, or Strategy/BizOps at a high-growth technology company. Startup and transformation experience within the SaaS/B2B space is strongly preferred. Data-Driven Rigor: A passion for measurement. You are comfortable defining KPIs, designing skill frameworks, and building models to quantify business value. Narrative Mastery: You have a gift for slide design and executive writing. You can take raw data and turn it into a story that influences a Boardroom. High Agency: A self-motivated, "builder" mindset. You thrive in fast-paced environments and can manage multiple high-priority strategic initiatives without losing sight of the details. You enjoy collaboration and constant communication across diverse teams. AI Fluency: Familiar with modern AI and productivity tools (LLM-based copilots, automation, BI). You have a practical, "human-first" lens on how non-technical teams adopt new tech. Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Please read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Strategy & Transformation Lead (Office of the CEO)

Location: Remote (Canada)&nbsp; The Role At the intersection of bleeding edge technical recruitment and executive strategy, you will be the driving force behind how we scale our most critical teams. As a Lead Talent Acquisition Partner, you aren’t just filling seats; you are a talent consultant and a cultural architect. You will lead the charge in identifying top-tier technical talent and executive leadership, ensuring that every hire elevates our collective bar for excellence. Working closely with our CTO and Senior Engineering leaders, you will act as a talent scout and a strategic advisor, coaching hiring managers on best practices while navigating the complexities of a competitive global market. Whether you’re architecting a new sourcing strategy or closing a high-stakes executive candidate, you’ll have the autonomy to make a massive impact on our trajectory. Day-to-day Full-Cycle Ownership: Manage the end-to-end recruitment process for senior technical roles and strategic leadership positions, from initial approval to offer. Strategic Sourcing: Build and maintain a robust pipeline of passive talent through creative sourcing, networking, and leveraging data-driven insights. Stakeholder Coaching: Act as a trusted advisor to hiring managers, providing market intelligence, refining job profiles, and coaching them on inclusive interviewing techniques. Negotiation &amp; Closing: Lead complex offer negotiations, including base, bonus, and equity structures, ensuring a high conversion rate and a world-class candidate experience. Process Evolution: Identify bottlenecks in our hiring funnel and implement scalable solutions to improve speed-to-hire without compromising on quality. What we’re looking for 7+ years of experience in full-cycle recruitment, with a significant focus on technical environments (Software Engineering, Product, Data Science, AI). Proven track record in leadership or executive-level hiring, demonstrating the ability to navigate complex stakeholder relationships and high-stakes negotiations. Deep Technical Fluency: You understand the difference between a backend engineer and a systems architect, and you can speak the language of the candidates you’re sourcing. Data-Driven Mindset: You use metrics (like pass-through rates and source of hire) to tell a story and influence hiring decisions. Owner Mentality: You thrive in ambiguity and are comfortable building processes from scratch in a fast-evolving landscape. Empathy-First Approach: You prioritize the candidate experience above all else, ensuring every person walks away with a positive impression of the brand. Bonus Points Previous experience at a fast paced startup Experience using modern ATS platforms (e.g., Greenhouse, Lever) and advanced sourcing tools beyond LinkedIn Recruiter (Findem, Gem, Juicebox, Seekout, etc)&nbsp; A background in "Talent Intelligence"—using market mapping to help leadership decide where to open new hubs or offices Experience operating within a Globally distributed team Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-Remote &nbsp;Below is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$125,000&mdash;$165,000 CADPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Lead Technical Talent Acquisition Partner

Location: Bay Area, California (San Mateo) Work Type: Hybrid (1-2 days per week)&nbsp; Narvar is Hiring! We are looking for a tech-forward VP of Finance to serve as a strategic architect for our financial operations. This is a high-impact role designed for a self-starter who prefers running a lean, elite operation over managing a large team. You will be the right hand to our CFO, taking full ownership of our financial engine and preparing the organization for the next steps in our growth.