Technical Support Specialist III

India - Hyderabad, IN

Posted on Jul 14, 2026

Full TimeMid LevelHybridServices

Job Description

About Highspot

Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd.

While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets.

About the Role
We are looking for a highly skilled Technical Support Specialist to join our Customer Support organization. This is a senior Individual Contributor (IC) role designed for someone who enjoys solving complex technical problems while elevating the capability of the entire support team. As a Technical Support Specialist, you will own the investigation and resolution of critical customer issues, partner closely with Engineering, Product, Customer Success, and Professional Services, and drive operational improvements across our support organization. While this is not a formal people management position, you will play a key role in mentoring Technical Support Engineers, improving technical depth across the team, and influencing support strategy through technical leadership. This role is ideal for someone who enjoys being hands-on, coaching others, and driving scalable customer support practices.

About Highspot

Highspot helps companies worldwide improve the performance of their sales teams by turning strategic initiatives into business outcomes. Our unified sales enablement platform gives revenue teams a single solution to elevate customer conversations and drive repeatable revenue, bringing together native content and guidance, training and coaching, and engagement intelligence – all supported by actionable analytics.

Highspot delivers unmatched customer support, with 100 percent of our customers...

Job overview

Employment type

Full Time

Experience level

Mid Level

Work type

Hybrid

Department

Services

Posted

on Jul 14, 2026

About

Job Link

jobs.lever.co

Financials

Type

private

Annual Revenue

Market Cap

Amount Raised

600M+

Membership

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