MeridianLink is a leading provider of cloud-based software solutions for financial institutions, offering a comprehensive platform to streamline lending processes and enhance customer experiences. Founded in [year], MeridianLink has been at the forefront of digital transformation in the financial services industry, empowering clients to optimize their operations, mitigate risk, and drive growth. With a commitment to innovation and customer success, MeridianLink continues to revolutionize how financial institutions manage their lending operations in an increasingly digital world.

Associate Business Consultant

Critical Priority Response - Customer Success Representative 1731

Data Product Owner - #1727

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Manager, Accounting and Payroll - #1723

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Systems Administration Consultant # 1594

Associate Software Automation Engineering Specialist 1700

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Senior Software Engineer (C#, JavaScript)Position Summary: The Senior Software Engineer is responsible for the development and maintenance of the company's software products. The Senior Software engineer is responsible for the development and maintenance of individual products. The Senior Software Engineer will design, develop, document, test, deploy, monitor, and debug new and existing software systems and/or applications. The role will serve as a technical expert on development projects. The role will participate in the full development life cycle including requirements analysis and design.Expected Duties:· Sr. Software Engineers will work on frameworks or algorithms critical to business operations or product success· Expected to mentor lower-level peers and is seen as an informal lead· The role will create and execute processes and procedures for the technical quality of products· Sr. Software Engineers will create "big picture" architectural approaches for software design and implementation to guide the development team· Responsible for ensuring security, performance, manageability, quality, and consistency of the software architecture across the system and providing technical guidance to development teams· Expected to conduct research, gather information, interpret data, identify requirements, and create a solutionQualifications: Knowledge, Skills, and AbilitiesThe role will have work that includes new, highly complex, or highly impactful to the business. The individual should have complete knowledge and a full understanding of the area of specialization, principles, and practices within a professional discipline. The role will include work on problems of diverse scope where analysis of information requires evaluation of identifiable factors. Work is expected to be done independently through independent judgment.· Ability to assess unusual circumstances and uses sophisticated analytical and problem-solving techniques to identify the cause· Ability to resolve and assess a wide range of issues in creative ways and suggest variations in approach· Ability to devise solutions based on limited information and precedent and adapts existing approaches to resolve issues· Ability to enhance relationships and networks with senior internal/external partners who are not familiar with the subject matter· Bachelor’s degree and 6-8 years of related experience or equivalent work experience· Programming Languages:C#SQLJavaScriptJQuery· Version Control: GitLab· CI/CD: Azure Pipelines· Containerization: Docker· Cloud Services: AWS· Project Management: JIRA

Senior Software Engineer (C#, JavaScript)

Job SummaryYour strong communication skills help you collaborate well with our business partners and clients to onboard new services, support existing services, and provide technical support related to integrations for clients on our software platform. You enjoy problem solving, and take pride when you find answers to help clients. In addition, you’re capable of working with minimal supervision, coachable and willing to continually learn and improve, and work well in a team environment. Your contributions help make our rapidly growing software platform the solution for all of our clients’ business needs.Responsibilities•Manage projects to onboard new services with business partners, including clients, vendor partners, and third-party developers.•Work with business partners as the primary contact to onboard their products &amp; services via our integration APIs.•Work with our Strategic Partnership Manager to ensure that integration agreements are executed.•Host kick-off calls and web meetings with business partners as needed during the onboarding process.•Provide technical support (phone, email, and chat) to business partners during the onboarding process, and subsequently on a continuing basis as needed. This involves reading, stepping through the source code, and analyzing system communication in XML formats.•Develop and maintain framework integration guides, schemas, and other supporting documentation.•Work with system Product Design Engineers to become familiar with integrations and system behaviors.•Provide technical support regarding integrations to clients, internal staff, and sometimes, vendor partners.•Contribute to our Knowledgebase so our clients can self-serve when possible.•Create and maintain how-to guides for clients.•Create and maintain integration documentation for business partners, clients, and internal staff.•Work with other teams to investigate, design, implement, and/or execute to increase scalability of support in integrations.•Review and provide feedback to feature requirements and system designs.•Verify system changes affecting integrations.•Design then drive or implement test automation to prevent issues.•Find opportunities to document frequently occurring integration issues.Qualifications, Knowledge, &amp; Experience•Bachelor’s degree with a 3.0+ GPA from an accredited college/university in a technical or business related field with programming exposure, OR 3 years of experience in a technical support role•Great organizational skills•Preferred (one or more of the following)•Familiarity with a programming language (object-oriented preferred)•Familiarity with web API and/or XML•Prior experience in customer service•Prior experience in the mortgage industry•Ability to troubleshoot data flow processes, translation maps

Integration Support Engineering Specialist

Associate Manager, Product ManagementPosition Summary As the Associate Manager of Product Management, you’ll play a critical role in driving corporate strategy, product-level P&amp;Ls, and operating rhythms. You will own product strategy and roadmaps while serving as the Product Owner for one or more crossfunctional agile squads delivering MeridianLink Mortgage (LOS) and MeridianLink Mortgage Access (POS) products and features. In this capacity, you will own the product backlog, define user value, write and prioritize user stories, and acceptance criteria to ensure outcomes align to business objectives and customer needs. You will be the central point of accountability across design, engineering, QA, and gotomarket as features move through our agile SDLC into production and distribution.Key ResponsibilitiesStrategic Product Management<ul style="min-height:1.5em"><li>Product Strategy &amp; Roadmap: Define and evolve product strategy, roadmaps, and capital allocation to drive portfolio outcomes and product-line P&amp;L performance.</li></ul><ul style="min-height:1.5em"><li>Market &amp; Financials: Monitor market trends, competitive dynamics, pricing, and channel performance; translate insights into prioritized bets and investment cases.</li></ul><ul style="min-height:1.5em"><li>Customer Engagement: Engage with customers and partners to develop and refine portfolio strategy, influence industry direction, and validate product decisions.</li></ul>Product Owner Responsibilities (Agile SDLC)<ul style="min-height:1.5em"><li>Backlog Ownership: Own and maintain a transparent, prioritized product backlog for one or more agile squads; ensure a tight thread from strategy to epics to stories.</li></ul><ul style="min-height:1.5em"><li>User Stories &amp; Acceptance Criteria: Author clear, testable user stories, acceptance criteria, and non-functional requirements; ensure Definition of Ready and Definition of Done are met.</li></ul><ul style="min-height:1.5em"><li>Sprint Delivery: Partner with the Scrum Master and Engineering to plan sprints, refine stories, balance scope vs. capacity, and accept completed work.</li></ul><ul style="min-height:1.5em"><li>Prioritization &amp; Value: Use data and stakeholder input to prioritize for customer value, compliance, risk, and ROI; manage tradeoffs and dependencies across teams.</li></ul><ul style="min-height:1.5em"><li>Release Readiness: Coordinate release planning, UAT, documentation, and enablement with QA, Compliance, Support, and GTM teams.</li></ul><ul style="min-height:1.5em"><li>Metrics: Track and act on delivery and product health metrics (e.g., adoption, NPS/CSAT, cycle time, predictability, quality/defect escape rate, business impact).</li></ul>Cross-Functional Leadership &amp; Communication<ul style="min-height:1.5em"><li>Central Resource: Serve as the central resource across design, engineering, QA, security, compliance, and marketing as features move into production and distribution.</li></ul><ul style="min-height:1.5em"><li>Team Guidance: Direct and guide the work of teams and/or individuals, providing clarity on goals, outcomes, and measures of success.</li></ul><ul style="min-height:1.5em"><li>Stakeholder Communication: Communicate decisions, tradeoffs, and outcomes to executives, peers, and squads with clarity and frequency.</li></ul>Qualifications — Knowledge, Skills &amp; AbilitiesRequired<ul style="min-height:1.5em"><li>Education &amp; Experience: Bachelor’s degree and 4+ years of relevant product management experience.</li></ul><ul style="min-height:1.5em"><li>Product Owner Experience: 2+ years acting as a Product Owner in Scrum or Kanban environments (can be concurrent with PM responsibilities).</li></ul><ul style="min-height:1.5em"><li>Backlog &amp; Tooling: Proficiency with agile tools (e.g., Azure DevOps or Jira) for backlog management, roadmapping, and reporting.</li></ul><ul style="min-height:1.5em"><li>Analytical Skills: Ability to analyze data and follow established practices to derive clear answers and make decisions.</li></ul><ul style="min-height:1.5em"><li>Cost &amp; Performance: Contribute to cost management and product-line performance; understand basic P&amp;L levers.</li></ul><ul style="min-height:1.5em"><li>Interpersonal Skills: Daily interaction with subordinates and/or functional peer groups; strong collaboration and communication.</li></ul><ul style="min-height:1.5em"><li>Regulatory/Quality Mindset: Comfort working with QA, InfoSec, and Compliance requirements within a regulated environment.</li></ul>Preferred<ul style="min-height:1.5em"><li>Certifications: CSPO/PSPO, SAFe POPM, or equivalent agile certifications.</li></ul><ul style="min-height:1.5em"><li>Domain: Experience in mortgage/fintech, lending workflows, or financial services integrations.</li></ul><ul style="min-height:1.5em"><li>Discovery: Experience with customer discovery, journey mapping, and experimentation (e.g., prototypes, A/B tests).</li></ul>

Associate Manager, Product Management

Position Summary:The Client Support Specialist II, is working on the TazWorks product line, is responsible for the first line of defense when resolving issues and addressing inquiries from customers. The Standard Support subfamily is responsible for accepting communications from customers and resolving customer issues. The Client Support Specialist II will respond to incoming communication from clients, document the interactions in case management systems, and update clients on any ongoing resolutions. The role will resolve client inquiries directly through established resolution methods. If a resolution cannot be reached, escalate to other departments.Expected Duties:-Coordinate with other internal departments to resolve issues and follow through with the client until the completion-Expected to take inquiries from systems and use basic level direction and discretion/decision-making authority as needed to resolve customer issues-Responsible for assisting in the development of support delivery strategy and related processes, escalation procedures, and training while mentoring the Client Support Specialist I-Provide information about products and/or services, answer questions, and resolve problems and issues-Complete tasks or activities supporting the implementation of procedures-Responsible for ensuring inquiries are followed up on and provided resolution-May fill in for the supervisor for staff or customer meetingsQualifications: Knowledge, Skills, and Abilities-Prior education or career experience.-Basic skill set and proficiency in the subject area to complete tasks.-Perform routine tasks as directed with little supervision.-Familiarity with background checks for employment screening and tenant screening purposes a plus.-Troubleshooting experience required

Client Support Specialist II

Job SummaryJoin our team as a Customer Success Manager and become the driving force behind exceptional customer satisfaction and exponential sales growth. We are seeking a dynamic and results-oriented Customer Success Manager who will play a crucial role in ensuring the success and satisfaction of our valued customers. This position requires a candidate to develop, in a short period of time, a deep understanding of our MeridianLink products, the financial industry, and a proven ability to effectively manage and resolve customer issues and concerns. The ideal candidate will possess excellent relationship-building and organizational skills to foster strong, long-lasting connections with our customers.Key Responsibilities1. Knowledge of Product:· Develop and maintain in a reasonably short period of time an in-depth understanding of MeridianLink products and its features.· Stay informed about product updates, enhancements, and industry trends.· Provide customers with expert guidance on utilizing our products to its full potential.2. Knowledge of Industry:· Stay abreast of industry trends, best practices, relevant regulations, and emerging technologies.· Act as a Subject Matter Expert (SME), providing insights and recommendations based on industry knowledge.· Ability to Successfully Resolve Case Escalations:· Manage and resolve customer escalations promptly and effectively, based on specific rules of engagement.· Work closely with technical support, product management, and development to address and solve complex issues acting as project manager that proactively facilitate resolution of the case when multiple internal stakeholders are involved.· Analyze escalation trends to identify root causes and work cross-functionally to implement proactive solutions.3. Strong Relationship Skills:· Build and nurture strong, positive relationships with key customer stakeholders as well as with internal key stakeholders, especially with the sales function.· Conduct regular check-ins and executive business reviews with customers to understand their needs, challenges, and goals.· Collaborate cross-functionally to ensure a seamless customer experience.4. Strong Organizational Skills:· Effectively manage and prioritize multiple customer accounts simultaneously.· Maintain accurate and up-to-date customer records and communication history within the Gainsight Customer Success Platform.· Expertly build and maintain reports, presentations, and other communications to present the status of the CSM’s projects and assignments.5. Key Performance Metrics· Number of Business Reviews conducted per quarter.· Number of Meetings with Stakeholders per month.· Number of Success Plans developed and executed.· Number of tickets escalated and successfully resolved.· Number of qualified leads generated through customer interactions.· Average Customer Success Manager NPS Score maintained.Qualifications &amp; Skills· Bachelor’s degree in finance, Business Administration, Communications, or 2-4 years relevant professional experience (or equivalent work experience).· Experience in a customer success or account management role.· Experience working in Banks, Credit Unions, or finance companies.· Exceptional communication and interpersonal skills.· Demonstrated ability to analyze and solve complex problems.· Strong organizational and project management abilities with highest standards of accuracy and precision.· Proficient with Word, Excel, PowerPoint, Phone systems, Conferencing systems, and other software systems common to supporting and communicating with others virtually.· Be able to work on problems of a moderate scope which are often varied and routine where analysis of situations or data requires a review of a variety of factors.· Be able to exercise judgment within defined procedures and practices to determine appropriate action.· Ability to apply learned techniques and contributes to analysis and investigation to solve problems.· build productive internal/external working relationships to resolve mutual problems by collaborating on procedures or transactions.· Ability to travel when necessary.Additional Qualifications (Preferred)· Familiarity with MeridianLink products· Gainsight and Salesforce experience.· Certification in customer success or related field.· Experience working in SaaS companies in the finance, lending, or banking sector.

Customer Success Manager

***We are seeking a highly skilled Senior Full-Stack Software Engineer with deep expertise in Angular and solid experience in Java-based back-end development. The role is front-end focused***This role will focus on building rich, responsive user interfaces while contributing to the full-stack architecture and development lifecycle. This role will collaborate across teams to design, develop, test, deploy, and maintain scalable web applications that power our enterprise solutions.Expected Duties:<ul style="min-height:1.5em"><li>Lead the development of single-page applications (SPAs) using Angular and modern front-end tooling.</li><li>Architect and implement reusable UI components and frameworks that support multiple product lines</li><li>Collaborate with back-end engineers to integrate RESTful APIs and ensure seamless data flow.</li><li>Mentor junior engineers and act as a technical lead for front-end initiatives.</li><li>Ensure front-end code quality, performance, accessibility, and cross-browser compatibility.</li><li>Contribute to architectural decisions that span both front-end and back-end systems</li><li>Participate in Agile ceremonies and drive continuous improvement in development practices.</li></ul>Qualifications: Knowledge, Skills, and Abilities<ul style="min-height:1.5em"><li>Bachelor’s degree in STEM or equivalent experience</li><li>6+ years of professional software development experience-</li><li>4+ years of Angular (2+) development, with mastery of HTML, CSS, ES6, and front-end tooling (e.g., NPM).</li><li>Experience building SPAs and working with DOM manipulation and browser compatibility.</li><li>Proven ability to implement design patterns such as observables, flow control, and error handling.</li><li>6+ years of Java/J2EE experience, including integration with RESTful services and RDBMS (SQL).</li><li>Familiarity with automated front-end testing frameworks (e.g., Jasmine).</li><li>Experience with CI/CD pipelines, Docker, and Kubernetes.</li><li>Strong problem-solving skills and understanding of object-oriented design and algorithms.</li><li>Excellent communication and collaboration skills.</li><li>Experience with Spring Boot, Spring JPA/Hibernate, and Spring Security.</li></ul>Preferred Experience, Qualifications and Skills<ul style="min-height:1.5em"><li>Exposure to non-relational databases (Redis, Elasticsearch, etc.).</li><li>Familiarity with DevOps tools like Git, Jenkins, Azure DevOps, Terraform</li><li>Knowledge of microservices architecture and distributed systems.</li><li>Scripting experience in JavaScript, Python, or Shell.</li><li>Prior experience mentoring engineers and driving front-end best practices.</li></ul>This role requires availability for team meetings at 9: 30 AM EST

Full-Stack Software Engineer III - Angular/Java

The VP of Corporate Development will serve as the internal and external point of contact for M&amp;A related matters. This will involve leading the end-to-end processes of strategic acquisitions and divestitures, including identification, early analysis and screening, structuring, due diligence, contract negotiations, deal closing and continuing to be a guide and contact point during integration into MeridianLink. Furthermore, managing the portfolio strategy and M&amp;A agenda of the company while acting as a key leader in the enterprise-wide strategic planning process in partnership with businesses and functional leaders. Strong leadership and interaction with executives and business function will be crucial in support of strategy and corporate development and M&amp;A initiatives.Responsibilities<ul style="min-height:1.5em"><li>Build out the M&amp;A pipeline consistent with the company's growth strategy, conduct due diligence on relevant companies, targets, and/ or potential partners, assess strategic fits and potential risks.</li></ul><ul style="min-height:1.5em"><li>Take the lead in transaction execution including target reviews, assessments, due diligence, identifying risks and developing integration plans, including for divestments.</li></ul><ul style="min-height:1.5em"><li>Lead and coordinate cross-functional teams – requiring effective collaboration and communication with internal stakeholders, including finance, product, sales, legal, HR, and the executive team.</li></ul><ul style="min-height:1.5em"><li>Develop and present business cases and financial models to be reviewed and by the CEO/CFO and Board.</li></ul><ul style="min-height:1.5em"><li>Identify and execute opportunities to refine and improve processes through collaborative efforts with business units that help identify and execute business development projects to drive growth.</li></ul><ul style="min-height:1.5em"><li>Build, grow, and nurture relationships with external parties such as investment banks, private investment firms, potential deal targets, and M&amp;A advisors.</li></ul><ul style="min-height:1.5em"><li>Work with the Product team to explore new partnership opportunities.</li></ul><ul style="min-height:1.5em"><li>Expected to develop a robust M&amp;A playbook covering deal sourcing, evaluation, prioritization of targets to pipeline management, due diligence, and integration planning.</li></ul><ul style="min-height:1.5em"><li>Handle communication by providing competitive intelligence and establishing relevant financial benchmarks such as growth rates, gross margins, EBITDA margins, leverage, commercial metrics, etc.</li><li>Develop, modify, and execute MeridianLink policies that affect immediate operations and may also have a company-wide effect. Accountable for the department budget, and far-reaching impact on the business segment. Implementing policies, select methods, techniques, and evaluation criteria to achieve desired results.</li></ul>Qualifications<ul style="min-height:1.5em"><li>Bachelor’s Degree and 10+ years of experience in Strategy, Financing, Investment Banking, or relevant business role including 3-5 years of Corporate Development experience.</li></ul><ul style="min-height:1.5em"><li>SaaS experience required</li></ul><ul style="min-height:1.5em"><li>Establish operational objectives, policies, procedures, and work plans and delegate assignments to subordinates.</li></ul><ul style="min-height:1.5em"><li>Ability to work on issues where analysis of situations or data requires conceptual thinking and in-depth knowledge of organizational objectives.</li></ul><ul style="min-height:1.5em"><li>Interact regularly with all management levels on matters concerning functional areas, departments, and/or customers.</li></ul><ul style="min-height:1.5em"><li>Use knowledge and expertise to persuade other stakeholders to support and achieve the desired outcomes of the department.</li></ul><ul style="min-height:1.5em"><li>Financial knowledge including extensive experience with modeling and valuation analysis.</li></ul><ul style="min-height:1.5em"><li>Effectively manage relevant external vendors (e.g., bankers, lawyers, accountants).</li></ul><ul style="min-height:1.5em"><li>Clear history of transaction execution, successfully handling all stages of the deal including analysis, due diligence, company valuations, preparation of investment memorandums, deal structure, negotiations, closing, and integration.</li></ul><ul style="min-height:1.5em"><li>Experience developing an M&amp;A playbook covering various stages such as deal sourcing, evaluation target prioritization, pipeline management, due diligence, integration planning, and communications.</li></ul><ul style="min-height:1.5em"><li>Collaborating with external financial advisors or investment banks</li></ul><ul style="min-height:1.5em"><li>Ability to navigate diverse stakeholders, including senior leadership and the board, both within and outside the company.</li></ul><ul style="min-height:1.5em"><li>Ability to assess market potential and business opportunities and translates those into actionable and prescriptive forward-thinking growth strategies.</li></ul>

VP, Corporate Development

Position Summary: As the Director of Business Development, you will play a pivotal role in driving the growth and success of MeridianLink’s Demand Generation initiatives. You will be responsible for spearheading pipeline generation efforts, leading a team of highly motivated Business Development Representatives (BDRs), and fostering strong partnerships with the Sales and the Marketing team. Your strategic vision, leadership abilities, and expertise in SaaS business development will be instrumental in expanding market presence and driving revenue growth for MeridianLink.Expected Duties: 1. Pipeline Generation Strategy: - Develop and execute a comprehensive pipeline generation strategy aligned with the company's overall business goals and objectives. - Identify new market opportunities, target industries, and potential customer segments to increase the company's market share and drive revenue growth. - Utilize market research and data-driven insights to identify potential leads and optimize lead generation efforts.2. Leadership of Business Development Team: - Build, train, and manage a high-performing team of Business Development Representatives (BDRs) responsible for prospecting, lead qualification, and initial customer engagement. - Motivate and mentor the BDR team to consistently achieve and exceed their performance targets. - Implement performance metrics and regular assessments to measure individual and team progress, providing coaching and feedback for continuous improvement.3. Sales and Marketing Collaboration: - Collaborate closely with the Sales and Marketing teams to align business development efforts with sales goals and marketing initiatives. - Work closely with the Marketing team to develop and optimize demand generation campaigns that support lead generation efforts and maximize conversion rates, meetings set and meetings held. - Facilitate seamless handoffs of qualified leads to the Sales team, ensuring clear communication and efficient sales processes.4. Performance Analysis and Reporting: - Monitor and analyze business development KPIs and metrics regularly to identify trends, opportunities, and areas for improvement. - Provide detailed reports and presentations to the executive team, highlighting the team's performance, pipeline status, and actionable insights.Qualifications: Knowledge, Skills, and Abilities- Proven track record of at least 5 years in Business Development within the SaaS industry.- Demonstrated experience in successfully leading and motivating a team of business development professionals.- Strong understanding of SaaS business models, market trends, and customer needs.- Exceptional strategic thinking, problem-solving, and decision-making skills.- Outstanding interpersonal and communication skills, with the ability to build strong relationships and collaborate effectively with cross-functional teams.- Results-oriented mindset with a proven ability to meet and exceed revenue targets.- Strong analytical skills and proficiency in using data-driven insights to inform business decisions.- Ability to thrive in a fast-paced, dynamic, and ever-evolving startup environment.

Director, Business Development

The System Administration Consultant is responsible for delivering implementation and ongoing managed services, training, and other professional offerings to new and existing customers. This role will assist clients with configuration needs, provide guidance on optimal product setup, and align solutions with client processes. The consultant will configure company products on behalf of clients, advise on best practices, and build strong business relationships.Key Responsibilities:<ul style="min-height:1.5em"><li>Develop a strong understanding of the company’s software to educate clients and provide best practice recommendations.</li><li>Partner with clients to develop and implement initiatives that support their goals and objectives.</li><li>Collect business requirements and implement changes within the company’s Consumer, Opening, and Portal systems.</li><li>Organize tasks to maximize productivity, efficiently use resources, and meet project timelines.</li><li>Create deliverables for clients, review results, and provide recommendations using a consultative approach.</li><li>Identify potential issues early, resolve them proactively, and communicate product improvements.</li><li>Support effective communication with stakeholders throughout the project cycle.</li><li>Provide proactive, responsive client service, ensuring questions and requests are addressed promptly.</li><li>Contribute to knowledge sharing and service innovation initiatives within the team.</li></ul>Qualifications:<ul style="min-height:1.5em"><li>Bachelor’s degree or equivalent work experience.</li><li>2–4 years of related experience in loan origination or account origination systems.</li><li>Strong proficiency with Microsoft systems.</li><li>Ability to work independently on moderately complex projects and collaborate with team members on more complex initiatives.</li><li>Strong problem-solving and decision-making skills within defined procedures and practices.</li><li>Effective at building productive client and team relationships.</li><li>Excellent communication skills, both verbal and written.</li><li>Strong organizational skills with the ability to manage multiple projects simultaneously.</li><li>Comfort with remote presentations and group discussions.</li><li>Team-oriented, adaptable, and able to balance multiple priorities.</li><li>Knowledge of customer service principles and practices.</li></ul>

System Administration Consultant

We are seeking a strategic and results-driven Manager of Product Management to lead the development and execution of product-level strategies that drive corporate growth and operational excellence. This role is pivotal in shaping product priorities, managing P&amp;Ls, and aligning cross-functional teams to deliver high-impact solutions.Expected Duties:<ul style="min-height:1.5em"><li>Lead team of independent contributors (ICs) to execute integrations for specific partners </li></ul><ul style="min-height:1.5em"><li>Participate in Partner Marketplace discussions to understand pending integrations </li></ul><ul style="min-height:1.5em"><li>Partner with product line peers to prioritize integrations </li></ul><ul style="min-height:1.5em"><li>Play key role in developing and executing strategy to improve partner integration approach and capabilities </li></ul><ul style="min-height:1.5em"><li>Communicate solutions to user problems with ICs and necessary teams </li></ul><ul style="min-height:1.5em"><li>Responsible for directing and guiding the work of teams and/or individuals </li></ul><ul style="min-height:1.5em"><li>Propose solutions and strategies to business challenges that drive business impact </li></ul>Qualifications: Knowledge, Skills, and AbilitiesYou’re expected to execute processes within a subfunction or department. The role requires the establishment of annual objectives and execution of tactics to meet MeridianLink objectives. The role will receive assignments based on incremental objectives and defined processes. <ul style="min-height:1.5em"><li>Bachelor’s degree and 6+ years of experience</li></ul><ul style="min-height:1.5em"><li>Ability to provide guidance and direction to subordinates within parameters of MeridianLink policies </li></ul><ul style="min-height:1.5em"><li>Ability to interpret financials within the scope of MeridianLink's impact and longevity </li></ul><ul style="min-height:1.5em"><li>Ability to execute financials, business planning, organizational priorities, and workforce </li></ul><ul style="min-height:1.5em"><li>Ability to work on issues requiring the analysis of data, and relevant factors and resolve problems </li></ul><ul style="min-height:1.5em"><li>Ability to develop and manage routine operational plans </li></ul><ul style="min-height:1.5em"><li>Ability to interact with subordinate supervisors and functional peer groups. Interaction requires interpreting and explaining information to audiences familiar with the subject </li></ul><ul style="min-height:1.5em"><li>Ability to work on issues requiring the analysis of data, and relevant factors, and resolve problems </li></ul><ul style="min-height:1.5em"><li>Ability to gain the cooperation of others by conducting presentations of technical information concerning specific projects and programs </li></ul>

Manager of Product Management

Position Summary:As a Business Analyst for the Software Integration Services (SIS) team, you will use your strong knowledge of core integration to bridge the gap between business and technical requirements. You will assist the manager with assessing core integration processes, determine requirements, and recommending best practices and solutions based on client business needs. You will interact with clients and trainers to produce precise and clear specifications that can be then handed to SIS engineers for implementation, as well as provide reassurance and quickly resolve inquiries in your area of expertise. You will need to keep up to date with existing and future core integration offerings, helping document processes and procedures, and engage in best practice development initiatives.Expected Duties:<ul style="min-height:1.5em"><li>Effectively facilitate communication between stakeholders (Developers, Trainers, Product, Vendors, Clients, Sales, Services).</li><li>Scope project requirements, document risks as it relates to core integration requests.</li><li>Work with clients, internal teams, and vendors to resolve obstacles to core integration implementations.</li><li>Act as liaison between SIE and SIS for implementation of new core system integrations.</li><li>Maintain SIS documentation.</li><li>Manage core integration tracker files and identify and recommend changes to default mapping.</li><li>Assist in monitoring project progress, follow-up with stakeholders and provide relevant feedback.</li><li>Support the initiative to accelerate project delivery.</li><li>Other duties assigned as needed (triage tickets, train new team members, take a lead role on initiatives related to areas of expertise).Qualifications: Knowledge, Skills and Abilities</li><li>2+ years of relevant experience as a technical team lead or analyst for Banking Core Systems implementations (Fiserv DNA and/or Corelation Keystone preferred).</li><li>Extensive knowledge of banking core system integrations.</li><li>Excellent verbal and written communication skills.</li><li>Strong troubleshooting skills.</li><li>High degree of initiative and proven ability to exercise independent judgement.</li><li>Strong customer service skills and abilities.</li><li>Demonstrated ability to effectively develop, maintain and document business processes, workflows, product architecture and product design best practices.</li><li>Demonstrated ability to produce project plans and executive summaries.</li><li>Experience working with developers.</li><li>Bachelor’s Degree in Computer Science, and/or relevant professional experience.</li><li>At least two years of relevant experience as a technical team leader or analyst for Banking Core Systems implementations.</li><li>Basic competence in at least one programming language.</li><li>Knowledge of system implementations and customization.</li><li>Familiarity with SQL.</li><li>Experience with Azure Application Insights (Kusto query language) is preferred.</li><li>Basic understanding of networking concepts and troubleshooting is preferred.</li></ul>

Core Integration Business Analyst

Client Support SpecialistJob SummaryAs a Client Support Specialist, you will play a vital role as first line of defense in providing exceptional support to our customers. Your responsibilities encompass accepting and resolving customer communication, addressing inquiries, and ensuring that client issues are efficiently resolved. This role involves responding to incoming client communications, meticulous documentation of interactions in our case management systems, facilitating escalations when necessary and keeping clients informed about ongoing issue resolutions. You will directly resolve client inquiries using established methods, with a commitment to customer satisfaction.Responsibilities· Coordinate with internal departments to resolve issues and through with the client until completion.· Expected to take inquiries from systems and use basic level direction and discretion/decision-making authority as needed to resolve customer issues.· Responsible for assisting in the development of support delivery strategy and related processes, escalation procedures and training.· Provide information about products and/or services, answer questions, and resolve problems and issues.· Complete tasks or activities supporting the implementation of procedures.· Ensuring inquiries are followed up on and provided a resolution.Qualifications: Knowledge, Skills and Abilities:· Prior education or career experience.· You'll apply acquired job skills, company policies, and procedures to complete tasks with little supervision. The position involves performing routine tasks and using a basic skill set and proficiency in the subject area.· Ability to determine a course of action based on guidelines and modify processes as needed.· Exercise judgment within defined procedures to determine appropriate actions.· Build productive internal and external relationships to resolve mutual problems through collaboration.· Preferred: Bachelor's degree and 0-2 years of related experience or equivalent work experience.· Strong relationship-building skills to collaborate on procedures or transactions.This role is ideal for someone who enjoys problem-solving and is passionate about providing excellent customer support. If you're ready to take on this exciting challenge, we'd love to hear from you!

