Staff AI Forward Deployment Engineer

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.    Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together.

We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are looking for Staff AI Forward Deployment Engineer to establish and grow our presence in India. In this role, you won't just be building chatbots; you will be the technical architect and strategic lead for our most critical customer deployments.

You will bridge the gap between complex AI research and real-world business impact, serving as the technical face of Five9 for our clients in the region. What You’ll Do Strategic Execution: Lead the design and deployment of sophisticated NLP models and conversational AI agents for high-stakes enterprise clients. Team Leadership: Mentor a team of AI engineers and data scientists, providing technical guidance, code reviews, and career development.

Customer Partnership: Act as the primary technical point of contact for customers, translating vague business requirements into robust technical roadmaps. Data Strategy: Oversee the end-to-end data pipeline—from cleaning and organizing messy real-world text data to implementing advanced RAG (Retrieval-Augmented Generation) patterns.

Optimization & Benchmarking: Define the standards for testing virtual agent performance, ensuring our models meet high accuracy and ethical AI standards. Cross-functional Collaboration: Work closely with US-based Engineering and Product teams to ensure the "voice of the customer" in India influences our global product roadmap.

What We’re Looking For NLP & LLM Expertise: Deep experience with NLP systems, Large Language Models (LLMs), and prompt engineering. You should know how to move beyond "out of the box" solutions to create production-grade AI. Statistical & Experimental Rigor: A mastery of A/B testing and model evaluation metrics.

You don’t just build models; you prove they work using data. Consultative Mindset: Exceptional communication and consultative skills with a user-first mindset.

Requirements

Education: Bachelor’s or Master’s degree in Computer Science, Data Science, or a related quantitative field. Experience: 6+ years of professional experience in Data Science/ML, with at least 1-2 years in a lead or senior capacity. Python Mastery: Expert-level Python skills and familiarity with the ML ecosystem (PyTorch, HuggingFace, LangChain, or similar).

Customer-Facing Background: Proven track record of working directly with external clients or stakeholders to deliver technical products. Leadership Presence: Experience working with global teams across different time zones (specifically India and US).  Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.

The more inclusive we are, the better we are. Five9 is an equal opportunity employer.  View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.   Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Five9, Inc., together with its subsidiaries, provides cloud software for contact centers in the United States and internationally. The company offers virtual contact center cloud platform that delivers a suite of applications, which enables the breadth of contact center-related customer service, sales, and marketing functions.

Its solution enables its clients to manage these customer interactions across various channels, including voice, video, chat, email, website, social media, click-to-call,...