Technical Writer

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.    Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together.

We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are looking for an experienced and detail-oriented Technical Writer to join our global Product Content & Operations team. You will contribute to customer-facing content for our cutting-edge Customer Experience (CX) platform, helping users around the world succeed with our solutions.

You'll work closely with senior writers, product managers, and engineers to create and maintain user-friendly documentation that meets the needs of our customers.

Responsibilities

Develop and maintain clear, user-centric documentation for end-users and administrators with varying technical backgrounds. Collaborate with subject matter experts (SMEs) across global teams to gather technical information and update documentation based on new product features. Work with senior technical writers to plan and deliver documentation projects, from drafting content to SME and peer reviews, through final publishing on our website.

Ensure all content meets company style guidelines and industry best practices. Continuously improve content structure, clarity, and usability based on feedback and analytics.   Qualifications 5+ years of experience as a technical writer, with experience writing customer-facing documentation for software or SaaS products strongly preferred.

Strong writing portfolio or work samples, with the ability to explain your writing approach. Excellent communication, time management, and collaboration skills. Experience with industry-standard content authoring and publishing systems such as MadCap Flare is a plus. Experience with Agile project management and source control tools such as Jira and GitLab is a plus.

Experience working in contact center environments is a plus. Bachelor’s degree or equivalent experience.   You’ll be part of a global team shaping the customer content experience. If you're passionate about making complex information simple and useful, and if you thrive in a collaborative environment—we'd love to hear from you!   Company Benefits Company stocks Annual merit increase based on performance 15% night shift differential pay Paid Leave with Cash Conversion HMO with free dependents Retirement Plan Life Insurance While on work from home setup: Internet and meal allowance are provided Employee Assistance Program for mental and social well-being Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women) Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.

The more inclusive we are, the better we are. Five9 is an equal opportunity employer.  View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.   Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Five9, Inc., together with its subsidiaries, provides cloud software for contact centers in the United States and internationally. The company offers virtual contact center cloud platform that delivers a suite of applications, which enables the breadth of contact center-related customer service, sales, and marketing functions.

Its solution enables its clients to manage these customer interactions across various channels, including voice, video, chat, email, website, social media, click-to-call,...