Sr. Software Engineer, Frontend

About DialpadDialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.

Visit dialpad.com to learn more. Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your RoleAs a Sr. Software Engineer, you’ll share ownership of the Client Hosts roadmap to build, support, and maintain standard top-level application wrappers running both in browser and native desktop environments. This work is critical in supporting the entire Product Engineering Organization (100+ Engineers). Your impactful work helps improve Dialpad’s customer experience, development overhead, tech debt, and scalability.  This position reports to the Sr. Manager of our Connect Team.

This position reports to the Engineering Manager, who is based in Bengaluru, and the role will be based in our Bengaluru, India Office. The position will require a hybrid working arrangement based out of our Bengaluru office. What You’ll Do Define a 1-3 year roadmap/vision that helps realize and expand upon our team charter.

Write clear and complete architectural design documents that other team members easily understand. Provide estimates on technical resources and requirements necessary to plan and begin projects. Take responsibility for the execution of the Client Hosts team projects. Assist and drive, as needed, to ensure the team meets its delivery milestones.

Develop well-tested features and tools, resulting in low defect reports and faster engineering throughput. Be widely recognized as the technical expert in supporting web clients. Devise elegant solutions to complex engineering problems. Review technical designs to ensure features/tools are well-integrated and fully meet the needs of our product engineering teams.

You’ll work on projects such as enterprise-level desktop application installers, native wrappers for web applications, configuring host applications to smoothly integrate and run micro-frontends, complex client-side data management and caching solutions, and much more. Give larger-scale internal demos on new tools that you have completed and explain how they fit into the bigger picture.  Continue contributing to fun projects meant to delight!

Skills You’ll Bring 7+ years of strong experience in frontend software development. Bachelor’s or Master’s degree in Computer Science or a related field, or equivalent experience. Strong experience working with standard frontend technologies and the underlying tools that make modern web applications run. Experience with native application installation and VDI support.

Experience with introducing new technologies to established systems, along with documentation and educational material. Experience identifying classes of problems and modifying existing or building novel tooling to solve them. Strong debugging and troubleshooting skills. Strong communication and collaboration skills. Experience with highly agile and iterative development processes.

Experience mentoring engineers and helping them grow their skills. Our Tech Stack: Vue 3/Pinia, Typescript, Playwright, Vitest, pnpm, Vite, RES, Electron, as well as some interesting proprietary solutions. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential.

We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement?

If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.  Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Dialpad is where work comes together—one, beautiful workspace for anywhere communication & collaboration. Dialpad has built groundbreaking and truly unified products, including the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and an AI contact center—all powered by the most advanced communications AI in the world.

Customers include WeWork, Uber, Motorola Solutions, Domo and Xero. Investors include Amasia, Andreessen Horowitz,...