IT Services Engineer 3

Who We Are   Core Scientific is a leading provider of infrastructure for high-performance compute in North America. Our mission is to accelerate digital innovation by scaling high-value compute rapidly, efficiently, and responsibly. We transform energy into high-value compute with unmatched efficiency at scale. The company is a $5 billion publicly traded company (NASDAQ: CORZ).   We power AI, HPC, and other next-generation data center workloads demanding exceptional computing power, in addition to our digital asset mining operations.

We own and operate nine data centers in seven states, housing advanced infrastructure for our customers.   What sets us apart? We have an entrepreneurial culture, a "can-do" and collaborative attitude, and we own and control our infrastructure. These strategic advantages enable us to maintain operational excellence, increase efficiency, and rapidly deploy cutting-edge innovations developed by our team of experts.   Join us and accelerate your career alongside our groundbreaking journey.

We seek smart, creative, and collaborative professionals who thrive in a fast-paced, result-driven environment. Ready to be part of something exceptional? Apply today and make an impact at Core Scientific.   Title:   IT Services Engineer 3  Reports To  Director, Information Technology   The Job   The IT Services Engineer is a senior technical and operational owner responsible for the design, reliability, automation, and continuous improvement of end-user IT services.

This role oversees the core platforms and services that power the digital workplace, including Microsoft 365, identity and access management, mobile device management, endpoint services, and IT service automation. The ideal candidate has 15+ years of overall IT experience, including at least 5 years of hands-on technical support.  Responsibilities   End User & Workplace Services  Design and implement service offerings that ensure the operational health of end-user IT services  Ensure consistent, high-quality delivery of desktop, laptop, mobile, and collaboration services  Act as the escalation point for complex service issues and systemic platform challenges  Microsoft 365 & Collaboration Platforms  Design, administer, and optimize Microsoft 365 services including:  Exchange Online  SharePoint Online  OneDrive  Teams  Microsoft Power Platform  Implement governance, security controls, and lifecycle management for M365 workloads  Partner with security and compliance teams to align M365 configuration with organizational standards   Identity & Access Management  Own identity platforms and services including:  Entra ID (Azure AD) and other identity management platforms  Conditional Access  MFA  Identity lifecycle management (joiner/mover/leaver)  Design and maintain secure, scalable identity and access models  Integrate identity services with SaaS, on-prem, and cloud systems   Mobile Device & Endpoint Management  Architect and operate Mobile Device Management (MDM) and endpoint platforms (e.g., Microsoft Intune, Jamf, and or others)  Define device standards, enrollment workflows, compliance policies, and patching strategies  Oversee Windows, macOS, and mobile device management strategies   IT Services Automation  Drive automation-first approaches across IT services and operations  Develop and maintain automation using:  PowerShell  Microsoft Graph  Jira Service Management  APIs and workflow automation tools  Reduce manual effort, improve reliability, and accelerate service delivery through automation   Service Improvement & Strategy  Identify opportunities to improve user experience, reliability, and operational efficiency  Deliver results against service roadmaps, technical standards, and best practices  Evaluate and recommend new tools, platforms, and approaches  Foster open, respectful, and professional communication directly within the team as well as with co-workers/ teammates and leaders across the organization.   Performs other duties as assigned.    Qualifications  Required  10+ years of experience in IT services, workplace technology, or endpoint engineering  Deep expertise with Microsoft 365 and related cloud services  Strong experience with Identity & Access Management, including Entra ID / Azure AD  Hands-on experience with Mobile Device Management platforms (Intune preferred)  Advanced PowerShell scripting skills with real-world automation experience  Strong understanding of IT service operations and ITIL-aligned practices  Ability to operate independently and influence without formal authority  Preferred   Experience designing or running large-scale enterprise IT services  Familiarity with Zero Trust security principles  Experience integrating ITSM platforms with automation workflows  Background in service desk operations or endpoint engineering  Certifications such as Microsoft, ITIL, or security-related credentials  Location   Austin, TX – On Site   Travel   Minimal travel may be required as needed.   Work Environment  This job operates in a professional office environment.

This role routinely utilizes standard office equipment, including laptop computers and smartphones.   Physical Demands   While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands, and lift up to 50 pounds.   Position Type/ Expected Hours of Work   This is a full-time, onsite position.

General hours and days of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. some nights and weekends may be required.   Supervisory Experience (Yes or No)   No 

Core Scientific is a leading provider of blockchain and AI infrastructure, powering the next generation of digital innovation. With a focus on delivering high-performance computing solutions, Core Scientific enables businesses to harness the power of advanced technologies for a wide range of applications.