Observability Development Manager

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.    Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together.

We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Key responsibilities Strategic Impact Drive long-term planning and continuous improvement of observability capabilities Identify gaps, initiate improvements, and balance competing priorities Enable teams to operate effectively through better tooling, processes, and clarity Introduce AI into coding processes   Leadership & Team Development Lead, mentor, and grow a team of software engineers ( Python, JavaScript / React) Set clear expectations, manage performance, and support career development Foster a culture of ownership, accountability and continuous improvement Remove blockers and maintain strong team engagement Planning, Delivery & Requirements Lead requirements clarification with stakeholders and translate them into actionable engineering work Own and maintain application and platform roadmaps, aligning with organizational priorities Define, prioritize, and manage Jira epics, stories, and tasks Drive sprint planning, backlog management, and predictable delivery Ensure high-quality execution through effective Agile practices and CI/CD workflows   Cross-functional Leadership Collaborate with SRE, platform teams and service owners to design scalable solutions Act as a key coordination point between engineering, operations, and leadership Align observability initiatives with broader company goals   Engineering Contribution Contribute to code and perform code reviews Provide technical guidance and support architectural decisions Ensure engineering best practices across the team   Requirements 7+ years of experience in Software Development 3+ years experience in leading and mentoring software engineers as senior or lead developer Strong expertise in Observability (monitoring / logging / telemetry) tooling Experience with distributed systems and scalable architectures Proven ability to translate requirements into actionable engineering work Experience with Agile methodologies and delivery management Strong communication and stakeholder management skills Experience with AI development   Benefits: Five9 Shares Bonus Scheme 10% Flexi Benefit Meal Allowance Medical Insurance Life Insurance  25 day Annual Leave + Public Holidays  Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.

The more inclusive we are, the better we are. Five9 is an equal opportunity employer.  View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.   Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Five9, Inc., together with its subsidiaries, provides cloud software for contact centers in the United States and internationally. The company offers virtual contact center cloud platform that delivers a suite of applications, which enables the breadth of contact center-related customer service, sales, and marketing functions.

Its solution enables its clients to manage these customer interactions across various channels, including voice, video, chat, email, website, social media, click-to-call,...