&nbsp;&nbsp; Core Responsibilities&nbsp; Strategic FP&amp;A Ownership: Fully own forecasting, budgeting, and long-range modeling. Your goal is to provide the CFO with "push-button" visibility into the health of our SaaS, and transactional revenue, along with key financial and business metrics. M&amp;A Strategy &amp; Benchmarking: Drive financial due diligence and valuation for M&amp;A activity. You will build and maintain the benchmarking frameworks we use to evaluate potential targets. Finance Systems &amp; AI Transformation: This is not a maintenance role — you will be the architect of our next-generation finance stack. Lead the evaluation, selection, and implementation of modern FP&amp;A tooling. Embed AI and automation across budgeting, forecasting, and close workflows to eliminate manual effort and improve decision velocity.&nbsp; Lean Financial Operations: Oversee the monthly close process with high integrity and speed. Set the standard for accuracy, cycle-time reduction, and process discipline across the finance function. Board-Level Narratives: Produce high-impact Board decks and financial presentations. You must be able to translate complex data into a clear, compelling story.&nbsp; The Connective Tissue: Partner daily with Rev Ops, Deal Desk, and Executives leadership to ensure financial alignment across the company. What we’re looking for 10+ years of progressive finance leadership, with deep expertise in SaaS unit economics and revenue growth. Mastery of FP&amp;A &amp; Modeling: Proven ability to build complex, 3-statement models and long-range plans from scratch. M&amp;A Track Record: Direct experience in the full M&amp;A lifecycle, specifically in benchmarking targets and conducting financial due diligence. AI &amp; Tech Forward: A track record of leveraging AI and automation to overhaul budgeting processes and streamline the monthly close. The "Player/Coach" DNA: A self-starter who thrives in agile environments and prefers scaling through technology and process over large headcounts. Strategic Partner: Exceptional communication skills with experience producing Board-level narratives and partnering with Executive stakeholders.&nbsp; Education: Bachelor’s in Finance, Accounting, or Economics; MBA or CPA preferred. Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. &nbsp;Below is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$237,000&mdash;$353,000 USDPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Vice President, Finance

Narvar is growing! As a Technical Support Engineer, you will be the department subject matter expert and provide advanced technical assistance and support to customers and other support engineers.You will work closely with not only the support team but other cross functional teams ( Sales, Implementation, Engineering, Logistics, etc )in helping drive function level initiatives for the overall success of Narvar. You will also serve as the primary escalation point in resolving complaints and complex issues from high value customers. You’ll help to identify areas of improvement contributing to the improvement and development of support processes. Day-to-day Diagnose and resolve high-priority, complex technical issues reported by customers, ensuring timely resolution and high customer satisfaction Conduct thorough root cause analysis of recurring issues to identify and implement preventive measures Ensure high ticket productivity while maintaining a minimal backlog Manage and prioritize incidents and service requests using internal tools, ensuring compliance with service level agreements (SLAs) Serve as the main escalation point for critical issues and actively participate in customer calls as required Provide On Call support in rotation including weekends to provide support for incidents, alerts and monitoring as needed.&nbsp; Work with cross functional teams like Sales, Implementation, logistics, Engineering in driving resolution to critical customer issues and drive process improvement initiatives Other KRA’s Mentor and provide guidance to junior support engineers, fostering a collaborative and learning-focused environment. Work closely with cross-functional teams, including engineering, product management, and sales, to address customer needs and feedback. Data driven approach in Identify opportunities for improving support processes and tools, and contribute to the development and implementation of enhancements. Participate in or lead projects aimed at improving support services, product features, and customer satisfaction Create and maintain detailed technical documentation, including knowledge base articles, troubleshooting guides, and best practices Maintain deep expertise in the company’s products, services, and technologies, staying updated with the latest developments and industry trends. What we’re looking for 5-8 years of experience in technical support or a related field, with a strong background in troubleshooting and resolving complex technical issues for global customers in the product support space Deep understanding of API’s and Knowledge of database tables &amp; SQL Proficiency in HTML, CSS, JavaScript and Microsoft excel and intermediate Python Ability to work independently with minimal supervision as a member of a team spanning across multiple cultures and time zones Outstanding verbal and written communication skills, with the ability to explain technical concepts to technical and non-technical audiences Excellent analytical and problem-solving abilities, with a proven track record of resolving complex technical issues. Strong customer service orientation, with a commitment to delivering exceptional support experience. Flexibility and agility with changing priorities and responsibilities in a fast paced environment Ability to create and maintain detailed technical documentation, including knowledge base articles, troubleshooting guides, and best practices Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-RemotePlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Technical Support Engineer