Client Support Specialist (Consumer, Opening, Collect, Insight and Business)

Position Summary:The Software Engineer III is responsible for the development and maintenance of the company's software products. The Software Engineer is responsible for the development and maintenance of individual products. The Software Engineer III will design, develop, document, test, deploy, monitor, and debug new and existing software systems and/or applications. The role will serve as a technical expert on development projects. The role will participate in the full development life cycle including requirements analysis and design.Expected Duties:<ul style="min-height:1.5em"><li>The Software Engineer III will perform overall structure design and development of software systems and applications to address business needs (cloud and/or in-house)</li><li>Responsible for mentoring lower-level peers</li><li>Expected to Use tools and methodologies to create representations for functions and user interface of the desired product</li><li>The Software Engineer III will create "big picture" architectural approaches for software design and implementation to guide the development team</li><li>Responsible for ensuring security, performance, manageability, quality, and consistency of the software architecture across the system and providing technical guidance to development teams</li><li>Expected to conduct research, gather information, interpret data, identify requirements, and create a solution</li></ul>Qualifications: Knowledge, Skills, and AbilitiesThe Software Engineer III will have a full understanding of the areas of responsibility for this role and perform all aspects of the role independently. The role will have work that includes new, highly complex, or highly impactful to the business. The individual should have complete knowledge and a full understanding of the area of specialization, principles, and practices within a professional discipline. The role will include work on problems of diverse scope where analysis of information requires evaluation of identifiable factors. Work is expected to be done independently through independent judgment.<ul style="min-height:1.5em"><li>Ability to assess unusual circumstances and uses sophisticated analytical and problem-solving techniques to identify the cause</li><li>Ability to resolve and assess a wide range of issues in creative ways and suggest variations in approach</li><li>Ability to devise solutions based on limited information and precedent and adapts existing approaches to resolve issues</li><li>Ability to enhance relationships and networks with senior internal/external partners who are not familiar with the subject matter often requires persuasion</li><li>Ability to enhance relationships and networks with senior internal/external partners who are not familiar with the subject matter often requires persuasion</li><li>Bachelor’s degree and 4-6 years of related experience or equivalent work experience</li><li>Programming Languages:4+ Years experience working with distributed web applications</li><li>4+ years of modern front end framework experience, React preferred</li><li>5+ years of experience creating web applications using .net framework, nodeJS, or comparable</li><li>5+ years of experience working with C# and <a target="_blank" rel="noopener noreferrer nofollow" href="http://vb.net">vb.net</a></li><li>Ability to solve problems, and to understand and learn new programming languages and technologies</li><li>Test Driven Development</li><li>Continuous Dev and Continuous Deployment</li><li>Database design and tuning</li><li>Cloud and Azure development</li></ul>

Software Engineer III (C#, React)

The Data Engineering Director is responsible for the development and maintenance of MeridianLink's software products. The Data Engineering subfamily is responsible for the design, build, implementation, and maintenance of data processes throughout the organization. The Data Engineering Director will oversee the strategic direction, establishment/execution of objectives, and/or people management of the Data Engineering function. The role will manage existing data resources, implement new technologies and tools to further enable science and analytics, as well as help, drive scalable data sharing practices. The role is responsible for establishing database management systems, standards, guidelines, and quality assurance for deliverables, such as conceptual design, logical database, taxonomy, data storage and capacity planning, external data interface specification, data loading plan, data maintenance plan, and security policy.Expected Duties:<ul style="min-height:1.5em"><li>The Data Engineering Director will define the tables and fields provided in a database using standards and guidelines such as conceptual design, capacity planning, external data interface specification, data loading plans, data maintenance plans, and security policy to code complex programs and builds windows, screens, and reports</li><li>Expected to oversee database management systems, standards, guidelines, and quality assurance</li><li>Responsible for managing database deliverables, such as conceptual design, logical database, capacity planning, external data interface specification, data loading plan, data maintenance plan, and security policy</li><li>The Data Engineering Director will work with tools, languages, data processing frameworks, and databases such as R, Python, SQL, MongoDB, Redis, Hadoop, Spark, Hive, Scala, Bigtable, Cassandra, Presto, Strom</li><li>Expected to work with structured and unstructured data from a variety of data stores, such as data lakes, relational database management systems, and/or data warehouses</li><li>Manages the adaptation of business requirements, developed by modeling/development staff and systems engineers, and develops the data, database specifications, and table and element attributes for an application.</li></ul>Qualifications: Knowledge, Skills, and AbilitiesThe management position is expected to execute processes within a subfunction or department. The role requires the establishment of annual objectives and the execution of tactics to meet those objectives. The management role often includes P&amp;L responsibilities. The role will have a broad knowledge of the field with proven leadership skills. The individual in the role will be responsible for hiring, firing, performance appraisals, and pay reviews with managing the activities of first-level managers and/or supervisors. The management position will guide by function or department practices and well-defined management precedents.<ul style="min-height:1.5em"><li>Bachelor’s degree and 8+ years of relevant experience</li><li>Ability to Provides guidance to subordinates within the latitude of established MeridianLink policies</li><li>Ability to recommend changes to policies and establishes procedures that affect section or multiple disciplines</li><li>Ability to executes financials, business planning, organizational priorities, and workforce</li><li>Ability to follows processes and operational policies in selecting methods and techniques for obtaining solutions</li><li>Ability to develop and manages operational initiatives to deliver tactical results</li><li>Interacts frequently with subordinate supervisors, customers, and/or functional peer group professionals, involving matters between sections and multiple units</li><li>Responsible for impact partnering with key contacts outside own area of expertise and other external stakeholders</li><li>Ability to effectively communicates and presents results and recommendations across discipline</li><li>Ability to participate with senior management to establish strategic plans and objectives. Makes final decisions on implementation and ensures operational effectiveness</li><li>Ability to effectively cascades functional strategy and contributes to development of organizational policies</li></ul>

Director, Data Engineering

Sr. Software Engineer – Full Stack (AI focus)Position Summary:We are seeking a Senior Full-Stack Software Engineer to join our growing team focused on developing AI-powered experiences for our products using Python, React, and modern cloud technologies. You'll work closely with product, design, and fellow engineers to craft seamless AI-powered features that empower users to do their best work.Expected Duties:· Work on AI-powered services that are used across product lines, developing both backend APIs and frontend interfaces.· Mentor lower-level peers and serve as an informal technical lead, particularly in AI/ML integration best practices.· Create and execute processes and procedures for the technical quality, security, performance, and consistency of AI-powered products.· Create "big picture" architectural approaches and implementation plans for AI-integrated software.· Ensure security, performance, and quality of software architectures and provide technical guidance to development teams.· Drive end-to-end system design decisions for scalable enterprise-grade AI platforms and collaborate with Product to evolve requirements into well-architected solutions.· Conduct research, gather information, interpret data, identify requirements, and create innovative solutions for AI-driven products.· Stay current on emerging AI/ML technologies, modern development tooling, and implement security best practices throughout the AI development lifecycle.Qualifications: Knowledge, Skills, and Abilities· Ability to assess unusual circumstances and use sophisticated analytical and problem-solving techniques to identify the cause, particularly with AI integrations.· Ability to resolve and assess a wide range of AI-related issues in creative ways and suggest variations in approach.· Ability to devise AI-powered solutions based on limited information and precedent and adapts existing approaches to resolve complex technical issues.· Strong foundation in both RESTful API development in Python and modern frontend development (React, TypeScript, Vite).· Solid understanding of cloud environments with experience deploying full-stack AI applications.· Experience with modern development tooling across the stack and proficiency with AI-assisted development tools (GitHub Copilot, Claude, etc.).· Track record of taking AI-powered features end-to-end from high-level product concepts to production deployment.· Ability to enhance relationships and networks with senior internal/external partners who are not familiar with AI/ML subject matter, often requiring persuasion and technical expertise.· Bachelor's degree and 6-8 years of related experience or equivalent work experience, with demonstrated experience in full-stack development and AI integration.Preferred Additional Skills:· Hands-on experience integrating AI/ML services (e.g., Azure AI, OpenAI, Anthropic) into production applications.· Knowledge of AI frameworks (e.g., Langchain), LLM orchestration frameworks, and prompt engineering best practices.· Familiarity with modern UI frameworks (Tailwind CSS, shadcn/ui) and React patterns.· Knowledge of containerization (Docker), CI/CD pipelines, and DevOps practices.· Understanding of AI safety, prompt injection prevention, and LLM security considerations.If you’re a self-driven engineer who enjoys working across the entire technology stack and is passionate about building the next generation of AI-powered applications — we’d love to meet you.

Sr. Full-Stack Software Engineer - AI

The Principal Data Engineer will design, build, implement, and maintain data processing pipelines for the extraction, transformation, and loading (ETL) of data from a variety of data sources. The role will develop robust and scalable solutions that transform data into a useful format for analysis, enhance data flow, and enable end-users to consume and analyze data faster and easier. Expected Duties: Principal Data Engineers will design, build, implement, and maintain data processing pipelines for the extraction, transformation, and loading (ETL) of data from a variety of data sources Expected to lead the writing of complex SQL queries to support analytics needs Responsible for developing technical tools and programming that leverage artificial intelligence, machine learning, and big-data techniques to cleanse, organize and transform data and to maintain, defend and update data structures and integrity on an automated basis Principal Data Engineers will evaluate and recommend tools and technologies for data infrastructure and processing. Collaborate with engineers, data scientists, data analysts, product teams, and other stakeholders to translate business requirements to technical specifications and coded data pipelines The role will work with tools, languages, data processing frameworks, and databases such as R, Python, SQL, Databricks, Spark, Delta, APIs. Work with structured and unstructured data from a variety of data stores, such as data lakes, relational database management systems, and/or data warehouses Qualifications: Knowledge, Skills, and Abilities The role will include work on problems of diverse scope where analysis of information requires evaluation of identifiable factors. Work is expected to be done independently through independent judgment. - Ability to assess unusual circumstances and uses sophisticated analytical and problem-solving techniques to identify the cause - Ability to enhance relationships and networks with senior internal/external partners who are not familiar with the subject matter often requires persuasion - Architect and scale our modern data platform to support real-time and batch processing for financial forecasting, risk analytics, and customer insights - Enforce high standards for data governance, quality, lineage, and compliance - Partner with stakeholders across engineering, finance, sales, and compliance to translate business requirements into reliable data models and workflows. - Evaluate emerging technologies and lead POCs that shape the future of our data stack. - Champion a culture of security, automation, and continuous delivery in all data workflows Technical Qualifications: - Deep expertise in Python, SQL, and distributed processing frameworks like Apache Spark, Databricks, Snowflake, Redshift, BigQuery. - Proven experience with cloud-based data platforms (preferably AWS or Azure). - Hands-on experience with data orchestration tools (e.g., Airflow, dbt) and data warehouses (e.g., Databricks, Snowflake, Redshift, BigQuery). - Strong understanding of data security, privacy, and compliance within a financial services context. - Experience working with structured and semi-structured data (e.g., Delta, JSON, Parquet, Avro) at scale. - Familiarity with modelling datasets in Salesforce, Netsuite and Anaplan to solve business use cases required. - Previous experience Democratizing data at scale for the enterprise a huge plus. Educational Qualifications and Work experience - Bachelor's or master's degree in computer science, Engineering, or a related field. - 6-8 years of experience in data engineering, with a strong focus on financial systems on SaaS platforms. MeridianLink has a wonderful culture where people value the work they do and appreciate each other for their contributions. We develop our employees so they can grow professionally by preferring to promote from within. We have an open-door policy with direct access to executives; we want to hear your ideas and what you think. Our company believes that to be productive in the long term, we must have a genuine work-life balance. We understand that employees have families and full lives outside of the office. To that end, we honor their personal commitments. MeridianLink is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, age, national origin, disability, or any other characteristic protected by applicable law. MeridianLink runs a comprehensive background check, credit check, and drug test as part of our offer process.Salary range of $148,000 - $202,000 [It is not typical for offers to be made at or near the top of the range.] The actual salary will be determined based on experience and other job-related factors permitted by law including geographical location.Meridianlink offers: Stock options or other equity-based awardsInsurance coverage (medical, dental, vision, life, and disability)Flexible paid time offPaid holidays401(k) plan with company matchRemote workAll compensation and benefits are subject to the terms and conditions of the underlying plans or programs, as applicable and as may be amended, terminated, or superseded from time to time. #LI-REMOTE

Principal Data Engineer

Business Applications Delivery Consultant – (Accounting/Finance Systems)Job Summary This position will be responsible for the delivery of large, high-value initiatives at MeridianLink with a focus on Accounting and Finance business applications (NetSuite, Anaplan, Coupa, etc.). This role interfaces with internal project management and business stakeholders to provide subject matter expertise on feasibility, scope, timeline, and budgetary impacts of potential new projects. This position will also provide guidance on delivery methodology and determine resource requirements required for success, in addition to directly overseeing the delivery and execution of prioritized projects. A successful candidate must have experience defining and optimizing business processes, reviewing business and technical requirements, scoping large projects and initiatives, and managing delivery of business systems in the following areas: Accounting, Order Fulfillment, Finance, SOX Compliance, Audit, and Financial Reporting. RESPONSIBILITIES<ul style="min-height:1.5em"><li>Coordinate with internal project management and business stakeholders to review upcoming project scope, resourcing requirements, delivery timelines, and budgetary impacts</li><li>Provide subject matter expertise reviewing business systems and business processes for areas of improvement</li><li>Work directly with internal/external developers, and/or other Professional Services organizations to drive project delivery while assisting with configuration/review as required</li><li>Ability to perform configurations and data analysis with knowledge of NetSuite or similarly complex ERPs and related integrated systems</li><li>Effectively communicating insights, plans, and delivery updates to cross-functional team members and management</li><li>Ability to facilitate solution review and sign off from various business stakeholders at all levels</li><li>Ability to create clear knowledge documentation and execute handoff of go-forward maintenance to an internal system maintenance team</li><li>Provide thought leadership in Finance &amp; Accounting systems leading practices and provide solutions to executive leadership</li></ul>QUALIFICATIONS<ul style="min-height:1.5em"><li>Bachelor’s degree from an accredited college/university in Business, Accounting, or Finance</li><li>Coursework or practical experience with Computer Science, Information Technology, or another related field required</li><li>5+ years of business systems experience as administrator and/or analyst (in accounting/financial systems, NetSuite experience required)</li><li>2+ years involvement in managing or configuration in large project delivery of SaaS applications</li><li>Experience in coordinating and managing external Professional Services organizations for project delivery</li><li>Experience with managing work within Agile frameworks</li><li>Experience in SDLC within a SOX controlled environment</li><li>Ability to communicate clearly and effectively and present in front of key stakeholders</li><li>Self-starter with demonstrated ability to meet deadlines, handle and prioritize simultaneous requests</li><li>Previous experience with SaaS company product framework and delivery preferred</li><li>Previous experience with Salesforce CRM/CPQ+, Anaplan, and Coupa is a plus</li></ul>MeridianLink has a wonderful culture where people value the work they do and appreciate each other for their contributions. We develop our employees so they can grow professionally by preferring to promote from within. We have an open-door policy with direct access to executives; we want to hear your ideas and what you think. Our company believes that to be productive in the long term, we must have a genuine work-life balance. We understand that employees have families and full lives outside of the office. To that end, we honor their personal commitments. MeridianLink is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, age, national origin, disability, or any other characteristic protected by applicable law. MeridianLink runs a comprehensive background check, credit check, and drug test as part of our offer process.Salary range of $114,300 to $161,400 (It is not typical for offers to be made at or near the top of the range.) The actual salary will be determined based on experience and other job-related factors permitted by law including geographical location.Meridianlink offers: Stock options or other equity-based awardsInsurance coverage (medical, dental, vision, life, and disability)Flexible paid time offPaid holidays401(k) plan with company matchRemote workAll compensation and benefits are subject to the terms and conditions of the underlying plans or programs, as applicable and as may be amended, terminated, or superseded from time to time. #LI-REMOTE

Business Applications Delivery Consultant

Position Summary:As an Associate Implementation Analyst, you'll be instrumental in delivering top-notch implementation and ongoing managed services, training, and other professional offerings to both new and existing customers. You'll lead the full life cycle of client deployments for our software, managing expectations, meeting timelines, and acting as a key liaison between clients and various company departments. Your role will also involve educating clients on software capabilities and communicating enhancement ideas to our Product team. Expected Duties:Credential Gathering: Collect core credentials, third-party credentials, product requirements, and client documents.Product Workbooks: Provide and review product workbooks with clients.Troubleshooting: Review and troubleshoot third-party issues.Client Support: Assist with client validation configuration.Software Expertise: Develop a growing understanding of MeridianLink’s licensed software to educate clients and provide best practice recommendations.Project Management: Adhere to project schedules, ensuring all resources meet timelines effectively. Qualifications: Knowledge, Skills, and AbilitiesThis entry-level role is perfect for someone looking to gain foundational skills and on-the-job training. You'll be closely supervised with little latitude for independent judgment, focusing on building your proficiency in the subject area.Entry-Level Professional: No prior professional-level experience required.Basic Skill Set: Requires a basic skill set and proficiency.Guided Work: Conduct work assignments as directed.Education and Experience: Bachelor’s degree and 0-2 years of professional experience.Onboarding Activities: Ability to perform client/third-party onboarding activities.Support and Assistance: Ability to shadow and assist in configuration and UAT implementation activities. This position is ideal for a proactive individual eager to start their career in implementation services. If you're passionate about learning and client success, we’d love to hear from you!MeridianLink has a wonderful culture where people value the work they do and appreciate each other for their contributions. We develop our employees so they can grow professionally by preferring to promote from within. We have an open-door policy with direct access to executives; we want to hear your ideas and what you think. Our company believes that to be productive in the long term, we must have a genuine work-life balance. We understand that employees have families and full lives outside of the office. To that end, we honor their personal commitments.MeridianLink is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, age, national origin, disability, or any other characteristic protected by applicable law.MeridianLink runs a comprehensive background check, credit check, and drug test as part of our offer process.Salary range of $60,000 - $91,100. [It is not typical for offers to be made at or near the top of the range.] The actual salary will be determined based on experience and other job-related factors permitted by law including geographical location.Meridianlink offers:Insurance coverage (medical, dental, vision, life, and disability)Robust paid time offPaid holidays401(k) plan with company matchRemote workAll compensation and benefits are subject to the terms and conditions of the underlying plans or programs, as applicable and as may be amended, terminated, or superseded from time to time.#LI-REMOTE

Associate Implementation Analyst

Sales Training ManagerJob Summary:We are looking for a dynamic and strategic Sales Training Manager to lead the development, delivery, and continuous enhancement of essential skills within our sales organization. This position reports to the Senior Director of Revenue Enablement. The Sales Training Manager will design and develop training programs that align with our sales competencies and goals. The ideal candidate should feel comfortable collaborating with sales leaders, creating curriculum, and leading training sessions focused on methodology, sales skills, and industry knowledge. This role requires a blend of strategic planning, hands-on training, and ongoing improvement to ensure our sales team has the skills, knowledge, and resources they need to succeed. RESPONSIBILTIES<ul style="min-height:1.5em"><li>Training Program Development &amp; Delivery.</li><li>Design and implement a structured 30-60-90-day onboarding program for all sales roles.</li><li>Develop and maintain a scalable, multi-modal sales curriculum (e.g., eLearning, live workshops, video content, job aids).</li><li>Create and manage certification programs to validate knowledge and skill proficiency across roles.</li><li>Sales Skills &amp; Process Enablement.</li><li>Deliver training on core selling skills: prospecting, negotiation, value-based selling, etc.</li><li>Reinforce adoption of MeridianLink’s sales methodology and sales process.</li><li>Partner with Sales Leadership to identify skill gaps and tailor training accordingly.</li><li>Product &amp; Competitive Knowledge.</li><li>Collaborate with Product Marketing and Product Management to ensure sales teams are up to date on product capabilities, use cases, and competitive differentiators.</li><li>Develop tools and training to support competitive positioning and objection handling.</li><li>Measurement &amp; Continuous Improvement.</li><li>Track training effectiveness through assessments, certifications, and performance metrics.</li><li>Gather feedback from stakeholders to continuously improve training content and delivery.</li></ul>QUALIFICATIONS<ul style="min-height:1.5em"><li>Required:</li><li>5+ years of experience in sales training, sales enablement, or sales leadership roles.</li><li>Direct experience working in sales and/or solution consulting, ideally within the fintech, SaaS, or financial services industry.</li><li>Proven experience designing and delivering sales training programs across multiple modalities.</li><li>Strong understanding of B2B sales processes and methodologies.</li><li>Experience with LMS platforms, video creation tools, and sales enablement technologies.</li><li>Excellent communication, facilitation, and project management skills.</li><li>Ability to work cross-functionally and influence without authority.</li><li>Preferred:</li><li> Experience in SaaS or fintech industries.</li><li>Familiarity with MEDDIC, Challenger, or similar sales methodologies.</li><li>Instructional design certification or adult learning theory background.</li><li>Experience with tools like Gong, Highspot, Salesforce, Seismic, or similar.</li></ul>MeridianLink has a wonderful culture where people value the work they do and appreciate each other for their contributions. We develop our employees so they can grow professionally by preferring to promote from within. We have an open-door policy with direct access to executives; we want to hear your ideas and what you think. Our company believes that to be productive in the long term, we must have a genuine work-life balance. We understand that employees have families and full lives outside of the office. To that end, we honor their personal commitments. MeridianLink is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, age, national origin, disability, or any other characteristic protected by applicable law. MeridianLink runs a comprehensive background check, credit check, and drug test as part of our offer process.Salary range of $94,500 to $133,400 (It is not typical for offers to be made at or near the top of the range.) The actual salary will be determined based on experience and other job-related factors permitted by law including geographical location.Meridianlink offers: Stock options or other equity-based awardsInsurance coverage (medical, dental, vision, life, and disability)Flexible paid time offPaid holidays401(k) plan with company matchRemote workAll compensation and benefits are subject to the terms and conditions of the underlying plans or programs, as applicable and as may be amended, terminated, or superseded from time to time. #LI-REMOTE

Sales Training Manager

Position Summary: As a Product Manager, you'll play a vital role in our Product Management team, driving corporate strategy, product-level P&amp;Ls, and operating rhythms. You'll oversee the product roadmap, Go-To-Market strategy, and pricing for a product or set of products. Acting as an intermediary between market/business requirements and engineering, you'll advocate for the product internally and lead the product team to make informed business decisions. Expected Duties: -Product Success: Maximize the output of the development team within a scrum framework to ensure the product's success. -Roadmap Prioritization: Drive product roadmap prioritization, clearly express product backlog items, order items to best achieve goals, and optimize the value of the team's work. -Team Participation: Participate in stand-up meetings, lead sprint planning, and facilitate product demos. -Data Analysis: Analyze user data and market data to identify product opportunities. -Customer Understanding: Understand user and customer needs, working across departments to bring the product to life and communicate the voice of the customer. Qualifications: Knowledge, Skills, and Abilities -Professional Expertise: Perform simple to moderately difficult tasks independently, supporting seasoned peers and management on more complex aspects. -Analytical Skills: Work on problems of moderate scope, often varied and routine, requiring a review of various factors. -Judgment: Exercise judgment within defined procedures and practices to determine appropriate action. -Problem-Solving: Apply learned techniques and contribute to analysis and investigation to solve problems. -Relationship Building: Build productive internal/external working relationships to resolve mutual problems by collaborating on procedures or transactions. -Experience: Bachelor's degree and 2-4 years of relevant professional experience in building mortgage technology is strongly preferred (or equivalent work experience). Join us and help drive the success of our product management initiatives! MeridianLink has a wonderful culture where people value the work they do and appreciate each other for their contributions. We develop our employees so they can grow professionally by preferring to promote from within. We have an open-door policy with direct access to executives; we want to hear your ideas and what you think. Our company believes that to be productive in the long term, we must have a genuine work-life balance. We understand that employees have families and full lives outside of the office. To that end, we honor their personal commitments.MeridianLink is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, age, national origin, disability, or any other characteristic protected by applicable law. MeridianLink runs a comprehensive background check, credit check, and drug test as part of our offer process.Salary range of $98,900 - $141,200. [It is not typical for offers to be made at or near the top of the range.] The actual salary will be determined based on experience and other job-related factors permitted by law including geographical location.Meridianlink offers:Insurance coverage (medical, dental, vision, life, and disability)Robust paid time offPaid holidays401(k) plan with company matchRemote workAll compensation and benefits are subject to the terms and conditions of the underlying plans or programs, as applicable and as may be amended, terminated, or superseded from time to time. #LI-REMOTE

Product Manager (Mortgage Product)

Position Summary: The System Administration Consultant is responsible for delivering implementation and ongoing managed services, training, and other professional offerings to new and existing customers. This role will assist clients with configuration needs, provide guidance on optimal product setup, and align solutions with client processes. The consultant will configure company products on behalf of clients, advise on best practices, and build strong business relationships. Key Responsibilities:-Develop a strong understanding of the company’s software to educate clients and provide best practice recommendations.-Partner with clients to develop and implement initiatives that support their goals and objectives.-Collect business requirements and implement changes within the company’s Consumer, Opening, and Portal systems.-Organize tasks to maximize productivity, efficiently use resources, and meet project timelines.-Create deliverables for clients, review results, and provide recommendations using a consultative approach.-Identify potential issues early, resolve them proactively, and communicate product improvements.-Support effective communication with stakeholders throughout the project cycle.-Provide proactive, responsive client service, ensuring questions and requests are addressed promptly.-Contribute to knowledge sharing and service innovation initiatives within the team. Qualifications:-Bachelor’s degree or equivalent work experience.-2–4 years of related experience in loan origination or account origination systems.-Strong proficiency with Microsoft systems.-Ability to work independently on moderately complex projects and collaborate with team members on more complex initiatives.-Strong problem-solving and decision-making skills within defined procedures and practices.-Effective at building productive client and team relationships.-Excellent communication skills, both verbal and written.-Strong organizational skills with the ability to manage multiple projects simultaneously.-Comfort with remote presentations and group discussions.-Team-oriented, adaptable, and able to balance multiple priorities.-Knowledge of customer service principles and practices.MeridianLink has a wonderful culture where people value the work they do and appreciate each other for their contributions. We develop our employees so they can grow professionally by preferring to promote from within. We have an open-door policy with direct access to executives; we want to hear your ideas and what you think. Our company believes that to be productive in the long term, we must have a genuine work-life balance. We understand that employees have families and full lives outside of the office. To that end, we honor their personal commitments. MeridianLink is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, age, national origin, disability, or any other characteristic protected by applicable law. MeridianLink runs a comprehensive background check, credit check, and drug test as part of our offer process. Salary range of $78,100-$110,300. [It is not typical for offers to be made at or near the top of the range.] The actual salary will be determined based on experience and other job-related factors permitted by law. Meridianlink offers: Insurance coverage (medical, dental, vision, life, and disability) Flexible paid time off Paid holidays 401(k) plan with company match Remote work All compensation and benefits are subject to the terms and conditions of the underlying plans or programs, as applicable and as may be amended, terminated, or superseded from time to time. #LI-REMOTE

