Software Developer AI Insights Intern

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.    Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together.

We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Internship Program  At Five9 we are committed to providing an exceptional experience for our interns. We tailor our program to provide participants with real, impactful work, contributing directly to the continued success of Five9.

Through our Speaker Series, Intern Buddies, Employee Resource Groups, and other events, you’ll have the opportunity to meet and learn from some of the best in the business.  This is a full-time, paid internship based out of our headquarters in San Ramon, CA. This role is hybrid. 3 days a week (M, W, TH) in office is required.

The program runs 11 weeks with the opportunity to start in early or mid-June.  As an intern at Five9, you can expect to:   Learn.  Learn about Five9, our culture and what makes Five9 special.  “The people here at Five9 have been super supportive of my learning - it's less intimidating to approach people, ask them about what they do, and more often than not they're willing to teach you a few things about their fields of work.” – Security Software Engineer Intern Contribute.  Contribute to the success of the company, your team, and real, impactful projects.  “Working at Five9 has been an enriching journey of learning and impact, where the work I am doing truly feels significant.

I've gotten the chance to learn about high level business strategies and ensure that the work I do contributes to the business's overarching goals.” – PS Education Services Intern Grow.  Grow as a student, an employee, as a person!  “I have always been very career-oriented, and this summer I've realized how important it is to also focus on other aspects of my life.

Meeting different employees at Five9 and hearing their career trajectory made me realize that everything will work out, eventually, and to take my time exploring my interests. However, that doesn't mean I will halt all career goals. I plan to continue networking with industry professionals and building my knowledge on using different data analytics tools.

Seeing the way my team and the People Team utilize the data we have, made me realized just how much I enjoy working with and interpreting the data that is gathered.” – Talent Management Intern  The Team Our innovative Artificial Intelligence (AI) team is seeking a talented and enthusiastic Software Developer AI Insights summer intern to join our summer internship program.

In this role, you will be part of the team that builds software that brings AI technologies to users. Prior AI experience is not required - you will have the opportunity to integrate with AI technologies from vendors like Google, Open AI, Databricks and Amazon, and thus receive on-the-job experience for some of the hottest skills on the market.

An ideal candidate for us is someone who is enthusiastic about AI technology, a proactive problem solver and a creative self-starter.

Key Responsibilities

Be part of an agile team developing a scalable, highly available application platform using modern PaaS platforms such as GCP. Testing Generative Artificial Intelligence (GenAI) integration with Knowledge Distiller and Azure OpenAI platform. Utilizing Java Spring Framework, Spring Boot and reactive programming pattern for creation of highly scalable, robust microservices.

Document the testing procedure and environment. Communicate clearly about the testing results. Key Skills: Java, Reactive programming (desirably, but not required to have experience with rxjava or similar) and JavaScript. General theoretical understanding of PaaS hosted relational and no-SQL databases (mySQL, BigTable, DataStore, etc.) Developing automated test cases with modern tools such as Junit.

Familiarity with Web Technologies (HTML, CSS, DOM, JavaScript) and web standards (HTML5) Desirable familiarity with client-side JavaScript Toolkits such as React. Positive, self-motivated and enthusiastic attitude with a strong sense of ownership. Proactive communication skills, both verbal and written    This is a full-time, paid internship based out of our headquarters in San Ramon, CA.

The program runs 11 weeks with the opportunity to start in early or mid June. This role is hybrid. 3 days a week (M, W, TH) in office is required. As part of our commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. If you have any questions about the compensation related to this position, please discuss with your recruiter.    All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The hourly compensation for this role is:$25—$25 USDFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.  View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.   Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Five9, Inc., together with its subsidiaries, provides cloud software for contact centers in the United States and internationally. The company offers virtual contact center cloud platform that delivers a suite of applications, which enables the breadth of contact center-related customer service, sales, and marketing functions.

Its solution enables its clients to manage these customer interactions across various channels, including voice, video, chat, email, website, social media, click-to-call,...