Manager, Customer Success

WHO ARE WE Cognism is the leading provider of European B2B data and sales intelligence. Ambitious businesses of every size use our platform to discover, connect, and engage with qualified decision-makers faster and close more deals. Headquartered in London with global offices, Cognism’s contact data and contextual signals are trusted by thousands of revenue teams to eliminate the guesswork from prospecting.

OUR WORK MODEL  Hybrid: This is a hybrid role, requiring you to work from our London office 3 days per week, with flexibility to work remotely on other days.  YOUR ROLE  As Team Manager, Customer Success, you will lead a specialist team of Training Specialists, Integration Engineers, and Solutions Consultants across all customer segments.  This role is pivotal in ensuring Cognism is not only implemented - but fully embedded, adopted, and delivering measurable commercial impact.  You will orchestrate technical delivery, workflow adoption, and solution design to ensure customers achieve tangible ROI.

By combining operational leadership with commercial awareness, you will transform Customer Success into a proactive, value-driven function that strengthens retention, expansion, and long-term partnership.  YOUR CHALLENGES & OPPORTUNITIES  Lead a Specialist Function - Build, coach, and develop a high-performing, multi-disciplinary team.

Create clarity in role accountability while ensuring seamless collaboration across Training, Integration, and Solutions expertise.  Orchestrate Customer Value - Ensure customers successfully progress through Delivery, Deep Sync, Activation, and Adoption phases - reducing time-to-value and increasing long-term platform stickiness.  Drive Retention Through Measurable Impact - Embed structured value frameworks aligned to Joint Business Plans and Customer Decision Cycles.

Proactively identify risk across technical integrations, adoption gaps, and solution misalignment - and intervene early.  Elevate Operational Excellence - Design scalable delivery models appropriate for SMB, Mid-Market, and Enterprise complexity. Standardise best practices across onboarding, integration validation, and advanced solution design.  Strengthen Cross-Functional Impact - Partner closely with Sales, Product, Revenue Operations, and Marketing to ensure alignment from pre-sale solution design through post-sale optimisation. Provide structured insight into churn drivers, expansion signals, and product feedback.  Build the Future of Specialist-Led CS - Evolve the function from reactive support to proactive value orchestration.

Continuously refine processes, performance metrics, and capability frameworks to improve scalability and commercial impact.  OUR EXPECTATIONS  Proven Leadership Experience - Demonstrated experience leading specialist, technical, or implementation-focused customer teams within a SaaS or high-growth B2B environment.  Customer Lifecycle Expertise - Strong understanding of onboarding, adoption, integration, and value realisation models - with a track record of influencing retention or NRR outcomes.  Commercial Acumen - Comfortable operating in a revenue-focused environment, understanding how adoption, integration quality, and solution design directly impact renewal and expansion.  Analytical & Data-Driven - Able to interpret customer performance data, identify trends, and translate insight into action.  Cross-Functional Influence - Confident collaborating with Sales, Product, Engineering, and RevOps - aligning multiple stakeholders without direct authority.  Coaching & Talent Development - Passionate about developing people, building structured career pathways, and driving performance through clarity and accountability.  Agile in a Scale-Up - Adaptable, resourceful, and energised by building structure within a fast-moving, high-growth environment.    WHY COGNISM At Cognism, we’re not just building a company - we’re building an inclusive community of brilliant, diverse people who support, challenge, and inspire each other every day.

If you’re looking for a place where your work truly makes an impact, you’re in the right spot! Our values aren’t just words on a page—they guide how we work, how we treat each other, and how we grow together. They shape our culture, drive our success, and ensure that everyone feels valued, heard, and empowered to do their best work.

Here’s what we stand for: 🤝 We Own the Outcome Together.🤓 We Deeply Understand our Customers. 🏆 We Celebrate Impact Wherever It Comes From. At Cognism, we are committed to fostering an inclusive, diverse, and supportive workplace. We welcome applications from individuals typically underrepresented in tech, so if this role excites you but you’re unsure if you meet every requirement, we encourage you to apply!  

Cognism is a leader in international sales intelligence, setting a new standard for data quality and compliance, trusted by 1800+ revenue teams worldwide.

Cognism helps businesses find, engage and close their dream prospects by providing premium company and contact information, including firmographics, technographics, sales trigger events, intent data, verified business emails and phone-verified mobile numbers.

Next level GDPR & CCPA compliance, combined with innovative technology and...