Narvar is growing!&nbsp;We’re building the data infrastructure behind the post-purchase experiences of hundreds of millions of consumers. When a shopper tracks a package, initiates a return, or gets a delivery notification through one of our 1,500+ brand partners, our data systems are doing the work behind the scenes. We’re looking for a Senior Data Engineer to own and evolve the pipelines, platforms, and data products that power Narvar’s analytics, ML, and merchant-facing products. You’ll work across the full stack of our data infrastructure, from ingestion and transformation to the analytics surfaces our merchants use every day. You’ll make architectural decisions, ship production systems at scale, and we expect you to work in an AI-native way, using agentic coding tools to increase your leverage and ship faster. Day-to-day Design, build, and operate data pipelines that process terabytes of transactional data daily using Airflow/Composer and BigQuery Own end-to-end data models and transformations that power merchant analytics, operational reporting, and ML features Build and maintain embedded analytics infrastructure — the data products our merchants interact with directly Evolve our data platform on GCP, including BigQuery, Cloud SQL, AlloyDB, and CDC datastreams Improve data quality and reliability through testing, observability, alerting, and validation frameworks Own data lineage, metadata, and documentation, and help prepare our data layer for agentic and LLM-powered use cases with semantic clarity and standardized metric definitions Collaborate cross-functionally with product, ML, and GTM teams, and contribute to technical direction through design docs and architecture decisions What We’re Looking For We care about judgment and ownership over credentials. You’re likely a strong fit if you: Have 5–8 years of experience building and operating production data systems Have strong SQL skills and are proficient in Python, with flexibility to pick up other languages as needed. Comfortable building and maintaining APIs. Have worked with modern data stacks on cloud platforms (GCP preferred, but AWS or Azure transfers well), including cloud data warehouses like BigQuery, ELT patterns, and orchestration with Airflow Understand data modeling deeply — dimensional modeling, slowly changing dimensions, incremental processing Treat data quality, lineage, and observability as first-class engineering concerns Communicate clearly with technical and non-technical stakeholders and are comfortable working cross-functionally Already use AI and agentic coding tools as a core part of how you work for planning, code generation, debugging, and code review. Signals That You’ll Thrive Here These aren’t hard requirements, but strong indicators: You’ve worked in startup or high-ownership environments where you wore multiple hats You’ve built or maintained embedded analytics or multi-tenant data products You’re excited about making data accessible to AI systems, whether that’s through better metadata, semantic layers, or preparing datasets for agentic workflows You care about cost optimization and data governance Why Data Engineering at Narvar? Because post-purchase is one of the most data-rich and underserved problem spaces in e-commerce. We process 10+ billion consumer interactions across 1,500+ retailers, 38 countries, and 55 languages. That data spans tracking, returns, claims, notifications, and customer care. Most data engineering roles have you building pipelines for internal dashboards. Here, the data products you build are the product — merchants make decisions from the analytics we surface, and our agentic AI (Navi) reasons over the data layer you help shape. We’re at an inflection point, investing in embedded merchant analytics and LLM-readiness. You’ll get startup-level ownership with platform-level impact, on a team that values thinking, judgment, and responsibility. Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-BB1 #LI-RemoteBelow is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$180,000&mdash;$230,000 CADPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Senior Software Engineer, Data

