Verint Reports Engineer

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.    Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together.

We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. As a Verint Reports Engineer, you will support the development and deployment of custom Verint and Five9 VO reporting solutions for our clients. You will work under the guidance of senior engineers to collect requirements, build and test SQL-based reports, and ensure successful implementation in production environments.

Responsibilities

Assist in gathering and refining reporting requirements from stakeholders. Develop, test, and maintain custom SQL report scripts based on Verint WFO data. Develop, test, and maintain custom SQL report scripts based on Five9 VO data. Collaborate with Sales, PS, and Support teams on report design and delivery. Participate in maintaining a reusable library of custom reports and templates.

Troubleshoot and debug scripts with support from senior team members.

Requirements

5-8 years of development experience. Solid understanding of Verint WFO / Five9 VO products and data structure. Proficiency in SQL and familiarity with query tuning. Good written and verbal communication skills. Willingness to work independently while accepting guidance. Success Factors: Shows strong learning agility and willingness to take on new challenges.

Delivers quality code with support and mentorship. Meets delivery timelines for small to mid-size report requests.  Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office.  For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.  As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.  Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location.

The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.

Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is below. $82,300—$228,800 USDFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.

The more inclusive we are, the better we are. Five9 is an equal opportunity employer.  View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.   Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Five9, Inc., together with its subsidiaries, provides cloud software for contact centers in the United States and internationally. The company offers virtual contact center cloud platform that delivers a suite of applications, which enables the breadth of contact center-related customer service, sales, and marketing functions.

Its solution enables its clients to manage these customer interactions across various channels, including voice, video, chat, email, website, social media, click-to-call,...