Lead Designer| | IND

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.    Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together.

We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.   Role Overview We are seeking a passionate and experienced Lead Designer to own and evolve our Design System. This is a critical role that will shape the future of our products’ user experiences by creating a unified and scalable design language.

You will be responsible for leading the design and maintenance of our design system, ensuring it empowers our product and engineering teams to build high-quality, consistent, and user-friendly experiences. We’re specifically looking to expand our library into AI components, motion interaction, and charting.

Key Responsibilities

Design System Growth: Plan, scale, and monitor the design system, ensuring all components and guidelines are up-to-date and meet the needs of our product teams. This includes gathering requirements for component needs, writing up component specs, and accounting for as many use cases as possible Technical Expertise: You will manage our design system from the design side, with a focus on the technical aspects.

You will collaborate closely with our design system engineers to ensure consistency and rapid adoption of the design system Compelling Design: Develop and produce visually compelling, user-focused design components that align with our business objectives. You will collaborate with our design system team to create inspiring brand-led digital communications Team Leadership & Mentorship: Lead, mentor, and inspire a team of designers to foster a culture of creativity, collaboration, and growth.

You will review and guide the work of junior designers to ensure high creative standards Cross-Functional Collaboration: Work closely with product managers, engineers, and other stakeholders while actively participating in concept development and design iteration User Advocacy: Champion a user-centered design approach, ensuring that all design decisions are grounded in user research and best practices Innovation: Stay at the forefront of design trends, tools, and industry standards, and bring innovative ideas to the team.

You'll have the opportunity to experiment with new technologies and creative workflows Qualifications & Skills Experience: 8+ years of experience in product design, with a focus on design systems and design tokens An available online portfolio Technical Skills At least 5 years of Figma experience, especially with Figma component libraries, variants, merging, branching, prototyping, and publishing At least 3 years of experience using Tokens Studio Experience with designing enterprise-grade design systems with whitelabelling and theming Understanding basic React, HTML, and CSS An understanding of web standards, accessibility (WCAG 2.2), and APCA Leadership & Communication Proven ability to lead and mentor a team of designers Excellent communication and presentation skills, with the ability to articulate design decisions and build consensus Have a focused mindset for system scalability Creative & Strategic Thinker A strong portfolio demonstrating your ability to create innovative and effective design solutions Refiner & Detail-Oriented You should be a creative problem-solver with a keen eye for detail.

You should have a desire to reduce and simplify unnecessary complexity, while growing and scaling the system when required, all while designing reusable and scalable components Preferred Skills Experience with Figma MCP Experience with Style Dictionary, Colbalt, or the similar Experience with Storybook, Zeroheight, or Ladle Experience with motion design and interaction design/illustrations using Rive, Lottie, or similar Experience creating Figma plugins What We Offer A collaborative and creative work environment Opportunities for professional growth and development The chance to make a significant impact on our product and brand    Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.

The more inclusive we are, the better we are. Five9 is an equal opportunity employer.  View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.   Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Five9, Inc., together with its subsidiaries, provides cloud software for contact centers in the United States and internationally. The company offers virtual contact center cloud platform that delivers a suite of applications, which enables the breadth of contact center-related customer service, sales, and marketing functions.

Its solution enables its clients to manage these customer interactions across various channels, including voice, video, chat, email, website, social media, click-to-call,...