Narvar is Growing! We are looking for a high-potential B.Tech graduate with a strong foundation in Artificial Intelligence and process automation to join our team as an AI Consultant for a 12-month engagement. You will work directly on high-impact projects that use AI to automate and transform our HR and Finance functions. This is a senior internship role with real ownership and accountability. You will be expected to independently drive projects end-to-end — from understanding the problem, designing the solution, building and testing it, and handing it over to business teams. You will work closely with senior HR and Finance leaders, and your output will directly affect how hundreds of employees experience these functions. Given the compensation and duration, we expect candidates who can demonstrate either strong academic performance in AI/ML, prior projects, or hands-on experience with AI tools. Fresh thinking combined with technical seriousness is what we are looking for. Day-to-day HR Projects Chatbot &amp; Knowledge Management Build and maintain an AI-powered HR chatbot that answers employee questions about policies, leave, payroll, and benefits Design and test conversation flows for the chatbot — writing instructions, testing responses, and continuously improving accuracy Help digitise and organise HR policy documents so the AI can read and reference them correctly Analyse common employee queries to identify gaps in HR documentation and recommend content updates HR Operations Automation Automate repetitive HR tasks such as leave tracking, onboarding checklists, exit checklists, and document collection using appropriate tools Build AI agents that monitor, update, and distribute HR dashboards to Executives and Managers — reducing manual reporting effort Design automated workflows that surface key HR metrics (headcount, attrition, leave utilisation) to the right stakeholders at the right time Performance Management Automation Automate performance review cycle processes — reminder workflows, form collection, status tracking, and escalation nudges Build tools to aggregate and visualise performance data for managers, removing manual consolidation from spreadsheets Design AI-assisted pipelines to flag review completion rates, identify bottlenecks, and generate summary reports for HR leadership Talent Acquisition &amp; Recruitment Build dashboards and automated reports tracking talent acquisition metrics — pipeline volume, source effectiveness, time-to-offer, and offer acceptance rates Design AI-assisted application review workflows to help the recruitment team prioritise and triage high volumes of applications faster Automate candidate communication touchpoints such as acknowledgement emails, status updates, and interview scheduling reminders Create tools that surface hiring funnel analytics to Hiring Managers and HR leadership in real time Finance Projects Automate routine finance workflows such as invoice processing, expense categorisation, and reimbursement tracking Build simple AI-assisted tools to flag anomalies or inconsistencies in financial data Create automated reports and dashboards using Google Sheets or similar tools, reducing manual data entry Assist in mapping existing manual finance processes and proposing AI-based alternatives Test and document automation tools before they are rolled out to the finance team What we’re looking for B.Tech degree in Computer Science, AI/ML, Data Science, Electronics, or related branch — 2024 or 2025 pass-out Demonstrable hands-on experience with AI tools — projects, hackathons, internships, or self-built tools all count Working knowledge of Python — able to write scripts, use libraries, and debug independently Strong understanding of at least one AI/ML concept: LLMs, NLP, classification, automation pipelines, or similar Comfortable working with Google Workspace (Docs, Sheets, Drive) and cloud-based tools Excellent written communication in English — you will be writing specifications, documentation, and chatbot content Ability to manage your own work, meet deadlines, and proactively communicate blockers Bonus points Experience with LLM APIs — OpenAI, Anthropic Claude, or Google Gemini Prior internship or freelance project involving AI, automation, or data — even if short Familiarity with no-code/low-code tools: Zapier, Make, Botpress, Flowise, or similar Basic understanding of HR or Finance workflows from coursework, projects, or prior exposure A GitHub profile, portfolio, or any public evidence of what you have built Experience with prompt engineering, RAG pipelines, or building chatbots What you will earn By the end of this internship, you will have hands-on experience that most fresh graduates do not get from classroom learning alone: How to build and deploy a working AI chatbot using real enterprise tools How to design automated workflows that replace manual, repetitive tasks How to work with HR and Finance stakeholders to understand their pain points and translate them into technical solutions Practical exposure to AI tools, APIs, and no-code platforms used in Indian companies How to document, test, and hand over a technical project to a non-technical team Real experience you can put on your resume and explain confidently in interviews Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-PR1 #LI-RemotePlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

AI Consultant (Contract)

