Apprentice- Product Engineering

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.    Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together.

We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.  Program Overview We are looking for enthusiastic and motivated individuals to join our Software Development Apprentice Program. This program is designed to provide hands-on experience in software engineering practices, tools, and technologies in a real-world product development environment.

Apprentices will work closely with experienced engineers and gain exposure to the complete software development lifecycle (SDLC) using .NET Core and/or Python technology stack.

Key Responsibilities

Assist in designing, developing, testing, and maintaining software applications using .NET Core and/or Python. Write clean, scalable, and efficient code under the guidance of senior developers. Participate in code reviews and Agile ceremonies such as sprint planning and stand-ups. Debug and troubleshoot software issues in APIs and backend services.

Contribute to feature enhancements and bug fixes across microservices-based architecture. Learn and follow best practices in software development, version control, and CI/CD processes. Collaborate with cross-functional teams including QA, DevOps, and Product Management. Document technical processes, workflows, and solutions.

Learning Outcomes Gain practical experience in C# (.NET Core) and/or Python development. Understand RESTful API design and microservices architecture. Learn software architecture and design principles. Work with relational databases such as SQL Server or PostgreSQL or OLAP dbs like snowflake Understand containerization using Docker.

Gain exposure to cloud-based services and deployment processes. Understand testing frameworks and deployment pipelines. Required Qualifications Recent graduate or final-year student in Computer Science, IT, or a related field. Basic understanding of programming using C# or Python. Familiarity with Object-Oriented Programming (OOP) concepts.

Basic knowledge of Data Structures and Algorithms. Understanding of web development fundamentals (REST APIs, HTTP protocols). Basic understanding of databases (SQL). Strong problem-solving and analytical skills. Willingness to learn and adapt in a fast-paced environment. Good communication and teamwork skills.

Preferred Qualifications

Exposure to ASP.NET Core Web API development. Familiarity with Python frameworks such as Flask or FastAPI. Knowledge of Git or other version control systems. Basic understanding of cloud platforms such as AWS or Azure. Internship or academic project experience in software development. Program Benefits Hands-on industry experience.

Mentorship from experienced engineering professionals. Exposure to real-world software projects. Opportunity for full-time employment based on performance. Certificate of completion. Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are.

Five9 is an equal opportunity employer.  View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.   Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Five9, Inc., together with its subsidiaries, provides cloud software for contact centers in the United States and internationally. The company offers virtual contact center cloud platform that delivers a suite of applications, which enables the breadth of contact center-related customer service, sales, and marketing functions.

Its solution enables its clients to manage these customer interactions across various channels, including voice, video, chat, email, website, social media, click-to-call,...