Member Care Advocate (MCA) - Bilingual

Remote, US

Posted on Mar 31, 2026

Full TimeMid LevelRemoteOps/Member Care

Job Description

At Included Health, our mission is to raise the standard of healthcare for everyone. As a Member Care Advocate (MCA), you will embody this mission and act as a trusted guide to our members. You will help members navigate the complexities of their healthcare benefits and play a critical role in simplifying their healthcare journey. MCAs do this by handling a high-volume of interactions with members, helping them on their healthcare journey from start to finish. This role reports directly to the Member Advocacy team leadership and is an individual contributor position.

This is a remote position and requires a secure, distraction-free home office.

New MCA hires start their role in an 8-week paid training period with a strict schedule of 10 a.m. - 7 p.m. EST, Monday - Friday. Upon completion of the 8-week training period, employees will transition to their regular schedule as outlined during their offer and onboarding process. Missing work, leaving early, or arriving late without proper notice is considered an unplanned absence. Please note: No planned time off is permitted during the training period.

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical.

We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for...

Job overview

Employment type

Full Time

Experience level

Mid Level

Work type

Remote

Department

Ops/Member Care

Posted

on Mar 31, 2026

About

Job Link

jobs.lever.co

Financials

Type

private

Annual Revenue

Market Cap

Amount Raised

Subscribe to Refer Me premium to get referred to this role at Included Health!