Junior Seller Success Manager UK

Hi, we’re Back Market.

We’re here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.

Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Our mission is simple: to do more with what we already have.

Are you ready to join us?

Join our Seller Success team in the UK, one of Back Market's most promising and fast-growing markets. We're scaling rapidly here, which means there's tons to build, optimize, and sabotage (in the best way).

You'll be helping our seller partners thrive in this dynamic environment, making refurbished tech the obvious choice for UK buyers while we expand our circular marketplace. If you want to make real impact in a growing market, this is it !

YOUR MISSION (IF YOU ACCEPT IT): 🥇

• Manage a small & strategic portfolio of merchants based in the UK

• Own their Sales and Quality performance on all European Back Market websites

• Lead Business Review with your sellers to plan and manage strategic plans. Visit and audit their structures

• Help to elaborate Back Market business strategy thanks to your field feedback & experience Lead cross-team projects to tailor solutions for our Sellers

• Be proficient leveraging data to track sellers performances and analyze trends and create projection

• Highly contribute to our business growth by working cross functionally within Back Market

YOU ARE IN THE RIGHT PLACE IF YOU HAVE: ⭐

Must-haves:

• Fluent English communication skills

• 1-2 years of experience in customer success, account management, or related fields

• Strong relationship and portfolio management skills : you know how to keep multiple partners happy and successful

• Project management chops: you can juggle deadlines, stakeholders, and priorities without dropping the ball

• You're confident breaking down complex concepts in both business and technical conversations

• Resourceful and scrappy mindset : if a playbook doesn't exist yet, you're excited to figure it out and build it for the whole team

Nice-to-haves:

• Previous experience in e-commerce or fast-growing startup environments

• SQL and/or Tableau experience (or genuine readiness to learn analytics tools)

We encourage you to apply even if you don't check every single box—we value diverse perspectives and unconventional paths.

WHY SHOULD YOU JOIN US ? ✌🏼

At Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives — it’s one of the reasons we’re such a high-scoring certified B Corp company (93.2).

No matter your role and seniority level, you’ll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment — with benefits to match, like:

- A mission driven work environment where your day to day makes an impact on the planet. Seriously.

- Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.

- Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.

At Back Market, we strive to create a workplace that embodies the world we’re trying to change. We’ve embedded our diversity, equity, and inclusion principles into our DNA — from dedicated staff to employee resource groups to our company values.

We know that the perfect background for a role doesn’t mean the perfect fit — we encourage you to apply for a role even if you think you may not have all the qualifications.

If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.