Sr Quality Engineer

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.    Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together.

We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.   We are looking for an experienced, high-energy senior engineer for our Quality Engineering team. You will use proven testing practices to foster excellence in our products. This includes usage and development of tools and frameworks necessary to support testing and release builds.

You will apply your technical knowledge, leadership skills, software development methodologies, best test practices, and proven processes to consistently deliver great quality products in a predictable manner.    Key Responsibilities:  Software testing and quality assurance of ACM applications, working under Agile software development environment Provide technical leadership to design test plans, test cases and test scripts for native applications Identify, document, and track defects through to resolution Promote Quality and Automation initiatives across multi-disciplinary teams, coordinating process definition, best practices and efficient usage of infrastructure Participate in Agile software development initiatives Work within geographically distributed team of Dev, DB architects, PdM, RM, and QE Required skills:  Computer Science/Engineering degree or equivalent  5+ years’ experience as a QE/QA the SaaS industry, understanding of software development process and testing methodologies, tools and processes Knowledge of software version control, bug-tracking, and test management systems Experience with automated testing tools and frameworks Experience in backend testing of Web based applications Experience with API testing Proven experience in building, maintaining, and supporting test solutions for enterprise SaaS applications Troubleshooting and analytical skills, logs analysis Problem solving, analytical and positive attitude Good technical English reading, writing, and verbal skills Strong interpersonal, reliable and communication skills Desirable skills:  Knowledge of programming techniques and algorithms (Java/JavaScript) Experience in Coding Integrated Development Environment Basic knowledge of UNIX/Linux Practical experience with DBMS (MySQL desirable) Experience in Test Automation projects Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.

The more inclusive we are, the better we are. Five9 is an equal opportunity employer.  View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.   Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Five9, Inc., together with its subsidiaries, provides cloud software for contact centers in the United States and internationally. The company offers virtual contact center cloud platform that delivers a suite of applications, which enables the breadth of contact center-related customer service, sales, and marketing functions.

Its solution enables its clients to manage these customer interactions across various channels, including voice, video, chat, email, website, social media, click-to-call,...