The Instructional Designer is responsible for designing, developing engaging learning experiences for employees across the organization. This role focuses on instructional design and Learning Management System (LMS) administration to support employee development, onboarding, compliance, and career growth initiatives. The Instructional Designer collaborates with stakeholders to ensure training content is effective, up-to-date, and aligned with business goals.Expected Duties: <ul style="min-height:1.5em"><li>Work with the Employee Training and Development Partner and other business resources to conduct needs analysis to identify learning objectives and appropriate training design</li><li>Develop storyboards, scripts, and prototypes for computer-based learning content.</li><li>Design instructional materials, including instructor-led training, job aids, and assessments.</li><li>Apply adult learning principles and instructional design models to create effective learning experiences </li><li>Collaborate with subject matter experts (SMEs) from across the business to gather content, ensure accuracy and that the learning meets outlined objectives. </li><li>Perform quality assurance on learning materials for clarity, engagement, and accessibility.</li><li>Evaluate training effectiveness through assessments, feedback, and analytics; recommend improvements.</li><li>Stay updated on industry trends, emerging technologies, and best practices in instructional design.</li><li>Manage courses in Learning Management System (LMS)</li><li>Key Responsibilities</li><li>Instructional Design &amp; Development</li><li>Conduct needs assessments in partnership with the Employee Training and Development Partner and business stakeholders to identify learning objectives and appropriate instructional strategies.</li><li>Design and develop engaging learning content including eLearning modules, instructor-led training, job aids, and assessments using instructional design best practices and adult learning principles.</li><li>Create storyboards, scripts, and prototypes for digital learning experiences.</li><li>Collaborate with subject matter experts (SMEs) to gather content and ensure instructional accuracy and relevance.</li><li>Apply accessibility standards and inclusive design principles to all learning materials.</li><li>Perform quality assurance reviews to ensure clarity, consistency, and learner engagement.</li><li>Evaluate training effectiveness through assessments, learner feedback, and performance metrics.</li><li>Recommend and implement improvements to enhance learning outcomes and user experience</li><li>LMS Administration</li><li>Manage and maintain courses, learning paths, and user data within the Learning Management System (LMS).</li><li>Monitor course performance and learner progress using LMS analytics and reporting tools.</li><li>Troubleshoot LMS issues and provide technical support to users as needed.</li><li>Ensure compliance with eLearning standards such as SCORM and xAPI.</li><li>Support LMS upgrades, integrations, and configuration changes in collaboration with IT and vendor partners.</li><li>Stay current with trends in instructional design, learning technologies, and LMS capabilities</li></ul> Qualifications: Knowledge, Skills, and Abilities<ul style="min-height:1.5em"><li>Career-development professional within the subject area</li><li>Requires moderate skill set and proficiency in the subject area </li><li>Ability to conduct work assignments of increasing complexity under moderate supervision with some latitude for independent judgment</li><li>Bachelor’s degree and 2-4 years of relevant experience</li><li>Teamwork attitude, flexibility, and ability to manage different responsibilities/priorities at the same time</li><li>Preferred Skills</li><li>Proficiency in eLearning authoring tools such as Articulate Storyline, Adobe Captivate, or similar platforms.</li><li>Strong understanding of SCORM, xAPI, and other eLearning standards.</li><li>Experience with LMS administration, including course setup, user management, and reporting.</li><li>Knowledge of instructional design models (e.g., ADDIE, SAM) and adult learning theory.</li><li>Excellent communication and collaboration skills.</li><li>Ability to manage multiple projects and meet deadlines in a fast-paced environment.</li></ul>MeridianLink has a wonderful culture where people value the work they do and appreciate each other for their contributions. We develop our employees so they can grow professionally by preferring to promote from within. We have an open-door policy with direct access to executives; we want to hear your ideas and what you think. Our company believes that to be productive in the long term, we must have a genuine work-life balance. We understand that employees have families and full lives outside of the office. To that end, we honor their personal commitments. MeridianLink is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, age, national origin, disability, or any other characteristic protected by applicable law. MeridianLink runs a comprehensive background check, credit check, and drug test as part of our offer process. Base Salary range is $64,500 - $91,100 (It is not typical for offers to be made at or near the top of the range.) The actual salary will be determined based on experience and other job-related factors permitted by law including geographical location. Meridianlink offers:Insurance coverage (medical, dental, vision, life, and disability)Flexible paid time offPaid holidays401(k) plan with company matchRemote workAll compensation and benefits are subject to the terms and conditions of the underlying plans or programs, as applicable and as may be amended, terminated, or superseded from time to time. #LI-REMOTE

Instructional Designer

The Market Analyst will play a critical role in shaping MeridianLink’s competitive intelligence strategy by delivering insights that inform product positioning, go-to-market strategies, and sales enablement. This role will support the MeridianLink team by centralizing and analyzing competitive data, synthesizing market trends, and helping to scale intelligence across the organization through competitive intelligence tools. Key Responsibilities Competitive Intelligence:·Monitor and analyze competitor strategies, product offerings, pricing, and positioning.·Partner with Product Marketing Managers to maintain and update battlecards, win/loss insights, and competitive profiles.·Partner with Sales, RevOps, and Product to gather field intelligence and validate insights. Market Research &amp; Trend Analysis:·Conduct research on industry trends, customer behavior, and emerging technologies.·Track macroeconomic and regulatory shifts impacting financial institutions and fintechs.· Support quarterly market landscape updates and strategic planning sessions. Insight Reporting &amp; Enablement:·Develop dashboards and presentations to communicate findings to stakeholders.·Collaborate with Product Marketing Managers to integrate insights into messaging, campaigns, and product launches.·Support sales enablement with objection handling, trap questions, and competitive positioning. Tool &amp; Process Ownership:· Assist in implementation of CI tools (e.g., Klue, Crayon) and continue to manage to ensure data hygiene and stakeholder engagement.· Help define and evolve CI governance and reporting package. Qualifications·3–5 years of experience in market research, competitive intelligence, or product marketing.·Strong analytical skills with experience in Excel, Powerpoint, or similar tools.·Familiarity with CI platforms (e.g., Klue, Crayon) and CRM systems (e.g., Salesforce).·Excellent communication and storytelling skills—able to distill complex data into clear insights.·Experience in B2B SaaS or fintech preferred.MeridianLink has a wonderful culture where people value the work they do and appreciate each other for their contributions. We develop our employees so they can grow professionally by preferring to promote from within. We have an open-door policy with direct access to executives; we want to hear your ideas and what you think. Our company believes that to be productive in the long term, we must have a genuine work-life balance. We understand that employees have families and full lives outside of the office. To that end, we honor their personal commitments.MeridianLink is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, age, national origin, disability, or any other characteristic protected by applicable law. MeridianLink runs a comprehensive background check, credit check, and drug test as part of our offer process.Salary range of $80,000 - $117,400. [It is not typical for offers to be made at or near the top of the range.] The actual salary will be determined based on experience and other job-related factors permitted by law including geographical location.Meridianlink offers: Potential For Equity-Based AwardsInsurance coverage (medical, dental, vision, life, and disability)Flexible paid time offPaid holidays401(k) plan with company matchRemote workAll compensation and benefits are subject to the terms and conditions of the underlying plans or programs, as applicable and as may be amended, terminated, or superseded from time to time. #LI-REMOTE

Sr. Market Analyst

As a Product Manager, you'll play a vital role in our Product Management team, driving corporate strategy, product-level P&amp;Ls, and operating rhythms. You'll oversee the product roadmap, Go-To-Market strategy, and pricing for a product or set of products. Acting as an intermediary between market/business requirements and engineering, you'll advocate for the product internally and lead the product team to make informed business decisions. Expected Duties: -Product Success: Maximize the output of the development team within a scrum framework to ensure the product's success. -Roadmap Prioritization: Drive product roadmap prioritization, clearly express product backlog items, order items to best achieve goals, and optimize the value of the team's work. -Team Participation: Participate in stand-up meetings, lead sprint planning, and facilitate product demos. -Data Analysis: Analyze user data and market data to identify product opportunities. -Customer Understanding: Understand user and customer needs, working across departments to bring the product to life and communicate the voice of the customer. Qualifications: Knowledge, Skills, and Abilities -Professional Expertise: Perform simple to moderately difficult tasks independently, supporting seasoned peers and management on more complex aspects. -Analytical Skills: Work on problems of moderate scope, often varied and routine, requiring a review of various factors. -Judgment: Exercise judgment within defined procedures and practices to determine appropriate action. -Problem-Solving: Apply learned techniques and contribute to analysis and investigation to solve problems. -Relationship Building: Build productive internal/external working relationships to resolve mutual problems by collaborating on procedures or transactions. -Experience: Bachelor's degree and 2-4 years of relevant professional experience in building financial technology is strongly preferred (or equivalent work experience). Join us and help drive the success of our product management initiatives! MeridianLink has a wonderful culture where people value the work they do and appreciate each other for their contributions. We develop our employees so they can grow professionally by preferring to promote from within. We have an open-door policy with direct access to executives; we want to hear your ideas and what you think. Our company believes that to be productive in the long term, we must have a genuine work-life balance. We understand that employees have families and full lives outside of the office. To that end, we honor their personal commitments.MeridianLink is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, age, national origin, disability, or any other characteristic protected by applicable law. MeridianLink runs a comprehensive background check, credit check, and drug test as part of our offer process.Salary range of $98,900 - $141,200. [It is not typical for offers to be made at or near the top of the range.] The actual salary will be determined based on experience and other job-related factors permitted by law including geographical location.Meridianlink offers: Potential For Equity-Based AwardsInsurance coverage (medical, dental, vision, life, and disability)Robust paid time offPaid holidays401(k) plan with company matchRemote workAll compensation and benefits are subject to the terms and conditions of the underlying plans or programs, as applicable and as may be amended, terminated, or superseded from time to time. #LI-REMOTE

Product Manager (Access Product)

We are seeking a Senior Software Engineer to join our growing team focused on developing a no-code/low-code platform using C#, .NET, and modern cloud technologies. This platform empowers domain experts and knowledge workers—particularly in the loan origination space—to build applications and workflows without requiring deep programming knowledge. In this role, you'll design and implement intuitive, scalable, and high-performance tools that simplify the application development process, while maintaining a strong focus on security, maintainability, and user experience. Key Responsibilities: - Design, develop, and maintain no-code/low-code software solutions using C# and .NET. - Drive system design and architecture decisions to ensure a performant and scalable enterprise-grade platform. - Build user interfaces and workflows that simplify application development for non-technical users. - Collaborate closely with UX/UI designers to ensure a smooth, intuitive user experience. - Integrate third-party services and internal systems via RESTful APIs. - Implement and promote security best practices throughout the development lifecycle. - Construct and maintain unit tests, conduct code reviews, and perform thorough debugging to ensure software quality. - Support workflow automation and business rules integration within the platform. - Stay current on trends and emerging technologies in .NET, cloud computing, and no-code development. Desired Qualifications:- Bachelor’s degree and 6-8 years of related experience or equivalent work experience- Strong proficiency in C#, .NET Core, and either Blazor or Razor, with hands-on experience in full-stack application development. - Experience working with RESTful APIs and integrating third-party services. - Solid understanding of cloud environments, preferably Microsoft Azure.- Proven experience with EF Core and SQL Server for database design and performance tuning. - Knowledge of no-code/low-code architectures, and how to build systems for non-developer users. - Experience with workflow automation, rules-based engines, and enterprise SaaS development. - Ability to write clean, maintainable, scalable code following best practices.- Strong analytical and problem-solving skills, with the ability to work effectively in a team-oriented, agile environment.- Experience with AI-assisted development tools (such as GitHub Copilot) or AI integration in development workflows is highly preferred. Bonus Skills- Familiarity with the loan origination process or financial tech platforms. - Experience building developer tools or platforms for technical and non-technical users alike. - Exposure to CI/CD pipelines, DevOps practices, and containerized environments. If you're passionate about creating tools that empower users to build and innovate, and you enjoy working at the intersection of UX, scalability, and modern development practices — we’d love to meet you. MeridianLink has a wonderful culture where people value the work they do and appreciate each other for their contributions. We develop our employees so they can grow professionally by preferring to promote from within. We have an open-door policy with direct access to executives; we want to hear your ideas and what you think. Our company believes that to be productive in the long term, we must have a genuine work-life balance. We understand that employees have families and full lives outside of the office. To that end, we honor their personal commitments. MeridianLink is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, age, national origin, disability, or any other characteristic protected by applicable law. MeridianLink runs a comprehensive background check, credit check, and drug test as part of our offer process.Salary range of $148,000 - $202,000 (It is not typical for offers to be made at or near the top of the range.) The actual salary will be determined based on experience and other job-related factors permitted by law including geographical location. Meridianlink offers:Stock options or other equity-based awardsInsurance coverage (medical, dental, vision, life, and disability)Flexible paid time offPaid holidays401(k) plan with company matchRemote workAll compensation and benefits are subject to the terms and conditions of the underlying plans or programs, as applicable and as may be amended, terminated, or superseded from time to time. #LI-REMOTE

Sr Software Engineer

Position Summary: We’re looking for a Marketing Analyst who thrives in a fast-paced, high-energy environment and is passionate about marketing technology, analytics, and campaign operations. This is a fully remote role ideal for someone who thrives in a fast-paced environment, loves marketing technology, and is passionate about building scalable systems that drive measurable impact.RESPONSIBILITIES <ul style="min-height:1.5em"><li>Marketing Analytics &amp; Reporting</li><li>Build and maintain dashboards and reports to track campaign performance, lead flow, and funnel health.</li><li>Analyze marketing data to uncover insights and recommend optimizations.</li><li>Support attribution modeling and lead lifecycle analysis.</li><li>MarTech &amp; Campaign Operations</li><li>Own and manage the marketing technology stack, with a strong emphasis on HubSpot (must love workflows, lists, and lifecycle stages).</li><li>Support campaign execution by building scalable, repeatable processes across platforms.</li><li>Assist in the execution and QA of email, digital, and integrated campaigns.</li><li>Support lead scoring, segmentation, and data hygiene efforts.</li><li>Marketing Ops Generalist</li><li>Collaborate cross-functionally with content, demand gen, product marketing, and sales teams.</li><li>Partner with Marketing, Sales, and RevOps to ensure data integrity and alignment across HubSpot, Salesforce, 6sense, and Outreach.</li><li>Help manage marketing project timelines, documentation, and process improvements.</li><li>Jump into ad hoc projects and troubleshoot issues across the MarTech stack.</li></ul>QUALIFICATIONS<ul style="min-height:1.5em"><li>Bachelors degree and 2-4 years experience or professional experience equivalent .</li><li>A bias for action: you move quickly, but with intention and quality.</li><li>A builder’s mindset: you think in systems, not one-offs.</li><li>Startup grit. You iterate quickly, embrace ambiguity, and enjoy scaling systems from scrappy to sophisticated.</li><li>Preferred 5 years of experience in marketing operations.</li><li>Deep expertise in HubSpot—you know your way around workflows, custom properties, and reporting like a pro.</li><li>Hands-on experience with Salesforce, 6sense, and Outreach (or similar tools).</li><li>Strong analytical skills—you’re comfortable working with data, can hold your own in Excel/Google Sheets skills, have some familiarity with BI tools (e.g., Tableau, Power BI), and, most importantly, can translate data it into actionable insights.</li><li>Passion for marketing technology and data-driven decision-making.</li></ul>MeridianLink has a wonderful culture where people value the work they do and appreciate each other for their contributions. We develop our employees so they can grow professionally by preferring to promote from within. We have an open-door policy with direct access to executives; we want to hear your ideas and what you think. Our company believes that to be productive in the long term, we must have a genuine work-life balance. We understand that employees have families and full lives outside of the office. To that end, we honor their personal commitments. MeridianLink is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, age, national origin, disability, or any other characteristic protected by applicable law. MeridianLink runs a comprehensive background check, credit check, and drug test as part of our offer process.Salary range of $70,000 to $100,200 (It is not typical for offers to be made at or near the top of the range.) The actual salary will be determined based on experience and other job-related factors permitted by law including geographical location.Meridianlink offers: Stock options or other equity-based awardsInsurance coverage (medical, dental, vision, life, and disability)Flexible paid time offPaid holidays401(k) plan with company matchRemote workAll compensation and benefits are subject to the terms and conditions of the underlying plans or programs, as applicable and as may be amended, terminated, or superseded from time to time. #LI-REMOTE

Marketing Operations Analyst

Job Summary Your strong communication skills help you collaborate well with our business partners and clients to onboard new services, support existing services, and provide technical support related to integrations for clients on our software platform. You enjoy problem solving, and take pride when you find answers to help clients. In addition, you’re capable of working with minimal supervision, coachable and willing to continually learn and improve, and work well in a team environment. Your contributions help make our rapidly growing software platform the solution for all of our clients’ business needs. RESPONSIBILITIES•Manage projects to onboard new services with business partners, including clients, vendor partners, and third-party developers.•Work with business partners as the primary contact to onboard their products &amp; services via our integration APIs.•Work with our Strategic Partnership Manager to ensure that integration agreements are executed.•Host kick-off calls and web meetings with business partners as needed during the onboarding process.•Provide technical support (phone, email, and chat) to business partners during the onboarding process, and subsequently on a continuing basis as needed. This involves reading, stepping through the source code, and analyzing system communication in XML formats.•Develop and maintain framework integration guides, schemas, and other supporting documentation.•Work with system Product Design Engineers to become familiar with integrations and system behaviors.•Provide technical support regarding integrations to clients, internal staff, and sometimes, vendor partners.•Contribute to our Knowledgebase so our clients can self-serve when possible.•Create and maintain how-to guides for clients.•Create and maintain integration documentation for business partners, clients, and internal staff.•Work with other teams to investigate, design, implement, and/or execute to increase scalability of support in integrations.•Review and provide feedback to feature requirements and system designs.•Verify system changes affecting integrations.•Design then drive or implement test automation to prevent issues.•Find opportunities to document frequently occurring integration issues. QUALIFICATIONS•Bachelor’s degree with a 3.0+ GPA from an accredited college/university in a technical or business related field with programming exposure, OR 3 years of experience in a technical support role. Preferred •Great organizational skills•Preferred (one or more of the following)•Familiarity with a programming language (object-oriented preferred)•Familiarity with web API and/or XML•Prior experience in customer service•Prior experience in the mortgage industry•Ability to troubleshoot data flow processes, translation mapsMeridianLink has a wonderful culture where people value the work they do and appreciate each other for their contributions. We develop our employees so they can grow professionally by preferring to promote from within. We have an open-door policy with direct access to executives; we want to hear your ideas and what you think. Our company believes that to be productive in the long term, we must have a genuine work-life balance. We understand that employees have families and full lives outside of the office. To that end, we honor their personal commitments. MeridianLink is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, age, national origin, disability, or any other characteristic protected by applicable law. MeridianLink runs a comprehensive background check, credit check, and drug test as part of our offer process. Salary range of $64,500-$91,100. [It is not typical for offers to be made at or near the top of the range.] The actual salary will be determined based on experience and other job-related factors permitted by law. Meridianlink offers: Insurance coverage (medical, dental, vision, life, and disability) Flexible paid time off Paid holidays 401(k) plan with company match Remote work All compensation and benefits are subject to the terms and conditions of the underlying plans or programs, as applicable and as may be amended, terminated, or superseded from time to time. #LI-REMOTE

Sr. Integration Support Engineering Specialist

***We are seeking a highly skilled Senior Full-Stack Software Engineer with deep expertise in Angular and solid experience in Java-based back-end development. The role is front-end focused*** Position Summary This role will focus on building rich, responsive user interfaces while contributing to the full-stack architecture and development lifecycle. This role will collaborate across teams to design, develop, test, deploy, and maintain scalable web applications that power our enterprise solutions. Expected Duties: - Lead the development of single-page applications (SPAs) using Angular and modern front-end tooling.- Architect and implement reusable UI components and frameworks that support multiple product lines.- Collaborate with back-end engineers to integrate RESTful APIs and ensure seamless data flow.- Mentor junior engineers and act as a technical lead for front-end initiatives.- Ensure front-end code quality, performance, accessibility, and cross-browser compatibility.- Contribute to architectural decisions that span both front-end and back-end systems.- Participate in Agile ceremonies and drive continuous improvement in development practices. Qualifications: Knowledge, Skills, and Abilities - Bachelor’s degree in STEM or equivalent experience.- 6+ years of professional software development experience- 4+ years of Angular (2+) development, with mastery of HTML, CSS, ES6, and front-end tooling (e.g., NPM).- Experience building SPAs and working with DOM manipulation and browser compatibility.- Proven ability to implement design patterns such as observables, flow control, and error handling.- 6+ years of Java/J2EE experience, including integration with RESTful services and RDBMS (SQL).- Familiarity with automated front-end testing frameworks (e.g., Jasmine).- Experience with CI/CD pipelines, Docker, and Kubernetes.- Strong problem-solving skills and understanding of object-oriented design and algorithms.- Excellent communication and collaboration skills.- Experience with Spring Boot, Spring JPA/Hibernate, and Spring Security. Preferred Experience, Qualifications and skills - Exposure to non-relational databases (Redis, Elasticsearch, etc.).- Familiarity with DevOps tools like Git, Jenkins, Azure DevOps, Terraform.- Knowledge of microservices architecture and distributed systems.- Scripting experience in JavaScript, Python, or Shell.- Prior experience mentoring engineers and driving front-end best practices. This person needs to be available for team meetings at 9: 30 AM ESTMeridianLink has a wonderful culture where people value the work they do and appreciate each other for their contributions. We develop our employees so they can grow professionally by preferring to promote from within. We have an open-door policy with direct access to executives; we want to hear your ideas and what you think. Our company believes that to be productive in the long term, we must have a genuine work-life balance. We understand that employees have families and full lives outside of the office. To that end, we honor their personal commitments.MeridianLink is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, age, national origin, disability, or any other characteristic protected by applicable law. MeridianLink runs a comprehensive background check, credit check, and drug test as part of our offer process.Salary range of $152,200 - $214,900. [It is not typical for offers to be made at or near the top of the range.] The actual salary will be determined based on experience and other job-related factors permitted by law including geographical location.Meridianlink offers: Potential For Equity-Based AwardsInsurance coverage (medical, dental, vision, life, and disability)Flexible paid time offPaid holidays401(k) plan with company matchRemote workAll compensation and benefits are subject to the terms and conditions of the underlying plans or programs, as applicable and as may be amended, terminated, or superseded from time to time. #LI-REMOTE

Sr. Full-Stack Software Engineer IV ( Java/Angular)

Position Summary:The Implementation Analyst of the Implementation Services subfamily in the Services job family is responsible for delivering implementation and ongoing managed services, training, and other billable professional offerings to new and existing customers. The Implementation Services subfamily provides project management and configuration services to customers. The Implementation Analyst will lead the full life cycle of initial and subsequent client deployments for software licensed by MeridianLink. The role will manage client expectations, meet timelines, and act as a liaison between the client and other company departments. The Implementation Analyst will educate clients on software capabilities and communicate customer enhancement ideas to the Product organization. Expected Duties:-Have a thorough understanding of MeridianLink’s licensed software and its capabilities to educate and provide best practice recommendations to clients.-Develop and implement initiatives that support client goals and objectives.-Responsible for client onboarding activities, including core connectivity and third-party integrations, while facilitating interactions between clients and other MeridianLink departments.-Manage internal and external stakeholder communications and expectations through the deployment cycle, focusing on driving project resources toward completion while providing proactive and responsive client service.-Adhere to project schedules and ensure all project resources meet expected timelines, organizing tasks to maximize productivity and utilization.-Proactively identify issues and facilitate sensible resolutions before they become escalation items. Qualifications: Knowledge, Skills, and Abilities-Ability to perform aspects of the role independently and support peers and management on more complex tasks.-Career-development professional within the subject area.-Moderate skill set and proficiency in the subject area.-Ability to conduct work assignments of increasing complexity under moderate supervision with some latitude for independent judgment.-Bachelor’s degree or 2–4 years of relevant experience.-Strong proficiency with Microsoft systems.-Teamwork attitude, flexibility, and ability to manage multiple responsibilities and priorities simultaneously.MeridianLink has a wonderful culture where people value the work they do and appreciate each other for their contributions. We develop our employees so they can grow professionally by preferring to promote from within. We have an open-door policy with direct access to executives; we want to hear your ideas and what you think. Our company believes that to be productive in the long term, we must have a genuine work-life balance. We understand that employees have families and full lives outside of the office. To that end, we honor their personal commitments. MeridianLink is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, age, national origin, disability, or any other characteristic protected by applicable law. MeridianLink runs a comprehensive background check, credit check, and drug test as part of our offer process. Salary range of $77,000 - $100,000. [It is not typical for offers to be made at or near the top of the range.] The actual salary will be determined based on experience and other job-related factors permitted by law. Meridianlink offers: Insurance coverage (medical, dental, vision, life, and disability) Flexible paid time off Paid holidays 401(k) plan with company match Remote work All compensation and benefits are subject to the terms and conditions of the underlying plans or programs, as applicable and as may be amended, terminated, or superseded from time to time. #LI-REMOTE

Implementation Analyst

The Senior Data Engineer will design, build, implement, and maintain data processing pipelines for the extraction, transformation, and loading (ETL) of data from a variety of data sources. The role will develop robust and scalable solutions that transform data into a useful format for analysis, enhance data flow, and enable end-users to consume and analyze data faster and easier.Expected Duties: <ul style="min-height:1.5em"><li>Senior Data Engineers will design, build, implement, and maintain data processing pipelines for the extraction, transformation, and loading (ETL) of data from a variety of data sources </li><li>Expected to lead the writing of complex SQL queries to support analytics needs </li><li>Responsible for developing technical tools and programming that leverage artificial intelligence, machine learning, and big-data techniques to cleanse, organize and transform data and to maintain, defend and update data structures and integrity on an automated basis </li><li>Senior Data Engineers will evaluate and recommend tools and technologies for data infrastructure and processing. Collaborate with engineers, data scientists, data analysts, product teams, and other stakeholders to translate business requirements to technical specifications and coded data pipelines </li><li>The role will work with tools, languages, data processing frameworks, and databases such as R, Python, SQL, Databricks, Spark, Delta, APIs. Work with structured and unstructured data from a variety of data stores, such as data lakes, relational database management systems, and/or data warehouses </li></ul>Qualifications: Knowledge, Skills, and Abilities:The role will include work on problems of diverse scopes where analysis of information requires evaluation of identifiable factors. Work is expected to be done independently through independent judgment. <ul style="min-height:1.5em"><li>Ability to assess unusual circumstances and use sophisticated analytical and problem-solving techniques to identify the cause</li><li>Working with people, processes facing Enterprise a plus, improvement of processes/reduction of costs in the enterprise processes leveraging data is preferable.</li><li>Ability to enhance relationships and networks with senior internal partners who are not familiar with the subject often requires persuasion </li><li>Architect and scale our modern data platform to support real-time and batch processing for financial forecasting, risk analytics, and customer insights </li><li>Enforce high standards for data governance, quality, lineage, and compliance </li><li>Partner with stakeholders across engineering, finance, sales, and compliance to translate business requirements into reliable data models and workflows. </li><li>Evaluate emerging technologies and lead POCs that shape the future of our data stack. </li><li>Champion a culture of security, automation, and continuous delivery in all data workflows </li></ul>Technical Qualifications:<ul style="min-height:1.5em"><li>Deep expertise in Python, SQL, and distributed processing frameworks like Apache Spark, Databricks, Snowflake, Redshift, BigQuery. </li><li>Proven experience with cloud-based data platforms (preferably AWS or Azure). </li><li>Hands-on experience with data orchestration tools (e.g., Airflow, dbt) and data warehouses (e.g., Databricks, Snowflake, Redshift, BigQuery). </li><li>Strong understanding of data security, privacy, and compliance within a financial services context. </li><li>Experience working with structured and semi-structured data (e.g., Delta, JSON, Parquet, Avro) at scale.</li><li>Familiarity with modelling datasets in Salesforce, Netsuite and Anaplan to solve business use cases required. </li><li>Previous experience Democratizing data at scale for the enterprise a huge plus. </li></ul>Educational Qualifications and Work experience <ul style="min-height:1.5em"><li>Bachelor's or master's degree in computer science, Engineering, or a related field. </li><li>6-8 years of experience in data engineering, with a strong focus on financial systems on SaaS platforms. </li></ul>

Sr. Data Engineer

Position SummaryJoin our innovative team as a Sr. Software Engineer, where you'll be at the forefront of developing and maintaining our cutting-edge software products. In this pivotal role, you'll design, develop, document, test, deploy, monitor, and debug both new and existing software systems and applications. The role will participate in the full development life cycle including requirements analysis and design.Responsibilities· Sr. Software Engineers will work on frameworks or algorithms that are used across product lines· Expected to mentor lower-level peers and is seen as an informal lead· The role will create and execute processes and procedures for the technical quality of products· Sr. Software Engineers will create "big picture" architectural approaches for software design and implementation to guide the development team· Responsible for ensuring security, performance, manageability, quality, and consistency of the software architecture across the system and providing technical guidance to development teams· Expected to conduct research, gather information, interpret data, identify requirements, and create a solutionQualifications, Skills &amp; Abilities<ul style="min-height:1.5em"><li>Bachelor’s degree and 6-8 years of related experience or equivalent work experience</li><li>Ability to assess unusual circumstances and uses sophisticated analytical and problem-solving techniques to identify the cause</li><li>Ability to resolve and assess a wide range of issues in creative ways and suggest variations in approach</li><li>Ability to devise solutions based on limited information and precedent and adapts existing approaches to resolve issues</li><li>Ability to enhance relationships and networks with senior internal/external partners who are not familiar with the subject matter often requires persuasion</li><li>6+ Years experience working with distributed web applications</li><li>4+ years of modern front end framework experience, React preferred</li><li>5+ years of experience creating web applications using .net framework, nodeJS, or comparable</li><li>5+ years of experience working with C# or <a target="_blank" rel="noopener noreferrer nofollow" href="http://Vb.Net">Vb.Net</a></li><li>Ability to solve problems, and to understand and learn new programming languages and technologies</li><li>Test Driven Development</li><li>Continuous Dev and Continuous Deployment</li><li>Database design and tuning</li><li>Cloud and Azure development</li><li>Performance and security practices</li><li>Automated testing methodologies</li><li>Software design patterns is a must</li><li>Agile/scrum development is a must</li><li>Finance background preferred </li><li>Experience with IAC (Infrastructure As Code) using Terraform, Terragrunt is a must.</li><li>Knowledge on developing software using AI/CoPilot is highly preferred</li></ul>

