Sr Quality Engineer

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.    Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together.

We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.  Role Overview Our team loves technology as much as you do. We are looking for an experienced, high-energy senior quality engineer for our Digital team based in India. You will have ownership of engineering design, coding, and implementation of Cloud Test Platform CI/CD automation.

This includes tools and frameworks necessary to support testing and release builds. You will apply your technical knowledge, leadership skills, software development methodologies, best practices, and proven processes to consistently deliver a great quality product in a predictable manner.

The Role

is also an ambassador of quality engineering principles in collaboration with developers and product owners. The main goal of this role is to develop code test scenarios in a Cloud/Java/Terraform environment. This role will define test processes and goals together with development architects and ensure test plans are appropriate, including the review of plans done by developers.

This role will also assist in the definition and creation of tests and scripts to support customer journey scenarios for contact center features.

Qualifications

& Skills Ownership of engineering design, coding, and implementation of Cloud Test Platform CI/CD automation Tools and frameworks necessary to support testing and release builds Technical knowledge, leadership skills, software development methodologies, best practices, and proven processes to consistently deliver a great quality product in a predictable manner Ambassador of quality engineering principles in collaboration with developers and product owners Develop code test scenarios in a Cloud/Java/Terraform environment Define test processes and goals together with development architects and ensure test plans are appropriate, including the review of plans done by developers Assist in the definition and creation of tests and scripts to support customer journey scenarios for contact center features Ability to think quickly, with the ability to make decisions with incomplete data Bring energy, positivity, and drive to your team Key Responsibilities Design and code test solutions around the Cloud Platform environment with test-as-infrastructure principles Champion, design, and implement web accessibility testing strategies and automation to ensure products meet WCAG and other accessibility standards Lead Quality and Automation initiatives across multi-disciplinary teams, coordinating process definition, best practices, and efficient usage of infrastructure Participate in Agile software development initiatives (standup, planning, and Increment planning) to support innovation and enhancement of automation frameworks and tools through iteration/functionality testing Work closely with operations and sustaining teams to ensure platform availability Build sustainable engineering practices through, among other things, active code reviews, architecture discussions, guided by the selection of technologies, and mentorship Ensure continuous resource utilization and drive continuous efficiency improvements  Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.

The more inclusive we are, the better we are. Five9 is an equal opportunity employer.  View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.   Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Five9, Inc., together with its subsidiaries, provides cloud software for contact centers in the United States and internationally. The company offers virtual contact center cloud platform that delivers a suite of applications, which enables the breadth of contact center-related customer service, sales, and marketing functions.

Its solution enables its clients to manage these customer interactions across various channels, including voice, video, chat, email, website, social media, click-to-call,...