Critical Response Team Manager

New York, New York, US

Posted on Feb 9, 2026

Full TimeMid LevelHybridHinge

Job Description

Hinge is the dating app designed to be deleted

In today's digital world, finding genuine relationships is tougher than ever. At Hinge, we’re on a mission to inspire intimate connection to create a less lonely world. We’re obsessed with understanding our users’ behaviors to help them find love, and our success is defined by one simple metric– setting up great dates. With millions of users across the globe, we’ve become the most trusted way to find a relationship, for all.

About the Role

Hinge is hiring a Critical Response Team Manager to lead a team of specialists responsible for handling high-risk, complex, and sensitive Trust & Safety escalations. This is a first-line people management role focused on day-to-day team leadership, decision quality, and operational execution in a fast-paced, high-stakes environment.

You’ll ensure escalations are handled accurately, empathetically, and consistently with Hinge’s policies, values, and legal obligations while supporting the well-being, resilience, and development of your team. This role partners closely with Trust & Safety Policy, Legal, Comms, Product, and regional operations teams.

About Match Group

Match Group (NASDAQ: MTCH) is a leading provider of online dating services worldwide. The company, established in 2009, revolutionized the way people connect and find love through its diverse portfolio of popular dating platforms. Match Group's innovative technology and user-friendly interfaces have transformed the dating landscape, making it easier for individuals to meet their perfect match.

With a commitment to continuous growth and expansion, Match Group remains at the forefront of the...

Job overview

Employment type

Full Time

Experience level

Mid Level

Work type

Hybrid

Department

Hinge

Posted

on Feb 9, 2026

About

Job Link

jobs.lever.co

Financials

Type

public

Annual Revenue

Market Cap

$7.9B+

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