Lead Software Engineer

We are looking for an accomplished Data Engineer to join our quickly growing Analytics team. This role will be responsible for expanding and improving our data and data pipeline architecture, as well as optimizing data flow and MDM for cross functional teams. The ideal candidate is an experienced data pipeline builder and data wrangler who enjoys optimizing data systems and building them from the ground up. The Data Engineer will support database architects, data analysts and data scientists on data initiatives and will ensure optimal data delivery throughout ongoing projects. They must be self-directed and comfortable supporting the data needs of multiple teams, systems, and products. The right candidate will be excited by the prospect of optimizing or even re-designing our company’s data pipelines to support our next generation of products and data initiatives. RESPONSIBILITIES•Design, develop, and operate large scale data pipelines to support internal and external consumers•Improve and automate internal processes•Integrate data sources to meet business requirements•Write robust, maintainable, well documented code QUALIFICATIONS• 2-4 years professional Data Engineering and Data warehousing experience• Extremely strong implementation experience in Python, Parquet, Spark, Azure Databricks, Delta Lake, Databricks Data Warehouse. Databricks workflows, Delta Sharing and Unity Catalog.• SQL development knowledge – Stored procedures, triggers, jobs, indexes, partitioning, pruning etc.• Be able to write/debug complex SQL queries• ETL/ELT and Data-warehousing techniques and best practices• Experience building, maintaining, and scaling ETL/ELT processes and infrastructure• Implementation experience with various data modelling techniques • Implementation experience working with a BI visualization tool (Sisense is a plus)• Experience with CI/CD tools (Preferred Gitlab, Jenkins)• Experience with cloud infrastructure (Azure strongly preferred)• Experience working in a fast-paced product environment, with an attitude of getting the job done with the least amount of tech debt• Pluses for experience with UI development frameworks such as java script, Django, REACT etc.• Knowledge of being able to work with a variety of Ingestion patterns such as API/SQL servers etc.• Knowledge of Master Data Management• Prior Financial industry experience a plus. • Be able to navigate ambiguity and pivot based on business priorities with ease.• Strong communication, negotiating and estimating skills.• Be a team player and should be able to collaborate well. MeridianLink has a wonderful culture where people value the work they do and appreciate each other for their contributions. We develop our employees so they can grow professionally by preferring to promote from within. We have an open-door policy with direct access to executives; we want to hear your ideas and what you think. Our company believes that to be productive in the long term, we must have a genuine work-life balance. We understand that employees have families and full lives outside of the office. To that end, we honor their personal commitments. MeridianLink is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, age, national origin, disability, or any other characteristic protected by applicable law. MeridianLink runs a comprehensive background check, credit check, and drug test as part of our offer process.Salary range of $98,900 - 141,200 (It is not typical for offers to be made at or near the top of the range.) The actual salary will be determined based on experience and other job-related factors permitted by law including geographical location.Meridianlink offers: Stock options or other equity-based awardsInsurance coverage (medical, dental, vision, life, and disability)Flexible paid time offPaid holidays401(k) plan with company matchRemote workAll compensation and benefits are subject to the terms and conditions of the underlying plans or programs, as applicable and as may be amended, terminated, or superseded from time to time. #LI-REMOTE

Data Engineer

The Director of Partner Business Development is responsible for corporate strategy and allocation, product-level P&amp;Ls &amp; priorities, and operating rhythm. The Director of Partner Business Development is responsible for the integration of partner relationships, including identification, negotiation, onboarding, and continued maintenance of third-party partner relationships. Responsible for planning and managing revenue and financial reporting and targets. Like Product Management, but with additional roles and responsibilities that would often be found in other job families. The Director of Partner Business will develop, acquire, negotiate, and manage third-party, integration relationships. The role will develop and implement short and long-term business growth and opportunities. The role will oversee the development of strategic market/product line business plans and marketing programs to support sales in designated market segments.Expected Duties:<ul style="min-height:1.5em"><li>The Director of Partner Business Development will identify, negotiate, and manage business relationships for a defined portfolio of products and partners.</li><li>Expected to deliver partner specific GTM programs, including sales enablement programs.</li><li>The role will partner closely with Product owners on third-party integrations and coordinate across other organization functions.</li><li>The Director of Partner Business Development identifies volume and strategic customers and maintains partnerships.</li><li>Responsible for analyzing market data to identify trends/opportunities, developing strategic direction from market information, and creating compelling market analysis presentations.</li><li>Expected to conduct a make-versus-buy analysis from a partnership/merger/acquisition perspective.</li></ul>Qualifications: Knowledge, Skills, and Abilities:The Director of Partner Business Development position is expected to execute processes within a subfunction or department. The role requires the establishment of annual objectives and the execution of tactics to meet those objectives. The Director of Partner Business Development role often includes P&amp;L responsibilities. The role will have a broad knowledge of the field with proven leadership skills. The Director of Partner Business Development will be responsible for hiring, firing, performance appraisals, and pay reviews with managing the activities of first-level managers and/or supervisors. The Director of Partner Business Development position will guide by function or department practices and well-defined management precedents.<ul style="min-height:1.5em"><li>Bachelor’s degree and 8+ years of relevant experience</li><li>Ability to provide guidance to subordinates within the latitude of established MeridianLink policies</li><li>Ability to recommend changes to policies and establishes procedures that affect section or multiple disciplines</li><li>Ability to execute financials, business planning, organizational priorities, and workforce.</li><li>Ability to follow processes and operational policies in selecting methods and techniques for obtaining solutions.</li><li>Ability to develop and manages operational initiatives to deliver tactical results.</li><li>Interacts frequently with subordinate supervisors, customers, and/or functional peer group professionals, involving matters between sections and multiple units.</li><li>Responsible for impact partnering with key contacts outside own area of expertise and other external stakeholders.</li><li>Ability to effectively communicates and present results and recommendations across discipline.</li></ul>

Director of Partner Business Development

Position Summary:The DevSecOps Engineer, of the Security Operations and Compliance subfamily of the IS and Compliance job family, is responsible for the organization's information security, compliance, and risk management programs to safeguard internal company data and the data of our clients. The Security Operations and Compliance subfamily is responsible for the management of the company's information security policies, processes, and toolsets; vendor risk management in terms of their information security practices; audit; and compliance with internal security policies, government regulations, vendor security requirements, and customer security requirements. The DevSecOps Engineer will review and assess the security of applications and infrastructure within the products' development stage. The professional level 2 role will provide expertise and best practices to address application development security concerns. The role will oversee the management and remediation of identified security flaws within DevOps processes.Expected Duties:<ul style="min-height:1.5em"><li>The DevSecOps Engineer will assist in user issues while working with SR. DevSecOps Engineer</li><li>Expected to assist in designing, building, and testing scripts in native and tool-dependent languages for continuous integration, continuous delivery pipeline to limit manual testing and troubleshooting</li><li>Responsible for following the direction for the development of an automated framework for Security Tool deployment and development, leveraging various scripting languages and open-source solutions</li><li>The DevSecOps Engineer will use Security-as-Code principles, build templates to automate security vulnerabilities, and suggest and implement proper alternatives</li><li>The role will maintain interfaces with outside systems, analyze downtimes, analyze proposed system modifications, upgrades, and identification of new commercial off-the-shelf software</li><li>Expected to follow necessary monitoring, auditing, and reporting frameworks that produce artifacts supporting security and compliance needs</li></ul>Qualifications: Knowledge, Skills, and AbilitiesA level 2 professional position will perform simple to moderately difficult/moderately impactful aspects of the role independently, and the position will support seasoned peers and management on difficult to complex aspects of the role. The individual will develop professional expertise in the subject area and will apply MeridianLink policies and procedures to resolve a variety of issues. The role will work on problems of moderate scope that are varied in a routine where analysis of situations or data requires a review of a variety of factors. The individual will receive little instruction on day-to-day work and general instructions on new assignments.<ul style="min-height:1.5em"><li>Ability to determine a course of action based on guidelines and modifies processes and methods as required</li><li>Ability to exercise judgment within defined procedures and practices to determine appropriate action</li><li>Ability to build productive internal/external working relationships to resolve mutual problems by collaborating on procedures or transactions</li><li>Bachelor’s degree and 2-4 years of related experience or equivalent work experience</li><li>Ability to build productive internal/external working relationships to resolve mutual problems by collaborating on procedures or transactions</li><li> 3+ years of experience in software engineering/software development, including Web apps and technologies</li><li>1+ years of hands-on experience in implementing/maintaining CI/CD, security, and data pipelines</li><li>Experience in languages such as Python, C+, Java, Powershell, and Understanding of modern web technologies and relationships between them</li><li>1+ years of experience using SSH including managing and upgrading software and systems via SSH</li><li>Understanding of Linux, NGINX, DNS, Docker, TLS, GitLab, Artifactory</li><li>Knowledge of the Linux command line, patch management, and related information security functions (authentication, encryption, SSL, etc.)</li></ul>

DevSecOps Engineer

The Sr. Workplace &amp; Events Partner is responsible for delivering a seamless, efficient, and engaging workplace experience for employees in a remote organization. This role owns facilities operations, workplace services, and company events, partnering closely with HR to support employee engagement, connection, and productivity.This is a hands-on, execution-focused role that serves as the single point of accountability for workplace and events operations. This role is responsible for the management of our onsite CA office including directing the operations/maintenance, physical security, and administrative support. The Sr. Workplace &amp; Events Partner will perform a variety of duties from organizing company-wide virtual and in person events, coordinating travel as needed to being a back up for shipping and receiving and travel and expense reporting.Expected Duties:<ul style="min-height:1.5em"><li>Own day-to-day facilities and workplace services for the company’s physical footprint, including vendor coordination, maintenance, access, supplies, and shipping/receiving escalation. 50% of time in office will be required.</li></ul><ul style="min-height:1.5em"><li>Manage all shared workspace and meeting space bookings (e.g., flex spaces, offsite meeting rooms) for employees and leaders.</li></ul><ul style="min-height:1.5em"><li>Oversee intake, prioritization, and resolution of workplace services requests through Jira.</li></ul><ul style="min-height:1.5em"><li>Manage vendor relationships and track workplace-related budgets and invoices.</li></ul><ul style="min-height:1.5em"><li>Ensure office readiness and compliance with basic safety and operational standards.</li></ul><ul style="min-height:1.5em"><li>Own planning and execution of company-wide virtual events and select in-person events (e.g., leadership meetings, team offsites).</li></ul><ul style="min-height:1.5em"><li>Partner with HR and internal stakeholders on employee engagement initiatives and cultural programming.</li></ul><ul style="min-height:1.5em"><li>Coordinate logistics including space, technology, food, travel, and materials as needed.</li></ul><ul style="min-height:1.5em"><li>Develop repeatable event playbooks and timelines to improve efficiency and consistency.</li></ul><ul style="min-height:1.5em"><li>Simplify and document workplace and events processes to ensure clarity and scalability.</li></ul><ul style="min-height:1.5em"><li>Identify opportunities to streamline administrative work and reduce manual effort.</li></ul><ul style="min-height:1.5em"><li>Maintain clear communication and service-level expectations with internal partners.</li></ul><ul style="min-height:1.5em"><li>Serve as onsite backup to the Office Coordinator position, including but not limited to sending and receiving shipments, inventory management, sending out notices to client groups, etc.</li></ul><ul style="min-height:1.5em"><li>Expected to review and maintain files, records, inventory, and database systems with the inclusion of necessary summarized or detailed records of office activities and business transactions.</li></ul><ul style="min-height:1.5em"><li>The Office Manager will work with Accounting Operations to code, obtain approvals and document receipts for all company credit cards.</li></ul>Qualifications: Knowledge, Skills, and Abilities<ul style="min-height:1.5em"><li>4–6 years of experience in workplace operations, office management, events, HR operations, or a related field.</li></ul><ul style="min-height:1.5em"><li>Strong project management and organizational skills with high attention to detail.</li></ul><ul style="min-height:1.5em"><li>Experience supporting remote or hybrid organizations.</li></ul><ul style="min-height:1.5em"><li>Comfort operating in a highly administrative, execution-oriented role.</li></ul><ul style="min-height:1.5em"><li>Strong vendor management and budget tracking experience.</li></ul><ul style="min-height:1.5em"><li>Clear communicator with a service-oriented mindset.</li></ul><ul style="min-height:1.5em"><li>Ability to lift an average weight of 20 pounds and a maximum of 35 pounds</li></ul>

Sr. Workplace and Events Partner

Manager, GRC (Governance, Risk, and Compliance)Position Summary:The Manager of GRC, of the Security Operations and Compliance subfamily of the IS and Compliance job family, is responsible for the organization's information security, compliance, and risk management programs to safeguard internal company data and the data of our clients. The Security Operations and Compliance subfamily is responsible for the management of the company's information security policies, processes, and toolsets; vendor risk management in terms of their information security practices; audit; and compliance with internal security policies, government regulations, vendor security requirements, and customer security requirements. The Manager of GRC will oversee the strategic direction, establishment/execution of objectives, and/or people management of the Security and Compliance function. The GRC Manager role will create and manage security compliance policies and procedures. The role will plan, implement, manage, monitor, and upgrade solutions to defend against cyberattacks, hacking attempts, and threats.Expected Duties:The Manager of GRC will be responsible for identifying, assessing, and mitigating risk. This may include establishing risk management procedures and processes to ensure adherence to policies<ul style="min-height:1.5em"><li>Expected to specialize in developing, evaluating, and implementing compliance with programs and processes to mitigate cybersecurity risk</li><li>Responsible for ensuring protection of firm and allied assets and information. Conducts security risk assessments, compliance, and cybersecurity audits. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Managers leading teams responsible for the overall risk to an organization’s business and financial operations, processes, and structures should be matched to Risk Management</li><li>The Manager of GRC will oversee the development, evaluation, and implementation of governance, risk compliance, and processes to mitigate cybersecurity risk and ensure the protection of company and allied assets and information</li><li>The role will research and interpret current and pending laws and regulations, industry standards, and customer and vendor contracts to understand and communicate compliance requirements. Consults with business and technical leadership to ensure that data, processes, and technology are designed for data protection and compliance</li><li>Expected to oversee information security risk assessments and compliance audits; direct the development and operational effectiveness of IT security controls. Monitors investigations and documentation of cybersecurity compliance issues and incidents.</li><li>Reviews information security risk findings and non-compliance with business leaders and proposes solutions to mitigate risks</li></ul>Qualifications: Knowledge, Skills, and Abilities<ul style="min-height:1.5em"><li>Bachelor’s degree in Information Security, Business Administration, IT, or related field.</li><li>5–7 years of experience in governance, risk management, and compliance</li><li>Ability to provide guidance to subordinates within the latitude of established MeridianLink policies</li><li>Ability to recommend changes to policies and establishes procedures that affect section or multiple disciplines</li><li>Ability to execute financials, business planning, organizational priorities, and workforce</li><li>Ability to follow processes and operational policies in selecting methods and techniques for obtaining solutions</li><li>Ability to develop and manages operational initiatives to deliver tactical results</li><li>Interacts frequently with subordinate supervisors, customers, and/or functional peer group professionals, involving matters between sections and multiple units</li><li>Responsible for impact partnering with key contacts outside own area of expertise and other external stakeholders</li><li>Ability to effectively communicate and present results and recommendations across discipline</li><li>Hands-on experience with GRC platforms (RSA Archer, ServiceNow GRC, MetricStream) and risk assessment tools</li><li>Experience with SOC 2 Type 2 and PCI audits</li></ul>Preferred<ul style="min-height:1.5em"><li>CISA (Certified Information Systems Auditor)</li><li>CRISC (Certified in Risk and Information Systems Control)</li><li>CISM (Certified Information Security Manager)</li><li>CISSP (Certified Information Systems Security Professional)</li><li>GRCP (GRC Professional) or CGRC (Governance, Risk &amp; Compliance Certification) for specialized GRC knowledge</li></ul>

GRC Manager

The purpose of the Account Executive (AE) is to develop and implement strategic plans within assigned accounts by up-selling &amp; cross-selling the core products MeridianLink offers to Credit Unions, Banks and Finance Companies. In this role, you will be the influencer, building and executing strategic joint business plans with your customers and collaborating with them to explore innovative ways to identify and execute on new products and services.The ideal candidate for this role should possess strong account management skills. They should be able to deliver services as per agreed service levels, manage workflows in a fast-paced work environment and actively participate in contributing to continuous improvement initiatives. Account Executives are responsible for driving customer growth and delivering a positive experience with MeridianLink. The position will drive new business by presenting a value-based approach to our existing customers, while partnering with other key-players to close valuable opportunities. The AE will manage the sales cycle and be responsible for meeting set metrics and goals that align with the company’s revenue objectives.Responsibilities<ul style="min-height:1.5em"><li>Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience.</li><li>Drive results in a cross functional environment. Demonstrate excellent time-management skills and the ability to work independently while using centralized resources, policies and procedures.</li><li>Develop and implement strategic plans to manage and grow accounts. Retain clients and build strong, trusting relationships.</li><li>Understand client needs and identify new business opportunities within your portfolio.</li><li>Identify opportunities for improvement and propose new tools and processes.</li><li>Develop and maintain excellent knowledge and understanding of our business, offerings, competitors, and industry.</li><li>Utilize a customer-focused selling process to identify needs, pains and goals of existing customer base.</li><li>Meet and exceed individual daily, weekly, and monthly targets and goals for activity, prospecting and booked revenues.</li><li>Diligently utilize Salesforce, Gong, Clari, Outreach and other tools in the Sales tech stack to internally track all activities, calls and manage forecast.</li></ul>Qualifications<ul style="min-height:1.5em"><li>Bachelor’s Degree Is preferred not required.</li><li>3+ years’ experience in sales or account management with Credit Unions, Banks and Finance Companies is preferred</li></ul>Required Skills<ul style="min-height:1.5em"><li>Successful business development background with expertise in lead generation.</li><li>High workplace efficiency.</li><li>Ability to consistently fill pipeline and drive revenue opportunities.</li><li>Perceptive of interpersonal dynamics with the ability to connect with anyone. Skilled presenter and communicator.</li><li>Master negotiator and closer.</li><li>Self-motivated and driven by success, strong work ethic and integrity.</li></ul>

Account Executive

The Implementation Analyst at MeridianLink is responsible for providing project management and configuration services to customers. They will be leading the full implementation lifecycle of initial and subsequent client deployments for software licensed by MeridianLink. Managing client expectations, meet timelines, and act as liaison between client and other MeridianLink departments. Additionally, educating clients on software capabilities and communicate customer enhancement ideas to the product organization.Responsibilities:• A thorough understanding of MeridianLink’ s licensed software and its capabilities to educate and provide best practice recommendations to clients• Expected to be responsible for client innovation and leadership in developing and implementing initiatives that support clients’ goals and objectives.• Client onboarding activities including core connectivity and third-party integrations while facilitating interactions between clients and other MeridianLink departments.• Manage internal and external stakeholder communications and expectations through deployment cycle with a focus on driving project resources toward project completion while providing the highest level of proactive and responsive client service in response to and in anticipation of client questions and requests.• Expected to adhere to project resources meet expected timelines and organize tasks to maximize productivity and utilization.• Proactively identify issues and facilitate sensible resolutions before they become an escalation item.Qualifications:• Bachelor’s Degree and 2-4 years of relevant experience• Strong proficiency in working with Microsoft Systems• Teamwork attitude, flexibility, and ability to manage different responsibilities and priorities at the same time.• Effective presentation skills demonstrated by comfort in speaking to groups remotely.• Excellent verbal and written communication skills• Knowledge of customer service principles and practices• Strong organization skills and ability to manage multiple projects simultaneously.

Position SummaryJoin our innovative team as a Lead Software Engineer, where you'll be at the forefront of developing and maintaining our cutting-edge software products. In this pivotal role, you'll design, develop, document, test, deploy, monitor, and debug both new and existing software systems and applications. The role will participate in the full development life cycle including requirements analysis and design.Responsibilities· Lead Software Engineers will work on frameworks or algorithms that are used across product lines· Expected to mentor lower-level peers and is seen as an informal lead· The role will create and execute processes and procedures for the technical quality of products· Lead Software Engineers will create "big picture" architectural approaches for software design and implementation to guide the development team· Responsible for ensuring security, performance, manageability, quality, and consistency of the software architecture across the system and providing technical guidance to development teams· Expected to conduct research, gather information, interpret data, identify requirements, and create a solutionQualifications, Skills &amp; Abilities<ul style="min-height:1.5em"><li>Bachelor’s degree and 6-8 years of related experience or equivalent work experience</li><li>Ability to assess unusual circumstances and uses sophisticated analytical and problem-solving techniques to identify the cause</li><li>Ability to resolve and assess a wide range of issues in creative ways and suggest variations in approach</li><li>Ability to devise solutions based on limited information and precedent and adapts existing approaches to resolve issues</li><li>Ability to enhance relationships and networks with senior internal/external partners who are not familiar with the subject matter often requires persuasion</li><li>6+ Years experience working with distributed web applications</li><li>4+ years of modern front end framework experience, React preferred</li><li>5+ years of experience creating web applications using .net framework, nodeJS, or comparable</li><li>5+ years of experience working with C# and Vb.net </li><li>Ability to solve problems, and to understand and learn new programming languages and technologies</li><li>Test Driven Development</li><li>Continuous Dev and Continuous Deployment</li><li>Database design and tuning</li><li>Cloud and Azure development</li><li>Performance and security practices</li><li>Automated testing methodologies</li><li>Finance background preferred </li><li>Software design patterns is a must</li><li>Agile/scrum development is a must</li><li>Experience with IAC (Infrastructure As Code) using Terraform, Terragrunt is a must.</li><li>Knowledge on developing software using AI/CoPilot is highly preferred</li></ul>

The VP Customer Success Enablement position is a senior leadership role responsible for driving transformation across MeridianLink’s Customer Experience (CX) team, with a primary focus on Customer Success Management and partnership with Customer Support. The VP will set the vision for evolving team capabilities and processes through thoughtful workforce planning, technology enablement including automation and AI and the ongoing development of roles and responsibilities. In addition, the VP plays a pivotal role in building on the foundation for scalable, future ready teams by collaborating with stakeholders across departments to champion organizational change, enhance cross-functional collaboration, and align CX strategies with enterprise-wide objectives.This role provides strategic leadership for the Customer Success Management organization as well as the newly created Critical Account Program (CAP) bringing focus to post implementation customer advocacy, escalation management, and revenue retention.Core Responsibilities:Customer Success Management<ul style="min-height:1.5em"><li>Lead the Customer Success Management team, including 2 Directors and 25 CSMs to accelerate product adoption, improve NRR, and drive partnership with Sales.</li></ul><ul style="min-height:1.5em"><li>Implement customer success scores, improve business review effectiveness, and evolve account management practices.</li></ul>Critical Account program (CAP)<ul style="min-height:1.5em"><li>Own handling of complex escalations to strengthen customer relationships and ensure long-term success by driving effective platform adoption and delivering exceptional care.</li></ul>Through a highly skilled, cross-functional team, mobilize resources to resolve critical issues rapidly, protect revenue and trust, and empower customers to maximize the value of our solutions.Workforce Planning<ul style="min-height:1.5em"><li>Drive workforce planning initiatives for both Customer Success and Customer Support, in partnership with CX leadership.</li></ul><ul style="min-height:1.5em"><li>Identify opportunities for technology enablement (including automation and AI) while maintaining a focus of employee engagement and development.</li></ul><ul style="min-height:1.5em"><li>Collaborate with the VP of CX Operations to ensure alignment and avoid duplication of operational initiatives.</li></ul>Organizational Leadership:Direct Reports<ul style="min-height:1.5em"><li>CSM Sr Director and 2 Directors</li></ul><ul style="min-height:1.5em"><li>CAP Director</li></ul>Collaborative Relationships<ul style="min-height:1.5em"><li>Partner with Support Leadership to include workforce planning for the Support team.</li></ul><ul style="min-height:1.5em"><li>Work closely with the VP of CX Operations to ensure seamless execution or operational strategies, with clear delineation of responsibilities.</li></ul><ul style="min-height:1.5em"><li>Other relationships: Services Delivery, Sales, Product, RevOps, and Finance.</li></ul>Qualifications:<ul style="min-height:1.5em"><li>Proven experience in senior Customer Success leadership roles, preferably within SaaS or technology companies</li></ul><ul style="min-height:1.5em"><li>Experience managing critical customer escalations focusing on restoring trust and returning customers to a buying mindset</li></ul><ul style="min-height:1.5em"><li>Strong track record of driving organizational growth and operational scalability</li></ul><ul style="min-height:1.5em"><li>Expertise in strategic workforce planning, process optimization, and performance management, including indirect influence over teams outside of direct reporting lines</li></ul><ul style="min-height:1.5em"><li>Deep understanding of SaaS business models, metrics (e.g., ARR, NRR, LTV), and customer-focused strategies</li></ul><ul style="min-height:1.5em"><li>Excellent analytical, problem-solving, and decision-making skills</li></ul><ul style="min-height:1.5em"><li>Exceptional communication and interpersonal skills, with the ability to inspire and influence stakeholders at all levels</li></ul><ul style="min-height:1.5em"><li>Excellent executive communication and reporting capabilities, including board-level visibility</li></ul><ul style="min-height:1.5em"><li>Strategic thinker with a bias for operational execution and cross-functional alignment</li></ul>Success in This Role Looks Like:<ul style="min-height:1.5em"><li>Clear leadership and direction for the CSM team to improve success with future vision</li></ul><ul style="min-height:1.5em"><li>Reduced churn through a structured CAP escalation model and improved account management</li></ul><ul style="min-height:1.5em"><li>Improved customer communication during critical escalations</li></ul><ul style="min-height:1.5em"><li>Accelerated automation and artificial intelligence improving support efficiency with an eye to a broader CX motion</li></ul><ul style="min-height:1.5em"><li>Stronger alignment between CSM, Support and Professional Services</li></ul><ul style="min-height:1.5em"><li>Active leadership in supporting business transformation efforts, driving the adoption and integration of innovative AI solutions across functions to improve insights and customer experience achieved through partnership and influence rather than direct reporting</li></ul>

VP Customer Success Enablement

MeridianLink is seeking a Data Analytics Consultant who brings strong project management discipline to complex, client-facing analytics engagements. This role sits at the intersection of analytics delivery, client partnership, and cross-functional execution. You will own analytics initiatives from intake through delivery, managing scope, timelines, dependencies, and stakeholder expectations while ensuring high-quality, actionable outputs.In this role, you will lead multiple concurrent analytics projects for financial institutions, coordinating across internal teams and client stakeholders to translate business objectives into well-defined analytical deliverables. You will be responsible for driving projects forward, removing blockers, and ensuring work is delivered accurately, on time, and aligned to client goals. While technical analytics skills are essential, success in this role depends equally on your ability to plan work, communicate clearly, manage risk, and guide clients through complex decisioning and performance insights.As a highly visible member of the Analytics Team, you will serve as both delivery lead and trusted advisor, helping clients understand how MeridianLink decisioning products and analytics capabilities support better lending outcomes. If you thrive in a fast-paced environment, enjoy owning projects end to end, and take pride in delivering polished, client-ready work, this role offers the opportunity to make a measurable impact across our customer base.Key Responsibilities:<ul style="min-height:1.5em"><li>Learn and develop a strong understanding of MeridianLink Decision Engines, including MeridianLink Consumer and DecisionLender, how applications are processed end to end, and how to navigate the user interface in order to guide clients on where key modules and functionality live within the product environment.</li></ul><ul style="min-height:1.5em"><li>Analyze complex datasets to identify key trends, evaluate performance, and deliver insights that inform business decisions.</li></ul><ul style="min-height:1.5em"><li>Design and maintain interactive dashboards that provide clients with real-time visibility into performance metrics.</li></ul><ul style="min-height:1.5em"><li>Use business intelligence tools such as Power BI and Sisense to develop custom reports aligned with client goals.</li></ul><ul style="min-height:1.5em"><li>Lead client-facing meetings to present findings and translate data into actionable business recommendations.</li></ul><ul style="min-height:1.5em"><li>Work collaboratively with internal teams to design and deliver analytics solutions that drive value.</li></ul><ul style="min-height:1.5em"><li>Ensure accuracy, consistency, and timeliness across all analytics deliverables.</li></ul><ul style="min-height:1.5em"><li>Contribute to internal knowledge-sharing and support team growth through peer collaboration and training.</li></ul><ul style="min-height:1.5em"><li>Develop new analytics capabilities, including automation and scalable reporting tools.</li></ul><ul style="min-height:1.5em"><li>Serve as a trusted advisor to clients, offering insights on best practices in analytics tools and strategy.</li></ul><ul style="min-height:1.5em"><li>Build and maintain all marketing collateral, analytics case studies, and blogs for customer engagement</li></ul><ul style="min-height:1.5em"><li>Communicate complex technical findings in a clear and compelling way to both technical and non-technical stakeholders.</li></ul>Qualifications:<ul style="min-height:1.5em"><li>Bachelor’s Degree in Data Analytics, Computer Science, Statistics, Economics, Finance, or Mathematics is preferred.</li></ul><ul style="min-height:1.5em"><li>3-6 years of relevant experience in business intelligence, analytics, or data analysis. Experience working at a financial institution is preferred.</li></ul><ul style="min-height:1.5em"><li>Lead end-to-end project execution, developing detailed project plans, timelines, and resource allocations to ensure on-time, on-budget delivery while managing scope, risks, and dependencies. PMP or other project management certification is highly desirable.</li></ul><ul style="min-height:1.5em"><li>Drive cross-functional coordination and accountability, facilitating clear communication, tracking milestones and deliverables, and proactively resolving issues to maintain alignment with business objectives.</li></ul><ul style="min-height:1.5em"><li>High-level proficiency with business intelligence tools such as Power BI or Sisense for analytics and reporting.</li></ul><ul style="min-height:1.5em"><li>Strong skills in Microsoft Excel and PowerPoint for data analysis and presentation.</li></ul><ul style="min-height:1.5em"><li>Expert-level skills in writing and optimizing complex SQL queries for data extraction and transformation. Strong skills in Python for data processing, transforming, and manipulation are also preferred.</li></ul><ul style="min-height:1.5em"><li>Exceptional attention to detail with the ability to manage multiple projects and meet tight deadlines.</li></ul><ul style="min-height:1.5em"><li>Strong communication and interpersonal skills, with the ability to work effectively in cross-functional teams and present complex data insights to stakeholders.</li></ul>

