Call Center Patient Service Representative (Temporary‑to‑Hire Opportunity)

Must live in Texas to be considered   We’re looking for Bilingual (English/Spanish) motivated, patient‑focused professionals to join our team as Call Center Patient Service Representatives. These are temporary‑to‑hire opportunities. These roles start on a temporary basis with the opportunity for permanent placement based on performance, reliability, and team fit.    A Day in the Life of a Call Center Patient Service Representative may look like this:   Provides initial customer service to all Patient Navigation Center contacts for multiple Lone Star Circle of Care (LSCC) service lines Performs insurance verification or sliding fee program screenings for patients in accordance with LSCC guidelines Assesses patient requests and implied needs, using probing and clarifying questions Assists patients with scheduling, confirmations, cancellations and rescheduling of appointments   We ask our Call Center Patient Service Representatives to possess a minimum of:   High school diploma or GED preferred; additional work experience may be substituted in lieu of education Minimum of one (1) year of customer service experience Excellent computer skills and the ability to learn new computer programs efficiently       The following experience/skills are preferred:   Six (6) months prior medical office or healthcare setting experience Minimum three (3) months call center experience Bilingual English/Spanish language and writing skills    Key Success Factors Some key factors that will make an individual successful in this role:   Strong communication skills and a positive, team‑oriented attitude Ability to work independently in a remote setting Comfortable navigating multiple systems during calls Dependable, punctual, and able to meet performance expectations  

Lone Star Circle of Care (LSCC) is a federally qualified community health center and a registered 501(c)3 Texas non‐profit organization operating health clinics throughout Texas.

At LSCC we believe that offering comprehensive healthcare to patients in need helps to build healthy families and strong communities. Guided by our mission, LSCC delivers patient centered care to our Texas neighbors while embracing innovation and evidence-based practices.

Our Mission Statement:

Lone Star...