Program Manager - Talent and Learning

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.    Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together.

We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are seeking a Program Manager, Talent & Learning to drive the planning, execution, and continuous improvement of global talent management and learning programs. This role will ensure cyclical and ongoing programs—such as engagement surveys, performance and talent processes, learning system configurations, communications, and enablement—are delivered on time, with high quality and strong stakeholder alignment.

The ideal candidate is highly organized, detail-oriented, and experienced in managing complex programs across HR and business teams.   Responsibilities:  Program Planning & Delivery   Support program coordination under guidance for global talent management and learning initiatives, including engagement surveys, performance and talent cycles, learning launches, and enablement programs.  Develop and maintain project plans, communications, timelines, dependencies, and risk logs, identifying and escalating risks and supporting plan adjustments to support on-time, high-quality delivery across multiple workstreams  Assist with system (Culture Amp/Degreed) configurations and readiness activities in partnership with L&D, HRIS, IT, and vendors to support program execution.   Stakeholder & Cross-Functional Coordination   Partner closely with Talent, L&D, People Partners, HR Operations, and IT to align roles, responsibilities, and deliverables.  Participate in working sessions, and provide updates, to support clarity, progress, and timely issue resolution across stakeholders.  Manage vendor coordination for surveys, platforms, or external support tied to program delivery.   Communications & Enablement   Support communication and training logistics related to talent and learning programs, ensuring audiences receive the right information at the right time.  Assist in creating enablement materials, including toolkits, FAQs, timelines, and reference guides.  Ensure consistent messaging and change readiness across global audiences.   Program Monitoring & Continuous Improvement   Help monitor metrics, milestones, and collect feedback to assess effectiveness and identify improvement opportunities.  Support program reviews as needed to capture lessons learned and recommend enhancements for future cycles.  Maintain templates and suggest improvements to improve scalability and repeatability of talent and learning programs.   Qualifications:   Bachelor’s degree (recommended)   5+ years of HR or Learning and Development experience   Experience managing HR, talent management, learning, or people programs in a fast-paced, tech environment.  Strong program management skills, including planning, dependency management, and risk mitigation.  Comfort partnering cross-functionally with HR, IT, Communications, and stakeholders.  Excellent organizational, communication, and follow-through skills.  Company Benefits Company stocks Annual merit increase based on performance 15% night shift differential pay Paid Leave with Cash Conversion HMO with free dependents Retirement Plan Life Insurance While on work from home setup: Internet and meal allowance are provided Employee Assistance Program for mental and social well-being Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women) Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.

The more inclusive we are, the better we are. Five9 is an equal opportunity employer.  View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.   Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Five9, Inc., together with its subsidiaries, provides cloud software for contact centers in the United States and internationally. The company offers virtual contact center cloud platform that delivers a suite of applications, which enables the breadth of contact center-related customer service, sales, and marketing functions.

Its solution enables its clients to manage these customer interactions across various channels, including voice, video, chat, email, website, social media, click-to-call,...