Data Analytics Consultant

Sr. Software Engineer - Full-Stack (AI Focus)

Position Summary:Business Consultant is responsible for delivering implementation and ongoing managed services, training, and other billable professional offerings to new and existing customers. This role is responsible for the assessment, design, and collection of business requirements for clients to enable them to maximize product utilization. Business Consultants will assess, design, and collect clients' business requirements to enable them to maximize their product utilization based on best practices. This role will develop and deliver innovative solutions to consulting clients in various areas of business service and operations. The role will provide consulting in areas such as healthcare, education, supply chain, legal, environmental, and other non-technical practice areas.Expected Duties:<ul style="min-height:1.5em"><li>Business Consultants will build most of the deliverables</li></ul><ul style="min-height:1.5em"><li>Expected to lead some minor meetings</li></ul><ul style="min-height:1.5em"><li>The role will provide basic best practices in simple scenarios</li></ul><ul style="min-height:1.5em"><li>Business Consultants will draft deliverables</li></ul><ul style="min-height:1.5em"><li>Responsible for attending working sessions with clients to ensure expectations and direction are aligned and timelines are being met</li></ul><ul style="min-height:1.5em"><li>Expected to conduct needs analysis, determine project specifications, and identify solutions</li></ul>Qualifications: Knowledge, Skills, and Abilities<ul style="min-height:1.5em"><li>Bachelor’s degree and 2-4 years of related experience or equivalent work experience</li></ul><ul style="min-height:1.5em"><li>Business Consultants will perform simple to moderately difficult/moderately impactful aspects of the role independently, and the position will support seasoned peers and management on difficult to complex aspects of the role.</li></ul><ul style="min-height:1.5em"><li>The individual will develop professional expertise in the subject area and will apply MeridianLink policies and procedures to resolve a variety of issues.</li></ul><ul style="min-height:1.5em"><li>The role will work on problems of moderate scope that are varied in a routine where analysis of situations or data requires a review of a variety of factors.</li></ul><ul style="min-height:1.5em"><li>The individual will receive little instruction on day-to-day work and general instructions on new assignments.</li></ul><ul style="min-height:1.5em"><li>Ability to determine a course of action based on guidelines and modifies processes and methods as required</li></ul><ul style="min-height:1.5em"><li>Ability to exercise judgment within defined procedures and practices to determine appropriate action</li></ul><ul style="min-height:1.5em"><li>Ability to build productive internal/external working relationships to resolve mutual problems by collaborating on procedures or transactions</li></ul><ul style="min-height:1.5em"><li>Ability to build productive internal/external working relationships to resolve mutual problems by collaborating on procedures or transactions </li></ul>

Business Consultant 1862

The Sr. Manager of Internal Communications is responsible for all activities designed to reduce the sales cycle by creating awareness, creating a positive brand image and story, providing educational collateral, clearly articulating our differentiations, and targeting the right audiences. Also responsible for internal and external communication strategies and execution. The Sr. Manager of Internal Communications will be responsible for enhancing employee engagement, fostering a positive workplace culture, and delivering clear, consistent communication across all levels of the organization. The role will revamp and maintain the company's intranet, ensuring that all content is current, relevant, and aligned with the Company’s objectives. The role will collaborate closely with senior leadership, HR, and other departments to ensure the effective flow of information, promote the total employee experience, and highlight organizational initiatives. Expected Duties: <ul style="min-height:1.5em"><li>Sr. Managers of Internal Communication will develop and execute a comprehensive internal communications strategy that aligns with the organization’s business objectives and promotes employee engagement while working closely with senior leadership to ensure effective communication of corporate messages, vision, and updates.</li><li>Expected to oversee the content strategy for the intranet (Unily) through leading the redesign, restructuring, and ongoing management of the Company’s intranet platform with partnerships in various departments to ensure all content is aligned with company goals, values, and key initiatives.</li><li>Responsible for establishing governance guidelines for the intranet to ensure accuracy, relevance, and consistency across all content. Sr. Managers of Internal Communication will develop communication plans for major corporate events, initiatives, and changes, ensuring that all employees are well-informed and engaged through creating engaging and informative content for employees at all levels of the organization and comprehensive internal content calendar.</li><li>Expected to collaborate with HR to lead efforts to measure employee engagement through surveys, focus groups, and other feedback mechanisms and analyze data and provide recommendations on how to improve internal communications and increase employee engagement to Foster an environment of two-way communication by promoting channels for employee feedback and open dialogue.</li><li>The role will lead regular check-ins and brainstorming sessions with leadership to ensure all communication is strategically aligned and act as a trusted advisor to senior leadership on internal communication best practices and trends.</li><li>Sr. Managers of Internal Communication will partner with HR, IT, Legal, and other departments to ensure alignment of internal communication strategies with broader organizational goals and execute communication plans for organizational changes as needed.</li></ul>Qualifications: Knowledge, Skills, and Abilities:<ul style="min-height:1.5em"><li>Bachelor’s degree in Communications, Public Relations, Marketing, or a related field.</li><li>4+ years of experience in internal communications, corporate communications, or a related field, with at least 2 years in a managerial or senior role.</li><li>Writing, editing, and content creation skills with the ability to craft clear, compelling messages for a wide variety of audiences. </li><li>Experience in managing and revamping intranet platforms or internal digital communications tools. </li><li>Understanding of change management and employee engagement strategies. </li><li>Ability to manage multiple projects simultaneously, with a keen attention to detail and deadlines. </li><li>Excellent interpersonal skills and the ability to collaborate effectively with senior leaders, teams, and employees. </li><li>Experience with analytics tools to measure communication effectiveness and employee engagement.</li><li>Intranet Expertise: Deep experience with modern intranet technologies (e.g., Unily, SharePoint, Confluence, etc.) </li><li>Organizational Excellence: Demonstrated excellent organizational skills, ensuring projects are on track and aligned with business objectives.</li><li>Innovative Problem-Solving: Exhibited solution-minded thinking and innovative problem-solving skills, ensuring roadblocks are addressed promptly. </li><li>Ability to meet deadlines while delivering high-quality results. </li></ul>

Senior Manager, Internal Communications

Job SummaryAre you passionate about turning challenges into opportunities and restoring customer confidence in high-stakes situations? Join MeridianLink as a Critical Response Consultant and become a pivotal force in driving customer satisfaction and retention. This dynamic role blends technical expertise, strategic leadership, and executive communication to resolve critical client escalations and protect long-term relationships. You will lead cross-functional teams, manage complex escalations, and ensure our clients receive exceptional support and outcomes.Objectives<ul style="min-height:1.5em"><li>Lead strategic recovery efforts for high-impact client escalations. </li></ul><ul style="min-height:1.5em"><li>Drive resolution strategies that enhance customer satisfaction and retention. </li></ul><ul style="min-height:1.5em"><li>Serve as the central point of accountability within the Critical Account Program (CAP). </li></ul><ul style="min-height:1.5em"><li>Foster cross-functional collaboration to remove roadblocks and align priorities. </li></ul><ul style="min-height:1.5em"><li>Deliver executive-level communication and insights throughout the escalation lifecycle.</li></ul>Key Performance Metrics<ul style="min-height:1.5em"><li>Customer Retention Rate </li></ul><ul style="min-height:1.5em"><li>Customer Satisfaction Score (CSAT) </li></ul><ul style="min-height:1.5em"><li>Resolution Time for Critical Escalations </li></ul><ul style="min-height:1.5em"><li>Executive Communication Effectiveness </li></ul><ul style="min-height:1.5em"><li>CAP Activation and Success Rate </li></ul><ul style="min-height:1.5em"><li>Internal Team Engagement and Accountability</li></ul>Key Responsibilities<ul style="min-height:1.5em"><li>Own the lifecycle of critical client escalations from triage to resolution. </li></ul><ul style="min-height:1.5em"><li>Assess severity and activate CAP with tailored resolution strategies. </li></ul><ul style="min-height:1.5em"><li>Partner with Executive Sponsors to prioritize resources and remove obstacles. </li></ul><ul style="min-height:1.5em"><li>Assemble and lead Critical Response Teams across departments. </li></ul><ul style="min-height:1.5em"><li>Facilitate daily standups, track progress, and ensure stakeholder accountability. </li></ul><ul style="min-height:1.5em"><li>Prepare and deliver executive summaries, RCAs, and situation reports. </li></ul><ul style="min-height:1.5em"><li>Develop and manage communications for internal and external audiences. </li></ul><ul style="min-height:1.5em"><li>Collaborate with engineering and product teams to resolve technical issues. </li></ul><ul style="min-height:1.5em"><li>Monitor key account indicators and initiate preemptive engagement. </li></ul><ul style="min-height:1.5em"><li>Contribute to CAP Lessons Repository and escalation playbooks.</li></ul>Skills and Competencies<ul style="min-height:1.5em"><li>Strong leadership in high-pressure, high-visibility situations </li></ul><ul style="min-height:1.5em"><li>Exceptional communication and stakeholder management skills </li></ul><ul style="min-height:1.5em"><li>Executive-level presence and professionalism </li></ul><ul style="min-height:1.5em"><li>Deep understanding of software development lifecycle and support workflows </li></ul><ul style="min-height:1.5em"><li>Ability to manage sensitive conversations and set realistic expectations </li></ul><ul style="min-height:1.5em"><li>Technical aptitude to translate complex challenges into actionable insights </li></ul><ul style="min-height:1.5em"><li>Proactive risk identification and escalation management </li></ul><ul style="min-height:1.5em"><li>Cross-functional collaboration and influence</li></ul>Qualifications<ul style="min-height:1.5em"><li>Bachelor’s degree required </li></ul><ul style="min-height:1.5em"><li>4-6 years of relevant experience in escalation management, technical account management, or program leadership </li></ul><ul style="min-height:1.5em"><li>Proven ability to lead complex assignments with minimal instruction </li></ul><ul style="min-height:1.5em"><li>Experience in SaaS or enterprise software environments </li></ul><ul style="min-height:1.5em"><li>Foundational knowledge of MeridianLink’s product suite and industry’s best practices </li></ul><ul style="min-height:1.5em"><li>Ability to develop technical understanding of new and existing technologies</li></ul>Preferred Experience<ul style="min-height:1.5em"><li>5+ years in a customer-facing role managing escalations </li></ul><ul style="min-height:1.5em"><li>Experience leading cross-functional teams in a fast-paced environment </li></ul><ul style="min-height:1.5em"><li>Familiarity with CAP or similar customer assurance programs </li></ul><ul style="min-height:1.5em"><li>Background in consulting, implementation, or technical support</li></ul>Why Join Us?At MeridianLink, we believe in empowering our employees to make a difference. As a Critical Response Consultant, you’ll be at the forefront of customer success, driving impactful resolutions and shaping the future of client relationships. If you thrive in dynamic environments and are ready to lead with confidence, we invite you to apply and be part of our mission to deliver exceptional customer experiences.

Critical Response Consultant 1860

<h1>Associate Manager, Full-Stack Software Engineering (Front-End Focus with Technical Leadership)</h1>We are seeking a highly skilled Associate Manager, Full-Stack Software Engineer with deep expertise in Angular and solid experience in Java-based back-end development. The role is front-end focused but also includes technical leadership responsibilities, making it ideal for someone who thrives in both coding and guiding engineering direction. This role is hands on and will focus on building rich, responsive user interfaces while contributing to the full-stack architecture and development lifecycle. You will lead projects and initiatives, collaborate across teams, and provide strategic and technical guidance to ensure scalable, maintainable, and high-performing enterprise solutions.<h2>Expected Duties</h2>· Lead the development of single-page applications (SPAs) using Angular and modern front-end tooling.· Architect and implement reusable UI components and frameworks that support multiple product lines.· Collaborate with back-end engineers to integrate RESTful APIs and ensure seamless data flow.· Mentor junior engineers and act as a technical lead for front-end initiatives.· Ensure front-end code quality, performance, accessibility, and cross-browser compatibility.· Contribute to architectural decisions that span both front-end and back-end systems.· Participate in Agile ceremonies and drive continuous improvement in development practices.· Lead projects and initiatives, providing both technical and strategic direction.· Review and recommend architectural and design decisions to align with best practices and long-term system goals.· Guide the team in architectural and design decisions to ensure scalable and maintainable solutions.· Provide technical guidance to ensure high-quality implementation and adherence to engineering standards.· Leverage Java full-stack development experience to support end-to-end implementation across front-end and back-end systems.· Lead troubleshooting efforts to identify, diagnose, and resolve complex system issues, ensuring stability and performance across environments.<h2>Qualifications: Knowledge, Skills, and Abilities</h2>· Bachelor’s degree in STEM or equivalent experience.· 6+ years of professional relevant software development experience.· 4+ years of Angular (2+) development, with mastery of HTML, CSS, ES6, and front-end tooling (e.g., NPM).· Experience building SPAs and working with DOM manipulation and browser compatibility.· Proven ability to implement design patterns such as observables, flow control, and error handling.· 6+ years of Java/J2EE experience, including integration with RESTful services and RDBMS (SQL).· Familiarity with automated front-end testing frameworks (e.g., Jasmine).· Experience with CI/CD pipelines, Docker, and Kubernetes.· Strong problem-solving skills and understanding of object-oriented design and algorithms.· Excellent communication and collaboration skills.· Experience with Spring Boot, Spring JPA/Hibernate, and Spring Security.· Hands-on experience in Microservices, Azure, Angular, and Spring Boot.· Candidate must have system design knowledge and ability to guide the team in architecture and design decisions· Candidate must have experience in application and system performance monitoring and able to troubleshoot complex customer issues.<h2>Preferred Experience, Qualifications and Skills</h2>· Exposure to non-relational databases (Redis, Elasticsearch, etc.).· Familiarity with DevOps tools like Git, Jenkins, Azure DevOps, Terraform.· Knowledge of microservices architecture and distributed systems.· Scripting experience in JavaScript, Python, or Shell.· Prior experience mentoring engineers and driving front-end best practices.Note: This role requires availability for team meetings at 9:30 AM EST.

Associate Manager, Full -Stack Software Engineering

The System Administration Consultant is responsible for delivering implementation and ongoing managed services, training, and other professional offerings to new and existing customers. This role will assist clients with configuration needs, provide guidance on optimal product setup, and align solutions with client processes. The consultant will configure company products on behalf of clients, advise on best practices, and build strong business relationships.Key Responsibilities:<ul style="min-height:1.5em"><li>Develop a strong understanding of the company’s software to educate clients and provide best practice recommendations.</li><li>Partner with clients to develop and implement initiatives that support their goals and objectives.</li><li>Collect business requirements and implement changes within the company’s Consumer, Opening, and Portal systems.</li><li>Organize tasks to maximize productivity, efficiently use resources, and meet project timelines.</li><li>Create deliverables for clients, review results, and provide recommendations using a consultative approach.</li><li>Identify potential issues early, resolve them proactively, and communicate product improvements.</li><li>Support effective communication with stakeholders throughout the project cycle.</li><li>Provide proactive, responsive client service, ensuring questions and requests are addressed promptly.</li><li>Contribute to knowledge sharing and service innovation initiatives within the team.</li></ul>Qualifications:<ul style="min-height:1.5em"><li>Bachelor’s degree or equivalent work experience.</li><li>2–4 years of related experience in loan origination or account origination systems.</li><li>Strong proficiency with Microsoft systems.</li><li>Ability to work independently on moderately complex projects and collaborate with team members on more complex initiatives.</li><li>Strong problem-solving and decision-making skills within defined procedures and practices.</li><li>Effective at building productive client and team relationships.</li><li>Excellent communication skills, both verbal and written.</li><li>Strong organizational skills with the ability to manage multiple projects simultaneously.</li><li>Comfort with remote presentations and group discussions.</li><li>Team-oriented, adaptable, and able to balance multiple priorities.</li><li>Knowledge of customer service principles and practices.</li></ul>

Director, Business DevelopmentPosition Summary:As the Director of Business Development, you'll be responsible for driving bookings growth and maintaining the infrastructure necessary to achieve this goal. You'll oversee the strategic direction, set objectives, and manage the Business Development function. Your role includes creating strategic opportunities to grow customers, markets, and partner relationships, defining initiatives to increase profitability, and creating value for the organization and customers.Expected Duties:<ul style="min-height:1.5em"><li>Direct, manage, and supervise the identification, evaluation, and pursuit of new partnerships and business opportunities that deliver long-term value and fuel the company's growth.</li><li>Develop and execute a comprehensive business development strategy aligned with the company's overall objectives and growth targets. Continuously monitor industry trends, market dynamics, and the competitive landscape to identify opportunities and threats.</li><li>Identify, develop, and implement growth opportunities to enhance the company's market position and financial performance.</li><li>Generate and qualify leads through various channels, including cold calls, networking, partnerships, and online research. Establish strategic partnerships, collaborations, and alliances to expand the company's reach and customer base.</li><li>Explore and develop strategies for entering new markets, both domestically and internationally.</li><li>Collaborate with the sales and marketing teams to drive revenue growth through lead conversion and new business acquisition. Build and maintain strong relationships with key clients, partners, and stakeholders.</li></ul>Qualifications: Knowledge, Skills, and Abilities (Preferred):<ul style="min-height:1.5em"><li>Bachelor’s degree and 8+ years of relevant experience.</li><li>Ability to provide guidance to subordinates within the latitude of established policies.</li><li>Ability to recommend changes to policies and establish procedures that affect multiple disciplines.</li><li>Ability to execute financials, business planning, organizational priorities, and workforce management.</li><li>Ability to follow processes and operational policies in selecting methods and techniques for obtaining solutions.</li><li>Ability to develop and manage operational initiatives to deliver tactical results.</li><li>Interact frequently with subordinate supervisors, customers, and functional peer group professionals, involving matters between sections and multiple units.</li><li>Responsible for partnering with key contacts outside your area of expertise and other external stakeholders.</li><li>Ability to effectively communicate and present results and recommendations across disciplines.</li></ul>This role is perfect for a seasoned professional with a passion for leadership and a track record of driving growth. If you're ready to take on this exciting challenge, we'd love to hear from you!

Job SummaryThe Implementation Analyst at MeridianLink is responsible for providing project management and configuration services to customers. They will be leading the full implementation lifecycle of initial and subsequent client deployments for software licensed by MeridianLink. Managing client expectations, meeting timelines, and acting as liaison between client and other MeridianLink departments. Additionally, educating clients on software capabilities and communicating customer enhancement ideas to the product organization.Responsibilities<ul style="min-height:1.5em"><li>A thorough understanding of MeridianLink’s licensed software and its capabilities to educate and provide best practice recommendations to clients</li><li>Expected to be responsible for client innovation and leadership in developing and implementing initiatives that support clients’ goals and objectives.</li><li>Client onboarding activities, including core connectivity and third-party integrations, while facilitating interactions between clients and other MeridianLink departments.</li><li>Manage internal and external stakeholder communications and expectations through the deployment cycle with a focus on driving project resources toward project completion while providing the highest level of proactive and responsive client service in response to and in anticipation of client questions and requests.</li><li>Expected to adhere to project resources to meet expected timelines and organize tasks to maximize productivity and utilization.</li><li>Proactively identify issues and facilitate sensible resolutions before they become an escalation item.</li></ul>Qualifications<ul style="min-height:1.5em"><li>Bachelor’s Degree and 2-4 years of relevant experience</li><li>Strong proficiency in working with Microsoft Systems</li><li>Teamwork attitude, flexibility, and the ability to manage different responsibilities and priorities at the same time.</li><li>Effective presentation skills demonstrated by comfort in speaking to groups remotely.</li><li>Excellent verbal and written communication skills</li><li>Knowledge of customer service principles and practices</li><li>Strong organization skills and ability to manage multiple projects simultaneously.</li></ul>

Implementation Analyst 1863

<h2>Job Summary</h2>The Implementation Analyst at MeridianLink is responsible for providing project management and configuration services to customers. This role leads the full implementation lifecycle of initial and subsequent client deployments for software licensed by MeridianLink. The analyst will manage client expectations, meet timelines, and act as liaison between clients and other MeridianLink departments. Additionally, they will educate clients on software capabilities and communicate customer enhancement ideas to the product organization.<h2>Responsibilities</h2><ul style="min-height:1.5em"><li>Develop a thorough understanding of MeridianLink’s licensed software and its capabilities to educate and provide best practice recommendations to clients.</li><li>Drive client innovation and lead initiatives that support clients’ goals and objectives.</li><li>Manage client onboarding activities, including core connectivity and third-party integrations, while facilitating interactions between clients and internal teams.</li><li>Oversee internal and external stakeholder communications and expectations throughout the deployment cycle, ensuring proactive and responsive client service.</li><li>Organize tasks to maximize productivity and utilization, ensuring project resources meet expected timelines.</li><li>Proactively identify issues and facilitate resolutions before they escalate.</li><li>Utilize SQL, Python, and scripting skills to support data analysis, automation, and configuration tasks during implementation.</li></ul><h2>Qualifications</h2><ul style="min-height:1.5em"><li>Bachelor’s Degree and 2–4 years of relevant experience.</li><li>Strong proficiency in Microsoft Systems.</li><li>Technical Skills Required:<ul style="min-height:1.5em"><li>SQL for data querying and reporting.</li><li>Python for automation and data manipulation.</li><li>Scripting (e.g., PowerShell, Bash) for system configuration and integration tasks.</li></ul></li><li>Team-oriented attitude, flexibility, and ability to manage multiple priorities simultaneously.</li><li>Effective presentation skills with comfort speaking to groups remotely.</li><li>Excellent verbal and written communication skills.</li><li>Knowledge of customer service principles and practices.</li><li>Strong organizational skills and ability to manage multiple projects concurrently.</li></ul>

Implementation Analyst 1865

The Predictive Analytics Consultant will be a key member of the analytics team, responsible for leading the design and delivery of critical solutions like Automated Underwriting, Risk Scoring, and Portfolio Monitoring. This role involves utilizing advanced data science tools and techniques to provide analytics services that optimize decision engines and improve the lending operations of financial institutions. The position will focus on building, testing, validating, and deploying predictive and optimization models that support credit underwriting decisions. The consultant will develop data-driven solutions to enhance credit risk assessments, automate decision-making, and optimize underwriting processes.The ideal candidate should possess a thorough understanding of loan origination systems, core underwriting practices, credit bureau data, and the interaction between these areas to drive predictive analytics. Additionally, they should have a strong grasp of how decisioning engines work in lending, banking, or credit union environments for consumer loans, including data integration and automated underwriting.Responsibilities:<ul style="min-height:1.5em"><li>Managing large, complex datasets from multiple sources, ensuring they are accurate, clean, and organized for analysis. Perform detailed data wrangling tasks to handle data inconsistencies to prepare data for use in predictive models and analysis.</li></ul><ul style="min-height:1.5em"><li>Implement advanced data transformation techniques (e.g., feature engineering, aggregation, normalization) to optimize data for specific machine learning, optimization and statistical models.</li></ul><ul style="min-height:1.5em"><li>Work on various types of predictive models, including classification, regression, and clustering, using algorithms like decision trees, random forests, or neural networks.</li></ul><ul style="min-height:1.5em"><li>Contribute to the fine-tuning of models by optimizing hyperparameters and evaluating performance using cross-validation, ensuring that models meet business and technical requirements.</li></ul><ul style="min-height:1.5em"><li>Develop end-to-end analytical solutions, from data collection to model deployment, ensuring that the solutions meet the client's business objectives, such as improving lending strategies or underwriting decisions.</li></ul><ul style="min-height:1.5em"><li>Ensure that the analytical results align with key performance indicators (KPIs) and help drive measurable outcomes.</li></ul><ul style="min-height:1.5em"><li>Participate in the internal development of new data science methodologies that address evolving needs related to underwriting for our financial institution clients.</li></ul><ul style="min-height:1.5em"><li>Present complex analytical findings in a clear and actionable format to internal stakeholders and external clients helping them interpret the results of predictive models and make informed decisions based on data insights.</li></ul><ul style="min-height:1.5em"><li>Provide feedback and contribute to the continuous improvement of the data science workflow, ensuring projects are executed efficiently and with precision.</li></ul>Qualifications:<ul style="min-height:1.5em"><li>Bachelor’s or Master’s degree in Statistics, Data Science, Analytics, Mathematics, Economics, Finance, or a related field is preferred</li></ul><ul style="min-height:1.5em"><li>4+ years of experience building and validating predictive credit risk models, preferably in the financial services or lending industry.</li></ul><ul style="min-height:1.5em"><li>Proven experience with model development and deployment, testing, validation, and monitoring.</li></ul><ul style="min-height:1.5em"><li>Expert-level skills in programming languages such as Python for model development and analysis leveraging Pandas, Scikit-learn, and other data handling, statistical, optimization, and machine learning frameworks</li></ul><ul style="min-height:1.5em"><li>High-level proficiency and advanced skills in SQL for data querying and data manipulation.</li></ul><ul style="min-height:1.5em"><li>Proficiency in AWS for training, building, and deploying models is preferred, along with experience in MLOps.</li></ul><ul style="min-height:1.5em"><li>Strong problem-solving skills and attention to detail in analyzing data and validating models.</li></ul><ul style="min-height:1.5em"><li>Excellent communication skills to present technical concepts to non-technical stakeholders.</li></ul><ul style="min-height:1.5em"><li>Ability to work independently and as part of a team in a fast-paced, dynamic environment.</li></ul><ul style="min-height:1.5em"><li>Strong project management skills with the ability to handle multiple tasks and deadlines.</li></ul>

Predictive Analytics Consultant

Java Software Engineer IIIPosition SummaryAs a Java Software Engineer III, you are a senior, highly impactful member of a collaborative engineering team responsible for building and maintaining mission-critical background screening and compliance platforms within TAZWorks and InstaScreen. In this role, you design, build, and deliver high-quality, scalable Java-based services that directly support customer workflows and regulatory requirements.You bring strong technical judgment, deep backend expertise, and a passion for clean, maintainable solutions. Beyond writing code, you influence technical direction, contribute to architectural decisions, and mentor other engineers while working closely with Product, DevOps, QA, and other stakeholders in an agile environment.Responsibilities:<ul style="min-height:1.5em"><li>Design, develop, and maintain secure, scalable Java-based backend services and applications supporting TAZWorks and InstaScreen platforms</li><li>Translate complex business requirements into well-designed technical solutions with a focus on reliability, performance, and maintainability</li><li>Take ownership of features and services through the full software development lifecycle, from design and implementation to deployment and support</li><li>Collaborate closely with Product Owners, Architects, DevOps, QA, and fellow engineers to deliver high-quality, business-driven solutions</li><li>Perform code reviews and provide constructive feedback to ensure adherence to coding standards, best practices, and architectural guidelines</li><li>Troubleshoot, debug, and optimize existing systems to improve performance, scalability, and security</li><li>Contribute to system design discussions, technical documentation, and proof-of-concept efforts for new approaches and technologies</li><li>Mentor and support junior and mid-level engineers, helping grow overall team capability and engineering excellence</li><li>Participate effectively in a distributed, agile scrum environment and contribute to continuous improvement initiatives</li></ul>Qualifications:<ul style="min-height:1.5em"><li>Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience)</li><li>5+ years of professional experience developing backend applications in Java</li><li>Strong understanding of object-oriented design principles and system design best practices</li><li>Hands-on experience building and consuming web services (REST; SOAP a plus)</li><li>Solid experience with relational databases and SQL; ability to design and tune database interactions</li><li>Proven experience with full lifecycle application development in a production SaaS environment</li><li>Familiarity with CI/CD pipelines and modern DevOps practices</li><li>Experience working effectively in a fast-paced, agile development environment</li><li>Strong problem-solving skills and the ability to independently investigate and resolve complex technical issues</li><li>Preferred Experience, Qualifications, and Skills:</li><li>Experience with Spring Boot, Spring JPA/Hibernate, and Spring Security</li><li>Knowledge of microservice architectures, system design patterns, and integration strategies</li><li>Experience with containerized environments using Docker and Kubernetes</li><li>Cloud development experience, particularly in Azure</li><li>Familiarity with CI/CD and infrastructure tooling such as Git, Jenkins, Azure DevOps, Terraform, or Terragrunt</li><li>Experience with automated testing methodologies, including unit and integration testing</li><li>Understanding of performance tuning and secure coding practices</li><li>Exposure to scripting languages such as Python, JavaScript, or shell scripting</li><li>Prior experience mentoring or guiding other engineers</li></ul>

Java Software Engineer III

Job SummaryThe position liaises with both business and technical teams to assess scope, timeline, and impacts of new requests, fulfills those requests as defined, and provides production support to help maximize the benefit of system investments.A successful candidate must have experience building and optimizing business processes, authoring system requirements, documenting solution designs, and administering business systems.RESPONSIBILITIES· Perform functional configuration, build small enhancements, perform system maintenance and coordinate business testing. This includes managing custom fields, forms, records, workflows, scripting, reporting, and user roles to support business requirements.· Provide production support and administer user access in a controlled environment.· Evaluate existing business processes and uncover areas for improvement.· Use technical expertise to design, develop, test, document, and deploy high-quality and optimized business solutions.· Manage organizational business data cleanliness, structure, and remove duplication. Apply best-practice data management techniques to streamline organizational data. Perform data maintenance functions including importing data into business systems.· Design and manage data ingestion processes into Anaplan.· Create Process Mappings, Data Mappings and Models, Data Flows, and User Stories.· Facilitate solution review and sign off from various business stakeholders at all seniority levels.· Analyze existing model implementations and optimize inefficiencies or design issues.· Build out efficient data models transforming manual and offline data processes into Anaplan.· Effectively communicating insights and plans to cross-functional team members and management.· Support the Business Systems Service Desk TeamQUALIFICATIONS· Bachelor’s degree from an accredited college/university in Business, Accounting, Finance or related field.· Coursework or practical experience with Information Technology, or another related field required· Strong knowledge of financial modeling and data integration.· 5+ years of experience with design, build out, and maintenance of Anaplan data models· Anaplan Certified Model Builder certification· Testing/QA skills and knowledge of testing processes· Proven ability to analyze and solve complex problems· Ability to communicate clearly and effectively and present in front of key stakeholders· Provide support for the configuration and implementation of new functionality and modules.· Requirements gathering and documentation for system improvement projects.· Self-starter with demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.· Some knowledge or previous experience with Salesforce, NetSuite a plus· Experience with managing work within Agile frameworks.· Experience with ITIL or other best practice process frameworks a plus

Principal Business Systems Administrator 1871

About the Role We’re looking for an Associate Manager to join our Services Program Management team. In this role, you’ll lead the delivery of implementation projects and managed services for new and existing customers. You’ll coordinate high-visibility projects, ensure smooth onboarding, and help shape the customer experience from start to finish.What You’ll Do<ul style="min-height:1.5em"><li>Serve as the primary point of contact for implementation overview and discovery calls with new clients.</li><li>Review and manage project change requests and create custom Statements of Work (SOWs).</li><li>Support project teams with escalations and ensure timely resolution.</li><li>Maintain accurate project documentation and internal tools.</li><li>Process sales orders, set up projects, and verify revenue tracking.</li><li>Conduct monthly quality checks on active projects, including reviewing plans and revenue recognition.</li><li>Audit project workspaces for accuracy and completion.</li><li>Keep backlog and reporting up to date for financial reviews.</li></ul>What We’re Looking For<ul style="min-height:1.5em"><li>Bachelor’s degree or 4+ years of relevant experience.</li><li>Strong organizational skills and attention to detail.</li><li>Ability to mentor team members and collaborate across departments.</li><li>Solid understanding of project delivery and process improvement.</li><li>Comfortable analyzing data and solving problems independently.</li><li>Excellent communication skills for working with peers and presenting technical information.</li><li>Experience with tools like Salesforce, Smartsheet, and MS Office.</li><li>Adaptability in a fast-paced environment and eagerness to learn new technologies.</li></ul>Why Join Us? You’ll play a key role in delivering exceptional customer experiences and driving operational excellence. This is an opportunity to grow your leadership skills, work on impactful projects, and collaborate with teams across the organization.

