Bazaarvoice
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Director of Content Trust & Safety Operations
Bengaluru, IN
Posted on Apr 6, 2026
Job Description
As the Director of Trust and Safety Content Operations for India, You will spearhead the evolution of our India-based Trust & Safety operations. You will be responsible for scaling our presence from a small pilot team to a robust organization of Moderation and Fraud specialists. You aren't just managing a team; you are building the infrastructure, culture, and performance models that ensure the User Generated Content displayed on the sites of the biggest brands and retailers in the world is safe and useful.
What You’ll be doing:
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Lead the recruitment, onboarding, and training of new hires. Growing the team substantially over 18 months.
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Design and implement Pay-for-Performance compensation models that align individual incentives with global quality, throughput standards and Bazaarvoice employee values.
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Own the end-to-end scheduling and capacity execution for a 24/7 operation, ensuring zero coverage gaps during peak retail seasons based on provided demand forecast.
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Manage a team of agents and managers against performance KPIs based on quality and throughput.
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Collaborate with other Leaders in the Content Trust and Safety Team to ensure alignment that delights clients.
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Manage monthly & quarterly operational reports (capacity management, utilization, ) to determine if team OKRs and associated KPIs are being met to achieve quarterly goals set by senior leadership
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Coach and mentor managers and individual contributors; providing honest, constructive professional, development feedback
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Create and communicate annual performance management and merit reviews
Desired Criteria:
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10+ years in Operations, with at least 5 years specifically in Content Moderation, Fraud, or Trust & Safety.
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Proven track record of scaling a team in a Global Capability Center or high-growth tech environment.
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Superior communicator and strong relationship builder
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Deep expertise in Workforce Management tools(Workday is a plus) and the mathematical design of incentive-based compensation.
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Experience collaborating with international teams and remote team members
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Experience in Fraud Detection Systems like Accertify are a plus.
Why You’ll Love Working with Us?
Work with cutting-edge technology in a collaborative, global team
Competitive salary + good benefits (insurance, annual leave, bonuses, referral rewards, and more).
We’re Great Place to Work Certified (4 years in a row!).
Hybrid work model (3 days in office – Prestige Tech Pacific).
Ready to take on the challenge? Apply now!
About Bazaarvoice
Thousands of the world's leading brands and retailers trust Bazaarvoice technology, services, and expertise to drive revenue, extend reach, gain actionable insights, and create loyal advocates. Bazaarvoice's extensive global retail, social, and search syndication network, product-passionate community, and enterprise-level technology provide the tools brands and retailers need to create smarter shopper experiences across the entire customer journey.
Founded in 2005, Bazaarvoice is headquartered...
Job overview
Employment type
Full Time
Experience level
Executive
Work type
Hybrid
Department
Client Services
Posted
on Apr 6, 2026
Financials
Type
private
Annual Revenue
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Market Cap
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Amount Raised
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