Fraud and Risk Senior Associate

THE POSITIONOur roster has an opening with your name on it The Fraud and Risk Senior Associate is primarily responsible for reviewing and resolving complex and sensitive cases related to customer fraud contacts across the platform. The Fraud and Risk Senior Associate will also assist in the training and development of team members, as well as assist in the development of policies and procedures related to fraud prevention.   This role requires intermediate to advanced experience in customer service as well as, intermediate to advanced understanding of existing and emerging fraud risks within Daily Fantasy Sports, online gaming, or related industries.   Fraud and Risk Senior Associates must pass required licensing as mandated by various state gaming and racing regulatory bodies.

Failure to be licensed or retain licensure will result in termination of employment. This position reports into the Fraud and Risk Support Supervisor.  In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.   THE GAME PLANEveryone on our team has a part to play Deliver outstanding fraud support to our growing community of avid sports fans  Identify and implement improvements to processes to enhance fraud detection and support case handling  Conduct detailed investigation of various fraud cases and gather evidence to support findings  Perform advanced account due diligence and take necessary actions (change user status, refund, credit etc.) to mitigate further loss  Collaborate with other departments (CXR, Compliance, Responsible Gaming, CS etc.) to ensure compliance with regulatory requirements and communications  Work with cross-functional Fraud and Payments teams to identify and mitigate fraud risks   Provide regular reports and updates to management on emerging fraud trends and prevention efforts  Train and coach junior team members on fraud support, fraud detection, and case handling techniques  Additional tasks and projects as required by Supervisor or Manager     THE STATSWhat we're looking for in our next teammate A minimum of 1 year of fraud experience in Daily Fantasy Sports or related online gaming, sports betting/e-commerce fields preferred  Bachelor's Degree in accounting, finance, criminal justice, or related fields preferred  Must be able to obtain required licenses as mandated by various state gaming and racing regulatory bodies  Intermediate to advanced understanding of online gaming fraud schemes and categories as well as common fraud prevention strategies and systems  Excellent verbal and written communication skills  Strong analytical ability; SQL experience preferred   Proven experience with help desk software (Salesforce, Oracle etc.) and payment processors (Braintree, PayPal etc.) preferred  Willing and able to work flexible hours that include nights and weekends  Passion for sports and/or gaming industry is a plus  ABOUT FANDUEL FanDuel Group is the premier mobile gaming company in the United States and Canada.

FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product.   In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform.

FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico. The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT). PLAYER BENEFITSWe treat our team right We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits.

We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits, pet insurance, and more - check out all our benefits here: FanDuel Total Rewards. *Benefits differ across location, role, and level. FanDuel is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”.

As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or any other characteristic protected by state, local or federal law.

We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included. FanDuel is committed to providing reasonable accommodations for qualified individuals with disabilities. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please email Benefits@fanduel.com.

The applicable salary range for this position is $55,000 - $69,000 USD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits.

This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

An employer who violates this law shall be subject to criminal penalties and civil liability. #LI-Hybrid

FanDuel Group is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the North America, FanDuel Group consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media, including FanDuel, Stardust Casino and TVG.

FanDuel Group has a presence across all 50 states and 17 million customers. The company is based...