Associate Manager, Program Manager 1874

<h3>Position Summary</h3>We’re looking for a Business Consultant who will play a key role in helping clients succeed. In this role, you’ll deliver implementation services, managed solutions, training, and other professional offerings to new and existing customers. You’ll work closely with clients to assess needs, design solutions, and gather business requirements—ensuring they get the most value from our products and best practices.<h3>Key Responsibilities</h3><ul style="min-height:1.5em"><li>Conduct needs analysis, determine project specifications, and identify solutions.</li><li>Attend client working sessions to ensure alignment on expectations, direction, and timelines.</li><li>Draft and build deliverables for client engagements.</li><li>Lead minor meetings and provide best practices guidance in straightforward scenarios.</li><li>Collaborate with clients and internal teams to resolve issues and ensure successful outcomes.</li></ul><h3>Qualifications</h3><ul style="min-height:1.5em"><li>Education &amp; Experience:<ul style="min-height:1.5em"><li>Bachelor’s degree and 2–4 years of related experience, or equivalent work experience.</li><li>Experience in the financial industry, credit unions, and MerdianLink is required.</li></ul></li><li>Skills &amp; Abilities:<ul style="min-height:1.5em"><li>Ability to work independently on moderately complex tasks and support senior team members on more challenging projects.</li><li>Strong analytical skills to review varied data and situations and determine appropriate actions within defined guidelines.</li><li>Ability to adapt processes and methods as needed while exercising sound judgment.</li><li>Proven ability to build productive internal and external relationships to resolve issues collaboratively.</li></ul></li><li>Additional Information:<ul style="min-height:1.5em"><li>Develop professional expertise in subject matter and apply company policies and procedures to resolve a variety of issues.</li><li>Work on problems of moderate scope where analysis requires consideration of multiple factors.</li><li>Receive general instructions on new assignments and minimal guidance on day-to-day tasks.</li></ul></li></ul>

Business Consultant 1876

Position Summary:The Principal Customer Experience and Analytics Consultant is responsible for working with customers to ensure their desired outcomes when using company products and services.. This role will engage and manage external strategic partners and resources to develop and conduct primary research, synthesize learnings from secondary sources, and extract insights from MeridianLink’s ongoing customer feedback program to address key strategic business issues. The Principal Customer Experience and Analytics Consultant will sponsor the Customer Advisory Board, leveraging its insights alongside other feedback sources to provide actionable recommendations that drive business outcomes for MeridianLink. The role will play a critical part in supporting MeridianLink’s operating model by embedding customer perspectives into strategic planning, AI adoption, and operational governance.Expected Duties:<ul style="min-height:1.5em"><li>Principal Customer Experience and Analytics Consultants will shape and align MeridianLink’s measurement program strategy and key deliverables</li><li>Expected to integrate Voice of Customer (VoC) data into core platforms (Salesforce, Gainsight, Smartsheet, Knowledge Base) for unified reporting and executive visibility.</li><li>Responsible for creating board-ready dashboards and reports that synthesize insights and highlight performance trends.</li><li>Principal Customer Experience and Analytics Consultants will support AI initiatives by identifying customer pain points, feedback loops, and adoption challenges.</li><li>The role will conduct ongoing qualitative and quantitative customer feedback analysis, including methodologies such as NPS and OSAT, to deliver actionable insights.</li><li>Expected to collaborate cross-functionally and with external partners to monitor data quality and optimize customer-centric strategies.</li><li>Responsible for monitoring sentiment across social channels and third-party review sites, reporting key findings and recommendations.</li><li>Principal Customer Experience and Analytics Consultants will stay current with industry trends and best practices to ensure MeridianLink remains competitive in the market and consumer insights</li></ul>Qualifications: Knowledge, Skills, and AbilitiesThis role will be internally recognized as an SME in the subject area. The role will perform all aspects of the role independently and focus on highly complex and highly impactful aspects of the role that may include long-term planning and objectives to align with MeridianLink's goals. The Principal Customer Experience and Analytics Consultants will maintain a deep knowledge of regulations and stay abreast of all regulatory changes relevant to the industry and organization.<ul style="min-height:1.5em"><li>Ability to conduct complex, important work under minimal supervision and with wide latitude for independent judgment</li><li>Analytical skills with the ability to deliver high-quality reporting across all buyer and user touchpoint journeys</li><li>Ability to assess unusual circumstances and use sophisticated analytical and problem-solving techniques to identify the cause</li><li>Ability to work on problems of diverse scope where analysis of information requires evaluation of identifiable factors and devises solutions based on limited information and precedent, and adapts existing approaches to resolve issues</li><li>Ability to adapt style to differing audiences and advise others on difficult matters</li><li>Bachelor’s Degree and 6-8 years of relevant experience</li></ul>

Principal Customer Experience Analytics and Consultant

Position Summary:Join our mission to transform the mortgage industry with innovative fintech solutions. We are seeking a results-driven Key Account Director to drive significant revenue growth by securing new logos and expanding our footprint within existing accounts across a dedicated geographical territory. This is a high-impact role where your strategic prowess in complex sales cycles will directly contribute to our market expansion and success. This role requires a hunter's mentality and a tactical approach to managing sales cycles, from prospecting to close.Expected Duties:<ul style="min-height:1.5em"><li>Drive New Business: Develop and implement strategic sales plans to acquire, qualify, and close new customer opportunities (banks, credit unions, independent mortgage bankers) using company-provided tools and a defined sales process.</li></ul><ul style="min-height:1.5em"><li>Build a Robust Pipeline: Develop and manage a qualified sales pipeline valued at 3 to 4 times your assigned quota to ensure consistent Closed WON results.</li></ul><ul style="min-height:1.5em"><li>Navigate Complexity: Lead large, intricate sales cycles, including coordinating complex customer RFPs and engaging with buying committees averaging 5-10 stakeholders in the mortgage sector.</li></ul><ul style="min-height:1.5em"><li>Strategic Growth: Expand existing relationships with MeridianLink customers, identifying and capitalizing on cross-selling opportunities to maximize account value.</li></ul><ul style="min-height:1.5em"><li>Market Influence: Provide vital marketplace insights to the ML Product Team, influencing our product roadmap with deep mortgage industry expertise.</li></ul>Qualifications: Knowledge, Skills, and Abilities<ul style="min-height:1.5em"><li>A Bachelor's degree and 6-8 years of related experience, ideally within the mortgage industry or selling enterprise software/fintech solutions.</li></ul><ul style="min-height:1.5em"><li>Proven expertise in sophisticated analytical problem-solving and creative solution development to address unique client needs.</li></ul><ul style="min-height:1.5em"><li>Strong ability to enhance and leverage relationships with senior internal and external partners, often requiring skilled persuasion and negotiation.</li></ul>This role offers a fantastic opportunity to drive growth and make a significant impact on our sales efforts in the mortgage industry. If you're ready to take on a dynamic and rewarding position, we want to hear from you!

Key Account Director – Mortgage Fintech Solutions

Director, Data Product ManagementJOB SUMMARYThe Director of Data Product Management leads product strategy, resource allocation, and product-level financials. This role oversees the development and execution of data-driven products and insights. This role sets strategic objectives, leads the Data Product Management function and team, and drives initiatives throughout the product lifecycle. Additionally, the role supports sales and marketing efforts to maximize revenue.RESPONSIBILITIES:· Defines and evolve product strategy, roadmaps, and capital allocation to drive portfolio outcomes and product-line P&amp;L performance· Engages with customers and partners to develop and refine portfolio strategy and validate product decisions· Partners with Engineering to build out new Insights products· Expected to partner with Sales and Marketing to drive revenue· Responsible for communicating solutions to user problems with individual contributors and necessary teams· Develops presentations to summarize and communicate key messages to senior management sponsors and colleagues· Represents MeridianLink Insights products externally, such as at conferences· Leads engagement with Insights and Business Intelligence software partners· Responsible for coordinating across several stakeholders and departments to define and align on the Minimum Viable Product (MVP) where applicableQUALIFICATIONS:· Bachelor’s degree and 8+ years of relevant experience· 3-5 years in a product management role with a portfolio of successful, large-scale data insights and management initiatives· Ability to create and manage effective Go-to-Market strategies to ensure the successful adoption of new product offerings· Strong SQL, Excel, and quantitative skills as well as experience with big data and/or complex data sets· Ability to provide guidance to subordinates within the latitude of established MeridianLink policies· Ability to make decisions that impact others in the immediate team and influence methods and techniques· Ability to work on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors· Ability to follow processes and operational policies in selecting methods and techniques for obtaining solutions· Ability to develop and manage operational initiatives to deliver tactical results· Ability to effectively communicate and present results and recommendations across discipline· Expected to manage the activities of multiple sections or a discipline through subordinate supervisors and/or professionals· Establish and analyze metrics and user feedback to continuously improve the product with the ability to translate ambiguous business problems into a structured, conceptual framework· Ability to formulate decisions and analytics strategy for a specific decision product and generate revenue· Ability to develop complex decisioning solutions for a couple of key lending products and articulate the solutions to FI clients and internal stakeholders including Product teams, Client Services, Sales, and Engineering teams

Director, Data Product Management 1869

The Sr. Technical Writing Specialist, of the Services Operations subfamily of the Services job family is responsible for delivering implementation and ongoing managed services, training, and other billable professional offerings to new and existing customers. The Services Operations subfamily is responsible for the selection and maintenance of internal systems and tools for Services. Also responsible for reporting for the Services department, as well as technical/product knowledge management, training, and documentation for internal audiences. The Sr. Technical Writing Specialist will plan, organize, write, and edit software documentation and manuals. The role will maintain a comprehensive library of technical terminology. The role will gather information about needs, objectives, functions, features, and requirements. Expected Duties: <ul style="min-height:1.5em"><li>Sr. Technical Writing Specialists will be able to write complex integrations and projects. Complexity is based on the depth of technical knowledge needed and page length</li></ul><ul style="min-height:1.5em"><li>Expected to create the design templates, formatting standards, and guidelines for writing projects</li></ul><ul style="min-height:1.5em"><li>Responsible for observing production, developmental, and experimental activities to determine operating procedures and detail</li></ul><ul style="min-height:1.5em"><li>Sr. Technical Writing Specialists will analyze developments in the specific field to determine the need for revisions in previously published materials and assist in the development of new material</li></ul><ul style="min-height:1.5em"><li>The role will review published materials and recommend revisions or changes in scope, format, content, and methods of reproduction and binding</li></ul><ul style="min-height:1.5em"><li>Expected to confer with customer representatives, vendors, plant executives, or publishers to establish technical specifications and to determine subject material to be developed for publication</li></ul>Qualifications: Knowledge, Skills, and Abilities:Education &amp; Experience<ul style="min-height:1.5em"><li>Bachelor’s degree in English, Technical Communication, Computer Science, or a related field</li><li>3+ years of experience in technical writing, preferably in software or technology environments</li></ul>Technical Skills<ul style="min-height:1.5em"><li>Proficiency in authoring tools (e.g., MadCap Flare, Adobe FrameMaker, Microsoft Word)</li><li>Familiarity with content management systems and version control (e.g., SharePoint, Git)</li><li>Ability to write and edit complex technical documentation, including integrations and software manuals</li><li>Strong understanding of technical terminology and ability to maintain a comprehensive terminology library</li></ul>Analytical &amp; Organizational Skills<ul style="min-height:1.5em"><li>Ability to gather and analyze information about needs, objectives, functions, features, and requirements</li><li>Experience in observing production, development, and experimental activities to document procedures</li><li>Skill in reviewing and revising published materials for accuracy, scope, format, and content</li></ul>Communication &amp; Collaboration<ul style="min-height:1.5em"><li>Excellent written and verbal communication skills</li><li>Ability to confer with customer representatives, vendors, and internal stakeholders to establish technical specifications</li><li>Experience collaborating with cross-functional teams, including product, engineering, and services operations</li></ul>Quality &amp; Standards<ul style="min-height:1.5em"><li>Experience creating design templates, formatting standards, and documentation guidelines</li><li>Attention to detail and commitment to high-quality, consistent documentation</li></ul>Other Abilities<ul style="min-height:1.5em"><li>Self-motivated with the ability to perform routine tasks independently and with minimal supervision</li><li>Adaptability to evolving technical fields and willingness to assist in the development of new materials</li></ul>

Sr. Technical Writing Specialist

We are seeking a dynamic and results-oriented Senior Customer Success Manager who will play a crucial role in ensuring the success and satisfaction of our valued customers. This position requires a candidate that currently has an understanding of our MeridianLink products, the financial industry, and a proven ability to effectively manage and resolve customer issues and concerns. This is a position that requires excellent communication (written and verbal), relationship-building, problem-solving, business acumen, and organizational skills to foster strong, long-lasting connections with our customers.JOB SUMMARY OBJECTIVES<ul style="min-height:1.5em"><li>Help customers adopt the software</li></ul><ul style="min-height:1.5em"><li>Improve customer satisfaction</li></ul><ul style="min-height:1.5em"><li>Drive customer problem resolution</li></ul><ul style="min-height:1.5em"><li>Help customers achieve their business goals</li></ul>JOB RESPONSIBILITES AND DUTIESThe ideal candidate possesses the following:<ol style="min-height:1.5em"><li>Knowledge of Products:</li></ol><ul style="min-height:1.5em"><li>Develop and maintain an in-depth understanding of MeridianLink products and services.</li></ul><ul style="min-height:1.5em"><li>Stay informed about product updates, enhancements, and industry trends.</li></ul><ul style="min-height:1.5em"><li>Provide customers with expert guidance on utilizing our products to its full potential.</li></ul><ol style="min-height:1.5em" start="2"><li>Knowledge of the Industry:</li></ol><ul style="min-height:1.5em"><li>Stay abreast of industry trends, best practices, relevant regulations, and emerging technologies.</li></ul><ul style="min-height:1.5em"><li>Act as a Subject Matter Expert (SME), providing insights and recommendations based on industry knowledge.</li></ul><ol style="min-height:1.5em" start="3"><li>Strong Relationship Skills:</li></ol><ul style="min-height:1.5em"><li>Build and nurture strong, positive relationships with key customer stakeholders as well as with internal key stakeholders, especially with the sales function.</li></ul><ul style="min-height:1.5em"><li>Conduct regular check-ins and executive business reviews with customers to understand their needs, challenges, and goals.</li></ul><ul style="min-height:1.5em"><li>Collaborate cross-functionally to ensure a seamless customer experience.</li></ul><ol style="min-height:1.5em" start="4"><li>Ability to Design and Execute Effective Customer Success Plans:</li></ol><ul style="min-height:1.5em"><li>Understand client’s business goals and needs from a strategic perspective.</li></ul><ul style="min-height:1.5em"><li>Identify solutions that will help the customer accomplish their goals and meet their needs.</li></ul><ul style="min-height:1.5em"><li>Define, drive, and monitor the steps needed to select the proper solution related to each goal through a Success Plan.</li></ul><ol style="min-height:1.5em" start="5"><li>Strong Organizational Skills:</li></ol><ul style="min-height:1.5em"><li>Effectively manage and prioritize multiple customer accounts simultaneously.</li></ul><ul style="min-height:1.5em"><li>Maintain accurate and up-to-date customer records and communication history within the Gainsight Customer Success Platform.</li></ul><ul style="min-height:1.5em"><li>Expertly build and maintain reports, presentations, and other communications to present the status of the CSM’s projects and assignments.</li></ul><ol style="min-height:1.5em" start="6"><li>Ability to Successfully Resolve Case Escalations:</li></ol><ul style="min-height:1.5em"><li>Manage and resolve customer escalations promptly and effectively, based on specific rules of engagement.</li></ul><ul style="min-height:1.5em"><li>Work closely with technical support, product management, and development to address and solve complex issues acting as project manager to proactively facilitate resolution of the case when multiple internal stakeholders are involved.</li></ul><ul style="min-height:1.5em"><li>Analyze escalation trends to identify root causes and work cross-functionally to implement proactive solutions.</li></ul>SKILLS AND COMPITENCIES<ul style="min-height:1.5em"><li>Exceptional communication, both written and verbal, and interpersonal skills.</li></ul><ul style="min-height:1.5em"><li>Demonstrated ability to analyze and solve complex problems.</li></ul><ul style="min-height:1.5em"><li>Strong organizational and project management abilities with highest standards of accuracy and precision.</li></ul><ul style="min-height:1.5em"><li>Proficient with Word, Excel, PowerPoint, Phone systems, Conferencing systems, and other software systems common to supporting and communicating with others virtually. Experience with Salesforce and Gainsight is a plus.</li></ul><ul style="min-height:1.5em"><li>Ability to empathize with clients’ challenges.</li></ul><ul style="min-height:1.5em"><li>Persuasive speaking skills</li></ul><ul style="min-height:1.5em"><li>Adaptability</li></ul><ul style="min-height:1.5em"><li>Business acumen to understand the customer’s business goals.</li></ul><ul style="min-height:1.5em"><li>Capably engage with senior leadership in regular business discussions.</li></ul>

Sr. Customer Success Manager

Associate Implementation AnalystPosition Summary:The Associate Implementation Analyst will lead the full life cycle of initial and subsequent client deployments for software licensed by MeridianLink. The role will manage client expectations, meet timelines, and act as a liaison between the client and other company departments. This role will educate clients on software capabilities and communicate customer enhancement ideas to the Product organization.Expected Duties:<ul style="min-height:1.5em"><li>Associate Implementation Analyst will gather core credentials, third-party credentials, product requirements, and client documents</li><li>Expected to provide and review product workbooks</li><li>Responsible for reviewing and troubleshooting third-party issues</li><li>Associate Implementation Analyst will support client validation configuration</li><li>The role will have a growing understanding of MeridianLink’s licensed software and its capabilities to educate and provide best practice recommendations to clients</li><li>Expected to adhere to project schedules and effectively ensures all project resources meet expected timelines.</li></ul>Qualifications: Knowledge, Skills, and Abilities:<ul style="min-height:1.5em"><li>Entry-level professional within the subject area</li><li>Requires basic skill set and proficiency</li><li>Will conduct work assignments as directed</li><li>Bachelor’s degree and 0-2 years of professional experience</li><li>Ability to perform client/third Party Onboarding activities</li><li>Ability to shadow and assist SIS in configuration and UAT implementation activities</li></ul>

The Implementation Analyst at MeridianLink is responsible for providing project management and configuration services to customers. They will be leading the full implementation lifecycle of initial and subsequent client deployments for software licensed by MeridianLink. Managing client expectations, meet timelines, and act as liaison between client and other MeridianLink departments. Additionally, educating clients on software capabilities and communicate customer enhancement ideas to the product organization.Responsibilities:• A thorough understanding of MeridianLink’ s licensed software and its capabilities to educate and provide best practice recommendations to clients• Expected to be responsible for client innovation and leadership in developing and implementing initiatives that support clients’ goals and objectives.• Client onboarding activities including core connectivity and third-party integrations while facilitating interactions between clients and other MeridianLink departments.• Manage internal and external stakeholder communications and expectations through deployment cycle with a focus on driving project resources toward project completion while providing the highest level of proactive and responsive client service in response to and in anticipation of client questions and requests.• Expected to adhere to project resources meet expected timelines and organize tasks to maximize productivity and utilization.• Proactively identify issues and facilitate sensible resolutions before they become an escalation item.Qualifications:• Bachelor’s Degree and 2-4 years of relevant experience• Strong proficiency in working with Microsoft Systems• Teamwork attitude, flexibility, and ability to manage different responsibilities and priorities at the same time. • Effective presentation skills demonstrated by comfort in speaking to groups remotely.• Excellent verbal and written communication skills• Knowledge of customer service principles and practices• Strong organization skills and ability to manage multiple projects simultaneously.

JOB SUMMARYWe are looking for Core Integration Specialist who have an aptitude and/or experience with programming and who also enjoy client interaction. You will use your technical expertise to triage and troubleshoot Core Integration-related issues for our clients and coordinate with staff and internal resources to ensure that support tickets are resolved in a timely manner. You’re happiest to help improve the quality of support tickets, thus helping our software integration programmers provide better turnaround time and providing clients with a better customer experience. You thrive in a technical environment that’s team-oriented while still acknowledging individual achievements.Responsibilities• Manages backlog, readily updates clients and internal staff, and solves cases in a timely manner.• Participates in technical workshops with clients to derive value added services and implementations.• Gathers Core Integration requirements from clients to create cases for staff to resolve.• Analyzes business workflows and technical information provided by clients and advises the best custom solution for the client’s business workflow.• Contributes to internal knowledgebase by documenting client requests in a clear and concise form to reduce the turnaround time that is necessary to complete a given request.• Troubleshoot and rapidly identify solutions that can be implemented without the need for additional resources.• Helps peers understand various requirements/constraints of the supported Core Integrations.• Performs other projects/duties as assigned.Qualifications• Excellent verbal and written communication skills• Work well in a team environment, personal commitment, effort, motivation through challenges, and initiative in all aspects of work• Aptitude for learning new programming languages and technologies• Good problem-solving skills• Super strong passion for learning, and teaching others what you knowPreferred· Bachelor’s degree or relevant experience.· 1+ years in customer-facing roles, preferably for IT/Fintech company· 1+ years in financial, banking and lending.· Familiarity with programming languages like <a target="_blank" rel="noopener noreferrer nofollow" href="http://VB.NET">VB.NET</a>, C#, or Java

Core Integration Specialist

MeridianLink is seeking a Data Analytics Consultant with a strong foundation in credit risk analysis and consumer lending performance to support financial institutions in optimizing their underwriting and decisioning strategies. This role focuses on analyzing credit data, loan performance, and bureau information to help clients improve approval rates, manage risk, and enhance portfolio health.In this role, you will partner closely with clients and internal teams to evaluate credit policies, interpret credit reports and performance trends, and translate analytical findings into practical lending recommendations. You will lead multiple client engagements, guiding institutions through data-driven insights that support responsible growth and sound risk management.As a trusted advisor within the Analytics Team, you will help clients understand how MeridianLink’s decisioning platforms and analytics tools can be used to strengthen underwriting, improve member experience, and drive sustainable lending outcomes.This role is ideal for individuals who are passionate about consumer credit, enjoy working directly with financial institutions, and take pride in delivering clear, actionable insights that influence lending strategy.Key Responsibilities<ul style="min-height:1.5em"><li>Develop a strong understanding of MeridianLink decisioning platforms, including MeridianLink Consumer and DecisionLender, and how applications flow through the underwriting and approval process.</li></ul><ul style="min-height:1.5em"><li>Analyze credit bureau data, application data, and loan performance data to evaluate portfolio risk, approval trends, and delinquency patterns.</li></ul><ul style="min-height:1.5em"><li>Review and assess underwriting guidelines, scorecards, and decision rules to identify opportunities for optimization.</li></ul><ul style="min-height:1.5em"><li>Interpret consumer credit reports, including tradelines, inquiries, utilization, and public records, to support risk profiling and policy recommendations.</li></ul><ul style="min-height:1.5em"><li>Evaluate key lending metrics such as approval rate, decline rate, capture rate, delinquency, charge-offs, and loss rates.</li></ul><ul style="min-height:1.5em"><li>Support clients in balancing risk management and growth through data-backed policy and strategy recommendations.</li></ul><ul style="min-height:1.5em"><li>Prepare client-facing reports and dashboards that clearly communicate portfolio performance and risk trends.</li></ul><ul style="min-height:1.5em"><li>Lead and participate in client meetings to present findings, explain credit risk drivers, and discuss optimization strategies.</li></ul><ul style="min-height:1.5em"><li>Collaborate with internal analytics, engineering, and product teams to deliver high-quality analytics solutions.</li></ul><ul style="min-height:1.5em"><li>Ensure accuracy and consistency across all analytical deliverables.</li></ul><ul style="min-height:1.5em"><li>Contribute to internal best practices, documentation, and training related to credit risk and lending analytics.</li></ul><ul style="min-height:1.5em"><li>Assist in developing scalable tools and templates for portfolio monitoring and underwriting analysis.</li></ul><ul style="min-height:1.5em"><li>Serve as a trusted advisor to clients on industry best practices in credit risk management and consumer lending.</li><li></li></ul>Qualifications<ul style="min-height:1.5em"><li>Bachelor’s degree in Finance, Economics, Business, Statistics, Mathematics, Data Analytics, or a related field preferred.</li></ul><ul style="min-height:1.5em"><li>3–6 years of experience in credit risk analysis, underwriting, lending analytics, or financial services consulting preferred.</li></ul><ul style="min-height:1.5em"><li>Experience working with consumer credit data, bureau reports (Experian, Equifax, TransUnion), or loan performance data strongly preferred.</li></ul><ul style="min-height:1.5em"><li>Solid understanding of consumer lending fundamentals, including underwriting, risk tiers, scorecards, and policy rules.</li></ul><ul style="min-height:1.5em"><li>Experience in analyzing loan performance, delinquency, and loss trends.</li></ul><ul style="min-height:1.5em"><li>Strong analytical and problem-solving skills with the ability to translate data into business recommendations.</li></ul><ul style="min-height:1.5em"><li>Proficiency in Microsoft Excel and PowerPoint for analysis and client presentations.</li></ul><ul style="min-height:1.5em"><li>Familiarity with business intelligence tools (Power BI, Sisense, or similar) preferred.</li></ul><ul style="min-height:1.5em"><li>Experience with SQL, Python, or other analytical tools is a plus but not required.</li></ul><ul style="min-height:1.5em"><li>Strong project management and organizational skills, with the ability to manage multiple client engagements.</li></ul><ul style="min-height:1.5em"><li>Excellent written and verbal communication skills, with the ability to explain credit risk concepts to technical and non-technical audiences.</li></ul><ul style="min-height:1.5em"><li>High attention to detail and strong commitment to data quality and accuracy.</li></ul>

Data Analytics Consultant (Credit Specialist)

Position Summary:The Associate Implementation Analyst will lead the full life cycle of initial and subsequent client deployments for software licensed by MeridianLink. The role will manage client expectations, meet timelines, and act as a liaison between the client and other company departments. This role will educate clients on software capabilities and communicate customer enhancement ideas to the Product organization.Expected Duties:<ul style="min-height:1.5em"><li>Associate Implementation Analyst will gather core credentials, third-party credentials, product requirements, and client documents</li><li>Expected to provide and review product workbooks</li><li>Responsible for reviewing and troubleshooting third-party issues</li><li>Associate Implementation Analyst will support client validation configuration</li><li>The role will have a growing understanding of MeridianLink’s licensed software and its capabilities to educate and provide best practice recommendations to clients</li><li>Expected to adhere to project schedules and effectively ensures all project resources meet expected timelines.</li></ul>Qualifications: Knowledge, Skills, and Abilities:<ul style="min-height:1.5em"><li>Entry-level professional within the subject area</li><li>Requires basic skill set and proficiency</li><li>Will conduct work assignments as directed</li><li>Bachelor’s degree and 0-2 years of professional experience</li><li>Ability to perform client/third Party Onboarding activities</li><li>Ability to shadow and assist SIS in configuration and UAT implementation activities</li></ul>

