We’re not just building better tech. We’re rewriting how data moves and what the world can do with it. With Confluent, data doesn’t sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.

It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.

One Confluent. One Team. One Data Streaming Platform.

About the Role:

At Confluent, we earn our ‘Earn customers’ love’ by helping them succeed.

As a Customer Solutions Consultant (CSC), you are the trusted technical advisor responsible for driving measurable customer outcomes.
Your mission is clear:

• Improve technical health

• Accelerate product adoption

• Increase customer maturity and scalability

• Unlock long-term growth opportunities

You own a portfolio of customers and drive measurable impact through technical enablement, health optimization, and architectural maturity.

This role is ideal for someone who:

• Takes ownership of results

• Thinks like an engineer and acts like a consultant

• Turns complex technical challenges into scalable solutions

• Builds credibility quickly in customer-facing environments through clarity and confidence

• Understands that technical excellence drives business growth

• Thrives in fast-moving environments and wants to accelerate their career trajectory

Comprehensive onboarding and structured enablement will set you up for success — but your growth will be driven by curiosity, initiative, and ambition.

What You Will Do:

• Own Technical Health & Adoption

  • Proactively assess and drive improvements that positively impact technical health, architecture quality, and usage patterns

  • Identify risk signals early and execute mitigation plans

  • Deliver high-impact technical enablement sessions

  • Increase feature adoption and usage maturity by translating product capabilities into business outcomes

  • Help customers operationalize best practices that improve reliability, scalability, and performance

  Act as a Strategic Technical Advisor

  • Align architectural recommendations with business objectives

  • Use data and architecture insights to drive value

  • Surface growth opportunities rooted in technical impact and adoption trends

  • Position technical improvements as drivers of expansion and long-term value

  • Collaborate closely with other teams to align on account strategy

What You Will Bring:

• Strong analytical thinking and structured problem solving

• Ability to connect technical decisions to business impact

• Confidence in customer-facing technical conversations

• A proactive, ownership-driven mindset

• Curiosity for distributed systems, data infrastructure, and modern architectures

• Fluency in English and French

What Gives You an Edge:

• Experience with Apache Kafka or distributed data systems

• Familiarity with APIs, message queues, relational or NoSQL databases

• Programming experience (Java or similar)

• Linux fundamentals

• Up to 2 years of experience in a technical role

• Degree in Computer Science, Engineering, Data Science, or related field (preferred, not required)

Ready to build what's next? Let’s get in motion.

Come As You Are

Belonging isn’t a perk here. It’s the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what’s possible.

We’re proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.