Software Engineer, Fullstack (Omnichannel)

About DialpadDialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.

Visit dialpad.com to learn more. Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your roleDialpad is seeking a talented and experienced Software Full-Stack Engineer passionate about building high-quality, scalable web applications using modern frontend & backend technologies to build the next generation of our omnichannel Contact Center products. The ideal candidate is a self-starter with a strong desire to deliver high-quality, high-performance, scalable frontend or backend infrastructure and features, and is willing to make an impact while contributing to a cross-functional team.

As an experienced backend software engineer, you drive software delivery & operational excellence by turning well-defined business objectives into software systems. You will have a significant impact on organization-wide output. What you’ll do  Develop and maintain Dialpad's web applications using modern front-end and back-end technologies.

Provide estimates on technical resources and requirements necessary to plan and begin projects. Take responsibility for executing projects in the omnichannel contact center communications space. Assist and drive, as needed, to ensure the team meets its delivery milestones. Develop well-tested features with appropriate test hooks, resulting in low defect reports and faster engineering throughput.

Review technical designs to ensure features/products are well-integrated and fully meet business needs. Participate in code reviews, design discussions, and other team activities to ensure high-quality software delivery. Troubleshoot and debug issues with existing features, as needed. Stay up to date with the latest backend platform technologies and best practices, and contribute to the continuous improvement of our engineering processes and tools.

Ensure features are shipped on time and to the highest quality standards. Continue contributing to fun projects meant to delight users! Skills you’ll bring 5+ years of strong experience in full-stack software engineering. Bachelor’s or Master’s degree in Computer Science or related field, or equivalent experience. Leverage AI Tools (Claude / Windsurf / Gemini) for development.

Strong experience working with HTML/CSS, Vue.js, Typescript, Python, Java. Strong experience working with Cloud Technologies [Google Cloud Platform is a plus] and distributed technologies. Working knowledge of unit test and integration test frameworks. Good understanding of web technologies, RESTful APIs, and web application frameworks.

Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent them. Strong debugging and troubleshooting skills. Strong communication and collaboration skills. Experience with highly agile and iterative development processes. Our Tech Stacks: Python backend on Google Cloud Platform (AppEngine, Datastore, BigQuery, Dataflow, Memcache, Cloud Tasks, Pub/Sub), Vue.js/Vuex frontend running natively in Electron, Java backend with RESTful interfaces, Postgres, Redis, Couchbase, Kafka, PHP, and web application containers like Tomcat.

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.  Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.

Dialpad is where work comes together—one, beautiful workspace for anywhere communication & collaboration. Dialpad has built groundbreaking and truly unified products, including the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and an AI contact center—all powered by the most advanced communications AI in the world.

Customers include WeWork, Uber, Motorola Solutions, Domo and Xero. Investors include Amasia, Andreessen Horowitz,...