Bazaarvoice
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Trainer, Moderation & Authenticity
Bengaluru, IN
Posted on Apr 6, 2026
Job Description
The Moderation/Authenticity Trainer is a multi-skilled trainer and coach who provides knowledge support to the Moderation and the Authenticity teams.
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Develop and maintain subject matter expertise in Moderation and Authenticity.
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Manage and administer approved training materials to new hire classes in Moderation and Authenticity.
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Manage and administer refresher training and knowledge checks for tenured teammates.
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Work closely with local Moderation/Authenticity Managers to meet the training and knowledge needs of their teams.
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Manipulate all knowledge materials and disseminate in a manner most appropriate for the local India team, sensitive to learning style and pace.
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Provide cultural context and relevance training and coaching for non-native English speakers. Demonstrate experience with Cultural Sensitization training.
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Act as liaison between India teams and U.S. teams for training updates and development of new materials.
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Possess demonstrated skill with training and coaching large teams in a repetitive queue environment.
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Possess demonstrated skill using training and coaching software.
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Have strong experience with calibration sessions; able to lead meetings with U.S. and India stakeholders to ensure alignment.
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Possess ability to analyze date and error rates to determine knowledge gaps; identify whether performance gaps are due to training, process, or individual behavior.
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Develop "train-the-trainer" documentation so that top-performing agents are aided in the Mentor role, creating a scalable knowledge ecosystem.
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Hold a strong desire and demeanor to coach, collaborate and interact with others daily to help them succeed.
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Possess strong verbal and written professional communication skills, with the ability to provide and receive constructive feedback.
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Two to four years' experience in a trainer role required.
Why You’ll Love Working with Us?
Work with cutting-edge technology in a collaborative, global team
Competitive salary + good benefits (insurance, annual leave, bonuses, referral rewards, and more).
We’re Great Place to Work Certified (4 years in a row!).
Hybrid work model (3 days in office – Prestige Tech Pacific).
If this sounds like you, let’s talk
About Bazaarvoice
Thousands of the world's leading brands and retailers trust Bazaarvoice technology, services, and expertise to drive revenue, extend reach, gain actionable insights, and create loyal advocates. Bazaarvoice's extensive global retail, social, and search syndication network, product-passionate community, and enterprise-level technology provide the tools brands and retailers need to create smarter shopper experiences across the entire customer journey.
Founded in 2005, Bazaarvoice is headquartered...
Job overview
Employment type
Full Time
Experience level
Mid Level
Work type
Hybrid
Department
Client Services
Posted
on Apr 6, 2026
Financials
Type
private
Annual Revenue
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Market Cap
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Amount Raised
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