Engineering Manager - Global Voice | India

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.    Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together.

We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.  About Five9 Five9 is a leading provider of intelligent cloud contact center software, bringing the power of cloud innovation to customer experiences worldwide. We are driven by a team-first culture rooted in our core values—innovation, inclusivity, and customer obsession.

At Five9, we empower employees to be their authentic selves while building technology that delivers joy to both customers and agents. Role Overview We are looking for an experienced Engineering Manager to join our Global Voice Engineering organization. In this role, you will be a key engineering leader in India, responsible for building and leading a high-performing team that owns mission-critical real-time voice services and features.

You will collaborate closely with global engineering, product, and operations teams to deliver scalable, high-quality voice solutions at a regular release cadence.

Key Responsibilities

Build, lead, and grow the India-based Voice Engineering team for Five9 Hire, mentor, and develop top engineering talent while fostering a culture of technical excellence and ownership Partner with global engineering teams to deliver features and improvements on a predictable, high-quality release cadence Plan and prioritize work, estimate timelines, and ensure execution against commitments Lead research and development initiatives to identify new technologies, architectures, and process improvements; incubate ideas and drive global adoption Collaborate cross-functionally with Product Management, Operations, and other Engineering teams to align on goals and execution Clearly distill and communicate complex technical concepts to diverse audiences, including senior leadership and non-technical stakeholders Ensure engineering best practices around scalability, reliability, performance, and continuous delivery Required Qualifications Bachelor’s degree in Computer Science, Software Engineering, or a related field 3+ years of people management experience, managing teams of 4+ engineers 5+ years of hands-on experience building real-time voice systems using C++ Proven ability to recruit, inspire, and develop strong engineering teams while earning trust and respect Demonstrated track record of delivering scalable, high-quality systems in a continuous delivery environment Solid understanding of modern software development best practices, including Agile methodologies and CI/CD pipelines Preferred Qualifications Strong domain expertise in real-time communications, including SIP/SDP, RTP, and ASR/TTS integrations, with emphasis on call control Proficiency in modern C++ (C++17 or later) Experience designing and building distributed systems and distributed state machines Hands-on experience with public cloud platforms such as AWS, GCP, or Azure  Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.

The more inclusive we are, the better we are. Five9 is an equal opportunity employer.  View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.   Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Five9, Inc., together with its subsidiaries, provides cloud software for contact centers in the United States and internationally. The company offers virtual contact center cloud platform that delivers a suite of applications, which enables the breadth of contact center-related customer service, sales, and marketing functions.

Its solution enables its clients to manage these customer interactions across various channels, including voice, video, chat, email, website, social media, click-to-call,...