About Narvar Narvar is scaling, and we’re seeking a senior, hands-on GTM enablement leader to join our Revenue Operations team. In this high-visibility role, you will architect and execute a comprehensive enablement strategy that directly fuels revenue growth and elevates GTM team performance. You will operate as a trusted advisor to RevOps and GTM leadership, deeply embedded with Sales, Marketing, Customer Success, Professional Services, and Support to design, build, and deliver programs that change behavior in the field and produce measurable business outcomes across the customer lifecycle. This is a senior individual contributor role with significant influence and possible future team build. It’s ideal for a current or former Director / Head of Enablement who wants to drive impact through their own craft and the strategic deployment of AI, rather than primarily through managing a team. Who You Are Deep Curiosity &amp; Scrappiness: A relentless drive to understand underlying challenges, learn continuously, and find creative solutions. Data-Driven Diagnosis: A passion for leveraging diverse data sources, from CRM analytics and conversation intelligence (e.g., Gong) to direct field feedback, to accurately diagnose capability gaps and inform program design. Customer &amp; GTM Empathy: A profound understanding of the challenges and realities faced by customer-facing teams (Sales, CS, PS, Support) and how enablement can empower them. Ownership &amp; Follow-Through: Sets clear commitments and dates, owns execution end-to-end, and surfaces pivots explicitly rather than letting work quietly slip. Comfortable being held accountable to outcomes, not just activity. Outcome Measurement Bias: Defines what behavior change looks like before launching a program, instruments leading indicators alongside delivery metrics, and is willing to call a program unsuccessful when the field behavior doesn’t move. Treats measurement as the closing step of every initiative, not an afterthought. AI-Native Operator: Has personally deployed AI tools in a GTM context and uses AI to deepen the substance of their work, not to manufacture volume. Pushes the organization’s thinking on how AI changes GTM workflows, coaching, and measurement. Process Optimization &amp; Innovation: Naturally seeks to refine processes, enhance efficiency, and explore new technologies and methodologies to elevate GTM performance. Influence Through Partnership: Partners closely with GTM managers and senior leaders to shape priorities, pressure-test assumptions, and drive adoption of enablement best practices through trust, credibility, and business alignment rather than formal authority. What You’ll Do&nbsp; First 90-180 days: Two new product launches requiring awareness by all GTM teams. In partnership with marketing, field facing materials will need to be built and sessions for the team. Sales + Customer Success will be primary focuses for additional mastery of new content. Additionally, reinforcement of two existing products that are expected to drive outsize revenue impact for Q2 and Q3. The focus will be on partnering closely with sales and Customer Success. Additionally, ensure that all GTM teams have access to self service resources + ensure we are building manager coaching frameworks and content.&nbsp; Enablement Strategy &amp; Leadership: Develop, own, and execute the overall GTM enablement strategy and roadmap, ensuring alignment with company objectives and GTM leadership priorities. Strategic Program Development &amp; Execution: Architect, design, build, and manage comprehensive enablement programs spanning onboarding, continuous learning, product/technical enablement, and sales reinforcement for all GTM roles. Directly create content and facilitate key sessions, especially for new strategic initiatives. Author content grounded in field shadowing, win/loss data, and customer conversations. AI accelerates structure and iteration, but every artifact must reflect real field insight, not generic frameworks. Capability Gap Analysis &amp; Behavior Change Measurement: Proactively identify and analyze GTM team capability gaps by triangulating data from performance metrics (CRM, CS platforms), conversation intelligence (Gong), direct field feedback/shadowing, and manager input. Partner with RevOps and GTM leadership to define KPIs for every program. Own post-implementation measurement of each initiative through inspecting whether targeted behaviors actually shifted in the field. Iterate or sunset programs that don’t move the metric. AI-Driven GTM Transformation: Identify high-leverage use cases (AI roleplay, conversation intelligence, generative content workflows, manager coaching aids, knowledge retrieval), evaluate and implement tools, in partnership with management drive adoption across reps and managers, and measure productivity and behavior change outcomes. Serve as the internal point of view on how AI reshapes enablement and GTM workflows. Cross-Functional Partnership &amp; Alignment: Collaborate closely with Sales, CS, PS, Marketing, and Product leadership to ensure enablement initiatives are tightly aligned with strategic business goals, GTM motions, and product releases. Partner with Product