***We are seeking a highly skilled Senior Full-Stack Software Engineer with deep expertise in Angular and solid experience in Java-based back-end development. The role is front-end focused***This role will focus on building rich, responsive user interfaces while contributing to the full-stack architecture and development lifecycle. This role will collaborate across teams to design, develop, test, deploy, and maintain scalable web applications that power our enterprise solutions.Expected Duties:<ul style="min-height:1.5em"><li>Lead the development of single-page applications (SPAs) using Angular and modern front-end tooling.</li><li>Architect and implement reusable UI components and frameworks that support multiple product lines</li><li>Collaborate with back-end engineers to integrate RESTful APIs and ensure seamless data flow.</li><li> Mentor junior engineers and act as a technical lead for front-end initiatives.</li><li>Ensure front-end code quality, performance, accessibility, and cross-browser compatibility. </li><li>Contribute to architectural decisions that span both front-end and back-end systems</li><li>Participate in Agile ceremonies and drive continuous improvement in development practices.</li></ul>Qualifications: Knowledge, Skills, and Abilities<ul style="min-height:1.5em"><li>Bachelor’s degree in STEM or equivalent experience</li><li>6+ years of professional software development experience-</li><li>4+ years of Angular (2+) development, with mastery of HTML, CSS, ES6, and front-end tooling (e.g., NPM).</li><li>Experience building SPAs and working with DOM manipulation and browser compatibility.</li><li>Proven ability to implement design patterns such as observables, flow control, and error handling.</li><li>6+ years of Java/J2EE experience, including integration with RESTful services and RDBMS (SQL).</li><li>Familiarity with automated front-end testing frameworks (e.g., Jasmine).</li><li>Experience with CI/CD pipelines, Docker, and Kubernetes.</li><li>Strong problem-solving skills and understanding of object-oriented design and algorithms.</li><li>Excellent communication and collaboration skills.</li><li>Experience with Spring Boot, Spring JPA/Hibernate, and Spring Security.</li></ul>Preferred Experience, Qualifications and Skills<ul style="min-height:1.5em"><li>Exposure to non-relational databases (Redis, Elasticsearch, etc.).</li><li>Familiarity with DevOps tools like Git, Jenkins, Azure DevOps, Terraform</li><li> Knowledge of microservices architecture and distributed systems. </li><li> Scripting experience in JavaScript, Python, or Shell.</li><li>Prior experience mentoring engineers and driving front-end best practices.</li></ul>This role requires availability for team meetings at 9: 30 AM EST

Sr. Full-Stack Software Engineer ( Angular/Java)

Position Summary:As an Information Security Auditor within the IS and Compliance team, you'll be responsible for safeguarding internal company data and client data through robust information security, compliance, and risk management programs. You'll manage the development, deployment, and execution of controls and defenses to ensure the security and compliance of our technology infrastructure and data assets. This role involves developing and executing security controls, defenses, and countermeasures to prevent attacks on email, data, e-commerce, and web-based systems, as well as administering policies to control access to systems.Expected Duties:-Audit Participation: Facilitate audit testing for SOC 2, PCI DSS, and develop and monitor controls, and assist with remediation guidance.-Cloud &amp; Systems Audits: Lead audits of cloud environments, information systems, and security tools to ensure adherence to frameworks, laws, and regulations.-Security Assessments: Support comprehensive assessments of security controls to determine their effectiveness and ensure they meet security requirements.-Stakeholder Guidance: Guide stakeholders on securing systems and liaise with auditors and compliance teams to implement compensating controls.-Research &amp; Best Practices: Research best practices and trends in information security, ensure execution of required testing, and lead remediation activities for successful security audits/certifications.-Identify Weaknesses: Identify weaknesses in internal controls, provide guidance on improving security compliance processes, and partner with stakeholders to implement solutions.-Policy Alignment: Ensure alignment with internal policies and external regulatory requirements, continuously identify process enhancements, and stay current on changing regulatory requirements and industry frameworks.Qualifications: Knowledge, Skills, and Abilities-Education &amp; Experience: Bachelor's degree with 4-6 years of related experience or equivalent work experience.-Audit Expertise: 3+ years of experience in external/internal audit roles managing and leading AICPA SOC 2, and PCI DSS.-Framework Knowledge: Knowledge of industry frameworks and standards such as ISO/IEC 27001:2013, PCI DSS, NIST CSF, and NIST 800-53.-Security Controls: Experience implementing and/or assessing IT security controls to meet security, compliance, and audit requirements.-Certifications: Possess or be working towards professional security certifications such as CISA, CISSP, CRISC, CCSP, CISM, GIAC, QSA, or similar.-Consensus Building: Expertise in building consensus across business partners and technology leaders, and influencing successful outcomes.-Project Management: Strong project management and communication skills, including the ability to gather relevant data, work in a team environment, and manage conflict.-Cloud Assessments: Experience assessing controls within multi-cloud environments and effectively communicating results to stakeholders.-Control Documentation: Assist with documenting control objectives and procedures in areas such as cybersecurity, cloud security, governance and compliance, DevSecOps, data security and protection, incident response, enterprise security architecture, and technology risk management.-Problem-Solving Skills: Strong business and technical aptitude and problem-solving skills.-Continuous Learning: Enthusiasm to learn through structured, on-the-job, and self-directed training.-Communication Skills: Ability to communicate security-related concepts to a broad range of technical and non-technical staff.

Information Security Auditor

The Implementation Project Manager is responsible for delivering implementation and ongoing managed services, training, and other billable professional offerings to new and existing customers. This position involves providing project management and configuration services, overseeing the full life cycle of initiation and subsequent deployment of company products. It also includes project management responsibilities currently handled by Implementation Analysts. The job requires studying client goals and requirements, observing company processes, identifying challenges, and proposing effective solutions.Expected Duties:-Predict potential problems within projects-Assist in tracking company goals and timelines-Produce or improve documentation-Facilitate communication with ML departments and senior roles-Manage unique company projects by creating implementation strategies, setting goals, scheduling, delegating tasks, and monitoring progress-Provide guidance and troubleshoot issues as they ariseQualifications: Knowledge, Skills, and Abilities-Ability to handle work assignments of increasing complexity under moderate supervision with some latitude for independent judgment-Bachelor’s degree and 2–4 years of relevant experience-Strong proficiency in SQL, MS Excel, and PowerPoint-Teamwork attitude, flexibility, and ability to manage multiple responsibilities and priorities

Implementation Project Manager 1938

As a Client Support Specialist, you will play a vital role as first line of defense in providing exceptional support to our customers. Your responsibilities encompass accepting and resolving customer communication, addressing inquiries, and ensuring that client issues are efficiently resolved. This role involves responding to incoming client communications, meticulous documentation of interactions in our case management systems, facilitating escalations when necessary and keeping clients informed about ongoing issue resolutions. You will directly resolve client inquiries using established methods, with a commitment to customer satisfaction.Responsibilities· Coordinate with internal departments to resolve issues and through with the client until completion.· Expected to take inquiries from systems and use basic level direction and discretion/decision-making authority as needed to resolve customer issues.· Responsible for assisting in the development of support delivery strategy and related processes, escalation procedures and training.· Provide information about products and/or services, answer questions, and resolve problems and issues.· Complete tasks or activities supporting the implementation of procedures.· Ensuring inquiries are followed up on and provided a resolution.Qualifications: Knowledge, Skills and Abilities:· Prior education or career experience.· You'll apply acquired job skills, company policies, and procedures to complete tasks with little supervision. The position involves performing routine tasks and using a basic skill set and proficiency in the subject area.· Ability to determine a course of action based on guidelines and modify processes as needed.· Exercise judgment within defined procedures to determine appropriate actions.· Build productive internal and external relationships to resolve mutual problems through collaboration.· Preferred: Bachelor's degree and 0-2 years of related experience or equivalent work experience.· Strong relationship-building skills to collaborate on procedures or transactions.This role is ideal for someone who enjoys problem-solving and is passionate about providing excellent customer support. If you're ready to take on this exciting challenge, we'd love to hear from you!

Client Support Specialist

We are looking for an accomplished Data Engineer to join our quickly growing Analytics team. This role will be responsible for expanding and improving our data and data pipeline architecture, monitoring those pipelines, as well as optimizing data flow and MDM for cross functional teams. The ideal candidate is an experienced data pipeline builder and data wrangler who enjoys optimizing data systems and building them from the ground up.The Data Engineer will support database architects, data analysts, and data scientists on data initiatives and will ensure optimal data delivery throughout ongoing projects. They must be self-directed and comfortable supporting the data needs of multiple teams, systems, and products. The right candidate will be excited by the prospect of optimizing or even re-designing our company’s data pipelines to support our next generation of products and data initiatives.RESPONSIBILITIES•Design, develop, and operate large scale data pipelines to support internal and external consumers•Improve and automate internal processes•Monitor jobs and pipelines to resolve and/or alert the team•Integrate data sources to meet business requirements•Write robust, maintainable, well documented codeQUALIFICATIONS• 2-4 years professional Data Engineering and Data warehousing experience• Extremely strong implementation experience in Python, Parquet, Spark, Azure Databricks, Delta Lake, Databricks Data Warehouse. Databricks workflows, Delta Sharing and Unity Catalog.• Experience managing data ingress (import) and egress (export) processes within Informatica ETL workflows.• SQL development knowledge – Stored procedures, triggers, jobs, indexes, partitioning, pruning etc.• Be able to write/debug complex SQL queries• ETL/ELT and Data-warehousing techniques and best practices• Experience building, maintaining, and scaling ETL/ELT processes and infrastructure• Implementation experience with various data modelling techniques• Implementation experience working with a BI visualization tool (Sisense or Sigma is a plus)• Experience with CI/CD tools (Preferred Gitlab, Jenkins)• Experience with cloud infrastructure (Azure strongly preferred)• Experience working in a fast-paced product environment, with an attitude of getting the job done with the least amount of tech debt• Knowledge of being able to work with a variety of Ingestion patterns such as API/SQL servers etc.• Knowledge of Master Data Management• Prior Financial industry experience a plus• Be able to navigate ambiguity and pivot based on business priorities with ease• Strong communication skills• Be a team player and able to collaborate well

***We are seeking a highly skilled Full-Stack Software Engineer II with expertise in Angular and solid experience in Java-based back-end development. The role is front-end focused***This role will focus on building rich, responsive user interfaces while contributing to the full-stack architecture and development lifecycle. This role will collaborate across teams to design, develop, test, deploy, and maintain scalable web applications that power our enterprise solutions.Expected Duties:<ul style="min-height:1.5em"><li>Develop single-page applications (SPAs) using Angular and modern front-end tooling.</li><li>Collaborate with back-end engineers to integrate RESTful APIs and ensure seamless data flow.</li><li>Ensure front-end code quality, performance, accessibility, and cross-browser compatibility.</li><li>Contribute to architectural decisions that span both front-end and back-end systems</li><li>Participate in Agile ceremonies and drive continuous improvement in development practices.</li></ul>Qualifications: Knowledge, Skills, and Abilities<ul style="min-height:1.5em"><li>Bachelor’s degree in STEM or equivalent experience</li><li>2+ years of Angular (2+) development, with mastery of HTML, CSS, ES6, and front-end tooling (e.g., NPM).</li><li>Experience building SPAs and working with DOM manipulation and browser compatibility.</li><li>Proven ability to implement design patterns such as observables, flow control, and error handling.</li><li>3+ years of Java/J2EE experience, including integration with RESTful services and RDBMS (SQL).</li><li>Familiarity with automated front-end testing frameworks (e.g., Jasmine).</li><li>Experience with CI/CD pipelines, Docker, and Kubernetes.</li><li>Strong problem-solving skills and understanding of object-oriented design and algorithms.</li><li>Excellent communication and collaboration skills.</li><li>Experience with Spring Boot, Spring JPA/Hibernate, and Spring Security.</li></ul>Preferred Experience, Qualifications and Skills<ul style="min-height:1.5em"><li>Exposure to non-relational databases (Redis, Elasticsearch, etc.).</li><li>Familiarity with DevOps tools like Git, Jenkins, Azure DevOps, Terraform</li><li>Knowledge of microservices architecture and distributed systems.</li><li>Scripting experience in JavaScript, Python, or Shell.</li></ul>This role requires availability for team meetings at 9: 30 AM EST

Full-Stack Software Development Engineer II ( Java and Angular)

Sr. Software Engineer – Full Stack (AI focus)Position Summary:We are seeking a Senior Full-Stack Software Engineer to join our growing team focused on developing AI-powered experiences for our products using Python, React, and modern cloud technologies. You'll work closely with product, design, and fellow engineers to craft seamless AI-powered features that empower users to do their best work.Expected Duties:· Work on AI-powered services that are used across product lines, developing both backend APIs and frontend interfaces.· Mentor lower-level peers and serve as an informal technical lead, particularly in AI/ML integration best practices.· Create and execute processes and procedures for the technical quality, security, performance, and consistency of AI-powered products.· Create "big picture" architectural approaches and implementation plans for AI-integrated software.· Ensure security, performance, and quality of software architectures and provide technical guidance to development teams.· Drive end-to-end system design decisions for scalable enterprise-grade AI platforms and collaborate with Product to evolve requirements into well-architected solutions.· Conduct research, gather information, interpret data, identify requirements, and create innovative solutions for AI-driven products.· Stay current on emerging AI/ML technologies, modern development tooling, and implement security best practices throughout the AI development lifecycle.Qualifications: Knowledge, Skills, and Abilities· Ability to assess unusual circumstances and use sophisticated analytical and problem-solving techniques to identify the cause, particularly with AI integrations.· Ability to resolve and assess a wide range of AI-related issues in creative ways and suggest variations in approach.· Ability to devise AI-powered solutions based on limited information and precedent and adapts existing approaches to resolve complex technical issues.· Strong foundation in both RESTful API development in Python and modern frontend development (React, TypeScript, Vite).· Solid understanding of cloud environments with experience deploying full-stack AI applications.· Experience with modern development tooling across the stack and proficiency with AI-assisted development tools (GitHub Copilot, Claude, etc.).· Track record of taking AI-powered features end-to-end from high-level product concepts to production deployment.· Ability to enhance relationships and networks with senior internal/external partners who are not familiar with AI/ML subject matter, often requiring persuasion and technical expertise.· Bachelor's degree and 6-8 years of related experience or equivalent work experience, with demonstrated experience in full-stack development and AI integration.Preferred Additional Skills:· Hands-on experience integrating AI/ML services (e.g., Azure AI, OpenAI, Anthropic) into production applications.· Knowledge of AI frameworks (e.g., Langchain), LLM orchestration frameworks, and prompt engineering best practices.· Familiarity with modern UI frameworks (Tailwind CSS, shadcn/ui) and React patterns.· Knowledge of containerization (Docker), CI/CD pipelines, and DevOps practices.· Understanding of AI safety, prompt injection prevention, and LLM security considerations.If you’re a self-driven engineer who enjoys working across the entire technology stack and is passionate about building the next generation of AI-powered applications — we’d love to meet you.

Sr. Full-Stack Software Engineer - AI Focus

MeridianLink is seeking a creative and data-savvy Associate Social Media Manager to help amplify our brand voice, engage key audiences, and support both marketing and talent acquisition initiatives across multiple platforms. This role sits on the Communications &amp; Branding team and plays a strategic part in shaping how we show up across digital channels.Key responsibilities include:<ul style="min-height:1.5em"><li>Development of content and audience growth for key social channels (LinkedIn, X, Facebook, Instagram, YouTube, etc.) that drive awareness for MeridianLink and associated solutions.</li><li>Development of content for key social channels (LinkedIn, X, Facebook, Instagram, YouTube, etc.) that drive pipeline and are associated with active campaigns, linking directly to CTAs and are measured as part of active funnel</li><li>Optimization of recruiting social channels such as LinkedIn and Glassdoor based on our employee value proposition and talent acquisition goals.</li><li>Monitor all social channels for positive and negative engagement and respond/escalate accordingly.</li><li>Governance over social account access controls, scheduling, posting, and archiving.</li><li>Support social selling with development of social media advocates group, regular training, monitoring and support. </li></ul>Qualifications:<ul style="min-height:1.5em"><li>Bachelor’s degree in Marketing, Communications, or a related field</li><li>3-5 years of experience in social media, digital marketing, or related roles</li><li>Familiarity with major social platforms (e.g., LinkedIn, Instagram, X, Facebook, YouTube) and current best practices</li><li>Strong writing, editing, and visual storytelling skills</li><li>Experience with video editing and creative template design (e.g., Canva, Adobe Express, CapCut, Premiere Rush)</li><li>Ability to align content with brand standards and messaging</li><li>Demonstrated initiative, time management, and attention to detail</li><li>Strong interpersonal and customer service skills</li><li>Comfortable working in a fast-paced, collaborative environment</li><li>Eagerness to learn and grow under mentorship and structured feedback</li></ul>

Associate Social Media Manager

Associate Implementation Analyst - Mortgage

The Manager, Product Marketing is responsible for leading the Consumer Product Marketing team and driving the strategic direction, execution, and performance of product marketing initiatives. This role oversees a team of Product Marketing Managers and is accountable for translating product and corporate strategy into compelling market positioning, messaging, and go-to-market execution.The Manager, Product Marketing will establish objectives, prioritize initiatives, and ensure consistent execution across the product portfolio while partnering closely with Product Management, Sales, Demand Generation, and other cross-functional stakeholders. This role reports to the VP of Product Marketing and has direct people management responsibility.Expected Duties:<ul style="min-height:1.5em"><li>Lead, coach, and develop a team of Product Marketing Managers, providing clear direction, performance feedback, and career development support</li></ul><ul style="min-height:1.5em"><li>Set and communicate product marketing strategy and priorities aligned to company objectives and product roadmaps</li></ul><ul style="min-height:1.5em"><li>Oversee messaging, positioning, and go-to-market strategies across assigned consumer product lines</li></ul><ul style="min-height:1.5em"><li>Ensure high-quality execution of product launches, sales enablement materials, customer-facing messaging, and marketing collateral</li></ul><ul style="min-height:1.5em"><li>Partner closely with Product Management to align on market insights, product strategy, roadmaps, pricing, and packaging</li></ul><ul style="min-height:1.5em"><li>Drive cross-functional alignment with Sales, Demand Generation, Brand, and Customer-facing teams to ensure consistent and effective execution</li></ul><ul style="min-height:1.5em"><li>Review, prioritize, and allocate team workload to ensure focus on initiatives with the greatest business impact</li></ul><ul style="min-height:1.5em"><li>Provide guidance and escalation support on complex or high-impact product marketing initiatives</li></ul><ul style="min-height:1.5em"><li>Use market research, customer insights, and performance data to inform strategy and continuous improvement</li></ul><ul style="min-height:1.5em"><li>Represent Product Marketing in cross-functional planning, reviews, and leadership discussions</li></ul>Qualifications: Knowledge, Skills, and AbilitiesThe role requires the establishment of annual objectives and the execution of tactics to support MeridianLink’s business goals through effective product marketing leadership.<ul style="min-height:1.5em"><li>Proven ability to lead, coach, and develop product marketing professionals</li></ul><ul style="min-height:1.5em"><li>Strong strategic thinking skills with the ability to translate strategy into clear priorities and execution plans</li></ul><ul style="min-height:1.5em"><li>Deep understanding of product marketing fundamentals, including positioning, messaging, go-to-market strategy, and sales enablement</li></ul><ul style="min-height:1.5em"><li>Ability to influence cross-functional partners and drive alignment without direct authority</li></ul><ul style="min-height:1.5em"><li>Ability to analyze market, customer, and performance data to inform decisions and resolve complex problems</li></ul><ul style="min-height:1.5em"><li>Strong communication and presentation skills, with the ability to tailor messaging to different audiences</li></ul><ul style="min-height:1.5em"><li>Ability to manage competing priorities and guide teams through ambiguity</li></ul><ul style="min-height:1.5em"><li>Bachelor’s degree and 6+ years of relevant experience, including demonstrated people leadership experience</li></ul>

Manager, Product Marketing

Position SummaryJoin our innovative team as a Software Engineer I, where you'll grow your skills while contributing to the development and maintenance of our software products. In this role, you'll participate in designing, developing, documenting, testing, and debugging software systems and applications under the guidance of senior engineers. We're looking for someone who brings genuine curiosity, a passion for learning, and enthusiasm for solving problems — technical skills can be taught, but hunger to grow is what we value most.Responsibilities<ul style="min-height:1.5em"><li>Develop and maintain software features and applications under the guidance of senior engineers</li></ul><ul style="min-height:1.5em"><li>Participate in the full development lifecycle including requirements analysis, design, implementation, and testing</li></ul><ul style="min-height:1.5em"><li>Write clean, readable, and well-tested code following established patterns and standards</li></ul><ul style="min-height:1.5em"><li>Collaborate with teammates to understand problems and contribute solutions</li></ul><ul style="min-height:1.5em"><li>Learn and apply new technologies, frameworks, and practices as the team evolves</li></ul><ul style="min-height:1.5em"><li>Participate in code reviews — both giving and receiving feedback</li></ul><ul style="min-height:1.5em"><li>Contribute to technical documentation for the features you build</li></ul>Qualifications, Skills &amp; Abilities<ul style="min-height:1.5em"><li>Bachelor's degree in Computer Science or related field, or equivalent practical experience</li></ul><ul style="min-height:1.5em"><li>0-2 years of professional software development experience (internships and personal projects count)</li></ul><ul style="min-height:1.5em"><li>Genuine passion for software development and curiosity to keep learning</li></ul><ul style="min-height:1.5em"><li>Foundational understanding of object-oriented programming concepts</li></ul><ul style="min-height:1.5em"><li>Some exposure to web application development (front end (React preferred) or back end)</li></ul><ul style="min-height:1.5em"><li>Familiarity with at least one modern language such as C#, JavaScript/TypeScript, or comparable</li></ul><ul style="min-height:1.5em"><li>Basic understanding of relational databases</li></ul><ul style="min-height:1.5em"><li>Ability to work collaboratively in a team environment and ask good questions</li></ul><ul style="min-height:1.5em"><li>Exposure to version control (Git)</li></ul><ul style="min-height:1.5em"><li>Familiarity with Agile/Scrum concepts</li></ul><ul style="min-height:1.5em"><li>Exposure to test-driven development or automated testing is a plus</li></ul><ul style="min-height:1.5em"><li>Familiarity with AI coding tools (GitHub Copilot, etc.) is a plus</li></ul><ul style="min-height:1.5em"><li>Finance or fintech background is a plus but not required</li></ul>

Software Engineer I

UX DesignerProduct Organization · UX Design TeamMeridianLink is seeking a talented UX Designer to join our UX Design team within the Product organization. This role is ideal for someone who thrives on solving complex design challenges and is passionate about creating intuitive, delightful digital experiences—particularly in the financial services and lending space.You will play a key role in designing and optimizing user experiences for online loan and account applications. Your work will directly impact how users interact with our digital products, helping to streamline critical financial workflows while adding moments of delight through thoughtful UI, visual, and interaction design. This role also offers the opportunity to explore and apply emerging AI-powered UX processes that can meaningfully enhance the lending experience.Key Responsibilities<ul style="min-height:1.5em"><li>Actively leverage AI-augmented design workflows — including tools such as Claude Code and other emerging platforms to accelerate ideation, prototyping, and design-to-development handoff.</li></ul><ul style="min-height:1.5em"><li>Design, prototype, and test user experiences for digital financial products, with a focus on optimizing online loan and bank account applications.</li></ul><ul style="min-height:1.5em"><li>Create intuitive, visually engaging, and user-friendly interfaces that align with business goals and user needs.</li></ul><ul style="min-height:1.5em"><li>Expert Figma capabilities to create scalable design systems, components, and workflows.</li></ul><ul style="min-height:1.5em"><li>Utilize automation and integration tools (such as Make) to improve design efficiency and support design-to-development workflows.</li></ul><ul style="min-height:1.5em"><li>Collaborate closely with product managers, engineers, and clients to iterate on and refine design solutions.</li></ul><ul style="min-height:1.5em"><li>Present design concepts and decisions to internal stakeholders, clearly articulating and defending design rationale.</li></ul><ul style="min-height:1.5em"><li>Participate in grooming and refinement sessions with development teams to ensure high-quality implementation.</li></ul><ul style="min-height:1.5em"><li>Review proposed product changes for alignment with UX standards and recommend improvements.</li></ul>Qualifications<ul style="min-height:1.5em"><li>Bachelor's degree and 2–4 years of relevant professional experience (or equivalent practical experience).</li></ul><ul style="min-height:1.5em"><li>Expert-level proficiency in Figma, including component libraries, design systems, and advanced prototyping.</li></ul><ul style="min-height:1.5em"><li>Experience applying user research, stakeholder input, and expert judgment to inform design decisions.</li></ul><ul style="min-height:1.5em"><li>Familiarity with AI design and coding tools (e.g., Claude Code), including how to structure prompts and integrate outputs into design workflows.</li></ul><ul style="min-height:1.5em"><li>Working knowledge of automation tools (e.g., Make) and how they integrate with design workflows.</li></ul><ul style="min-height:1.5em"><li>Proven ability to build productive working relationships and collaborate effectively across cross-functional teams.</li></ul><ul style="min-height:1.5em"><li>Strong judgment and decision-making skills within defined procedures and practices.</li></ul><ul style="min-height:1.5em"><li>Ability to work independently on moderately complex problems while contributing to larger, more advanced initiatives.</li></ul>What We're Looking For<ul style="min-height:1.5em"><li>A designer who can simplify complex lending and financial workflows while delivering polished, user-centered solutions.</li></ul><ul style="min-height:1.5em"><li>Someone who balances usability, accessibility, and visual excellence.</li></ul><ul style="min-height:1.5em"><li>A collaborative partner who thrives in cross-functional environments and advocates for user-centered design.</li></ul><ul style="min-height:1.5em"><li>A genuine curiosity about AI and emerging design technologies — someone who enjoys experimenting with new tools, stays ahead of where the industry is heading, and is excited to help shape what AI-assisted design looks like in the lending space.</li></ul><ul style="min-height:1.5em"><li>Enthusiasm for the possibilities AI can bring to financial services and a desire to help define the future of UX through innovation.</li></ul>

UX Designer - AI

Position Summary:The Sr. HR Business Partner oversees the full employee lifecycle including recruiting, hiring, onboarding, training, rewarding, development, and offboarding while ensuring employment-related processes and policies are consistently applied and compliant. This role builds and maintains effective employee relations programs, addresses employee concerns with timely, systematic resolution, and upholds legal and regulatory standards. The Sr. HR Business Partner designs, implements, maintains HR projects, procedures, and policies; investigates the root cause of employee relations issues; and drives fair, data‑informed outcomes. The role also directly manages onboarding and offboarding to ensure seamless transitions at every stage. Expected Duties:<ul style="min-height:1.5em"><li>Sr. HR Business Partners will act as a key contributor to the implementation of HR projects</li><li>The role will resolve most ER issues, including those that involved any level of management, and require interviews to be conducted</li><li>Expected to recommend changes to company policy, procedures, and forms to be compliant with new labor laws. Lead corporate communication efforts on these changes</li><li>Sr. HR Business Partners will Establish and maintain influential relationships by being a strategic partners with management and an advocate for employees</li><li>Responsible for acting as a resource on human resources policies and procedures such as payroll, benefits, compensation, and employee development</li><li>Expected to consult with employees and managers to address root causes of human resources issues, attempting to resolve employee relations issues with a systematic approachQualifications: Knowledge, Skills, and Abilities</li></ul>Responsibilities will include addressing problems of diverse scope, requiring thoughtful analysis and evaluation of various factors. Work is carried out independently, relying on sound judgment and self‑direction.<ul style="min-height:1.5em"><li>Ability to assess unusual circumstances and uses sophisticated analytical and problem-solving techniques to identify the cause</li><li>Ability to resolve and assess a wide range of issues in creative ways and suggest variations in approach</li><li>Ability to devise solutions based on limited information and precedent and adapts existing approaches to resolve issues</li><li>Ability to enhance relationships and networks with senior internal/external partners who are not familiar with the subject matter often requires persuasion</li><li>Ability to enhance relationships and networks with senior internal/external partners who are not familiar with the subject matter often requires persuasion</li><li>Bachelor’s degree and 4-6 years of related experience or equivalent work experience</li><li>Preferred experience with ADP.</li></ul>

