Account Manager

About the position:  Your job is to work with a dedicated patch of our existing customers as an Account Manager to be their key point of contact. Your role is to establish a trusted advisor relationship to achieve and expand customer goals resulting in account renewal, upsell and cross-sell.   You’ll be responsible for the AvePoint vison and strategy for these customers.

In this role, you are tasked with renewing and expanding our footprint within your territory of existing customers.   You will help your customers with any questions or issues they may have (with the support of our team), as well as build your relationships within the customer to identify new customer pain and business challenges.

You will work with our team to successfully close new deals by listening to your customers, understanding their problems and positioning innovative solutions using AvePoint products.    What your day to day will look like:   Owning a book of business with assigned customers that you are responsible for selling, supporting, educating, and growing through regular, systematic touchpoints.   Acting as the single point of contact for existing AvePoint customers in your account patch  Maintaining and building relationships with existing key contacts  Establishing relationships with key customer business and technical advocates that have the power to drive long-term AvePoint solution adoption within their company   Ownership of the commercial sale  Managing complex sales cycles with a consultative sales approach   Securing the renewals of customer accounts at or above the projected renewal amount  Increasing sales by driving product adoption, managing escalations and thereby ensuring retention and long-term satisfaction.   Understanding the customer’s business, their challenges, pains, and opportunities  Presenting AvePoint solutions relevant to customer objectives  Working with dedicated pre-sales engineers and other cross-functional team members to help close business  Successfully facilitating solution discovery, solution overview, and technical deep dive sessions with customers (with support as required).   Answering questions and helping to resolve issues in a timely manner, including communicating new product developments to existing customers   Communicating with prospective customers, assist and guide them through their evaluation and selection process   Maintaining an accurate and current pipeline of opportunities within the CRM system   Be responsible for hitting or exceeding quarterly renewal and new business targets     What you will bring to our team:   We look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers.

Bring your aptitude and build upon what you do best for our customers, partners, team, and you.   You’ll need to be passionate about people, technology savvy and carry a desire to learn and grow in a fast-paced, every-change global SaaS business. You’ll be confident and self-motivated with an entrepreneurial mindset.

You take pride in seeing your hard work pay off when you see the final results.     Bachelor’s degree   5+ years of technology account management experience and skills  2+ years of experience selling in the Microsoft 365 ecosystem  Experience with executive selling, both business and technical   General familiarity with selling methodologies and processes  Business Development experience preferrable  Accountability and a sense of urgency  Excellent communication and listening skills   Willingness to learn and grow  Benefits we offer:   Competitive market-based compensation   Career progression and internal mobility opportunities across our global footprint in North America, EMEA, and APAC  Work life balance through hybrid working model of 3 days a week in office  Enhanced PTO allowance incl. specific AvePoint Holidays (Birthday Day, Family Day, Holiday Half Day, Community Outreach Half Day!)  Private Health Insurance  Mobile Phone Plan Reimbursement   Tuition Reimbursement   Dedication Awards  Employee Referral Program   ...and much more!    AvePoint is proud to employ talent from many different backgrounds, experiences, and identities.

We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.    #LI-HR1  Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.

AvePoint is a technology company specializing in Microsoft Cloud solutions, empowering organizations to migrate, manage, and protect their data in the cloud. With a focus on enhancing collaboration and productivity, AvePoint offers a range of innovative tools and services designed to streamline cloud operations and drive digital transformation for businesses worldwide.