Marketing to translate product updates and value propositions into compelling, field-ready messaging, content, and plays for both commercial (Sales, CS) and technical (PS, Support) audiences. Identify risks in rollouts and recommend changes when standard playbooks won’t land well. Process &amp; Methodology Optimization: Refine GTM processes (e.g., sales process, customer lifecycle journey, renewal/expansion plays) and embed best practices, tools, and skills needed to increase velocity, conversion rates, and customer value realization. Oversee the development and maintenance of dynamic playbooks (sales, CS, technical) that are practical, easily accessible, and integrated with daily workflows. Leadership Enablement &amp; Coaching: Develop and deliver programs to equip first-line managers with the coaching, mentoring, and inspection skills necessary to drive team performance and reinforce enablement initiatives. Act as a direct coach and thought partner to GTM managers + leaders, building inspection rigor that persists after each program ends. Technology &amp; Tech Stack: Ensure optimal utilization of the enablement tech stack. Continuously evaluate new tools and methodologies to enhance program effectiveness and learner engagement. GTM Event Management: Own the planning and execution of key GTM events, including sales meetings and annual GTM Kickoffs. What You’ll Bring (Qualifications &amp; Experience) 7+ years of progressive GTM Enablement experience in a SaaS environment, including significant time operating at the Director / Head of Enablement level. Direct people management is not required for this role; we are hiring a senior IC who has previously held broader scope and wants to drive impact through their own craft. Proven success as a true “player-coach,” equally comfortable with strategic planning and hands-on execution, including content creation and facilitation. Demonstrated record of deploying AI tools in a GTM enablement context (e.g., AI roleplay platforms, conversation intelligence, generative content workflows, manager coaching aids). Specific examples (problem, tool, adoption, and outcome) will be expected during interviews. Track record of driving AI adoption as a change-management initiative across a GTM org, with measurable adoption and productivity outcomes. Rigor in defining and measuring behavior-change outcomes (setting leading indicators before launch and inspecting them after), with the willingness to call a program unsuccessful when results don’t materialize. Demonstrated success designing, building, and delivering enablement programs that have produced measurable improvements in GTM productivity and revenue outcomes. Advanced proficiency in diagnosing GTM capability gaps through a multi-faceted analytical approach. Strong understanding of diverse GTM motions and roles. Proven ability to translate complex concepts into clear, actionable, and engaging content and learning experiences. Expertise in modern sales methodologies (e.g., MEDDPICC, Value Selling) and customer success best practices. Experience managing and optimizing an enablement tech stack. Exceptional cross-functional collaboration, communication, and stakeholder management skills, with the seniority and credibility to push back on GTM leaders and drive change without formal authority. Experience developing first-line manager coaching and inspection programs is highly desirable. Direct experience in a GTM role is strongly preferred. Experience with Salesforce.com strongly preferred. Why&nbsp; Narvar?&nbsp; We're on a mission to simplify the everyday lives of consumers. We believe post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with Patagonia, GameStop, Neiman Marcus, Sonos, Nike and 850+ other brands. With offices in San Francisco, London, Paris, and Bangalore, we've served over 125 million consumers worldwide across 8 billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. &nbsp;#LI-RemoteBelow is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$175,000&mdash;$225,000 USDPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Head of Go-to-Market (GTM) Enablement

Narvar is hiring! We are hiring a Senior Business Development Representative to help explode our business! As the first line of communication with prospects, ideal BDRs have an understanding of the sales process, excelling at researching leads, starting new relationships, and setting our sales closers up for success. You should be a quick learner with strong communication skills and have the ability to showcase our offerings in a compelling way. Every potential customer is an opportunity for you to boost top-line revenue growth! Day-to-day Utilize cold calling, social media, and email to generate new sales opportunities Identify prospect's needs and suggest appropriate products/services Build long-term trusting relationships with prospects to qualify leads as sales opportunities Proactively seek new business opportunities in the market Set up meetings or calls between (prospective) customers and sales executives What we’re looking for A passion for sales! Exceptional aptitude and strong