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Five9

Five9

San Ramon, California, United States of America

1K-5K Employees

Tech

Cloud Governance Engineer

Porto, Portugal

Posted on Jul 23, 2026

Full TimeMid LevelHybridVoice & Infrastructure - Product Engineering

Job Description

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

Key Responsibilities:

  • Develop and implement governance strategies, policies, frameworks, and procedures in a multi-cloud environment (GCP, AWS, Azure) to standardize business operations and ensure compliance with regulatory requirements and regulations (SOC 2, HIPAA, GDPR)
  • Work with security teams to effectively enforce Identity and Access Management (IAM) policies and network security best practices across the organization
  • Develop and maintain dashboards that would track cloud governance metrics such as security posture, timely key rotation, and compliance
  • Collaborate with diverse stakeholders to identify service level objectives (SLOs), key performance indicators (KPIs), and metrics for measuring operational efficiency and compliance
  • Work closely with IT, Finance, Security, DevOps, Cloud Architects, and Product Engineering development teams to maintain consistent governance controls across all environments

 

Requirements:

  • 3+ years of working in cloud environment (experience with GCP is highly preferred)
  • 3+ years of working with modern public cloud services such as EC2, VPC, S3/GCS, IAM, and AWS/GCP CLI
  • Hands-on experience with cloud security controls, identity and access management (IAM), network security, encryption, and data protection tools such as GCP Organization Policy, AWS Config, or Azure Policy
  • Proficiency in CI/CD programming, scripting (e.g., Python, PowerShell) and automation tools (e.g., Ansible) for cloud governance and infrastructure management
  • Knowledge of automation principles and Infrastructure-as-Code (IaC) tools such as Terraform, AWS CloudFormation, or Azure Resource Manager (ARM)
  • Experience establishing and maintaining strong working relationships with a wide variety of business groups (Development, Product, Network Engineering, Voice Engineer, Security, etc.) and being able to translate technical information into business-friendly language

 

Preferred Qualifications:

  • Bachelor’s degree in Computer Science, Engineering, or other relevant technical field
  • Knowledge of Kubernetes best practices
  • Experience with Microsoft Active Directory Federation Services (ADFS)
  • Experience with Okta integration
  • Result orientated, self-starter
  • AWS certified
  • GCP certified

 

Benefits:

  • Five9 Shares
  • Bonus Scheme
  • 10% Flexi Benefit
  • Meal Allowance
  • Medical Insurance
  • Life Insurance 
  • 25 day Annual Leave + Public Holidays

 

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 


View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.  

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

About Five9

Five9, Inc., together with its subsidiaries, provides cloud software for contact centers in the United States and internationally. The company offers virtual contact center cloud platform that delivers a suite of applications, which enables the breadth of contact center-related customer service, sales, and marketing functions.

Its solution enables its clients to manage these customer interactions across various channels, including voice, video, chat, email, website, social media, click-to-call,...

Job overview

Employment type

Full Time

Experience level

Mid Level

Work type

Hybrid

Department

Voice & Infrastructure - Product Engineering

Posted

on Jul 23, 2026

About

Job Link

www.five9.com

Financials

Type

public

Annual Revenue

$500M-$1B

Market Cap

$5B+

Membership

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