Membership Specialist, Family Accounts

IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, focused, and analytical individual to join our Customer Support team. The ideal candidate will have experience working with technology and assisting customers in a corporate environment. This person must be well-organized and extremely personable.

We are looking for a quick learner who is flexible and can take on a variety of projects.  This position is for a Membership Specialist who is passionate about and dedicated to providing the highest quality of service to our growing number of customers. #LI-MM1 This is a full-time position in our Raleigh, NC area office.

The work schedule for this role is Monday-Friday in the office with the option to work from home one day per week.

WHAT YOU'LL BE DOING

Provide exceptional service and support to current and prospective customers Effectively communicate key product features and benefits to customers via live chat, e-mail and phone Respond to membership questions and assist customers with account inquiries, renewals, and changes Receive and process international wire transfers, money orders, and PayPal payments Identify, analyze, and report product bugs and customer enhancement requests Work closely with the technical support, engineering, and product design teams on continued initiatives to develop and improve IXL’s products and services Complete related projects successfully and promptly WHAT WE'RE LOOKING FOR Bachelor’s Degree 1+ years experience in a customer-facing role in a corporate setting Prior experience with phone systems and communication via email; prior live chat experience is a plus Passionate about and dedicated to providing the highest quality service to our customers  Energetic, positive, loyal, mature person who works well independently and as part of a team Excellent written and verbal communication skills Self-motivated, detail-oriented and exceptionally organized Exceptional critical thinking, research, and problem-solving skills Comfortable with technology and passionate about bringing technology into the classroom ABOUT IXL LEARNING IXL Learning is the country's largest EdTech company.

We reach millions of learners through our diverse range of products. For example: 1 in 4 students in the United States uses IXL.com Rosetta Stone provides an immersive learning experience for 25 languages Wyzant is the nation's largest community of tutors, covering 300+ subjects Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal.

We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.

At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer. 

At IXL Learning, we are passionate about improving learning for all. We apply technology in thoughtful and innovative ways to unlock students' innate curiosity, creativity, and desire for knowledge.

IXL’s award-winning personalized learning platform is used by more than 14 million students worldwide. With a comprehensive K-12 curriculum, individualized guidance, and real-time analytics, IXL meets the unique needs of each learner. And with over 100 billion questions asked and answered around...