drive for success Represent Narvar's products and services, starting with a comprehensive understanding and leading to consumer research to identify how our solutions meet needs Generate leads and build relationships by nurturing warm prospects and finding new potential sales outlets Manage and maintain a pipeline of interested prospects and engage sales executives for the next steps Articulate and able to articulate the value proposition of our Narvar platform Embody our value "do great things together" Bachelor’s degree or at least 1 year of relevant work experience Strong communication skills via phone and email Bonus Points Proven creative problem-solving approach and strong analytical skills Strong desire and ability to move up within an organization Experience worked in the technology/SaaS, e-commerce, or marketing sector If you know what Narvar means! Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-RemoteBelow is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$45,000&mdash;$55,000 USDPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Narvar is growing! We are seeking an Associate Project Manager to lead the successful implementation of our post-purchase customer experience platform for retail clients. This role is ideal for someone who brings foundational project management skills, thrives in a cross-functional, fast-paced environment, and is passionate about delivering value to customers through well-executed implementations. As an Associate Project Manager at Narvar, you’ll guide customers through onboarding and implementation, ensuring timely delivery, clear communication, and strong alignment across internal teams. You’ll play a key role in scaling our Professional Services practice by applying best practices and AI workflows, while growing your project management craft. Day-to-day Manage customer implementation projects end-to-end — from kickoff through post-go-live — ensuring alignment, tracking progress, managing risks, and driving toward key milestones. Collaborate with cross-functional project teams, including Customer Engineers and other internal stakeholders, to ensure high-quality and on-time project delivery. Serve as the primary point of contact for your customers throughout the implementation, building strong relationships and setting clear expectations. Facilitate technical discussions and ensure customer requirements are accurately translated into implementation plans. Support change management activities including scope adjustments, project timelines, and issue resolution. Maintain up-to-date and accurate project documentation, timelines, and communications with both internal and external stakeholders. Proactively identify risks and dependencies early in the project lifecycle, and implement mitigation plans to keep delivery on track and avoid surprises. Participate in post-go-live handoff and knowledge-sharing sessions to ensure ongoing customer success. What we’re looking for 2-4 years of experience in client-facing project management, onboarding, or technical implementation. Bachelor’s degree or equivalent experience CAPM or similar certification is a plus. Experience in a SaaS environment is preferred. Familiarity with e-commerce platforms, retail systems, or logistics technology is a plus. Strong organizational skills with the ability to manage multiple projects simultaneously while maintaining attention to detail. Excellent communication skills with both technical and non-technical stakeholders. A proactive, problem-solving mindset with a willingness to find creative solutions to project challenges. Experience working cross-functionally with technical and customer-facing teams. Comfort discussing basic technical concepts (e.g., APIs, data mapping) — you don’t need to code, but you’re not afraid of JSON. High accountability, adaptability, and curiosity — you thrive in a fast-moving environment where every project is a little different. Experience with tools like Salesforce, Jira, Rocketlane, or similar is a plus. Who you are Ownership. Your projects are yours. You sweat the details and take pride in a clean go-live. When something slips, you ask what to do next, not whose fault it is. Meticulous, but fast when it counts. You keep your project plan and client updates accurate, and you know when good-and-shipped beats perfect-and-late. Steady when things get messy. When scope shifts, a date moves, or three things break at once, you stay composed, reprioritize, and keep the people around you calm rather than adding to the noise. Wired to grow. You ask a lot of questions, actively seek feedback, and get visibly better project over project. Know when to raise a hand. You make confident calls within your scope and surface the bigger trade-offs early. Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. &nbsp;Below is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;Narvar Pay Range$101,000&mdash;$123,000 CADPlease read our Privacy Policy&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;

Engineering Manager/ Sr. Engineering Manager (Online Infrastructure)

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