Senior Human Resource Business Partner

Job Description: Pricing &amp; Packaging Rollout Lead (Contractor)The Pricing &amp; Packaging Rollout Manager(contractor) is responsible for driving adoption and ensuring a high-quality rollout of our new pricing and packaging initiative. Embedded within Product Operations, this role partners closely with Product, Sales, RevOps, Support, Finance, and Marketing to keep execution on track, surface risks early, and translate field/customer signals into clear, data-driven recommendations. The lead owns rollout health reporting (dashboards, KPIs, and operating cadence) and serves as the central hub for voice-of-customer intake, triage, and closed-loop communication.Expected Duties<ul style="min-height:1.5em"><li>Accountable for end-to-end rollout health, including systems implementation teams, go to market tracking, and program adjustment</li><li>Track phased implementation plan and validate progress against those goals.</li><li>Consolidate “voice of customer” signals by systematically gathering and categorizing sales feedback, support tickets, NPS/comments, usage data and revenue impacts, then highlight true patterns vs noise. Represent findings and recommendations to senior and executive leadership.</li><li>Provide recommendations that quantify impact (segment, frequency, revenue), propose tradeoffs, and partner with cross-functional leads to adjust pricing design, GTM messaging, or sales approaches as needed.</li><li>Maintain a living “decision and learnings log” to ensure continuity after handoff and close the loop by communicating resolutions and updates back to field teams.</li></ul>Program Management Responsibilities· Pilot &amp; migration tracking: Implement key rollout metrics and build dashboards/trackers to monitor them.· Rollout governance: Lead a regular standup (metrics, insights, actions) with program leads; produce a concise pack highlighting performance, issues, risks and decisions.· Feedback intake &amp; triage: Manage a centralized feedback repository and ensure timely processing (triage SLA), and routing of issues to owners.· Prioritized action backlog: Maintain a prioritized action backlog of rollout issues and improvement ideas (messaging changes, training needs, design changes, etc.), prioritized by business impact with owners assigned.· Keep program goals front of mind for the team and ensure program trajectory remains aligned.Required Qualifications — Knowledge, Skills &amp; Abilities· Education &amp; experience: Bachelor’s degree and 4+ years of relevant program, product management, or product operations experience.· Analytical mindset: Strong data skills; able to design dashboards and derive insights from both quantitative metrics and qualitative inputs.· Voice-of-customer synthesis: Skilled at running feedback loops, triaging incoming feedback, identifying patterns, and balancing anecdote vs. data with empathy.· Strong communication &amp; stakeholder management: Proven ability to align teams without direct authority, keeping cross-functional leads accountable and translating between product, GTM, and systems teams.· Adaptability: Role spans product and program skills; requires a hybrid “analytics + persuasion” mindset and comfort in ambiguity and fast-paced environmentsPreferred· Pricing/project launch expertise: Experience with SaaS pricing rollouts in B2B environments; familiarity with value metrics, discounting, and packaging strategies is a strong plus

Pricing & Packaging Rollout Lead (Contractor)

We are seeking a strategic, technically fluent Product Manager to join the MeridianLink Consumer product team — the team behind our flagship consumer lending origination platform. In this role, you will own a defined area of the consumer lending experience, partnering closely with engineering, design, and go-to-market teams to deliver high-impact improvements that matter to the financial institutions and borrowers we serve.MeridianLink Consumer is a complex, deeply integrated platform with a large and growing customer base. The PM team works collaboratively across product areas — from origination workflows and credit decisioning to API integrations and digital borrower experiences. You will contribute meaningfully to team strategy while driving focused execution within your domain.We want someone who brings strong product instincts, a genuine curiosity about financial technology, and the ability to thrive in a collaborative, cross-functional environment. Experience with API-integrated platforms and a passion for using modern technology — including AI/ML and real-time data — to improve lending experiences will set you apart.Responsibilities:Discovery &amp; Product Delivery• Own the roadmap for your product area within MeridianLink Consumer, from discovery through delivery and iteration.• Lead continuous discovery through customer interviews, usage analytics, and collaboration with financial institution partners to identify high-value problems worth solving.• Write crisp, well-reasoned PRDs and user stories that give engineering teams the clarity they need to build with confidence.• Drive agile delivery ceremonies and maintain a healthy, well-prioritized backlog aligned to team OKRs.• Define and monitor product KPIs for your area, using data to inform prioritization and demonstrate business impact.Cross-Functional Collaboration• Work closely with fellow PMs on the Consumer team to ensure coherence across product areas and alignment on platform-level decisions.• Partner with Engineering, UX, Sales, Customer Success, and Compliance to drive alignment and unblock delivery.• Serve as the product expert for your domain — representing customer needs internally and translating them into clear requirements.• Contribute to team-level strategy discussions and help shape the broader Consumer product roadmap over time.Innovation &amp; Domain Expertise• Identify opportunities to incorporate modern capabilities — such as AI/ML-assisted decisioning, intelligent automation, and API extensibility — into your product area.• Stay current on consumer lending trends, fintech competitive dynamics, and regulatory developments (CFPB, TILA, ECOA, fair lending) relevant to your domain.• Champion thoughtful UX and API-first design patterns that keep MeridianLink Consumer competitive with emerging fintech challengers.Qualifications:Required• 2+ years of product management experience.• Proven track record of owning a product area end-to-end — discovery, definition, delivery, and iteration.• Experience managing API-integrated software products with multiple stakeholder groups.• Strong command of agile methodologies and modern product discovery practices (Jobs-to-Be-Done, continuous discovery, etc.).• Analytical mindset — comfortable using data and product analytics tools to drive decisions and measure outcomes.• Exceptional written and verbal communication skills; able to simplify complexity and align diverse stakeholders.• Deep customer empathy — you've invested real time understanding users and translated those insights into shipped improvements.Strongly Preferred• Domain experience in consumer lending, loan origination systems (LOS), or financial institution software.• Familiarity with API/integration products — you understand developer needs and how platform extensibility creates value.• Exposure to AI/ML in product contexts — you've thought carefully about where intelligent automation adds genuine value vs. hype.• Experience working with or selling to banks, credit unions, or other regulated financial institutions.• Working knowledge of consumer lending regulations (TILA, ECOA, fair lending, CFPB guidance).Why Join MeridianLink• Work on a platform trusted by hundreds of financial institutions and used in millions of lending decisions across the US.• Join a collaborative PM team where your work has real visibility — you'll ship things that matter and see the impact.• Competitive compensation ($95K–$160K) with equity, bonus, and a comprehensive benefits package.• Flexible, remote-first work environment with a strong culture of team collaboration and psychological safety.• Clear pathways to grow into senior PM, principal, and leadership roles as the team scales.• A product that is genuinely complex and interesting — consumer lending at scale involves hard problems worth solving.

Product Manager, Consumer Lending Technology

Client Support ManagerJob SummaryThe Manager, Client Support leads a team responsible for delivering high-quality technical and customer support to deployed clients. In this role, you will serve as an escalation point for complex issues, monitor and improve service-level KPIs, and help the team manage and reduce the backlog of software product issues. You will also assign and balance work across Client Support Specialists based on experience, availability, and issue complexity. This position reports to the Director, Client Support.RESPONSIBILITIES Team Leadership &amp; Strategy<ul style="min-height:1.5em"><li>Oversee the day-to-day operations and overall performance of the Client Support team.</li></ul><ul style="min-height:1.5em"><li>Set clear expectations and ensure team members meet individual and departmental goals.</li></ul><ul style="min-height:1.5em"><li>Own annual functional goals and strategic planning for Client Support, ensuring priorities, resources, and initiatives are aligned with corporate objectives and values.</li></ul><ul style="min-height:1.5em"><li>Establish and maintain a planning cadence (e.g., quarterly reviews) to track progress against annual goals, evaluate results, and adjust priorities based on performance data and business needs.</li></ul><ul style="min-height:1.5em"><li>Own workforce planning for the function, including capacity modeling, staffing plans, scheduling/coverage strategy, and hiring forecasts aligned to expected support demand and service-level targets.</li></ul><ul style="min-height:1.5em"><li>Maintain budget awareness and cost discipline by understanding key cost drivers, monitoring team spend, and identifying opportunities to optimize tools, processes, and resource allocation while maintaining service quality.</li></ul><ul style="min-height:1.5em"><li>Make data-driven business decisions by analyzing trends across volume, backlog, SLA performance, quality, CSAT, and customer health, and translating insights into clear recommendations and measurable action plans.People Leadership &amp; Development</li></ul><ul style="min-height:1.5em"><li>Support hiring, onboarding, training, coaching, and mentoring (including goal setting and performance reviews).Operations &amp; Service Delivery</li></ul><ul style="min-height:1.5em"><li>Plan and schedule team coverage to ensure timely response to incoming client requests and issues.</li></ul><ul style="min-height:1.5em"><li>Provide hands-on support as needed to help the team resolve incoming requests and issues.</li></ul><ul style="min-height:1.5em"><li>Conduct performance and quality reviews to ensure adherence to processes, standards, and customer experience expectations.</li></ul><ul style="min-height:1.5em"><li>Collaborate with internal teams, partners, and clients to resolve escalated and critical issues and communicate status and resolutions to stakeholders.Customer Success &amp; Growth Partnership</li></ul><ul style="min-height:1.5em"><li>Own customer success outcomes beyond ticket resolution by partnering with internal teams and clients to drive product adoption, improve satisfaction, and support long-term relationship health.</li></ul><ul style="min-height:1.5em"><li>Partner with Sales, Account Teams, and Services to drive customer success and account growth, sharing customer health insights, surfacing risks and expansion opportunities, and contributing to proactive account and delivery planning.</li></ul><ul style="min-height:1.5em"><li>Own post-survey outreach and follow-up by engaging customers on feedback, closing the loop on issues and themes, and partnering with internal teams to drive measurable service and product improvements.Process, Knowledge &amp; Tooling</li></ul><ul style="min-height:1.5em"><li>Create and maintain support processes and procedures, define workflows, and keep knowledge base content current.</li></ul><ul style="min-height:1.5em"><li>Build and maintain expertise in MeridianLink products and processes and grow that proficiency across the team.</li></ul><ul style="min-height:1.5em"><li>Leverage AI tools to improve internal workflows, documentation, and operational efficiency.</li></ul><ul style="min-height:1.5em"><li>Identify, recommend, and implement process improvements using data and trends (e.g., reducing case volume, improving efficiency, and measuring team performance).Other</li></ul><ul style="min-height:1.5em"><li>Perform other projects and duties as assigned.</li></ul>QUALIFICATIONS<ul style="min-height:1.5em"><li>5+ years of experience in technical support and/or customer service.</li></ul><ul style="min-height:1.5em"><li>Strong interpersonal, written, and verbal communication skills, with demonstrated ability to handle escalations professionally.</li></ul><ul style="min-height:1.5em"><li>Experience supervising or managing staff (preferred), with a passion for coaching and mentoring.</li></ul><ul style="min-height:1.5em"><li>Highly organized and self-motivated, with strong attention to detail.</li></ul><ul style="min-height:1.5em"><li>Familiarity with mortgage lending practices, compliance, and workflow (strongly preferred).</li></ul><ul style="min-height:1.5em"><li>Relevant certifications are a plus (e.g., HDI, SCP, ITIL, ServiceNow, Salesforce Service Cloud, CompTIA A+/Network+/ITF+, vendor-specific platform certifications).</li></ul>You’re passionate about learning and sharing knowledge, and you enjoy helping others succeed. You empower clients by supporting the creation of technology solutions that fuel financial growth and deliver an exceptional customer experience. You and your team embrace empowerment, collaboration, individual achievement, and innovation.

Client Support Manager

Position Summary: As a Product Manager, you'll play a vital role in our Product Management team, driving corporate strategy, product-level P&amp;Ls, and operating rhythms. You'll oversee the product roadmap, Go-To-Market strategy, and pricing for a product or set of products. Acting as an intermediary between market/business requirements and engineering, you'll advocate for the product internally and lead the product team to make informed business decisions. Expected Duties: -Product Success: Maximize the output of the development team within a scrum framework to ensure the product's success. -Roadmap Prioritization: Drive product roadmap prioritization, clearly express product backlog items, order items to best achieve goals, and optimize the value of the team's work. -Team Participation: Participate in stand-up meetings, lead sprint planning, and facilitate product demos. -Data Analysis: Analyze user data and market data to identify product opportunities. -Customer Understanding: Understand user and customer needs, working across departments to bring the product to life and communicate the voice of the customer. Qualifications: Knowledge, Skills, and Abilities -Professional Expertise: Perform simple to moderately difficult tasks independently, supporting seasoned peers and management on more complex aspects. -Analytical Skills: Work on problems of moderate scope, often varied and routine, requiring a review of various factors. -Judgment: Exercise judgment within defined procedures and practices to determine appropriate action. -Problem-Solving: Apply learned techniques and contribute to analysis and investigation to solve problems. -Relationship Building: Build productive internal/external working relationships to resolve mutual problems by collaborating on procedures or transactions. -Experience: Bachelor's degree and 2-4 years of relevant professional experience in building mortgage technology is strongly preferred (or equivalent work experience). Join us and help drive the success of our product management initiatives!

Product Manager, Mortgage Lending Technology

Position Summary:As a Product Manager, you'll play a vital role in our Product Management team, driving partner integration strategy and operating rhythms. You'll support the partner integration roadmap, prioritize integrations, liaise with critical partners to execute, and drive revenue directly via integrations. Acting as an intermediary between business requirements and engineering, you'll advocate for integration capabilities and partners internally and lead the team to make informed business decisions.Expected Duties:Integration Success: Maximize the output of the development team within a scrum framework to ensure success.Roadmap Prioritization: Drive product roadmap prioritization, clearly express backlog items, order items to best achieve goals, and optimize the value of the team's work.Partner Integration Delivery and Management• Write crisp, well-reasoned PRDs and user stories that give engineering teams the clarity they need to build with confidence.• Drive agile delivery ceremonies and maintain a healthy, well-prioritized backlog aligned to team OKRs.• Participate in stand-up meetings, lead sprint planning, and facilitate product demos.• Define and monitor product KPIs for your area, using data to inform prioritization and demonstrate business impact.Cross-Functional Collaboration• Work closely with fellow PMs on the Consumer team to ensure coherence across product areas and alignment on platform-level decisions.• Partner with Engineering, Product, and Marketplace Partner team to drive alignment and unblock delivery.Data Analysis: Analyze process and outcome data to identify opportunities and recommend changesCustomer and Partner Understanding: Understand user, customer and partner needs, working across departments to bring the partner products to life and communicate the voice of the customer.Qualifications: Knowledge, Skills, and AbilitiesProfessional Expertise: Perform simple to moderately difficult tasks independently, supporting seasoned peers and management on more complex aspects.Analytical Skills: Work on problems of moderate scope, often varied and routine, requiring a review of various factors.Judgment: Exercise judgment within defined procedures and practices to determine appropriate action.Problem-Solving: Apply learned techniques and contribute to analysis and investigation to solve problems.Relationship Building: Build productive internal/external working relationships to resolve mutual problems by collaborating on procedures or transactions.Experience: Bachelor's degree and 2-4 years of relevant professional experience in building partner integrations is strongly preferred (or equivalent work experience).

Product Manager ( Integrations)

Position SummaryThe Principal Demand Generation Campaign Manager is a strategic, hands-on owner responsible for driving expansion, cross-sell, and upsell pipeline within MeridianLink’s existing customer base. This role owns the strategy, planning, execution, and optimization of MeridianLink’s highest-impact customer demand programs that increase product adoption, surface in-account opportunities, and accelerate pipeline for Customer Sales.This role partners closely with Customer Sales, Product Marketing, RevOps, and Customer Marketing to identify high-intent signals, activate targeted campaigns, and deliver measurable pipeline impact. The ideal candidate is both strategic and executional—comfortable owning complex programs and establishing the playbooks, standards, and measurement approach that improve how customer demand is generated across the business.Key Responsibilities<ul style="min-height:1.5em"><li>Own customer demand strategy for assigned products and segments, driving qualified expansion and cross-sell pipeline through targeted, multi-channel campaigns</li><li>Plan and execute integrated demand programs across email, paid media, digital advertising, webinars, events, content syndication, and sales-triggered campaigns</li><li>Partner closely with Customer Sales and Account Management to align campaigns to sales plays, priorities, and pipeline goals, ensuring strong follow-up and conversion</li><li>Translate customer data and intent signals (usage, engagement, lifecycle stage, firmographics) into actionable audience segmentation and messaging strategies</li><li>Drive pipeline outcomes, not just activity—owning performance against KPIs including engagement, MQLs, sales-ready accounts, pipeline dollars, and revenue influence</li><li>Leverage marketing automation and CRM platforms (e.g., HubSpot, Marketo, Salesforce) to build, execute, and optimize campaigns at scale</li><li>Continuously optimize performance through testing, experimentation, and analytics across messaging, channels, and targeting</li><li>Collaborate cross-functionally with Product Marketing, Customer Marketing, Sales, Digital, and Creative to develop compelling, customer-specific content and assets</li><li>Manage budgets and forecasts for assigned programs, optimizing spend to maximize ROI and pipeline contribution</li><li>Set standards that scale customer demand generation by developing playbooks, best practices, and reporting frameworks; sharing insights and recommendations; and improving cross-functional ways of working to increase pipeline impact</li></ul> QualificationsThis person will act as a career-level professional and subject matter expert in customer demand generation and expansion motions. The role will have work that will include new, highly complex, or highly impactful to the business. The individual should have complete knowledge and a full understanding of the area of specialization, principles, and practices within a professional discipline. The role will include work on problems of diverse scope where analysis of information requires evaluation of identifiable factors. Work is expected to be done independently through independent judgment.<ul style="min-height:1.5em"><li>6–8+ years of experience in B2B demand generation, lifecycle marketing, or digital marketing, ideally in B2B SaaS or fintech</li><li>Proven success driving expansion, cross-sell, or post-sale demand within an existing customer base</li><li>Strong understanding of customer lifecycle marketing, account-based approaches, and sales-aligned campaign execution</li><li>Hands-on experience with marketing automation and CRM platforms, including campaign build, reporting, and optimization</li><li>Highly analytical and data-driven, with the ability to turn insights into clear actions and recommendations</li><li>Strong project management skills with the ability to manage multiple priorities in a fast-paced environment</li><li>Excellent collaboration and communication skills, with confidence partnering with Sales and senior stakeholders</li><li>Bachelor’s degree or equivalent practical experience</li></ul>

Principal Demand Generation Campaign Manager

The Principal Contract Administrator will lead the contract execution function within the broader Deal Desk team. This role will assist complex Order Form generation, oversee staff-level coordinators, enforce governance policies, and serve as the central authority for order documentation and cross-functional contract alignment. This is a proactive gatekeeping role which is critical to ensure compliance and integrity of resulting contract data. This role will work closely with Sales, and will also coordinate regularly with our Legal, Finance, and Product teams. The role also plays a critical part in reducing booking friction, increasing accuracy, and supporting audit readiness.Responsibilities<ul style="min-height:1.5em"><li>Lead end-to-end contract workflow design and execution for Sales-led opportunities</li><li>Oversee and mentor Contract Coordinators, ensuring quality and consistency in contract output</li><li>Partner with Legal, Revenue, and Deal Desk Ops to maintain a clause library and enforcement playbooks</li><li>Own non-negotiables within Order Forms (Net30, term lengths, uplift, etc.)</li><li>Build and deliver Order Forms, SOW attachments, amendments, and related sales documentation from intake through signature-ready output</li><li>Manage daily volume within the Deal Desk contract queue, triaging requests by deal stage, close date, and complexity</li><li>Validate pricing, product configurations, and deal terms against Deal Desk standards prior to document release</li><li>Partner with Legal and assist in redlines to apply pre-approved clause language and flag deviations</li><li>Track contract status and maintain document integrity through the approval process</li><li>Route approvals per escalation workflows and policy thresholds</li><li>Ensure accurate metadata and document uploads in Salesforce and contract management systems</li><li>Support standardization efforts in language, formatting, and execution timelines</li><li>Assist in creating, managing, and auditing contracting policies, processes, and documentation to ensure compliance with company standards.</li><li>Work closely with internal business teams to expedite deal closures with a strong sense of urgency.</li><li>Participate in special projects to develop, implement, and enhance processes and policies that improve efficiency and standardization.</li></ul>Qualifications: Knowledge, Skills, &amp; AbilitiesThe role will perform simple to moderately difficult aspects independently and support seasoned peers and management on more complex tasks. The individual will develop expertise in the subject area and apply MeridianLink policies and procedures to resolve various issues. The position involves working on problems of moderate scope that require analyzing multiple factors. The individual will receive little instruction on daily tasks and general guidance on new assignments.<ul style="min-height:1.5em"><li>Bachelor's degree and 4+ years of related experience or equivalent work experience in contract management, deal desk, revenue operations - including drafting, negotiating and advising on various commercial contracts such as Master Service Agreements, Statement of Work, and Sales Orders as well.</li><li>Strong analytical skills with a focus on problem solving, anticipating business needs, and providing solutions.</li><li>Strong writing skills including redline experience</li><li>Ability to thrive in a fast-paced environment, managing a large workload with tight timelines while prioritizing responsibilities.</li><li>Excellent interpersonal and communication skills, with an impeccable command of the English language.</li></ul>

Principal Contract Administrator

As a senior individual contributor and one of the highest-ranking technical voices in our engineering organization, the Staff Software Engineer (Professional 5) plays a pivotal role in shaping our AI platform strategy. This role, part of the Platform Services team, is dedicated to designing and building foundational infrastructure to power MeridianLink’s expanding suite of customer-facing AI capabilities across our credit union software product lines.Rather than focusing solely on implementation, the Staff Engineer acts at the intersection of architecture, strategy, and hands-on technical delivery. You’ll own the technical direction for AI platform systems, establish standards and patterns, and lay the architectural groundwork to enable reliable, scalable, and responsible AI development. This engineer will report directly to the Director of Platform Services and exert significant cross-functional influence across multiple engineering teams.As our AI platform matures—from third-party LLM integrations toward custom model development—your responsibilities will evolve, giving you increasing ownership over our model infrastructure, evaluation harnesses, and data pipelines needed to support production-grade AI in a regulated financial environment.This fully remote position works within a sub-team in Platform Services, responsible for building and scaling MeridianLink’s first generation of customer-facing AI capabilities. The team closely partners with application engineering, cloud infrastructure, and applied AI, creating technological foundations vital for delivering intelligent features to our credit union clients.Key Competencies<ul style="min-height:1.5em"><li>Technical Mastery &amp; Architecture: Define multi-team strategy, address architectural bottlenecks, and evaluate build vs. buy decisions across the platform. Architect scalable AI systems with security, compliance, and developer experience at the core.</li><li>Organizational Influence: Lead cross-team architecture reviews, drive collaborative alignment, establish engineering best practices, and set the bar for design reviews and production readiness.</li><li>AI &amp; GenAI Platform Expertise: Leverage hands-on knowledge of LLM/GenAI application patterns (e.g., prompt management, RAG pipelines, evaluation harnesses) and design for safety, auditability, and compliance in financial services AI.</li><li>Mentorship: Mentor and sponsor engineers at L3–L4 levels, facilitate knowledge sharing, and drive tech debt and best practice initiatives for engineering excellence.</li><li>Stakeholder Engagement: Author clear, auditable architectural documentation; translate technical concepts for business partners; and partner with Product on business requirements and roadmaps.</li></ul>Expected DutiesArchitectural Leadership<ul style="min-height:1.5em"><li>Own the reference architecture for the AI platform, encompassing API abstractions, prompt and version management, RAG infrastructure, vector retrieval, evaluation harnesses, and model serving.</li><li>Lead build-vs-buy evaluations for AI components, including due diligence and integration planning.</li><li>Design foundational data pipelines and infrastructure to support reliable, scalable AI services.</li><li>Define and document API contracts, standards, and platform interfaces across engineering.</li></ul>Hands-On Delivery<ul style="min-height:1.5em"><li>Contribute to backend development in Python and RESTful API design, including integrations with leading AI providers.</li><li>Participate in full-stack delivery when needed, using React/TypeScript/Vite to deliver AI features.</li><li>Build and maintain tooling, SDKs, and platform APIs to enable safe, scalable AI adoption by product teams.</li><li>Drive improvements to AI-assisted development workflows with tools like GitHub Copilot and Claude.</li></ul>AI Platform Development<ul style="min-height:1.5em"><li>Implement integrations with LLMs: context management, prompt templating, response validation, and robust fallback strategies.</li><li>Build and maintain evaluation frameworks for reproducible model testing.</li><li>Establish observability and performance tracking for AI services.</li><li>Participate in designing vector-based retrieval and model serving infrastructure as custom model capabilities become a focus.</li></ul>Compliance &amp; Secure Design<ul style="min-height:1.5em"><li>Advise and collaborate with Security through architecture and design phases, ensuring compliance and security standards are met.</li><li>Apply secure-by-default principles (encryption, least privilege, audit logging) and stay current with financial data governance and privacy standards.</li></ul>Cross-Functional Influence &amp; Partnership<ul style="min-height:1.5em"><li>Collaborate with Product to translate business needs into technical designs and specifications, while contributing a strong architectural perspective.</li><li>Support AI platform roadmap development with product leadership.</li><li>Engage in companywide architectural forums and workgroups to drive engineering standards.</li><li>Partner with Data Engineering, DevOps/SRE, and Security to ensure aligned technical foundations.</li></ul>Mentorship &amp; Engineering Culture<ul style="min-height:1.5em"><li>Mentor L3–L4 engineers through code reviews, design sessions, and architectural guidance.</li><li>Promote engineering excellence, robust documentation, and reusable internal resources.</li></ul>Qualifications: Knowledge, Skills, and AbilitiesRequired Qualifications<ul style="min-height:1.5em"><li>8+ years in professional software engineering, with demonstrated cross-team architectural influence</li><li>Proven end-to-end delivery of AI-powered features, from product concepts to production</li><li>Experience leading large, complex technical initiatives</li><li>Strong proficiency in Python and RESTful API development (FastAPI, Django)</li><li>Knowledge of full-stack development (React, TypeScript)</li><li>Hands-on integration with third-party LLM/AI APIs</li><li>Experience with AWS (preferred), including IAM, networking, managed services, and storage</li><li>Solid foundation in distributed systems, API design, cloud-native architecture</li><li>Comfortable with CI/CD pipelines, version control, Docker, and AI-assisted development tools</li><li>Demonstrated ability to author durable technical proposals (RFCs, ADRs)</li><li>Clear communicator with technical and non-technical stakeholders</li><li>GenAI experience (e.g., RAG pipelines, prompt management, LLM evaluation, agent frameworks)</li><li>Familiarity with vector databases/semantic search (Pinecone, pgvector, OpenSearch)</li><li>Exposure to model serving, MLOps/LLMOps practices, and model lifecycle/deployment tools</li><li>Experience building developer platforms, SDKs, and self-service engineering tooling</li><li>Experience with IaC tools (Terraform/Pulumi), Kubernetes, and observability tools (Prometheus, Grafana, Datadog)</li><li>Leadership in technical communities, mentoring, and architectural standards</li><li>Bachelor’s in Computer Science, Software Engineering, or equivalent experience</li></ul>Preferred Qualifications<ul style="min-height:1.5em"><li>Experience building in financial services, fintech, or regulated environments</li><li>Working familiarity with AI governance in financial services (e.g., NCUA, model risk, fair lending)</li><li>Understanding of SOC 2 or similar compliance frameworks from an engineering perspective</li></ul>What Success Looks LikeA successful Staff Engineer at this level rapidly integrates with MeridianLink’s technical community, establishes themselves as a trusted architectural leader, and begins to deliver foundational platform contributions that empower other engineers. Over time, they will raise the bar for AI platform capability, quality, and confidence across the entire engineering organization.

Staff Software Engineer ( AI )

MeridianLink is looking for a Corporate Development Manager to join our growing Corporate Development team. This is a high-visibility role that sits at the center of our M&amp;A activity — from sourcing and evaluating acquisition targets to supporting transaction execution and integration. You'll work closely with our VP of Strategic Development, Senior Leaders and broad group of cross-functional experts, gaining broad exposure to the full deal lifecycle.This is an ideal opportunity for someone coming from investment banking or private equity, who wants to transition into an operating company and develop deep expertise in the fintech and financial services software space.Responsibilities<ul style="min-height:1.5em"><li>Support the build out the M&amp;A pipeline consistent with the company's growth strategy, conduct due diligence on relevant companies, targets, and/ or potential partners, assess strategic fits and potential risks.</li><li>Build and maintain financial models and valuation analyses (DCF, comparable companies, precedent transactions) to support deal evaluation.</li><li>Take the lead in the preparation of investment memorandums, board materials, and executive presentations summarizing deal rationale, risks, and recommendations</li><li>Participate in due diligence process – coordinating across internal teams (Finance, IT, Product, Legal, HR) and external advisors</li><li>Monitor competitive dynamics, industry trends, and the broader fintech/SaaS M&amp;A landscape to help inform pipeline prioritization</li><li>Support the development and refinement of MeridianLink’s M&amp;A playbook, including process documentation across deal sourcing, evaluation, and integration planning</li><li>Assist with relationship management with investment banks, advisors, our PE partners, and other external deal-related parties</li><li>Contribute to post-close integration workstreams as needed</li></ul>Qualifications<ul style="min-height:1.5em"><li>3-5 years of experience in investment banking, private equity, corporate development or management consulting</li><li>SaaS experience strongly preferred</li><li>Bachelor’s degree in Finance, Economics, Business or a related field</li><li>High level of self-sufficiency with strong analytical, quantitative, and problem-solving skills</li><li>Strong financial modeling and valuation skills – you’re comfortable building models from scratch and presenting findings to senior leadership</li><li>Understanding of M&amp;A processes, including deal sourcing/structuring, due diligence, and execution, with a proven track record of contributing to closed deals</li><li>Excellent communication and presentation skills – able to distill complex analyses into clear, concise narratives</li><li>Highly organized, detail-oriented, and capable of managing multiple workstreams simultaneously</li><li>Effectively manage relevant external vendors (e.g., bankers, lawyers, accountants).</li><li>Collaborative team player who can work effectively across functions and with senior stakeholders</li></ul>

VP, Investor Relations - #1735

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