Fullscript
Ottawa, Ontario, Canada
201-500 Employees
HealthcareTech
Customer Support Specialist (Kelowna, BC)
Kelowna, BC, CA
Posted on Feb 5, 2026
Full TimeMid LevelHybridCustomer Support
Job Description
Location: Kelowna, BC (remote) or Ottawa, ON (Hybrid)
At Fullscript, weāre not just changing healthcareāweāre redefining it. We empower over 100,000 healthcare practitioners to serve 10 million patients, providing a platform that enables them to deliver complete, whole-person care. From designing health plans to managing lab diagnostics and prescribing high-quality supplements, we give practitioners the tools they needāall in one place.
Come build a healthier future with us. Letās make healthcare whole.
THIS IS MORE THAN A JOBāITāS A CHANCE TO MAKE A DIFFERENCE.
You love helping people. Youāre energized by great conversations and thrive on solving problems, finding solutions, and making every interaction a positive one. Whether itās guiding someone through a challenge, answering a question, or helping a practitioner maximize Fullscriptās platform, you bring a personal touch to every experience.
Youāre curious, adaptable, and tech-savvy. Learning new tools excites you, and you take pride in mastering the details that elevate customer interactions. You want a career where your work mattersāwhere you can connect, grow, and make an impact every day.
WHAT YOU'LL DO:
šÆ Act as the voice of Fullscript. Deliver friendly, clear, and effective support to users across chat, email, and phone.
š Solve problems with empathy and accuracy. Understand user needs, guide them through challenges, and provide timely, confident solutions.
š§ Learn and adapt constantly. Stay ahead of product updates, process changes, and evolving customer expectations.
āļø Use technology to elevate support. Work with internal tools (like Zendesk) to streamline communications and improve efficiency.
š” Share insights that shape the experience. Flag common issues, share user feedback, and collaborate with cross-functional teams to improve our platform.
š Contribute to a culture of service excellence. Embody our values in every interaction and support team efforts to raise the bar.
WHAT MAKES YOU A GREAT FIT:
ā You love helping people. Exceptional service isnāt just a skillāitās who you are.
ā You communicate with clarity. Whether written or spoken, you keep things simple, friendly, and effective.
ā Youāre detail-oriented. You notice the small things that make a big impact.
ā Youāre adaptable. Change excites you, and youāre always ready to take on new challenges.
ā Youāre a team player. You thrive in a collaborative, high-energy environment where everyone is working toward the same goal.
Bonus points if you:
ā” Have experience with Zendesk or other SaaS tools.
ā” Are tech-curious and love learning new systems.
ā” Have an interest in integrative health and wellness.
WHAT YOU GET:
š Flexible PTOābecause work-life balance matters.
š RRSP program & stock optionsāinvest in your future.
š Premium benefits packageāincluding $2K for paramedical services like mental health and naturopathy.
š Discounts on Fullscriptās wellness catalogāfor you, your family, and friends.
š Training & learning opportunitiesāwe invest in your growth.
š Hybrid work flexibilityāyour office, your way.
About the Role:
As a Customer Success Specialist, you will be at the forefront of delivering unparalleled service to practitioners and patients across North America. You'll serve as the primary point of contact, providing proactive assistance and personalized solutions to ensure the success and satisfaction of our diverse customer base. Your dedication to excellence will drive meaningful relationships, foster trust, and elevate the overall customer experience, positioning our company as a leader in the industry.
Please note this position is only open to candidates living in or near Kelowna, BC. While you will be working remotely - being within the Kelowna "hub" allows for occasional in-person (IRL) collaboration & socialization with your team.
About Fullscript
Fullscript is a digital health platform that helps practitioners build better patient relationships through quality supplementation and intuitive tools for treatment adherence ā all at no cost.
Practitioners write online supplement plans where patients order wellness products and find resources to improve their health education. Practitioners control what their patients pay so they can grow their practices, offer deep discounts, or strike a comfortable balance of both. Fullscriptās US catalog...
Job overview
Employment type
Full Time
Experience level
Mid Level
Work type
Hybrid
Department
Customer Support
Posted
on Feb 5, 2026
Financials
Type
private
Annual Revenue
$50M-$100M
Market Cap
--
Amount Raised
$267MM+
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